strategic planning for learning centers
TRANSCRIPT
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Strategic Planning
NCLCA SUMMER INSTITUTE 2016ALBANY, NY
Dr. Lisa D’Adamo-Weinstein
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Institute Materials Site
http://nclcainstitute2016.pbworks.com/
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Quotation to Consider
“The particular characteristics and needs of each individual institution drive the organization of [academic support] programs, the format of service delivery, the overall management and operation of the program and the methods of program evaluation.”
- Casazza, M. E. & Silverman, S. (1996). Learning Assistance and Developmental Education. San Francisco: Jossey-Bass. p. 71
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MISSION & GOALS
STUDENTS’ SKILLS & NEEDS
PROGRAMS &
SERVICESSTAFFING &
RESOURCES ASSE
SSM
ENT
& EV
ALUA
TION
Academic Support Services Model...
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Strategic Planning “In general, strategic plans for higher education cover a three to ten year time frame and include the following components: mission, vision, strategic priorities, goals, objectives, action steps, time frames and responsible parties.”
Lake Eric College Strategic Planning Workbook (2016)
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Core Questions of Strategic Planning Where are we now?
Where do we want to go?
How do we get there?
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Where are you now?
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Where do you want to go?
Potential Tools - Gap Analysis & Needs Assessment
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Key Points about Strategic Planning• SP is not a linear process – continuous feedback and review• Perfection is not possible • Engagement, shared visioning and measuring success• Stakeholders need to see progress towards goal attainment• Communication is VITAL• Avoid the “too much too soon” tendency – SP is for a marathon not a sprint
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A Process Model of Strategic Planning
Photo source: http://www.trigonbusiness.com/f-and-a.html
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Components of Strategic Plan
http://oira.cortland.edu/webpage/planningandassessmentresources/planningresources/SCPGuideonPlanning.pdf
• Mission Statement• Align with InstitutionFoundation
• Values• Institutional Goals• Vision
Supporting Components
• Goals & Objectives• Implementation Plan
Strategic Plan
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http://oira.cortland.edu/webpage/planningandassessmentresources/planningresources/SCPGuideonPlanning.pdf
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From Strategic to Operational & Tactical
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How are you going to get there?
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Strategic Planning Tools
• S.W.O.T. Analysis• Lewin’s Force Field Analysis• Stakeholder Engagement• Rapid listing• CPIG (customers, providers, influencers, governance) segmentation model • Stakeholder Radar
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S.W.O.T.
• Strengths – advantages/areas of excellence
• Weaknesses – disadvantages/areas of improvement
• Opportunities – areas of growth/new possibilities
• Threats – things that impact the ability to maintain strengths/not accomplish goals
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Lewin (1951) Force Field Analysis
Steps
• Current Situation Requiring Change
• Identify End-State
• List Driving and Resisting Forces
• Augment Driving Forces/Reduce Resisting Forces
• Develop Change Process and Priorities
Photo Source: http://www.change-management-coach.com/force-field-analysis.html
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Stakeholder Engagement:Identification & Segmenting
• You can forget important stakeholders, but they won’t forget you.
• Identification is a continuous practice – new stakeholders emerge during change, old ones fade away or transform their relationship to a change.
• Prioritization and segmenting stakeholders is in a moment in time – Regularly re-prioritize and identify.
p. 175 – Change Manager’s Handbook & Mayfield’s 7 principles : http://www.pearcemayfield.com/wp-content/uploads/2016/06/7PrinciplesofGreatStakeholderEngagement.pdf
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Stakeholder Engagement:Managing Relationships and Mobilizing
Stakeholders
• Some stakeholders are best engaged by others.
• Seek first to understand and then to be understood.
• Emotions trump reason.
• Demonstration trumps argument.
p. 175 – Change Manager’s Handbook & Mayfield’s 7 principles : http://www.pearcemayfield.com/wp-content/uploads/2016/06/7PrinciplesofGreatStakeholderEngagement.pdf
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Identifying & Segmenting Stakeholders Tools
• Rapid listing• CPIG (customers, providers, influencers, governance) segmentation model • Customers/users of the change• Providers/suppliers of the change• Influencers/informers of the change• Governance/decision-makers of the change
•VNGC Stakeholder Radar• Communication to Stakeholders• Inform, Consult, Involve, Collaborate, Empower
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• Providers• Influencers
• Consumers• Governance
Decision- makers of
change
Users of Change
Suppliers of
Change
Informers of
Change
CPIG Stakeholder Segmentation
Model
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V
C
NG
• Vital to engage
• Necessary to engage • Good to engage
• Courtesy to inform
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“In Action”: Lake Erie College Workbook
http://nclcainstitute2016.pbworks.com/w/page/109170784/Strategic%20Planning%20Materials