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Florida Gulf Coast University
Strategic Plan for Technology 2015 - 2020 Information Resource Committee
Information Resource Committee Strategic Plan for Technology 2015-2020
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I. Overview of the Process
In the Fall of 2014, the Planning and Budget Council charged the Information Resource Committee (IRC) to update the current
Strategic Plan for Technology for another 5 years. A draft was developed and presented to the Strategic Planning and Institutional
Effectiveness Committee and then to the Planning and Budget Council this spring.
Environmental Scan and Conclusion
Environmental scans informed the development of the strategic plan by identifying variables internal and external to the University
that can affect the ability of the institutions technology resources to continue to meet the needs of the university’s faculty, staff and
students.
To better understand the current state of services and capabilities related to FGCU’s information resources for the purposes of
informing the development of FGCU’s 2015-2020 Strategic Plan for Technology, the Information Resources Committee (IRC)
conducted a SWOT analysis in the Fall of 2014.
The environmental scan was carried out by the members of the Information Resource Committee and input was provided by faculty,
staff and student representatives as well as technology department representatives from across the University.
Information Resource Committee Strategic Plan for Technology 2015-2020
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Strengths
Collaboration among technology departments
Staff dedicated to customer service and improving skills
Technology reliability
Improved technology capacity
Creating efficiencies & reducing environmental footprint
Quality customer service
An efficient and skillful workforce
The Canvas Learning Management System
Microsoft Office Suite programs for students, faculty and staff
Availability of information
Systems’ modular designs allow for feature expansions
Opportunities
Cloud computing (create efficiency & cost savings)
Third-party technology integration within systems
Systems that accommodate customizations to help address specific needs
Tech Fee revenue tied to enrollment
Reduced costs and additional services through shared services with other SUS’s
Local partnerships
Educause survey participation
Extending communication through mobile devises
Telecommunication technology improvements
Telecommuting
Identity federation
Weaknesses
Staff levels to support information resource demands
Outdated tech staff Employee Classification system
Support for research computing
Support for Macintosh computers
Non-centralized employee training on technology
Enterprise systems with mobile device support
Non-centralized purchasing of technology
Budgetary limits and economic factors in funding infrastructure and technology
Communication of services, training, outages, etc.
Audio/Video storage and delivery
Wireless capacity to keep up with mobile devise usage
Threats
Changing licensing models for software
State mandates
Tech Fee revenue tied to enrollment
Hurricanes and other events impacting access to information
Increase in the number of personal devices used to access FGCU resources
Competition
Attacks on FGCU data/Security breech
Technology changes and shifts
Information Resource Committee Strategic Plan for Technology 2015-2020
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II. Florida Gulf Coast University Strategic Plan for Technology 2010–2015
Information Resource Committee Strategic Plan for Technology 2015-2020
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GOAL 1 - INNOVATION & GROWTH OF TECHNOLOGY
Accommodate growth of FGCU technology demands/resources in a timely and appropriate manner
Continuously enhance systems and technology
Evaluate new technologies and needs for new functionality - growth of systems/new systems
Scholarship and research
Teaching and learning
Strategy Actions Benchmarks/Goals for 2015-2016 FGCU Goal Responsible Agent
1. Deliver new technologies that will enhance instruction and learning.
1.1: Continuously assess faculty and student technology needs to determine resources that will optimize course delivery and improve student learning.
1.1: Classroom Lecture Capture technology (FGCU Capture) will be present in at least 1 classroom within 3 academic buildings on campus; beginning Fall 2015, training on the use of FGCU Capture will be offered through the Lucas Center. Virtual Lab seating licenses will expand to meet increased capacity and to serve on-line and remote student access. Pilot "mobile computer classrooms" to accommodate enrollment growth through FY2019-2020. Faculty Technology Survey results are submitted to Provost's Office and Council of Deans for approval/funding prior to April. Student Technology Survey results are distributed to stakeholders.
AETS, BTS, WEPS, LIBRARY
Information Resource Committee Strategic Plan for Technology 2015-2020
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Strategy Actions Benchmarks/Goals for 2015-2016 FGCU Goal Responsible Agent
Online video storage and delivery system. Library participates in biennial LibQual surveys to measure library service delivery, facilities and capabilities across a wide range of subjects - including technology.
1.2: Annually prioritize new technology needs and related funding requirements.
1.2: Prioritized list of new technology needs, including those that are related to the University's academic, business, e-Learning, library and telecommunications initiatives are submitted to the Planning & Budget Council (PBC) and the PBC's Budget Committee for review and consideration for funding.
BTS, WEPS, AETS, LIBRARY
1.4: Assess online course technology related to assessment integrity, security, and authentication
1.4: Faculty participate in piloting of Respondus Monitor, an online course assessment/testing integrity technology.
WEPS
1.5: Identify resources required to support quality teaching and learning in online and hybrid courses.
1.5 Technology dependent initiatives of the Online Learning Strategic Plan are addressed as needed.
2. Support advanced technology solutions that improve
2.1: Coordinate the installation of classroom and lab technology
2.1: Technology is successfully installed at ETI prior to January, 2016 opening.
AETS
Information Resource Committee Strategic Plan for Technology 2015-2020
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Strategy Actions Benchmarks/Goals for 2015-2016 FGCU Goal Responsible Agent
productivity of and enable new possibilities in research, scholarly endeavors, and creative activity at FGCU.
for the Enhanced Technology Institute (ETI.)
2.2: Continuously assess the need for resources required to support faculty, students and associated technology installed at FGCU's Enhanced Technology Institute.
2.2: ETI is adequately supported by AETS with staff assigned to location as needed.
AETS
3. Deliver new technology services that will enhance business processes
3.1: Replace current manual processes with more efficient processes
3.1: Implement Ellucian's Recruiter for student recruiting Clean Address software is implemented to improve Banner data accuracy Investigate university wide portal Assist Financial Aid with algorithmic budgeting Work with Human Resources to create plan for the revitalization of Human Resources data Assist Human Resources with re-implementing People Admin for employee recruiting
AETS, BTS, WEP
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Strategy Actions Benchmarks/Goals for 2015-2016 FGCU Goal Responsible Agent
Complete performance management workflow with Human Resources Assist with the implementation of employee recruiting software Provide a Mobile interface to Gulfline resources Assist the Office of the Registrar with improving the graduation process and the Excess hour process Implement document imaging for advising in each college Assist Office of Academic and Curriculum Support with implementing DegreeWorks Student Educational Planner (SEP) and Curriculum Planning Assistant (CPA) Assist First Year Advising with orientation system enhancements Work with Data Standards group to collect cell numbers for students, faculty and staff Implement a source code repository for Business Technology Services
Information Resource Committee Strategic Plan for Technology 2015-2020
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Strategy Actions Benchmarks/Goals for 2015-2016 FGCU Goal Responsible Agent
Implement FIM for Faculty/Staff to automate updating of directory information in the staff/faculty accounts
4. Expand and enhance IT infrastructure capacity in response to increasing user demand
4.1: Implement new technology to assist with increased demand on messaging and collaboration technology
4.1: Investigate additional services that are part of Office 365, such as SharePoint online or Lync. Create a rollout strategy as needed. Augment equipment where utilization exceeds the planned coverage. Collaborate with the room scheduler to identify a procedure for scheduling rooms that have dense wireless deployments for BYOD technology use.
BTS
5. Expand and enhance Institutional and Digital Collections Repository
5.1: Create an Institutional and Digital Collections Repository for the dissemination and storage of local special collections, electronic thesis, scholarly and archive materials.
5.1: Access through Ingestion, usability, and access statistics study. Make available local digital collections and faculty scholarly materials.
LIBRARY
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Goal 2 – Responsive and Agile IT Support (Support and IT Organization)
Current systems and technology o Manage and maintain efficient hardware and software upgrade cycles o Provide skillful technical support and services for existing technology and technology systems
Retain outstanding staff o Provide resources to meet the need for technology training initiatives, conference attendance, trade shows and mentoring
programs o Establish valid technology career paths o Develop and maintain appropriate staffing ratios that will meet or exceed industry-standard benchmarks
Strategy Actions Benchmarks/Goals for 2015-2016 FGCU Goal Responsible Agent
1. Provide for the
systematic
upgrade/replacement
of functionally
obsolete technology
resources and systems
and expand upon
those systems that will
provide for enhanced
teaching and learning.
1.1: Regularly update FGCU's
computing and networking
standards.
1.1: Wireless technology will be
expanded to allow for more robust
support of increased number of mobile
devices used in classrooms, labs,
offices and throughout main campus.
Integrate all wireless SSIDs across
campus and in student housing by
deploying the wireless controller for
North Lake Village.
AETS, LIBRARY, BTS
1.2: Annually prioritize technology
upgrade/replacement needs and
related funding requirements.
1.2: Prioritized list of technology
upgrade/replacement needs, including
those related to the University's
academic, business, e-Learning, library
and telecommunications initiatives will
be submitted to the Planning & Budget
Council (PBC) and the PBC's Budget
BTS, AETS, WEPS, LIBRARY
Information Resource Committee Strategic Plan for Technology 2015-2020
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Strategy Actions Benchmarks/Goals for 2015-2016 FGCU Goal Responsible Agent
Committee for review and
consideration for funding.
1.3: Replace/upgrade functionally
obsolete technology based upon
available funding.
1.3: Implement Office 365 for
faculty/staff; migrate existing exchange
environment to it.
Upgrade 20% of all currently installed
integrated instructor podium control
systems prior to the start of Fall
semester.
Using a 5-year life cycle model,
upgrade and/or replace functionally
obsolete classroom and lab computers
prior to the start of the Fall semester.
Patch and upgrade cycle for Banner,
Enterprise Resource Planning (ERP)
system and other business systems will
be maintained as needed.
Upgrade telephone sets to newest
models, upgrade telephone gatekeeper
and continue elimination of analog
communication devices.
Replace core network equipment and
increase core interconnectivity to
BTS, AETS, WEPS, LIBRARY
Information Resource Committee Strategic Plan for Technology 2015-2020
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Strategy Actions Benchmarks/Goals for 2015-2016 FGCU Goal Responsible Agent
existing buildings, creating increased
redundancy and dependability.
Obtain a standalone internet
connection for the Naples Botanical
Garden.
Continue to replace outdated network
equipment with newer equipment in
older academic core buildings.
Out of warranty servers are replaced.
Network equipment monitoring is
updated for improved understanding
of network traffic flowing in/out of the
university.
2. Deliver technology
services that will
enhance the delivery
of both face-to-face
and on-line instruction
and learning.
2.1: Continuously assess academic
technology services used by
faculty, students and staff and
modify services and/or staffing as
needed.
2.1: Feasibility studies for
enhancement or expansion of
technology services will be planned
and conducted based upon verifiable
assessed needs, collected through
surveys, forums and workshops.
90% of all survey respondents will rate
all AET technology services as "Good"
or "Excellent."
BTS, AETS, WEPS, LIBRARY
2.2: Annually evaluate FGCU
technology staffing ratios to
2.2: Report on FGCU vs. industry
standard and/or peer institutions full
BTS, AETS, WEPS, LIBRARY
Information Resource Committee Strategic Plan for Technology 2015-2020
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Strategy Actions Benchmarks/Goals for 2015-2016 FGCU Goal Responsible Agent
industry standards and/or peer
institutions.
time and OPS technology staffing
ratios.
2.3: Continuously assess and
provide support for students,
faculty and staff.
2.3: Extended and/or after hours
support is provided as needed.
BTS, AETS, WEPS, LIBRARY
3. Retain outstanding
technology staff.
3.1: Implement University-wide
and internal processes to allow for
retention of outstanding full time
technical staff.
3.1: Partner with Human Resources to
develop new position classifications for
FGCU’s technical positions.
BTS, AETS, WEPS, LIBRARY
3.2: Provide OPS employment
opportunities for students,
instilling an exemplary work ethic.
3.2: Student workers are employed
within IT departments.
Student worker mentorship processes
will be implemented that will serve to
foster both technical work skills and
social interaction skills.
BTS, AETS, WEPS, LIBRARY
4. Enhance and/or
streamline existing
business process.
4.1: Partner with departments
across campus to improve existing
business processes or systems.
4.1: Finish Banner data scrub of college
and high schools in Banner validation
tables.
Update Active Directory from Banner.
Rework the Graduation Admission
Orientation Fee.
BTS
Information Resource Committee Strategic Plan for Technology 2015-2020
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Strategy Actions Benchmarks/Goals for 2015-2016 FGCU Goal Responsible Agent
Document programs used to state
reporting to identify what Banner data
is used.
Working with Financial Aid, improve
the late Payment process.
Working with Data Standards group,
implement Banner Data Standards.
Provide training on Banner, COGNOS
and Banner document imaging.
Information Resource Committee Strategic Plan for Technology 2015-2020
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Goal 3 – Security and Business Continuity
Continuously maintain vigilant security of all data, systems and network infrastructure o Redundant systems o Secure access o Monitor usage
Create security awareness for all university faculty, staff and students Goal 3.1 – Protect the ability of the university to conduct business, education and research
Strategy Actions Benchmarks/Goals for 2015-2016 FGCU Goal Responsible Agent
1. Protect the
ability of the
university to
conduct
business,
education and
research
1.1: Continue with data loss prevention
program.
1.1: Conduct training and data
discovery concerning restricted data
policy for Student Affairs, Foundation
and Athletics .
Restricted data issues within
functional departments are
addressed.
BTS
1.2: Continue with rollout of Secured PC. 1.2: Secured PC rolled out to Student
Affairs and Foundation.
BTS
1.3: Utilize vulnerability scanning. 1.3: One-year cycle of vulnerability
scanning procedure is completed.
Additional licenses for vulnerability
assessment software are purchased.
BTS
1.4: Log and monitor network security
events.
1.4: Assess current logging
implementation on servers and
network equipment.
BTS
Information Resource Committee Strategic Plan for Technology 2015-2020
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Strategy Actions Benchmarks/Goals for 2015-2016 FGCU Goal Responsible Agent
Implement SCOM to assist with
logging and event analysis for
Windows servers.
Investigate Security Incident and
Event Management (SIEM) systems.
Recommend a system to purchase.
Standardize and document the log
retention period.
1.5: Review and enhance business
systems security.
1.5: Complete Banner security review
for the student area, advising and
graduate and undergraduate
admissions.
Remove users’ access to ERP database
as needed.
Security audits are performed on user
accounts for Networks, Banner and
Blackboard.
Regular security audits on voicemail
are performed.
Implement new firewalls for campus,
including enabling IPS on the
perimeter protection.
BTS
Information Resource Committee Strategic Plan for Technology 2015-2020
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Strategy Actions Benchmarks/Goals for 2015-2016 FGCU Goal Responsible Agent
Upgrade remaining 2003 servers to
server 2012.
Complete one cycle of the FTP server
audit and get all systems properly
documented.
1.6: Continue Disaster Recovery (DR)
planning and testing exercises
1.6: Complete 2015 test cycle for
Banner DR exercise.
The amount of annual DR testing
performed will increase over previous
year.
BTS
1.7: Work towards PCI compliance 1.7: Create a plan to address issues
that were identified during PCI Gap
analysis.
BTS
1.8: Review and enhance Web
applications security
1.8: Attacks through Web application
form fields are monitored.
Protection on Web applications are
updated as new vulnerabilities are
identified.
WEPS
2. Educate
students,
faculty and staff
concerning
information
2.1: Ensure security training is offered
minimally once a year
2.1: Update security training program
for faculty and staff.
Security training plan is created for
students.
BTS
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Strategy Actions Benchmarks/Goals for 2015-2016 FGCU Goal Responsible Agent
security
policies,
standards, and
data protection
practices
through
appropriate
training
On demand training for security
awareness and document imaging is
created.
Security training specialized for new
users, users who had replied to
phishing emails, and Banner users is
created.
Security campaign for the fall
semester focusing on phishing,
password security and a more general
security campaign for the spring
semester is created.