strategic business plan 2017-2018 - safework nsw · the strategic business plan outlines priorities...

STRATEGIC BUSINESS PLAN 2017-2018SAFEWORK NSW

2

CONTENTSEXECUTIVE DIRECTOR’S MESSAGE 3

Supporting the implementation of the Work Health and Safety Roadmap for NSW 2022 3

SAFEWORK NSW ACHIEVEMENTS 4

ACHIEVEMENTS AGAINST THE STRATEGIC BUSINESS PLAN 16/17 4

Our progress against critical operational targets for 16/17 5

BETTER REGULATION 6

ABOUT SAFEWORK NSW 7

OUR CRITICAL RELATIONSHIPS 9

SAFEWORK NSW – WHAT WE DO 10

SUMMARY OF SAFEWORK NSW STRATEGIC BUSINESS PLAN 2017-18 12

THE HEALTH AND SAFETY LANDSCAPE 13

Action Area I: Enable NSW workplaces to embed a safety Landscape in NSW 14

Action Area II: Focus on key priority sectors, harms, workers and workplaces 15

Action Area III: Build exemplar regulatory services 16

Action Area IV: Focus on our people and system capabilities 17

ALIGNMENT TO THE WHS ROADMAP FOR NSW 2022 18

SAFEWORK NSW BUDGET ALLOCATION 2017/18 19

GLOSSARY 20

SOURCES 22

EXECUTIVE DIRECTOR’S MESSAGE 3

Executive Director’s messageSUPPORTING THE IMPLEMENTATION OF THE WORK HEALTH AND SAFETY ROADMAP FOR NSW 2022

In 2016 SafeWork NSW launched the Work Health and Safety Roadmap for NSW 2022 (Roadmap). The Roadmap is a six year work health and safety (WHS) strategy for NSW that will drive statewide activities for improvement in WHS. For the first year of the Roadmap our focus was setting in place the structure and processes to support businesses to embed the safety landscape and plan future initiatives that align to the Roadmap. We have made excellent progress on a number of activities which contribute to our goal of a 20 per cent decline in worker fatalities, 30 per cent decline in serious injuries and illnesses workers compensation claims and a 30 per cent reduction in serious musculoskeletal injury and illness claims by 2022. This Strategic Business Plan aligns to the Roadmap, the Commerce Regulation Program and articulates SafeWork NSW’s commitment to their success. This will be led by our people and partners and supported by the Great Place to Work Strategy.

The Strategic Business Plan outlines priorities for 2017/18 as set out in our four Strategic Focus Areas:

• Enabling NSW workplaces to create a health and safety Landscape within their workplaces.

• Preventing harm by focusing on priority sectors, harms, workers and workplaces.

• Improving our regulatory approach by being exemplar and providing innovative services.

• Supporting our people and building capability.

It links these four Strategic Focus Areas with our Vision and Mission.

THE FOCUS ON 2017/18

Our focus for 2017/18 will be on continuing to support peak bodies, associations, community bodies, employers and workers in NSW embed the WHS Roadmap. This Strategic Business Plan sets out commitments and initiatives that have been developed with our stakeholders to support a coordinated approach to the implementation of the Roadmap within their industries.

Progress towards the indicators in this Strategic Business Plan will be assessed at the end of June 2018. A new Strategic Business Plan for 2018/19 will be put in place at that time to continue the journey towards 2022.

THANKS

Thanks to everyone who contributed to the development of this plan.

We look forward to continuing to work with the NSW community over 2017/18 as we realise the vision for NSW of ‘Healthy, safe and productive working lives’.

Peter Dunphy Executive Director, SafeWork NSW

4 SAFEWORK NSW ACHIEVEMENTS

ACHIEVEMENTS AGAINST THE STRATEGIC BUSINESS PLAN 16/17

The Roadmap for NSW 2022 was launched in 2016. Our focus has been on building collaborative and constructive relationships with our stakeholders to plan the overarching initiatives that will be implemented in 2017/18.

The Strategic Business Plan outlined our priorities for 2016/17 in four Action Areas:

Action Area 1 - Enabling NSW workplaces to create a health and safety Landscape within their workplaces.

Action Area 2 - Preventing harm by focusing on priority sectors, harms, workers and workplaces.

Action Area 3 - Improving our regulatory approach by being exemplar and providing innovative services.

Action Area 4 - Supporting our people and building capability.

Some examples of our achievements aligned to these four Strategic Focus Areas during 2016/17 were:

ACTION AREA 1

• Launched a major three year multimedia campaign Safety Starts With You in February 2017.

• Developed the Consultation@Work Strategy and commenced design on key initiatives.

• Created a new Stakeholder Action Plan to establish short term partnerships with medium to large businesses aligned to commitments to embed the health and safety landscape.

• Launched the 2017 Mentor Program together with the new Mentor photo book.

• Launched the Safety Promise initiative in March 2017 as part of the Safety Starts with You Campaign. This helps NSW businesses make an online commitment to WHS. SafeWork NSW is leading the way by being one of the first organisations to make a safety promise which is published online, role modelling the behaviour we seek from NSW businesses.

ACTION AREA 2

• Developed baseline data which is supporting the design of evidence informed sector and harm plans and initiatives.

• Conducted consultation with stakeholders and commenced design of the Government, Agriculture and Construction sector plans.

• The NSW Quad Bike Improvement Program has been launched, expanded and well-received by farming communities, with particular interest in rebates for safer side-by-side vehicles, helmets and operator protective devices and free training.

• Conducted Public PErforM workshops, designed to improve capability to manage hazardous manual tasks in the workplace.

• Held consultation sessions with key stakeholders to gain their input, expertise, and support as we further develop the Mentally Healthy Workplaces Strategy.

• Undertaken research and baseline analysis to support the design of baselines for exposure to priority hazardous chemicals.

• Worked with key community representatives and commenced research to establish a baseline for at risk worker strategies.

ACTION AREA 3

• Launched Our Approach to WHS Regulation explaining how SafeWork NSW delivers regulatory services.

• Designed a Data Analytics Centre project that aims to provide better forecasting of fatalities and serious injuries.

• Published customer service standards for Enforceable Undertakings, Raising a WHS Concern, Notifying a WHS Incident, as well as an Investigation Factsheet, which provide clarity to businesses about service level expectations.

• Joined the Office of the NSW Small Business Commissioner on a pilot human centred design program aimed at helping small businesses.

• Designed Roadmap Evaluation Framework with key stakeholders.

• Completed 671 visits to businesses with other regulators as part of the Commerce Regulation Program.

SafeWork NSW achievements

SAFEWORK NSW ACHIEVEMENTS 5

• Undertook public consultation for the statutory review of the Work Health and Safety Act 2011 in late 2016. Thirty nine submissions were received and these are now in the final stages of consideration.

• Commenced the establishment of the Centre for WHS with emphasis on collaborative research analytics and prevention.

• Commenced co-operative regulatory arrangements with the Independent Pricing and Regulatory Tribunal, leading to stream-lined reporting for electricity network suppliers and enhanced response capabilities for both regulators.

• Finalised 10 Enforceable Undertakings resulting in over $3 million of WHS benefits flowing to NSW businesses and the community.

• Commenced a financial support scheme to assist injured parties or family members to attend court for a sentence hearing or to provide a victim’s impact statement.

ACTION AREA 4

• Developed two important plans to support our staff – the People Plan and the Cultural Plan. These plans will support and enable a productive and diverse workforce and drive business outcomes that also help build the systems, processes and capabilities to making SafeWork NSW a great place to work.

• Commenced work to embed the WHS Landscape in SafeWork NSW and launched the SafeWork WHS Plan 2017-18.

• Embedded a new scenario based risk management approach within SafeWork NSW.

• Implemented revised governance oversight and reporting arrangements across SafeWork NSW to enable credible, transparent and timely regulatory services.

• Commenced the review of the health and safety representative training.

OUR PROGRESS AGAINST CRITICAL OPERATIONAL TARGETS

% Product coverage (1) of existing, new and emerging risks

% of Services(1)

that meet agreed timeframes

% Staff(1)

engagement

% Customer(1)

satisfaction rating

88%

71% 90%

64%

6 BETTER REGULATION

Better Regulation Outcom

es

SafeWork NSW Strategic Focus Are

as

DFS

I Out

comes

• Simplified, efficient SERVICE improves customer satisfaction

• An INNOVATIVE NSW government is digital, lean and connected

• REGULATION – NSW is a competitive, fair and secure marketplace

• Strong state FINANCES

• PEOPLE – We are a great place to work

• Implementing the Work Health and Safety Roadmap for NSW 2022 to enable a continued reduction in workplace fatalities and serious injuries and illnesses

• Building our people and capability by embedding a high performing culture supported by capable people, systems and processes

Better RegulationPURPOSE OF THIS PLAN

The Strategic Business Plan outlines SafeWork NSW’s commitment to two areas of strategic focus:

1. Implementing the Work Health and Safety Roadmap for NSW 2022.

2. Our people and capabilities.

Although this work will span a number of years, this plan articulates the goals, deliverables and success indicators for 2017/18.

A SAFE AND CONFIDENT NSW COMMUNITY SUPPORTED BY BETTER REGULATION

The vision of the Better Regulation Division, of the Department of Finance, Services and Innovation (DFSI) is a competitive, confident and protected NSW community supported by better regulation.

The Commerce Regulation Program has already completed a number of projects where a joint regulatory presence was used. The program focused on delivering regulatory services that were innovative, data driven and made it easier to do business in NSW.

SafeWork NSW also works alongside State Insurance Regulatory Authority (SIRA) to support improved workers compensation and return to work practices in workplaces.

This Strategic Business Plan provides a clear line of sight to the Better Regulation Division and DFSI Plan which also align to the NSW Making it Happen priorities.

ABOUT SAFEWORK NSW 7

OUR VISION Healthy, safe and productive working lives

OUR MISSION To implement and promote ‘right touch’ regulatory approaches to prevent work-related fatalities, serious injuries and illnesses

OUR VALUES Accountability Service Trust Integrity Respect

WHO WE ARE AND WHAT WE DO

SafeWork NSW is the state’s independent work health and safety regulator. Positioned within the Better Regulation Division of the Department of Finance, Services and Innovation we engage with the NSW community to implement safe systems of work to prevent work related fatalities, serious injuries and illnesses.

We work in partnership with other NSW regulators, including NSW Fair Trading and the Commerce Regulation Program, to deliver a significant improvement in the ease of doing business in NSW.

We also work with other work health and safety regulators across borders to make it easier for people to do business and prevent harm.

Our focus is on delivering services that are easy to access and designed collaboratively with our customers, partners and providers whilst enhancing work health and safety standards in NSW workplaces. By doing this we enable reduced costs, reduced risk and improved standards.

SafeWork NSW offers advice on improving work health and safety, provides licensing and registration for potentially dangerous work, provides safety testing services, investigates workplace compliance and enforces work health and safety laws in NSW. We take action, if necessary, to ensure the laws we administer are followed.

We are dedicated to exemplar regulatory approaches that enable a competitive, confident and protected NSW. We will do this by ensuring our decisions are based on sound evidence, and our services are centred on the needs of our customers, are fair and transparent and secure the trust of the NSW community.

We are a transparent regulator and Our Approach to Work Health and Safety Regulation is publicly available on our website.

About SafeWork NSW

8 ABOUT SAFEWORK NSW

SAFEWORK NSW OPERATING MODEL

The SafeWork NSW Operating Model outlines how we structure our functions. The model aims to deliver ‘end-to-end’ prevention, response and recovery services through functional, geographical or segmented regulatory service groups.

• Geographical regulatory services across both metropolitan and regional NSW.

• Segmented regulatory services focused on hazards, industry and technical services.

• Functional regulatory services including investigations and response as well as services that enable operational capability across the business such as project management support and maintenance of systems, processes and policies.

When applying the model SafeWork NSW focuses on preventing work health and safety fatalities and serious injuries and illnesses through three approaches:

• Preventing exposure to hazards that cause disease and injury, altering unhealthy or unsafe behaviours that can lead to disease or injury, increasing resistance to disease or injury should exposure to a hazard occur.

• Responding to reduce the impact of a disease or injury that has already occurred through deterrence and corrective actions that prevent re-injury or reoccurrence.

• Implementing health surveillance programs so that exposed or recovering workers can return safely to their jobs. Work on behalf of the SIRA to ensure workplaces have effective return to work policies and procedures.

Metropolitan operations and sector initiatives

Segmentedregulatory services

Functional regulatory services

Geographical regulatory services Regional operations

and sector initiatives

Construction and asbestos services

Health and return to work

Hazardous chemical facilities and safety management audits

TestSafe and engineering

Investigations and emergency response

Operational capability

OUR CRITICAL RELATIONSHIPS 9

Our critical relationships

OUR CUSTOMERSWe are passionate about serving our customers.

Our customers are NSW businesses and workers

who access or are impacted by our work. This includes

volunteers, members of the public and families.

OUR PROVIDERSThese are people who deliver services on our behalf. This includes

people that we authorise to provide training and assessment services.

OUR STAKEHOLDERS

Our stakeholders are those who represent the interest of our customers

and providers. We consult with peak bodies,

business leaders, employer associations, unions, other government agencies and community organisations

to identify emerging issues, and develop programs and

projects to help people have healthy, safe and

productive working lives.

SafeWork NSW

OUR PARTNERSThose we work with who share our goals and are committed to improving work health and safety. We work with our partners to develop and deliver priority programs and help us make it easier to do business in NSW.

OUR PEOPLEWe are committed to

the SafeWork NSW team being safe and supported and having the capabilities

to deliver exemplar regulatory services.

10 STRATEGIC BUSINESS PLAN 2017-2018

SafeWork NSW – what we do

businesses in NSW (3)

Total gross incurred costs of workplace injuries 2015/16(9)$435 million

7.7 million people

We focus on preventing work related fatalities and serious injuries and illnesses

We work with the people of NSW

727,435are small business (4)

97%

3.8 million workers

31% 69%

(2)

(6)

69% of businesses are based in the Greater Sydney region and

31% are regionally based (5)

worker fatalities in NSW in 2016(7)

52workplace injuries and illnesses* in NSW during 2015/16(8)

29,642 * Claims with at least one week of weekly benefit entitlement paid

SAFEWORK NSW – WHAT WE DO 11

7 millionengagements

in 2016/17 (10)

including:

reduction 2009-15(25)

23%

10,496notices issued(15)

reduction 2009-15 (26) reduction 2009-15 (27)

We engage with business and the community

NSW Targets

NSW Results

†Resulting in one or more weeks of f work.*This decline is measured over ten years from 2012 to 2022.

Serious injuriesand illnesses(24)

A 30% decline* in the incidence rate of claims†

30%

Serious musculoskeletal injuries and illnesses(24)

A 30% decline* in the incidence rate of claims†

30%

Fatalities(24)

A 20% decline* inworker fatalities

due to injury

20%

23% 25%

By 2022 NSW aims to achieve the following results:

against our targets:

2.1 millionproducts used(19)

146,749emails, calls and letters(20)

780,366website visitors(17)

3.8 millionreach on social media(16)

2,698webinar participants(13)

35,847‘Get healthy @ work’

checks(23)

73,746WHS licences issued(21)

33successful prosecutions(12)

32,056inspector interactions(11)

706presentations(18)

10enforceable undertakingsresulting in over $3 millionin WHS improvements(14)

539small business rebates

resulting in over $760,000 in WHS improvements(22)


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Organisational safety capability

and practicesThe organisation has the

capability to put in place safe systems, procedures and

policies that translate to safe practices.Consultation

Consultation and communication hold all

elements of the Safety Landscape together. Consultation ensures that

and safety decisions. Clear and relevant communication flows

through all levels of the organisation.

Safe environmentSafe physical and mental

environment, supported by safe supply chains.

Worker capabilityWorkers have the skills and

attitudes to work safely.

Leadership from the top

Workplace leaders visibly demonstrate their commitment

to work health and safety.

Every job is designed to

be safe, and has safe practices, controls and

outputs

LEARN

Lear

n fro

m in

ciden

ts

in th

e work

place

IMPROVE

Improve W

HS systems

and practice

RESPOND

Respond

to ch

anges

in te

chno

logy and

pract

ices i

n th

e work

place a

nd en

vironm

ent

RECOVERIm

prove return

to work practices

A Health and Safety Landscape consists of a number of key elements, all of which combine to create good health, safety and productivity outcomes for workplaces. The key elements are:

• Leadership from the top

• Consultation and communication

• Organisational safety capability and practices

• Worker capabilities

• Safe environment

• Learn, Improve, Recover and Respond.

The Health and Safety Landscape


STRATEGIC FOCUS AREA: IMPLEMENTING THE WHS ROADMAP FOR NSW 2022

Action Area I: Enable NSW workplaces to embed a safety Landscape in NSW

STRATEGIC OUTCOMES• NSW workplaces are managing WHS effectively.

• Improved reach of engagement.

• Productive relationships.

• Practical tools.

OUR COMMITMENTS FOR 2017/18• Implement year 2 of the Safety starts with you

campaign to increase the awareness of elements of the Landscape in the general community and amongst employers.

• Help businesses to adopt meaningful consultation practices by implementing the Consultation @ Work Project.

• Engage with stakeholders to develop products and services that help people create a health and safety Landscape in their workplace. This includes:

– engaging with the community through sponsorships and partnerships.

– supporting safety leadership from the top by designing and delivering the mentor program.

– developing a safety coach program in order to improve the capability of organisations.

• Continue to develop a strategy to engage with designers in order to build improved supply chain practices.

• Work with SIRA to deliver improved return to work outcomes for NSW business

INDICATOR FOR 2017/18• % Reach of Engagement (by Type and Sector).

Reach of engagement means the extent that SafeWork NSW interactions, products and services have ‘touched’ the NSW population. This performance measure provides an indication of the extent of our awareness, influence and engagement activity within the NSW population.


STRATEGIC OUTCOMES• Workers in specified high risk sectors will be safer

and healthier.

• Chosen high impact harms will be eliminated or significantly reduced.

• At risk workers will be supported and protected.

• Prioritised workplaces meet compliance standards.

OUR COMMITMENTS FOR 2017/18• Launch and commence evidence based high risk

sector plans for the agriculture, manufacturing, government sector, transport, construction and the health care and social assistance sector.

• Launch and commence the implementation of plans, driven by insights from data, to address high impact harms including falls from heights, from quad bikes and forklifts, working with electricity and traumatic injury from poorly guarded machinery.

• Commence workplace visits for the priority chemicals that were selected through baseline testing, to reduce exposure to these chemicals.

• Implement the 2022 Mentally Healthy Workplaces Strategy.

• Implement the 2022 Musculoskeletal Disorders Strategy.

• Implement initiatives for at risk worker groups including young workers, migrant workers, workers from culturally and linguistically diverse backgrounds and workers engaged through labour hire organisations.

• Finalise the new Statewide Asbestos Plan.

• Launch a strategic plan and conduct initiatives for high risk workplaces.

• Undertake audits and case management of high impact harms and intensive engagement with workplaces.

• Deliver regional prevention programs.

• Provide analytical services for chemicals used in workplaces.

• Test and certify electrical mechanical products used in hazardous atmospheres.

• Work with the Ministry of Health and icare to expand the rollout of the Get Healthy @ Work program to NSW businesses and government agencies.

INDICATORS FOR 2017/18• Coverage of existing, new and emerging risks.

• % of objectives met.

• Customer satisfaction.

Action Area II: Focus on key priority sectors, harms, workers and workplaces

STRATEGIC FOCUS AREA: IMPLEMENTING THE WHS ROADMAP FOR NSW 2022


STRATEGIC FOCUS AREA: PARTNER WITH THE COMMERCE REGULATION AND NSW FAIR TRADING

STRATEGIC OUTCOMES

CUSTOMER FOCUSED

• Workplaces will find it easier to manage health and safety.

• NSW will be recognised as the best state to start and grow a business as a result of the successful interaction between the Commerce Regulation Program and SafeWork NSW.

CREDIBLE

• SafeWork NSW will be seen as a credible and influential regulator.

• SafeWork NSW will enforce WHS laws to protect workers to ensure no competitive advantage through negligence.

DRIVEN BY INSIGHTS FROM DATA

• SafeWork NSW’s decisions and actions will be driven by insights and evidence from data.

INNOVATIVE

• SafeWork NSW will be recognised as a leader in regulation because of its innovative approaches.

OUR COMMITMENTS FOR 2017/18• Continue a review of SafeWork NSW services

to identify and prioritise a move to digitised services.

• Continue to establish key relationships to examine WHS training.

• Support the implementation of the outcomes of the statutory review of the WHS Act and Regulations.

• Implement Our Approach to Work Health and Safety Regulation to apply clear and consistent standards.

• Develop and implement initiatives to improve the timeliness, accuracy and use of research, data and evaluation, reinforcing our approach and applying clear standards:

– identify partners for data sharing and establish agreements.

– identify which data sets should be published online to support ‘open data’ principles.

– develop research and evidence to drive improved health and wellbeing workplace initiatives in NSW.

– work closely with the NSW Data Analytics Centre.

• Reduce the regulatory burden by co-delivering programs with other regulators through the Commerce Regulation Program and other collaborative arrangements.

• Continue the implementation of the State’s emergency management plan.

• Continue to establish a Centre for WHS with an emphasis on collaborative research analytics and promotion.

• Enable credible enforcement initiatives to ensure minimum standards.

• Embed the new enforceable undertaking (EU) policy in the delivery of the EU program.

INDICATOR FOR 2017/18• Timely provision of services.

Timely provision of services is measured by reporting the percentage of our services to turn around time - the days taken to complete services (complaints and incidents) against agreed timeframes.

Action Area III: Build exemplar regulatory services


STRATEGIC OUTCOMES• Our operating model and culture enables the

delivery of exemplar regulatory services.

• Our people are safe and supported and have the capability and capacity to provide valued services.

• Our leaders strive for excellence and are respected for effectively managing performance.

• Our governance, decision making and systems enable efficient and connected services for our customers.

OUR COMMITMENTS FOR 2017/18• Implement the Supporting our People Plan to

attract, retain, develop, manage and recognise our leaders and people.

• Implement Cultural Plan initiatives that help to continue to build a higher performing culture.

• Work towards systems and processes to make it easier for our people to do their work and service our customers.

• Implement the SafeWork WHS Plan to embed a WHS Landscape that will improve WHS and return to work practices.

• Work with the BRD Health and Safety Committee to embed a WHS landscape in SafeWork NSW.

• Manage strategic business and WHS risks.

• Implement the Get Healthy at Work program within SafeWork NSW.

INDICATOR FOR 2017/18• Staff engagement score.

• % of milestones met in the SafeWork NSW WHS Plan 2017-18.

Action Area IV: Focus on our people and system capabilities

STRATEGIC FOCUS AREA: OUR PEOPLE AND CAPABILITY


Roadmap 2022

Update every two years

New plan annually

Frequency is informed by the Strategic Business Plan

SafeWork NSW

Strategic Business

Plan

Sector/Risk Plans

Alignment to the WHS Roadmap for NSW 2022The Action Areas in the Roadmap will be implemented over the next five years to 2022 through a series of SafeWork NSW Strategic Business Plans and Sector and Risk Plans. The annual Strategic Business Plan will set out the key goals and initiatives that will be delivered each year. The following diagram articulates this concept.

SAFEWORK NSW BUDGET ALLOCATION 2017/18 19

SafeWork NSW budget allocation 2017/18

Workers Compensation Operational Fund $ 131.5m

Safety Act fees $ 12.6m

TestSafe fees $ 4.5m

Grants and contributions $ 3.8m

Other revenue $ 5.6m

Revenue for 2016/17 $158.0m

REVENUE

Employee related expenses $64.3m

Grants and subsidies $2.5m

Occupancy Costs $5.5m

Other Operating (including program delivery) $43.3m

Depreciation $1.45m

Support Services $40.9m(28)

Expenditure for 2017/18 $158.0m

EXPENDITURE


A Great Place to Work: A strategy that aims to increase staff engagement, improve our culture and leadership, and provide better technology – all of which will help us deliver better services to the people of NSW.

Better Regulation Division (BRD): BRD is comprised of a group of regulators with a shared purpose of enabling regulatory approaches that promote competitiveness, protection and confidence.

Commerce Regulation Program (CRP): The CRP aims to deliver a new regulatory operating model that makes it easier to do business in NSW and improve the customer experience of those who deal with regulating agencies while maintaining strong community, workplace, public safety and consumer protection.

Compliance: Adherence to laws, regulations, guidelines and specifications relevant to WHS legislation.

Customer satisfaction rating: The overall result, displayed as a percentage, of the SafeWork NSW annual customer satisfaction survey. The survey is conducted by an independent external contractor and provides feedback from those who have had an interaction with us. This information helps us provide more effective and useful customer-centric regulatory services.

Enforceable undertaking: SafeWork NSW may accept an enforceable undertaking (also known as a work health and safety undertaking), as an alternative to prosecution through the courts. An enforceable undertaking is a legally binding agreement between SafeWork NSW and the person who proposed the undertaking. The person is obliged to carry out the specific activities outlined in the undertaking. The activities may be substantial.

Engagement: The way that SafeWork NSW interacts with the NSW population.

Exemplar Regulator: SafeWork NSW will build regulatory services that are customer focused, credible, data driven and innovative.

Get Healthy @ Work Program: Is a free workplace health service that aims to reduce the prevalence of chronic disease.

Get ‘Healthy @ Work’ Checks: As part of Get Healthy @ Work, workers at participating businesses

can get a free and confidential 15 minute health check that assesses risk factors for type two diabetes and heart disease. At risk workers are then offered lifestyle advice and referrals to set them on the path to better health.

Governance: Consists of three primary dimensions that contribute to a system of management within business:

• Authority

• Decision-making

• Accountability.

Gross incurred costs: The sum of payments plus an estimate of future liability if the claim is still open at the end of the current financial year.

Harm: The potential or actual death, injury or illness resulting from exposure to a hazard in a workplace.

Hazards: A situation or thing that has the potential to cause harm to a person.

Health and Safety Landscape: The health and safety landscape consists of a number of key elements:

• consultation

• committed leadership

• good safety practices

• safe design and supply chains

• skilled workers who look out for each other

• improved return to work practices

Refer to page 13 of this document for a description of a health and safety landscape.

Health and Safety Representatives: are elected to represent workers in a ‘work group’ in a business on health and safety matters.

Incidence rate: The number of serious injuries (not including fatalities) per 1000 employees, calculated using the following formula:

Number of employment injuries

Number of employeesx 1000

Interactions: Any form of engagement with the NSW community including visits, website visits, phone calls and participation in SafeWork NSW events.

Glossary

GLOSSARY 21

Our approach to WHS regulation: The purpose of this document is to explain SafeWork NSW’s approach to work health and safety (WHS) regulation and what this means for workers and businesses. The document can be found at www.safework.nsw.gov.au

Priority sectors: Workplaces involved in the agriculture, transport, manufacturing, construction, government, health care and social assistance industries.

Product coverage: A measure which compares identified risks and our products, information and guides that address that risk.

Prosecutions: Legal process through the courts against individuals, employers or businesses who have broken WHS laws.

Roadmap Evaluation Framework: A structured document to guide the evaluation of WHS Roadmap delivery.

Serious injury: A condition resulting from a single traumatic event where the harm is immediately apparent.

Services that meet agreed timeframes: A measure of days taken to complete services (complaints and incidents) against agreed timeframes.

Small Business: A business or sole trader who employs less than 20 people (equivalent full time).

Small business rebates: Provides up to $500 eligible small business owners who buy and install eligible safety items to address a safety problem in their workplace.

Staff engagement: The overall result, displayed as a percentage of the annual SafeWork NSW’S staff engagement survey. This performance measure provides an indication of staff perceptions about the workplace culture and their own experiences within the organisation.

State Insurance Regulatory Authority (SIRA): SIRA regulates workers compensation insurance and related activities, motor accidents Compulsory Third Party insurance and home building compensation insurance.

Webinar: An interactive online learning experience hosted regularly by industry experts on trending work, health and safety topics.

WHS: Work health and safety

WHS licence: Workers or businesses need to be licenced before they can carry out a range of high risk activities in the workplace. These include:

• Asbestos Removal

• Construction Induction card (CIC)

• High Risk Work (HRW)

• Demolition

• Explosives & Fireworks

Work Health and Safety Roadmap for NSW 2022 (the Roadmap): The Roadmap is a six year work health and safety (WHS) strategy for NSW that will drive statewide activities for improvement in WHS.

Worker fatality: A death arising out of the conduct of a business or undertaking which is required to be notified to the regulator.

Workplace injuries and illnesses: Accepted workers’ compensation claims with at least one week of weekly benefit entitlement claimed.

Workplace visits: A SafeWork NSW officer meets with small businesses to provide advice that is relevant to workplace safety, workers compensation and injury management to help create a basic safety improvement plan with business to find solutions to make businesses safer.


1. SafeWork NSW internal data sources. Staff engagement score is the SafeWork NSW results from the Public Service Commission People Matter survey 2017. Refer to the Glossary for definitions.

2. Population in NSW as at the 30/6/16. Australian Bureau of Statistics (ABS).

3. Businesses operating in NSW at the end of the 2015-16 financial year (ABS).

4. Small businesses operating in NSW at the end of June 2016 (ABS).

5. Greater Sydney or Regional businesses operating in NSW at 30/6/16 (ABS).

6. The number of employed people in NSW in June 2016 (ABS).

7. Safe Work Australia October 2016, Work Related Traumatic Injury Fatalities Australia 2016. Preliminary data.

8. Preliminary data for 2015/16. NSW Workers Compensation Claims data. Updated as the previously published figure for 2015/16 of 30,902 included workplace injuries and illnesses, and other workplace injuries.

9. Preliminary workers compensation claims data for total incurred costs of workplace injury claims for 2015/16.

10. SafeWork NSW internal data source. Data includes multiple interactions with the same person or business. This data includes engagements with people who have seen our advertising, visited our website, used our products and services or contacted us by telephone or email.

11. SafeWork NSW Workplace Services Management System (WSMS). Data extracted on 15/8/17.

12. SafeWork NSW internal data source. There were 33 successful prosecutions.

13. SafeWork NSW internal data source – webinars.14. SafeWork NSW internal data source. There were 10

enforceable undertakings agreed which will result in over $3 million in WHS improvements.

15. SafeWork NSW Workplace Services Management System (WSMS). Data extracted on 15/8/17.

16. SIRA communications services data.17. SafeWork NSW internal data source. Visitors to

website include repeat visitors.18. SafeWork NSW Workplace Services Management

System (WSMS). Data extracted on 15/8/17.19. SafeWork NSW communications services data.20. SafeWork NSW customer call centre data, includes

WHS related calls, emails and compliance letters.21. SIRA customer service operations data.22. SafeWork NSW internal data source – rebates.23. SafeWork NSW internal data source – the Get

Healthy @ Work program. Figure includes all health checks undertaken since commencement of the program.

24. Reductions are measured against the baselines in the National Strategy. For fatalities, the baseline is the average of the four calendar years 2007 to 2010. For serious injuries and illnesses, and serious musculoskeletal injuries and illnesses, the baseline is the average of the relevant incident rate for the three financial years 2009/10 to 2011/12.

25. From the report: NSW progress against the Australian targets January 2017 prepared by SIRA using data from the national data set. Note base period is 2009-10 to 2011-12 and data shows progress up to 2014/15 against the agreed Australian targets for 2012-2022. Results are almost four times the required result to meet the 2022 target.

26. From the report: NSW progress against the Australian targets January 2017 prepared by SIRA using data from the national data set. Note base period is 2009-10 to 2011-12 and data shows progress up to 2014/15 against the agreed Australian targets for 2012-2022. Results are two times the required result to meet the 2022 target.

27. From the report: NSW progress against the Australian targets January 2017 prepared by SIRA using data from the national data set. Note base period is 2009-10 to 2011-12 and data shows progress up to 2014/15 against the agreed Australian targets for 2012-2022. Results are almost three times the required result to meet the 2022 target.

28. Support services include Customer Experience, Legal Group, Information Services, Communications, Corporate Services and Finance.

DATA DISCLAIMER: NSW Government is committed to producing data that is accurate, complete and useful. Notwithstanding its commitment to data quality, NSW Government gives no warranty as to the fitness of this data for a particular purpose. While every effort is made to ensure data quality, the data is provided “as is”. The burden for fitness of the data relies completely with the user. NSW Government shall not be held liable for improper or incorrect use of the data. Please note, this data was correct at the time in which it was extracted, however may change due to the progression of data and the application of regular data quality reviews. It should not be used for any other purpose or forwarded to any other parties without the prior written consent of SafeWork NSW.

FOR OFFICIAL USE ONLY: This information is classified as For Official Use Only in line with the NSW Government Information Classification and Labelling Guidelines. Should this information be released externally, it must be approved in accordance with the External Data Release Policy. For further information please contact the Systems, Process and Improvement Team of SafeWork NSW.

Sources

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