straight2bank payments initiation user guide · pdf filestraight2bank: payments initiation...

Straight2BankPayments Initiation User Guide

Last Updated: June 2014

Straight2Bank: Payments Initiation User Guide P a g e | 2

Table of Contents

PURPOSE ......................................................................................................................................................... 4

1. OVERVIEW OF PAYMENT SERVICES ON STRAIGHT2BANK ....................................................................... 5

2. MAKING PAYMENTS ON STRAIGHT2BANK .............................................................................................. 7

3. USING STRAIGHT2BANK FOR THE FIRST TIME ......................................................................................... 9

3.1. THE STRAIGHT2BANK HOMEPAGE .................................................................................................................. 93.1. PAYMENTS LANDING PAGE ......................................................................................................................... 10

4. CREATING PAYMENTS MANUALLY ........................................................................................................ 11

4.1. AVAILABILITY & CONTROL .......................................................................................................................... 114.2. TRANSACTION CREATION ........................................................................................................................... 114.3. AMOUNT PRIORITY CAPABILITY FOR CROSS BORDER PAYMENTS........................................................................... 14

5. PAYMENTS TEMPLATES ........................................................................................................................ 16

5.1. AVAILABILITY & CONTROL .......................................................................................................................... 165.2. CREATING PAYMENT TEMPLATES ................................................................................................................. 165.3. MANAGING PAYMENT TEMPLATES ............................................................................................................... 17

6. PAYEE / BENEFICIARY MAINTENANCE................................................................................................... 19

6.1. CREATING PAYEE ..................................................................................................................................... 196.2. MODIFICATION OF PAYEE INFORMATION ........................................................................................................ 206.3. DELETION OF PAYEE .................................................................................................................................. 216.4. EXPORT PAYEE ........................................................................................................................................ 21

7. OTHER PAYMENT CREATION OPTIONS ................................................................................................. 22

7.1. CREATE TRANSACTIONS FROM TEMPLATE ....................................................................................................... 227.2. COPY INSTRUCTIONS ................................................................................................................................. 237.3. QUICK PAYMENTS .................................................................................................................................... 25

8. EDIT INSTRUCTIONS .............................................................................................................................. 26

8.1. EDIT / COMPLETE INSTRUCTIONS ................................................................................................................. 268.2. EDIT BATCHED INSTRUCTIONS ..................................................................................................................... 27

9. CREATING PAYMENTS VIA BULK IMPORT ............................................................................................. 27

10. BATCHING OF PAYMENT INSTRUCTIONS .............................................................................................. 29

10.1. TYPES OF BATCHING ............................................................................................................................... 2910.1.1 Manual Batching ........................................................................................................................ 2910.1.2 Auto Batching ............................................................................................................................. 3110.1.3 Add to Existing Batch .................................................................................................................. 3310.1.4 Parameterised Batching .............................................................................................................. 34

10.2. EDIT BATCH .......................................................................................................................................... 3510.3. PRINT BATCH ........................................................................................................................................ 3610.4. PRINT BATCH INSTRUCTIONS ..................................................................................................................... 3710.5. UNDO BATCH ........................................................................................................................................ 38

11. USEFUL TOOLS ...................................................................................................................................... 40

11.1. SEARCH PAYMENTS ................................................................................................................................ 4011.2. STATIC REFERENCE DATA ......................................................................................................................... 41

12. FX (FOREIGN EXCHANGE) SERVICES FOR PAYMENTS ............................................................................ 42

12.1. OVERVIEW OF THE FX SERVICES ................................................................................................................. 4212.2. REQUEST FOR QUOTE (RFQ) DURING SEND TO BANK ...................................................................................... 43


12.2.1 Telegraphic Transfer ................................................................................................................... 4312.2.2 Other Payment Types .................................................................................................................. 4512.2.3 Booking RFQ Deal during Send to Bank ........................................................................................ 4612.2.4 Check RFQ Status ........................................................................................................................ 47

12.3. STANDALONE AND PAYMENT LINKED RFQ FEATURES ...................................................................................... 4812.3.1 Booking a Standalone RFQ Deal .................................................................................................. 4812.3.2 Utilizing Standalone RFQ deal in a payment ................................................................................ 5112.3.3 Payment Linked RFQ ................................................................................................................... 5212.3.4 Alert Messages and Email Notifications for RFQ .......................................................................... 54

13. MT103 ADVICE FOR TELEGRAPHIC TRANSFER (TT) PAYMENTS ............................................................. 56

13.1. SETTING UP EMAIL NOTIFICATION FOR MT103 ADVICE .................................................................................... 5613.2. RECEIVING EMAIL NOTIFICATIONS ............................................................................................................... 5613.3. VIEW / DOWNLOAD THE MT103 ADVICE ON STRAIGHT2BANK ......................................................................... 57

14. EASY INTEGRATION USING UNIVERSAL ADAPTOR ................................................................................ 59

14.1. SETTING IT UP FOR THE FIRST TIME .............................................................................................................. 5914.2. MAINTENANCE OF TEMPLATES .................................................................................................................. 6214.3. USING TEMPLATES FOR BULK IMPORT ......................................................................................................... 62

15. STOP PAYMENTS .................................................................................................................................. 63

15.1. STOP PAYMENT OF INSTRUCTION ............................................................................................................... 6315.1. MANUAL 199 INQUIRY............................................................................................................................ 6415.2. AMEND PAYMENT / RELATED 195 ............................................................................................................. 65

16. APPENDIX ............................................................................................................................................. 66

16.1. UNDERSTANDING PAYMENT STATUSES ........................................................................................................ 66


PurposeThis user guide has been prepared with the intention of providing you information on the various Paymentinitiation related capabilities on Straight2Bank. This guide will also provide you information on how to use thesecapabilities, thereby addressing your online banking requirements using Straight2Bank.

For information on various other Cash Management products and features available on Straight2Bank listedbelow, please refer to the respective user guides or contact the bank for a latest copy of them.

Product / Feature DescriptionTransaction Authorisation Transaction and Payments Batch authorisation related information, controls

and usage of the various features within Straight2Bank is available.

Enquiry & Investigations Enquiries and Investigation of payments initiated through Straight2Bank canbe performed using the E&I module available on Straight2Bank. The userguide provides relevance and usage of these capabilities.

Instant Bank Funds Transfer Applicable to Nigeria and Singapore, the user guide provides information onusage of the Instant Bank Funds Transfer payment type

Cross Border Value AddedPayment Services

Applicable to several markets globally, the user guide provides informationon usage of the Value Added Payment Services such as Cross BorderCheque, Cross Border Direct Credit, and similar capabilities.

Reporting & Alerts Usage of various reporting features such as Ad-hoc reporting, Customizedreporting via Info Manager & Straight2Bank and Email Alerts features aredescribed in this guide.

Straight2Bank Mobile Features and capabilities offered on Straight2Bank Mobile such as BalanceEnquiry, Payment Authorisation, Trade Authorisation and Trade Enquiry areexplained in this guide.

Collections Initiation andReporting

The guide provides information on the Collections Initiation and Reportingfeatures.

Straight2Bank Liquidity The guide provides information on the Liquidity services such as Sweepingand Pooling features offered via Straight2Bank.

Vasco Token User Guide Contains information on the usage of Vasco token for user login andtransaction authorisation on Straight2Bank.

Customer Self Administration Provides information on the customer self-administration module and thefeatures available in it.


1. Overview of Payment Services on Straight2BankStraight2Bank provides various payment services Domestic Payments, Cross Border Payments, Tax Payments,Electronic Cheques and FI Payments. The purpose of this section is to provide an overview of the variouspayment services offered on Straight2Bank and the usage / purpose of them.

Payment Type Usage / DescriptionDirect Credit This payment type must be used for low value and large volume domestic

payments, usually within the country. The payments are processed inbatches and hence during pre-defined cutoff times during the day. Thesepayments are processed in 2-3 days based on the clearing capabilities, in-country.

Local Bank Transfer This is a real-time settlement (also referred to as RTGS), domestic transferpayment capability and normally used for urgent and high value transactions.The settlement is usually in local currency and priced higher than DirectCredit (ACH) payments. Supports FX payments depending on the countrywhere the debit account is held.

Instant Bank Fund Transfer Available currently in Nigeria and Singapore only, this payment serviceallows you to send local payments to beneficiaries with accounts in otherbanks, instantly. These payments would typically be low value payments andprocessed in real-time.

Book Transfer This payment option must be used to transfer funds to another account withinStandard Chartered Bank. The beneficiary account may also be an accountbelonging to the client themselves. Normally only transfers in domicileaccount are supported. However, cross currency transfers involving FX aresupported in some markets. Round the Click Book Transfer is available inseveral markets.

Payroll This payment type must be used for salary payments. A single debit andmultiple credits can be made using this payment option, thereby ensuringintegrity of the individual disbursements on the account statement.Underlying payment will be Direct Credit (ACH) or Book Transfer (BT) basedon the beneficiary’s bank account.

Tax Payments Primarily available across African markets and India, Tax Paymentscapability on Straight2Bank allows clients to make corporate tax payments,customs payments, and various other tax payments online, at convenience.

Telegraphic Transfer Cross border, International payment service available for remittances in morethan 100 currencies in several markets. These payments are processed real-time and settled within 1-2 days, depending on the currencies and involvetransaction processing fees depending on the beneficiary bank. Various FXoptions such as Online FX Quote, System Rate and Contract Rates areavailable to process cross currency payments.

Request for Transfer Request for Transfer (SWIFT MT101), also referred as RFT allows clients tomake payments out of accounts held in another bank using Straight2Bank.This feature allows clients to centralize management of their accounts heldwith any bank through Straight2Bank.

Bank to Bank Transfer This is normally used by Banks / Financial Institutions to transfer and settlefunds between. The message is normally sent as a SWIFT MT202 message


and used in US and UK.

Corporate Cheque Used by Global and Local corporate clients, Corporate Cheque onStraight2Bank allows clients to send physical cheque instrument to thebeneficiary printed by the Bank, or optionally by the Client themselves. Theclient account is debited when the instrument is presented for clearing andnot at issuance.

Local Bank Cheque A physical cheque is printed by the Bank and available to the client for pickupor delivered to the beneficiary on behalf of the client. The client’s account isdebited when the instrument is printed. Also referred to as Cashier’s Order.

International Bank Cheque A paper based instrument is printed and sent to the beneficiary by the Bankon behalf of the client. The payment may be in domestic or foreign currencyand sent to clients overseas or within the same country.

Cross Border Cheque A value added payment capability, Cross Border Cheque allows our clients tomake cross border cheque payments to a beneficiary in another StandardChartered presence country, thereby reducing transaction costs andensuring certainty of payment.

Cross Border Book Transfer A value added payment capability, Cross Border Book Transfer allows ourclients to make cross border book transfers to a beneficiary in anotherStandard Chartered presence country. This reduces transaction costs inmaking cross border payments.

Cross Border Direct Credit A value added payment capability, Cross Border Direct Credit allows clientsin making low value, non-urgent payments to beneficiaries in anotherStandard Chartered presence country and significantly reduces transactioncosts and eliminates need to maintain local accounts for frequentremittances.

Cross Border Payroll A value added payment capability, Cross Border Payroll allows clients tomake salary payments to beneficiaries in another Standard Charteredpresence country, thereby reducing transaction costs and ensuring certaintyof remittances.

Cross Border Real TimeSettlement

A value added payment capability, Cross Border Real Time Settlementallows clients in making high value, urgent payments to beneficiaries inanother Standard Chartered presence country and significantly reducestransaction costs and eliminates need to maintain local accounts for frequentremittances.


2. Making Payments on Straight2BankDoing payments on Straight2Bank is a simple 3 step process. Payments will have to be created, authorised andsubsequently submitted to the Bank for processing. The below provides an overview of the workflow and thisuser guide will specifically focus on the Initiation related capabilities.

Payments on Straight2Bank can be initiated in multiple ways as per your convenience. Broadly, payments can beinitiated “Manually” and in “Bulk” on Straight2Bank. The below provides a quick overview of the two modes andan overview of the transaction workflow on Straight2Bank. The subsequent sections in this guide will providegreater detail and usage of these.


3. Using Straight2Bank for the First Time

3.1.TheStraight2BankHomepage

Upon successful login, you will be presented with the Straight2Bank Homepage. This has various components ashighlighted and the relevance of each of these is mentioned below for your understanding.

ScreenReference

Description / Relevance

1 This is the Overall Menu, categorised based on the products offered on Straight2Bank. Eachhigh-level menu has a secondary menu that is split into “Reports” and “Transactions”. Each ofthese has next level of menu and functions based on your user profile.

2 Critical system related maintenance messages are displayed here.

3 This is the “Message Center”. Messages listed here include information on profile changes bythe bank user, availability of reports generated by the system, etc.

4 The “Transaction Statistics” section will provide a quick summary of the various statuses of thepayments, collections and other transactions. Clicking on count against each of the status willlist all the instructions in the respective status without necessarily accessing them via therespective menu.

5 The “Quick Balances” section provides a quick view of the balances of those accounts selectedto be displayed here without necessarily accessing them via the Menu.


3.1.PaymentsLandingPage

The Payments landing page will be available from the Cash Management > Transactions > Payments > Homemenu. This page provides you various services and functions pertaining to Payments.

ScreenReference

Description / Relevance

1 Payment related tasks are available in this section. These tasks are based on your user accessprofile. Choosing any of these will present you with a list view of the payments to take necessaryaction.

2 Allows you to create new payments. This is based on your user access profile.

3 Payments that have been created via Straight2Bank and submitted to the bank or not, can besearched using this feature. This allows you to search payments based on various parametersand fields.

4 The “Transaction Statistics” section will provide a quick summary of the various statuses of thepayments, collections and other transactions. Clicking on count against each of the status will listall the instructions in the respective status without necessarily accessing them via the respectivemenu.

5 Similar to the “Transaction Statistics”, this section provides summary of the payments that havebeen stopped or cancelled via Straight2Bank.

6 Similar to the “Transaction Statistics”, this section provides summary of the various paymenttemplates that are available on Straight2Bank in various statuses.


4. Creating Payments ManuallyManual payment creation is one of the ways in which payments can be created on Straight2Bank.In this section,you will understand how to create transactions manually on Straight2Bank and related services.

4.1.Availability&ControlThere are individual screens for each payment type on Straight2Bank. Each of the payment types are controlledat a company profile level and user level. The control at a user level is at two levels;

a. Function level, andb. Data level.

The “Function” level control is to enable one or more users with the access to the menu option for each of thepayment type such as “Telegraphic Transfer”, “Local Bank Transfer”, etc while the “Data” level control is torestrict / allow a user to access one or more accounts. It will be possible to configure a user, “User A” with accessto “Telegraphic Transfer” only and “Account 1” while another user, “User B” may have access to “TelegraphicTransfer” and “Local Bank Transfer” for “Account 1” and “Account 2”. These controls may be changed by the“Customer Administrator” or the “Bank Administrator”.

The various payment types offered on Straight2Bank are also dependent on where the debit account is held andhence not all payment types listed in the earlier section will be available across all markets.

4.2.TransactionCreation

1. Under the Cash Management > Transactions > Payments menu, choose the payment type required.This list will be based on the “Function” level control setup for the user.

2. Across the various payment types, some of the mandatory / key fields are as below;

Customer Reference This information will appear as part of the narrative in the outgoing paymentand will be useful for reconciliation of the payment for you and thebeneficiary.

Payment Center & DebitAccount

The debit account location and the debit account to be used for the payment.This will be based on the “Data” level control setup for the user.

Company Name The company that holds the debit account. If there are more than onecompany in a location, then this list will have more than one value, alsobased on which the account numbers will be listed.


Payment / Value Date The date when the payment is required to be processed by the bank. Thismay however not be the date when the beneficiary receives the funds as thebeneficiary receiving the funds depends on payment type, settlement type,public holidays, etc.

Payee / BeneficiaryInformation

The beneficiary to whom the payment must be sent. The beneficiary may becreated adhoc for a particular payment or may be chosen from a list ofexisting beneficiaries from the “Payee / Beneficiary Search” popup screenas shown below.

3. Opting to create a New Payee / Beneficiary screen will capture detailed information about theBeneficiary that may be used just for this payment or stored within Straight2Bank for reuse later. Referto the “Payee / Beneficiary Maintenance” section for details on this.

Use an existing or Create a New Payee


4. Upon providing the Debit Account details and Beneficiary details, the payment information such asCurrency, Amount, FX Details (as relevant based on the currency pair) will need to be provided.

5. An additional section “Exchange Details” will appear based on the currencies used for the payment andas described in the “FX (Foreign Exchange) Services for Payments” section in this guide, options forthe FX will appear and should be provided.

6. Additional information on “Charges”, “Payment Details” and “Payment Memo” can be provided as part ofthe payment.


7. Upon completing providing the payment information, optionally “Invoice” information and additionalinformation for regulatory reporting can be provided under “Instructions” Invoices can be added to anypayment type whereas Instructions can be provided only for selected payment types. Multiple invoicesmay be attached to a single payment.

8. At the end of the payment screen, you will have various options pertaining to the payment. The optionsavailable are;

Print Instruction Allows you to print the payment information as populated on-screen.

Save as Template Information input on-screen may be saved as a Template and identified bya unique template name. Doing so will allow you to use it from “QuickPayments” or even “Bulk Import”.

Save as Draft The payment information input will be saved as Draft (“Incomplete” status)and allows you to complete at a later point.

Complete Instruction This option will perform online validation of the payment information inputbased on various parameters such as Date, Beneficiary Bank Information,FX Details, etc in order to make the payment available for “Authorisation”or “Batching”

4.3.AmountPriorityCapabilityforCrossBorderPayments

This feature allows you the option to make Straigh2Bank Web cross border payments in by indicating the amounteither in “Payment Currency” or “Debit Currency”.

The default option is in “Payment Currency”. The debit amount is calculated based on the payment amount. Forpayments where the debit amount is fixed debit and based on that the payment currency equivalent is to be paidto the beneficiary, you will need to choose “Debit Currency” as the option.


Note: For Debit Amount Priority, the Payment Amount + Net Amount will be displayed as ZERO until a FXContract is chosen. Straight2Bank does not support System Rate for debit amount priority payments.


5. Payments Templates

5.1.Availability&ControlPayment templates creation follows the same user level controls as Payments creation. In the case of PaymentTemplates, the control is only on the “Data” level on the availability of the accounts as the option to create atemplate is within the payment creation screen.

5.2.CreatingPaymentTemplatesThis feature / option available for all payment types allows you to save the information input on-screen as a“Payment Template” and allow you to use it from “Quick Payments” or even “Bulk Import” without keying in all theinformation every time you want to make a payment. For example, a recurring payment to a supplier or a billingorganisation may be setup as a template and only amount and payment date is input every time the payment ismade in the future.

1. Under Main Information tab, check on to lock the respective fields from any changes beforesaving the payment template.

2. Click on Save As Template.

3. Enter the Template Name and indicate whether you would like to have this as a public or privatetemplate. Click on Save and close the window.

Note: If dual control for templates has been enabled at the group level, the Public Template will besubmitted for approval before it can be saved for use.


4. The saved template will now be available for “Quick Payments” or for “Bulk Import” using Template ID.

5.3.ManagingPaymentTemplates

If “Dual Control” is applicable after payment template creation (previous section), below are various steps underthe payment homepage to view list of payment templates details and approve the same.

Under the Payments homepage, user can view all template status from Manage Templates, Search PaymentTemplates and Template Statistics.


1. Click Manage Templates and the list of payment templates status will be launched

2. Perform Payment Templates search for status equal to Pending Approval and click Search. Thesearch results will be listed accordingly.

3. Click on any of the status counter in the Template Statistics to view the list.


6. Payee / Beneficiary MaintenancePayee / Beneficiaries (henceforth referred to as “Payee” in this section) are not mandatory to be setup andmaintained on Straight2Bank. It is possible for payments and payroll instructions to be made without setting upthe Payees on Straight2Bank. Information that will be required as part of every payment when a Payee is notsetup would include Payee Name, Payee Bank Details, Payee Country, Local Language Information (asrelevant), Intermediary Bank information, etc. This may prove cumbersome and challenging to provide all thePayee related information, every time a payment is created on Straight2Bank, more specifically for payees whowould normally be paid regularly (e.g.) suppliers.

The “Payee / Beneficiary Maintenance” capability on Straight2Bank will provide convenience in setting up Payeeone-time and using it for payments initiated via Web (by choosing from the pre-defined list or by just providing thePayee ID in case of Bulk payments.

This section provides information on how to setup Payees via Straight2Bank (manually) and related features, forthem to be used during the payment creation workflow (refer to related sections for this). Refer to the Bulk Importor the Universal Adaptor sections for creating Payee via Bulk upload.

6.1.CreatingPayee

The access to creating Payee’s on Straight2Bank is controlled at a user level. Normally all users of Straight2Bankwill have access to create Payees unless a specific request has been made to remove this access for a user.

The “Payee / Beneficiary Maintenance” option is available under Cash Management > Transactions > CashStatic Reference menu option. This screen has various options as highlighted below;

1. Search Options2. List View3. Maintenance Options (incl. Creation)

The “List View” will list the Payee’s setup on Straight2Bank which can be used during Payment creation orperform one of the maintenance options such as “Deletion” or “Edit”. Clicking on “Create New Payee /Beneficiary” will allow a new Payee to be setup on Straight2Bank. By default, all new Payee’s setup on

1

3

2


Straight2Bank will be readily available during the Payment Initiation process. However, as an optional control,newly created Payees will be available for authorisation by one or two users within the same Group based ontheir access capabilities before being available in the Payment creation workflow. Refer to the Straight2BankAuthorisation guide for more information pertaining to Payee Authorisation.

The “New Payee / Beneficiary” screen will capture information that is both Mandatory and Optional. Mandatoryfields are highlighted with an Asterisk. The key fields as part of Payee creation include;

Payee / Beneficiary ID This is a unique ID on Straight2Bank and can be used to search for Payee’s during paymentworkflow or payee maintenance. This ID can also used during Bulk payments.

Payment Center The country where the debit account is held. There could be more than one value in this listbased on the debit accounts configured. A Payee setup for country “A” cannot be used whenmaking payments out of country “B”.

Payee / Beneficiary Name Name of the Payee in English.

Account Number To capture Payee’s bank account number. This field is not mandatory if the Payee will be usedfor Cheque payments like Local Bank Cheque or Corporate Cheque. There is an optional IBANValidation option available to validate the structure of the beneficiary account number as per“International Bank Account Number” standards that is followed for payments made to severalcountries, mostly in the EU.

Email ID This field captures the Email ID of the Payee. This information will be used to generate a senda Payee Advice upon successful processing of the Payment by the Bank.

Bank Information Payee’s bank information such as Bank Name, Bank Address, Bank Code, Branch Code, etc.Depending upon the Payment type that is used, some of the fields will be mandatory.

6.2.ModificationofPayeeInformation

Payee / Beneficiaries created via Straight2Bank, manually or via Bulk upload will be available for modification.Only one Payee at a time can be modified. System will perform validation when trying to save the Payeeinformation. In-flight payments using the modified Payees will not be affected as the Payee information asavailable during payment creation will be used.


6.3.DeletionofPayee

Payee / Beneficiaries created via Straight2Bank, manually or via Bulk upload will be available for deletion. Amaximum of 10 payees will be listed on each screen. However, Payees across multiple screens can be selectedfor deletion. The delete action cannot be undone. Upon deletion, the Payees will not be available during thePayment creation workflow. In-flight payments using the deleted Payees will not be affected as the Payeeinformation as available during payment creation will be used.

6.4.ExportPayee

This feature can be used to export the payee information maintained on Straight2Bank in order to have a Backupor for any other purposes. Payees across all pages will be included in the exported file. The file type will be CSV(Comma Separated Values). This file can also be used to create Payees in Bulk using the Bulk Import orUniversal Adaptor capabilities after modifying one or many records.


7. Other Payment Creation Options

7.1.CreateTransactionsfromTemplate

A payment can be created from a payment template that has been setup. The access to the payment template isbased on the user entitlements, both function and data.

1. Choose “Use Templates” from the Cash Management > Transactions menu.

2. You will have the option to choose an existing payment template or search for an existing templatebased on the template name. Load a Template to proceed.

3. Fields that is not locked by the creator of the template can be altered. Additionally, “Invoices” and“Instructions” as relevant can be provided.

4. Finally, click on “Complete Instructions” to perform online validation of the payment and submit it forauthorisation or batching. Refer to the respective sections in this guide for information on Batching.


7.2.CopyInstructions

“Copy Instructions” allows you to reuse a past payment instruction to save your time in creating a paymentinstruction and reuse most of the information already provided.

1. Click on any of the status counter under Payment Statistics.

2. From the list screen, choose one or more payments and use the “Copy Selected Items” option.

3. A confirmation screen will be displayed upon creating a copy of the selected payments. The copiedpayments will be in “Incomplete” status and can be identified through the “Transaction Statistics” sectionor via “Search”.

4. Click on the Payment Reference which you wish to view the details and modify to submit it as a freshpayment.


5. Upon changing the relevant fields and information of the payment, clicking on “Complete Instruction”will perform validation online and make available the payment for authorisation or batching.

6. Refer to the respective sections in this guide for information on Batching or the “TransactionAuthorisation” guide for authorisation.


7.3.QuickPayments

Available under payment tasks, the “Quick Payments” feature allows you to create payments by using existingpayment templates.

1. The “Quick Payments” option is available under the Cash Management > Transactions > Payments >Home > Payment Tasks option.

2. Payment can be created only based on existing templates as most of the information pertaining to thepayments will be inherited from the template.

3. Payment Amount, Currency and Value Date are the fields that you will be able to modify. All otherinformation, including the payment type will be inherited from the template.

4. More than one payment can be created. Upon creation, these payments will be in “Complete” status forfurther action such as authorisation or batching.


8. Edit InstructionsThis feature allows you the edit a payment that has not be “Approved” as yet or has been “Sent to Bank” forfurther processing. This feature should be used to make changes to the payment instruction that has beencompleted “Manually” or using a “Payment Template” or even “via Bulk Import”.

8.1.Edit/CompleteInstructions1. Under Cash Management > Transactions > Payment Tasks option, choose the Edit / Complete

Instructions option. List of payments that can be edited will appear with pagination options. Choose therelevant payment to edit.

2. Make changes to the fields applicable and click Complete Transaction.


3. Online validation of the changes will be performed and the status of the transaction will change to“Complete” This transaction can be authorised “as-is” or batched and subsequently authorised.

8.2.EditBatchedInstructions

The Edit / Undo Batches function allows you to perform edit to an instruction in “Batched‟ status. Refer to the“Batching of Payment Instructions” section for information on editing a payment within a batch.

9. Creating Payments via Bulk ImportThe “Bulk Import” feature allows you to upload several payments generated out of an ERP or an AccountingSoftware onto Straight2Bank in bulk, thereby saving time in redoing these transactions on Straight2Bank andimprove efficiency. The upload file may be in a standard, bank defined format or a template created usingUniversal Adaptor to convert from any format to the bank format and process the instructions within it.

1. Choose “Bulk Import” from Cash Management > Transactions > Utilities.

2. You will see a screen similar to the below to capture information on the upload file.


3. Choose “File Type” as “Payments” or “Payee” based on the file that you are uploading. Select the list ofexisting templates.

4. Provide a relevant “Description” of the file (e.g.) “April Payroll”5. Choose the file and Import.6. An acknowledgement screen with “Import Reference” will be displayed and the processing will take

time based on the number of instructions uploaded through the file. Take note of the Import Referencefor later use.

7. Upon processing, the payments within the file will be available through the “Transaction Statistics”section and further action (e.g.) Authorise, Batch, Modify, etc can be performed.

8. Refer to the relevant section in this guide for any further information relating to Batching, Editing, etc ofthese transactions.


10. Batching of Payment InstructionsThe Batching feature on Straight2Bank provides convenience to clients during the Authorisation workflow ofPayments. Several payments can be selected to create one or few batches and enable easy authorisation ofpayment instructions before being submitted to the bank for further processing. Batching is however an optionalstep in the Transaction initiation workflow and Payments can be authorised and submitted as individualtransactions to the Bank for processing. This feature is available to Straight2Bank users with appropriateFunctional and Data Entitlements.

This section is intended to provide an overview of the batching feature on Straight2Bank and the usage of it.

10.1.TypesofBatchingPayment instructions, whether they are manually created or via Bulk Import (or even those uploaded viaStraight2Bank Access) will be available for Batching based on the user’s Functional and Data entitlements. Onlythose payment instructions that are in “Complete” status will be eligible for Batching as online validation ofpayments will have to be done in order to submit them to the Bank for further processing.

Broadly, there are four methods in which payment instructions on Straight2Bank can be batched;

1. Manual Batching,2. Auto Batching,3. Add to an Existing Batch, and4. Parameterised Batching

10.1.1ManualBatching

Manual Batching will allow the user to manually select payment instructions and create a payment batch. Thefollowing steps should be followed to create a payment batch manually.

1. Click on “Batch Instructions” option available under Payment Tasks.

2. The list of all payments that are in “Complete” status and based on the logged in user’s Dataentitlements will be listed.


3. All the payments on the page that are required to go together in a batch can be individually selected byclicking the “Select All” checkbox. Payment instructions across multiple pages can also be selected byusing the page navigation options.

4. Upon selecting multiple instructions, click on “Batch Selected Instructions”. This will create a batch orthrow a validation based on the rules for system rules for batching payments. The below rules will beapplied when a batch is manually created;

a. All the selected payment instructions should be of the same Matrix Number. If all the selectedpayments do not have the same Matrix Number, then the system will throw a validation toselect payments that belong to the same Matrix Number. The Matrix Number for every“Completed” payment will depend on “Debit Account Number” or “Payment Type” or “Payee /Beneficiary”. This is by default based on the Debit Account Number setup.

b. Whether the payments involve Foreign Exchange or not. If there is a mix of FX and Non FXpayments, separate Payment Batches will be created based an additional set of rules that willinclude (this behavior does not apply for all markets, but selected markets);

- FX Type (i.e.) System Rate / Contract Rate- Payment Center (i.e.) the location where the Debit Account is held- Currency Pair (i.e.) currency pairs will be grouped- Amount Priority (i.e.) whether it is based on Payment Amount or Debit Amount priority- Payment Debit Date,- Payment Value Date, and- Parameters defined by the Client during On-boarding (e.g.) Payment Type,

Beneficiary and others (refer to subsequent section for more details on this)c. Based upon the above parameters, one or more batches will be created. Each of the batch will

be assigned with a system generated Batch Reference.d. The newly created batches will be of the status “Batched” (see below) and further options

available, based on the user’s Functional entitlements will be displayed beneath the batch.

1 2 3


Note: For payments imported via Bulk Import, the search filters (“Import Reference”) can be used to filtertransactions within that file and to then batch them or take necessary action.

10.1.2AutoBatching

The “Auto Batch” feature on Straight2Bank is an alternative to the “Manual Batch” feature. This feature willautomatically create payment batches based on the preset batching rules within Straight2Bank without requiringthe user to manually create batches. The following steps should be followed to automatically create paymentbatches.




6. Normally, payment created via Bulk Import will move to “Complete” or “Incomplete” status based on thevalidation. There is an optional feature at a client Group level to enable “Auto-Batch” of these paymentinstructions based on the preset batching rules.

7. For payments created via Straight2Bank Access channel and enabled for re-authorisation viaStraight2Bank, a batch will be automatically created based on the preset batching rules.

10.1.3AddtoExistingBatch

The “Add to Existing Batch” feature on Straight2Bank allows is an alternative to the “Manual Batch” feature. Thisfeature will automatically create payment batches based on the preset batching rules within Straight2Bankwithout requiring the user to manually create batches. The following steps should be followed to automaticallycreate payment batches.



3. Choose one or more payment instructions and click on “Add to Existing Batch” (#3 in the abovescreenshot) option.

4. A popup with a drop-down of existing Payment Batches that are in “Complete” status will be available.This list will have only those batches that match the batching rules (Authorisation Matrix, ForeignExchange rules and Optional parameters setup for batching) of the selected payment and hence, it

1 2 3


could be possible that despite multiple batches available in “Complete” status, not all of them are listedhere.

5. The selected batch will then be updated to include the chosen payment instructions for further action.

10.1.4ParameterisedBatching

This is an optional feature available for clients who may want to define up to 3 parameters to be used for batchingof Payment instructions. The chosen parameters will be considered during Manual Batching, Auto Batching andalso when adding payment to an existing payment batch. The full list of parameters, out of which 3 parameterscan be opted to set the client preference is as below;

Branch Code Debit A/CCountry Code

Payee Address 1 inBO

Payee / BeneficiaryName in BO

Payment / ValueDate

Clearing Zone Codefor Cheques

Debit A/C No Payee bank localclearing code

Payment Currency Pick Up Location

Customer Memo Debit Bank ID Payee ID Payment Details 1 inBO

ProcessingMode

Customer Reference Drawee bankcode for IBC

Payee / BeneficiaryA/C No

Payment Details 2 inBO

Service Type

Debit A/C City Code On Behalf Of(OBO) Info

Payee / BeneficiaryBank Code

Payment Type Transaction ID


10.2.EditBatch

Payment batches that are in “Batched” status (i.e.) before being authorised will be available for editing or undoingby the same user who had created the batch or any other users belonging to the Group. This section providesinformation on editing a payment batch and remove one or more instructions or to undo an existing batch forvarious reasons. This option is dependent on the user’s Functional and Data entitlements.

The following steps will have to be followed to edit / undo an existing payment batch.

1. Click on the “Edit / Undo Batches” option available under Payment Tasks.

2. The following screen will list all the Payment Batches that are in “Complete” status along with othercolumns and available for the user to edit.

3. Upon choosing one of the listed batches and clicking on “Edit Batch”, the user will be presented with the“Edit Batch” screen allowing one or more payment instructions to be removed from the batch. One ormore instructions may be selected and click on “Remove Instructions(s) from Batch” to update the batchaccordingly.


4. The removed payments will be available in “Completed” status while the batch will be in “Batched”status.

10.3.PrintBatch

The “Print Batch” feature available on Straight2Bank helps in printing the details of the batch as seen on-screen.This feature will be available from any batch view / listing screen for batches that are in various statuses (e.g.)Batched, Partially Signed, Sent to Bank, etc. This section will provide information on the usage of this feature onStraight2Bank.

1. The “Print Batch” option will be available under “More Options” in various batch listing screens such as“Authorise Batches”, “Search Batches”, etc.


2. One or more batches may be selected to use the “Print Batch” feature. All the selected batches will beavailable in the Print View screen to enable printing.

10.4.PrintBatchInstructions

Similar to the “Print Batch” feature, the “Print Batch Instructions” feature available on Straight2Bank helps inprinting the transaction details of each of the payment instructions within a batch. This feature will be availablefrom any batch view / listing screen for batches that are in various statuses (e.g.) Batched, Partially Signed, Sentto Bank, etc. This section will provide information on the usage of this feature on Straight2Bank.

1. The “Print Batch Instructions” option will be available under “More Options” in various batch listingscreens such as “Authorise Batches”, “Search Batches”, etc.

2. One or more batches may be selected to use the “Print Batch Instructions” feature. Payments within allthe selected batches will be available in the print view screen to enable printing.


3. The contents of the “Print View” screen will be based on the Data entitlements of the user in listing thetransaction details.

10.5.UndoBatch

Payment batches that are in “Batched” status (i.e.) before being authorised will be available for undoing by thesame user who had created the batch or any other users belonging to the Group. This section providesinformation on Undoing a payment batch. This option is dependent on the user’s Functional and Dataentitlements.

The below steps will have to be followed to undo an existing payment batch.

1. Click on the “Edit / Undo Batches” option available under Payment Tasks.

2. The following screen will list all the Payment Batches that are in “Complete” status along with othercolumns and available for the user to edit.


3. The user must select one of the listed batches and click on “Undo Batch”. Upon clicking “Undo Batch”,the payment instructions within the batch will move to “Completed” status and a confirmation will bedisplayed (see below). The selected batch will not exist anymore for the user to modify / approve.


11. Useful Tools

11.1.SearchPayments

The “Search Payments” feature allows you to search for payments that have been created on Straight2Bank,irrespective of the status. This feature allows you to search individual payments as well as payment batchesbased on a number of fields such as “Reference Number”, “Beneficiary”, “Date”, etc.

The results of the search will be available in a list-view screen and clicking on each of them will allow performingactions based on the status of the payment. “Search Payments” is available under “Cash Management >Transactions > Payments > Home”.


11.2.StaticReferenceData

Straight2Bank provides access to a lot of reference information such as Bank Codes, Branch Codes, Holidays,Indicative FX Rates, Audit Report, etc. All of these useful capabilities are available under “Cash Management >Transactions > Cash Static Reference” menu. The options available under this menu are based on your accessprofile.


12. FX (Foreign Exchange) Services for PaymentsStraight2Bank supports cross currency for various payment types such as Telegraphic Transfer, Book Transfer,Payroll, Local Bank Transfer as well as for Value added Payment services depending on the country of Debit andthe Payment Type. There are different types of FX services offered for making cross currency payments onStraight2Bank. This section will provide you with a better understanding of the various FX services offered onStraight2Bank and make the right use of them.

12.1.OverviewoftheFXServices

FX Service Description & Usage

Request for Quote (RFQ) duringSend to Bank

· Overview: The feature allows you to Book an Online FX rate for a Singlepayment instruction or a Batch containing multiple payment instructionsjust before releasing the payments to the Bank for processing. This willallow you to ensure the actual amount of debit or payment even beforethe payment is processed by the bank.

· Availability: This feature is available for payments initiated out ofaccounts held in Hong Kong, Singapore, India, UAE, Bahrain, Oman,Qatar, Botswana, Kenya, Uganda, Zambia, United Kingdom and UnitedStates of America

· Control: This feature is available to all clients having accounts in thesupported countries. Users with access to do a “Send to Bank” ofpayments will be able to perform an Online Request for Quote (RFQ)and automatically attach to the payment instructions(s).

· Tenor: Only payments of value date Cash (T+0), TOM (T+1) and SPOT(T+2) are supported for this FX Service. Most of the currencies supportall 3 tenors, but not all.

· Currencies: More than 100+ (up to 132 in few markets) paymentcurrencies support this service.

Payment Linked - Request forQuote (RFQ)

· Overview: The feature allows you to Book an Online FX rate for a Singlepayment instruction during the payment creation workflow itself. Thisallows you to lock an FX rate even before completing the paymentinstruction and sending it to the Bank for processing.

· Availability: At present, this feature is available for payments initiatedout of accounts held in Hong Kong and Singapore.

· Control: This is not available by default to all clients and requires a clientprofile level setup and user level setup to enable this service in thesupported countries.

· Tenor: Only payments of value date Cash (T+0), TOM (T+1) and SPOT(T+2) are supported for this FX Service. Most of the currencies supportall 3 tenors, but not all.

· Currencies: More than 100+ (up to 132 in few markets) paymentcurrencies support this service.

Standalone Request for Quote(SARFQ)

· Overview: The Standalone Request for Quote capability will allow you toBook an online FX deal that can be used for multiple paymentinstructions similar to an FX deal booked by the dealing desk.

· Availability: Currently, this feature is available for payments initiated outof accounts held in Hong Kong and Singapore only.

· Control: Not available to all clients by default. Setup to be done at Clientprofile level and User profile level in order to Book and Utilize the FXdeal.

· Tenor: Only payments of value date Cash (T+0), TOM (T+1) and SPOT(T+2) are supported for this FX Service. However, not all currenciessupport all of these 3 tenors.

· Currencies: Locally traded currencies, around 20+ are supported for this


FX service.

System Indicative Rate / LetBank Assign FX

· Overview: The feature allows you to let the Bank assign the FX rate forthe payment when the Payment is submitted to the bank and processed.There are some currencies which do not support Online FX and this maybe the only option available.

· Availability: System Indicative Rates are available across 50+ countries.· Control: All users with payment initiation capability (for the respective

payment type) will be able to choose this option.· Tenor: Allows any forward value dated payments.· Currencies: More than 100+ (up to 132 in few markets) payment

currencies support this service for Telegraphic Transfers. For otherpayment types, locally traded currencies, usually 20+ are supported. Thelist of payment currencies is also dependent on the payment type andsome payment types may not support cross currency payments viaStraight2Bank.

Contract Rate · Overview: The “Contract Rate” option on Straight2Bank allows you touse or drawn down from FX Contracts booked through Straight2BankeXchange or by the FX Dealers. Multiple payments may be bookedagainst a single FX Contract or multiple FX contracts may be used for asingle payment. There are reports available on Straight2Bank to provideinformation on utilisation and other details.

· Availability: Currently, this feature is available for payments initiated outof accounts held in Hong Kong and Singapore only.

· Control: Not available to all clients by default. The feature requires setupat a client level and a user level.

· Tenor: Pre Spot (Cash, TOM & SPOT) and Forwards are allowed.· Currencies: Only the locally traded currencies, depending on the

location of the Debit account (around 20+) are supported for this FXservice.

12.2.RequestforQuote(RFQ)duringSendtoBank

As described in the previous section, RFQ is an Online “Request for Quote” capability that allows you to book anOnline, Real-time FX rate for an individual payment or a batch of payments. This feature will be available to userswho have the “Send to Bank” capability and supported is 13 markets globally and may be optionally turned off atuser level.

All existing payment types except the below support this feature;

1. Corporate Cheque2. Instant Bank Fund Transfer3. Bank to Bank Transfer4. Request for Transfer, and5. Tax Payments

While nearly 130+ currencies are supported by the RFQ capability, restricted currencies such as MYR and CNY(to name a few) are not available for RFQ during Send to Bank.

12.2.1TelegraphicTransfer

The Request for Quote capability for Telegraphic Transfer payments applies for nearly 130+ payment currencies.The key parameters based on which this capability will be available are “Payment Center”, “Payment Date” and“Payment Currency”. You will be able to choose the “Request for Quote at Send to Bank” option and submit the


payment and after final authorisation, when performing “Send to Bank”, you will be able to book a real-time FXrate for this transaction.


12.2.2OtherPaymentTypes

All other payment types other than “Telegraphic Transfer” and the RFQ non-supported payment types, the“Exchange Details” section will have all or some of the below FX capabilities depending on the Payment Type;

1. FX Contract2. Let Bank Assign FX / System Rate, and3. Request for Quote at Send to Bank

Below is a “Local Bank Cheque” screen used for illustration purpose to highlight the FX capabilities available forthe supported payment types.

By indicating “Yes” for “Do youwant to assign FX rate now?” andindicating “No” for “Do you havean FX Contract?” will allow you toperform “Request for Quote(RFQ)” for the supported crosscurrencies pair when performingthe Send to Bank function.

Payment Amountis in USD

Paying out of aHKD account


12.2.3BookingRFQDealduringSendtoBank

For payments that you have completed with the “Request for Quote during Send to Bank” and subsequentlybatched (or) authorised as individual payment, you will be able to Book an Online FX before submitting it to thebank for processing. This allows you to lock down the FX rate for the payments even prior to the bank processingit. Restricted currencies are however not supported for the Online RFQ and the bank will apply an FX rate whenthe payment is processed.

1. The list of payments and batches that have been fully authorised and pending to be sent to bank areavailable in the “Send to Bank” screen.

2. Those payments and batches that are eligible for online “Request for Quote” are highlighted with a link.

3. Clicking on the link will allow you to request for an FX quote online.

4. The FX quote will be valid for 20 seconds by when you may accept or reject the rate.


5. Instead of booking an online FX rate, you may instead select various transactions or an individualtransaction and send it to bank. The bank will later apply the FX rate during processing.

Note: The “Request for Quote” feature during individual payment and batch payment authorisation is alsoavailable via Straight2Bank Mobile.

12.2.4CheckRFQStatus

When the user performs “Request for Quote” at Send To Bank and if there was no response from the system,user will be prompted to check the status of the deal via the Check RFQ Status as illustrated below.

Note: Straight2Bank user must be given the RFQ function access right to perform RFQ if not, the “Check RFQStatus” will not be available to the user.

1. Select Check RFQ Status from the Payment Tasks.2. Select from the drop down list of Batch References where the RFQ was not successful. Click on “Check

RFQ Status & Send to Bank”.

3. If the FX rate was successfully booked, the batches will be sent to bank immediately and theconfirmation screen below will be displayed.

4. If the Online FX was not booked, then the user will have the below options;

a. To request for another quote and either accept or reject, thereafter, orb. Skip Online FX and let the bank assign FX when the payment is processed (i.e.) Bank

assigned FX Rate


12.3.StandaloneandPaymentLinkedRFQFeatures

12.3.1BookingaStandaloneRFQDeal

“Request for Quote” (RFQ) is available as a Standalone feature in Hong Kong and Singapore even prior tocreation of payments. The RFQ deal can then be used for multiple payments, similar to an FX contract.

This feature will be available based on the user profile and not all users will have this. You should contact theBank to get access to this capability.

The below steps explain how this feature can be utilized;

1. Access the Straight2Bank payments homepage as depicted below:

2. The ‘Request For Quote’ link can be seen under the ‘Payment Tasks’ menu bar:


3. This will lead to the Online FX booking screen as shown below;

This screen contains 3 sections:

Section Description / UsageDeal Initiation Panel You will need to provide the following information in order to book an FX deal

· Debit Account Location: The country from which the underlyingpayment will be initiated using the FX deal. At present this issupported only in Hong Kong and Singapore

· Company Name: This will contain the Customer ID that has accessto the accounts in the Debit account location selected.

· Debit / Payment Currency: Debit currency dropdown will contain allthe currencies in which the client has an account with the bank.Payment currency will list all the valid payment currencies applicablein the debit account location.

· Deal Currency: This will display the debit and payment currencychosen by the user. The user can choose the currency based onwhether the debit amount or the payment amount should remainfixed. E.g. For the currency pair SGD-USD and amount of 100,choosing SGD would mean your account will be debited SGD100and the equivalent USD amount will be paid to the beneficiary.Choosing USD would mean your beneficiary will be paid USD100and the equivalent SGD will be debited from your account.

· Amount: The amount for which the FX should be booked. Thecurrency will be the ‘Deal Currency’ chosen in the previous step.

Note: The date of the deal will be set to the current date at this stage.

Search Panel Previously booked FX deals can be searched based on the values displayedon the screen

Information Panel This panel lists all the outstanding RFQ deals that were booked earlier. Thiswill not include deals that are either completely utilized or past the maturitydate. This list will also not include deals booked by the Dealer / Dealing Desk.

1. “Proceed” to book a deal or “Reset” to clear the information input.


2. In the next screen, the user entered information will be displayed for confirmation. Along with this, theTenor and the Disclaimer will be displayed. You will need to provide the Tenor for the FX deal andmandatorily accept the disclaimer in order to book the deal.

3. Similar to RFQ during Send to Bank, this capability also has a 20 seconds validity for you to eitheraccept or reject the rate. The rate will expire if it is not accepted within 20 seconds and a new requesthas to be made.

4. Upon accepting the FX rate and a successful booking, the Information panel will display the summary ofthe FX deal booked.


12.3.2UtilizingStandaloneRFQdealinapayment

A “Standalone RFQ Deal” booked can be used against one or multiple payments. All payment types that support“Request for Quote” capability support utilisation of a pre-booked RFQ deal as well. However, Standalone RFQfeature is currently available only in Hong Kong and Singapore and hence utilisation is also restricted to thesemarkets.

1. The “Request for Quote” option must be chosen during the payment creation process. This will open upa popup that will have another set of options for you. The options in this popup are however based onyour profile and you may or may not see a similar screen.

2. Choosing the “Utilize pre-booked FX” will list out all the matching, outstanding RFQ deals. The list willbe based on the below criteria;

a. Currency Pairb. Value Date of the Payment should match the Tenor of the RFQ deal, andc. Outstanding amount of the RFQ deal must be greater than the payment amount


3. Choose one of the available deals and attach it to the payment by clicking on “Utilize”.4. The utilized amount will be marked as utilized in the FX record.

Note: The on-screen fields / steps to select “Request for Quote” may slightly vary between the various paymenttypes. However, the process is the same for all payment types.

12.3.3PaymentLinkedRFQ

Payment Linked RFQ” is a feature that allows you to book an Online FX rate and attach it to a payment evenprior to submitting the payment for authorisation. This allows you to know and finalize the FX rate beforesubmitting the payment for authorisation and sending it to the bank for processing. This feature is available onlyin Hong Kong and Singapore, controlled at a user level.

This feature is available to all RFQ supported payment types and also does not support restricted currenciessuch as MYR, CNY, etc.

1. The “Request for Quote” option must be chosen during the payment creation process. This will beavailable based on the criteria for RFQ payments.

2. You will be presented with a popup having further options. These options are however based on yourprofile and you may or may not see a similar screen as below.

3. Choosing “Book FX Now” will allow you to book an Online FX deal for a particular payment andsubsequently submit for authorisation and processing.

4. The FX rate booking screen will appear similar to the RFQ process during Send to Bank.


5. The Online FX rate will be valid for 20 seconds for you to either accept or reject the rate. You mayaccept it and attach to this payment or alternatively reject it and complete the payment using other FXoption.

6. After accepting the quote, the user will be taken back to the payment initiation workflow FX details willbe updated based on the FX quote that was just booked.

Note: The on-screen fields / steps to select “Request for Quote” may slightly vary between the various paymenttypes. However, the process is the same for all payment types.


12.3.4AlertMessagesandEmailNotificationsforRFQ

Once you have booked FX deals via either Standalone RFQ or Payment Linked RFQ and attached to atransaction, Straight2Bank will automatically monitor the payments to ensure the deals are utilized in its entiretyand within the cut-off time.

Alerts when editing a Payment

After attaching the FX to a transaction, if the user tries to edit any of the details that would adversely impact theunderlying FX, the system would display a prompt, as displayed below;

Email Notifications

It is important that you release the RFQ Payments for processing before the cut-off time. To facilitate this,Straight2Bank will send out email notifications to the user that created the payment reminding them to release thepayment before the cut-off time. This email will be sent an hour before the cut-off time, allowing the user enoughtime to take action on the payment. If the user fails to release the payment before the cut-off time, the FX will bedetached from the payment and the payment will be saved under “Incomplete” status. A sample of the email thatyou will receive is as below:


The email will contain an attachment (password protected) with the necessary payment details and will be sent tothe mail address provided during Straight2Bank on-boarding.


13. MT103 Advice For Telegraphic Transfer (TT) PaymentsFor all Telegraphic Transfer (TT’s) payments initiated out of Straight2Bank and successfully processed, a copy ofthe SWIFT MT103 in PDF format will be available for downloaded from the payment detail screen onStraight2Bank. This PDF copy will serve as a confirmation of the instruction processed by the Bank and sent tothe Beneficiary.

This feature will be available automatically to all Straight2Bank users with appropriate Functional and DataEntitlements to this function.

13.1.SettingupemailnotificationforMT103Advice

Email notification service is available to notify successful processing of the Telegraphic Transfer instruction andto view / download the MT103 confirmation. By default, the email notification service is “Turned Off” and the usercan “Subscribe” to this service via the Option available under Payment Tasks.

13.2.Receivingemailnotifications

Upon subscribing and setting up the email notification service as described above, the user will start to receiveemail alert notifications upon successful processing of the Telegraphic Transfer instructions sent throughStraight2Bank to subsequently view / download them. These notifications are sent based on the Functional andData entitlements of the user on Straight2Bank.

A sample of the email notification the user will receive is as below:


Every email notification will contain a compressed attachment and will;- Include information of the underlying Batch Reference and Payment Reference for easy

retrieval via Straight2Bank.- Not include any confidential information pertaining to the Payment, and- Not require a password to open the attachment.

13.3.View/DownloadtheMT103AdviceonStraight2Bank

Whether or not, the email notification service has been setup, all users with the relevant Functional and Dataentitlements will be able to logon to Straight2Bank and download the MT103 Advice for successfully processedTelegraphic Transfer instructions.

The below steps may be followed to search the payment instruction and view / download the MT103 advice (or)the list of “Processed” payments can be accessed via the “Payment Statistics” menu available on theStraight2Bank Homepage for the payment instruction and view / download the MT103 advice.

1. Click on Search Payments available under the Payment Tasks.

2. On the Search screen, Search for Instructions, provide the Payment Reference as your SearchValue. Enter the Payment Reference number as received in the email. Alternatively, other searchparameters or more than one parameter may be defined to search for the payment.

3. In the Search list screen, click on the Payment Reference Number to view the transaction details.

4. A URL, “Click here to view / download a copy of MT103 message of this payment” will be displayed onthe screen, similar to the below screenshot. This link will be available only for “Telegraphic Transfer”instructions that are in “Processed” status.


14. Easy Integration using Universal AdaptorPayments on Straight2Bank may be created manually through the screens or created in Bulk through a fileupload. If your organisation uses an ERP (Enterprise Resource Planning) or an Accounting Software or anyproprietary software to manage Remittances and Payroll, the Bulk Import capability allows you to uploadpayments generated from the ERP / Accounting Software into Straight2Bank resulting in increased efficiency atlow cost.

However, not all ERP or Accounting Software generate an industry standard output file that can be uploaded intoStraight2Bank without making any changes. The Universal Adaptor capability overcomes this challenge byallowing you to define a onetime mapping through a simple graphical user interface and use the template forsubsequent uploads without making any changes to ERP / Accounting Software or even the spreadsheets thatyou may use.

14.1.Settingitupforthefirsttime

The Universal Adaptor capability is profile based feature available under Cash Management > Transactions >Utilities > Manage File Format Mapping. You will need to contact your Relationship Manager or the Bank tosubscribe to this service if you do not have access.

Setting up of a template is a simple, two step process;

· Step 1: File level definition, and· Step 2: Record level definition

Step 1: File Level Definition

In this step (screenshot below), you will need to provide the characteristics of the file format and how the data isorganized within the file that will be uploaded into Straight2Bank on a regular basis. Mandatory fields arehighlighted with an Asterisk.


The purpose and usage of these fields are as described below;

Field Name DescriptionProduct Choose “Payments” to define a Payments related (Transactions or

Beneficiaries) file structure.

Sub-Product Further categorisation of the transaction type. For Payments products, thevalue available are:

· Payee: To create mapping template for payee / beneficiaryrecords.

· Payments: To create mapping template for payments containing


Replace invalidSWIFT characters

When activated (check box ticked), the following invalid SWIFT charactersin the input file will be replaced with a space: * ~ □ \ | ̀ ! @ # $ % _ { } [ ] ; " < > &.By default, the option is deactivated.

Step 2: Record Level Definition

This step will allow you to setup the record level definition for the Payments / Payee file. A sample file that will beuploaded regularly will be required to upload and setup the definition. Depending on the number of Header,Transactions and Trailer records provided, the rest of the screen will allow you to setup the definition accordingly.

By default the sections will appear collapsed and clicking on the “Down Arrow” will expand these sections withthe values as available in the first line of each section within the file for necessary mapping. The list of mandatoryfields for Payments and Payee creation are available by clicking on the “View mandatory fields” link.

The list of fields will automatically appear upon clicking the “Field Name” textbox. The Data Type willautomatically appear and any changes to the source value to match the FieldName, DataType & Length can bedone using the mapping / definition. Unnecessary records may be deleted using the “Delete” option. Themapping will have to be done for all the relevant fields, based on the file type (i.e.) Payments / Payee and the file


structure. There are a number of “Mapping” options available and description and usage of each of the field isillustrated Online. Upon saving, the system will perform online validation to ensure the mandatory information isavailable and the mapping is in order. Similar mapping can be done for Invoices as well and will be under the“Other Records Definition”.

14.2.MaintenanceofTemplates

Various options, upon setting up a Template and their usage is as below;

Option DescriptionEdit You may choose any existing template and edit it. Not all fields at the File

definition level will be available for modification, especially the “Product”,“Sub Product”, “Template ID” and “File Type”. If any of these fields need tobe edited, a new template will have to be defined.

Delete Existing templates are available to be chosen and deleted if you may notrequire the template anymore.

Copy The Copy feature allows you to copy an existing template with all the filelevel and record level definition and thereafter make changes to the newcopy of the template.

Export The “Export” feature will allow you to export an existing Template in asystem format and have it as a backup in order to restore the Template if itis accidentally deleted or modified.

Import This feature will allow you to import a copy of a Template that has beenbacked up in the past or a Template that the Bank has sent across in orderto be used to import payments.

Print as PDF Allows the Template to be exported into a PDF file, well formatted for thepurpose of record-keeping or reference. This will include file level, field leveland mapping information.

14.3.UsingTemplatesforBulkImport

1. The newly setup templates or modified templates will be available under the Cash Management >Transactions > Utilities > Bulk Import option.

2. Choosing Payments as the Product, the list of templates that you may have setup, or setup by the Bankwill be available for selection and file upload.

3. Upon upload, the payments within the file will be available for subsequent actions like Batching /Completion or Sending to Bank for processing as described in other relevant sections.


15. Stop Payments

15.1.StopPaymentofInstruction

A request to stop payments that have been submitted online can be initiated via Straight2Bank. The request toinitiate a “Stop Payment” is based on the status of the underlying payment. If the payment status has changed toProcessed, the payment instruction cannot be stopped. However if the payment status is in one of the belowstatuses, a Stop Payment instruction can be initiated out of Straight2Bank.

- Received- Under Processing- Holiday- Received after Cut-off- Future Dated

The “Stop Payment of Instruction” option is available based on your access profile under “Cash Management >Transactions > Payments > Payment Tasks. Only those payments in one of the statuses mentioned above will beavailable here.

One of the listed payments must be selected to be stopped. Subsequent to this, the stop instruction will have tobe authorised and sent to bank, similar to payments creation. The underlying payment will be stopped on a besteffort basis, provided the Stop Instruction is sent before the payment has been processed.

The status of the stop instruction can be checked through the “Stop / Cancel Instructions Statistics” available inthe Payment Landing page.


15.1.Manual199Inquiry

This function allows you to create a free form SWIFT message (MT199) in order to stop an underlying paymentor enquire on the same. Upon authorisation of this instruction, the message will be sent to the bank for furtheraction. The MT199 inquiry can be initiated only on payments that are in “Sent to Bank”, “Received” and “UnderProcessing” statuses.

Straight2Bank - Stop Payment / Manual 199 Inquiry can only be used be used for payments initiated out ofStraight2Bank only and CANNOT be used for payments initiated out of SWIFT channel. Stop Payment / Manual199 can be initiated from the “Cash Management > Transactions > Payments > Manual 199 Inquiry” menu.

E & I Homepage: Click on E&I and click on Stop Payment.


15.2.AmendPayment/Related195

This function allows you to create an MT195 Inquiry relating to a Payment. This feature allows you to amend apayment instruction that has been sent out of Straight2Bank. The MT195 inquiry can be initiated only onpayments that are in “Sent to Bank”, “Received” and “Under Processing” statuses and those payments that havebeen initiated out of Straight2Bank, online.

Amend Payment / Related 195 can be initiated from the “Cash Management > Transactions > Payments >Manual 195 Inquiry” menu.

E & I Homepage: Click on E&I and click on Amend Payment.


16. Appendix

16.1.UnderstandingPaymentStatuses

PaymentStatus

Payments “Submitted”to the Bank yet?

Status Description / Meaning

Incomplete No Payment has not been submitted and is still in “Draft”mode. This status will also apply to payments thathave failed validation during “Bulk Import”

Awaiting FX No Applies to cross-currency payments where FX hasnot been assigned during payment creation, instead“Assign FX Later” was chosen. Payments with thisstatus will require FX type to be assigned before theycan be submitted for authorisation.

Complete No Payment has been created and submitted for furtheractions such as Authorisation or Batching.

Batched No Payments have been batched are are pending forauthorisation. Alternatively, the batch can be edited.

Partially Signed No Individual payment / Batched payment have beenauthorised by one or more authorisers. However theyhave not been fully authorised as yet.

Rejected byApprover

No Individual payments have been rejected by one of theapprovers. The reason for rejection will be availablein the detailed view.

Batch Rejectedby Approver

No Payment batches have been rejected by one of theapprovers. The reason for rejection will be availablein the detailed view.

Unauthorised No Payments have been un-authorised by theauthoriser.

Fully Signed No All authorisers have successfully authorised thePayment / Batch and is pending to be Sent to theBank.

Sent to bank Yes Payments have been Sent to Bank for furtherprocessing

Received Yes Payments have been received by the Bank for furtherprocessing upon Authorisation.

Received AfterCut off Time

Yes Payments that have been “Sent to Bank” have beenreceived after cut-off time and will be processed onthe next working date.

Holiday Yes Payments have been received on a Bank Holidayand will be automatically processed on the nextworking date.

Future Date Yes Payments that have been sent to the bank are futuredated. These payments will be processed on thevalue date of the payment.


UnderProcessing

Yes Payments sent to the bank have been successfullyreceived and are being processed.

Processed Yes Payments sent to the bank has been successfullyprocessed and the has been sent out to theBeneficiary

Rejected Yes Payments have been rejected by StandardChartered. This could be due to various reasons, asavailable in the detailed view.

Debit Successful Yes The debit for the payment that has been sent to thebank has been made. The credit leg will besubsequently triggered.

Debit Rejected Yes The debit leg for a payment has been rejected. Thiscould be due to various reasons such as “InsufficientFunds”, etc and the detailed view will have moreinformation on the rejection reason.

Credit Rejected Yes The payment to the beneficiary has been rejected bythe beneficiary bank. This could be due to reasonslike “Invalid Account”, etc. Reason for rejection will beavailable in the detailed view.

Credit Returned Yes The payment to the beneficiary has been returned byStandard Chartered Bank. This could be due toinvalid beneficiary information to process the creditleg of the payment.

CreditSuccessful

Yes The credit to the beneficiary’s account has beensuccessful.

Stopped Yes Payments that have been submitted to the bank forprocessing have been “Stopped” successfully andhave not been processed further.

CHEQ READYAND DEBIT INPROGRESS

Yes Applicable for “Local Bank Cheque” and“International Bank Cheque”, the Cheque has beenprepared by the Bank and Debit to the account is inprogress. The cheque will be subsequently availablefor Pickup or delivered to the beneficiary based onthe option chosen during initiation.

ChequeCancelled

Yes A corporate cheque issued to a beneficiary has beencancelled and will be void when presented.

ChequeReversed

Yes A Local Bank Cheque or an International BankCheque has been reversed upon request. Theamount initially debited has been reversed andfunded back to the debit account.

Cheque Cleared Yes Cheque issued to the beneficiary has been presentedby the beneficiary and successfully cleared.

ChequeUnclaimed

Yes Applicable for Cheques only, the Beneficiary has notpicked up the Cheque and available for further actionsuch as Cancel Cheque, etc.

Stale Yes Applicable for Cheques only, this indicates thenumber of cheques that are stale (i.e.) not validanymore when presented.

Stale Reversal Yes A Stale cheque (i.e.) not presented within the validity


Failure period of the instrument (the number of days is basedon the country) has not been successfully reversed.

Stale ReversalSuccessful

Yes A Stale cheque (i.e.) not presented within the validityperiod of the instrument (the number of days is basedon the country) has been successfully reversed andthe debit account has been funded.

Disclaimer

This communication is issued by SC Group. While all reasonable care has been taken in preparing this communication, no responsibilityor liability is accepted for any errors of fact, omission or for any opinion expressed herein. You are advised to exercise your ownindependent judgment (with the advice of your professional advisers as necessary) with respect to the risks and consequences of anymatter contained herein. SC Group expressly disclaims any liability and responsibility for any losses arising from any uses to which thiscommunication is put and for any errors or omissions in this communication. This communication contains information that is proprietaryto SC Group and should not be circulated to third parties without SC Group’s prior written approval. “SC Group” means StandardChartered Bank and each of its holding companies, subsidiaries, related corporations, affiliates, representative and branch offices in anyjurisdiction.

No part of this document may be reproduced in any form, electronically stored or transmitted or otherwise disseminated without theexpress prior written approval of SC Group. Copyright © 2013 SC Group. All rights reserved. All copyrights subsisting and arising out ofthis document belongs to SC Group and may not be copied, distributed, amended, modified, adapted or translated in any way withoutthe prior written consent of SC Group

straight2bank payments initiation user guide · pdf filestraight2bank: payments initiation...

Documents