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Success Story

UK Ministry of Defence: transforming logistics

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Delivering major business process transformation across military logistics inventory with IT-enabled change.

Comprehensive business change delivers the first tri-service inventory management system transforming UK MOD military logistics support services. Challenge summary The UK Ministry of Defence (MOD) identified a need for a radical re-think on how it managed inventory supporting deployed forces across its three services.

Key points è Business change is central to the Management of

the Joint Deployed Inventory (MJDI) programme

è Change enabled by one of the largest application technology programmes the UK MOD has ever undertaken

è Delivering visibility of the entire deployed global military inventory for all three services

è By 2014 MJDI will manage inventory levels and demand for more than 18,000 users

The challenge Like all modern defence organisations, the UK MOD faces the tough challenge of how to support and enhance in-theatre force deployment with the right capability, at the right time, in the face of increasingly tight budgets.

Each of the MOD’s three armed services traditionally operated its own stock management and supply system. However, this was both costly and inefficient, with deployed forces often lacking confidence in the availability of vital inventory as and when needed.

The MOD recognised that new business models and a smarter use of existing and emerging technologies would be vital in bringing about a much needed transformation of its defence logistics operations.

Our solution As an IT-enabled business services provider, Steria has a strong record in UK defence logistics. We installed the UK RAF’s inventory system USAS in 1984 and continue to provide the armed forces with critical end-to-end support and operational services.

Our solution for the current logistics need represents a fundamental change to the way in which the UK MOD ensures the immediate availability of battle-winning supplies to support rapidly changing situations.

It incorporates both business change and a vast application development programme. Together they are providing access to a massive virtual inventory and the global proficiency to exploit it. By 2014, 18,000 professional logisticians will be using MJDI to manage global inventory for the UK’s three services: Royal Navy, Army and Royal Air Force.

The solution tackles the logistical problems of agile modern warfare. It delivers a single system and consistent tri-service processes for managing it. Its development has drawn on a blend of specialised business expertise and the know-how of ex-military employees who are integral to the Steria team.

How we worked together From the outset Steria understood that the introduction of a tri-services logistics solution would only be successful with a clear agreement on the need for radical business change. As such, Steria worked closely with the MOD, firstly on gaining support for this transformation and then to establish a baseline of current practices and processes.

The Steria team, comprising IT and logistics specialists as well as ex military personnel, engaged with MOD staff at operator level to understand how things really worked. They held numerous workshop sessions and demonstrated where they used MOD feedback in the solution design. This collaboration continued from design and build to implementation and training.

From a technical perspective, Steria has delivered one of UK MOD’s largest application technology programmes. This tri-service technology provides a foundation for the MOD to exploit logistics data for associated programmes as it strives for better efficiency and effectiveness across its business.

Even the best technology, however, is only as good as its end user. For true success the new capability would need to be fully exploited. To this end, Steria has supported the transformation at a number of levels:

è Building a training programme that enables users to fully exploit the new way of working

è Supporting a ‘model office’ test and training facility

è Migrating data from the existing single service systems to one, unified global system

è Enabling users in the live environment to migrate to the new processes and supporting application without interruption to operations

è Providing ongoing change and support services.

Results and benefits For the first time, UK MOD has true end-to-end management and visibility of its deployed inventory.

As the application design authority for the MJDI, Steria is helping to deliver a number of key benefits:

è Military personnel on the frontline have assurance that the equipment and technology they need is where it should be and fully functioning

è Significant savings are accruing as a result of optimised inventory holdings and demand patterns supporting the need to drive out waste

è Training in best practice business process ensures users fully utilise this advanced system rather than replicating previous behaviours.

The success of this continuing partnership between Steria and UK MOD demonstrates the huge potential for the military to work with external partners in the delivery of an optimum, fully equipped fighting force.

Three Cherry Trees Lane, Hemel Hempstead, Hertfordshire, HP2 7AH Tel: +44 (0)845 601 8877 information@steria.co.uk st031ukv3

Contact

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About Steria Founded in 1969, Steria works across 16 countries, has offices in Europe, India, North Africa, and SE Asia and 2011 revenues of €1.75billion, 21%* of Steria’s capital is owned by its employees. Headquartered in Paris, Steria is listed on the Euronext Paris market. *Including the Employee Shares Trust in the UK

“I am delighted that MJDI delivery has been achieved ahead of schedule. Steria’s contribution to developing the application has been crucial to its success and I could not be more delighted.” Commander Phil Waterhouse, RN, MOD MJDI Project Manager