PROFI LE

I love working in the customer service industry and have done so for many years. I have discovered the passion

that is needed to drive people to provide great customer service, as well as the patience that comes with dealing

with the day to day stresses of running a business. I am looking to further continue my passion for providing a

great customer service and continue to motivate other with the drive that I have.

SKILLS

Great experience in the restaurant industry. TABC certified for six years. Currently certified in 2015. Serv. Safe

certified since 2012. Familiar with Aloha Operating System, Menu Link, and CTUIT. Greatest personal strength is

working well under pressure and providing motivation to anyone in need.

EXPERI ENCE

M ANAGER, EARL OF SANDWICH; SUGAR LAND, T X — M AY 2006-JULY 2007

Maintained correct weekly produce inventory. Held responsible for oversight of daily transactions and night

deposits. Ensured that daily operations were upheld, food safety was in place at all times. Provided great quality

of customer service. Ensured that all team members were supplied with the proper equipment and uniforms.

CUST OM ER SERVICER M ANAGER, INCREDIBLE PIZ Z A COM PANY; SUGAR LAND,

T X —

JULY 2007- JUNE 2009

Responsible for overseeing five cash drawers ran during the peak of business. Calculated daily and weekly labor

percentages. Also responsible for large night deposits. Maintained the proper amount of staff according to sales

and business for scheduled birthday parties. Established that proper party procedures were being taken and

guests were satisfied with their party. Created schedules for fifteen employees on a weekly basis. Enforced

proper cleaning procedures and ensured food safety at all times. Placed orders for party supplies and confirmed

all invoices were correct. Mainly responsible for the satisfaction of all guests throughout the entire establishment.

Handled all guests’ complaints and concerns for every department. Reviewed and revised all schedules for each

department. Held all other department managers responsible for the actions of their employees and made sure

that the standards of the company were being upheld during daily routines.

214 Ave. G Sugar Land, TX 77498 713-898-4923 smoreno89@gmail.com

STE P H AN I E MO R E N O

ASSIST ANT M ANAGER, SM ASH BURGER; HOUST ON, T X — JUNE 2009-AUGUST 2013

Held accountable for writing weekly schedules for back and front of house employees. Made certain that produce

orders were made bi-weekly. Upon arrival of produce, made sure that all items were accounted for. In charge of

maintaining labor percentages throughout the day. Also in charge of forecasting the sales and labor for upcoming

weeks. Conducted weekly safe audits and gathered all cash sales for the daily deposit. Interacted with guests to

obtain feedback on produce quality and the level of service given.

CORPORAT E T RAINER, SM ASH BURGER; DENVER, COLORADO —

JUNE 2009-AUGUST 2011

Traveled across and out of the country opening new stores for the company. Trained fifteen to twenty front of

house employees. Ensured that all hired team member knew the standards of Smash Burger and what the

company ’s qualifications were. Made sure that each new team member completed new hire paperwork and all

training materials were available for their use. Guaranteed that all health code regulations were in place per each

state and that all alcohol laws were being abided.

GENERAL M ANAGER, SM ASH BURGER; HOUST ON, T X —

AUGUST 2013- JANUARY 2014

Mostly responsible for the general oversee of my store. Continued to place produce orders and ensure the quality

of the produce and proteins. Mainly responsible for the rebuild of staff and reaching out to the community to help

build sales. Trained new team members that were on the path to become assistant managers and general

managers.

ASSIST ANT M ANAGER/BAR M ANAGER, BUFFALO WILD WINGS; SUGAR LAND, T X

—

JANUARY 2014-PRESENT

Placed large produce and protein orders bi-weekly. Also placed liquor and beer orders weekly. Took weekly

inventory numbers regarding liquor, beer, paper goods, and all food items. Responsible for the cashier, greeter,

and food runner schedule. As well as bar and cocktail schedule. Set up interviews for hiring. Assured 7 day

training was completed before new team member served guests. Kept an undated list of TABC certifications for

all employees. Able to maintain and control a high paced busy kitchen. Assists servers and hosts on the floor

during peak dining periods. Managed 15 or more employees at one time per shift. Accountable for ensuring

standards and legal obligations are being followed. Organized fundraisers for local High Schools and

Organizations.

EDUCAT I ON

I.H. KEM PER HIGH SCHOOL, SUGAR LAND, T X — DIPLOM A, 2007

WHART ON COUNT Y JUNIOR COLLEGE, SUGAR LAND, T X 2009

HOUST ON COM M UNIT Y COLLEGE, ST AFFORD, T X 2011

REFERE NCES

ROD BOYER

319-541-2789

FRANCHISE CONSULT ANT

SM ASH BURGER

ST EPHANIE GARCIA

832-217-4727

ASSIST ANT BRANCH M ANAGER

WOOD FOREST NAT IONAL BANK

BRENNON ELCHOS

281-773-9003

SUGAR LAND POLICE DEPART M ENT