stations made easy david sindall head of disability & inclusion david.sindall@atoc
DESCRIPTION
Stations Made Easy David Sindall Head of Disability & Inclusion [email protected]. Overview. Stations Made Easy Explained. How it works. Lessons learned. What next. Stations Made Easy Explained. - PowerPoint PPT PresentationTRANSCRIPT
Overview
Stations Made Easy Explained
How it works
Lessons learned
What next
Stations Made Easy Explained
• An interactive tool for older and disabled passengers that enables people to evaluate station accessibility.
• Covers all 2500+ stations on the GB rail network• Housed within the National Rail Enquiries
website (GB’s main rail journey planning website).
• Developed in partnership between ATOC/National Rail Enquires and MITIE Compliance (Direct Enquiries).
Stations Made Easy Explained
Stations Made Easy Explained
• 3 levels of information• Station Overview• Plan a route• Accessibility Summary
Station Overview
Plan a route
Menu Choices Step by step route generated
Accessibility Summary
What we have learnt
• Over 500K unique visits to the pages each year.• Reasonable results but still passengers have
difficulty locating the information.• For information to be effective it has to be
available in a number of different locations.• Mainstreaming is one answer but we also need
dedicated sites for older and disabled passengers.
Disability on Board
What next?
• A Stations Made Easy Ap.• Considering open station pages up for
passenger comments (like with trip advisor).• Stations Made Easy has been shown to work in
other languages and in other countries.• Subject to budget could be further developed as
a planning assistance tool.
