statement of work - texaspublishingext.dir.texas.gov/portal/internal/contracts-and-services... ·...

DIR CONTRACT #DIR-TSO-3774 APPENDIX D

SAMPLE STATEMENT OF WORK

This document was developed specifically for the client named on this page. The concepts and methodologies contained herein are proprietary to Catapult. Duplication, reproduction or disclosure of information in this document without the express, written permission of Catapult is prohibited.

Project Name

Statement of Work

For Client Name

April 24, 2017

DocuSign Envelope ID: B501ADBB-6E6E-468E-BBCC-DB5E85637E9B

Statement of Work

Client Name

April 24, 2017 Client Confidential p. 2 of 17

Contents

Contents .......................................................................................................... 2

1. Engagement Overview ............................................................................. 3

1.1 Success Criteria................................................................................. 3

1.2 Solution Concept .............................................................................. 3

1.3 High-Level Roadmap / Approach ....................................................... 3

2. Scope of Work ......................................................................................... 4

2.1 Catapult Scope ................................................................................. 4

2.2 Client Participation ........................................................................... 4

2.3 Out of Scope ..................................................................................... 4

2.4 Deliverables ..................................................................................... 5

2.5 Estimating Assumptions ................................................................... 5

3. Delivery Approach ................................................................................... 7

3.1 Activity Plan ..................................................................................... 7

3.2 Staffing ............................................................................................ 8

3.3 Quality Management ..................................................................... 12

3.4 Status Reporting ............................................................................. 12

3.5 Project Closeout Report .................................................................. 13

3.6 Approving Deliverables ................................................................... 13

3.7 Change Management ..................................................................... 13

4. Professional Service Fees ....................................................................... 15

5. Terms and Conditions ............................................................................ 16

6. Acceptance ............................................................................................ 17


Statement of Work

Client Name


1. Engagement Overview

This section provides a high-level summary of background of the challenges and opportunity that this SOW intends to solve, as well as a short solution proposal for what this SOW intends to accomplish.

1.1 Success Criteria

Identify key end-state conditions that signify successful completion.

This engagement will be successful when:

1. [ … ]

2. [ … ]

3. [ … ]

4. [ … ]

5. [ … ]

1.2 Solution Concept

This section is a high-level description of the solution we intend to deliver.

When appropriate it can include high-level diagrams and descriptions and any special design considerations or other pertinent information captured during client discussions.

1.3 High-Level Roadmap / Approach

Provide context for how the proposed solution fits into the overall relevant client objectives. Use images/diagrams to further explain as appropriate.


Statement of Work

Client Name


2. Scope of Work

2.1 Catapult Scope

The Catapult team is responsible for the following work items to complete this engagement:

1.

a. [ … ]

2.

a. [ … ]

3.

a. [ … ]

4.

a. [ … ]

5.

a. [ … ]

2.2 Client Participation

The Client team will participate in this engagement as follows.

1. Coordinate with Client resources and staff schedules.

2. [ … ]

3. [ … ]

4. [ … ]

5. Review and approve engagement deliverables.

2.3 Out of Scope

Deliverables and activities that are not identified in this document are, by definition, out of scope

unless accompanied by an approved Project Change Request.

Some tasks required to successfully complete this project are considered out of scope or to have

limited involvement by Catapult personnel. The following items should be considered with

respect to the overall Client objective, but are not planned for this engagement.

1. [ … ]

2. [ … ]

3. [ … ]

4. [ … ]

5. [ … ]

6. Physical Server Installation – Catapult personnel are not responsible for the physical server installation including: rack-mounting and installing peripherals such as cards and memory.


Statement of Work

Client Name


7. Server Operating System Installation – Catapult personnel are not responsible for operating system installation and configuration tasks. However, they are responsible for making configuration recommendations and auditing installation to ensure compliance.

8. System Troubleshooting – Catapult personnel are only responsible for system troubleshooting directly related to installation and configuration of XXXX and client components. Other system troubleshooting is considered outside of the scope of this engagement.

2.4 Deliverables

This engagement will produce the following deliverables:

# Deliverable Description

1

2

3

4

5

2.5 Estimating Assumptions

The overall scope and related work estimates for this engagement were developed based on the

following assumptions. Material changes to these assumptions may impact the estimated effort,

schedule and fees associated with completing the work.

• The scope, approach, and deliverables for this initiative are based on our current

understanding of the work required to complete the objective. Catapult will notify Client

immediately of any change in Catapult’s understanding. In no event will Client be

responsible for any additional cost unless and until it agrees via written amendment or

change order signed by Client.

• Information provided in Client documents and statements used to develop this Statement

of Work are assumed to be an accurate representation of the respective subject matter.

• Client will provide Catapult Consultants with necessary permissions and credentials for

accessing the client systems.

• In accordance with the project schedule, the assigned Catapult resources will be engaged

on a full-time basis and work will be completed on consecutive business / working days for

the duration of this engagement.

• Client key stakeholders will be readily accessible for key decision making throughout the

course of the initiative.

• The Catapult team may perform portions of the work either on site or off site, depending

on the nature of each task.


Statement of Work

Client Name


• Hardware and software costs that may be required to complete this engagement are not

included in this Statement of Work. This is a services contract and does not authorize

purchase of or payment for hardware or software.

• The Catapult team has thoroughly reviewed the project and has made a good faith

statement of costs. However, some work items will be more accurately defined during the

engagement. Should we encounter a deviation from the total estimated schedule or effort,

a change order will be presented for approval prior to commencement of the associated

work.

• Client understands the success of this project is dependent upon the participation of Client

staff, third party vendors and equipment availability based on the procurement of

hardware to facilitate project needs. Participation levels will be determined and

communicated during the engagement.

• The Catapult team assumes that the Client will have the proper facilities, space, and

equipment to support the efforts of the project team. This will include all necessary

hardware required for the installation and testing of each technology being designed.

• The Catapult team will assist the Client in determining hardware and software

requirements to fulfill the objectives of the project. Client will be responsible for

purchasing all required equipment and software.

• Client will review interim and final deliverables and report acceptance or discrepancy to the

Catapult team within 3 days of submission of deliverables.

• Client will assume responsibility for management of all non-Catapult Systems managed

vendors.

• Client will provide details of all relevant policies and standards which may have a bearing

on the design, testing or implementation of any new technology.


Statement of Work

Client Name


3. Delivery Approach

3.1 Activity Plan

The table below summarizes the work activities and effort estimates planned for the completion

of this engagement. Based on our current work estimates and staffing approach, we expect a total

duration of approximately # weeks or months.

Phase Activity or Role Work Effort

(Hrs/Days)

Schedule (Week)

Envisioning & Planning

Developing

Stabilizing & Deploying

Total


Statement of Work

Client Name


3.2 Staffing

Key Catapult roles are described below.

Role Responsibilities

MS Engagement

Managing (MEM) • Coordinate development and delivery of proposals and project

deliverables in response to customer tasking requirements

• Work with customer and project team to develop and gain consensus on scope

• Direct the activities of Principal Technicians, Senior Technicians,

Microsoft Technicians Associate Technicians, and Sub-

Contractors

• Makes project scheduling decisions

• Participate in project staffing decisions

• Participate in strategic planning sessions with Technical Project Manager and customer staff

• Provide key personal link to Senior Executive Microsoft staff including feedback of customer issues

• Provide quality assurance review of engagement processes and deliverables

MS Architectural

Technician (MAT)

• Work with customer and project team to develop and gain consensus on scope

• Contribute to review of customer tasks and development of strategic approaches

• Direct the activities of Principal Technicians, Senior Technicians,

Microsoft Technicians ,Associate Technicians , and Sub-

Contractors

• Lead role in delivering technical presentations to customer

• Participate in delivering technical presentations to customer staff

• Participate in design review of information systems



• Perform Rapid Economic Justification (REJ) and Total Cost of Ownership (TCO) Analysis

• Provide key personal link to Microsoft technology groups

• Provide quality assurance review of engagement process and deliverables

MS Principal Technician

(MPT) • Contribute to review of customer tasks and development of

strategic approaches

• Direct the activities of other Senior Technicians, Microsoft

Technicians, Associate Technicians


• Meet/interview customer to capture specific requirements in

concise format


• Participate in design of information systems


Statement of Work

Client Name






• Provide quality assurance review of engagement process and

deliverables

MS Senior Technician

(MST)

• Analyze technical requirements and develop effective technical solutions

• Direct the activities of other Senior Technicians, Microsoft

Technicians and Associate Technician Lead role in conceiving

architectural designs

• Lead role in current environment assessment


• Manage specific tasks including directing the efforts of selected

staff


concise format


• Perform in the role of Enterprise or Partner Strategy Technician



• Provide leadership and guidance to support the implementation of

large systems including methodology, design approaches, and

architectural and engineering considerations

• Provide quality assurance review of engagement processes and

deliverables

• Serve as Technical Project Manager

• Work with customer staff to implement customer technology (e.g.,

testing, documentation, meeting user expectations)

MS Technician (MT) • Analyze technical requirements and develop effective technical

solutions

• Assist in conceiving architectural designs

• Assist in delivering technical presentations to customer staff

• Assist in the implementation of large systems including

methodology, design approaches, and architectural and

engineering considerations.

• Design and write code as required for selected customer systems

• Develop documentation on selected customer systems and

objectives


concise format

• Perform in the role of Enterprise or Partner Strategy Technician



Statement of Work

Client Name


• Serve as Technical Project Lead

• Work with customer staff to implement customer technology (e.g.,

testing, documentation, meeting user expectations)

• Work with customer staff to support technical strategy and control

objectives

MS Associate Technician

(MATC)




objectives

• Directly involved in the hands-on implementation of customer

systems

• Provide Technical Writing and Documentation support

• Work with customer staff personnel to support technical strategy

and control objectives

Technician V (T5) • Participate in strategic planning sessions with Technical Project

Manager and customer staff


• Serve as Technical Project Manager

• Analyze technical requirements and develop effective technical

solutions

• Lead role in conceiving architectural designs


Technician IV (T4) • Analyze technical requirements and develop effective technical

solutions

• Assist in conceiving architectural designs


• Assist in the implementation of large systems including

methodology, design approaches, and architectural and

engineering considerations.



systems

• Lead role in conceiving architectural designs



concise format


• Work with selected staff to support technical strategy and control

objectives

Technician III (T3)




objectives


systems


Statement of Work

Client Name



concise format

• Work with selected staff personnel to support technical strategy


Technician II (T2)




objectives


systems

• Work with selected staff personnel to support technical strategy


Technician I (T1)



systems


• Work with selected staff to support technical strategy and control

objectives

Technician (T) • Design and write code as required for selected customer systems


systems


Associate Technician (AT) • Develop documentation on selected customer systems and

objectives


MS Project Manager

(MPjM)

• The Project Manager is responsible for overseeing the delivery of

a product/service/solution and associated resources within the

constraint of schedule, features/functionality, and budget during

one or more key lifecycle segments: opportunity, delivery or

operations.

• Manages key deliverables and associated activities

• Strong business development skills in needs requirements and

business case for projects, strong cross-group collaboration with

legal, sales, product development, partners and support, support

the Services Executive and Engagement Manager in closing

services sales,

• Responsible for planning, executing, and controlling:

• Scope of project work, work objectives, and deliverables,

development of duration estimates and schedule, development of

cost estimates, performance management of scope, schedule,

resources and cost, project infrastructure to support

communications and information needs, use and reuse of

Intellectual Capital, support practice management in

benchmarking and lessons learned to identify best practice and

process improvements, continuous management of risk and


Statement of Work

Client Name


quality to meet/exceed conditions of satisfaction, thought leader

in project management in one or more key lifecycle segments:

opportunity, delivery or operations, strong people management

skills to direct virtual teams

3.3 Quality Management

This section to be removed if the engagement is not large enough for a separate quality plan.

The Catapult team will produce a Quality Plan that addresses the following:

• Deliverable acceptance criteria and review cycles.

• Schedule for status meetings and status report distribution.

• Process and responsibilities for issue resolution and escalation.

• Other required quality management steps in each phase of the engagement.

• Methods for addressing key Client expectations with respect to the overall engagement

objectives.

Throughout the engagement, the Catapult team will monitor quality related activities and ensure

compliance with the quality plan.

3.4 Status Reporting

The Catapult team will prepare a weekly status report that captures relevant details related to

work progress and any issues that require management attention. The status report will also

include budget and schedule tracking information. The Catapult team will conduct a weekly status

meeting with the Client team to review the status report and address any issues or activities that

require attention.

Below are sample sections from a Catapult project status report:


Statement of Work

Client Name


3.5 Project Closeout Report

Upon completion of the engagement, Catapult will provide a project closeout report. This

document will indicate final project status including evidence of meeting acceptance criteria,

outstanding issues, final budget and schedule outcomes and lessons learned.

3.6 Approving Deliverables

The Catapult and Client teams will jointly execute a deliverable review process as defined in the

diagram below.

The effort estimates in this Statement of Work account for one iteration of the approval process

shown here. If during the engagement Client requires more iterations of this process, the Catapult

Delivery Manager will evaluate the related impact on budget and schedule and execute the

change management process as appropriate.

3.7 Change Management

Catapult will notify Client immediately if there is any material change in scope, schedule, or

budget. Conversely, Client will notify Catapult immediately of any changes in scope or

timeline. Any change to the scope will be managed using Catapult Project Change Management

process. Under this process, either Catapult or Client may initiate a change request when some

change or event has occurred that may impact the scope, schedule, or budget of the

project. Once submitted, Catapult will respond with formal documentation that includes

description of the change, effort to implement the change, and cost of the change. The effort and

cost estimate will only be performed if Client has agreed in writing to any billable charges for this

analysis. The change management process will provide Catapult and Client an understanding of

the change and how it will impact the project in relation to duration and cost before the change is

actually implemented.

Either Catapult or Client may initiate a Change Request when some change or event has occurred

that may impact the scope of the engagement. Catapult will prepare formal documentation that

includes description of the change with estimated implementation effort and impact to schedule


Statement of Work

Client Name


and budget. Client can choose to approve or deny the change request. Catapult will not proceed

with work related to the change request until Client has issued formal approval.

Some examples of events that can cause a Change Request include the following:

• Change in Technical Scope – Client decides to include new functionality or capabilities not identified in the initial scope and related work estimates.

• Change in Scope of Work – Client requests Catapult perform work activities or produce deliverables not originally assigned to the Catapult team.

• Change in Approach – Material changes in the work approach due to circumstances outside the control of the engagement team (some examples include: Client team members not available as planned, delays in Client tasks or responsibilities, equipment not available as planned.).

• Change in Schedule – Material changes in the schedule due to circumstances outside the control of the engagement team


Statement of Work

Client Name


4. Professional Service Fees Catapult will provide the services defined in this SOW on a time and materials basis at the

following hours and hourly rates as specified in the Microsoft Master Services Agreement number

DIR-TSO-3774. Catapult estimates the work described in this SOW to require between XX and XX

hours as specified below.

Item Description Quantity Range

Unit Price Pricing Range

Low Est High Est Low Cost High Cost

Time and Materials

Consulting Services by

Role

TOTAL

This SOW offer shall expire 60 days from the SOW date listed above unless executed.

We will schedule the physical and personnel resources as soon as we have received acceptance of

this arrangement and the following prerequisites have been met:

• Hardware is in place

• Systems are configured

• Access has been granted

• Software has been purchased

By mutual agreement between CLIENT and Catapult, if this engagement requires travel by any

Catapult employee, Catapult will submit the expenses (and applicable receipts) on an invoice

payable by CLIENT. Travel expense reimbursement will be provided in accordance with DIR

Microsoft Master Services Agreement Contract and as detailed below:

1. Travel expense reimbursement may include personal vehicle mileage or commercial coach

transportation, hotel accommodations, parking and meals.

2. All reimbursement rates shall not exceed the maximum rates established for state

employees under the current State Travel Management Program

(http://www.window.state.tx.us/procurement/prog/stmp/).

3. Travel time may not be included as part of the amounts payable by the CLIENT for any

services rendered.

4. Anticipated travel expenses must be pre-approved in writing by the CLIENT.


http://www.window.state.tx.us/procurement/prog/stmp/

Statement of Work

Client Name


5. Terms and Conditions This SOW is subject to the terms and conditions of current Texas Department of IT Resources

(DIR) Microsoft Master Services Agreement (Agreement) between Catapult and the State of Texas

in effect at the time of signature for this SOW.

DIR Vendor ID: 174-268-2821-000

DIR Contract #: DIR-TSO-3774

• We will submit invoices according to the terms defined in the current Microsoft Master

Services Agreement

• Upon schedule acceptance, cost associated with delays due to Client which result in

Catapult resources not being utilized in a full time capacity, may be invoiced as if

resources were utilized in a full time capacity, unless some other mutual agreement is

reached between Catapult and Client

• Capitalized terms not defined in this SOW shall have the meaning ascribed to them in the

Microsoft Master Services Agreement

• The term of this SOW is effective beginning upon execution and continues through

completion of the engagement.


Statement of Work

Client Name


6. Acceptance

CATAPULT SYSTEMS, LLC. CLIENT NAME

SIGNATURE SIGNATURE

PRINTED NAME

PRINTED NAME

TITLE

TITLE

DATE

DATE

Please acknowledge acceptance of this with signature above.

Fax, email or deliver this signed document to:

[AE Name]

FAX:

EMAIL: [AE Email]@CatapultSystems.com

Address


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