state 9-1-1 advisory board total reviewed total reroute psap to chp psap to psap chp to psap chp to...

State 9-1-1 Advisory Board

March 7, 2018 9:00 a.m.

Members of the Board • Chair – Patrick J. Mallon, Governor’s Office of Emergency Services (CalOES) • Chief Scott Howland, California Highway Patrol (CHP) • Charles Berdan, Association of Public-Safety Communication Officials (APCO) • Charles Cullen, California National Emergency Number Association (CALNENA) • Paul Troxel, California National Emergency Number Association (CALNENA) • James W. Mele, California State Sheriffs’ Association (CSSA) • Kory Honea, California State Sheriffs’ Association (CSSA) • Michael Miller, California Fire Chiefs Association (CFCA) • Chris Herren, California Fire Chiefs Association (CFCA) • Chief John Peters, California Police Chiefs Association (CPCA) • Chief Craig Carter, California Police Chiefs Association (CPCA)

Establishment of quorum

Item 1: Call to Order & Member Roll Call

California State 9-1-1 Advisory Board Slide 3

Item 2: Approval of Meeting Minutes


Meeting Minutes

December 21, 2017 • Meeting held in Mather, California

Item 3: Closed Session


Government Code Section 11126(e): The State 9-1-1 Advisory Board may meet to consider possible and pending litigation, personnel matters and 9-1-1 outage information in a session closed to the public pursuant to attorney-client privilege and statutory exception to the Bagley-Keene Open Meeting Act.

Item 4: Emergency Alerts and Warning Systems

Sheriff Brian Martin, Lake County will provide information regarding California’s Emergency Alert and warning systems.

Item 5: Legislative Update


Mr. Reggie Salvador, Chief, Cal OES Legislative ＆ External Affairs will provide information regarding legislation that may impact California’s 9-1-1 system.

Item 5-1: Legislative Update


1) SETNA Trailer Bill Language

• A fixed surcharge on both voice and data subscriptions for any device that can access the 9-1-1 system.

• The fixed surcharge to be a per monthly charge to be set annually.

• Proposed surcharge to be no less than 5 cents and no greater than 50 cents.

• The intent is to access a surcharge to all communication methods that can be used to receive emergency services using 9-1-1 to include voice and data connections.

• This will enable the State to simultaneously pay for the legacy 9-1-1 system & Next-Gen 9-1-1 build-out

• Funding model can be adjusted without the need to introduce new legislation and the funding model has the potential to remain viable for the next several decades.

Item 5-2: Legislative Update


FEDERAL LEGISLATION HR 582 Kari’s Law Act of 2017 (Signed by President 2/16/18)

• Amends the Communications Act; requires multiline telephone systems to have a configuration that permits users to directly initiate a call to 9-1-1 without dialing any additional digit, code, prefix, or post fix.

Item 6: NextGen 9-1-1 Regional Working Groups


Mr. Budge Currier, CA 9-1-1 Branch Manager will provide information regarding the need for NextGen 9-1-1 Regional Working groups.

Item 7: California 9-1-1 Emergency Comm. Branch Report


Mr. Budge Currier, will present updates regarding active projects within Cal OES’ 9-1-1 Emergency Communications Branch


TOPICS

1. California 9-1-1 Call Statistics

2. 9-1-1 Call Answer Time

3. Wireless Technical Routing Analysis Project

4. Wireless Deployment Status

5. Fiscal and Operational Review Status

6. Contract Status

7. Next Gen 9-1-1 Update

8. Status of SETNA

Item 7-1: California 9-1-1 Emergency Comm. Branch Report


Item 7-2: California 9-1-1 Call Statistics

2017 Total 9-1-1 Calls: 28,129,927

80% Wireless

15% Wireline

4% Voice over IP

1% Other to include Telematics

~ 18,200 Text

2016 Total 9-1-1 Calls: 28,507,534

80% Wireless

16% Wireline

3% Voice over IP

1% Other to include Telematics

~ 5000 Text


• Letter sent to PSAPs if below 85% of calls answered in 15 seconds • Responses received by all 24 PSAPs that were sent a letter • Goal of letter is to start collaborative process and provide assistance needed to meet standard • Reported contributing factors are shown below

Item 7-3: Call Answer Time

Contributing Factors Number (%) of Responses

Equipment Related 5 (21%)

Lack of Staffing Vacancy Rate: Not Reported No Vacancies Less than 10% Between 10 and 20% Greater than 20%

22 (92%)

5 3 5 6 5

Increased Workload 11 (46%)

Other 4 (17%)


Call Answer Time Improvement The following illustrates current data from December 2017 and January 2018

• 16 PSAPs showed improvement in both December and January • 5 PSAPs showed improvement in one of the two months

• 2 PSAPs met the standard in January

• 2 PSAPs met the standard both months

• 2 PSAPs have equipment related issues affecting data collection

Item 7-4: Call Answer Time (continue)


Call Answer Time Success Story Sacramento PD Before • Sacramento PD call transfer time from CHP averaged 57 seconds • 82% of 9-1-1 calls were answered in 15 seconds or less Action • July 2017 Cal OES notified PSAP and City Officials of non-compliance • October 2017 Sacramento PD accepts wireless 9-1-1 calls directly • City Council approved ten new 911 call taker dispatcher positions • City Council approved PEPRA waiver to return retirees for call taking • Chief Hahn authorized overtime and officers to assist • Chief Hahn authorized assignment of light duty officers to 911 center • Accelerated training of new hires with emphasis on call taking Results January 2018 Sacramento PD exceeds Call Answer Time Standard

Item 7-5: Call Answer Time (continue)


WTRAP status for the 4th Quarter of calendar year 2017

County Total Reviewed

Total Reroute PSAP to CHP PSAP to PSAP CHP to PSAP CHP to CHP Routing % Change

Alpine 51 4 0 0 4 0 7.84% Butte 1,291 66 26 10 29 1 5.11% Colusa 218 3 3 0 0 0 1.38% Del Norte 229 22 0 0 22 0 9.61% El Dorado 1,856 55 8 0 18 29 2.96% Glenn 271 1 0 0 1 0 0.37% Humboldt 1,451 160 20 11 129 0 11.03% Mendocino 890 26 19 0 7 0 2.92% Nevada 860 149 43 104 2 0 17.33% Placer 4,680 411 175 138 98 0 8.78% Sacramento 10,808 3,144 141 89 2,898 16 29.09% Shasta 1,148 95 19 6 70 0 8.28% Siskiyou 616 35 10 0 25 0 5.68% Sutter 631 40 13 14 13 0 6.34% Tehama 521 11 8 0 3 0 2.11% Trinity 82 3 0 0 3 0 3.66% Yolo 1,981 159 46 12 91 10 8.03% Yuba 552 31 4 0 15 12 5.62% Total 28,136 4,415 535 384 3,428 68 15.69%

Item 7-6: Wireless Technical Routing Analysis Project (WTRAP)


WTRAP status for calendar year 2017

Item 7-7: Wireless Technical Routing Analysis Project (WTRAP)

Quarter Total Reviewed

Total Reroute PSAP to CHP PSAP to PSAP CHP to PSAP CHP to CHP Routing % Change

Q1 90,762 10,117 1,680 1,003 7,149 275 11.15% Q2 142,306 15,591 2,417 2,415 10,372 385 10.96% Q3 69,378 5,088 941 597 3,399 152 7.33% Q4 28,136 4,415 535 384 3,428 68 15.69%

Grand Total 330,582 35,211 5,573 4,399 24,348 880 11.28%

Next step is to work with Wireless carriers to complete the reroutes


All agencies in California are taking wireless 9-1-1 calls.

Item 7-8: Wireless Deployment Status

Item 7-9: Fiscal and Operational Review Status


FISCAL AND OPERATIONAL REVIEW STATUS (FORS)

1. What is a Fiscal and Operational Review (FOR)?

• Part of the CA 9-1-1 Branch’s statutory requirement to monitor all 9-1-1 emergency telephone systems • PSAP Advisor will help each PSAP with funding, CPE replacement, training allotment, operational and

technical standards, and more. • PSAP Advisor is a resource and an advocate for PSAP • Goal is to visit each PSAP at least once every 3-5 years • Contact Alicia if you need us to come sooner!

2. Approximately 30 FORs are being scheduled and completed during each quarter of the year.

Quarter FORs Completed

May 1 – June 30 8

July 1 – September 30 25

October 1 – December 31 38

Q1 2018 17 (as of 2/26/18)


CONTRACTS

1. Foreign Language Contract

• Contract awarded to Voiance. Foreign language interpretation service to be available to PSAPs by March 15

2. NG 9-1-1 IFB

• NG 9-1-1 ESInet for Northeastern California pending Tariff / CPCN

• ESInet for Pasadena RING – On Schedule for active 9-1-1 calls in April 2018

3. Text-to-911 IFB

• Contract cancelled due to requirement that all 9-1-1 services must be tariffed

• Contract extension scheduled to be in place by March 2018

4. NG 9-1-1 Transition

• Tariff development underway to support Next Gen 9-1-1 services

Item 7-10: Contract Status

Next Gen 9-1-1 in California

Slide 23

Item 7-11: Next Gen 9-1-1 Update

9-1-1

FirstNet Broadband

Services

Emergency Responders

Land Mobile Radio

Wireless 9-1-1

Landline 9-1-1

Text to 9-1-1

Voice over IP 9-1-1

VoIP Service Provider

Public Safety Answering Point

CPE

HELP

Next Generation

9-1-1

Radio

CAD

CPE – Customer Premise Equipment used to answer 9-1-1 calls CAD – Computer Aided Dispatch used to dispatch emergency responders LMR – Land Mobile Radio used for mission critical voice communications

Alerts and Warnings

Local Authority

Broadcast Message

Slide 24

Item 7-12: Next Gen 9-1-1 Update (continue)

Next Gen 9-1-1 Core Services Regional Map

Southern Region 7,195,801 Calls/Year

89 PSAPS

Northern Region 7,196,063 Calls / Year 163 PSAPS

Central Region 5,225,059 Calls/Year

110 PSAPS Map Depicts: -58 Counties -24 CHP Communications Centers (■) -4 Defined ESInet Regions plus Prime All four identified regions shall have the capability to interconnect to all other regions.

Los Angeles Region 8,677,850 Calls/Year 79 PSAPS

Slide 25

Prime Next Gen

9-1-1 Core

Services


Prime ESInet

Carrier Grade IP Switches

Regional Aggregation



SIP SIP Responsibility of ESInet vendor

Will be a Tariff Service

Aggregation Tariff SIP = Session Initiation Protocol

CPE Contract

Slide 26

Orig

inat

ing

Serv

ice

Prov

ider

s


Regional ESInet x 4

CAPSNET Microwave Backhaul

• Existing 9-1-1 system is procured through Tariff

• Nov 2017 CPUC guidance: • 9-1-1 network services & NG9-1-1 delivery must be

tariffed in California • All 9-1-1 services must have a Tariff

• Four major areas that Cal OES has defined • Transitional Services – Legacy to Next Gen 9-1-1 • Next Generation 9-1-1 Core Services • NG 9-1-1 Trunk Services • 9-1-1 Call Aggregation Services

• Working through additional details

Procurement Plan

Slide 27


Deployment Timeline

• Prime ESInet – Sept 2018 – Sept 2020 • Northern ESInet – Oct 2018 – Oct 2020 • LA County – Nov 2018 – Nov 2020 • Southern ESInet – Jan 2019 – Jan 2021 • Central ESInet – Mar 2019 – Mar 2021 • All selective routers decommissioned - 2022

9-1-1


Slide 28

What will it cost? Item 7-17: Status of SETNA

Year Legacy 9-1-1 Costs NG9-1-1 Costs Estimated TotalFY 2017-18 $104,446,000 $10,000,000 $114,446,000FY 2018-19 $103,123,384 $25,000,000 $128,123,384FY 2019-20 $94,441,114 $44,000,000 $138,441,114FY 2020-21 $75,010,114 $66,000,000 $141,010,114FY 2021-22 $64,110,114 $88,000,000 $152,110,114FY 2022-23 $59,641,114 $97,020,000 $156,661,114

Slide 29


Item 7-18: Status of SETNA

Based on proposed FY 2018-2019 Budget


0022 - State Emergency Telephone Number Account

2016/2017 2017/2018 2018/2019

Beginning Balance $53,480,000* $52,640,000 $16,071,000

Total Revenues Transfers, and other adjustment

$81,078,000 $80,551,000 $130,015,000

Total Resources $136,980,000 $133,191,000 $146,086,000

Total Expenditures and Expenditure Adjustments

$84,340,000 $117,120,000 $128,743,000

Fund Balance $52,640,000 $16,071,000 $17,343,000

1. The above revenues and expenditures are taken from the Fund Condition Statement provided by the Department of Finance and include items in the Governor’s proposed FY 2018-2019 Budget

2. Item(*) in bold is actual balance


Updated Funding Plan • Submitted Budget Change Proposal as part of

Governor’s FY 2018 Budget • Stop gap to provided necessary funding • Ensures 9-1-1 Branch has long term

sustainability • Submitted trailer bill language to change SETNA

funding model • Removes technology specific language and

reliance on Intrastate voice revenue • Relies upon data currently available • Proposes surcharge for all devices that can

access 9-1-1


How will Funding affect PSAP • If Governor’s Budget approved

• Provides funding needed to sustain 9-1-1 today • Provides funding needed to build out Next Gen

9-1-1 • Provides stable funding model needed for

planning • What can you do to help?

• Contact 9-1-1 Branch if you have questions • Invite your representatives into your PSAP • Reach out to associations and organizations for

support


Item 8: Long Range Planning Committee Report


LRPC UPDATE Mr. Charles Cullen will present updates regarding active projects within the Long Range Planning Committee.

Item 9: County Coordinator Task Force


CCTF UPDATE Ms. Tracey Kesler will present updates regarding projects within the County Coordinator Task Force.


Item 9-1: Text to 9-1-1 Deployment

Deployed Counties/PSAPS Count Alamenda County (Partial) 2

Butte County 7

Contra Costa County (Partial) 3

Imperial County (partial) 3

Los Angeles County 75

Monterey County (Monterey EC for entire county) 4

Riverside County (partial ) 5

San Bernardino County (2 CHPs) 15

San Luis Obispo County 7

San Mateo County (Partial) 9

Santa Clara County (partial 2

Santa Cruz/San Benito (Partial) 1

CHP Statewide 25

Total 158

Selected TCC Count Alameda (Partial) 3 Contra Costa County (Partial) 8 Imperial 1 Kern County 12 Lake County 1 Mendocino County 3 Merced 8 Riverside County (partial) 2 Sacramento (partial) 5 San Francisco 1 San Joaquin (Partial) 2 San Mateo County 3 Santa Clara County 3 Santa Cruz County 1 Shasta County 1 Sutter County (partial) 1 Tehama Coutny (partial) 1 Toulemne County 1 Ventura (partial) 1 Yolo 3

Total 61

Deployed 27 PSAPs since the last AB meeting in December.


Item 9-2: Text to 9-1-1 Deployment

Note some PSAPs have deployed text but did not respond to the survey

PSAP response to PSAP text to 9-1-1 Deployment Survey

Total PSAPs Response (out of 447) 356

Total Responses (see below)

Deployed: 118

Deploy by February, 2018: 47

Deploy by June, 2018: 19

Deploy by December, 2018: 128

Still developing deployment plan: 19

Item 10: Agenda Items for Future Meetings


UP-COMING STATE 9-1-1 ADVISORY BOARD MEETINGS

• JUNE 7, 2018 • SEPTEMBER 6, 2018 • DECEMBER 6, 2018

Board requests for matters to be placed on a future agenda.

Item 11: Public Comment


Public Comment

Item 12: Adjourn


Thank you for attending this meeting of the California State 9-1-1 Advisory Board

General Information: Paul Dumetz, State 9-1-1 Advisory Board Liaison, at (916) 657-9505 or via email at [email protected] Media Information: Robb Mayberry, Public Information Officer, at (916) 845-8509 or via email at [email protected]

mailto:[email protected]

mailto:[email protected]

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