standards for maritime transport services in kenya
DESCRIPTION
Standards for Maritime Transport Services in KenyaTRANSCRIPT
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Kenya Maritime Authority
Standards for Maritime Transport Services in Kenya
2012
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CONTENTS
Acronyms ........................................................................................................................................ 3
Terminologies ................................................................................................................................. 4
Background ..................................................................................................................................... 7
Maritime Industry Service Delivery Standards............................................................................... 9
Standards for maritime service providers ..................................................................................... 14
A. SHIPS AGENTS ........................................................................................................... 14
B. FREIGHT FORWARDERS ....................................................................................... 15
C. CONTAINER FREIGHT STATIONS ....................................................................... 16
E. CARGO CONSOLIDATORS ..................................................................................... 17
F. PORT SERVICES ........................................................................................................ 18
I. PORT OPERATION PROCESSES ..................................... Error! Bookmark not defined.
G. KRA ............................................................................................................................... 20
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Acronyms
BL Bill of Lading
C11 Customs entry amendment form
C&F Agent Clearing and Forwarding Agent
C FS Container Freight station
DO Delivery Order
ETA Expected Time of Arrival
ISPS International Ships and Ports Security
KMA Kenya Maritime Authority
KPA Kenya Ports Authority
MISLS Maritime industry service level standards
KRA Kenya Revenue Authority
KWATOS Kilindini water front terminal operating system
N/A Not Applicable
OGAs Other Government Agencies
OSHA Occupational Safety and Health Act
SMART Specific, measurable, achievable, reliable and timely
SLA Service level agreement
SUMATRA Surface and Marine transport regulatory authority
TBL Through Bill of Lading
TEU Twenty foot equivalent Unit
TON Metric ton (1000 kilograms)
TRS Time Release Study/Series
UNCTAD United Nations Conference on trade and development
WCO World Customs Organization
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Terminologies
1. Arrival rate - Number of ships arriving during a month, divided by number of days in the
month
2. Waiting time Total time between arrival and berthing for all berthing ships, divided by
number of berthing ships
3. Service time Total between berthing and departure for all ships, divided by number of
ships.
4. Turn-round time - Total time between arrival and departure for all ships, divided by
number of ships
5. Tonnage per ship Total tonnage worked for all ships, divided by the total of ships
6. Fraction of time berthed ships worked - Total time that berthed ships were actually
worked, for all ships, divided by the total time between berthing and departure.
7. Number of gangs employed per ship per shift - Total gross gang time, divided by total
time that berthed ships were actually worked.
8. Tons per ship hour in port - Total tonnage worked divided by total time between arrival
and departure.
9. Tons per ship hour at berth Total tonnage worked, divided by total time between
berthing and departure
10. Tons per gang-hour - Total tonnage worked, divided by total gross gang time
11. Fraction of time gangs idle - Total idle gang time, divided by total gross gang time
12. Yard density Measures how effective the port space is used
13. Number of TEUs per Hectare Measures how effective the port uses the land
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Introduction
Kenya has 600 kilometers of coastline and inland water bodies that play important role in
transportation. The country relies to a great extent on its ports for handling import and export
trade. The port of Mombasa not only serves the bulk of the countrys international trade but
handle needs of land-locked countries like Uganda, Democratic Republic of Congo, Rwanda,
Burundi, Southern Sudan and to some extent, Ethiopia and Somalia.
Legal Framework
Unlike some ports where efficiency in cargo handling is driven by competition among different
suppliers of maritime transport services, in Kenya efficiency of the services is determined by
mutual agreements or established procedures, some of which attract penalties. The trend has
limitations particularly in cases where cost implication of certain parties failure to deliver is
passed on to others.
Kenya Maritime Authority was set up in 2004 with the mandate to regulate, co-ordinate and
oversee maritime affairs as provided for in the Merchant Shipping Act, 2009. Section 5 of the
Act generally states that among the functions of the Authority is to carry out such functions as
may be necessary to give effect to objects of the Act and particularly, inter alia to administer and
enforce the provisions of the Merchant Shipping Act and any other legislation relating to the
maritime sector.
The Merchant Shipping Act empowers the Minister to make regulations for the
granting/withdrawal of licenses for maritime service providers and for the purposes of oversight
and monitoring service delivery in the maritime sector having regard to availability, quality,
standards of service, cost and efficiency of production and distribution of such services.
For the purpose of administering the Act, the Merchant Shipping (Service Providers) Regulations
of 2011 recognizes the need to formalize obligations of various parties through identification of
levels of expected delivery of their services. Services would then be provided based on agreed
service levels. In this context, it becomes clear for consumers to know what to expect from
various suppliers of maritime transport services in the country.
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With agreed standards, it then becomes possible within an established accountability framework
to ensure adherence to agreed minimum levels of service delivery. The cost implication arising
from any failure to deliver as per agreed minimum service levels can then be dealt with by the
party which failed to deliver. This will apply to both private and public entities engaged in one
way or another in clearance of cargo at the port of Mombasa.
The key public agencies involved in the clearance of cargo are Kenya Revenue Authority, Kenya
Ports Authority, Kenya Plant Health Inspectorate Services, Kenya Bureau of Standards, Kenya
Railways and Kenya Police. In line with provisions of the Constitution, Article 232, services of
the public agencies must depict high standards of professional ethics; Efficient, effective and
economic use of resources; Responsive, prompt, effective, impartial and equitable provision;
Involvement of the people in the process of policy making; Accountability for administrative
acts; Transparency and provision of timely and accurate information;
Article 10 of the Constitution requires public agencies to adhere to national values and principles
of governance which include the rule of law, democracy, participation of the people, equity,
inclusiveness, good governance, integrity, transparency, accountability and sustainable
development.
As provided for in Article 46 of the Constitution, which is part of the Bill of Rights, consumers
have the right to goods and services of reasonable quality; to the information necessary for them
to gain full benefit from services; to the protection of their health, safety, and economic interests
and to compensation for loss or injury arising from defects of services. This Article applies to
goods and services offered by public entities and private persons. The position is further
strengthened by Article 21 which recognizes the fundamental duty of the State and every state
organ to observe, respect, protect, promote and fulfill the rights and fundamental freedoms in the
Bill of rights.
In the context of the forgoing, establishment of standards for maritime transport services and
compliance with those standards is a fundamental constitutional requirement. It gives effect to
the realization of seamless, efficient and cost effective services for users in the rapidly growing
economy of the region. The standards define an agreed position on what constitutes a reasonable
service is to which all parties have to commit into delivering as per the established standards.
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Background
The Port of Mombasa is the largest in East Africa. It is the main gateway for the import and
export of goods to countries of the East African Community (EAC) and its neighbors such as
Democratic Republic of Congo, Southern Sudan and Southern Ethiopia. The port is no longer
restricted to its original function as an interface between water-front cargo and transit services. If
the port has to serve its rightful place in the rapidly growing economy of the region, the entire
supply chain has to be seamless, efficient and cost effective.
Therefore linking the port waterfront services to inland transport corridor is fundamental to trade
facilitation and regional integration. Cargo transit time between the port and the final destination
is a critical indicator in attracting more ships and more traffic. In the changing global shipping,
ship owners are investing in bigger and faster ships to benefit from economy of scale. This has
put increased pressure for better port infrastructure.
Given that transportation of most of the regions cargo is contracted by overseas sellers and
buyers, there is minimal influence of cargo owners on competitiveness of local maritime
transport services. Cargo owners are locked into the services of key providers such shipping
lines, ships agents, port service providers, CFSs, cargo consolidators and customs that they
hardly contract for the services.
In such an environment, a clear understanding of obligations of the various service providers is
necessary. Maritime industry standards that are independently monitored will improve
accountability and promote efficiency of maritime transport services in the region. A good and
efficient transport system facilitates economic growth and regional integration through trade. In
this context, KMA in response to the increasing trend of transferring inefficiency costs to parties
not responsible for the associated operations developed maritime industry standards in
consultation with all stakeholders. Full implementation and compliance with the standards will
positively impact on availability, quality, standards, cost and efficiency of maritime transport
services in the country for the better.
Status of maritime services at the port of Mombasa
The port of Mombasa has consistently experienced positive growth rate in the volume of traffic
handled with Kenyan cargo contributing 70% of the total port traffic. Improved political stability
and trade in the neighboring countries is exerting pressure on the demand for port services.
Transshipment cargo is now turned down due to capacity constraints which limit the ports
potential as a regional hub port.
Dwell time at the port of Mombasa is still measured in days and not hours. The current dwell
time is about 7 days. In the cargo clearance procedures, service providers transfer cost of delays
to other parties not responsible for the associated operations. This is partly responsible for the
high cost of transport logistics in the region compared to other parts of the world.
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Although introduction of Container Freight Stations, Kilindini Waterfront Terminal Operations
System (KWATOS), SIMBA system for on-line customs declaration and 24 hour port operation
have improved the cargo clearance process, the systems sometimes break down and CFSs delay
transfers to their premises within. The associated penalties arising from such failures are imposed
on other parties. In the long run, achieving meaningful trade facilitation gains require
comprehensive whole of the chain reforms and effective cooperation and information sharing
amongst all parties.
Since port congestion has a direct effect on the efficiency with which waiting ships are serviced,
CFSs will remain relevant until port infrastructure will have been expanded. However, double
handling of containers and ferrying them around a very crowded town centre places a layer of
inefficiency that can only be addressed by building of appropriate off-take infrastructure.
At the moment, there are weak or non-existent structures for addressing inefficiencies, low
service quality and the proliferation of charges. A number of distinct but complementary service
providers deliver cargo to importers with minimal accountability over delays in the logistics
chain. There has been minimal mechanism for joint consultations on challenges that impact
negatively on service delivery. As a result, importers are exposed to cost structures and
unplanned expenses that reduce competitiveness of Kenyan goods in foreign markets and raise
the cost of imported goods.
In the Merchant Shipping Act, 2009, provision was made for the regulation and orderly
development of merchant shipping and related services. Efficiency of maritime transport services
and orderly development of merchant shipping and related services are covered in the
regulations. However, there are no agreed levels of performance and structures for holding
parties accountable in the fulfillment of their respective obligations in the flow of cargo. An
importer may be penalized for delays in the transfer of a container to a CFS or a systems failure
in KPA, KRA or Ships Agents. Importers are often penalized for delay of vessels at the port, an
activity they hardly influence.
The cost implication of such inefficiencies is partly responsible for the high cost of transportation
in the region estimated at 30 42% of the value of goods. The fact that importers pay for other
service providers inefficiencies creates complacency among parties responsible for the
inefficiencies.
Accountability structures arising from industry maritime industry service level standards and a
monitoring mechanism for service delivery has the potential to make service providers across the
entire supply chain improve their current performance. This will not only reduce existing
complacency but have cost of inefficiencies borne by parties responsible for the inefficiencies.
Stakeholders would be able to know why for example a shipping line charges a particular cost
for a service and the necessary sanctions needed to address the problem.
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Maritime Industry Service Delivery Standards
In order to serve the needs of traders, maritime service providers have to adjust to the changing
requirements and expectations of the public, customers, governments and other stakeholders.
Increased drive towards more visibility, accountability and transparency in operations is
becoming a critical factor in successful delivery of maritime transport services.
In the region, transportation is contracted by overseas sellers and buyers and local consignees
have little influence on competitiveness of the services. As a result, most service providers do
not pay the needed attention to the cost implication of their inefficiencies in the flow of cargo.
The industry standards are meant to provide quantifiable measurements, agreed to beforehand,
that will reflect the critical success factors in the delivery of maritime transport services.
The process involves establishing a pre-defined business process, the requirements for the
process, a quantitative/qualitative measurement of the results and comparison with set goals.
Structures will then be developed for investigating variances and weaknesses in the processes
and putting in place the necessary resources to address shortfalls in service delivery in the key
services of shipping lines, ships agents, container freight stations, cargo consolidators, port
services, empty container depots and other government agencies.
The single window system upon implementation will simplify, harmonize and expedite cargo
clearance and trade documentation processes. It is anticipated to facilitate effective follow up on
the flow of cargo and thereby create a framework of service delivery from which it will be
possible to hold each service provider accountable for its obligations including cost implication
arising from failure to meet its obligations.
Through stakeholders consultation, an assessment of the current state of performance was
established upon which service standards were developed. Annexure 1 contains the respective
Maritime industry service level standards for the various maritime service providers.
SCOPE
These standards cover the extent of services provided by maritime service providers as stipulated
under the first schedule of the Merchant Shipping (Maritime Service Providers) Regulations,
2011.
Empty Container Depot
Means a common user facility with handling facilities licensed to offer services for handling and
temporary storage of empty containers and whose specific duties are:
Receipt and temporary storage of empty containers
Issuance and delivery of empty containers
Inspection of returned containers
Estimation of container damage costs
Issuance of interchanges for containers received and issued
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Submission of daily reports of container movement to respective shipping line through their agents.
Port Service Provider
Means a person, in Kenya, engaged in the business of providing services at the port facility, quay
side, warehouse or other terminal facilities in connection with a common carrier or a water
carrier:
all procedures relating to a vessels entry and departure, pilotage and berthing;
the provision of port services through port operators, customs and other government agencies, firms or private individuals;
the procurement and processing of documents and activities required for the dispatch of cargo;
procurement on behalf of ship-owners marine surveys, provision of ship stores, supplies, fresh water, cleaning of cargo holds, fumigation, supply of bunkers, ship repairs and other
related services;
import and export shipments;
signing bills of lading, contracts of affreightment and issuing documents relevant to handling of cargo;
booking international sea passages and formalities for passenger's or tourist's embarkation or disembarkation;
attendance to marine casualties and arranging for salvage;
purchasing or forwarding ship's spare parts and stores ;
collecting freight or charter hire where appropriate and all related financial matters;
customs and cargo documentation and forwarding of cargo;
procuring, processing the documentation and performing all activities required related to dispatch of cargo;
supply of services to a ship while in port; and
such other services as the Authority may from time to time specify.
Container Freight Station:
Means a common user facility with cargo handling equipment licensed to offer services for
handling and temporary storage of import laden containers, and motor vehicles under customs
control.
Storing containerized and non-containerized cargo, empty containers and imported motor vehicles;
Stuffing and stripping of containers;
Loading and unloading of containers onto and off trailers;
Receiving and delivering of containers;
Any other operations relevant to the activities of a container freight station;
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Clearing and Forwarding Agent
Means any person licensed to act as an agent under section 145(1) of the East African
Community Customs Management Act, 2004
Receiving advance notification of shipments, or other documents from banks, shippers or consignees as required;
Preparing and processing import and export declarations
Clearance and handling of shipments in accordance with the Customs import and export regulations;
Arranging for warehousing the goods;
Arranging dispatch of goods as per the directions of the customer; and
Handling freight and other monies advanced by customer for purposes of clearance of shipments from a customs area;
Any other operations relevant to the activities of a freight clearing and forwarding agent;
Ships Agent:
Means a person licensed by Kenya Maritime Authority and appointed by a ship operator,
including a shipowner or charterer, to act as its agent in Kenya in providing any of the services
specified under regulation 2
all procedures relating to a vessels entry and departure, pilotage and berthing;
the provision of port services through port operators, customs and other government agencies, firms or private individuals;
the procurement and processing of documents and activities required for the dispatch of cargo;
import and export shipments;
signing bills of lading, contracts of Affreightment and issuing documents relevant to handling of cargo;
booking international sea passages and formalities for passenger's or tourist's embarkation or disembarkation;
collecting freight or charter hire where appropriate and all related financial matters;
customs and cargo documentation and forwarding of cargo;
procuring, processing the documentation and performing all activities required related to dispatch of cargo;
Kenya Revenue Authority
An agency of the Government mandated to:
Collect and issue receipt of all revenue;
Administer and enforce all provisions of the written laws set out in Part I of the First
Schedule and for that purpose, to assess, collect, and account for all revenues in
accordance with those laws:
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Administer and enforce the provisions of the written laws set out in Part II of the First
Schedule relating to revenue and for that purpose to assess, collect and account for all
revenues in accordance with those laws.
Advise the Government on all matters relating to the administration of, and the collection
of revenue under the written laws or the specified provisions of the written laws set out in
the First Schedule; and
Perform such other functions in relation to revenue as the Minister may direct.
Cargo Consolidator
Means a person who accepts less than container load shipment from individual shippers and then
combines them for delivery to the carrier as full container for shipment
Purchasing of transportation services from a carrier and offering such services for resale
to persons
The paying of port to- port or multimodal transportation charges
Entering into Affreightment agreements with underlying shippers.
Issuing of Bill of Lading or equivalent documents
Paying of lawful compensation to ocean freight forwarders.
The Leasing of container; or
Entering into arrangements with origin or destination agents
Shipping line
Means any person who provides sea transport using his own or chartered vessels or hires slots or
space from other vessels in operation or managing the business of shipping
Offering of scheduled liner services for cargo carriage.
Availing of containers for export of cargo
Delivery of shipments to designated consignees in as good condition as received.
Ensuring of the issuance of bills of lading to all cargo shipped on board his vessel
Offering of seaworthy and well manned vessel at any given time of ships voyage.
Escalation
Any service failure by any of the parties shall be amicably resolved between concerned parties
but in the event that they do not agree on a position, KMA shall be called upon to arbitrate in
generating a reasonable and fair resolution.
Force Majeure
No party shall be held liable for failure to perform its obligations under these standards if such failure is as a result of Acts of God (including fire, flood or rainy conditions
reasonably resulting to paralysis of cargo operations, earthquake, storm, hurricane or
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other natural disaster), war, invasion, act of foreign enemies, hostilities (regardless of
whether war is declared), civil war, rebellion, revolution, insurrection, military or
usurped power or confiscation, terrorist activities, nationalization, government sanction,
blockage, embargo, labor dispute, strike, lockout or interruption or failure of electricity
or telephone service.
If a party asserts Force Majeure as an excuse for failure to perform the party's obligation, then the non performing party must prove that reasonable steps were taken to minimize
delay or damages caused by foreseeable events, that the party substantially fulfilled all
executable obligations, and that the other party was timely notified of the likelihood or
actual occurrence of an event described in Clause 9.1.1.
These standards shall be binding on the parties to them and their respective successors and permitted assigns. Provided that neither of the parties to it shall be entitled to assign
these standards or any of its rights and obligations under these standards without the
consent of the other (which consent either party may in its absolute discretion
withhold).
No exercise or failure to exercise or delay in exercising any right power or remedy vested in either party under or pursuant to these standard shall constitute a waiver by
that party of that or any other right power or remedy.
These standards constitutes the irreducible minimum between the parties in relation to their subject matter and supersedes all prior standards and understandings whether oral
or written with respect to that subject matter and no variation of these standards shall be
effective unless reduced through formal consultation among maritime service providers.
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Standards for maritime service providers
A. SHIPS AGENTS
Main Activity Processes Service level standards
1 Submission of
Manifest/Bay
plans and other
cargo clearance
documents
Bay plan and Manifest information are internally
verified and lodged in KPAs KWATOS system and KRA Simba System;
Lodgment of electronic Manifest/ bay plans within 48hrs
prior to vessel arrival
Hard copies of manifests are printed and
distributed to KPA, Long Room, KRA
headquarter for TBL, Police, KMA, KRA
investigation department and CFS;
Lodgment of hard copy Manifest within a minimum of
48hrs prior to vessel arrival (intended to be 72 after
amendment of the Act)
Arrival notices are printed and
posted/emailed/faxed to notify party;
Activity to happen seven (7) days prior to vessels ETA
Cargo release invoices are issued to clients upon
submission of required documents and duly
endorsed original bill of lading;
Invoices to be issued three (3) hours.
Issuance of original delivery order to clearing
agent;
Delivery Order to be issued one (1) hour upon settlement
of the invoice
Submission of electronic Delivery Order copies
to KPA and CFS;
Submission to be done three (3) hours after issuance of
delivery order.
For CFS destined cargoes, CFS release order is
issued;
To be issued within forty eight (48) hours before the
vessels arrival
Once the manifest is registered and approved,
clients are advised of the manifest numbers
through internet, email and notice boards
The notification of manifests number to be done within
one (1) hour upon registration and approval by KRA
2 Loading of
export cargo
Loading list to be submitted at least six hours prior
vessels berthing
3 Submission of
C11 to Customs
and Port
Authorities
Form C11 together with supporting documents
are submitted to customs headquarters, first for
physical then online approval upon payment of a
penalty;
Submission to be effected six (6) hours upon request
The same KRA approved documents are
submitted to KPA for approval upon payment of a
penalty;
Submission done electronically
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B. FREIGHT FORWARDERS
Main Activity Processes Service level standards
1 Importers
obligations
Submission of documents by importers Importer to submit documents to a freight forwarder 7
days before a ships arrival
2 Preparation and
Lodging of
entries for cargo
removal
The freight forwarder receives the relevant
cargo documents from the importer, prepares
customs entries and lodges same in the Simba
System.
Preparation and Lodging of entries to be completed
before arrival of the vessel
Payment on duty The duty payable should be done within half (1/2) a day
after receipt of the same from the cargo owners.
Notification of importer on KRAs approval status
The notification should be done within half (1/2) hour
Notification to the cargo owners on release of
cargo and payable port charges
The notification should be done within half (1/2) hour
Payment of Port charges
The Port charges payable should be done within half
(1/2) hour after receipt of the same from the cargo
owners.
Booking of truck and collection of the position
slip
Should be done within one (1) hour after payment of
port charges.
Proceed to Avail truck at the loading point Truck should be availed one (1) hour after obtaining the
position
3
Interaction with
shipping Agents
Surrendering of the negotiable BL together
with the cargo owners clearance authorization letter.
Surrendering to be done within five (5) hours upon
receipt of all relevant documents
Issuance of an invoice of destination charges
by the shipping agent
The invoice should be issued within half (1/2) a day
upon surrender of the bill of lading
Payment of shipping charges Payable charges made within four hours after receipt of
the invoice from the shipping agent
Issuance of delivery order Delivery Order to be issued within 4 four hours of
receipt of payment
A maximum of seven (7) for all processes provided
documents are submitted 7 days before a ships arrival.
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C. CONTAINER FREIGHT STATIONS
Main Activity Processes Service level standards
1 Collection of
manifests
CFSs to arrange for collection of manifests Collection within 48 hours before ETA of vessel
2 Documentation
process
Lodging of CAMIS approval request
List prepared within a period of two hours after receipt
of manifest and KRA manifest number
Generation of pick up order and payment of
port charges
Should be undertaken within 4 hours after approval of
CAMIS
3
Evacuation of
containers from
the port
Avail trucks to the loading zone
Transfer to be within forty eight (48) hours from the
discharge of a container
4 Cargo release to
Owners
Acceptance of original DO with copy of
approved customs entry
Immediate receipt of documents whenever they are
submitted
Issuance of invoice for charges Within one hour of receipt of DO and approved entry
Issuance of receipt for payment Within one hour of receipt
Verification of cargo Cargo must be placed for verification within one (1)
hour upon request by importer and/or the agent
Issuance of CFS gate pass Activity to take place within one (1) hour after request
by the agent
Loading of the container on the truck Loading should be within one (1) hour after the truck
has been availed for loading
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D. EMPTY CONTAINER DEPOTS
Main Activity Processes Service level standards
1 Receipt of
empty
containers
from the
importer
Issuance of call number slips to the trucker. Issuance to be within half (1/2) hour upon request
Offloading of the container from the truck Offloading to be done half (1/2) hour after truck enters
the depot premises
Ascertain the condition of the container and
Issuance of inward interchange report
Ascertainment and issuance should be done within one
(1) hour upon offloading.
2 Delivery of
empty
containers for
export
Identify and set aside food grade containers Immediately on receipt. Shipping lines to submit
request one (1) day prior to request
Prepare a list of readily available food grade
containers and submit to the principal
Should be sent once on a daily basis
3 Empty
Container
repatriation
Repatriation of the actual requested containers
by the shipping lines.
Repatriation to be done immediately upon receipt of
request from the shipping line
E. CARGO CONSOLIDATORS
Main Activity Processes Service level standards
1 Receipt of
documents from
port of origin
The notification of arrival of shipment to the
consignee
Notification to be done within half (1/2) hour
Payment of shipping charges and securing of
delivery order
Activity to be done within 48 hours prior to vessel
arrival
2 Submission of
Consolidation/
House Manifest
Submission of Consolidation/House Manifest
manually/electronically to both KPA and KRA
To lodge manifest with twenty four (24) hours after
lodgment of ocean manifest by line
3 Invoicing and
preparation of
delivery orders
Preparing shipping charges invoice and
notification of same to consignee.
Activities should be done within one (1) hour upon
receipt of relevant cargo clearance documents from the
consignee
Delivery order is then released to the consignee
after payment has been secured
Delivery order should be issued within half (1/2) upon
receipt of payment from the consignee.
The specimen delivery order is then sent to the
relevant CFS
To be sent within one (1) hour upon issuance of
delivery order to consignee
Notification of the Cargo owners/ surveyors on
container stripping at the CFS.
Notification should be done within twenty four (24)
hours after arrival of the container at the CFS
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F. KENYA PORT AUTHORITY
a) Operation Services
Main Activity Processes Service level standards
1 Ships arrival and berthing Pilotage and berthing of vessels Vessels berth within a day upon arrival.
2 Ships turn-round time Containerized vessels 3 days
General cargo vessels 4 days
Tankers 2 days
3 Waiting rate Containerized vessels < 1 day/vessel
General cargo vessels < 1 day/vessel
Tankers < 1 day/vessel
4 Berth Occupancy Containerized vessels < 65%
General cargo vessels < 65%
Tankers < 65%
5 Working time over time at
berth
Containerized vessels Closer to 1
General cargo vessels Closer to 1
Tankers Closer to 1
6 Dwell time
(containerized cargo)
Imports 4 days
Exports 4 days
Empties 2 days
Transshipment 14 days
7 Gang productivity
(tons/gang shift)
Dry Bulk Cargo 500 tons/gang shift
General cargo 400 tons/gang shift
Motor vehicles 400 units/gang shift
8 Ship Productivity (tons/ship-
day)
Dry Bulk Cargo 4, 500 tons/ship-day
General cargo 3,600 tons/ship-day
Motor vehicles 1, 500 units /ship-day
9 Moves/crane hour (net SSG) Containerized vessels 25
10 Yard Density < 65%
11 TEUs her Hector 1500
12 ISPS code requirements Compliant
13 OSHA requirements Compliant
14 Fraction of time gangs idle 0.625
15 Service time (hour per ship) 65 hours (for container vessels at the Container
Terminal)
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b) Documentation Services
Main Activity Processes Service level standards
1 Container ship planning,
loading and off
loading
Registration of manifest in KWATOS system Registration should be done immediately the manifest has
been approved by KRA
Receipt of Bay plan and loading list from the
shipping lines
Should be received 48 hrs before the vessel arrival.
Planning for loading and offloading Planning should be done 48 hours before arrival.
2 Import cargo
delivery
Receipt of DO from Shipping Line
Placing of containers for verification/scanning Should be done 3 hours after request
Issuance of online release after receiving the entry
copies and the original DO
3 hour after receipt of the necessary documents
Receipt and interface of pick up order Half an hour after request by a clearing agent
Generation of a ticket for cash payment One hour after on line request by the clearing and
forwarding agent
Issuance of invoice for charges
Arrival of truck at gate and generation of the
position slip
hour after payment of the port charges
Loading of the container on the truck One hour after the truck entering the port
Generation of the gate pass and Equipment
Interchange Report
after the container has been loaded on the truck
Verification of cargo Cargo must be placed for verification within one (1) hour upon request by importer and/or the agent
3 Export cargo acceptance
Posting of accepting vessels on the KPA website On daily basis
Generation of port charges 30 min after upon lodgment of pre-advice by the
exporter
Off loading of the container from the truck hour after reaching the export stacking area.
Reconciliation and generation of the loading list
to effect loading operation
hour after offloading of the truck
4 Port CFS interaction
(KPA
nominated
cargo)
Notification to the CFS on the containers
nominated to the CFS
48 Hours before the vessels arrives.
Generation of the pickup order for the CFS bound
containers
Within one hour upon request
Processing of the port charges and securing of
payment on line
One hour upon request
Generation of the position slip hour after payment of the port charges
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Loading of the container on the truck One hour after the truck entering the port
Generation of the gate pass after the container has been loaded on the truck
5 Port interaction with empty
container
depots
Generation of position slip 0ne hour after securing wharfage charges from the
shipping line
Off loading of the container hour after the truck enters the port
Delivery of empty container to Port pre-stacking yard
Delivery of of the pre-advised containers 48 hours
prior to arrival of vessel.
G. KRA
Main Activity Processes Service level standards
1 Customs cargo
clearance for
Imports
Receipt of the manifest from the ships
Agents/cargo consolidators and registration of the
same through Simba system
Registration and issuance of manifest number should
upon receipt.
registering of customs entry Real time
Confirmation of payment of the relevant duties
and taxes from the clearing and forwarding agent
Confirmation receipt of payment from the bank should
be real time
Passing of the entry Customs entry entries processed and passed/rejected
within 2 hours upon confirmation of receipt of payment.
KRA sends targeting regimes KPA/CFS online
Real time
CAMIS Approval One (1) Hour after lodging by the CFS operator
Physical cargo verification/Scanning and
reporting by KRA
Verification/scanning and reporting within three (3) hours
upon receipt of folder from the C&F Agents
Generation and issuance of customs release order
to KPA/CFS online
Online issuance in real time after verification/ or scanning
2 Customs cargo
clearance for
exports
registering of customs export entry Real time
Passing of export entry To be done one (1) hour after registration
Supervision of stuffing and sealing of the
container at the shippers premises
KRA to avail an officer within three (3) hours upon
request.
Releasing of shipping order and customs export
entry.
Activity should happen within one (1) hour upon
lodgment of entries
Issuance of shipping certificate Issuance should be done within one (1) hour after loading
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