Knowledge Management

Submitted to :-Mr Supratik Ghatak

Submitted by:- Avinash Kumar Singh (E-12)

(PRN-15020441067)

ObjectivesTo identify the changes in XYZ Technologies

after adoption of standard industrial ProcessTo understand the benefits of Six Sigma

program To determine the challenges faced during

implementation of Six Sigma Program in XYZ Technologies

IntroductionXYZ is the World's first CMMi Level 5 certified software

services company and the first outside USA to receive the IEEE Software Process Award

XYZ has one of the most successful Six Sigma programs in the industry ensuring that 91% of the projects are completed on schedule time, much above the industry average of 55%. Six Sigma provides the instruments for continuous improvement on existing processes thereby helping sustain the SEI-CMM Level 5 and CMMi certifications

XYZ Technologies is a global services provider delivering technology-driven business solutions that meet the strategic objectives of clients. XYZ has 50+ ‘Centers of Excellence’ that create solutions and specific needs of industries

Standard Industrial Process UsedWith growing business requirements, customer needs and

to bring perfection in quality, XYZ began moving towards focusing on Quality, thereby, creating a learning platform that led to implementation of Six Sigma

Six Sigma at XYZ simply means a measure of quality that strives for close to perfection. It is an strategic initiative covering all business units and divisions so that it could transform itself in a world class organization

What does Six Sigma mean at XYZ:- Products and Services should meet the global benchmarks Ensure robust processes within the organization Develop a culture that focuses on Quality Consistently meet client and customer expectations Become Top player in Global Project Execution with

accuracy Get global outsourcing contracts

What is Sig Sigma?Six Sigma-99.99997%

Three Sigma-99.73%

Two Sigma-95.45%

One Sigma-68.27%

A Six Sigma project can be an excellent example of a system where change management is well defined. The project consists with 3 levels of hierarchy:

Project Champions – senior managers and leadership team that defines the change

Green belts – certified professionals best suited for the project who work to drive the required change

Black Belts - provide mentoring and a validation of improvement

Challenges faced during implementation of Six Sigma Program:

Change in organisation culture: It meant that restructuring the organization culture, training ,infrastructure and confidence building took time. Implementation of Six Sigma required a lot of support from the Board Room and higher level managers. It meant XYZ had to build this culture and that took time in implementation

Selection of Project: Choosing a right project in the first year was a challenge. XYZ decided to select those projects which had a high probability of success and targeted to complete this project in short duration

Training of Staff: Finding the right employee and training those employee was a tough job at XYZ. Due to which XYZ started their own consultancy to train those employee. Training was designed in 5 levels: (DMAIC) Defining, measuring, analyzing, improving and controlling the process and last but not least improve client and customer satisfaction

Benefits of Six Sigma Process:-Product Quality improvementReduction in product defects like software defects at

XYZ reduced by 50%Reduction in cycle time of projects like rework in

software now took 5% instead of 12%Elimination of wasteIncreased efficiency by 35%Cost of failure reduced like installation failure dropped

to 1% from 4.5%Increased client and customer satisfaction

9

Thank You…