staffing award / personnel welfair work...

STAFFING AWARD / PERSONNEL WELFAIR WORK PROGRAMME

Section A- Basic Requirements -Project/Organisation name PERSONNEL WELFAIR WORK PROGRAMME (P.W.W.P.) for the Latin American Tower Restaurant “MIRALTO” -Contact Person Mariana Ferruzca Maqueda -Address Eje Central Lázaro Cárdenas #2 piso 40 Colonia Centro, Delegación Cuauhtemoc, C.P. 06000 CDMX México. Torre Latinoamericana -Phone Number 01 (55) 55 18 17 10 01 (55) 18 44 98 62 -Email address [email protected] [email protected] -Category Staffing Award

PERSONNEL WELFAIR WORK PROGRAMME (P.W.W.P.) for the Latin American Tower Restaurant “MIRALTO”

Our main mission is our collaborators welfare. P.W.W.P. designed by the personnel of the Administrative Area of the Miralto Restaurant is based on a postulate that intends to always bring Higher Fringe benefits than the ones in Mexico to improve their quality of life based on 3 key aspects which are at the same time based or substantiated on “discipline”. These 3 aspects involve focused minds, balanced emotions and a healthy body. It is divided into three stages: Recruitment, working life in the Latin Tower and after leaving the Latin American Tower. Thanks to the P.W.W.P individuals not only feel part of one of the best enterprises to work in, but they search for their welfare in their personal environment , since it is the basis for generating positive results in our campaign, achieving better sales and profits increasing the number of satisfied clients and creating individuals of integrity.


Section B- Staffing Category 1. P.W.W.P. strategy applied to the Latin American Tower Personnel Higher Fringe benefits than the existing ones surpass the requirements set forth under the Federal Labour Act, for the Restaurant Miralto employees which fall in line with the fore-mentioned categories -FOCUSED MINDS. (Yellow colour represents intelligence) -BALANCED EMOTIONS. (Red colour represent the heart) -A HEALTHY BODY. (Turqoise colour represents water as a source of life)

P.W.W.P is our Comprehensive programme par excellence implemented 5 years ago for The Miralto Restaurante employees and Nivel 40 Sky Bar, having improvements and contributions for the creation of new fringe benefits every year. We decided to name it Staffing Awards since we have seen results reflected on commitment of personnel and the motivation of the members while working in a labour environment in which we are concerned about their welfare making the company grow. Each stage has strategic actions. Stage 1 Recruitment On this stage we select new people and future talent. Stage 2 Working life in the Latin Tower We work with the personal emotional, mental and physical balance of the collaborators to achieve as a result higher level achievements than other enterprises by having our personnel concentrated, well trained, healthy and happy. Stage 3 After leaving the Latin American Tower. Our main objective is to form personal values such as intelligence, positiveness, bilingualism, training and integrity to be followed even when leaving the company. Since we think that helping others we can stand out as individuals, enterprise, country and planet. A monthly evaluation is made based on attendance and punctuality figures, job performance, clients satisfaction surveys, sales goals achieved, number of guests sold products and profits with excellent results. This programme is focused on the whole personnel and the creators (the administrative area) are continually working on improvements. We considered it worth of a nomination because it was created under a humanistic philosophy.

“FOR THE PEOPLE, BY THE PEOPLE”. Winston Churchill.


2.-Improvement delivered to staff and clients of our business Employees, colleagues, suppliers and partners know our mission, and have become involved to support us. We call this “Value Chain”.What’s most interesting is that without economic investment , exchanges, strategies, alliances and profits between enterprises have been achieved.

“The small details make the difference in people” Details of what has been achieved as a result of the actions. Stage 1 Recruitment a).-Detailed handwriting analysis added to psychometric tests conducted have given us a filter to hire people with a positive attitude open to change and suitable for employment. We promote our programme via the recruitment (employment) agency published on our web page and potential employees are eager to work with us. How the individual has excelled in his role Stage 2 Working life in the Latin Tower a).- We teach personnel to discover and develop their skills and their talent, give training to our new employees with a 21-day strategic plan to apply their own personal and working goals in order to create a work discipline that generates value for both parties and learn from each by setting a goal that motivates and challenges them while managers and workmates give an input into their job. b).- Following the 21 days and once personal results are achieved full training is given to apply our high standards of quality and service in their position; our ears and mind are open to alternative suggestions to drive improvements in all areas. People become aware that with discipline and teamwork they can perform their duties better and therefore have a higher income. (better tips) c).-We have weekly new and refresher training given by suppliers, managers, employees or colleagues. Training is also given in other states of the Mexican Republic. d).-We promote the integration of all positions with the company directors holding weekly meetings to measure targets and create new ones, know the customer needs and collaborators and verify our work plans. “In the Latin Tower all positions are of equal importance, they only take different roles to drive for excellence in all areas”. e).- Positions carry career expectations and ascend the job ladder based on results, therefore we set up a “Quarterly employment growth day” where the candidates run (stand for) a change of position. f).-Our collaborators propose new fringe benefits in our Annual Day and the directors take them into consideration to select the best and add them to the existing ones. g)People are aware of the importance of caring about their job. (No reinstatement when quitting). Stage 3 After leaving the Latin Tower When working in our Enterprise people’s mindsets change, they become happy and productive and self-confident. Being aware of their strengths they develop positively anywhere. Professional Contribution (Achivement) A comparative analysis showed Mexican Law benefits and their salary (listed in the key aspects) are less than ours. -Holidays, holiday bonus, an annual 15 day Christmas bonus, Health Insurance and Sunday premiun for housing. In the restaurant business the salary for waiters


is based on the urban minimum salary in accordance with the Federal Official Gazette in Mexico since their highest income is their tips. FOCUSED MINDS Saving fund doubled by Miralto, weekly training, opportunities for study and free courses BALANCED EMOTIONS Higher salary than the one stated by the law, yearly adjustments, tips, housing savings, voucher card, discount cards for health, food, schools, beauty, clothes and entertaining, unlimited mobile phone calls, a 30 day Christmas bonus, uniforms, bonuses, participation in events, Family dinners at the Miralto Restaurant, an end-of-year party, two trips for the whole personnel, and Christmast gifts for everyone. HEALTHY BODY Health insurance, low prices in the Latin Tower gym, vouchers for groceries, free cafeteria with a balanced menu, tickets to participate in the vertical tower running, sport equipment. And we continue increasing benefits ….

“BENEFIT AND PROMOTE YOUR EMPLOYEES GROWTH AND YOU WILL CREATE COMMITMENT AND LOYALTY IN YOUR COMPANY”

Outstanding Employees benefited by P.W.W.P. -We have more employees with tertiary education - Previously individuals who gave training were the managers, now any individual is capable of lending their professional competence (work team). -The 95% of collaborators are Young people in their 20s or 40s with a higher degree of commmitment in their workplace and have a clear commitment with the enterprise measurable in terms of results. -We have implemented monthly activities where we can make each individual aware of his strengths and weaknesses to work on them. -We celebrate birthdays and personal achievements. -We foster the coexistence among all individuals in all positions and this has made them feel special. -We continually participate in national events in the creation of dishes, cocktail lounge and other innovations, in which we have been rewarded. -More enterprises and individuals know about us and invite us to make strategic alliances to foster the growth and care of physical and mental welfare of the Miralto personnel.. -More than the 40% of the collaborators have been promoted thanks to our P.W.W.P. -The Personnel’s Quality of life has improved since we have increased wages. -We have our own integrated system for the creation of service policies and procedures that has already been perfected by the collaborators that have generated ideas to improve the company. -Individuals generate a career development we all are family in the Latin Tower

-“<OUR INCENTIVE TRIPS ARE THE GREATEST MOTIVATION FOR OUR COLLABORATORS”

They were one day trips and now they are 4 day trips having integration activities and visiting places to enhance our knowledge with our great national culture.


3.-Benefits from P.W.W.P. TO Miralto Restaurant and Nivel 40 Sky Bar RESULTS CANNOT BE ACHIEVED ON THE FIRST DAY, GENERATING

DISCIPLINE IS THE BIGGEST CHALLENGE, ONCE IT IS ACHIEVED SUCCESS WILL COME.

Indicators in our key aspects for goals achievemnt . 1.—Unconditional support for the personnel at all times. 2.—Continuing Evaluation, training and integration activities for positions with personnel under their management. All managers should generate trust in their work team . 3.—Evaluation of individuals performance with measurable aspects . 4.—Evaluation of cost-benefit in the application of the programme for the increase of fringe benefits has never been considered an expense but a priceless investment. Evidence of current results -Increasing profits -Our company’s Recognition in different Official National Institutions -Personnel Rotation decrease that has reduced expenses. -Invitations from other enterprises to collaborate with them, us being an example of a business model. - Extensive facilities expansion of the first floor to 3 floors due to customer increase . -We have been certified by the Mexican Bureau of Tourism. - Yearly goals achieved. -Suppliers requests to supply our stock.

THE TARGETS ARE EXCEDED. PROFITS HAVE RISEN IN 5 YEARS FROM $200,000 TO $5,000,000 (ANNUAL AVERAGE).

WE ENTIRELY REFURBISHED MIRALTO RESTAURANT IN 2017 AND CREATED NIVEL 40 SKY BAR IN 2018

Benefited for chain of values mainly for the stakeholders Our policy is to benefit every individual related, for instance, collaborators, partners, suppliers, colleagues, and clients always giving and taking what is expected based on their role. Since 2018 the investors have received dividends derived from the annual profits. How the efforts have achieved outcomes beyond what was expected. The chain starts with the company directors accepting implementation of the P.W.W.P., trusting the administrative area that created this work model for the personnel using it and showing commitment and great enthusiasm to use it and as a result being successful in this area. It started spreading and creating expectations when making them aware that the benefited individual will eventually be the collaborator. After setting a working and life goal, the collaborator became aware that it brought a change and benefit in a short time motivating the personnel to get training according to the program. We are an example of an enterprise who thinks that success is based on the satisfaction and welfare of our collaborators.


4.-How the efforts are above and beyond the normal requirements. WE APPLY DIFFERENT PROCEDURES COMPARE TO OTHER COMPANIES.

How the efforts are outside of normal company operating procedures

We created a detailed programme based on the enhancement of the individuals’ lives thus having immediate results.

How challenges faced were overcome

The most difficult task is to generate discipline and trust to the personnel.

-Individuals make an effort because they know that they will get a benefit, but they do not achieve this by themselves at the beginning, the area managers must monitor everyone’s work.

-We avoid getting involved in negative things and focus on being and making better individuals. -We focus more on individuals not being able to achieve their goals and help them to reach objectives. -We give training to the area managers to find solutions instead of focusing on the mistakes -The managers wanting immediate results is not possible, success is achieved step by step and with empathy. Success is going through failure after failure without losing enthusiasm. (Winston Churchill) -We are a Program that works with what most companies have set aside, THE WELFARE OF THE SOUL OF THE COMPANY, THE COLLABORATORS. How to overcome challenges and be successful Our main objective is welfare. Through the education provided in our country we are never taught to work on our physical and psychological welfare, this being the most important one in order to achieve a full and balanced life to get results in our job. With the P.W.W.P. we teach them that in order to give positive results we should start being better individuals fostering coexistence in our families and the personnel in our enterprise.

“THE TARGET IS TO REACH AN EQUILIBRIUM BETWEEN OUR THOUGHTS, A HEALTHY BODY AND OUR BALANCED EMOTIONS, IMPLICIT SUCCESS WILL

COME”. We are positive that this is a program that would benefit all enterprises. By giving them so many benefits the initial cost turns into a priceless investment. Collaborators commit and make the enterprise grow by taking care of the invested capital and the relationship among the collaborators of the enterprises.

WE WOULD LIKE TO SHARE THIS P.W.W.P WITH OTHER ENTERPRISES SO THEY BECOME AS SUCCESFUL AS WE ARE.


Appendices Back up information

We show our Personnel Wellfare Work Program on our website.

Diploma from the “Public Education Bureau” from one of our colaborators who was

allowed to take the course while working with us.


Register from the National Tourism Bureau only given to enterprises who meet the

requirement to host national and international tourism.

We show a payroll receipt wich shows the higher salary, the saving bonus duplicated by the

company, vouchers card, Sunday bonus and Health Insurance (IMSS).


Diploma awarded to one of our waiters for attending and winning a competition in sales of

products in the Vineyards in Coahuila.

Recognition for taking an excel course awarded to all the personal in Miralto.


Photography taken at the International Airport in Mexico City (destination-Cancun) of

director, manager and collaborators for overcoming the sales goals in 2018.

staffing award / personnel welfair work...

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