spurring innovation in public service delivery in...
TRANSCRIPT
Spurring Innovation in Public Service Spurring Innovation in Public Service
Delivery in BangladeshDelivery in Bangladesh
Begum Shamsun NaharBegum Shamsun Nahar
Director (Post)Director (Post)Ministry of Post & TelecommunicationsMinistry of Post & TelecommunicationsGovernment of the PeopleGovernment of the People’’s Republic of Bangladeshs Republic of Bangladesh
Presented by :
Bangladesh: Basic Facts
Geographical Geographical
LocationLocation
Bangladesh: Basic FactsBangladesh: Basic Facts
between 20between 20°°34 ' and 2634 ' and 26°°36 ' north 36 ' north
latitude and between 88 latitude and between 88 °°01 ' and 01 ' and
9292°°41 ' east longitude 41 ' east longitude
North: India North: India
West : India West : India
East : India and MyanmarEast : India and Myanmar
South: Bay of BengalSouth: Bay of Bengal
Basic Country data-Bangladesh
Area 147570Km
Populations 143.448 millions
Annual Population Growth Rate 1.9%
Urban Population 33.5%
Life Expectancy at Birth 63 yearsLife Expectancy at Birth 63 years
Adult literacy Rate 41.1
Population Density 1004 per Km
Per Capita Income US$ 476
GDP Growth Rate 6.63%
Share in GDP (%)
Agriculture – 22.86,
Industry and Retails
– 30.25, Services –
46.89
Basic Country data-Bangladesh (Cont’d..)
Governmental
system
unitary form of government, Organs of the
Republic - the legislature, the judiciary
and the Executive
Administrative
42 Ministry & 12 Division
6 Divisions, 64 districts, 507 Upazilas, 4,484
setup Unions and 87,319 villages
Climate
• topical monsoon–having Winter (November–February)
• Summer (May–June), Monsoon (July – October)
• Average Winter temp (Max 29°C Min 11°C )
• Average Summer temp (Max 40°C Min 21°C)
• Monsoon Rainfall - Lowest 340mm. Highest 964 mm
• Humidity - Highest 99% Lowest 36 %
Manpower - Civil Officers &
Employees
� Secretariat- 12146
� Departments/Directorate-813536
� Autonomous/Corporation-360523� Autonomous/Corporation-360523
� Total-1186205(1.18 million)
� Officers & Employee Ratio 3:9
Challenges in Public Service
Delivery
� Poor Transportation Facilities
� Extreme Poverty
� Typical Service Delivery Channel� Typical Service Delivery Channel
� No Incentive for Govt. Officials
� Traditional Approach
� Unwillingness to accept changes
Challenges (contd….)
� Lack of awareness about power of ICT
� No Reward for PSD Innovation, and every Risk
� Little Demand from Citizens for improvement
� Lack of IT infrastructure
� Lack of legal / regulatory framework
� Inadequate Capacity of the Govt, Officials for
QSD
(ational ICT Policy
Drafted in 2006, yet to be enacted.
Major Goals
� Training and Human Resource development
� ICT Infrastructure
� Research and Development of ICT
� ICT Industry
� e-Commerce
� e-Govt
� Legal issues
� Regional and international cooperation
(ational ICT Policy(contd..)
Major Strategies
� Initiate small-scale pilot e-Governance project
� Initially focus on citizen centric services
through interactive websitethrough interactive website
� Initially focus on automatic government
functioning
� Focusing on building human capacity for e-
Governance
� Training
Recent Trends for Improved PSD
� Cutting cost & bringing higher efficiency
� Improving Quality of Services
� Introducing Easier, Round the clock � Introducing Easier, Round the clock
access to services
� Launching new services in keeping with
demands of the time
� Greater Participation of the citizens in
policy and decision making
The Quick Win Push
� Through joint coordination of Chief
Advisors Office, Cabinet Division &
M/O Establishment
� Every ministry/Division (Over 50)
identified one service to be
delivered electronically
The Quick Win Push-Services
� Online viewing and printing of long and short PDS
� Vessel tracking system for increased security of
fishermen
� Interactive dialog box for citizens participation for
monitoring project statusmonitoring project status
� Online monitoring system for collection and disbursement
of Foreign Aid
� Management and Training through Video Conferencing
� Online submission of Vat Registration in NBR
� District Libraries connecting Bibliography database of all
libraries with the Ministry Website
Quick Win-Services(contd..)
� Online land appeal case status check system
� GPS based dissemination of Digital Hydrographic Navigation Charts to
inland waterway pilots
� Monitoring of distribution of allowances to destitute women and widow
allowances
� Community based information services centre for farmers
� Cyclone Warning dissemination applying DTH (Direct to Home)
technology
� Computerized File and Record Management system
� Passengers Information Service for Bangladesh Railway
� SMS based Land Phone bill payment system
� BPATC Online e-Desk
� Early warning dissemination through cell broadcasts
Quick Win-Services(contd..)
� Developing a website for Land Reform Board
� Online Titas Gas bill payment
� e-Procurement system
� Online job Bank� Online job Bank
� SMS based voter information
� Modernization of toll system
� Strengthening national tourism facilities
� City Corporation citizen help centre
� A central database of all commodity prices for easy
monitoring
Quick Win-Services(contd..)
� Online registration and work permit for foreign investor
� Online processing of environmental clearance certificate
� Website with tourism local handicrafts information
� Computer based project planning and resource allocation � Computer based project planning and resource allocation
system
� Database of all agriculture projects
� Electronic Science and Technology Grant Management
System
� Online processing of grants for religious institutes
The Quick Win Push-achievement
� Created widespread enthusiasm
� Sustainability expected
� Preferred Model – Public Private � Preferred Model – Public Private
Partnership
ICTs Addressing the Challenges of
PSD
� Allowing Citizens to access
information through mobile phone,
internet, Television Talk Show
� Payment of Utility Bills
electronically
Barriers to leveraging ICTs
� Very little willingness of Govt. Officials
� Little incentive to bring true innovation
� ICT Act 2006 still wait enactment
� Digital Signature is not legally acceptable yet
� No Legislation for small electronic fund transfer
through mobile phone
� Absence of electronic payment gateway
Lessons Learnt & (ext Steps
� Incentives for change
� Capacity Building
� Personal Management Reforms� Personal Management Reforms
� e-Governance Focal Points
� Citizen Charter and Customer-centricity
� One-stop Shops
� Public Private Partnership