1 | P a g e

SPIRIT MOUNTAIN CASINO

HEALTH& SAFETY PLAN

MAY 26, 2020

2 | P a g e

Plan Updates and/or Notes

Last Updated 11/11/2020

HEAL

TH &

SAF

ETY

PLAN

As the COVID-19 pandemic continues to change so must we make adjustments and do our best to address these changes. These noted amendments supersede and reflect updated Safety Plan efforts.

• As of Friday, July 3rd, 2020, all persons entering Spirit Mountain Casino must be properly wearing a mask. Guests may take the mask off temporarily to actively smoke, take a drink or eat but then must put it back in place immediately when done. When smoking or drinking the mask is only allowed to be lowered during actively exhale/inhale and/or drinking. The mask cannot be kept down during the entire drink/cigarette.

• As of Sunday, July 19th, 2020, table games will have new hours:

Monday – Thursday 10am-2am

Friday 10am-4am Saturday 8am-4am Sunday

8am-2am

• QR code menus are now available for all restaurants. All of these are available on display on property on various locations. Menus can be viewed on guest’s smartphones and we also have disposable paper menus as well.

3 | P a g e

HEALTH & SAFETY PLAN

Each operating department will have its own customized set of procedures, even more detailed than the summary presented here. It relies on the best available science on sanitization methods.

*Please note this plan, just like the pandemic, is ever changing and growing to cover new developments and ensure we are doing our best to be proactive to guest and team members needs and safety.

Spirit Mountain Casino’s health and safety plan was designed to enhance the safety of our guests and team members. It emphasizes the hygiene and sanitation practices of our entertainment complex meet, if not exceed, the recommendations of the CDC. This plan also includes new sanitation best practices that meet and exceed our already vigorous procedures and standards.

As this plan continues to grow, we have developed an example list of major additions and/or temporary safety measures that are being put into place in phase one (1) of the opening:

• All guests must be of legal gaming age 21 and older. • Limited Hours of Operation:

Sunday-Thursday 6:00 a.m. – 2:00 a.m. Friday & Sunday 6:00 a.m. – 4:00 a.m.

• Cedar Plank Buffet will offer three course plated meal deals with limited hours of operation. No self-service food line will be offered until further notice.

• Plexiglas placement in various locations (Cage cashiers, Bell desk, Restaurant cashiers, etc.).

• 50% Reduction of restaurant seating to encourage respectful distancing.

• Line Spacing/Queuing (various locations, Cage, Coyote Club, etc.).

• Designated Exit and Entrance doors.

• Directional signage on all walk ways to encourage respectful distancing.

• Increased hand sanitizer and sanitation wipe stations throughout the property.

• Self Service beverage stations will be offered and will be cleaned and sanitized regularly.

• Restaurant seating will be limited to parties of four or less.

HEAL

TH &

SAF

ETY

PLAN

4 | P a g e

SAFETY TECHNOLOGY

ELECTROSTATIC SPRAYERS

THERMAL IMAGING CAMERAS/TEMPERATURE SCANNING

Electrostatic sprayers will be utilized to apply hospital grade disinfectant on high touch surfaces to be applied during temporary daily closure hours (noted below) to slot machines, tables, gaming chairs, hotel lobby, public spaces, business offices, etc. This technology, which uses the highest classification of disinfectant recommended by the CDC and WHO to treat known pathogens, is also utilized in hospitals, on airplanes and in restaurants.

Limited Hours of Operation to Allow for Daily Deep Cleaning

Sunday – Thursday 6:00 a.m. – 2:00 a.m.

Friday & Saturday 6:00 a.m. – 4:00 a.m.

All major points of entry will be limited to allow our security to conduct non-invasive temperature checks utilizing thermal imagining cameras. We have installed thermal scanning cameras at all major entrances. Any employee or guest who has a temperature of 100.4 or higher will not be allowed entry into the property and will be directed towards appropriate medical care. We have implemented employee-screening measures to assess signs and symptoms of infection and the possibility of recent exposure to someone infected with the virus. Employees will be required to go through temperature screening before entering the property. Employees that are not well or who reside with an infected individual will not be allowed to work on property. We ask that guests abide by a similar self-screening protocol prior to arriving and during your stay. If you have reason to believe you may have been exposed to the virus, we strongly urge you to follow CDC guidelines for self-quarantine and not travel to our property. We will look forward to welcoming you once the self-quarantine period is complete.

5 | P a g e

MANDATORY MASKS AND PERSONAL

PROTECTIVE EQUIPMENT (PPE)

Employees will be provided and required to wear an approved mask when on property. Spirit Mountain Casino require all our guests and employees to wear masks in public areas and will offer masks to those who need one, free of charge, while supplies last. Face shields are not an approved substitution for face masks at Spirit Mountain. Gloves will continue to be worn by employees who require them to perform their job duties, such as food handlers and employees who clean public areas.

• Beverage servers will be available throughout the gaming floor with increased rotations.

• Self-service beverage stations are open for guest utilization for complimentary beverages. These stations are regularly cleaned and sanitized.

RESPECTFUL DISTANCING

A respectful physical distancing policy will be in place, with signage serving as reminders throughout our property. Guests and employees are required to practice respectful distancing by giving others their space including standing in line queues, using elevators or moving around the property. Signage throughout the property displays capacity of venues as well as lines for services.

From time-to-time, respectful distancing will be challenging—in those cases, reasonable mitigating protocols will be implemented, such as plexiglass barriers. Plexiglass barriers may be installed in areas throughout the casino and lobbies, where appropriate, for the safety of our guests and employees. Signage will be installed throughout our property to help guide employees and guests on how to safely practice respectful distancing.

MAS

KS, P

ERSO

NAL

PROT

ECTI

VE E

QUIP

MEN

T AN

D RE

SPET

FUL

DIST

ANCI

NG —

HEA

LTH

& SA

FETY

PLA

N

6 | P a g e

HAND

WAS

HING

, ENH

ANCE

D SA

NITA

TION

, HVA

C CO

NTRO

LS A

ND A

IR Q

UALI

TY —

HEA

LTH

& SA

FETY

PLA

N

HANDWASHING AND ENHANCED SANITIZATION

Correct hygiene and frequent handwashing utilizing effective techniques is vital to help combat the spread of viruses. Signage has been installed throughout the properties to guide and remind employees and guests of the importance of proper handwashing protocols. Employees are required to wash their hands with increased frequency and after upon entering and leaving the gaming floor, workstations, going on and returning from break and before and after each shift. Hand sanitizing stations will be readily available with a visible presence maintained throughout the property.

HEATING, VENTILATION AND AIR CONDITIONING (HVAC) CONTROLS AND AIR QUALITY Throughout the property, the frequency of air filter replacement and HVAC system cleaning has been increased. We have placed a high priority on air quality for our guests and have reviewed the operation of our HVAC systems to identify additional opportunities to enhance their effectiveness. We will be putting new measures in place and are very pleased to announce that our current HVAC system relies on 100% fresh air.

7 | P a g e

INCIDENT RESPONSE PROTOCOLS

•

•

TEMPORARY SAFETY CLOSURES

INCI

DEN

T RE

SPO

NSE

PRO

TOCO

LS &

TEM

PORA

RY S

AFET

Y CL

OSU

RES

— H

EALT

H &

SAFE

TY P

LAN

Case Notifications – If we are alerted to a suspected case of COVID-19 at the property, the guests or employee will be asked to submit to additional temperature screening. If their temperature is above 100.4 they will be asked to depart the property and it will be suggested that they seek medical attention. We will conduct an additional cleaning and disinfecting protocol of any areas the person has been during their time on property. Lodge Room Recovery – In the event of a lodge guest be suspected of being positive for COVID-19, their lodge room will be removed from service to undergo a specific cleaning protocol. The lodge room will not be returned to service until it is deemed safe. Similar recovery protocols will address employee offices and work areas.

In order to promote respectful distancing, certain amenities will be not open in phase one.

• Poker • Arcade • Valet • Fitness Center • Shuttle & Charter Buses • Convention and Meeting areas • Business Center • Coat Check

Each of these will be evaluated regularly to determine an opening date when it is safe to do so.

8 | P a g e

EMPLOYEE PROTOCOLS

Numerous recommendations apply to nearly every part of the business. Certain areas will have more specific protocol requirements than others, which will be provided by each department. However, these general protocols to be utilized at Spirit Mountain Casino.

EMPLOYEE GUIDELINES

(a) PERSONAL PROTECTIVE EQUIPMENT (PPE): Appropriate PPE will be required and provided to employees.

(b) Masks will be worn by employees in all public places and service areas.

(c) Employees who previously utilized gloves for their work will continue to do so, such as food handlers and cleaning personnel. If gloves are worn, employees will follow proper procedures and avoid touching their face (or washing hands and changing gloves if the employee must touch their face).

(d) Employees that need to enter a guest room will wear gloves; after finishing work in the room and before entering the next room, employees will remove gloves and wash hands with soap and water for at least 20 seconds. If soap and water are not available, employees can use an alcohol-based hand sanitizer that contains at least 60% alcohol.

(e) Employees using gloves must avoid touching their face and will wash their hands frequently.

(f) SANITIZING AND DISINFECTING: Employees will wash their hands with soap and water for at least 20 seconds at the start and end of the work shift, during shift breaks, and before and after using gloves if applicable. If soap and water are not available, employees can use an alcohol-based hand sanitizer that contains at least 60% alcohol.

a. Hand sanitizing stations will be placed at key employee contact areas such as Employee Dining Room or Locker Room.

b. Signage will be posted throughout the property reminding employees of the proper way to wash hands, sneeze and to avoid touching their faces.

(g) Prior to starting a job, as well as at the end of shift, employees that utilize office space(s) will clean/disinfect commonly touched surfaces and tools with an EPA approved disinfectant.

(h) All employees will receive training on COVID-19 safety and sanitation protocols; department specific procedures and training will also be provided.

EMPL

OYEE

GUI

DELI

NES

— H

EATL

H &

SAFE

TY P

LAN

9 | P a g e

GUE

ST C

ON

SID

ERAT

ION

S AN

D R

ESPE

CTFU

L D

ISTA

NCI

NG

PRO

TOCO

L —

HEA

LTH

& S

AFET

Y PL

AN

GUEST CONSIDERATIONS

(a) Hand sanitizing stations will be placed at key guest contact areas such as hotel lobby, the casino floor, restaurant entrances, and gift shop entrance.

(b) Guests will be required to wear masks in all public areas.

(c) Health and respectful distancing signage will be placed throughout the property.

(d) Guests will be asked not to group in more than two persons and only two persons when

residing in the same household and/or arriving in the same vehicle.

RESPECTFUL DISTANCING PROTOCOL

(a) Guests will be asked to practice respectful distancing from other guests while moving around the property.

(b) Guests will be asked to maintain respectful distancing while queuing in line at hotel

lobby, kiosk, casino cage, waiting for elevators, Coyote Club, etc. Departments will place markers on the floor to indicate proper spacing.

(c) Hotel front desk, cage, etc. will utilize every other window/workstation wherever possible.

(d) When respectful distancing guidelines cannot be maintained (e.g., point of sale transactions), Plexiglas barriers or other suitable alternatives will be used where feasible to separate guests and or employees (e.g., at cage, at front desk or restaurant cashiers, etc.)

(e) Physical layouts will be arranged to provide for appropriate distancing (in restaurants, lobby, on casino floor) where feasible.

(f) Signage will be posted in high traffic areas to remind guests of distancing protocols and other safety practices.

(g) Restaurants and bars will reduce seating capacities by 50% to allow space between

each seated group.

10 | P a g e

CLEANING STANDARDS

(a) Cleaning will focus on high touch point areas for high frequency sanitation (e.g., door handles, light switches, elevator buttons, countertops, basins, toilets, urinals, faucets, restroom stalls and stall doors, lobby check-in desk, hallways, and business offices).

a. High touch surfaces will be cleaned and disinfected regularly, with a more frequent focus on the restrooms.

(b) Self-service machines available to the public (casino kiosks, ATMs, check cashing kiosks) will be cleaned regularly with disinfectant that is approved by the EPA for use against the virus that causes COVID-19.

(c) Counters and promotional kiosks will be cleaned regularly with EPA-approved disinfectant.

(d) Hand sanitizer will be available throughout the property for guests, as well as employees.

(e) Casino floors, restaurants, bars, gift shop, and restrooms will have area-specific cleaning guidelines and protocols that meet or exceed current company protocols.

(f) The frequency of cleaning and disinfecting will be increased in high traffic back of house areas with an emphasis on the employee dining rooms, employee entrances, employee locker rooms, employee restrooms, loading docks, offices and kitchens.

(g) Spirit Mountain Casino will provide alcohol-based hand sanitizers that contain at least 60% alcohol.

CLE

ANIN

G S

TAN

DAR

DS

— H

EALT

H &

SAF

ETY

PLAN

11 | P a g e

CASINO ENHANCEMENTS

Due to frequent handling of chips and cards by employees and guests, frequent hand washing and avoiding touching your face are some of the best ways to help to avoid the spread of the virus when gaming on table games. Additional safety measures on the casino floor include:

• Increased hand sanitizer stations on the gaming floor. • Sanitation wipes provided throughout the gaming floor.

PHYSICAL DISTANCING • A number of slot machines will be placed out-of-service with its chair removed in

areas where machines are in close proximity. • The number of players allowed per table will be reduced with capacity limits clearly

defined with signage. • Employees will discourage players from standing beside or behind players.

CLEANING • All slot machines, tables and kiosks will be cleaned and disinfected

frequently. • We will provide hand sanitizer for players and dealers at the tables. • Staff will frequently disinfect seating and table area with an EPA-approved disinfectant.

• Tables in use will be sanitized in accordance company COVID-19 policies and procedures.

CASI

NO E

NHAN

CEM

ENTS

— H

EALT

H &

SAFE

TY P

LAN

12 | P a g e

LODGE ENHANCEMENTS

LODGE ROOMS We want you to have confidence when you check into a room, that it has been cleaned and disinfected using the latest in technology and most potent, but safe, solutions. Our standards and protocols will include:

• Minimizing the number and frequency of employees entering guest rooms during

their stay to protect both our guests and employees. • Removal of most collateral-like pens and paper from all rooms and making them

only available upon guest request. • Posting of occupancy limits for guests sharing an elevator. • Guestroom Attendants will wear masks and gloves while cleaning each room and

washing hands and changing gloves between each guest room. • Training on cleaning and disinfection for Guestroom Attendants, with an emphasis

on sequence of service and allowing required dwell times for all disinfectant solutions to effectively kill any virus present.

• Training of employees on proper cleaning and disinfection protocols for corridors and housekeeping areas (carts, chutes, cleaning equipment, linen storage, elevators, hallway touch points).

LODG

E EN

HANC

EMEN

TS —

HEA

LTH

& SA

FETY

PLA

N

13 | P a g e

HOTEL ENHANCEMENTS CONTINUED

FRONT DESK CHECK-IN ENHANCEMENTS

• Every other front desk workstation will be used to provide appropriate physical distancing where feasible.

FRONT SERVICES AND TRANSPORTATION ENHANCEMENTS

• Shuttle and charter buses will not be offered until further notice. • Valet will not be offered until further notice. • Porte cochere will be open for luggage pick-up and drop off. • Bell persons who must enter a guest room will wear gloves and dispose of the

gloves before entering another room. • Employees will be trained on cleaning and disinfection protocols for corridors,

storage rooms, bell carts, and other related equipment. • Guests requiring special assistance with disability related needs, such as

bell service, will be provided service in line with SMC’s COVID-19 policy and procedure safety standards.

HOTE

L EN

HANC

EMEN

TS —

HEA

LTH

& SA

FETY

PLA

N

14 | P a g e

FOOD AND BEVERAGE ENHANCEMENTS

WE ARE WORKING TO ADAPT OUR RESTAURANTS AND OUR DINING EXPERIENCES TO PROVIDE SAFE ENVIRONMENTS FOR OUR GUESTS AND EMPLOYEES. SOME OF THOSE CHANGES INCLUDE:

• Suspension of self-service food lines at the Cedar Plank Buffet. Instead we will

offer plated meals that guests can order and will be delivered to their table. • All restaurants will be non-smoking. • Dining parties will be limited to four (4) or less. • Disposable menus will be available for guests in all restaurants. • Cleaning and disinfecting of eating areas with an EPA-approved disinfectant. • Dining tables (including those in Employee Dining Rooms) and seating will be

placed apart to allow for proper respectful distancing. • Queues (lines and digital) for guests who are not able to be seated

immediately.

FOOD

AND

BEV

ERAG

E EN

HANC

EMEN

TS —

HEA

LTH

& SA

FETY

PLA

N

15 | P a g e

FOR MORE INFORMATION ON OUR EVOLVING

HEALTH & SAFETY PLAN AND FOR UP TO DATE NEWS ON

PROPERTIES AND AMENITIES AS THEY OPEN,

PLEASE VISIT SPIRITMOUNTAIN.COM.