spectrum business voice auto attendant...3 1-800-314-7195 • spectrumbusiness.net auto attendant...
TRANSCRIPT
1 1-800-314-7195 • SpectrumBusiness.net
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Spectrum Business Voice
Auto Attendant
Quick Start Guide
CONTENTS Overview 3
Accessing the Easy Attendant 4
Managing Your Auto Attendant 5
Setting Up an Auto Attendant Schedule 6
Setting Up the Auto Attendant Options 7
Setting Up Extensions and Directory Names 8
Viewing and Configuring Group Membership 9
Help and Tutorials 10
3 1-800-314-7195 • SpectrumBusiness.net
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Overview
Welcome to your new Spectrum Business Voice Service with Auto Attendant.
As a Voice Administrator you now have the ability to manage the Auto Attendant feature that is included with your service. If you did not request an Auto Attendant when your account was created but need one, you can have one added to your account free of charge by contacting customer care at 1-800-314-7195.
In order to manage your Auto Attendant Feature, login to www.SpectrumBusiness.net using your Account Administrator or Admin credentials. From the Overview page, select the Voice Tile. You will be directed to the Voice Management section of the portal.
Select your Admin number from the dropdown list. The Admin number will be designated by a widget icon. Upon selecting this number on the left navigation panel, the 'Access Admin Voice Panel' link displays. Upon selecting this link, you will be redirected to the Voice Administrator Portal (no additional login required).
The Voice Panel will launch and display the Lines screen.
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ACCESSING THE EASY ATTENDANT
From the Lines screen, click on the Easy Attendant link next to the number with the Auto Attendant to manage your Auto Attendant.
The Easy Attendant screen will appear.
Upon first login you can select to have your Auto Attendant be the same for all callers, or to tailor it for specific customers and business hours.
If you choose to specify your options, the Easy Attendant will open the main screen in Schedule mode. If you wish to change this, you may select the “Switch to using a single menu” option at the bottom of the screen.
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MANAGING YOUR AUTO ATTENDANT
The Easy Attendant portal allows the user to set up their Easy Attendant options, Groups, and Auto Attendant General Settings.
The Main screen will display your current Auto Attendant status and allow you to easily turn your Auto Attendant On or Off via the button at the top right of the screen.
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SETTING UP AN AUTO ATTENDANT SCHEDULE
On the Easy Attendant tab, clicking on the Schedule link or on the Schedule sub-tab will open the Schedule menu.
The Schedule menu will allow you to select from a default example schedule, or a blank schedule. You may then set and apply the hours for your business using the hours grid.
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SETTING UP THE AUTO ATTENDANT OPTIONS
If you are in Schedule mode, click on the Business Hours Menu or Non-Business Hours Menu options to define your schedule-specific Auto Attendant options. If you are in Single mode, select the Easy Attendant Menu tab to define your global Auto Attendant options. The following screen behavior will be the same for each option.
Upon first time setup the screen will request that you record an initial greeting that will play when a customer dials your Auto Attendant number.
The screen will also allow you to set an option for each line on the telephone keypad (0-9) that you wish to use for your Auto Attendant. You may leave an option unassigned, play a recorded message, transfer to a phone number (Internal or External, such as a cell phone), transfer to an extension, send a call to a specified voicemail box, or allow the caller to dial by name from a directory.
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SETTING UP EXTENSIONS AND DIRECTORY NAMES
By selecting the Extensions tab you can set the extensions that a caller may have access to via your Auto Attendant, as well as add recorded names to the directory to make it easier for your callers to be directed to the right department or person.
By default, all extensions are automatically included in the Auto Attendant directory.
To include or exclude a number from the directory, click the checkbox next to the corresponding number and click the appropriate button.
To include custom recorded names for a person or department, select the Record link associated with the appropriate number in the directory. A window will appear that will allow you to record or upload a short sound clip with the name of the person or department.
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VIEWING AND CONFIGURING GROUP MEMBERSHIP
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HELP AND TUTORIALS
The Help section can be accessed at any time by selecting the Help option from the settings dropdown in the top right hand corner of all screens.
Upon selecting Help, a new window is spawned with sections specific to each screen, as well as additional tutorials for performing typical Auto Attendant functions. The Help section provides a more detailed view into the actions and configurations of each screen and should be used as a companion to this Quick Start Guide.
©2016 Charter Communications, Inc. All rights reserved.
1-800-314-7195 • SpectrumBusiness.net