SOUTHAMPTON AIRPORT CONSULTATIVE COMMITTEE

Managing Director’s Report

January 2013

1. Passenger statistics – September to December 2012 Southampton Airport welcomed 554,827 passengers between September and December 2012. Overall, around 1.7 million passengers used Southampton Airport in 2012, which was 3.9% lower than the previous year. Total Passenger Numbers at Southampton Airport

2012 2011 2010 2009 2008

Jan 98,633 99,575 95,001 105,227 118,866

Feb 108,723 104,013 114,890 108,536 135,658

Mar 127,946 130,119 142,473 135,312 154,330

Apr 139,260 143,672 121,278 150,447 173,721

May 150,415 157,942 159,700 163,889 187,221

Jun 164,163 177,482 178,900 172,533 187,274

Jul 174,005 192,336 187,757 190,453 192,179

Aug 175,891 187,869 183,500 185,281 192,347

Sept 167,991 175,733 174,570 174,501 182,847

Oct 145,596 152,015 156,754 155,188 165,763

Nov 129,035 124,417 127,019 131,251 134,684

Dec 112,205 117,285 92,582 118,645 126,148

TOTAL 1,693,863 1,762,458 1,734, 434 1,791,263 1,951,038

% change 3.9% 1.6% -3.2% -8.2% - 0.8%

2. Total Aircraft Movements Total Aircraft Movements including; Passenger and Cargo Flights, Training Flights, Air Ambulance, General Aviation, Military, Air Taxi and Positioning Flights. The aircraft movements at Southampton Airport have decreased by 6.43% from September to December, when compared to the same time last year.

Total Aircraft Movements

Sept Oct Nov Dec Total % Change

2012 3,928 3,657 3,329 2,905 13,819 -6.43%

2011 4,309 3,882 3,381 3,196 14,768

Jan Feb Mar Apr May Jun Jul Aug Sept Oct Nov Dec Total

%

Change

2012 3,077 3,096 3,413 3,572 3,978 4,036 4,205 4,089 3,928 3,657 3,329 2,905 43,285 -5.29%

2011 2,994 3,056 3,683 3,796 4,120 4,375 4,497 4,415 4,309 3,882 3,381 3,196 45,704

3) Total Air Transport Movements Total Air Transport Movements including; scheduled and non-scheduled passenger movements. These movements at Southampton Airport from September to December have decreased by 6.44%.

Total Air Transport Movements

Jan Feb Mar Apr May Jun Jul Aug Sept Oct Nov Dec Total

%

Change

2012

2,732

2,749

3,043

3,245

3,566

3,563

3,701

3,728

3,484

3,317

2,918

2,595

38,641 -5.53%

2011

2,700

2,731

3,326

3,412

3,719

3,876

3,998

3,978

3,746

3,492

3,032

2,891

40,901

Sept Oct Nov Dec Total % Change

2012 3,484 3,317 2,918 2,595 12,314 -6.44%

2011 3,746 3,492 3,032 2,891 13,161

4. Airlines & Routes NEW ROUTE: Flybe to Nantes launched 28th October 2012

NEW ROUTE: Flybe to Barcelona starts 2nd April Following the success of the route last summer with Vueling, the three times a week schedule will return in 2013 operated by Flybe. NEW PACKAGE: Tui to Palma In summer 2013 Tui/First Choice will sell package holidays to Majorca using the scheduled Flybe flight. NEW PACKAGE: Thomas Cook to Verona In addition to returning in 2013 with packages to all three Balearic Island Thomas Cook, will offer packages to Verona in Italy in 2013. The company will also take additional seats on Flybe aircraft to accommodate passenger booking 10 and 11 night breaks. RETURNING ROUTE: Flybe to Isle of Man Flybe is to reinstate its three times a week service to the Isle of Man starting1st May. The route will be operated year round.

5. Airport Developments Security improvements The security search area underwent a complete overhaul in the Autumn with the installation of the latest technology designed to speed up passenger movement and to improve working practices for staff. International Arrivals Work has been completed to make improvements to the waiting area in the International Arrivals hall so that the flow of passengers into the building is improved.

Stand lighting Work is complete on installing the first LED aircraft stand lighting in a European airport. The lighting was tested last year with a resounding approval from pilots and staff and will be a marked improvement in the safety of the airfield operation as well as providing considerable cost savings and reductions in energy consumption of around 75%. Work has started on replacing all car park lighting with LED lights.

6. Management & Staff

Breeze Through Awards (Monthly) – September to December 2012 Southampton Airports recognition scheme, The Breeze Through Awards, recognises outstanding staff. Staff can nominate their own team, another team or individual with support from the relevant manager. Monthly winners receive a trophy, and have their case study displayed across the airport.

September September’s award went to Mark Collins from Servisair who came to the aid of a family who had landed at the Airport without their child’s car seat. Unable to travel home in their car, with their child without it, they were faced with using a taxi, where children aren’t legally required to be in a car seat, split the family up and wait for alternative transport. Mark came to their aid lending them his own car seat and followed them home. October October’s award went to Dave Hayes of ServisAir who went above and beyond when an elderly couple were stranded in Southampton at 22:00 after their flight to Guernsey turned back due to bad weather. The couple, both in wheelchairs, had been in Southampton visiting the hospital to have treatment on their eyes and were still recovering. They were put up in a hotel for the evening, but recognising how vulnerable the couple were Dave drove out to the hotel to help them check in before returning home to start an early shift at Gatwick the next day. November November’s winner was Marie Fitzgerald from World Duty Free who provided support to and elderly lady in a wheelchair sat alone, by offering to take her to get some refreshments, then taking her around WDF while she waited for her flight. The lady was so touched by Marie’s compassion that she asked how she could write and thank her. December December’s Breeze award went to Laura Cox from Aramark who noticed a disabled gentleman on his own in Mitchells and identified the need to assist him. Laura sat with the gentleman talking him through the food and drinks menus, placing his order for him and ensuring that the gentleman was given a high level of personal service to his table. Laura then went the extra mile when the gentlemen requested directions to the disabled toilets, rather than just explaining to the gentleman Laura went out of her way to take him to the toilets and return him to his table afterwards. Throughout his time in Mitchell's Laura ensured that the gentleman was made to feel welcome and comfortable. 7. Vortex There were no reported occurrences of vortex damage between September to December 2012. 8. Noise Action Plan The results of the Olympic Air Space monitoring campaign have now been analysed and a report will be presented at the next meeting.

9. Community Southampton Airport Community Panel The airport’s community panel meet three times a year to decide on community projects for charitable support (against strict criteria). The panel includes members from some of the companies at Southampton Airport, The Communities Trust, Eastleigh Borough Council, and Southampton City Council. Some of the projects recently chosen for support include:

• Hamble Sea Scouts – Geocaching GPS project

• Tonic Music for Mental Health Ltd – Confidence building workshops

• Mansbridge Community Orchard - Equipment for harvesting and cider pressing

• The Epona Trust – Refurbishment of facilities to enable work with special needs groups of adults or children.

Further details of the criteria and how to apply for support is available online at www.southamptonairport.com/community. ‘The Big Idea’ – A one-off £50,000 grant 2012 Projects Queen Elizabeth II Jubilee Centre – £50,000 donation towards the creation of a new learning space – The Green House. A further donation of £250 was made after a staff volunteering team won an i-volunteer award for their help. The centre is under construction and is due to be completed in March.

Destinations lounge – Bitterne Park School The centre was officially opened on the 23rd November by the Sherriff of Southampton and will provide opportunities for the schools most vulnerable students and the local community to access computers and resources.

2013 Project The applications have been narrowed down to three, two in Eastleigh and one in Southampton and the finalists will be invited to pitch their ideas in March. Bitterne Park School Strategic Partnership Southampton Airport is continuing its support for Bitterne Park School this school year. The partnership includes work experience in February, case studies, joint fundraising and much more. The new School Governor from the airport is Head of Planning & Development, Steve Thurston.

10. Online & New Media

Twitter The account has reached over 10,000 followers and has proved invaluable for providing instant updates in times of disruption, is followed by all local media and is now being used as a customer services tool. To follow the airport, go to www.twitter.com/sou_airport Facebook Our Facebook page continues to grow and our engagement with fans is significantly higher than most other regional airports. Through competitions, surveys and photo sharing the number of ‘likes now sits at nearly 2000. www.facebook.com/sou.airport You Tube Our You Tube channel was launched in early December with three videos made by students at Solent University via Solent Creatives. The videos are a guide to preparing for security that appears on You Tube, the airport’s website, and on screens in the terminal, a video promoting Southampton as a truly International airport and of course our Christmas video message, which we hope you all saw. We are currently working on a project with students from City College to produce an advert.

Students from Solent University with Dave Lees 11. Visiting Aircraft and special flights In December we had a visit from a Hawk on a staff training exercise from RAF Valley:

And Father Christmas himself flew in to take the regions children up to Lapland for the day:

12. Dates for your diary Next Consultative Committee Meeting Tuesday 11th June at 14:00, Eastleigh Borough Council.

SUMMARY AND NOTES TO SUPPORT STATISTICS

Noise Complaints During Sept to Dec, the comparison between years 2010/2011/2012 is as follows:

2012 2011 2010

Sept 23 8 26 Oct 3 7 3 Nov 3 1 5 Dec 0 2 3 Total 29 18 37

This shows a 61% increase in the number of complaints received in comparison with the same months in 2011 and a 22% decrease in comparison with 2010 Complaints by Household The total number of individual complaining households for the period Sept to Dec is as follows:

2012 2011 2010

28 13 28 There has been a 115% increase in the number of complaining households compared to 2011. General During the period September to December, we saw a rise in complaints due to ILS upgrade works. 19 complaints in September related to the upgrade works. The Noise and Flight Evaluation Unit will continue to proactively inform local residents of any unusual events (late night movements, ILS outages etc.) by email or telephone where possible. If we remove all ILS related complaints, we would see a 31% decrease in complaints for the period. Location of Complaints 41% of complaints came from the Winchester area and all bar one related to aircraft routing which can be traced back to the ILS works. A total of 89% of complaints came from areas to the North of the airport and a vast majority can be also attributed to the ILS works. Aircraft routing due to the ILS works caused most complaints during the period.