(south cotabato provincial hospital) · south cotabato provincial hospital city of koronadal tel. #...

INTEGRATED PROVINCIAL HEALTH OFFICE (SOUTH COTABATO PROVINCIAL HOSPITAL)

Republic of the Philippines

Province of South Cotabato

SOUTH COTABATO PROVINCIAL HOSPITAL

City of Koronadal Tel. # (083) 228-3206 (local-102) TeleFax # (083) 228-3506

“PhilHealth Accredited”


SERVICE CHARTER

VISION: THE PROVINCIAL DESTINATION PROVIDER OF EXCELLENT

AND ACCESSIBLE HEALTHCARE SERVICES

MISSION: TO ENSURE CLIENTS’ SATISFACTION IN THE DELIVERY OF

QUALITY AND AFFORDABLE HEALTH SERVICES

GOAL: MEET THE INCREASING DEMANDS OF PATIENT-CENTERED

CARE

PERFORMANCE PLEDGE:

WE, THE OFFICIAL AND EMPLOYEES OF THE SOUTH

COTABATO PROVINCIAL HOSPITAL, COMMIT TO PROVIDE:

C.A.R.E. COMPREHENSIVELY DELIVER SERVICES, WITH UTMOST

COURTESY AND SINCERITY FOR SEVEN DAYS A WEEK, 24

HOURS WITHOUT NOON BREAK EXCEPT WITH THOSE

OFFICES AS INDICATED IN THIS CHARTER;

ALWAYS BE READY TO SERVE EVEN IN EMERGENCY CASES

OBSERVING AND COMPLYING WITH SERVICE STANDARDS;

RESPOND TO YOUR NEEDS AND RESPECT THE RIGHT OF

OUR CLIENTS;

ENTERTAIN COMPLAINTS, COMPLIMENTS AND

SUGGESTION AND NEEDS WITH A SMILE AND ENSURE

CORRECTIVE MEASURES TO SERVE YOPU BITTER;

COMPREHENSIVE;

ASSISTANCE;

RESPONSIVE AND

EFFEVTIVE

ALL THESE WE PLEDGE, BECAUSE WE C.A.R.E.






SCPH LIST OF FRONT LINE SERVICES

THE FOLLOWING ARE THE FRONTLINE SERVICES OF THE SCPH

BASED ON ITS: A) REGULAR INTERFACE WITH THE PUBLIC; B) HIGH

DEMAND; C) FREQUENTLY OF COMPLAINTS; AND D) IMMEDIATE

IMPACT:

1. OPD SERVICES

2. ER SERVICES

3. ADMITTING SERVICES

4. MEDICAL SOCIAL SERVICES

5. HOUSEKEEPING SERVICES ( UTILITY, LINES AND LAUNDRY)

6. SECURITY SERVICES

7. BILLING AND CASHIERING

8. MEDICAL RECORDS SERVICES

9. PHILHEALTH (MEDICARE) SERVICES

10. RADIOLOGY SERVICES

11. LABORATORY SERVICES

12. DIETARY SERVICES

13. PHARMACY SERVICES

14. TRANSPORT SERVICES

15. DORMITORY SERVICES

16. CENTRAL SUPPLY

EXCERPTS OF ACTIVITIES UNDERTAKEN:

OUT-PATIENT DEPARTMENT PROCEDURES

EMERGENCY ROOM PROCEDURES

ADMINISTRATIVE PROCEDURES

WARD PROCEDURES

PRE-OPERATIVE PROCEDURES

EARLY MORNING OF THE OPERATION DAY

PREPARATION OF OR

PATIENT CARE IN THE OR

POST-OPERATIVE PROCEDURES

CARE IN THE RECOVERY ROOM

PATIENT CARE IN THE LABOR ROOM

PATIENT CARE IN THE DELIVERY ROOM

OBSTETRIC WARD PROCEDURE






CENTRAL SUPPLY ROOM

REQUISITION OF SUPPLIES

RECEIVING AND STERILIZATION OF USED ARTICLES

ISSUANCE OF STERILE ARTICLES

ROUTINE PREPARATION OF SUPPLIES FOR STERILIZATION

ARTICLE FOR CONDEMNATION

REFERRAL PROCEDURES

TO OTHER HEALTH FACILITIES

TO OTHER DEPARTMENTS WITHIN THE HOSPITAL

NETWORKING FOR SPECIALIZED EQUIPMENT / PROCEDURES

ACCEPTING REFERRAL FROM OTHER FACILITIES

DISPOSITION OF PATIENT

DISCHARGE

DISCHARGE AGAINST MEDICAL ADVISE

ISSUANCE OF CLEARANCES CERTIFICATE

DISPOSITION OF CADAVER

PREPARATION OF CADAVER IN THE WARD

RECEIVING IN THE MORGUE

RELEASE THE CADAVER TO THE CLAIMANT

CONDUCTING AND AUTOPSY EXAMINATION

LABORATORY PROCEDURE

CONDUCTING LABORATORY EXAMINATION FOR OPD PATIENT

CONDUCTING LABORATORY EXAMINATION FOR ER PATIENT

CONSDUCTING LABORATORY EXAMINATION FOR IN-PATIENT

BLOOD CROSS-MATCHING

RELEASE OF DONOR’S BLOOD

BLOOD TRANSUSION PROCEDURE

HISTOPATH EXAMINATION

SCREENING OF VOLUNTEER BLOOD DONOR’S






RADIOLOGIC PROCEDURES

RADIOLOGIC EXAMINATION FOR OPD PATIENTS

RADIOLOGIC EXAMINATION FOR ER PATIENTS

RADIOLOGIC EXAMINATION FOR IN-PATIENTS

OFFICIAL READING AND REALEASE OF X-RAY RESULTS

PERFORMING ULTRA – SONOGRAPHY

MEDICAL SOCIAL SERVICES

CLASSIFICATION OF OUT-PATIENT

CLASSIFICATION OF ER PATIENT

CLASSIFICATION OF IN-PATIENT

SUMMARY OF CASE MANAGEMENT PROCESS

FACILITATE FOR FINANCIAL ASSISTANCE

PROCESSING OF INDIGENCY CLAIMS

NETWORKING WITH OTHER AGANECIES/WATCHERS AND

RELATIVES OF PATIENTS

SOCIAL CASEWORK PROCESS FOR HOSPITAL PATIENTS

MANAGEMENT REFERRAL FROM OTHER AGENCIES IN THE

COMMUNITY

DISCHARGE PLANNING

SOCIAL GROUPWORK PROCESS

COMMUNITY ORGANIZATION FOCUS OF LINKAGES

COMMUNITY ORGANIZING FOCUS ON THE COMMUNITY OUTREACH

MANAGEMENT OF VICTIMS OF ABUSE

MANAGEMENT OF ABANDONED AND NEGLECTED CHILDREN

MANAGEMENT OF ELDERLY PATIENTS

PHARMACY SERVICES

SEMESTRAL SUBMISSION OF REQUIRED DRUGS AND MEDICINES FOR

ANNUAL DRUG PROCUREMENT PLAN

REGULAR REQUISITION AND PROCUREMENT OF DRUG AND MEDICINES

ACCEPTANCE OF DELIVERIES, STORAGE AND PRESERVATION OF DRUGS

AND MEDICINES

FILLING-UP OF PRESCRIPTION FOR IN-PATIENTS

FILLING-UP OF PRESCRIPTION FOR OUT-PATIENT

REQUISITION OF EMERGENCY DRUGS

REQUISITION OF DISINFECTANTS

UNIT DOSE DRUG DISTRIBUTION SYSTEM






DIETARY SERVICES

DISPOSAL OF EXPIRED OR DAMAGED DRUGS AND MEDICINES

DIET PRESCRIPTION AT THE TIME OF ADMISISON

MENU PLANNING

FOOD PROCUREMENT

RECEIVING AND STORAGE OF FOOD ITEMS

FOOD PREPATION

FOOD DISTRIBUTION

DISHWASHING, HOUSKEEPING AND GARBAGE DISPOSAL

MEDICAL RECORD SERVICES

PROCESSING OF MEDICAL RECORDS

PREPARATION OF HOSPITAL CENSUS REPORT

ANALYSIS OF MEDICAL RECORS

CODING OF DISEASES

PREPARATION OF STATISTICAL REPORT

RETRIEVAL OF PATIENT’S RECORD AUTHORIZED BORROWERS

ISSUANCE OF MEDICAL AND MEDICO-LEGAL CERTIFICATES

PREPARATION OF BIRTH CERTIFICATES

PREPARATION OF DEATH CERTIFICATE

RELAEASE OF INFORMATION INSURANCE VERIFIER

DISPOSAL OF VALUELESS RECORDS

REQUISITION OF SUPPLIES AND MATERIALS FOR PURCHASE

ADMINITRATIVE SERVICES PROCEDURES

BUDGET PREPARATION

PREPARATION OF THE WORK AND FINANCIAL PLAN

COLELCTION FOR REGUALR HOSPITAL TRANSACTION

COLELCTION OF REIMBURSEMENT FROM PHILHEALTH

PROCESSING OF CLAIMS FOR PAYMENT (FOR PROVINCIAL HOSPITAL)

REPORTS AND OTHER DOCUMENTS RECEIVED FOR ENTRY IN THE BOOK OF

ACCOUNTS

PREPARATION REPORTS

REQUEST FOR THE RELEASE OF MONTHLY ALLOTMEN

REMITTANCES

COLLECTION OF SOILED LINEN

PREPARATION AND DISTRIBUTION OF CLEAN LINEN TO WARD

REPAIR AND DISPOSAL OF LINEN






BILLING PROCEDURES

FOR OUT-PATIENT, FOR IN-PATIENT

- ENCODING OF CHARGES

- PRINTING AND RE-PRINTING OF HOSPITAL BILL

- CONSOLIDATION, SUMMARIZING AND VERIFYING CHARGES

- COMPUTING FEES

- NUMBERING OF CHARGE SLIPS

PROCESSING OF CLAIMS OF HILHEALTH

- COLECTING DOCUMENTS

- ISSUANCE OF REQUIREMENTS/CHECKLIST

- VERIFYING DOCUMENTS

- CONSOLIDATION OF CLAIMS

- PROVIDING OF INSTRUCTION

- TRANSMITTAL AND FOLLOW-UP TO PHIC






GENERAL FUCNTION OF HOSPITAL FRONTLINE SERVICE AND UNITS

EMERGENCY ROOM PROVIDES QUALITY EMERGENCY CARE

TO THE COMMUNITY ON A 24-OUR BASIS

AN IN SOME INSTANCES URGENT CASES

BUT NOT NECESSARILY EMERGENCY

CASES. ALSO ACTS AS THE ENTRY POINT

FOR PATIENT FOR ADMISSION.

OUT-PATIENT DEPARTMENT PROVIDES OUT PATIENT SERVICES AND

ACTS AS THE ENTRY POINT FOR PATIENT

TO BE HOSPITALIZED.

ADMITTING UNIT FACILITTATES THE ADMISSION OF

PATIENT FOR CARE IN THE HOSPITAL.

MEDICAL SOCIAL SERVICE PERFORMS SOCIAL WORK

INTERVENTIONS.

RADIOLOGY UNIT PERFORMS RADIOLOGICAL

PROCEDURES.

LABORATORY UNIT PERFORMS LABORATORY PROCEDURES.

DIETARY SERVICE PROVIDES NUTRITIONAL CARE AND

MANAGEMENT

PHARMACY SERVICE PROVIDES DRUGS AND MEDICINES AND

OTHER THERAPEUTIC SUBSTANCES.

CENTRAL SUPPLY ROOM PREPARES, STERILIZES AND PROVIDES

MEDICAL SUPPLIES TO DIFFERENT UNITS.

LINEN AND LAUNDRY UNIT PROVIDES STERILE LINEN AND LINEN

MATERIALS

HOUSEKEEPING UNIT PROVIDES A SANITARY AND

THERAPEUTIC ENVIRONMENT.

BILLING BILLS PATIENT FOR COST INCURRED IN

HIS/HER CASE.






CASHIER COLLECTS PAYMENT AND ISSUES OF

OFFICIAL RECEIPTS.

MEDICAL RECORDS SERVICE PROCESSES AND MAINTAINS ALL

MEDICAL RECORDS.






FEEDBACK AND REDRESS MECHANISM

WE APPRECIATE IT IF WE CAN BE AFFORDED WITH YOUR

SUGGESTIONS BY DOING ANY OF THE FOLLOWING:

ACCOMPLISH OUR COMPLAINT OR COMPLIMENT FORM

AVAILABLE IN THE ADMIN OFFICE AND PUT YOUR

SUGGESTIONS IN THE SUGGESTION BOXES THAT WE HAVE

PLACED IN OUR FRONTLINE CENTERS.

SEND YOUR FEEDBACK THROUGH DIALING OUR HOTLINE

NUMBER 110 OR 228-3206

TALK TO OUR OFFICER/SUPPERVISOR OF THE DAY






PATIENT’S COMPLAINT FORM

DATE FILED :__________________

NAME :____________________________ DATE ADMITTED: ______

ADDRESS :_____________________________________________________

DIAGNOSIS :_____________________________________________________

ATTENDING PHYSICIAN/DOCTOR: _________________________________

COMPLAINT: I HAVE DIRECTLY OBSERVED THE MISCONDUCT OF

______________________________ AND MADE THE FOLLOWING

COMPLAINTS AGIANST HIM/HER.

__________ HE/SHE DEMANDED PAYMENT FROM ME IN THE AMOUNT OF

___________________

__________ HE/SHE DEMANDED THAT IF WE DO OT PAY THE DEPOSIT

AMOUNT OF ____________ HE WOULD NOT ATTEND TO MY

NEEDS

__________ HE/SHE RECEIVED THE PAYMENT ________HIMSELF W/O

ISSUING ME AN OFFICIAL RECEIPT.

__________ HE/SHE DID NOT ATTEND / TREAT ME WELL.

OTHERS, PLEASE SPECIFY:

________________________________________________________________

________________________________________________________________

________________________________________________________________

________________________________________________________________

________________________________________________________________

________________________________________________________________

________________________________________________________________

__________________.

THAT, I HAVE HERETO AFFIXED MY SIGNATURE TO SUPPORT MY

COMPLAINTS.

_______________________________ _______________________________

SIGNATURE ABOVE PRINTED NAME SIGNATURE ABOVE PRINTED NAME

COMPLAINANT WITNESS






Office : SOUTH COTABATO PROVINCIAL HOSPITAL SERVICE : AVAILING OUTPATIENT CONSULTATION

About the Service : It provides preventive and curative health services towards a self-reliant community and to ensure accessible; sustainable and complete primary

health care services for a better quality of life.

Delivery of Health Care Services in: Medicine, Pediatrics, Surgery, OB-Gyne, Optha, Dental and Ortho.

Location : IOPD Building, Outpatient Department

Requirements : Referral Form (Municipal Health Offices, other

hospitals and other health stations)

For child: Growth Monitoring Card or pregnant mother: Home Based Maternal Record

Card Laboratory and X-Ray Requests/Results Dental Requests/ Results

Fees and Charges : Refer to approved Revenue Code

HOW TO AVAIL OF THE SERVICE

ACTIVITY EMPLOYEE

RESPONSIBLE

AMOUNT OF FEES

DOCUMENTS TO BE

PRESENTED

DURATION OF

PERIOD LOCATION

1.

PRESENT YOUR REFERRAL FORM AND GET

PATIENT PRIORITY NUMBER

BHW/ TRAINEES/ NURSING

ATTENDANTS/ STAFF

REFERRAL SLIP 10 MINUTES OUT-PATIENT DEPARTMENT

2.

SUBMIT YOURSELF TO

INDIVIDUAL TREATMENT RECORD REGISTRATION OR RETRIEVAL OF HEALTH CARD

ADMITTING CLERK NURSE/ NA/ STAFF

30 MINUTES OUT-PATIENT DEPARTMENT

3. UNDERGO VITAL

SIGNS TAKING

ADMITTING CLERK

NURSE/ NA/ STAFF 10 MINUTES

OUT-PATIENT DEPARTMENT






ACTIVITY EMPLOYEE

RESPONSIBLE AMOUNT OF FEES

DOCUMENTS TO BE

PRESENTED

DURATION OF

PERIOD LOCATION

4.

WAIT FOR YOUR NAME TO BE CALLED BY THE

DOCTOR/NURSE AT THE TREATMENT

ROOM FOR MEDICAL EXAMINATION

STAFF/ PHYSICIANS

CONSULTATI

ON TIME ( 10AM TO 12NOON

AND 2PM TO 4PM)

DEPENDING

ON THE AVAILABILIT

Y OF THE

PHYSICIANS


5.

IF WITH LABORATORY REQUESTS, SUBMIT

REQUESTS TO THE STAFF

MEDTECH/ LABORATORY

STAFF 5 MINUTES


6.

SUBMIT CHARGE SLIPS AND PAY FEES TO THE CASHIER OFFICE

CASHIER/ COLLECTOR


7.

SUBMIT

LABORATORY REQUESTS TO THE MEDTECH

FOR LABORATORY EXAM

MEDTECH/ LABORATORY

STAFF


8. WAIT FOR THE LABORATORY

RESULT/S

MEDTECH/ LABORATORY

STAFF

30 MINUTES TO 1 HOUR


9.

SUBMIT LABORATORY RESULT TO THE DOCTOR/NURSE FOR MANAGEMENT

STAFF 30 MINUTES OUT-PATIENT DEPARTMENT

10.

WAIT FOR FURTHER

HOME MEDICINES,

INSTRUCTIONS AND FOLLOW-UP CHECK-UP

SCHEDULE

PHYSICIAN/NURSE 15 MINUTES OUT-PATIENT DEPARTMENT

END OF TRANSACTION






Office : SOUTH COTABATO PROVINCIAL HOSPITAL SERVICE : AVAILING DENTAL SERVICE

About the Service : It provides preventive and curative dental services due to Dental Desease; teeth and tissue of the mouth.

It provides instruction and diet, brushing, flossing, the use of flourides and other aspects of dental care.

Location : IOPD Building

Requirements : Individual Treatment Record



ACTIVITY EMPLOYEE RESPONSIBLE

AMOUNT OF FEES

DOCUMENTS TO BE

PRESENTED

DURATION OF PERIOD

LOCATION

1.

SUBMIT YOURSELF FOR TRIAGE AT THE INFORMATION

DENTAL AIDE 3 MINUTES OUT-PATIENT DEPARTMENT

2.

SUBMIT YOURSELF FOR INDIVIDUAL

TREATMENT RECORD

REGISTRATION AND UNDERGO VITAL SIGNS

TAKING

DENTAL AIDE 5 MINUTES/

PATIENT


3.

SUBMIT YOURSELF FOR

DENTAL EXAMINATION/ MANAGEMENT

DR. SHIRLEY

CATEDRAL

20 MINUTES /

PATIENTS


4. ISSUANCE OF CHARGE SLIP

DENTAL AIDE 1 MINUTE OUT-PATIENT DEPARTMENT

5.

PROCEED TO THE CASHIER SECTION FOR

PAYMENT

CASHIER / CASH CLERK

CHARGE SLIP 5 TO 10

MINUTES


6.

PRESENT YOUR OFFICIAL RECEIPT, DRUGS AND MEDS AND

OTHER DENTAL REQUIREMENTS

TO THE DENTAL

AIDE

DENTAL AIDE OFFICIAL

RECEIPT 1 MINUTE








AMOUNT OF FEES

DOCUMENTS TO BE

PRESENTED

DURATION OF PERIOD

LOCATION

7.

SUBMIT

YOURSELF FOR POST-TREATMENT

ADVICE

DR. SHIRLEY CATEDRAL


END OF TRANSACTION






Office : SOUTH COTABATO PROVINCIAL HOSPITAL SERVICE : AVAILING OF HOSPITALIZATION ASSISTANCE

About the Service : It provides assistance to financialy deprived or financially exhausted individuals in payment for their hospital bills.

Location : SCPH Main Building (Social Worker’s Section at

Emergency Room) Fees and Charges : Barangay Certification/ Proof of Identification

(ID, CTC) and Hospital Bill



AMOUNT OF FEES

DOCUMENTSTO BE PRESENTED

DURATION OF PERIOD

LOCATION

1.

SUBMIT THE REQUIREMENTS (CERTIFICATION, PROOF OF IDENTIFICATION AND HOSPITAL BILL)

MEDICAL SOCIAL

WORKER 5 MINUTES

EMERGENCY

ROOM

2.

ANSWER QUESTIONS

FROM THE INTERVIEW AND AFFIX SIGNATURE

ON THE PATIENT INFORMATION SHEET

MEDICAL SOCIAL

WORKER

10 MINUTES EMERGENCY

ROOM

3.

SECURE ELIGIBILITY FOR

ASSISTANCE / REFERRAL LETTER

MEDICAL SOCIAL

WORKER 5 MINUTES

EMERGENCY

ROOM

4.

PROCEED TO DIFFERENT AGENCIES (MSWDO’S, CSWDO. DSWDO REGIONAL OFFICE XII AND SUBMIT THE ELIGIBILITY OF ASSISTANCE

AND HOSPITAL BILL

SOCIAL WORKER

2 – 5

MINUTES EMERGENCY

ROOM

5.

SECURE GUARANTEE LETTER INDICATING THE AMOUNT OF

ASSISTANCE

SOCIAL WORKER

2 – 5

MINUTES EMERGENCY

ROOM






ACTIVITY EMPLOYEE



DURATION OF PERIOD

LOCATION

6.

SUBMIT THE REFERRAL SLIP INCLUDING OTHER DOCUMENTS FOR FILING AND RECORDING

MEDICAL SOCIAL

WORKER 5 MINUTES

EMERGENCY ROOM

7.

PAY THE

HOSPITAL BILL AND SECURE OFFICIAL RECEIPT

CASHIER 5 MINUTES EMERGENCY

ROOM

END OF TRANSACTION






Office : SOUTH COTABATO PROVINCIAL HOSPITAL

SERVICE : AVAILING OF PHARMACY SERVICE

About the Service : It provides drugs and medicines and other therapeutic

substances

Location : SCPH Main Building (Pharmacy near Main Entrance)

Fees and Charges : Prescription


ACTIVITY EMPLOYEE


DOCUMENTS TO BE

PRESENTED

DURATION OF PERIOD

LOCATION

1. PRESENT THE

PRESCRIPTION TO THE PHARMACY

PHARMACIST PRESCRIPTION 2 MINUTE

2.

IF THE DRUGS AND MEDICINES ARE AVAILABLE, SECURE THE PRESCRIPTION WITH PRICE

NOTATION AND PAY TO THE CASHIER

PHARMACIST AND CASHIER

PRESCRIPTION 10 MINUTES

3.

IF THE DRUGS AND MEDICINES ARE NOT AVAILABLE, PROCEED TO THE HPSIS AND PAY DIRECTLY

HPSIS PHARMACIST AND CASHIER

PRESCRIPTION 1 MINUTE

END OF TRANSACTION







SERVICE : AVAILING OF BILLING AND CASHIERING SERVICES

About the Service : Bills patient for cost incurred in his/ her care and

collects payment and issues Official Receipts.

Location : SCPH Main Building (Billing Section near Main Entrance)

Requirements : Note for Discharge , Hospital Bill and Clearance


ACTIVITY EMPLOYEE


DOCUMENTS TO BE

PRESENTED

DURATION OF PERIOD

LOCATION

1. PRESENT THE NOTE FOR DISCHARGE

BILLING CLERK NOTE FOR

BILLING 5 MINUTES

2.

SECURE HOSPITAL

BILL AND VERIFY FACTS (SUCH AS IF WITH PHIC)

BILLING CLERK 1 HOUR

3.

IF PHIC MEMBER OF BENEFICIARY,

SECURE ALL REQUIREMENTS

MEDICARE

CLERK 30 MINUTES

4.

PRESENT

HOSPITAL BILL, PAY SUBMIT ACCOMPLISHED

CLEARANCE AND SECURE OFFICIAL

RECEIPT

CASHIER STATEMENT OF

ACCOUNT 10 MINUTES

END OF TRANSACTION






Office : SOUTH COTABATO PROVINCIAL HOSPITAL SERVICE : AVAILING OF NUTRITION AND DIETETIC SERVICES

About the Service : Provides nutritional care and management, secures that patients are given food for nourishment

Locatio : SCPH Main Building (Dietary Office)

Requirements : Doctor’s Order (for special diet care, eg. tube feeding and supplemental nourishment)


ACTIVITY EMPLOYEE


DOCUMENTS TO BE

PRESENTED

DURATION OF PERIOD

LOCATION

1.

PRESENT AND CONFIRM PATIENT FROM LIST

FOOD SERVICE WORKER

3 MINUTES

TO 10 MINUTES

SCPH MAIN

BUILDING (DIETARY SECTION)

2. RECEIVE FOOD FOOD

SERVICE WORKER

15

MINUTES

SCPH MAIN


3.

FOR SPECIAL CARE, PRESENT DOCTOR’S ORDER AND WAIT FOR INSTRUCTIONS/ COUNSELING

NUTRITIONITS – DIETITIAN

20

MINUTES

SCPH MAIN


END OF TRANSACTION






Office : SOUTH COTABATO PROVINCIAL HOSPITAL SERVICE : SECURING CERTIFICATION

About the Service : Provides/ Issues Certification to Clients/ Patients Concerned

a. Medical Certificate

b. Medico-Legal Certificate c. Certificate of Confinement

d. Certificate of Live Birth e. Death Certificate f. Fetal death Certificate

Location : SCPH Main Building (Medical Records Section)

Requirements : Patient’s Medical Records/ Chart/ Philhealth

Clearance/ Official Receipt


ACTIVITY EMPLOYEE

RESPONSIBLE

AMOUNT

OF FEES

DOCUMENTS

TO BE

PRESENTED

DURATION OF

PERIOD

LOCATION

A - If patient s till admitted

or not yet discharged: (a

& c)

1. Request from the Nurses ’ Station, proceed to the Medical Records Section

with the Nurse or Nursing Attendant on duty handling the patient record for the preparation of Certi ficate.

NOD / NAOD

Patient

medical record

5 to10 minutes

Medical

Records

Office (MRO)

2. Secure charge

slip

MR

clerk/encoder

1-2 minutes MRO

3. Pay to the Cashier’s Office

Cashier

Php50.00 Charge slip 5 to 10

minutes

Cashier’s

Office






ACTIVITY EMPLOYEE

RESPONSIBLE

AMOUNT

OF FEES

DOCUMENTS

TO BE

PRESENTED

DURATION OF

PERIOD

LOCATION

4. Present Official

Receipt to Medical Records Section and wait

to claim

MR

clerk/encoder

Signatory:

MC – attending

physician

CC – MR Officer

Official receipt

5 to 10

minutes OR

dependent in

the availability

of signatory

MRO

5. Or wait for a text from the MR staff to

come back and claim if signatory is not

available

Signatory:

MC – attending

physician

Valid ID 10 to 15

minutes or to

come back

after text

received that

Certi ficate is

ready for

release

MRO

B - If patient already

discharged/OPD/ER

consultation (a & b):

1. Request from Medical Records Section

MR

clerk/encoder

Record retrieval

clerk

MC – 50.00

ML –

215.00

MC for

insurance -

P115.00

Same as no. 2-

5 above

MRO

2. Same as step 2-

5 A above Reminder: ML

certi fication should be claimed by patient only, if he/she is still

recuperating, to next kin w/ authorization letter

Signatory:

MLC – Attending

Physician

Except for (d) Bi rth

Certi ficate:

1. Request for Bi rth

Information Sheet form from Medical Records Section, fill up and sign

2. Return the duly filled up said form to MR

clerk for validation and wait for further

instructions

MR

clerk/encoder

Php – 10.00

for COLB

form only

BIS duly filled-

up

1-2 minutes

10 to 30

minutes

Medical

Records

Clerk/Encoder






ACTIVITY EMPLOYEE

RESPONSIBLE

AMOUNT

OF FEES

DOCUMENTS

TO BE

PRESENTED

DURATION OF

PERIOD

LOCATION

For (e & f) Death /Fetal

Death Certificate

Step 1 – 5 same as B

Reminder: Only the next

kin can claim and sign the

certi ficate

MR

clerk/encoder

Php – 10.00

for form

only

Valid ID or

Bi rth

Certi ficate of

the expired

patient and

valid ID of

claimant

15 to 30

minutes or to

come back

after text

received that

Certi ficate is

ready for

transcription

and release

Medical

Records

Clerk/Encoder

END OF TRANSACTION

Republic of the Philippines Province of South Cotabato

SOUTH COTABATO PROVINCIAL HOSPITAL City of Koronadal

Tel. # (083) 228-3206 (local-102) TeleFax # (083) 228-3506


Office : SOUTH COTABATO PROVINCIAL HOSPITAL SERVICE : SECURING CERTIFICATION

About the Service : Provides cofirmation and certification of service from the South Cotabato Provincial Hospital

Location : SCPH Main Building (Chief Nurse Office)

Requirement : Pertinent personal records



AMOUNT OF FEES

DOCUMENTS TO BE

PRESENTED

DURATION OF PERIOD

LOCATION

1. SECURE CLEARANCE AND BILL FORM

TRAINING COORDINATOR/

CN 5 MINUTES

CHIEF NURSE OFFICE

2. SECURE NOTATION AND CHARGE SLIP


CN 5 MINUTES

CHIEF NURSE OFFICE

3. PAY TO THE CASHIER’S OFFICE

CASHIER / CASH CLERK

P50.00

NOTE FROM THE CHIEF

NURSE OFFICE

TO PAY

10 MINUTES CASHIERS

OFFICE

4. PRESENT OFFICIAL RECEIPT TO THE CN OFFICE


CN

OFFICIAL RECEIPT AND DULY SIGNED CLEARANCE

FORM

5 MINUTES CHIEF NURSE

OFFICE

5.

WAIT FOR THE DULY SIGNED BY THE CHIEF OF HOSPITAL WITH SEAL CERTIFICATION AND CLAIM AT THE ADMIN OFFICE/CHIEF NURSE

DURING OFFICE HOURS:

(8:00am – 5:00pm)

CHIEF NURSE OFFICE

END OF TRANSACTION







SERVICE : AVAILING AFFILIATION TRAINING /SERVICES

About the service : Provides training services to the affiliates from

different accredited schools

Location : SCPH Main Building (Chief Nurse Office)

Requirement : request, school administrator endorsement, MOA and

pertinent school records



AMOUNT OF FEES

DOCUMENTS TO BE PRESENTED

DURATION OF

PERIOD

LOCATION

1.

SECURE LIST OF REQUIREMENTS TO THE CHIEF NURSE OFFICE

TRAINING COORDINATOR /

CHIEF NURSE LETTER REQUEST

5 TO 15 MINUTES

CHIEF NURSE OFFICE

2.

SUBMIT THE REQUIREMENT

S TO THE CHIEF NURSE OFFICE FOR

EVALUATION AND INSTRUCTIONS

TRAINING COORDINATOR /

CHIEF NURSE

MOA/CONTRACT OF AFFILIATION/LIST OF

STUDENTS/DATE OF EXPOSURE/NAME OF

CLINICAL

INSTRUCTOR/CATEGORY OF STUDENT AND

AREA

3 TO 5 MINUTES

CHIEF NURSE

OFFICE

3.

WAIT FOR THE PROCESSING

AND APPROVAL

COH AND PGO MOA/ CONTRACT OF

AFFILIATION

3 DAYS TO

10 DAYS

ADMIN OFFICE /

PGO

4.

SECURE A COPY OF THE APPROVED REQUEST AND DULY SIGNED MOA

ADMINISTRATIVE OFFICE

MOA / COA 5 MINUTES ADMIN OFFICE

5.

CONFIRM

SCHEDULE AND SECURE FURTHER

INSTRUCTIONS FROM THE TRAINING COODINATOR

TRAINING

COORDINATOR

APPROVED SCHEDULE

OF

TRAINING OF

STUDENTS

30 MINUTES

TO 1 HOUR

CHIEF

NURSE OFFICE

END OF TRANSACTION







SERVICE : AVAILING TRANSPORT (AMBULANCE) SERVICES

About the service : Provides transport services to the patients to and from

the South Cotabato provincial hospital and may cater

to other hospitals depending on the availability of

resources.

Location : SCPH Main Building (Drivers’ Quarter)

Requirement : request (details of patient’s name, case, destination

and purpose) referral


ACTIVITY EMPLOYEE


DOCUMENTS TO BE

PRESENTED

DURATION OF PERIOD

LOCATION

1.

FOR TRAVEL TO AND FROM SCPH, PRESENT THE

REQUEST TO THE DRIVERS’ QUARTER AND WAIT FOR

CONFIRMATION / INSTRUCTION

DRIVER ON DUTY

10 MINUTES

TO 30 MINUTES

2. SECURE CHARGE SLIP AND PAY TO THE CASHIER

DRIVER ON DUTY / CASHIER OR COLLECTING

OFFICER

CHARGE SLIP 15 MINUTES

3.

SUBMIT OFFICIAL RECEIPT TO THE

DRIVER ON DUTY AND SECURE PAYMENT FOR

FUEL AND TEV

DRIVER ON DUTY

5 MINUTES

4.

CONFIRM FINAL SCHEDULE AND

CARRY- OUT INSTRUCTION

15 MINUTES

END OF TRANSACTION






FOR SPECIAL TRAVEL (FROM RESIDENCE TO OTHER HOSPITALS)


ACTIVITY EMPLOYEE


DOCUMENTS TO BE

PRESENTED

DURATION OF PERIOD

LOCATION

1.

PRESENT THE REQUEST TO THE

DRIVERS’ QUARTER AND WAIT FOR INSTRUCTION

DRIVER ON DUTY 10 TO 30

MINUTES

2.

SECURE APPROVAL FROM THE OFFICE OF THE CHIEF OF HOSPITAL OR ADMINISTRATIVE OFFICE

CHIEF OF HOSPITAL /

ADMINISTRATIVE OFFICER

WITHIN OFFICE HOURS

(8:00 AM TO 5:00 PM)

3. CONFIRM TRAVEL AND SECURE CHARGE SLIP

DRIVER ON DUTY 10 MINUTES

4. PAY TO THE CASHIER’S OFFICE

COLLECTING OFFICER/CASHIER

CHARGE SLIP 5 TO 10

MINUTES

5.

SUBMIT OR TO THE DRIVER AND SECURE PAYMENT FOR FUEL AND TEV


6.

CONFIRM FINAL SCHEDULE AND

CARRY OUT INSTRUCTIONS


END OF TRANSACTION







SERVICE : AVAILING DISCOUNTS

About the service : It provides assistance to financially deprived or

financially exhausted individuals in payment for their

hospital charges

Location : SCPH Building and Provincial Capitol (Medical Social

Worker and Provincial Governor’s Office)

Requirement : Charge Slips, Prescriptions (Rx) or Hospital Bill


ACTIVITY EMPLOYEE RESPONSIB

LE

AMOUNT OF FEES

DOCUMENTS TO BE

PRESENTED

DURATION OF

PERIOD

LOCATION

1.

PRESENT CHARGE SLIPS/PRESCRIPTIONS/ HOSPITAL BILL (WITH NOTATION-PATIENT CLASSIFICATION OF MSSO)

MEDICAL SOCIAL

WORKER 5 MINUTES

2.

SECURE NOTATION AND REFERRAL

MEDICAL

SOCIAL WORKER

5 MINUTES

3.

PRESENT NOTATION/

REFERRAL TO THE CASHIER’S OFFICE AND PAY

COLLECTING

OFFICER / CASHIER

3 MINUTES

4.

PROCEED TO THE MSSO AND PRESENT OR AND SUPPORTING DOCUMENTS FOR ENCODING

MEDICAL SOCIAL

WORKER 5 MINUTES

5.

SUBMIT OR TO THE PROPER UNITS TO AVAIL SERVICES

LABORATORY FOR EXAMINATION AND RESULTS

NURSE STATIONS FOR DISCHARGE

DRIVERS’ QUARTER FOR TRANSPORT SERVICES

MEDICARE FOR PHIC PROCESSING

PHARMACY FOR DRUGS AND MEDICINES

OPD FOR

CONSULTATION, ETC.

HOSPITAL STAFF

ASSIGNED IN SERVICE UNITS

5 MINUTES

END OF TRANSACTION







SERVICE : AVAILING DISCHARGE SERVICES

About the service : It provides services for patients who wish to be

discharged from the hospital

Location : SCPH Building (Nurse Stations of respective wards)

Requirement : Clearance, Official receipt, Discharge Note



AMOUNT OF FEES

DOCUMENTS TO BE

PRESENTED

DURATION OF PERIOD

LOCATION

1.

SECURE DISCHARGE NOTE FROM THE NURSE STATION

NURSE ON DUTY 5 MINUTES

2.

PROCEED TO THE

BILLING SECTION, SECURE HOSPITAL

BILL AND

ACCOMPLISH CLEARANCE

BILLING CLERK, IN-CHARGE CSR,

PHIC,

LABOTARORY

3 MINUTES TO

1 HOUR

3.

PRESENT ACCOMPLISHED CLEARANCE TO

THE CASHIER’S OFFICE AND PAY THE BILL, OFFICIAL

RECEIPT TO NURSE STATION WHERE PATIENT IS

ADMITTED

COLLECTING OFFICER / CASHIER

5 TO 10

MINUTES

4.

PRESENT OFFICIAL

RECEIPT TO NURSE STATION WHERE PATIENT IS ADMITTED


5. WAIT FOR VERIFICATION AND

DISCHARGE CARD

NURSE ON DUTY 5 TO 10

MINUTES

6.

PROCEED TO THE GUARD, PRESENT

THE DISCHARGE CARD / CLEARANCE FROM

THE NURSE STATION AND

SUBMIT BELONGINGS FOR INSPECTION

HOSPITAL SECURITY

GUARD ON DUTY

5 MINUTES

END OF TRANSACTION







SERVICE : CLAIMING OF CADAVER

About the service : It ensures that the cadaver is released to the

appropriate legal claimant.

Location : SCPH Building (ER medical Social Worker and

Morgue)

Requirement : Disposition of cadaver form, clearance



AMOUNT OF FEES

DOCUMENTS TO BE

PRESENTED

DURATION OF PERIOD

LOCATION

1.

SECURE DISCHARGE NOTE FROM THE NURSE STATION


2.

SECURE HOSPITAL

BILL AND

ACCOMPLISH CLEARANCE

BILLING

CLERK/IN CHARGE, CSR,

PHIC,

LABORATORY, COLLECTING

OFFICER OR CASHIER

5 MINUTES

3.

PRESENT

ACCOMPLISHED CLEARANCE AND OFFICIAL RECEIPT

TO NURSE STATION WHERE PATIENT IS

ADMITTED


4. WAIT FOR

VERIFICATION AND DISCHARGE CARD


5.

PROCEED TO THE

GUARD, PRESENT THE DISCHARGE CARD /

CLEARANCE FROM THE NURSE STATION AND

SUBMIT BELONGINGS FOR INSPECTION

HOSPITAL

SECURITY GUARDS ON

DUTY

CLEARANCE 2 MINUTES

END OF TRANSACTION







SERVICE : AVAILING EMERGENCY ROOM SERVICES

About the service : Provides quality emergency care to the community on

a 24-hour basis and in some instances urgent cases

but not necessarily emergency cases. Also acts as

the entry point for patient for admission.

Location : EMERGENCY ROOM

Requirement : Referral Form (Municipal Health Offices, other

Hospitals and other Health Stations)

For Child: Growth Monitoring Card

For Pregnant Mother: Home Based Maternal Record

Card

Laboratory and X-Ray Requests/Results



ACTIVITY EMPLOYEE


DOCUMENTS TO BE

PRESENTED

DURATION OF PERIOD

LOCATION

1.

SUBMIT YOURSELF FOR INITIAL DATA

GATHERING, VITAL SIGNS TAKING.

IF PATIENT IS CRITICAL, WATCHER

SHOULD PROVIDE THE DATA AND

RECEIVE INSTRUCTION

NURSE /NURSING ATTENDANT

REFERRAL SLIP 10 MINUTES OR WITHIN

THE DAY

EMERGENCY ROOM

2.

PATIENT RECEIVE EMERGENCY

TREATMENT

ER STAFF / PHYSICIAN

DEPENDING ON THE

TREATMENT

DONE

AS SOON AS

POSSIBLE EMERGENCY

ROOM






ACTIVITY EMPLOYEE

RESPONSIBLE

AMOUNT OF FEES

DOCUMENTS TO BE

PRESENTED

DURATION OF

PERIOD LOCATION

3.

WAIT FOR THE PRESCRIPTION AND BUY THE DRUGS AND MEDICINES, MEDICAL SUPPLIES AT

THE OTHER PHARMACIES OUTSIDE THE

HOSPITAL IF NOT AVAILABLE IN

THE HOSPITAL PHARMACY

PHYSICIAN/NURSE/MED

ICAL SOCIAL WORKER/CASHIER

REFER TO APPROVE

D REVENUE

CODE

CHARGE SLIP

/ BILLING STATEMENT

10 TO 15 MINUTES

EMERGENCY

ROOM / PHARMACY/CASH

IER SECTION

4.

SUBMIT

MEDICINES AND OTHER

PRESCRIBED MATERIALS

NURSE / NURSING ATTENDANT

10 TO 15 MINUTES

5.

WAIT FOR

FURTHER INSTRUCTION. IF FOR DISCHARGE, BRING CHARGE SLIP/S TO THE CASHIER AND PAY.

IF CAN’T AFFORD TO PAY, GO TO

THE SOCIAL SERVICE FOR DISCOUNTS.

CASHIER AND MEDICAL SOCIAL WORKER

CHARGE SLIP

/ BILLING STATEMENT

10 TO 15

MINUTES OR WITHIN

THE DAY

6.

PRESENT THE OFFICIAL RECEIPT TO THE STAFF AND GET FINAL HOME INSTRUCTION


OFFICIAL RECEIPT

10 TO 15 MINUTES

IF PATIENT IS FOR ADMISSION

7.

WAIT FOR FURTHER

INSTRUCTION


WITHIN THE DAY

EMERGENCY ROOM






ACTIVITY EMPLOYEE


DOCUMENTS TO BE

PRESENTED

DURATION OF PERIOD

LOCATION

8.

GO TO THE

ADMITTING SECTION FOR ADDITIONAL DATA

ADMITTING CLERK ADMISISON

CHART WITHIN THE

DAY

EMERGENCT

ROOM- ADMITTING

SECTION

9.

INFORM THE STAFF ON THE TYPE OF ACCOMMODATION

YOU WANT (WARD OR PAYWING)

ADMITTING CLERK ADMISISON

CHART WITHIN THE

DAY

EMERGENCT ROOM-

ADMITTING SECTION

10.

GET BRIEFING AND INSTRUCTION FROM THE

MEDICAL SOCIAL WORKER / ADMITTING CLERK

RELATIVE THE CONSENT FOR ADMISSION

MEDICAL SOCIAL WORKER /

ADMITTING CLERK

WITHIN THE DAY

11 SIGN THE ADMISSION CONSENT FORM

MEDICAL SOCIAL WORKER

CONSENT

FORM 5 MINUTES

12.

WAIT FOR THE FINAL INSTRUCTION

BEFORE TRANSPORT TO

THE ROOM OF CHOICE

NURSE / NURSING

ATTENDANT / UTILITY WORKER

CLEARANCE /

DISCHARGE INSTRUCTION

WITHIN THE DAY

EMERGENCY ROOM

END OF TRANSACTION







SERVICE : AVAILING WARD SERVICES

About the service : It provides effective, efficient and quality health care

services to admitted patients with medical, surgical,

pediatric and obstetrical-gynecological illnesses.

Location : SCPH MAIN Building

Requirement : Referral from Emergency Room

Patient’s Admission Chart

Laboratory and X-Ray Requests / Result



ACTIVITY EMPLOYEE


DOCUMENTS TO BE

PRESENTED

DURATION OF PERIOD

LOCATION

1.

GIVE THE MEDICINES AND OTHER MATERIALS TO THE STAFF

NURSE 5 MINUTES

2.

WAIT FOR THE INSTRUCTION OF

URINALYSIS, FECALYSIS AND OTHER

DIAGNOSTIC PROCEDURES TO BE DONE

NURSE / NURSING

ATTENDANT 5 MINUTES

3.

FOR FECALYSIS AND URINALYSIS – ASK THE

REQUEST FROM THE STAFF AND

SEND THE SPECIMEN TO THE

LABORATORY

NURSE / NURSING

ATTENDANT

5 MINUTES

4.

PLACE THE SPECIMEN BOTTLE JUST ABOVE THE REQUEST FROM AT THE GLASS

WINDOW OF THE LABORATORY

MEDICAL TECHNOLOGIST

LABORATORY

REQUEST 10 MINUTES






ACTIVITY EMPLOYEE


DOCUMENTS TO BE

PRESENTED

DURATION OF PERIOD

LOCATION

5.

FOR ULTRASOUND AND X-RAY – ASK

THE STAFF ABOUT THE SCHEDULE

RADIOLOGIC TECHNOLOGIST

/ X-RAY CLERK

ULTRASOUND/X-

RAY REQUEST 5 MINUTES

6.

WAIT FOR THE INSTRUCTION FROM THE STAFF

WHEN TO PROCEED TO THE ULTRASOUND ROOM/X-RAY ROOM

NURSE / NURSING

ATTENDANT 5 MINUTES

END OF TRANSACTION







SERVICE : AVAILING PAYWARD SERVICES

About the service : It provides effective, efficient and quality health care

services to admitted patients with medical, surgical,

pediatric and obstetrical-gynecological illnesses.

Location : SCPH MAIN Building

Requirement : Referral from Emergency Room

Patient’s Admission Chart

Laboratory and X-Ray Requests / Result



ACTIVITY EMPLOYEE


DOCUMENTS TO BE

PRESENTED

DURATION OF PERIOD

LOCATION

1.

GIVE THE MEDICINES AND OTHER MATERIALS TO THE STAFF

NURSE WITHIN THE

DAY

2.

WAIT FOR THE INSTRUCTION OF

URINALYSIS, FECALYSIS AND OTHER

DIAGNOSTIC PROCEDURES TO BE DONE

NURSE / NURSING

ATTENDANT

WITHIN THE DAY

3.

FOR FECALYSIS AND URINALYSIS – ASK THE

REQUEST FROM THE STAFF AND

SEND THE SPECIMEN TO THE

LABORATORY

NURSE / NURSING

ATTENDANT

WITHIN THE

DAY

4.

PLACE THE SPECIMEN BOTTLE JUST ABOVE THE REQUEST FROM AT THE GLASS

WINDOW OF THE LABORATORY

MEDICAL

TECHNOLOGIST

LABORATORY

REQUEST

WITHIN THE

DAY

LABORATORY

SECTION






ACTIVITY EMPLOYEE


DOCUMENTS TO BE

PRESENTED

DURATION OF PERIOD

LOCATION

5.

FOR ULTRASOUND

AND X-RAY – ASK THE STAFF ABOUT THE

SCHEDULE

RADIOLOGIC

TECHNOLOGIST /

X-RAY CLERK

ULTRASOUND/X-

RAY REQUEST WITHIN THE

DAY

6.

WAIT FOR THE INSTRUCTION

FROM THE STAFF WHEN TO PROCEED TO THE ULTRASOUND FORM

NURSE / NURSING

ATTENDANT

WITHIN THE DAY

END OF TRANSACTION







SERVICE : AVAILING OF MEDICINES AND SUPPLIES OF

OPERATIVE PATIENTS AT EMERGENCY ROOM

About the service : Provides drugs, medicines and supplies for operative.

Location : SCPH ER and Main Building

Requirement : Prescription


ACTIVITY EMPLOYEE


DOCUMENTS TO BE

PRESENTED

DURATION OF PERIOD

LOCATION

1.

GET PRESCRIPTION

OF MEDICINES AND/OR SUPPLIES AND WAIT FOR INSTRUCTIONS

PHYSICIAN SURGEON

NURSE 5 MINUTES

2.

IF INDIGENT, PRESENT THE PRESCRIPTION TO THE PHARMACY

MEDICAL SOCIAL WORKER

PHARMACIST NURSE

1 MINUTE

3.

IF NOT INDIGENT, PRESENT THE PRESCRIPTION TO

THE PHARMACY

PHARMACIST 2 MINUTES

4.

PRESENT THE CHARGE SLIP TO

THE CASHIER AND PRESENT OFFICIAL RECEIPT TO THE

PHARMACIST

CASHIER, PHARMACIST

3 MINUTES

5.

GET THE MEDICINES AND/OR SUPPLIES AND ENDORSE TO THE NURSE FOR ENDORSEMENT TO OPERATING ROOM

PHARMACIST NURSE

OR 2 MINUTES

6.

GET PRESCRIPTION OF MEDICINES AND/OR SUPPLIES

AND WAIT FOR INSTRUCTIONS

PHYSICIAN SURGEON

NURSE

5 MINUTES

END OF TRANSACTION







SERVICE : AVAILING OF X-RAY AND ULTRASOUND SERVICES

About the service : To provide quality, accessible and affordable

diagnostic services to patients SCPH, RHU and other

private health facilities in order to come up with

precise diagnoses and treatment thus shortening the

length of illness, hospital stay and prolonged quality of

life.

Location : SCPH Main Building (Radiology Department)

Requirement : Referral forms from RHU’s and/or X-Ray Request

from RHU’s, other hospitals and health stations.

: Request form from Wards and ER Section

X-RAY (IN-PATIENT)


ACTIVITY EMPLOYEE


DOCUMENTS TO BE

PRESENTED

DURATION OF PERIOD

LOCATION

1.

ACCEPT REQUEST FROM THE PATIENT/WATCHER FOR EVALUATION OF

THE RADIOLOGIC TECHNOLOGIST


5 MINUTES

2. ISSUE CHARGE SLIP AND FORWARD TO BILLING SECTION

RADIOLOGIC

TECHNOLOGIST 5 MINUTES

3.

PREPARE MARKER

AND CASSETTE, POSITIONS PATIENT AND TAKE

RADIOGRAPH AS REQUESTED


5-15 MINUTES

4.

PROCESSING OF

FILMS, CHECK QUALITY OF

RADIOGRAPH AND DRYING OF FILMS


5 TO 30

MINUTES

5.

RECORDING OF PATIENTS AND FILMS USED AND FORWARD TO RADIOLOGIST FOR

READING


5 MINUTES

PER PATIENT






ACTIVITY EMPLOYEE


DOCUMENTS TO BE

PRESENTED

DURATION OF PERIOD

LOCATION

6

INTERPRETATION OF RADIOGRAPH AND

SIGNING OF OFFICIAL RESULTS

RADIOLOGIST

WITHIN TWENTY

FOUR (24)

HOURS DURING WEEK

DAYS

7. ENCODING AND RECORDING OFFICIAL RESULTS

DATA ENCODER 5 MINUTES

8. RELEASING OF OFFICIAL RESULTS TO

WARDS

DATA ENCODER 10 TO 15

MINUTES PER

STATION

9. FILING OF FILMS AND DUPLICATES OF

OFFICIAL READING

DATA ENCODER / RADIOLOGIC

TECHNOLOGIST

15 TO 30 MINUTES

END OF TRANSACTION






X-RAY (OUT-PATIENT)



AMOUNT OF FEES


DURATION OF PERIOD

LOCATION

1.

ACCEPT REQUEST FROM THE

PATIENT/WATCHER FOR EVALUATION OF THE RADIOLOGIC TECHNOLOGIST


5 MINUTES

2.

ISSUE CHARGE SLIP

AND INSTRUCT TO PROCEED TO THE MEDICAL SOCIAL

WORKER FOR DISCOUNT


5 MINUTES

3.

ACCEPT AND

RECORD OFFICIAL RECEIPT


5 MINUTES

4.

PREPARE MARKER AND CASSETTE, POSITIONS

PATIENT AND TAKE RADIOGRAPH AS REQUESTED

RADIOLOGIC

TECHNOLOGIST

5-15

MINUTES

5.

PROCESSING OF FILMS, CHECK QUALITY OF

RADIOGRAPH AND DRYING OF FILMS

RADIOLOGIC

TECHNOLOGIST

5 TO 30

MINUTES

6

RECORDING OF PATIENTS AND FILMS USED AND

FORWARD TO RADIOLOGIST FOR READING

RADIOLOGIC

TECHNOLOGIST

5 MINUTES

PER PATIENT

7.

INTERPRETATION OF RADIOGRAPH

AND SIGNING OF OFFICIAL RESULTS

RADIOLOGIST

WITHIN TWENTY

FOUR (24)

HOURS DURING

WEEK DAYS

8. ENCODING AND RECORDING OFFICIAL RESULTS

DATA ENCODER 5 MINUTES

9. RELEASING OF OFFICIAL RESULTS

TO WARDS

DATA ENCODER 10 TO 15 MINUTES

PER STATION

10.

FILING OF FILMS AND DUPLICATES

OF OFFICIAL READING

DATA ENCODER / RADIOLOGIC

TECHNOLOGIST

15 TO 30

MINUTES

END OF TRANSACTION






ULTRASOUND (OUT-PATIENT)


ACTIVITY EMPLOYEE



DURATION OF PERIOD

LOCATION

1.

ACCEPT

REQUEST FOR SCHEDULING AND

INSTRUCTION FOR PREPARATION

ULTRASOUND


2.

ISSUE CHARGE SLIP AND

INSTRUCT PROCEED TO THE MEDICAL SOCIAL

WORKER FOR DISCOUNT

ULTRASOUND TECHNOLOGIST

5 MINUTES

3.

ACCEPT AND RECORD OFFICIAL RECEIPT


5 MINUTES

4.

POSITION PATIENT FOR ULTRASOUND AND PRESCANNING

ULTRASOUND


5. SCANNING OF PATIENT

SONOLOGIST 5 MINUTES

6 MAKE OFFICIAL

READING SONOLOGIST 5 MINUTES

7 ENCODE OFFICIAL READING


/ DATA

ENCODER

15 TO 30 MINUTES (OFFICE

HOURS – 8:00

AM TO 5:00PM)

8.

RECORD AND

RELEASING OF ULTRASOUND RESULT

ULTRASOUND

TECHNOLOGIST / DATA

ENCODER

10 MINUTES

END OF TRANSACTION






ULTRASOUND (IN-PATIENT)


ACTIVITY EMPLOYEE



DURATION OF PERIOD

LOCATION

1.

ACCEPT

REQUEST FOR SCHEDULING AND

INSTRUCTION FOR PREPARATION

ULTRASOUND


2.

ISSUE CHARGE SLIP AND

FORWARD TO BILLING SECTION

ULTRASOUND


3.

INFORM WARD

NURSES TO BRING PATIENTS TO ULTRASOUND ROOM


5 MINUTES

4.

POSITION

PATIENT FOR ULTRASOUND AND PRE-SCANNING


5 MINUTES

5. SCANNING OF

PATIENT SONOLOGIST 5 MINUTES

6 MAKE OFFICIAL READING

SONOLOGIST 5 MINUTES

7

ENCODE

OFFICIAL READING


/ DATA ENCODER

15 TO 30 MINUTES (OFFICE

HOURS – 8:00 AM TO

5:00PM)

8.

RECORD AND RELEASING OF

ULTRASOUND RESULT


/ DATA ENCODER

10 MINUTES

END OF TRANSACTION







SERVICE : AVAILING OF PHILHEALTH SERVICES

About the service : Assists patient on how to avail their PhilHealth

Location : SCPH Main Building (Philhealth Section near Main

Entrance)

Requirement : PHIC ID, MDR or PCF, Hospital Bill and Clearance


ACTIVITY EMPLOYEE


DOCUMENTS TO BE

PRESENTED

DURATION OF PERIOD

LOCATION

1.

PRESENT PHILHEALTH I.D. OR

MEMBERS DATA RECORD (MDR)

SCPH PHILHEALTH

STAFF

PHILHEALTH I.D. OR MEMBERS

DATA RECORD (MDR)

10 MINUTES

PHILHEALTH PROCESSING

SECTION (DOOR #1)

2.

SECURE AND ACCOMPLISH FORM AND

SUBMIT YOUR SELF FOR INTERVIEW

AND VERIFICATION

SCPH PHILHEALTH

STAFF

ACCOMPLISHED PHILHEALTH

FORM 15 MINUTES

PHILHEALTH

PROCESSING SECTION (DOOR

#1)

3.

SECURE NOTE INDICATING “ OK FOR PHILHEALTH”

SCPH PHILHEALTH

STAFF 10 MINUTES


SECTION (DOOR #1)

4.

PRESENT NOTE TO PHARMACY

IN AVAILING OF DRUGS AND MEDICINES

PHARMACY IN-CHARGE

10 MINUTES

TO 15 MINUTES

PHARMACY

5.

FOR DISCHARGE PATIENTS:

PRESENT THE NOTE FOR

BILLING TOGETHER WITH THE OK

FOR PHILHEALTH NOTE

BILLING SECTION STAFF

NOTE FOR BILLING AND

OK FOR PHILHEALTH

NOTE

5 MINUTES

BILLING

SECTION(WINDOW #1)






ACTIVITY EMPLOYEE


DOCUMENTS TO BE

PRESENTED

DURATION OF PERIOD

LOCATION

6.

SECURE HOSPITAL BILL

FOR CLEARANCE TO LABORATORY

AND CENTRAL SUPPLY

SCPH PHILHEATH

STAFF

15 MINUTES PER CLIENT

BILLING SECTION (WINDOW #2)

7.

FILLED UP

HOSPITAL BILL AND PRESENT TO PHILHEALTH CLERK FOR CLEARANCE

SCPH PHILHEALTH

STAFF

FILLED UP FINAL BILLING

10 MINUTES TO 15

MINUTES


SECTION (DOOR #1)

END OF TRANSACTION







SERVICE : AVAILING OF BILLING AND CASHIERING SERVICES

About the service : Bill patient for cost incurred in his/her care and

collects payment and issues Official Receipts

Location : SCPH MAIN Building (Billing Section and Cashier

Section near Main Entrance)

Requirement : Note for Discharge, Hospital Bill and Clearance


ACTIVITY EMPLOYEE


DOCUMENTS TO BE

PRESENTED

DURATION OF PERIOD

LOCATION

1. PRESENT THE NOTE FOR

DISCHARGE

BILLING CLERK NOTE FOR

BILLING 5 MINUTES

2.

SECURE HOSPITAL BILL AND VERIFY

FACTS (SUCH AS IF WITH PHIC)

BILLING CLERK 1 HOUR

3.

IF PHIC MEMBER OF BENEFICIARY, SECURE ALL

REQUIREMENTS

MEDICARE CLERK

30 MINUTES

4.

PRESENT HOSPITAL BILL,

PAY SUBMIT ACCOMPLISHED CLEARANCE AND

SECURE OFFICIAL RECEIPT

CASHIER STATEMENT OF

ACCOUNT 10 MINUTES

END OF TRANSACTION






MGA PAALINTON KAG MGA PAHANUMDUM SANG SOUTH COTABATO

PROVINCIAL HOSPITAL SA TANAN.

1. ANG ATON HOSPITAL NAGAPATUMAN SANG PAGSEPARAR

SANG MGA BASURA. PALIHOG IHABOY ANG INYO BASURA SA

NAGAKAIGO NGA BASURAHAN PARA MAMENTINAR ANG

KALIMPYO SANG ATON HOSPITAL.

2. HUGOT NGA GINADILI-AN ANG PAGDALA SANG PAGKAON

UKON SUD-AN NGA NASULOD SA PLASTIC CELLOPHANE.

DAPAT IBUTANG ANG INYO PAGKAON O SUD-AN SA MGA

BULUTANGAN KASUBONG SANG PINGGAN, YAHONG O

BALUNAN.

3. GINA-BAWALAN ANG MGA BANTAY SANG PASYENTE NGA

MAGKAON SA SULOD SANG WARDS O EMERGENCY ROOM.

4. GINAPATUMAN SANG HOSPITAL ANG ANTI-SMOKING

ORDINANCE. GINADILI-AN ANG PAGPANIGARILYO SA SULOD

KAG SA PALIBOT SANG HOSPITAL. MAY NAGAKAIGO NGA

PENALIDAD ANG MADAKPAN NGA NAGASUPAK SA SINI NGA

ORDINANSA.

5. ISA LANG ANG BANTAY NGA GINA-PAHANUGUTAN SA KADA

PASYENTE. KUN KINAHANGLAN ANG DUGANG NGA BANTAY

TUNGOD SA ESPESYAL NGA PANGINAHANGLANON SANG

PASYENTE, MAGPAKIG -ANGOT LANG SA DOKTOR O SA

NURSE ON DUTY.

6. GINADILI -AN SA PAGBANTAY SANG PASYENTE ANG MGA

BATA NGA NAGA EDAD DOSE (12) ANYOS PANUBO. GINADILI-

AN MAN ANG PAGBISITA SANG MGA BATA NGA NAGA EDAD

SANG DOSE (12) ANYOS PANUBO.

7. HUGOT NGA GINAPATUMAN SANG HOSPITAL ANG PAG-

RESPETO SA MGA KATUNGOD SANG MGA PASYENTE PARA

SA MALINONG KAG MATAWHAY NGA PALIBOT. GINADILI-AN

ANG PAG -ISTORYA UKON ANG PAGKADLAW SANG

MABASKOG SA SULOD SANG HOSPITAL.






8. PARA MALIKAWAN ANG INDI PAG-HINANGPANAY SANG MGA

PASYENTE UKON BANTAY SANG PASYENTE SA NAGKALAIN-

LAIN NGA “WARDS” O KWARTO, GINAPANGABAY NGA

MAGTENIR SILA SA TAGSA-TAGSA NILA KA “WARD” UKON

KWARTO.

9. GINADILI-AN ANG PAGLAGAW UKON ANG PAG SAYLO-SAYLO

SANG PASYENTE O BANTAY SANG PASYENTE SA IBAN NGA

WARDS O KWARTO ILABI NA GID SA PANAHON SANG

“CURFEW HOURS” NGA GINA-PATUMAN SANG HOSPITAL.

10. “CURFEW HOURS” PARA SA MGA PASYENTE KAG BANTAY

SANG PASYENTE: ALAS 9:00 SA GAB-I ASTA ALAS 4:00 SA AGA.

DAPAT ARA NA SA SULOD SANG TAGSA-TAGSA NILA KA

KWARTO ANG MGA PASYENTE KAG BANTAY SANG PASYENTE

SA SINI NGA MGA TINAKNA. ANG MAY MGA BALAKLON LANG

NGA RESETA ANG PAGA-PASUGTAN SA PAG-GUWA SA

HOSPITAL.

11. ANG EMERGENCY ROOM BUKAS KAG NAGABATON SANG

PASYENTE SA SULOD SANG BENTE KWATRO (24) ORAS.

12. ADLAW KAG ORAS SANG SERBISYO SA OPD:

LUNES ASTA SA BIYERNES MAG LUWAS LANG KUN MAY

HOLIDAY

SUGOD SANG PAGPANGLISTA:

SA AGA : (8:00 AM - 11:00 AM)

SA HAPON : (1: 00 PM – 3:00 PM)

SUGOD SANG KONSULTASYON:

SA AGA : (10:00 AM - 12:00 NOON)

SA HAPON : (2: 00 PM – 4:00 PM)






13. ORAS SANG PAGBISITA:

ALAS 10:00 SA AGA ASTA ALA 1:00 SA HAPON

KAG

ALAS 4:00 SA HAPON ASTA ALAS 8:00 SA GAB-I

14. GINADILI-AN ANG MGA PASYENTE UKON BANTAY SANG

PASYENTE SA PAG-CHARGE SANG CELLPHONE SA MGA

OUTLETS SANG HOSPITAL NGA ARA NAHAMTANG SA SULOD

SANG MGA “WARDS” UKON SA “HALLWAYS” KAG “ALLEYS”.

15. SA MGA PASYENTE NGA LUYAG MAGDALA SANG ILA

KAUGALINGON NGA APPLIANCES KASUBONG SANG

BENTILADOR, DAPAT MAGPAKIG-ANGOT SILA SA NURSE’S

STATION KUN SA DIIN SILA NAHAMTANG AGUD

MAHIMUAN SANG NAGA-KAIGO NGA RECORD KAY MAY

NAGA-KAIGO INI NGA BAYAD BASE SA ATON NGA REVENUE

CODE.

16. HUGOT NGA GINADILI-AN ANG PAG–PANGLABA SA ATON

NGA MGA BANYO NGA ARA SA SULOD SANG MGA KWARTO

UKON WARDS.

17. ANG PASYENTE MAKADALA SA HOSPITAL SANG IGO LANG

NGA MGA IMPORTANTE NGA GALAMITON KAG

KAUGALINGON NGA MGA PAGKAON O ILIMNON, PWERA

ILIMNON NGA MAKAHULUBOG.

18. ANG MAY MGA WATCHER’S ID LANG ANG PWEDE

MAKASULOD O MAKASAKA SA HOSPITAL PAGKATAPOS

SANG ORAS SANG PAGBISITA. MAY GINAHATAG NGA

WATCHER’S ID SA TANAN NGA MGA PASYENTE NGA NA-

ADMIT KAG DAPAT LANG NGA HALUNGAN INI KAG IBALIK SA

ATON GWARDYA SA PANAHON SANG INYO PAGPAULI.

19. MAY KATUNGOD ANG MGA GWARDIYA NGA INDI

MAGPASULOD SANG MGA HUBOG O MGA TAWO NGA

NAKAINOM SANG MAKAHULUBOG NGA ILIMNON.






20. ANG PAGBAYAD SA TANAN NGA BALAYRAN SA HOSPITAL

DAPAT LANG HIMUON SA CASHIERS’ OFFICE PARA

MAHATAGAN KAMO SANG NAGAKAIGO NGA RESIBO.

MAGHALONG KAG MAGBANTAY KAMO SA MGA TAWO NGA

NAGAPAKUNO-KUNO SA PAGBULIG KAG SA PAGPATIGAYON

NGA MAPADALI ANG INYO TRANSAKSYON. INDI GID

MAGHATAG SANG INYO KWARTA O RESETA SA MGA TAWO

NGA INDI NINYO KILALA.

21. BANTAYAN NINYO ANG INYO KWARTA KAG MGA GAMIT

SUBONG SANG BAG, CELLPHONE KAG IBAN PA NGA MGA

MALAHALON NGA MGA BUTANG.

22. SA MGA PASYENTE NGA MAY PHILHEALTH PALIHOG

HIKUTARA NINYO ANG INYO MGA PAPELES SA PHILHEALTH

OFFICE SA SULOD SANG 24 ORAS PAGKATAPOS MA-ADMIT

PARA MATUDLU-AN KAMO SANG NAGAKAIGO NINYO NGA

PAGA-HIMUON.

23. ANG ATON HOSPITAL NAGAPATUMAN SANG MOTHER AND

BABY FRIENDLY HOSPITAL INITIATIVE KAG ISTRIKTO NGA

GINA-IMPLEMENTAR ANG PROGRAMA SA BREASTFEEDING.

GINADILI-AN ANG PAGDALA SANG BEBERON KAG MGA

COMMERCIAL MILK PRODUCTS SA ATON HOSPITAL ILABI NA

GID SA OB-GYNE WARD, PEDIATRIC WARDS KAG PAYWING.

PAGAKUMPISKAHON SANG ATON MGA NURSES KAG IBAN PA

NGA EMPLEYADO SANG HOSPITAL ANG MGA BEBERON KAG

COMMERCIAL MILK PRODUCTS NGA MAKIT-AN SA INYO MGA

DALA.

24. ANG ATON HOSPITAL MAY YARA SANG CITIZEN’S CHARTER

UKON STANDARDS SA PAGHATAG SANG SERBISYO SA INYO.

NAKABUTANG INI SA ATON MAIN ENTRANCE, EMERGENCY

ROOM, OPD KAG NAGKALAIN-IN NGA MGA FRONT LINE

AREAS SANG HOSPITAL.






25. KUNG MAY MGA PAMANGKOT KAMO NAHANUNGOD SA

PAGPA-ADMIT, PAGPA-BILL SA INYO PASYENTE UKON SA

MGA SERBISYO NGA KINAHANGLAN NINYO, PALIHOG

MAGKADTO LANG SA NURSES’ STATION, SA MGA

EMPLEYADO KUN SA DIIN GINAHATAG ANG SERBISYO, UKON

SA ATON GWARDIYA AGUD MATUDLUAN KAMO KAG

MAPAATHAGAN SANG MGA PROSESO.

26. KUNG MAY PROBLEMA KAMO O REKLAMO PARTE SA ATON

MGA EMPLEYADO MAY YARA KITA SANG FEEDBACK FORMS

KAG COMPLAINT FORMS UKON MAY MGA PAMANGKOT

KAMO SA MGA PROSESO KAG MGA PAGSULONDAN SANG

HOSPITAL, PALIHOG MAKIG-ANGOT LANG SA OPISINA SANG

CHIEF OF HOSPITAL O SA OPISINA SANG ADMINISTRATIVE

OFFICER.

MADAMO GID NGA SA SALAMAT KAG MAAYONG ADLAW SA INYO NGA

TANAN.

CONRADO M. BRAÑA, JR. M.D., MHA, CEO VI

Chief of Hospital II

(south cotabato provincial hospital) · south cotabato provincial hospital city of koronadal tel. #...

Documents