south central ozarks council of governments broadband study findings
TRANSCRIPT
SOUTH CENTRAL OZARK BROADBAND STUDY
Regional Technology Planning Team Report
July 2011
RESIDENTIAL STUDY BACKGROUND
Survey mailed May 2011 4000 homes randomly sampled.
491 returned surveys/12% response rate
400 returned surveys analyzed Provides margin of error of ± 5 percentage points
RESIDENTIAL STUDY: WHO RESPONDED
County Frequency % of Total respondents
County pop as % of Total SC Ozark Region Population
Howell 186 47% 32%
Texas 102 26% 20%
Wright 66 17% 15%
Oregon 13 3% 8%
Shannon 10 3% 7%
Douglas 8 2% 11%
Ozark 5 1% 8%
NOTE: 3% OF RESPONDENTS DID NOT INDICATE THEIR COUNTY OF RESIDENCE
RESIDENTIAL SURVEY: WHO RESPONDED ?
RESIDENTIAL SURVEY: AGE OF RESPONDENTS
RESIDENTIAL STUDY - DEMOGRAPHICS
Education Level High School graduate 37% Some College or Associates 17%
College degree 18% Graduate degree 15%
No Response 8%
RESIDENTIAL SURVEY: INCOME OF RESPONDENTS
Median HH Income of Surveyed HH > Median HH income of Region Note: (36% did not respond to income question)
County Median Income (Census)
Howell 31,135 Texas 31,743 Wright 27,612 Oregon 24,907 Shannon 24,680 Douglas 32,936 Ozark 28,224 SC Ozark region 28,748
Missouri 45,149
RESIDENTIAL SURVEY: COMPUTER OWNERSHIP AND INTERNET ACCESS AT HOME
Dial-Up
Cable Modem
Satellite
Cellular Broadband
DSL
Fixed Wireless
Other
Don't Know
11%
1%
8%
4% 49%
6%
3%
2%
Type of Internet Service
Sell something online
Operate or support a home-based business
Look for information about a place to live
Share something online that you created yourself
Work from home (telecommuting)
Contribute to a website, blog or other online forum
Take a class or do homework
Look online for information about a job
Play online video games
Watch television or other videos
Visit your state, region or local government’s website
Do any online banking
Use an online social networking site like Facebook
Look online for news or information about politics
Buy something online
Look for health or medical information
Look for service or product information
Keep in touch with family and friends
15%
17%
17%
19%
20%
20%
23%
26%
31%
39%
41%
60%
64%
65%
68%
72%
84%
86%
Internet Activity in the Last 7 Days
RESIDENTIAL SURVEY: WHEN DID THE HOUSEHOLD FIRST OWNED A COMPUTER AND WHEN DID THEY FIRST HAD ACCESS TO BB/ HSI AT HOME ?
BUSINESS STUDY BACKGROUND
Online survey available from: March 2011 to July 2011
58 local businesses responded (as of 07/13) 23% were satellite offices 7% had satellite locations
32 questions about broadband or high-speed Internet services in the South Central Ozark region
BUSINESS STUDY – RESPONSES BY COUNTY
By County: Douglas 17% Howell 22% Texas 29% Wright 3% Oregon 4% Shannon 9% Ozark 16%
EMPLOYEE BUSINESS SIZE
1 – 4 73% 5 - 25 13% 26 – 100 13% 751 – more 1%
BUSINESS CATEGORIES
DO YOU HAVE INTERNET SERVICE AT YOUR BUSINESS?
Two businesses report that internet service is not available, but they
plan on establishing it as soon as it becomes available.
YES 94%
NO 6%
Do you have Internet Access?
CURRENT INTERNET PROVIDER
Service established 1998-2011, Mode=2008
TYPES OF INTERNET CONNECTIONS
SPEED OF CONNECTIONS 29% of those responding reported not knowing
their speed 71% of those responding reported the following
speeds by connection type: Satellite Broadband Users
Download 5 MBPS/Upload 1 MBPS Download 1.0 Mbps/Upload 200 Kbps 1.5 Mbps 500K 800K
T-1: 1.5 Mbps
SPEED OF CONNECTIONS Mobile Wireless:768 Kbps Fixed Wireless Users
3 Mbps (2) 20 Mbps (2) 768 Kbps
DSL Users 1.5 Mbps () 256 Kbps Download - 1.56 Mbps/ Upload - 0.43 Mbps 10 Mbps/2 Mbps (4) 0.5 Mbps
ACCESS TO BROADBAND SERVICE Why haven’t you adopted broadband? (check
all that apply). 30% of businesses responded Not available 94% Too expensive 25%
Do you plan to adopt broadband service? 100% said YES, When? (multiple responses)
As soon as it is available 88% When it becomes affordable 22%
BROADBAND SERVICE RATINGS Rating of Broadband Services
Services Very
Satisfied Satisfied Dissatisfied
Very Dissatisfied
Don’t Know/Not Applicable
Response Count
Cost of internet/network service
12% 40% 14% 24% 10% 50
Speed of the on-line connection
10% 27% 12% 47% 4% 51
Billing practices of your provider
8% 56% 13% 10% 13% 48
Reliable access to the Internet 8% 44% 27% 19% 2% 48
Training and technical support 10% 40% 14% 19% 17% 48
Customer Service Representative’s knowledge when you call for service
15% 37% 13% 23% 12% 48
Installation technician’s ability and courteousness 13% 50% 8% 6% 23% 48
SUPPORTED INTERNET APPLICATIONS
IMPORTANCE OF BROADBAND AMONG BUSINESSES
How important is a broadband (high-speed Internet access) connection to the day to day operations of your business?
Very Important 88% Important 10% Somewhat Important 2% Not at all Important 0%
WHY IMPORTANT?
Broadband service is important for business connections Daily access to the Internet is important for staying connected to
customers Internet content mandates a broadband connection now
WOULD IT BE BENEFICIAL TO YOUR BUSINESS IF BROADBAND WERE ENHANCED?
100% indicated “YES”, Why? Top four reasons: 17% said faster speeds would save time 15% said it would increase their productivity and
allow an expansion of their services 11% said competition would bring more affordable
broadband 10% said broadband would increase reliability of
internet services
COMMERCIAL BROADBAND ENVIRONMENT
COST OF SERVICE
TYPE OF CONTRACT
TOP THREE RESPONSES MONTHLY 31% DON”T KNOW 31% 2- YEAR 11% ANNUAL 3% NO CONTRACT 23% UNSPECIFIED TERM 1%
ONLINE BUSINESS SURVEY
29 Businesses had other comments about broadband in the region. Some included: Besides satellite none exist although CenturyTel has promised to
expand DSL service. I have been on the list for 7 years and still waiting
Broadband is available about 1/2 mile away from our house and we were told that we can't get it yet. It has been available for houses 1/2 mile away from us for about 1 year. We will be thankful when it gets to us.
Broadband is available a mile in each direction from where I live. It's like my area is a bubble; very frustrating. The local phone company has been saying for nearly four years that broadband is coming in the next four to six months. Everyone around me can get it, but I can not. I even was told my address was eligible for it a year ago, but the local service canceled my appointment, saying I could not have it. I would like to get service so that I can work from home.
ONLINE BUSINESS SURVEY
Additional comments: DSL is limited to only a few miles around the town of
Ava Households around us have internet access through
our phone company. We are part of an "island" that is serviced by a switch that is inadequate to handle internet service. The company has no plans to upgrade that switch at this time. We are frustrated and angry that service is not available and we must rely on either dial-up or satellite service at this time -- both of which are totally inadequate for my needs. Many of my neighbors have home businesses and we are in great need of decent internet access.
ONLINE BUSINESS SURVEY
Additional comments: I believe that most people in rural MO will use
broadband service if it is provided at a reasonable cost. Many like myself would profit from it as a business tool for advertising, sales, access to materials and many other users. Please Help.
"I do not know what the technical hurdles are for DSL, but every time I've called Centurylink for the past 4 years, they assure me that 'it is coming.' I know that it is available 3 miles up the road... what I would do for a reliable DSL connection for $30-40/month!
ONLINE BUSINESS SURVEY
Additional comments: I think expansion of broadband in the region is
important to the future of the economic development in the area.
If were are going to be economically viable - high-speed Internet is a necessity.
More broadband service cannot come soon enough to Ozark County.
Other broadband options are incredibly important to businesses like ours that are located in rural areas. Satellite companies just do not understand or care about the needs of businesses in rural Missouri.
SOUTH CENTRAL OZARK VARIOUS SECTORS’ BROADBAND NEEDS
INDIVIDUAL SECTOR DATA
Collected through various methods: Written Surveys & Online Surveys
Agriculture (24 OL) Community & Social Services (8 W) Healthcare (9 OL) Higher Education (5 OL) K-12 Education (19 OL) Library (4 OL/1 W)
Local Government (8 OL) Public Safety (2 W) Small Business (14 W) Service (4 OL) Tourism (9 OL/9 W) Workforce Development (2 OL)
KEY ASPECTS OF AGRICULTURAL USE OF INTERNET AND BROADBAND
68% of those that responded indicated that current Agr-business processes and procedures encourage the use of broadband. Examples of these include: Selling, cattle, sheep, wool, beefalo, dairy products,
etc. Keeping track of cattle and commodity prices Research on agricultural topics Video conferencing with other agri-businesses Providing veterinary information to farmers and
clinics Weather information and updates
KEY ASPECTS OF AGRICULTURAL USE OF INTERNET AND BROADBAND
61% indicate that more training is needed. Higher education institutions should provide
broadband technology-related training Workshops could be offered through the extension
service Hands-on training at agricultural trade shows Libraries should offer instruction
KEY ASPECTS OF AGRICULTURAL USE OF INTERNET AND BROADBAND
85% indicate that broadband access and availability does not meet the minimum standards needed in the South Central Ozark region. Enhancements would include: The electric cooperative and the phone company could
get together and extend service beyond the current limited boundaries
Provide affordable service throughout the entire county Wired service will be needed because terrain (hills and
valleys) is a limitation for wireless Guarantees or incentives may be needed to reduce risk More choices are needed in rural areas
KEY ASPECTS OF AGRICULTURAL USE OF INTERNET AND BROADBAND
89% of those that responded indicated that addressing Broadband issues in the South Central Ozark region was important (53% Very important)
KEY ASPECTS OF COMMUNITY SERVICES USE OF INTERNET AND BROADBAND
89% of those that responded indicated that current processes and procedures encourage the use of broadband. Examples of these uses include: Is essential to do business/serve our clients Marketing Information searches Communication with members and the community Send and receive reports and food orders Acquire data to determine eligibility for multiple programs Facilitate assistance programs
44% of respondents indicated that minimum broadband standards are not met, “barely” met or “Don’t know”. Need the phone company to make it happen Broadband is very cost-prohibitive for non-profits
KEY ASPECTS OF COMMUNITY SERVICES USE OF INTERNET AND BROADBAND
89% of respondents indicated that it is important (67% said “very important”) to address broadband issues in the region. These include: Clients need access to broadband service. Without it,
information that could be transported electronically, must be delivered physically
Small, rural communities need it to draw businesses and families to the area
Would increase efficiency and save time Better, real-time information could be provided to a
large network of people
KEY ASPECTS OF TOURISM SECTOR USE OF INTERNET AND BROADBAND
62% of those that responded indicated that current processes and procedures encourage the use of broadband. Examples of these uses include: Financial transactions and data transfers Offer internet to customers Our website is our window to the world. 80% of our
business is via the Internet Supply ordering and other business communications Research
38% said their processes do not encourage the use of broadband, because it is not available to them
KEY ASPECTS OF TOURISM SECTOR USE OF INTERNET AND BROADBAND
50% indicated that their Broadband access and availability does not meet minimum standards for effective use by both destination locations and tourists. Needs and problems include: Speed is too slow Not available to many area attractions
KEY ASPECTS OF TOURISM SECTOR USE OF INTERNET AND BROADBAND
50% indicate that Broadband technology is cost prohibitive. Problems include: Lack of availability High cost. One respondent indicated a $19,000 contract was
needed to get T-1 service All agree that it is very important that broadband issues be
addressed in the region. Cannot compete with other tourism-oriented businesses without
broadband Tourists expect broadband and internet connectivity while on
vacation Lack of high-speed internet is slowing the growth of our company Lack of broadband hurts repeat business
KEY ASPECTS OF HEALTHCARE USE OF INTERNET AND BROADBAND
100% of respondents indicated that current processes and procedures encourage the use of broadband. Examples of these uses include: Sending and receiving of patient information
(medical records, x-rays, lab work, vital records, immunizations, etc.)
Medical billing Communications with physicians, schools, other
health departments and agencies Researching health information Uploads and reports to the State
KEY ASPECTS OF HEALTHCARE USE OF INTERNET AND BROADBAND
100% indicated that healthcare providers are properly trained to use broadband technology effectively.
22% indicated that broadband technology is cost prohibitive, while 56% indicated that they didn’t know One respondent indicated that if infrastructure cost
is subsidized, the savings to the providers should be passed on to customers
KEY ASPECTS OF HEALTHCARE USE OF INTERNET AND BROADBAND 89% indicate that Broadband access and availability
meets minimum standards for effective healthcare applications. Needs and problems for the remaining 11% include: Slow speeds at branch clinics High cost of reliable service
100% indicate that it is very important (67%) or important that broadband access and availability issues be addressed in the region. Broadband is very important to the provision of timely, high
quality healthcare Broadband needs to be available to rural homes as well as
rural population centers Improvements are needed in speed and dependability of
service
KEY ASPECTS OF HIGHER EDUCATION USE OF INTERNET AND BROADBAND
50% of those that responded indicated that current processes and procedures encourage the use of broadband. Examples of these uses include: Fast, reliable connection to the main campus Conduct research Access on-line classes and library services Provide student support services
Where broadband is not an option, on-line programs cannot be promoted and instructors of seated classes won’t use an on-line component in their classes.
KEY ASPECTS OF HIGHER EDUCATION USE OF INTERNET AND BROADBAND 50% indicated that Broadband access and availability
meet minimum standards for effective higher education applications. For students living in rural areas, online classes are not a
viable option 50% indicated that broadband technology is not cost
prohibitive (50% don’t know). 100% indicate that it is very important that broadband
issues be addressed in the South Central Ozark region. Broadband needs to be just as available as telephone and
electricity Commuter savings would be substantial if they could
participate in on-line classes Available options may be cost prohibitive for many students
KEY ASPECTS OF K-12 EDUCATIONAL USE OF INTERNET AND BROADBAND 92% of those that responded indicated that
current processes and procedures encourage the use of broadband. Examples of these uses include: Accessing on-line study aids Provision of student information Classroom use of eMINTS as a delivery system for
curriculum Access to multiple web-based student assessment
programs Records, billing and payroll Reporting to the State Access to professional development information and
training
KEY ASPECTS OF K-12 EDUCATIONAL USE OF INTERNET AND BROADBAND
77% indicated that their Broadband access and availability does meet minimum standards. Increased bandwidth and speed are needed Expansion in service is cost-prohibitive Service at school is adequate, but for many of our
rural students … not even close We have benefited from recent upgrades
KEY ASPECTS OF K-12 EDUCATIONAL USE OF INTERNET AND BROADBAND
92% believe that it is very important (85%) or important to address broadband availability and adoption issues in the region (8% indicated somewhat important). The best possible, technology-enhanced curriculum is
needed to prepare our students for occupations that don’t even exist yet
Parent and student access to district information and programs are limited because of limited internet service in our region
Location in the state should not limit the opportunities of students
KEY ASPECTS OF LIBRARY SECTOR USE OF INTERNET AND BROADBAND
100% of respondents indicated that current
processes and procedures encourage the use of broadband. Examples of these uses include: Patron Internet use Access to the circulation system Branch automation Web-site and social media promotion of library
programs 75% of those that responded to the question
indicated that library broadband access and availability does meet minimum standards for staff and patron applications. Minimum standards are met because of MOREnet Our locations could benefit from increased bandwidth
KEY ASPECTS OF LIBRARY SECTOR USE OF INTERNET AND BROADBAND
100% of respondents indicated that it is very important that broadband issues be addressed in the region. Our operations depend on Internet access 75% of patrons use the public computers at least
twice a week for bandwidth-intensive applications Faster speeds are needed at a lower cost
KEY ASPECTS OF LOCAL GOVERNMENT USE OF INTERNET AND BROADBAND 100% of those that responded to the questions
indicated that current processes and procedures encourage the use of broadband. Examples of these uses include: Internet is used by all departments daily Procurement Reporting Research Applying for grants Communication with other local governments and
the State
KEY ASPECTS OF LOCAL GOVERNMENT USE OF INTERNET AND BROADBAND
67% indicated that their Broadband access and availability does meet minimum standards for effective online government services. Internet access is at all needed locations Current access allows us to do everything we need
to do Unknown for the future
KEY ASPECTS OF LOCAL GOVERNMENT USE OF INTERNET AND BROADBAND
67% indicated that broadband technology was not cost prohibitive. It is not, however, affordable, for most individuals
100% of those that responded to the question indicate that addressing broadband services and adoption issues is very important All offices require internet access for the performance
of their duties Economic development is not feasible without
broadband Everyone should have access to broadband, even those
that are “too far” out of town
KEY ASPECTS OF PUBLIC SAFETY USE OF INTERNET AND BROADBAND
100% of those that responded indicated that current processes and procedures use broadband. Examples of these uses include: Secure, timely transmission of data to other
locations Monitor weather radar and communicate with
National Weather Service Remotely access data and video Communicate with other agencies
KEY ASPECTS OF PUBLIC SAFETY USE OF INTERNET AND BROADBAND Respondents indicated high levels of dissatisfaction with
certain aspects of their current broadband services, including: Speed Reliability Customer service Installation
100% indicated that broadband is very important to their day-to-day operations and that it would be beneficial if broadband was enhanced in the region. We have a dedicated line for video conferencing; any other
video is difficult to monitor Solid, speedy connections need to be ensured to deliver
data in a timely manner
KEY ASPECTS OF THE WORKFORCE DEVELOPMENT USE OF INTERNET AND BROADBAND
100% of those that responded to the question indicated that current training processes and procedures encourage the use of broadband. These include: Internet-based case management system Job searches Computer-based training
100% indicate that workers are trained to use broadband technology effectively. The problem is having the access where needed to
use the technology
KEY ASPECTS OF THE WORKFORCE DEVELOPMENT USE OF INTERNET AND BROADBAND
Those that responded indicated that broadband in the region does not meet minimum standards for effective e-commerce, training and business applications. Current systems are slow Higher speed access would allow many more
opportunities 50% indicate that it is very important for
broadband issues to be addressed in the region (50% indicated somewhat important). These include: The need is throughout the region Their needs to be a better cost/speed trade off
KEY ASPECTS OF THE SMALL BUSINESS USE OF INTERNET AND BROADBAND 85% of respondents indicated that current business
processes and procedures encourage the use of broadband. Key uses include: Customer communications Uploading and downloading large data files Watching videos and live newscasts Procurement information Using VPNs for secure communications On-line access to construction documents and
specifications Dispatch communications Research Marketing Website product sales and service hosting Every aspect of our service relies on the Internet
KEY ASPECTS OF THE SMALL BUSINESS USE OF INTERNET AND BROADBAND
23% indicate that people in their business are not trained to use broadband technology effectively. Web-training is very good and effective, when the
broadband connection is working Regular sessions should be held to discuss planned
and implemented upgrades Workers have learned how the current employer
wants things done, but need a broader skill set
KEY ASPECTS OF THE SMALL BUSINESS USE OF INTERNET AND BROADBAND
60% indicate that broadband access and availability does not meet minimum standards for effective business applications. Reasons include: Not close enough to the nearest DSL hub Satellite has problems during bad weather Need higher upload speeds. Quote for such by
provider is cost prohibitive Terrain is an issue for wireless internet All rural counties need better high-speed internet
KEY ASPECTS OF THE SMALL BUSINESS USE OF INTERNET AND BROADBAND
86% of respondents indicated that it is very important (79%) or important that broadband service availability and adoption issues be addressed in the South Central Ozark region. Specifically: Need enhanced reliability and decreased cost It is essential to our business Rural businesses need the same opportunities for
growth as non-rural businesses We have an efficient cost of doing business from
our rural location, except for broadband
KEY ASPECTS OF THE PROFESSIONAL AND SERVICES INDUSTRY USE OF INTERNET AND BROADBAND 100% of those that responded indicated that
current business processes and procedures encourage the use of broadband. Key uses include: Research and investigation Billing and banking Calendaring and staff coordination Access to remote servers and customer service
management systems Provision of web-store and on-line catalog Facilitation of a paperless office Communications with remote staff making home visits
KEY ASPECTS OF THE PROFESSIONAL AND SERVICES INDUSTRY USE OF INTERNET AND BROADBAND
89% of those that responded indicated that people in their business are properly trained to use broadband technology effectively. It would be helpful to have specific training related
to broadband enabled uses
KEY ASPECTS OF THE PROFESSIONAL AND SERVICES INDUSTRY USE OF INTERNET AND BROADBAND 33% indicate that their broadband access and
availability does not meet minimum standards for effective business applications. Problems and needs include: Needs to be more reliable and function at a higher-speed We cover a 9 County region. Access in more rural areas is
not available 89% of those that responded indicated that it is very
important (67%) or important that broadband service issues be addressed in the region. Specifically: Increased access to all will mean increased access to
essential services Will improve efficiency It will help greatly with business development Technology is crucial to keeping up with competitors
MORE INDIVIDUAL SECTOR DATA NEEDED
Environmental Sector Energy Sector Broadband Provider Sector Industrial and Manufacturing Sector
SCOCOG BROADBAND RTPT STRATEGIC PLANNING
BROADBAND STRATEGIC PLANNING
Will identify strategies, and related directions, initiatives, goals and objectives, that can be employed by interested parties within the region.
It is a large scale, high-level planning exercise It provides specific guideposts and pathways
to better help the region build long term broadband sustainability
Addresses both availability (supply) and adoption (demand) within the region.
72
BROADBAND STRATEGIC PLANNING PROCESS
The Strategic Planning process is split into four (4) phases: Phase 1 (Completed Today): Needs Assessment and
Existing Information Review – A detailed understanding of the current broadband climate and the current and future broadband-related needs in the region.
Phase 2 (Beginning Today): How to move from the current broadband environment to the one needed within the region. Strengths, Weaknesses, Opportunities and Challenges (SWOC)
analysis will be performed.
73
SWOC ANALYSIS The definitions of the four (4) SWOC elements are as
follows: Strengths – Broadband-related systems, practices,
processes, and resources that are highly valued by the region.
Weaknesses – Areas that need improvement; reasons why stakeholders are not able to wholeheartedly embrace broadband; and, areas that tend to compromise the achievement of high levels of availability and adoption.
Opportunities – Favorable situations/circumstances not yet taken advantage of that may positively impact the development and acceptance of broadband.
Challenges – Present and future situations/circumstances that may negatively impact broadband development and acceptance as perceived by the region. 74
SWOC ANALYSIS Phase 2: cont’d
The analysis should cover a wide range of issues including those centered on: residential, business and institutional broadband availability
and adoption, whether available bandwidth(s) are sufficient for current as well
as near and long term needs and applications, potential upgrade and expansion possibilities, reliability of existing networks, related matters.
Providers are asked during Phase 2 to present their ideas on possibilities for advancing the broadband environment.
75
SWOC ANALYSIS
76
SWOC ANALYSIS The definitions of the four (4) SWOC elements are as
follows: Strengths – Broadband-related systems, practices,
processes, and resources that are highly valued by the region.
Weaknesses – Areas that need improvement; reasons why stakeholders are not able to wholeheartedly embrace broadband; and, areas that tend to compromise the achievement of high levels of availability and adoption.
Opportunities – Favorable situations/circumstances not yet taken advantage of that may positively impact the development and acceptance of broadband.
Challenges – Present and future situations/circumstances that may negatively impact broadband development and acceptance as perceived by the region. 77
BROADBAND STRATEGIC PLANNING PURPOSE AND PROCESS
Phase 3: Findings Review and Initial Strategic Plan Element Development – The RTPT will review the initial findings, priorities, potential strategic directions and actions, timelines and resources needed related to those potential directions. In this phase, a number of potential strategic
directions and initiatives will be identified, reviewed, discussed, and then incorporated into the initial draft of the Strategic Plan.
78
BROADBAND STRATEGIC PLANNING PURPOSE AND PROCESS
Phase 4: Drafting and Finalization of the Strategic Plan by the RTPT. The Strategic Plan will consist of :
1. Introduction and Regional Overview 2. Purpose Statement 3 Detailed SWOC Findings and Analysis 4. Strategic Direction(s)
Short, medium and long term goals and objectives to boost broadband adoption and availability.
Action Items and Implementation Plan
5. Financial, human and organizational resource considerations 6. Timelines and benchmarks for measuring progress 79
Additional Discussion
80
Connect with us at MOBroadbandNow
http://mobroadbandnow.com/
Follow us on Facebook and Twitter
81
THANK YOU FOR YOUR PARTICIPATION IN THE SOUTH CENTRAL OZARK BROADBAND
PLANNING PROJECT!