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STANDARD OPERATING PROCEDURES & TRAINING MANUAL Remsen Golf Course Remsen, IA January 17, 2014

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Page 1: SOP's & Training Guide

STANDARD OPERATING

PROCEDURES & TRAINING

MANUAL

Remsen Golf Course

Remsen, IA

January 17, 2014

Page 2: SOP's & Training Guide

Staff Standard Operations

Remsen Golf Course

Golf Course Maintenance

Standard Operations Guide

Section I

Standard Operating Procedures:

A general overview of the maintenance expectations and practices employed throughout the golf course and

related property.

Section II

How to Guide:

Guidelines for jobs commonly performed by the golf course maintenance department.

Section III

Position Descriptions:

Typical functions and employment standards for the

Groundskeeper and the Golf Course Superintendent.

Section IV

Safety Waiver:

A brief overview of what is expected of the staff and supervisors regarding safety while on the job.

Section V

Mowing/Setup Schedule:

A daily schedule of maintenance operations during peak golf

Season which generally runs from Memorial Day through Labor

Day.

Page 3: SOP's & Training Guide

Remsen Golf Course

Golf Course Maintenance Standard Operating Procedures

These standard operating procedures are intended to provide the reader with a general overview of the

maintenance practices employed on our golf course. Maintenance practices are typically changing and evolving

due to various factors including, but not limited to: unusual weather, advances in knowledge and/or equipment,

special events or tournaments, changing budgets, special projects or renovation work. These standard operating

procedures are designed to work within the given budget and to provide our members and guests with the best

playing conditions possible on a consistent basis.

Greens

Providing high quality putting greens is one of our highest priorities. Our goal is for the turf to be smooth,

uniform, and consistent from one green to the next, with straight, properly spaced mowing lines, and a healthy

color. If a consistent overlap pattern is not used while mowing, rolling, or while performing other cultural

practices, the turf canopy and the zone immediately below can potentially become less uniform. We mow the

greens 6-7 times per week during the heart of the season and may potentially use a plant growth regulator; to

reduce heavy growth, to slow „vertical‟ growth and encourage „Lateral‟growth. We will use rollers on the

greens to smooth surface irregularities and/or to remove surface moisture on days we do not mow or in

conjunction with other cultural practices such as vertical mowing, topdressing, or aeration. We typically collect

clippings while mowing greens and any clippings remaining on the greens and the immediate surrounds are

dissipated with a dew whip.

The mowing lines on the greens are angled based on the face of a clock with the back middle of the green being

12:00 and the middle of the fairway being 6:00. Greens are mowed at 6 different angles: 12 to 6, 11 to 5, 10 to

4, 9 to 3, 8 to 2, and 7 to 1. These mowing angles are changed each time greens are mowed to prevent wear, to

encourage proper growth and clipping reduction, and to prevent the grass from growing in a certain direction.

We perform a cleanup pass everyday unless in times of high stress, in which we might skip the cleanup pass 2

times during the week or when rolling greens. During the year we use triplex greens mowers to reduce labor.

Unless there is a tournament or special event greens will only be mowed on a daily basis. In instance of a

tournament or special event, greens could be double cut and rolled leading up to and on the day of the event.

Tees

The goal for our tee management program is to provide a uniform, clean, and level surface. The turf should be

fairly smooth, uniform and consistent from one tee to the next, with straight, properly spaced mowing lines, and

a healthy color. Tee markers are moved daily during peak season or as needed. While there are no

predetermined tee placements we do expect variation conducive to conditions. Tee markers are to be placed 6

paces apart, no closer than 12 inches from the outer edge of the tee surface, and are lined up with the middle of

Page 4: SOP's & Training Guide

the fairway, or the green on a par 3. Additionally, tee markers must be placed no closer than one pace near the

front edge of the tee and no closer than 2 paces near the back of the tee.

Tee markers must be placed so the bottom of the tee marker is flush with the canopy yet not too far down. Tee

markers pushed all the way into the canopy will restrict light and air movement at the area just beneath the tee

marker and can cause damage or in extreme cases death to the grass plants. If a tee surface contains more than

one set of tee markers it must be understood the different tees must not interfere with ball flight. All debris,

including divots and golf tees are to be removed prior to mowing operations and part of the daily course set up

operations.

We mow our tees 3 times per week using a triplex mower on all tees. We may also use our fairway mower on

the larger tees when deemed necessary. This won‟t be done more than a handful of times during the course of

the golf season. We may also potentially use a plant growth regulator to slow vertical growth, reduce clipping

yield, and encourage lateral growth to expedite divot recovery. Mowing lines on the tees are based on the same

pattern as the fairways. Half of the tee will appear light and half will appear dark in conjunction with the

fairway pattern. Typically we mow all tees on Monday, Wednesday, and Friday. Speedy divot recovery is also

of great concern for all tees, with an emphasis on all of the par 3 tees. Therefore divots are routinely filled with

a seed and sand mix.

Collars, Approaches, and Chipping Areas

The goal for these short cut areas around the greens is to provide a smooth, uniform surface. We want golfers to

have the option to use their putter from these areas; therefore it is important they are firm and smooth. They

should be consistent from one hole to the next, with straight, properly spaced mowing lines, and a healthy color.

We mow these areas 3 times per week with triplex mowers, and potentially may use a plant growth regulator to

slow vertical growth, reduce clipping yield, and encourage lateral growth. The mowing lines in these areas are

angled based on the desired look we are trying to achieve. Approaches are to be mowed straight across at a 3 to

9 pattern and this pattern is to be “burnt” in so it shows up at all times. The aprons are two passes around the

green and 6 passes in front of the green where they meet with the fairways. This is done in this manner to keep

the fairway mower away from the greens. On all holes, the approach is to be mowed out the radius of greenside

irrigation head coverage.

Fairways

The goal for the fairways is to have a firm, dense, uniform, smooth surface that will allow ball roll from a

properly struck drive. Fairways should have a healthy hue with straight, evenly spaced mowing lines. While

mowing fairways the initial pass must be made down the middle of the fairway, dissecting it in half. The

preceding pass will be made next to it going the opposite direction, giving the fairway the same look as the tees,

where one half is dark and the other is light. Once completing the middle pass, one will work its way out

finishing with a cleanup pass. We mow fairways 3-4 times per week and may potentially use a plant growth

Page 5: SOP's & Training Guide

regulator to; slow vertical growth, reduce clipping yield, and encourage lateral growth. To tie in the approach

and fairway, two horizontal lines will be mowed in opposite directions lining up with the approach. Speedy

divot recovery is also of great concern for all fairways with an emphasis on landing areas. Therefore divots are

routinely filled with a sand mix.

Intermediate Rough

The goal for the intermediate rough is to have a dense, uniform, and smooth playing surface that will allow

golfers to hit from, after a good drive. The purpose of this cut is to provide a stair step effect for less than

perfect hit golf balls, between the fairway and primary cut of rough. While mowing the intermediate rough the

pass will be made in the opposite direction as the cleanup pass that day in the fairways. This provides a

light/dark definition between the two cuts. This will be alternated as the cleanup pass in the fairway is and will

be mowed 3-4 times per week. The walkway will be at the same height of cut as the intermediate rough and

extend from the middle of the fairway to the middle of the tee. The mowing direction will be alternated to

provide a good quality of cut. The walkway is meant for walking golfers only and not golf carts, along with

aesthetics of the course.

Rough

At the Pheasant Remsen Golf Course, we do not wish to penalize golfers by growing the rough long enough to

bury a golf ball. Tall rough typically equals slow play. In addition, the mounding and contouring in the rough

areas provide challenge enough for the average golfer. At the same token, one shouldn‟t have the same lie or a

better lie than another golfer who had a well struck drive in the fairway. That being said, the goal for the rough

is to provide definition to the shorter cut turf and to prevent “decent”shots from rolling out of play. The rough

should be uniform in height, dense, and have a healthy color. During the growing season we mow the rough 1-2

times per week and do not collect clippings. When growth slows, we mow the rough on an as needed basis. We

use out-front rotary mowers and small trim mowers to mow the open, relatively flat areas, slopes, around trees

and tee and green banks.

Native Areas

There are numerous tall grass and native areas strategically located throughout the golf course. These areas are

meant to add to the desired playability and aesthetics of the golf course. In addition the native areas provide

habitat for numerous wildlife. These areas are maintained as low or no maintenance areas. The tall grass areas

are mowed at the end of the growing season. The native woody areas throughout the golf course are to be kept

free of underbrush and burned as needed. Because these areas defined as “sensitive areas” and indeed are “low

input” locations; the recuperative potential of these areas is extremely slow and therefore these areas are off

limits to all vehicular traffic.

Page 6: SOP's & Training Guide

Practice Areas

The practice facilities at Remsen Golf Course must receive the same level of care as the rest of the golf course.

The practice putting green is treated the same as the other greens on the course. The driving range target greens

are mowed 3 times per week using the rotary rough mower. The driving range tees are mowed 3 times per week

with the fairway mower. The divots on the driving range tee are routinely topdressed by hand using sand and

seed mix. The teeing area is defined by the rope and individual stalls. The teeing area will begin in the front of

the tee and slowly move to the rear of the tee each time range tee service is performed. This allows ample time

for optimum recovery from divot and wear damage. Debris, including divots and broken tees are blown off the

driving range tee prior to mowing and as part of daily course set up operations.

Bunkers

Our goal is to have reasonable consistency from bunker to bunker throughout the property. We manually rake

the bunkers 4-6 times per week to provide a smooth, firm, and consistent surface. The depth of the bunker sand

is maintained at approximately 4-6 inches in the bottoms and 1-2 inches on the faces. We ideally maintain a 3-5

inch lip on the high sides and faces of all bunkers with the low side having little or no lip at all. Bunker rakes

are placed outside the bunkers, not on the greenside of the bunker, and are distributed evenly with the rake head

lying towards the green and handle parallel to the green. The bunkers are edged with a mechanical edger as

needed to maintain the appearance and integrity of the design.

Clubhouse Grounds and Entrance

The landscaping at the clubhouse is a very high priority. It is the first and last impression a guest will have when

visiting our club. Included with this is the landscaping surrounding the on course rest areas and various tee

complexes. The clubhouse grounds are scoured daily for trash. Edges are kept crisp, mulch is fresh and touched

up regularly, and weeds are hand pulled. Landscape plants are planted so that maximum color and texture can

be maintained at all times and may periodically be cut back.

Irrigation

The goal of our irrigation program is to apply irrigation only when the plant requires it while providing the turf,

trees, and landscape plants enough water to thrive to their genetic potential. Our irrigation philosophy is based

on the premise of keeping the plants alive and performing between periods of natural precipitation. Providing a

dry, firm, and fast playing surface for our guests is of utmost priority. Balls should not plug in the fairways,

carts should not leave mud tracks, and bunkers should not be excessively wet. Dry areas should be

supplemented immediately to prevent turf or plant loss, and irrigation run times will be adjusted accordingly.

Page 7: SOP's & Training Guide

It is our goal to conserve this resource to the best of our abilities. We use wetting agents to prevent and assist in

the recovery of hydrophobic soil and enhance playability. All irrigation water sources are monitored closely

through routine analysis.

Fertilization

The goal of our fertilization program is to provide the necessary nutrients and amendments for the turf, trees,

and landscape plants to survive under the extreme pressures of traffic, drought, and temperature stresses while

enabling them to thrive to their genetic potential. We use soil, tissue, and water testing as well as experience,

local knowledge and expert opinions to adjust our fertilizer program as needed. The objective of the fertility

program is simple; use as little as possible while still providing adequate nutrients for the plants to provide an

ideal playing surface.

Integrated Pest Management or “Intelligent Plant Management” (IPM)

The goal of our IPM program is to effectively utilize cultural practices to allow the turf, trees, and landscape

plants to thrive to their genetic potential. We continuously scout to make sure any pests are below

predetermined damaging threshold levels. When pest damage exceeds these thresholds, we adjust our cultural

practices to provide the best environment for the turf to thrive. As a last resort; we treat with pesticides at

recommended label rates in the areas where the problem has occurred. However some known pests do require

preventative treatment and treated accordingly.

Ultimately the objective of our IPM program is simply to create the best possible playing surface while

minimizing disruption to play. In addition, to this we strive to ensure all cultural practices performed are done

so in such a manner to protect the surfaces from unnecessary removal of stored energy within the turfgrass

plant. Green, tee, and fairway surfaces are aerated as needed using various tines and sizes. We routinely

topdress all fine playing surfaces to smooth the surface and to help dilute organic matter as it is produced. We

may also verticut all fine surfaces during the growing season to increase density of the canopy and remove

thatch

I have read the previous and have asked any and all questions needed to clarify any information that has been

presented to me. I also understand the previous information is to serve as an introduction to the maintenance

practices and expectations of Remsen Golf Course and is not meant to serve as an all- inclusive training guide.

I understand there will be extensive training supplied by qualified candidates before I will be asked to perform

any and all golf course maintenance tasks.

Signature:______________________________________________ Date:_________________

Page 8: SOP's & Training Guide

Remsen Golf Course

Golf Maintenance Department

Job Duty and Equipment Operation How to Guide

This guide is intended to provide a new employee, whether they are management or a crew member, with basic

“how to” guidelines for the jobs commonly performed by our maintenance department. This is not meant to be

all-inclusive, but simply to serve as an orientation or starting point.

Golf Privileges

1) Staff golf is a privilege and if abused it will be taken away.

Members and paying guests will always be our first priority.

2) Always use proper golf etiquette. We must set the example for all golfers and this means always repair all

ball marks, replace and fill all divots, straighten rope lines, and obey all cart restrictions.

3) It is every golfer‟s responsibility to leave the golf course in better shape than when they arrived. This is

especially true when the golfer is a staff member.

Rest Areas

We are all responsible for ensuring the comfort of our members and guests. If there is a problem with the

bathrooms or something is low or empty, (toilet paper, paper towels, cups, etc.) please clean or restock

immediately or let a member of management know so the problem may be addressed. Maintenance employees

should not be using these as break areas and should always yield the use of these facilities to golfers and other

guests.

Litter

The golf course should be free of litter at all times and it is everyone‟s responsibility to pick up litter throughout

the course and the clubhouse grounds.

Ropes, Stakes, and Signage

Maintaining cart traffic control ropes and signs is vital to the heath of our turf as well as for keeping traffic

flowing smoothly and orderly. It is everyone‟s responsibility to fix any downed stakes or signs. Turf stakes and

signs should be moved when mowing an area and replaced properly when finished. Hazard stakes should also

be straightened when necessary.

Personal Calls, Cellular Phones, and Personal Music Devices

Page 9: SOP's & Training Guide

Personal calls while on the job need to be kept at a minimum. At no point should a phone call unless an

emergency interfere with your job routine and performance. The Remsen Golf Course does allow employees to

use their cellular phones while on the job and at the end of many tasks, highly recommends using the internet

capabilities on the phone to log your work activity. At no point should the cellular phone be a distraction to

your performance, slowing it down to answer numerous texts. There are times throughout the day and on certain

tasks that these obligations can be taken care of. Personal music devices are allowed while at work, but again

like cellular phones should be viewed at as a privilege and these can be taken away from the employee if

deemed necessary by the superintendent. While using a personal music device, it is highly recommended to

only have one ear bud in so one can also listen to how the mower is running and/or if there are approaching

golfers for your own personal safety.

Hours of Work and Attendance

Attendance and punctuality are very important and necessary to the success of the overall operation. Every

attempt will be made to give the employee advance notice of any schedule changes. Our normal start time is

6:30 a.m. during the heart of the season. The workweek begins on Monday and ends on Friday. There might be

times during tournaments where weekend attendance is mandatory. Hours of work may vary due to special

events, tournaments, or projects. Any requests for time off or special requests for days/hours to work will be

requested only if received in writing, with at least 7 days advance notice.

Equipment Service and Storage Areas

It is every staff member‟s responsibility to help keep all of these areas clean and organized. This includes

returning all hand tools and equipment to their designated locations. This also includes removing all tools,

personal effects, and garbage from all equipment and utility carts once finished with them or at the end of the

work day. These parameters are for the safety of all staff and must be strictly adhered to and enforced.

Equipment Operation and Care

1) Before operating any piece of equipment you must be properly trained by a manager, read the operation

manual, and/or view a video on the proper operation and safety of that particular piece of equipment.

2) The operator is responsible for any piece of equipment they may be using.

Willful neglect or abuse of equipment is subject to disciplinary action.

3) When operating or transporting equipment, posture is very important.

You are responsible for portraying a professional appearance at all times.

4) Report any damage of equipment to a manager immediately. This is for your safety and to prevent further

damage. Hiding damage or failure to report equipment damage is subject to disciplinary action.

5) If a piece of equipment you are operating becomes immovable either because it is stuck or quits working, you

must turn the machine off and contact a manage before attempting to move it.

6) Always check fuel levels before taking a piece of equipment out on the

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course. Always refill fuel after use and never try to fill fuel to the top. Be aware of the proper type of fuel for

the equipment you are using. If you are unsure about the type of fuel or the exact mix, consult with a manager

first.

7) When driving on the golf course with any type of equipment, use common sense and do not drive in any

holes, mud puddles, new sod, or wet areas. Never drive on a collar, green, fairway, or tee unless the job you are

doing requires it.

8) Equipment must always be operated in a controlled fashion. Driving too

fast, making erratic and sharp turns, or any other type of reckless driving will not be tolerated. These types of

problems cause damage to the turf and are safety hazards for yourself and those around you and could result in

immediate termination.

9) Use the cart paths whenever possible when transporting equipment.

Remember, members and guests always have the right-of-way. Pull off to

the side of the path and allow them to pass. Always idle down and maintain an adequate distance between

yourself and a guest when they are preparing to play a shot.

10) All equipment should only be operated at full throttle while performing

the task at hand, i.e. mowing. When not performing the designated work at hand, all equipment must be kept at

a lower rpm. This includes coming in and out of the shop along with the wash bay.

11) Once finished with any and all equipment it must be thoroughly cleaned, fueled up, and returned to its

designated location in the maintenance facility.

Greens Mowers

(Triplex units)

1) Before mowing the green, remove the flagstick and place it out of the way. Scout the entire green for sticks,

rocks, tees, or any other type of debris. These types of objects can cause significant damage to the mower.

2) When you start to mow the green, begin by making the first cut through the center of the green at the angle

specified by your supervisor. Use the back middle of the green as 12:00 and the front middle of the green as

6:00. Focus on an immovable point to achieve a straight line. You should always strive for wide, evenly spaced,

and straight lines on the greens. Avoid skips or “Mohawks” (uncut grass) by making sure you overlap properly.

Always pay attention to the quality of cut. If the mower is not cutting properly, return to the maintenance

facility so the problem can be fixed immediately.

3) Be sure to lift your reel(s) before the edge of the green to keep from scalping the taller cut turf.

4) Turn your mower in the rough. If unable to turn your mower because of a bunker or steep hill, proceed away

from the green to a level area, turn and proceed back to your lines. Turning mowers on the greens or collars is

unacceptable and will result in excess wear to the turf.

5) Watch for spills or leaks of any type. Hydraulic fluid, fuel, oil, and grease are all fluids that may leak from a

machine. Therefore be aware because these spills or leaks are indicative of machine failure and also will also

result in dead turf. If you do encounter a leak, if applicable return to the cart path as quickly as possible, shut the

machine off, and consult a supervisor.

6) Never stop your mower on the green with the reels engaged.

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7) Buckets must be emptied on a regular basis. Never allow them to fill more than 1/3 of the way and scatter the

clippings in an out of play area.

8) When finished mowing your lines, you will mow a cleanup pass around the green if instructed to do so by

your supervisor. Make adjacent passes, in the opposite direction, starting at the edge of the collar.

9) When transporting your greens mower from green to green, stay on the cart path whenever possible and

proceed over bumps slowly. The cutting units are very sensitive and the quality of cut may be compromised

from a “bumpy”ride.

10) After mowing all of the assigned greens make sure to thoroughly clean the mower and all related

equipment. Pay particular attention to the reel and bedknife. This is where most of the grass accumulates. Your

supervisor will show you the best method for cleaning the machine.

Tees & Collars

(Triplex Units)

1) Check with your supervisor for the angles to mow.

2) While transporting the machine is sure the reels are lifted all the way up. Stay on the cart path whenever

possible

3) Before mowing tees be sure to remove tee markers and check for any broken tees, rocks, sticks, or any other

debris that may damage the cutting units. Place the tee markers on the side of the tee next to the cart path so

if needed golfers may still find their teeing ground.

4) Mow tees in the designated direction. Use the back middle of the tee as 12:00 and the front middle of the tee

as 6:00, and match that angle on the other tee surfaces on that hole. Lines should be straight and passes wide

and consistently spaced. Skips between lines are unacceptable.

5) After mowing your lines proceed with a cleanup pass in the designated direction. Pay attention to the quality

of cut. If there is a problem with the mower, return to the maintenance facility so it can be fixed immediately.

6) Be aware of any leaks that may occur. If this happens, drive to the nearest cart path immediately, shut the

machine off, and contact a supervisor.

7) Replace all tee markers when finished mowing. Tee markers should be 6 paces apart and no closer than 1

pace to the edge of the tee surface and no closer than 2 paces near the back of the tee. They should be

perpendicular to the line of play. For example, on par 3‟s facing the green and on par 4‟s and 5‟s facing the

fairway.

8) When replacing the tees place those among the best turf possible, working your way around the teeing

surface.

9) Approaches and chipping areas are the areas of short cut turf directly adjacent to and in front of a green.

These are also mowed with the triplex mowers as they are cut at the same height as the tees. All holes are

mowed out to the fairway as directed by a supervisor.

10) The same rules for mowing tees apply to these areas. When lining up your mowing angles, use the front

middle of the green as 12:00 and the middle of the fairway as 6:00. Mow any chipping areas related to that

green at the same angle as the approach.

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11) After mowing all of the assigned areas make sure to thoroughly clean the mower and all related equipment.

Pay particular attention to the reel and bedknife. This is where most of the grass accumulates. Your supervisor

will show you the best method for cleaning the machine.

Fairway Mowers

1) Check with your supervisor for the angles to mow.

2) When transporting this unit, always make sure the machine is in transport mode and the reels completely

lifted into the transport position. This machine is wide and therefore it is especially critical to drive with

caution.

3) Be aware of any debris in the fairway that may cause damage to the cutting units.

4) When mowing a fairway, always make your first pass down the middle to divide the area into equal sections.

When making the first pass, focus on an immovable object and advance straight towards that object without

looking away. When lining up your mowing angles, use the front middle of the fairway as 6:00, and the green

as 12:00. Lines should be wide and consistently spaced. Skips between lines are unacceptable. Always mow

your lines before mowing your clean up pass. Pay attention to the quality of cut. If there is a problem with the

mower, return to the maintenance facility so it can be fixed immediately.

5) Always lift your reels before you get to the rough. When turning, always turn in the rough, not on the

approach, and make big wide turns so no turf is torn and damaged.

6) Be aware of any leaks that may occur. If this happens, drive immediately to the nearest cart path, shut the

machine off, and contact a supervisor.

7) After mowing all of the assigned fairways thoroughly y clean the mower and all related equipment. Pay

particular attention to the reel and bedknife. This is where most of the grass accumulates. Your supervisor will

show you the best method for cleaning the machine.

Bunker Raking

1) Bunkers are raked 4-6 days a week during the peak months. Most bunkers are manually raked by hand.

2) All debris, weeds, grass, and rocks should be removed from the bunkers on a daily basis. Edges should be

uniformly raked around the entire bunker.

3) A 1-2 inch lip should be maintained on all high sides of bunkers and little to no lip on the low sides. A

distinct line between the grass and bunker sand must be kept around the bunker, with no sand overflowing onto

the surrounding grass.

4) Rakes should always be placed outside the bunkers and evenly dispersed so there is always one within reach

of the golfer. Rakes should be facing head first toward the green with the handles in line with play while never

being placed on the greenside of a bunker. This makes it possible for a shot to potentially run out of a bunker

without coming to rest against the rake.

5) Always rake bunkers smoothly and carefully by hand to give a well manicured look with no ridges, ripples,

or piles.

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6) Fill wash outs and bare spots where needed and report areas needing additional sand. A minimum depth of

sand on the bunker faces is 2 inches and in the bottom of the bunker 4 inches is required.

String Trimmers, Edger’s, and Blowers

1) Always wear eye and ear protection when operating any of these pieces of equipment.

2) These pieces of equipment use a gas and oil MIX. Unless you are trained on how to mix, let the supervisor

mix it for you.

3) Use extreme caution when using these machines, as they can be dangerous to you, golfers, and any other

people near you. Debris can be thrown long distances at high rates of speeds by these machines.

4) The goal of string trimming is to even out any areas of turf that could not be cut with a mower. When

finished the heights of the turf should match. Never scalp the turf with a string trimmer.

5) Clean the machine(s) as directed by a supervisor.

Utility Vehicles

1) Safe driving techniques should be used at all times when operating these vehicles.

2) Golfers always have the right-of-way.

3) These carts should be thoroughly cleaned daily. This includes the beds,undercarriage, and seats.

4) Always stop the utility cart completely before shifting from forward to reverse or exiting or entering the

vehicle.

5) Keep your hands and feet inside the vehicle at all times.

6) If you do not know how to drive a manual transmission, do not use the heavy-duty utility vehicles until you

have been adequately trained.

Cup Changing routine

1) Cups are set using the “6 Day rotation” method. The method involves dividing the green into 6

sections; front-left, front-right, middle-left, middle-right, back-left, and back-right. The objective is to have an

equal number of flag color locations on each nine.

2) The locations are dictated by the numbers found on the pin sheets in the course set up boxes and in the break

room.

3) Every effort should be made to fully utilize all sections of a green before the pin is placed back into the same

section.

4) The area around the cup should be relatively flat within two paces in all directions. The cup should be no

closer than three paces from the edge of the green or the length of the flagstick. The surrounding slope by the

cup should not exceed 3%.

5) Avoid placing the cup close to visible plugs or severe ball marks.

6) Always cut the pins as close to vertical as possible. There is no excuse for a leaning pin.

7) Make sure the inside of the cup and the flagstick is clean and free of debris.

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8) Make sure when replacing the plug into the old hole it is level with the rest of the green.

9) Fix any old plugs that may have been set too high or too low.

Sprayers and Rotary Spreaders

1) A person possessing a valid Iowa Pesticide Applicator License must supervise all spraying operations.

2) Before mixing or applying any pesticide, the label must be read and thoroughly understood. Always follow

the label.

3) Personal Protective Equipment (PPE), including spray suits, rubber gloves, and masks, are provided for your

safety. Always follow the label as to what PPE must be used when mixing and loading and/or applying.

4) Calibrate and test sprayers with water before adding pesticides or fertilizers. Always check hoses, nozzles,

clamps, screens, filters, PSI, gas, oil, and grease before use.

5) Never allow the fill hose to become submerged in the spray tank. This may cause “back-siphoning”.

6) Calibrate and test spreaders before adding pesticides or fertilizers.

7) When finished spraying or spreading, if you have left over product, ask a supervisor what to do with it.

8) Clean the sprayer or spreader inside and out as directed by a supervisor.

I have read the previous and have asked any and all questions needed to clarify any information that has been

presented to me. I also understand the previous information is to serve as an introduction to the maintenance

practices and expectations of Remsen Golf Course and is not meant to serve as an all-inclusive training guide. I

understand there will be extensive training supplied by qualified candidates before I will be asked to perform

any and all golf course maintenance tasks.

Signature:_________________________________________ Date:______________________

Page 15: SOP's & Training Guide

Remsen Golf Course

Golf Course Maintenance Position Descriptions

Groundskeeper

Typical Functions:

Under supervision of the superintendent the groundskeeper:

•Operates mowers and string trimmers in maintaining greens, approaches, collars, tees, fairways, rough, and

tee/green banks

•Sets tee markers on a regular basis; maintains ball washers; replaces tee towels; and makes sure the garbage

cans are emptied as needed

•Aids in project work and assists in the construction of new greens, tees, and fairways

•Under direct supervision of the superintendent irrigates tees, greens, and fairways

•Provides basic preventative maintenance on equipment as directed by the superintendent

•Ensures the equipment cooling system is working at all times along with checking all other fluids before

operating equipment

•Reports equipment problems immediately and cleans and returns all equipment to its designated location in the

maintenance facilities

Employment Standards:

• Knowledge of methods and materials used in the maintenance of a golf course

• Posses working knowledge of and the ability to operate light equipment and hand tools

• Posses physical strength, stamina, and agility

• Ability and desire to work in various weather conditions

• Ability to follow written and oral descriptions wisely and efficiently to the satisfaction of the superintendent

• Posses an eager willingness to become an important part of a successful team

• Knowledge of and/or the ability to play the game of golf and understand how job performance directly affects

playing conditions of the golf course

Golf Course Superintendent

General Responsibilities:

• Supervising the construction and maintenance of the golf course

• Supervising the maintenance and repair of equipment

• Rendering professional advice, opinions, assistance and services to the facilities managing body as required

• Participating in all long-range planning meetings

Page 16: SOP's & Training Guide

Typical Functions:

• The golf course superintendent assumes responsibility for managing and maintaining golf course properties

which include: the golf course, maintenance equipment, the golf car fleet, clubhouse grounds and landscaping,

open spaces, wooded areas, wetlands, and any other “unused” areas

• Construction, renovation, and/or reconstruction of such properties whether performed by the maintenance staff

or outside contractors

• Prepares the annual budgets for the maintenance and capital improvement of course properties

• Interviews, hires, trains, directs, and supervises a staff of employees for the purpose of maintaining the

properties and has the authority to terminate employment of subordinates

• Plans all maintenance and project work applying his/her agronomic and administrative expertise to achieve the

agreed-upon maintenance standards and long-range goals

• Oversees the scheduling and routing of personnel and equipment to accomplish the work through frequent

inspection of the golf course and related areas

• Evaluates how well management standards are being achieved and changes management programs as needed

• Acquires equipment and purchases necessary supplies to maintain the golf course and other properties.

• Responsible for inventory control and overseeing equipment maintenance programs

• Approves all expenditures and exercises cost control measure to keep, as nearly as possible, operating and

capital expenses in line with the approved budgets

• Communicates regularly with other members of the top management group to discuss activities, goals, plans

and member/customer input.

• Plays golf regularly with members and top management

Employment Standards:

• Requires advanced knowledge of agronomy and turfgrass management practices, a working knowledge of golf

facility construction principles, practices and methods, and a thorough understanding of the rules and strategies

of the game of golf

•Requires a high degree of administrative and executive ability, especially in terms of problem solving and

decision making

•Requires excellent written and oral communication skills

• Requires knowledge of current federal, state, and local laws and regulations affecting the management of golf

course operations (including, but not limited to employment, safety, and environmental standards, laws, and

regulations)

•Requires participation in continuing education opportunities such as seminars, workshops, correspondence

courses, field days, and trade shows

•Requires current state certification or licensing as a pesticide applicator

Page 17: SOP's & Training Guide

I have read the previous and have asked any and all questions needed to clarify any information that has been

presented to me. I also understand the previous information is to serve as an introduction to the maintenance

practices and expectations of Remsen Golf Course and is not meant to serve as an all-inclusive training guide. I

understand there will be extensive training supplied by qualified candidates before I will be asked to perform

any and all golf course maintenance tasks.

Signature:____________________________________________ Date:________________

Page 18: SOP's & Training Guide

Remsen Golf Course

Golf Course Maintenance Safety Waiver

Golf course maintenance is indeed quite enjoyable work, however, it can also potentially be quite dangerous if

not taken seriously and all safety measures adhered to. By reading and signing the following, the employee is

simply acknowledging that he or she is aware of the “hazards” of the occupation and the requirements needed to

perform adequately in the position they have been hired for.

The employee will receive adequate training and instruction regarding all maintenance practices before he or

she is asked to independently perform any job at Remsen Golf Course. This training will be performed by a

qualified candidate and will come in the form of verbal, written, and/or audio visual aids. The employee is

expected to actively participate in all training sessions and is expected to leave each training session with a firm

understanding of the dynamics of what the job is they are being asked to perform as well as the necessary safety

precautions needed to be taken. Following the conclusion of the training session the staff member administering

the training is expected to report to the Golf Course Superintendent on the status of said employee‟s

competency and understanding.

As a general safety requirement all employees are required to wear ear and eye protection while operating

and/or working near certain pieces of equipment. This Personal Protective Equipment (PPE) and all other job

related PPE will be provided by the golf course (With the exception of steel toed footwear).

Punctuality is one of the most important aspects of working at Remsen Golf Course. All staff is governed under

the 3 strikes policy. First time late is a verbal warning, second time is a written warning and the third time MAY

result in termination. Our policy on cellular phones and music devices operates on the same 3 strike policy.

By signing the following; the employee is acknowledging, accepting, and agreeing to abide by the previous

while working at Remsen Golf Course.

Signature:_____________________________________________ Date:____________________

Page 19: SOP's & Training Guide

Remsen Golf Course

Schedule of Maintenance Events

Sunday Monday Tuesday Wednesday Thursday Friday Saturday

Greens X Roll X X X X X

Tees/App’s X X X

Fairways X X X

INT Rough X X X

Rough X X X

Bunkers X X X X X

Trash X X X X X X X

Cups X X X X X

**Cups are cut as necessary and not always according to this schedule; depending on play and events they

might be cut more often or less often

**All other golf course maintenance tasks are done on a “as necessary” basis and not on a scheduled basis.