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SoHO Learning Pathways Classroom TrainingOnline Training General Manager Certification SoHO Learning Zone Trainers Testimonials Contact UsLearning Compass

2014 Catalog of Offerings

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As Wyndham Hotel Groups (WHG) training department, we are dedicated to delivering to drive product, service and leadership excellence for hospitality professionals across all brands.

Our learning curriculum is strategically aligned with identified as essential

to the success of any property regardless of brand or size:

School of Hospitality Operations (SoHO)

world-class,high-impact training

five hospitality key disciplines

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Experience

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The SoHO Learning Compass will help you navigate through all the professional development opportunities available to you. The journey begins as you first DISCOVER key Wyndham Hotel Group (WHG) tools and resources. Next, you will EXPLORE hospitality concepts and best practices to expand your knowledge of the industry and your hotel brand. Finally, you will ACHIEVE more by continuing your education to further develop your hospitality skills

and knowledge.

MyPortal > Training > School of Hospitality Operations (SoHO) > SoHO Learning Compass

SoHO Learning Compass

DISCOVER a comprehensive collection of basic tools and resources essential to the proper management of your hotel. This fundamental training is key for hotel managers and line-level staff who are new to Wyndham Hotel Groups family of brands and for those seeking their General Manager Certification.

EXPLORE our General Manager Certification program and gain valuable strategies for enhancing your hotels overall performance. Executive Leader Orientation is specially designed for new and experienced hotel managers and owners looking to take their hospitality know-how to the next level.

ACHIEVE consistent results and stay informed of industry best practices and trends. Well-trained hotel management and staff is the key to a successful property. Take advantage of all the continuing education opportunities available to you and your hotel staff.


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Our Learning Pathways are designed to develop employees in key roleswithin your hotel. These Learning Pathways are roadmaps to developing awell-trained staff and are organized by hospitality key discipline.

The following Learning Pathways are available on MyPortal to download and print: Owner/GeneralManager FrontDesk Housekeeping Maintenance Sales

Learning Pathways

MyPortal > Training > School of Hospitality Operations (SoHO) > Learning Pathways

An investment in knowledge pays the best interest.

Benjamin Franklin


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Webinars on Wednesdays:These webinars are delivered by subject matter experts to offer the latest trends and updates in the hospitality industry. These interactive and engaging webinars are a great opportunity to help develop your hotel staff into a high performing team. Our Webinars On Wednesdays are delivered live and playbacks of

past topics are also available. More details available here >>

Property Management Systems (PMS) Webinars:These live webinars are delivered by WynGuest and Opera subject matter experts and feature a new topic each month. In these interactive one-hour webinars you will learn how to get the most out of your PMS. More details available here >>

Online Courses and Videos:Available24/7,OnlineCoursesandVideosprovideowners,managersandline-levelstaffongoingtrainingattimes that are convenient for them, anywhere there is a computer and Internet connection. Employees can gain valuable on-the-job training on guest service, housekeeping, maintenance and more. Select courses are also available in Spanish. More details available here >>

Count On Me! Service Culture Webinar:Count On Me! (COM!) is Wyndham Worldwides culture-building program. Built on a foundation of three building blocks and nine behaviors, COM! reinforces our commitment to customer service and challenges all associates to live the COM! commitment. This interactive webinar satisfies the training requirement for all Wyndham Hotels & Resorts, Wingate by Wyndham, Hawthorn Suites by Wyndham, TRYP by Wyndham and Microtel Inn & Suites by Wyndham associates to be Count On Me! certified. For additional information aboutServiceCulturetrainingforyourspecificbrand,pleasecontactyourDirectorofOperationsandSupport(DOS)orgohere >>

Resource Modules:These 20-minute, self-paced modules are an introduction to WHG and your brands tools and resources and are specially designed for hotel owners, managers, and line-level staff who are new to WHG and its brands. More details available here >>

*ResourceModulesareavailabletonewandtransferredpropertiesasof11/1/2012only.

Quick Tutorials:Our suite of tutorials is designed to provide owners and managers with basic knowledge of WHG resources and tools and how to use them. We offer tutorials on tools such as MyPortal, WynSource and WynPay.

Online Training

MyPortal > Training > School of Hospitality Operations (SoHO) > Online Training


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Hospitality Foundations:Available exclusively to hotel professionals attending Executive Leader Orientation (ELO),HospitalityFoundationsisahands-onlabtohelpyouDiscoveressentialtoolsandhotelpractices before attending ELO. Attending this free, half-day lab is a great way to preparefor ELO. Hospitality Foundations is offered the Monday before each ELO class held inParsippany, NJ. To enhance your learning experience, we encourage you to bring yourlaptop or tablet! To see specific dates and details, visit our website here >>

Regional Workshops:These day-long workshops are offered in select major cities and focus on currenthospitality best practices and trends that are relevant to you and your staff and deliveredby our experienced and knowledgeable trainers.

Training at Your Property:You can choose to have our industry certified trainers come to your property and trainyour staff. Our team will work with the owner or general manager (GM) to identify specificchallenges or areas of opportunity and well create a customized training plan to meetyour staffs needs. Then one of our trainers will visit your property to train your staff andhelp you transform your vision into reality. More details available here >>

Classroom Training

MyPortal > Training > School of Hospitality Operations (SoHO) > Classroom Training

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Executive Leader Orientation (ELO)

Executive Leader Orientation is Wyndham Hotel Groups General Manager Certification program. This program is designed for all Owners, General ManagersandDirectorsofSalesandMarketing.

At ELO you will gain in-depth knowledge of your brands tools and resources aswellasWHGandhospitalityindustrybestpractices.Designedfornewandexperienced hotel managers, this four-day orientation is organized into our five key hospitality disciplines essential to the success of any property, regardless of the brand or size:

PropertyOperationsMarketingandSalesManagementRevenueGenerationCustomerExperience

LeadershipandPeopleManagement

This new conference-style orientation program features break-out sessions by brand, marketing segment and knowledge level as well as a pre-orientation lab, Hospitality Foundations, to enhance your learning experience.

For upcoming dates and locations click here >>

Integration Training

Integration Training will prepare you to attend ELO. All general managers seeking their General Manager Certification are required to complete Integration Training prior to attending ELO. Integration Training is available both Online and in the Classroom:

More details available here >>

General Manager Certification (GMC)

MyPortal > Training > School of Hospitality Operations (SoHO) >

General Manager Certificationwww.EXPLOREwithELO.com

requiredAll new General Managers are to complete their General Manager

Certification within

To learn more about ELO go to

90 days.

Directors of Sales and Marketing for Wyndham

Hotels and Resorts, TRYP By Wyndham, Dream Hotels and

Night properties are also required to attend

within 90 days.

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SoHO Learning Zone is the platform for all franchisee training available through Wyndham Hotel Group.

Once in the SoHO Learning Zone youll be able to: Enrollfortraining Launchalivewebinaryouveenrolledin Launchanonlinecourseorvideoyouveenrolledin Viewyourlearninghistory Viewyourstaffslearninghistory(managersonly) RequestaCertificateofCompletionforaclassyouvecompleted

SoHO Learning Zone

MyPortal > Training > School of Hospitality Operations (SoHO) >

SoHO Learning Zone

...and more!Leadership and learning are indispensable to each other.

John F Kennedy


Chris Albornoz 8 years of industry experienceI love how easy it is for you to be energetic and build

a relationship with every person from associates to managers. You easily transposed that energy of yours into my staff and brought new life to my hotel. Thank you for leading our team through a successful reopening.

- General Manager, Charlotte, NC

Cheryl Armstrong, CHT, CHE 23 years of industry experienceI have 22 years in the hotel business and have been to more

training classes than I care to count and Cheryls was by far one of the BEST.

- General Manager, Baymont Inn & Suites

Natacha Garcia, CHA, CHE 20 years of industry experienceFirst she ran a four hour class for my front desk staff, and

during lunch she hosted a 45 minute class on customer service to my housekeeping staff which she delivered in Spanish! Then she presented a managers workshop - Natacha is a true professional. I feel we have all been

re-energized and everyone is keen to put into operation their new found skills.

- General Manager, Days Inn

SoHO trainers are an experienced group of industry professionals. Here is what others had to say about them:

Trainers

Debbie Williams, CHT, CHE 35 years of industry experienceDebbie was a very good instructor and a pleasure to listen

to. She also was very gracious to answer any and all questions and guided me in the right direction to further assist myself. I feel she will teach me a lot. Thank you for the opportunities.

- General Manager, Super 8

Ron Zolman, CHA, CHE 15 years of industry experienceI learned a lot of useful practices that I was able to come

back and put into practice. I saw a direct impact on my average daily rate.

- Owner and General Manager, Super 8

George Murphy, CHE 30 years of industry experienceGeorge was a very effective trainer. He has a perfect

attitude and is very dedicated to what he does. He gave a well prepared presentation, short and right to the point.

- General Manager, Days Inn


Here is what others have to say about SoHO:

Dont just take our word for it...

ELO was I would highly recommend it to anyone and everyone. General Manager, Ramada

fantastic

This class really brought new insight to me about what is available for me out there that I was not aware of. I walked away everyday with new information that will help me in the day to day operation of my property. GeneralManager,DaysInn

EXCELLENTCLASS!!!

This training was excellent! Im very new to the hotel industry & it allowed me to see my weaknesses & strong points. I also met people who are willing to help me succeed. General Manager, Microtel Inn & Suites by Wyndham

wonderful

I enjoyed all the information that was [provided]. I definitely have a more view of this brand. General Manager, Baymont Inn & Suites

well-rounded

This is my first Wyndham brand and I learned a lot about the brand in a short period of time. work! It felt like they [the trainers] were one of us and had been in our shoes at one point and time.General Manager, Wingate

AWESOME

instructors. Knowledgeable, educated and masters at what they do. Great facilities, food and environment. I liked the pace of the class and the way it was conducted. Thank you ... for a wonderful week!General Manager, Wyndham Hotels & Resorts

Great


School of Hospitality Operations Wyndham Hotel Group 22 Sylvan Way Parsippany,NJ07054

Toll-free: (888) 328-0000

E-mail: [email protected]

Website: MyPortal > Training > School of Hospitality Operations (SoHO)

Contact Information

We offer the suggestions in any presentation and provided materials for your consideration. You have full and complete control over, and responsibility for, your contracts, daily operations, labor relations, employment practices as well as the safety and security of your property. We do not represent or warrant that you will achieve any specific results if you implement these suggestions. 2014 Wyndham Hotel Group, LLC. All rights reserved. All hotels are either franchised by the company, or owned and/or managed by Wyndham Hotel Management, Inc. or one of its affiliates. Except as otherwise noted on any specific forms or pages, these materials may not be reproduced in any manner without the prior written consent of Wyndham Hotel Group, LLC.

SoHO wins GOLD in Brandon Halls Excellence in Sales and Marketing

Awards for Best Marketing Impact! To learn more click here.

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