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Dated: December 18, 2014

Subject: Application for the position of “ ________________________________ ”_ in your honorable Organization.

Assalamu Alaikum Wa Rehmatullahy Wa Barakatahu

Dear Sir/Ma’am,

I like to introduce myself as a candidate for the vacant position in your honorable Organization. I am in my mid-career and have been assigned different challenging roles in my career like; Incharge Operations, Coordinator, Team Leader, Customer Experience Champion and ready to take new challenges! My overall experience is almost eleven years now in Banking Industry, which enhanced my leadership skills, strict compliance, TAT, time management, multiple tasking, customer services and how to liaison between multiple departments. I have completed my master’s degree in Economics from University of Karachi in year 2005, and am certified in Islamic Banking & Takaful from Centre of Islamic Economics, Karachi self financed in year 2010.

At present I am employed by Bank Alfalah Limited Karachi, Pakistan largest group company of Abu Dhabi Group, UAE lead by His Highness Sheikh Nahyan Bin Mubarak Al Nahyan. I have completed nine vital years on April 18, 2014. My branch banking experience is over six years now. And back office experience is over four years. I am currently deputed as a Senior Officer Operations & Customer Experience Champion at Hyderi North Nazimabad Branch Karachi from March 2013, before that I was at Nagan Chowrangi Branch Karachi from January 2008.

I was at Vendor Management & Assets Procurement - Administration Technology & Operations Group Head Office on a special assignment of “Vendor Enlistment on Bank Approved Panel 2012-2015” from October 2011 to December 2012.

Initially in Bank Alfalah I was hired as an Officer at the Regional Office - Branch Banking, enhanced my responsibilities to Incharge Operations – Southern Region (Karachi, Hyderabad & Quetta) with in six months, there I was responsible for operations, compliance & audit of their sister concern company Warid Telecom Pvt. Ltd. cellular postpaid connections offered to bank customers, staff & their family & friends. I performed as a bridge between branches of Bank Alfalah Ltd. of southern region & Affinity Team of Warid Telecom Pvt. Ltd from April 2005 to December 2007.

In start of my banking career from year 2000 I was part of different giants of the banking industry in Pakistan, dealing in their consumer products like in Faysal Bank Ltd as an Officer – Car Ijara, in Union Bank Ltd as a Team Leader – Ready Cash and in Standard Chartered Bank as a Business Development Officer – Credit Card & Personal Loans.

I am self motivated, energetic, positive thinker, creative, dedicated learner and a very smart user of computer applications. I will be very grateful if I could get an opportunity for an interview, I am very much sure that I will impress you as a suitable candidate.

Thank you & Best Regards,

(Sohail Muhammad Khan)

Resume of: Sohail Muhammad Khan Page 1 of 4 Cell #: 92-3212009500

SOHAIL MUHAMMAD KHANCAREER OBJECTIVE

As a mid-career professional, I am seeking for the position of an Incharge / Asst. Manager / Manager in a reputed organization to put my past experience to good use and to expand my expertise. I possess strong strategic planning skills along with the decision making, finance management skills and customer care.

PROFESSIONAL SUMMARY

1) Head Office & Branch Operations: Bank Alfalah Limited: (April 2005 to date)

a) Hyderi (North Nazimabad) Branch: Currently I am “Sr. Officer Ops. & CE Champion” (March 2013 to date)b) Nagan Chowrangi Branch: Before that I was “Senior Officer Operations” (Jan 2008 to March 2013)c) VMAP–ATO Group, H O: In btw Nagan Chowrangi Branch I was “Officer” (Oct2011 to Dec 2012)d) Regional Office: Initially I was “Incharge Operations” for Warid activities. (Apr 2005 to Dec 2007)

2) Consumer Banking: Faysal Bank Limited: I was “Officer” Car Ijara (October 2003 to April 2004)Union Bank Limited: I was “Team Leader” Ready Cash (October 2002 to June 2003)Standard Chartered Bank: “BDO” Credit Card & Personal Loans (Jan 2000 to Sep 2001)

WORKING EXPERIENCES: (Head Office & Branch Operations)

BANK ALFALAH LIMITED (April 2005 to date)

a) Hyderi (North Nazimabad) Karachi Branch“Senior Officer Operations & Customer Experience Champion” (Mar.2013 to date)

Key Responsibilities:i. “Customer Experience Champion”: managing customer’s feedbacks on branch services by taking up their

queries to the relevant department and resolving them.ii. Account Opening: AML, KYC, CRP, EDD & FATCA as per SBP prudential, Cheq.Book, TDRs, CDRs, Hilal-Debit

Card, ATM Claims, StopPayments, Deceased Ac. Dormant Ac. Account Maintenance & Customer Service.iii. SafeDeposit LOCKERS:Allotment, Rent recovery, Monthly GL &Key balancing,Access register maintenance.iv. ATM: Captured Card Custodian & Reporting.Other Responsibilities: v. Remittances: MoneyGram, Remittex, TT (SWIFT payments), PO/DD/DD Advices, AML & Due Diligence as

per SBP prudential, local / online funds transfer.vi. Clearing: M.O. Clearing Account reconciliation, Inward & Outward Normal & Intercity Clearing, OBC / IBC

(Clean Collection Bills).*Furthermore, I am back-up for Operation Manager Key Custodian of Strong Room (Vault) & Safe Deposit Lockers.

b) Nagan Chowrangi Karachi Branch“Senior Officer Operations” (Jan.2008 to Mar.2013)

Key Responsibilities:i. Account Opening: AML & KYC as per SBP prudential, Cheque Book, TDRs, Hilal Debit Card, ATM Claims,

Account Maintenance and Customer Service.ii. Remittances: AML as per SBP prudential, funds transfer, TT /PO/DD/DD Advices, MoneyGram and

EasyPay.iii. Clearing: M.O. Clearing Account reconciliation, Inward & Outward Normal & Intercity Clearing, OBC / IBC.iv. Credits/Advances: Preparation of Credit Line Proposals and documents for Consumer Products.v. Capital Market: Managing (shares applications / right shares).*Furthermore, I was back-up for CD-Incharge, Strong Room (Vault) Key Custodian.

Resume of: Sohail Muhammad Khan Page 2 of 4 Cell #: 92-3212009500

c) Vendor Management & Assets Procurement - Administration Technology & Operations Group“Officer” (October 2011 to December 2012)

Key Responsibilities:Managed day to day requirement of current & fixed assets of branches & offices pan-Pakistan by;i. Calling Quotations BOQ after receiving CARF, prepare comparative summary between different vendors,

draft approval, standardize the selected vendors and issuance of Letter of Intent & Pay Orders.ii. Follow-up with the Vendors & Branches / Offices for timely deliveries and installations of the equipments.

*Project of “Vendor Enlistment for Bank Approved Panel 2012-2015”: Invited vendors, assisting them in completing their application(s), scrutinized and obtain verifications on their provided credentials, obtain ECIB & Nadra Verysis, running their application(s) on software-Utility for generating Scores for each vendor, forward the eligible vendors category and Score wise to Screening & Recommending committee and then to Centralized Management Committee for approvals. Maintaining Earnest Money POs/DDs records. Keeping all the records for meticulous compliance.

d) Regional Office“Incharge Operations & Coordinator” (Apr 2005 to Dec. 2007)

Key Responsibilities:- Initiated & managed the operational activities of Warid postpaid connections in the branches of Southern

Region from start of the company in April 2005.- Coordinated with Warid Telecom Ltd. for operational issues of product & TABS software.- Preparation of multiple MIS for Bill payments / recoveries & Sales for reporting to Executive Incharge

Operations & Eexcutive Incharge Marketing respectively.

Training Programs/Courses Attended in Bank Alfalah Limited :

Title Held on- Personal Grooming March 14, 2014- Customer Experience Clinic September 25th, 2013- Fraud Prevention in Branch Operations April 21st-22nd, 2010- Clearing & Collections May 14th,2009- Introduction to “Islamic Banking” March 9th, 2009- Comprehensive overview of International Trade Finance February 27th, 2009- Credit Evaluation & CLP (Credit Line Proposal) Nov. 5th-6th & June 4th-5th,2008

- Credit Administration & Monitoring – The Balance Act November 3rd, 2008- Prudential Regulations (SMEs) May 10th, 2008- Alfalah Gold Standard Services November 26th, 2006*Furthermore, attending routine clinics / workshops of “Customer Experience Champions”.

WORKING EXPERIENCES: (Consumer Banking)

FAYSAL BANK LIMITED (October 2003 to April 2004)Regional Office, “Officer - Car Ijara” (Oct 2003 to April 2004)

Key Responsibilities:- To bring, handle & process Car Financing Leases (Ijara / Murabah) Hire Purchase cases.- Interact with the Customers from the negotiations till the full payments of rentals made.- Maintain proper record of Lease receivable / Rental recovery and Insurance for meticulous compliance.

Resume of: Sohail Muhammad Khan Page 3 of 4 Cell #: 92-3212009500

UNION BANK LIMITED (October 2002 to June 2003)Regional Office, “Team Leader - Ready Cash” (Oct 02 to June 03)

Achievements:* Before the launch of product I was hired as an Officer in the first batch and I had made my place to “ Team Leader” within a month.* Obtained 2nd position for clean operations & highest number of sales in pan-Pakistan for continues 3 months

Key Responsibilities:- To recruit, train and manage the team of 20 sales & customer application processing staff.- Initiated, shared experience and made process flow easy.- Filter the applications to find the pure and genuine customers.

STANDARD CHARTERED BANK (January 2000 to September 2001)Regional Office, “BDO - Credit Cards & Personal Loans” (Jan. 2000 to Sep. 2001)

Key Responsibilities:- To bring new accounts from approved/non-approved Companies by the Bank.- Streamline & handle all the cases of Visa / Master Cards and Personal Loans.- Guide Customers for the proper use of the CreditCards and reveal their legal reason of Loan borrowing.

ACADEMIC QUALIFICATIONS

- MASTERS OF ECONOMICS Institution: University of Karachi, Karachi, Pakistan. (Year 2005)

- BACHELOR OF COMMERCE Institution: Govt. Premier College Khi, Pakistan. (Year 2002)

CERTIFICATION / DIPLOMA

ISLAMIC BANKING & TAKAFUL Institution: Centre for Islamic Economics, Division of Jamia Darul Uloom Karachi, Pakistan. (Year 2010)

Microsoft Office Institution: Centre for I T, North Nazimabad Karachi, Pakistan. (Year 2003)

OTHER COMPUTER APPLICATIONS

1) Temenos T24: deployed in branches of Bank Alfalah Ltd. 3) TABS: in Warid Telecom Ltd.2) BankSmart: previously deployed in branches of Bank Alfalah Ltd. 4) LIMS: in Faysal Bank Ltd.

LANGUAGES Read Write Speak

1) Urdu: Excellent Excellent Excellent2) English: Very Good Very Good Very Good

PERSONAL DETAILS

Father’s Name : Shad Muhammad KhanDate of Birth : December 13th, 1979C.N.I.C # : 42000-0365846-3Gender : MaleMarital Status : Married (Two Offspring)Contact # : +(9221) 36632374 , + (9221) 3212009500E-mail address : sohai lmkhan@hotmai l .comHouse # : A-412 Block “D”, North Nazimabad, Karachi, Pakistan.Linkedin Profile; https://www.linkedin.com/profile/public-profile-settings?trk=prof-edit-edit-public_profile

Resume of: Sohail Muhammad Khan Page 4 of 4 Cell #: 92-3212009500