software challenges in human resources

Software challenges in HR

October 2015

Copyright © 2015 Scriptura Engage

Reach. Connect. Engage.

Observation


Contrary to other sectors the HR industry has

quite some experience with the usage of

software in its daily operational work. It’s a huge

advantage in today’s technological climate.

Its rich software history has a downfall though.

Many organizations are working with a pile of

applications, due to the fact that the HR role has

changed over the last 10 years.

The biggest challenge for HR is to reduce the

number of systems they’re working with, to

align it with a centralized communications

platform and to make the infrastructure future-

proof.


Challenge:A stable eco system


• Many HR tasks = many applications:

Recruitment

Personnel admin

Onboarding and Offboarding

Talent management

Event management

• Many documents and other communications

involved, like contracts and appendices, salary

slips, employee introduction documents,

company car agreements, etc.

• Timing of and modifications to personal

documents and communications like these

require a stable user-friendly environment.


Challenges that come along


• How to standardize and personalize at the

same time? Each file is individual and contains

sensitive information

• How to reduce admin time?

• How to make onboarding quick and easy?

• How to reach engagement? Long-term interim

or outsourced employees feel more related to

the company that is hiring him than to the

employment agency that is sending him.

• Demonstrate the best Customer Experience


Obstacles when tackling the challenge


• More than one language

• More than one brand

• One error can have a big impact

• Easiness of integration

• Co-workers cross-company involved (also non-

technical people), yet very IT-oriented

environment

• Many ways to communicate


Long-term open approach


Implement a platform that can:

• easily integrate with any of your running

applications

• handle complex and sensitive data

• create any document

• create any communication or message

• distribute in any format via any channel

• offer a user-friendly interface

• enable interaction

• allow future technologies


It’s about people


organization customerCentralized

Communication

Platform

CRM

Bill

Order

Help


Customer Experienceyour best investment


Increase customer interaction


• Reduce your administration time and that of

your customers

• Speed up business processes

• Approach your customers the way they want it

• Keep your customers posted in a balanced

communication strategy

• Spend more time interacting with your

customers and stakeholders

• Make doing business with you a delight


Give your organization oxygen


• Drastically reduce printing, sending and

archiving costs

• Consider a balanced combination of

standardization and flexibility

• Save time and money by authorizing the best

function in place to compose and distribute

communications

• Faster administration generates improved

internal organization and better customer

relationships, higher customer retention



How does Scriptura Engage enable you?

• Standardize document template design for all messaging across the entire organization, no

matter how many brands, how many languages, how many teams involved. Customers

benefit from your organization’s operations efficiency.

• Personalize documents and communications without IT intervention, protected by team or

individual access restriction and by modification alerts and approval flows. Customers

benefit from your organization’s accuracy and quality and your tailored approach to their

delight.

• Digitize documents, forms and communications delivery. It doesn’t only structurally reduce

costs, it gives you a 360° view on customer communication, it speeds up delivery and

archiving and enables you to communicate through multiple contemporary channels.

Customers benefit from your organization’s flexibility, transparency and availability.



How does Scriptura Engage enable you?

• Mobilize your co-workers in the field and your customers on the way. Capture information

offline or online on a mobile device using branded forms and push it to all depending systems.

It can be used for tons of reasons, like client onboarding, inspection, inquiries, … and

integrated with digital signing. Customers benefit from a personal face-to-face approach

and a substantial decrease in administration and paperwork.

• Energize all your stakeholders, that’s our motto. Your customers in the first place. Show them

you care. Communicate with them in the best way. Encourage them to self-service and at the

same time remain available all the way. Moreover, if you manage to really enable and equip

your co-workers, give them thought flexibility, ease up their daily work, they will have and

take more time and pleasure in looking after your customers.


Scriptura Engage is many solutions


Enterprise Communication Platform

Document Design and Generation

Interactive Document Assembly

Multichannel Delivery

Mobile Electronic Forms

DoccleConnect


More info? Contact us:EU phone: +32 3 425 40 00US phone: 011 32 3 425 40 00email: [email protected]
