SOCIAL SKILLS

SOFT SKILLS – SESSIONS 2

Lawrence Anthony

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LEARNING OBJECTIVES To understand what are social skills

To understand the significance of social skills in work and family life

To get tips and techniques to enhance social skills

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CONTENTS Tips to Build Inter-personal Skills

How to overcome Shyness

A Poor Communicator

Making Better Conversations

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TIPS TO BUILD INTER-PERSONAL SKILLS

Smile Be attentive Pay attention Practice active listening Bring people together

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TIPS TO BUILD INTER-PERSONAL SKILLS

Resolve conflicts Communicate clearly Humor Step in the other’s shoes Don’t complain or judge

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HOW TO OVERCOME SHYNESS

Shyness could prevent

People from finding a romantic partner Making lots of genuine friends Progressing at work.

This can have a detrimental effect on long term happiness.

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HOW TO OVERCOME SHYNESS Work on your body language Observe others body language Make eye contact Smile and greet Actively listen

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A POOR COMMUNICATOR His communication is tied to his ego

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A POOR COMMUNICATOR He / she talks on and on and on

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A POOR COMMUNICATOR He / she doesn’t contribute to the

conversation

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MAKING BETTER CONVERSATIONS

Express a sincere interest in the other person

Ask meaningful questions

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MAKING BETTER CONVERSATIONS

Give compliments

Listen

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MAKING BETTER CONVERSATIONS

Avoid debates

Keep up-to-date on current events and issues

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MAKING BETTER CONVERSATIONS

Use humour

Model someone whose communication skills you admire

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Developing social skills to overcome shyness will open up many exciting opportunities.

Remember, life is for living so don't waste itTake action today!

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ACKNOWLEDGEMENTS / RECOMMENDED READINGS www.pppst.com http://www.allbusiness.com/human-resources

/careers-career-development/11134-1.html Toastmasters Magazine August 2010 –

www.toastmasters.org www.ezinearticles.com/1866014