soft skills in project management

Methods for Social Competences

Project

Assigned

Project Management

Project and programme management

Methods for managing projects and programmes

Managing project-oriented organizations

Pm baseline v3.0

P|1

Project Start

Project Coordination

Project Controlling

Project Close down

Assigned

Project

Approved

Social System

1 Project management success2 Interested parties3 Project requirements & objectives4 Risk & opportunity5 Quality6 Project organization7 Teamwork8 Problem resolution9 Project structures10 Scope & deliverables11 Time & project phases12 Resources13 Cost & finance14 Procurement & contract15 Changes16 Control & reports17 Information & documentation18 Communication19 Start-up20 Close-out

1 Leadership2 Engagement & motivation3 Self-control4 Assertiveness5 Relaxation6 Openness7 Creativity8 Results orientation9 Efficiency10 Consultation11 Negotiation12 Conflict & crisis13 Reliability14 Values appreciation15 Ethics

IPMA Train the Trainer - Ch. 3 Methods for social competence Dionisia Fotopoulou P|2

1 Project orientation2 Programme orientation3 Portfolio orientation4 Project, programme & portfolioimplementation5 Permanent organization6 Business7 Systems, products & technology8 Personnel management9 Health, security, safety &environment10 Finance11 Legal


What is social competence? - Definitions

•cooperate

•self-organize

The potential of a person in a role to…

• Establish relationship & communication

• Deal with conflicts constructively

pm baseline


…The disposition to work and occupation

• building relationships

• engage creatively

• group-orientation

• relationship-orientation

• Deal with conflicts constructively

• Facilitate the ability to Reflect

• Deal with emotions and diversity

• Use methods of intervention


What are the methods for social competence?

• Feedback

• Reflection

• Moderation

• Presentation

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• Project Manager

• Project Owner

• Project Team Member

• Project Contributor

How social competence is gained?

Through knowledge & experience

Who should have social competence?

• Presentation

• Intervention



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Team Competences

In every team must :

• establish commitment

• learn

• create the “Big Project Picture”

How team competence is gained?

• Using SOCIAL METHODS

• Through knowledge & experience

1.7 Teamwork


• create the “Big Project Picture”

• safeguard synergies

• resolve conflict

• Jointly design the project management process

• establish confidence

• create a common value base

Methods for Social CompetencesIntervention Methods

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Intervention - Overview

• Target – oriented communication

• Certain effect

• Attempts to control

Key word: OBSERVATION

1.18 Communication ICBv3.0

Effective exchange and understanding of information between parties


Key word: OBSERVATION

Intervention Distinction

• Written: Letters, Documents, Proposals, Protocols

• Verbal: Feedback, Reflection, Presentations, Moderation

• Analogous: Stories, Sketches, Myths, Images


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Verbal Intervention Method - Feedback

• Communication to a person, about a certain behavior in a certain situation

perceived by another person

Objectives


Forms (methods)


How?

• Learning & Development

• Increasing the scope of action

• Written

• Verbal

• 360 - degree

When?

• Project Start, Controlling, Close down

• Crisis Management

•Defined feedback rules

•Giving & Receiving

• By groups or persons to groups or persons

Feedback is

always

subjective!


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Verbal Intervention Method - Reflection

• the collective exchange and thinking out loud of a learning process

Objectives

2.3 Self-control ICBv3.0

• Flash feedback

Forms


How?

•By a person or groups

• Establish the ability to work

• Provide a common perspective of

a situation

• Flash feedback

• Mood barometers

• Point methods

• Associative Procedures

When?



Methods for Social CompetencesQuestion

'Feedback' differs among others from 'reflection' in …:

Answers:

a. the construction of a common view of the current status in the social system.

b. the objective of further developing.

c. the defined rules.

d. the methods used in the project.

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d. the methods used in the project.VVVVVVVV


Methods for Social CompetencesDealing with emotions and diversity

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Emotions

• Short live and intensive feelings of individuals or teams

• Related to something or somebody

Distinction

2.1 Leadership, 2.3 Self-control, 2.6 Openness ICBv3.0

Related to

1.7 Teamwork3.8 Personnel management

How to deal ? (key method)

•Reflection

• Dealing with Personal emotions

• Dealing with Others emotions

• Processes (start, control, crisis, close)

• Structure (general project framework)

When?




How much diversity needed?

Methods for Social CompetencesDealing with emotions and diversity

Diversity

• Projects are heterogeneous teams

• Diversity includes similarities and differences between team members

Objectives

2.1 LeadershipICBv3.0

1.7 Teamwork

Similarities

Common history

Differences

Functional Skills

pm baseline

Methods for analyzing & managing

•Confidence building

•Team building

•Set up project structures

• Create sufficient diversity

• Manage diversity

• Project requirements

• Project Environment Analysis

When?

• Project Assignment (achieve)

• Project Start, Social Controlling

(manage)

Common history

Functional Skills

Common environment Contacts

Functional Skills

Professional Experience

Project Experience

Age, Gender

Cultures

Hierarchy



Methods for 'emotionalising' in projects are among others:

Answers:

a. telling of a secret during the project start workshop

b. reflection of the cooperation process in the project team

c. development of competitive situations in the project team

d. use of the earned value analysisXXXXXXXX

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d. use of the earned value analysisXXXXXXXX


Methods for Social CompetencesConflict Management

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Conflict

• Is a situation in which the different expectations of individuals clash

Objectives

2.12 Conflict & crisisICBv3.0

Methods for identifying conflicts

Methods for reducing / preventing

• Team building / Confidence building

• Preventing strategies & measures

• Identify potential conflicts

• Prevent conflicts

When?

• Project Start & Controlling

• Scenario technique

• Project environment analysis

• Sensitivity Analysis


Methods for Social CompetencesConflict Management

pm baseline

Dealing with Conflicts

Objectives

2.12 Conflict & crisisICBv3.0

Methods for dealing with conflicts

•Various strategies can be used to handle with conflicts, such as compromise,

consensus or battle

• Resolve

• Handle

• Limit

• Prevent

• Perception

• Analysis

• Diagnosis

• Problem – solving

• Discussion

• Negotiation

• Conflict moderation

• Mediation

• Team reflection….



Methods for identifying conflicts, are among others:

Answers:

a. scenario analysis

b. team building

c. sensitivity analysis

d. project environment analysis

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d. project environment analysisVVVVVVVV


Methods for Social CompetencesModeration & Presentation

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Workshops, meetings & project presentations (communication forms)

• used to organize collaboration in project management

• help ensure the acceptance of the project or program results

Success Factors Methods


• Professional preparation

• Execution and follow up

• Appropriate selection of participants

• Work methods

• Suitable room layout

• Support communication

When?

• Project management process design

• Project Marketing

• Creativity

• Decision

• Presentation



The project communication forms are among others:

Answers:

a. meetings between the project manager and individual project team members

b. project individual works

c. project meetings

d. project workshops

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VVVVVVVV d. project workshopsVVVVVVVV



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Creativity Methods

• used to produce a variety of ideas on a topic without evaluating

Goal

2.7 CreativityICBv3.0

Methods

• Structure

• Combine

• Improve

• Brainstorming / Brain writing

• Mind mapping



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Decision Methods

• decisions are crucial for project success

• differentiate between individual and team / group decisions

Methods

2.1 Leadership, 2.4 Assertiveness ICBv3.0

• Rating matrix

• Cost benefit analysis

• Point method

• Ranking



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Presentation Methods - When

• results presentation

• project status


Presentation Process

• Define Objectives

• Target Audience

• Preparation

• Execution

• Follow Up • Objects Achieved

• Lessons Learned



Interviewing and Negotiating

pm baseline

Interviewing and Negotiating

• negotiating is a type of interview

• examples of negotiation: project budget, cost reduction, conflict situation

Objectives The basis

2.11 NegotiationICBv3.0

• to present a point of view

• to convince other party to accept an offer

• active listening

• collect data

The result

• win – win situation



'Social' project controlling comprises the controlling of the …

Answers:

a. project resources.

b. project culture.

c. project organization.

d. project risks.

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d. project risks.XXXXXXXX


soft skills in project management

Documents

social methods

project orientation

pm baseline methods

groups project

programmes methods

social systemp1

programme management

project management process