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Soft Skills Test

Question 1A co-worker who has less experience and skills as you do is promoted to a position that you wanted to have. Which of these choices best describes your reaction?a) Ask the hiring manager what you can do to become a stronger candidate in the future.b) Show your disappointment.c) Decide that you will stop working so, and just try to be more friendly to the managerd) Hide your disappointment, but think of a way you can take revenge on that co-worker.

Question 2Recently, your boss is acting a little differently. He is less communicative and personable. What would you do?a) Ignore it and go about your work as you normally would. It must be personal.b) Make efforts to avoid him so you wont have to deal with her mood.c) Discreetly ask other co-workers if they know whats going on with him.d) Schedule a meeting with him and ask for feedback on your work performance.

Question 3You are attending an important meeting with colleagues who are more senior than you are. How much should you speak at the meeting?a) You should look very interested but not speak at all unless they request it.b) You should try to talk as much as possible in order to show your knowledge.c) You should speak only when the topic is of your expertise.d) You should speak in the beginning of the meeting and every now and then.Question 4You have been assigned on a project that you dont know much about. You have few questions that kind of seem stupid. What do you do?a) Ask around and find answers to all your questions.b) Ask some of more important questions and figure out the rest yourself.c) Let your boss know this is over your head so he will assign it to someone else.d) Work harder to find out the answers. If you dont know, then wing it.

Question 5While you are speaking with someone in his office, he gets a phone call. He answers the phone and starts talking. What should you do?a) Stay in your seat and act like youre doing your own business going over your papers.b) Stay in your seats and show that youre paying attention.c) Try to make eye contact and motion or mouth to ask if you should stay or leave.d) Motion that youre leaving the room and leave. He needs to have privacy when he takes a call.

Question 6You have learned that eye contact is an important aspect of communication. How much eye contact should you have when you are conversing with someone in a professional environment?a) Every now and then. You dont want to make the other person uncomfortable.b) About 60-70% of the time.c) About half of the timed) At all times. You want to make sure the person knows that you are paying attention.

Question 7During a meeting, a co-worker starts criticizing one of your ideas. Hes making you look bad in front of the boss. How do you react?a) Thank him for his input, and promise to consider itb) Say nothing. Talk to the boss later about it.c) Defend yourself so people will know that you are in the right.d) Say nothing. You can talk to him later.Question 8You just found out that people at work are spreading a bad rumor about you that is untrue. How would you respond?a) Dont react to it at all. Itll blow over eventually.b) Find out who started it so you talk to them to make sure that they will never do it again.c) Tell everyone that it is not true. You need to clear your name.d) Talk to others about another co-workers rumor so people will forget about yours.

Question 9One of your co-workers regularly gossips about upper management. She seems to know a lot about it, and it may help you to have this information. What would you do?a) Listen carefully so you can tell your boss that shes gossiping.b) Tell her that you dont think its right to gossip about them.c) Tell her that you dont want to talk about it right now and change the topic.d) Listen carefully, make mental notes, but do not talk about it to anyone else.

Question 10On a project that your group was assigned, you made a mistake that cost the company money but nobody caught it. You think that this mistake will come out eventually, but its unlikely that anyone will know that it was your mistake. What do you do?a) Try to hide it hoping that no one will notice your mistake.b) Do your best to fix this mistake yourself.c) Talk to your boss and apologize so your mistake can be corrected as soon as possible with minimum damage.d) Wait until the problem comes out and then confess that it was your mistake.

Answer Key1a

2d

3d

4a

5a

6b

7a

8a

9c

10c