soft skills
TRANSCRIPT
Enhancing Soft Skills
Mr. Parikshit Sharma&
Mr. Ashutosh Sharma
School of Hospitality & Tourism
Soft Skills
Presentation Outline1. Attitude2. Positive thinking3. Will power4. Self discipline5. Goal setting6. Confidence building7. Realizing your potential
BeliefBelief is a feeling of certainty
that something exists oris good.
ValuesThe values of a person or a group
are the moral principles and beliefsthat they think are important in life
and that they tend to live theirlives accordingly.
Today’s Youth Tomorrow's Wealth
What is ‘Life Skills’? WHO (1997)
– “the abilities for adaptive and positive behavior that enables individuals to deal effectively with the demands and challenges of everyday life” UNICEF (2001)
“life-skills based education is
-behavior change or behavior development approach
-designed to address a balance of three areas: knowledge, attitude, and skills.
Why Life-Skills Education?
Early identification of problems, early intervention and support at key moments in lives of young people is vital
Development needs & aspirations of the individuals
Development of psychosocial abilities To enhance capabilities and enlarge choices To build different dimensions of well-being, by
building self-image & self-worth, which in turn help individuals to be less vulnerable to the variations within a given context
WHY LEARNING LIFE SKILLS ?
Delors Report :‘Learning: The Treasure Within’
• learning to know • learning to be• learning to do • learning to live together
SHIFTING LIFE SKILL CONCEPTFrom:• survival and income generation skills
(i.e. livelihood skills) to: • individual's capacity to fully function
and participate in daily life (i.e. life skills)
GENERIC LIFE SKILLS1 COGNITIVE SKILLS – including search,
selection, analysis of information; critical thinking; problem-solving; understanding consequences; decision-making; adaptability; creativity
2 EMOTIONAL COPING SKILLS – including motivation; sense of responsibility; commitment; managing stress; managing feelings; self-management, self-monitoring and self-adjustment
3 SOCIAL OR INTERPERSONAL SKILLS – including communication; assertiveness; negotiation/refusal skills; cooperation; empathy; teamwork
ATTITUDE
1.Your attitude to somethingis the way that you think and feel about it.
2.Your attitude towards someone is the wayyou behave when you are dealing with them,
especially when this shows how you feelabout them.
What Is An Attitude?
A mental and neural state of readiness, organised through experience, exerting a directive or dynamic influence upon the individual’s response to all objects and situations with which it is related
ABOVE SEA LEVEL
BEHAVIOR
VALUES – STANDARDS – JUDGMENTSATTITUDE
MOTIVES – ETHICS - BELIEFS
KNOWLEDGE &SKILLS
KNOWN TO OTHERS
UNKNOWN TO OTHERS
10 %
90 %
The attitude is like and Ice Berg
WHAT MAKES YOUR LIFE 100% ?
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26
A T T I T U D E1 20 20 9 20 21 4 5
K N O W L E D G E11 14 15 23 12 5 4 7 5H A R D W O R K8 1 12 4 23 15 18 11
S K I L L S19 11 9 12 12 19 =
===
829698
100
Let each letter of the alphabetic has a value equals to it sequence of the alphabetical order:
Attitude structureAttitudes consist of three related components:
1.An emotional component consisting of emotional reactions toward, or feelings about the attitude object.
2.A cognitive component consisting of thoughts and beliefs about the attitude object.
3.A behavioural component consisting of actions toward the attitude object.
A positive attitude allows a person to create the life they want because they are not afraid to see things as they really are and work to create their own reality.
Positive Attitude
What words can you see?
What words can you see?
What words can you see?
What is required ?
An ATTITUDINAL CHANGEfor the BETTER
BARRIERS
Barriers to changing attitudePrior CommitmentsInsufficient informationPersonal EgoInfluence of social surroundings
To bring a change you have to oversome these barriers
GOOD ATTITUDE
Good Attitude Plays A Vital Role
Good work attitude is important for the increase of success at work. Any company or concerns that are looking for good employees and workers will look only for the person who has got good work attitude
DEVELOP
How to develop such good work attitude?
Say You Can Do it Never Say it’s not Possible Do Not Complain With Your Work Hard Work Plan your Work
BehaviorA person’s behavior
is the way they act in general, especially
in relation to the situation they are inor the people they are with.
(IS THERE ANYTHING IMPOSSIBLE?)• If you use the right instruments and choose the
right time, that is.• Believe you can, you will. • It’s all in your mind. Winning comes from within. • It is not your aptitude, but your attitude, that
will determine your altitude in life. • Happiness is simply a result of choosing
attitudes.• Progress has always come from those who said it
could be done.
smile, please.
1. To be positive is natural.---------------------------------------
•Be cheerful. •Happiness is a state of mind. If you think you are in heaven, you are.
•Use bright & positive language in everything you do.
•Think positive. It is good for you.
----------------------------------------------------
• Expect the best. You will get it.
Be open.
• Free your mind from prejudices. • Have an open mind. “Emptied, you hold.”• Be receptive to ideas. • Be quick to listen. Be slow to respond.• Perceptions differ. What is right in your view
may not be that.• Don’t jump to conclusions. See the other
person’s point of view.
Be balanced!• Have a sound sense of
proportion.• See the things as they are. See
the big as big and the petty as petty.
• Wisdom is knowing what to overlook.
• Seeing negative is not being negative.
• Those who see the negative are as important as those who see the positive.
Think right towards people.• Have a positive attitude towards people. Find
qualities in them to like.• Everyone’s, just everyone’s, life is littered with
compromises, morally questionable decisions & inconsistent behaviour. Keep this in mind.
• People can only be as perfect as you are. Accept differences & limitations.
• Judge them less harshly. Don’t be hostile when they slip up in tiny ways.
Grow up. But retain the child in you.
• Be playful. Import fun into all things you do. (“We don’t stop playing because we grow old; we grow old because we stop playing.”
• Be lively, not half-dead. Be alive to things around.
• View the world in wonderment. Be curious. • Discover the joy in simple things & deeds.
Relish them.• Dream (but be wakeful). What is life without
impossible dreams?
“Battles are won first in the minds before they are won in the battlefield.”..
If you don’t control what you think, you can’t control what you do.
Have a winning attitude.• ‘Yes, we can.’• ‘We can make it work.’• ‘We are perfect for this job.’• ‘We are a lean, mean machine.’• ‘I’ll be glad to take
responsibility.’• ‘It is a challenge.’
• ‘I’ll come up with alternatives.’• ‘We have the opportunity to be the
first.’• ‘There’s room for improvement.’• ‘We shall learn something new.’• ‘Let’s try it a few more times.’
No great talent without great willpower
• Those who are determined and work to win will win, no matter what the destiny has ordained.
• The difficult can be done right away. The impossible will take only a little longer.
• There is nothing you cannot be, there is nothing you cannot do, and there is nothing you cannot have. All you have to do is believe in you.
Aim high.
• Let no horizon be too large for you to gaze at.
• “In the long run you hit only what you aim at.”
• “It is not failure but low aim which is crime.”
• Aiming at an elephant & failing is more glorious than targetting a rabbit & felling it.
Never quit. No one can cheat you out of ultimate success but you.
• Life is full of beginnings.• A mere bend in the road is not the end of it. • Have belief in yourself. Never sell yourself short.• There is always some good in every situation. Look
out.• Sharpen your awareness to the opportunities that
lie around.• You will never know what can be done until you try
it.
The secret to success is never to give up.
• Failures are but stepping stones to success. • There are no mistakes in life, only lessons. • Every failure is a lesson in learning.• There is no failure except in no longer trying.• Failing is not bad. Staying down is. • No failure is final. •------------------“Failure is a noun. The only fear it holds for us is in the
meaning we give it. Define failure as giving up. Take control of it. ”
Don’t be weighed down by knowledge!
• You are what you know. • Knowledge is power. But, left
unused, it has no power in it. • Little is ever achieved by persons
who are bookish.Indifference and unconcern make
a superior & knowledgeable person average.
“He who has imagination without knowledge has wings but no feet.”
Creativity without knowledge is rudderless. Build up knowledge.
Imagination helps in exploring the unknown. Use imagination to go beyond knowledge.
Reinforce your skills. Constantly update them.Rich vocabulary helps. A higher order language allows us
- to deal better with processes and things, and – to convey more, saying less.
• Aim at perfection. Achieve excellence.• Develop an instinct for quality. It pays.• If it is worth doing, it is worth doing well.• Try to do it right at the very first instance. A work
done poorly must be done again.• Do it in time.• “We are what we repeatedly do. ------------------------------------------------------------
Excellence then is not an act, but a habit.
Every problem has a lifespan..Know the stage at which it is .Compartmentalize. Prioritise. Recognize the minor hassles from the major ones.
Know what to worry about & what to take coolly. Take one step at a time. Deal with them in small bits.No knee-jerk reactions. No short-term patches.The real obstacles are not the pbms themselves, but
the wrong approaches to finding the solutions.
Think solution, not problem.
See a solution, where others see a pbm. There is a solution to every problem.
Try to solve, not prolong. Ascertain the facts.Have an uncluttered mind. Cut out the extraneous.
Identify the core.Face the issue head on. Take it on without breaking
step.While with major pbm, stay detached. Intractable? Sleep over it . Let it work its way out.
Cursing a flat tyre does not fix it.
• ‘If you can’t go over the hill, go around it. Digging a tunnel is a clear option, if going to the other side is all that necessary.’
• The solution often lies in identifying the solvers.• Take help where needed. ‘If something seems
far too big, maybe it’s because you’re meant to share the load with someone else.’
• Look for solutions where you will find them. (Mullah story)
In doing a good deed take it that everything is permitted which is not prohibited.
Be performance-oriented.
“If one desires a change, one must be that change before it can take place.”
• Anticipate change. Things can change in a day.
• Be alert to the first signs of change.• Feel obligated to effect the change.• Look at opportunities that change
represents.• Keep renewing yourself. Don’t allow
routines to become chains. • Keep managing the present while
managing the change.
Be physical. Be dynamic.
• Take care of the body. It takes care of the mind.
• Physical well-being gives you stamina, both physical & mental.
• It makes you focussed. • It makes you optimistic & confident to
face the challenges of life.
Learn from the past. Focus on the future. Be in the present. Enjoy.
• The past is finished. Learn from it & let it go.
• The future is not even here yet. Plan for it, but do not waste time worrying about it.
• Live in the present. Enjoy its joys.• How many crores of pleasures you have
created for us, oh our Lord!
Relish the journey!
• There is more to life than running non-stop.
• Happiness is all along, not merely at the destination. The joys along the route are perhaps more delightful..
• If you are enjoying the journey, you are not upset by a delayed arrival.
• Count your blessings. One rarely appreciates one’s blessings as much as when they are gone.
“We don’t laugh because we are happy. We are happy because we laugh.”
• Control your emotions by your actions.• Be cheerful, in order to feel cheerful. • Act brave, in order to be brave.• Want a facelift? Smile. It’s the duty you owe others.
Don’t just throw out a vice. Replace it with a virtue.
• Sow an action, you reap a habit. Sow a habit, you reap a character. Sow a character,you reap a destiny.
• “As we become drunkards by so many separate drinks, so we become saints & authorities & experts by so many separate acts & hours of work.”
• How to break a habit or acquire it ? Break off abruptly & with all emphasis.
• Abrupt acqn of the new habit is the best way, if there be a real possibility of carrying it out.
Pleasantness is the duty we owe others.
• Be natural & humble.• Drain off your grievances.• Sincerely attempt to heal.• Acquire the quality of
easygoingness.• What is practical is just.• Relax, for easy power.• Never allow things to ruffle
you.
• Be interesting.• Practice liking people.• Never miss the
opportunity to -congratulate,
sympathize, or express sorrow.
• Be a comfortable person to be with.
But,thinking is not enough...Goodness not translated into action is no goodness.
“Thought that does not lead to action is betrayal.”
What are the “Life Skills” ?
• Problem-Solving• Decision Making• Critical Thinking• Creative Thinking• Communication Skills• Self-Awareness• Stress Management• Empathy• Interpersonal Relationship
How ‘Life Skills’ lead to primary prevention of health problems?
Knowledge Attitudes Values
Life Skills
Behavior reinforcement or change
Positive Health Behavior
Prevention of Health Problems
PROBLEM-SOLVING SKILL Allows to solve an issue, problem or conflict without anger, intimidation, insubordination, aggressive force or behavior
Devising a plan in order to solve a problem
Examining a related problem
Adjustment to a situation
PROBLEMS if left unresolved MENTAL & PHYSICAL STRESS
What is Decision Making ?
• Abilities to assess available options
• Relating current situation to past similar situation
• To foresee the consequences of different decisions (actions/non-actions)
• No decision is also a decision
Responsible Decision Making
Making decision after examining the choices & consequences in view ofone’s values and goals is
Responsible Decision Making
Steps for Responsible Decision Making
• Identify/Define the problem
• Consider the consequences or outcomes
• Consider family and personal values
• Choose one alternative
• Implement the decision
Critical Thinking• Ability to analyze information and experiences in an
objective manner
• Helps adolescents to recognize and to assess the factors influencing attitude & behavior - values, pressures (peer,family)
• Key to form right attitudes towards life
• Assists in developing responsible behavior.
Creative Thinking• Enables to explore available alternatives and
consequences of actions or non-actions
• Openness to experience
• Helps adolescents to respond adaptively and with flexibility to the daily life situations
SELF-AWARENESS
• Body movement and gestures
• Taking responsibility for own behavior
• Being able to stand up for one’s own values and needs
• Awareness of mental process
• Knowing one’s thought, feelings and actions
Coping with emotions & stress
• Recognizing effects of emotions on others and ourselves
• Being aware of how emotions influence behaviors
• Able to respond to emotions appropriately
How to Cope with Stress
• Recognize sources of stress in our life
• Recognizing how these affect us
• Identifying ways that help to control our levels of stress
• Learning how to relax to minimize tensions
Empathy
• Ability to understand and accept others
• To put oneself in other person’s shoes
• Being nurturing and tolerant
• Encourages a positive behavior towards people in need or difficulty
Interpersonal Skills
• To be able to develop & nurture supportive networks
• To be able to end relationships constructively
• Helps adolescents to relate with people in positive ways
Effective Communication
• To express ourselves verbally & non-verbally
• To express opinions, desires, needs & fears also
• To ask for advice and help
Thank you !