socitm north west
DESCRIPTION
Presentation to Meeting of Socitm North West region, on 6th April 2011.The subject was The Future of Web Applications, but the point of the presentation was really that that future relies on the knowledge, skill and creativity of staff and their interaction with 'customers'.TRANSCRIPT
The future of web apps (??)Socitm North West
April 6th 2011
Technophobia &
Sheffield City Council
Thinking beyond theBetter Connected
Report
This transition is not about budget cuts
From publishing to engaging
Civic relevance
Closing the expectation gap
“Everything media”
Indifferent government
The web apps of the future?
1. Flourishing
2. Learning
3. Measurement
People have the resources and ability
to do great things without complex dependencies or
approval
Relies on strong norms, governance
and capabilities
Learning organisation
New skills, tools, concepts,
behaviours
A current bun of skills, networked
together
Sharing stories
Measuring ‘engagement’ is
futile
Operational metrics
You won’t be able to evaluate the web presence without
evaluating the whole organisation
Q:
How do you create a technical
environment that helps flourishing?
Q:
How do you support new skills
throughout the organisation?
Q:
How do you help steer the
organisation by influencing what to
measure?
A word of encouragement!
From publishing to engagement
Civic relevanceClosing the expectation gap“Everything Media”1.Flourishing2.Learning3.Measuring
@chrisdymond