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Social Workers and LMHCs : How to Obtain Your Continuing Education Contact Hour for this Webinar Create a Username & Password at the NYU Silver CE Online Portal : • https://sswforms.es.its.nyu.edu/ Log on to the “Continuing Education Online Portal for the NYU Silver School of Social Work” page, click on “All Events & Programs” tab Scroll down & select today’s webinar under “Online Learning” Click “Register” Fill in the billing information, click register, and pay the CE registration fee Remember: Our system works best with Google Chrome or Mozilla Firefox

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Page 1: Social Workers and LMHCs: How to Obtain Your Continuing ......1. Perseverance and refusing to quit despite challenges 2. A commitment to learning/growing from hardship 3. Using reflection

Social Workers and LMHCs: How to Obtain Your Continuing Education Contact Hour for this Webinar ‣ Create a Username & Password at the NYU Silver CE Online

Portal : • https://sswforms.es.its.nyu.edu/

‣ Log on to the “Continuing Education Online Portal for the NYU Silver School of Social Work” page, click on “All Events & Programs” tab

‣ Scroll down & select today’s webinar under “Online Learning”

‣ Click “Register” ‣ Fill in the billing information, click register, and pay the CE

registration fee Remember: Our system works best with Google Chrome or Mozilla Firefox

Page 2: Social Workers and LMHCs: How to Obtain Your Continuing ......1. Perseverance and refusing to quit despite challenges 2. A commitment to learning/growing from hardship 3. Using reflection

Social Workers and LMHCs: How to Obtain Your Continuing Education Contact Hour for this Webinar, cont. ‣ After registering, you will receive a confirmation email

with a link to complete an evaluation ‣ Once the evaluation is submitted, within 24 - 48 hours,

log back on to NYU Silver CE Online Portal, go to “Your Registrations” and you will see “Take Assessment” in red next to the name of the program

‣ Complete assessment ‣ Once done, you will be directed how to download your

CE certificate ‣ For Questions: Call us at 212-998-5973 or email us at

[email protected]

Page 3: Social Workers and LMHCs: How to Obtain Your Continuing ......1. Perseverance and refusing to quit despite challenges 2. A commitment to learning/growing from hardship 3. Using reflection

Resilience Informed Service Environments

(RISE) ANTHONY SALERNO, PHD

JAMES RODRIGUEZ, LCSW, PHD JANUARY 17, 2018

Page 4: Social Workers and LMHCs: How to Obtain Your Continuing ......1. Perseverance and refusing to quit despite challenges 2. A commitment to learning/growing from hardship 3. Using reflection

Agenda ‣Understanding resilience ‣The neurobiology of resilience ‣Research on resilience ‣Building Resilience

Page 5: Social Workers and LMHCs: How to Obtain Your Continuing ......1. Perseverance and refusing to quit despite challenges 2. A commitment to learning/growing from hardship 3. Using reflection

Poll Questions ‣ Please tell us who you are? A. Adult Mental Health Providers B. Child/Adolescent MH Providers C. Adult Care Manager D. Child/Adolescent Care Manager E. Substance Use Provider F. Supervisor G. Administrator H. Other

Page 6: Social Workers and LMHCs: How to Obtain Your Continuing ......1. Perseverance and refusing to quit despite challenges 2. A commitment to learning/growing from hardship 3. Using reflection

Understanding Resilience THE OTHER SIDE OF THE COIN FROM TRAUMA

Page 7: Social Workers and LMHCs: How to Obtain Your Continuing ......1. Perseverance and refusing to quit despite challenges 2. A commitment to learning/growing from hardship 3. Using reflection

Resilience

“What’s predictable is preventable.”

Robert Anda – Co-Investigator, ACEs Study

Page 8: Social Workers and LMHCs: How to Obtain Your Continuing ......1. Perseverance and refusing to quit despite challenges 2. A commitment to learning/growing from hardship 3. Using reflection

History ‣ Early worked focused on the individual – internal

strengths that protect people against the negative effects of exposure to toxic stress (e.g. the resilient child – invulnerable, invincible)

‣ Picked up by MH researchers interested in the social determinants of health

Page 9: Social Workers and LMHCs: How to Obtain Your Continuing ......1. Perseverance and refusing to quit despite challenges 2. A commitment to learning/growing from hardship 3. Using reflection

Definition ‣ Resilience. A dynamic process reflecting positive

adjustment despite significant risk or adversity (Luthar & Zigler, 1991; Garmezy, 1971; Rutter, 1987)

‣ Resilience is… • Context-based/Situational • Domain Specific • Fluctuates over time (fluid)

Page 10: Social Workers and LMHCs: How to Obtain Your Continuing ......1. Perseverance and refusing to quit despite challenges 2. A commitment to learning/growing from hardship 3. Using reflection

Resilience is not…? ‣ Competence ‣ Ego resiliency ‣ Grit

Page 11: Social Workers and LMHCs: How to Obtain Your Continuing ......1. Perseverance and refusing to quit despite challenges 2. A commitment to learning/growing from hardship 3. Using reflection

When has someone demonstrated resilience? 1. Resiliency - No signs of unhealthy coping response

(disorder), despite exposure to Potentially Traumatizing Event (PTE)

2. Recovery – Improving coping response after unhealthy coping in response to PTE.

3. Prosperity – exceeds expectations and doing better than before exposure to PTE.

Bonanno and Mancini, 2012

Page 12: Social Workers and LMHCs: How to Obtain Your Continuing ......1. Perseverance and refusing to quit despite challenges 2. A commitment to learning/growing from hardship 3. Using reflection

Three Levels of Protection

Resilience

Individual Strengths (Assets)

Significant others

(Resources)

Systems and Culture

(Resources)

Page 13: Social Workers and LMHCs: How to Obtain Your Continuing ......1. Perseverance and refusing to quit despite challenges 2. A commitment to learning/growing from hardship 3. Using reflection

Individual characteristics (Assets) ‣ Temperament ‣ Personality traits ‣ Ego resiliency ‣ Competence ‣ Grit ‣ Intelligence ‣ Future orientation ‣ Self-efficacy ‣ Self-esteem

Page 14: Social Workers and LMHCs: How to Obtain Your Continuing ......1. Perseverance and refusing to quit despite challenges 2. A commitment to learning/growing from hardship 3. Using reflection

Significant others (Resources) ‣ Family/Parenting • Attachment, • Parental/Caregiver monitoring/supervision, support ‣ Peers ‣ Mentors ‣ Extended family ‣ Social support

Page 15: Social Workers and LMHCs: How to Obtain Your Continuing ......1. Perseverance and refusing to quit despite challenges 2. A commitment to learning/growing from hardship 3. Using reflection

Systems support (Resources) ‣ Quality Systems • Schools – • Engaging services • Quality care • Evidence-based practice • Practice-based evidence ‣ Trauma Informed Systems • Safety • Connections • Emotional regulation

Page 16: Social Workers and LMHCs: How to Obtain Your Continuing ......1. Perseverance and refusing to quit despite challenges 2. A commitment to learning/growing from hardship 3. Using reflection

Cultural/Context Example ‣ Religion/Spirituality ‣ Ethnic/Racial Identity (Zimmerman et al., 1995) ‣ 5 Categories of Resilience in African American males

impacted by poverty (Teti, et al., 2012): 1. Perseverance and refusing to quit despite challenges 2. A commitment to learning/growing from hardship 3. Using reflection and refocusing 4. Creating a positive and supportive environment 5. Drawing on religion/spirituality for strength

Page 17: Social Workers and LMHCs: How to Obtain Your Continuing ......1. Perseverance and refusing to quit despite challenges 2. A commitment to learning/growing from hardship 3. Using reflection

Cultural and Community Resilience ‣ First Nations research (Chandler and Lalonde, 1998) • Self government • Land claims • Education • Health services • Cultural facilities • Police and fire departments • Native Language

‣ Increases suicide rates by cumulative bands • 0 = 137.5/100,000 • 6 = 0.0/100,000

Page 18: Social Workers and LMHCs: How to Obtain Your Continuing ......1. Perseverance and refusing to quit despite challenges 2. A commitment to learning/growing from hardship 3. Using reflection

Recent Research and the Brain

Page 20: Social Workers and LMHCs: How to Obtain Your Continuing ......1. Perseverance and refusing to quit despite challenges 2. A commitment to learning/growing from hardship 3. Using reflection

Neurobiology of Resilience

Genetics

Epigenetics

Neurochemicals

Page 21: Social Workers and LMHCs: How to Obtain Your Continuing ......1. Perseverance and refusing to quit despite challenges 2. A commitment to learning/growing from hardship 3. Using reflection

Genetics

Page 22: Social Workers and LMHCs: How to Obtain Your Continuing ......1. Perseverance and refusing to quit despite challenges 2. A commitment to learning/growing from hardship 3. Using reflection

Epigenetics ‣ Biological mechanisms that will switch genes on and

off (What happens around the gene): • Epigenetics control genes • Epigenetics is everywhere • Epigenetics makes us unique • Epigenetics is reversible or plastic

Page 23: Social Workers and LMHCs: How to Obtain Your Continuing ......1. Perseverance and refusing to quit despite challenges 2. A commitment to learning/growing from hardship 3. Using reflection

Epigenetic Factors ‣ Exposure to stress ‣ Environmental toxins ‣ Prenatal environment ‣ Diet ‣ Exercise ‣ Developmental (critical) periods ‣ Aging ‣ Virus/infection

Page 24: Social Workers and LMHCs: How to Obtain Your Continuing ......1. Perseverance and refusing to quit despite challenges 2. A commitment to learning/growing from hardship 3. Using reflection

Epigenetics and Stress

02468

101214161820

0 1 2 3 4-5 6 or more

ACE Score

Page 25: Social Workers and LMHCs: How to Obtain Your Continuing ......1. Perseverance and refusing to quit despite challenges 2. A commitment to learning/growing from hardship 3. Using reflection

Neurochemicals

Norepinephrine Neuropeptide Y

Galanin

CRH Cortisol DHEA

Others Dopamine Serotonin

BDNF ALLO

Sympathetic NS HPA Axis Others

Page 26: Social Workers and LMHCs: How to Obtain Your Continuing ......1. Perseverance and refusing to quit despite challenges 2. A commitment to learning/growing from hardship 3. Using reflection
Page 27: Social Workers and LMHCs: How to Obtain Your Continuing ......1. Perseverance and refusing to quit despite challenges 2. A commitment to learning/growing from hardship 3. Using reflection

Basic Research on Resilience ‣ Resilience is a significant predictor of decrease in self-

reported fatigue after MTBI (Losoi et al., 2014).

‣ Associated with healthy lifestyles, wellness: • Healthy eating, Exercise, Tobacco use (Wagnild 2015)

• Fatigue (Losoi et al., 2014)

‣ Depression, Anxiety (Alena et al., 2014; Wagnild, 2015)

‣ Life satisfaction (Alena et al., 2014)

‣ Religiosity (Mosquito, 2015)

Page 28: Social Workers and LMHCs: How to Obtain Your Continuing ......1. Perseverance and refusing to quit despite challenges 2. A commitment to learning/growing from hardship 3. Using reflection

Outcomes of Resilience Based Intervention ‣ Self efficacy and personal functioning in people with

severe mental Illness (Maxan et al., 2013)

‣ Decreased adolescent substance use (Hodder, et al., 2011)

‣ PTSD Symptoms and positive emotional health (Kent et al., 2011)

‣ Quality of life and self-concept for people with TIC D/O (Storch et al., 2012)

‣ Psychological, physiological and self-management for African Americans with Type II Diabetes (Steinhardt et al. 2015)

Page 29: Social Workers and LMHCs: How to Obtain Your Continuing ......1. Perseverance and refusing to quit despite challenges 2. A commitment to learning/growing from hardship 3. Using reflection

Components of RB Interventions ‣ All provide psycho-education on resilience ‣ Finding positive meaning in the context of disease –

reframing disease (Steinhardt et al., 2015) ‣ Emotion regulation and social connectedness (Kent et

al., 2011; Maxan et al., 2013). ‣ Storch et al., (2012): typical CBT components with

focus on: (1) talking to others about tics, (2) responding to bullies, and (3) not limiting activities because of tics.

Page 30: Social Workers and LMHCs: How to Obtain Your Continuing ......1. Perseverance and refusing to quit despite challenges 2. A commitment to learning/growing from hardship 3. Using reflection

Research on Resilience in Children ‣ Therapeutic Foster Care can affect cortisol levels in

children and adults (Fisher, 2016) ‣ Social Emotional Learning increases resilience:

emotional control, goal setting, perspective taking, problem solving (Durlak et al., 2011)

‣ Treating maternal mental health and improving parenting helps (Goodman and Garber 2017)

‣ Individual characteristics (e.g. self-efficacy) at least one supportive adult relationship help overcome adversity (Werner and Smith, 2005)

Page 31: Social Workers and LMHCs: How to Obtain Your Continuing ......1. Perseverance and refusing to quit despite challenges 2. A commitment to learning/growing from hardship 3. Using reflection

What You Can Do

Page 32: Social Workers and LMHCs: How to Obtain Your Continuing ......1. Perseverance and refusing to quit despite challenges 2. A commitment to learning/growing from hardship 3. Using reflection

Ways of Building Resilience 1. Build on strengths – whether assets or resources 2. Increase protective factors 3. Reduce exposure to risk 4. Prevention: Primary, Secondary, Tertiary

Page 33: Social Workers and LMHCs: How to Obtain Your Continuing ......1. Perseverance and refusing to quit despite challenges 2. A commitment to learning/growing from hardship 3. Using reflection

Implications for the work in behavioral health services The bifocal lens of trauma and resilience • Assessing the severity and chronicity of a person’s risk

exposure • Assessing comprehensive resiliency promoting personal

and environmental factors

Page 34: Social Workers and LMHCs: How to Obtain Your Continuing ......1. Perseverance and refusing to quit despite challenges 2. A commitment to learning/growing from hardship 3. Using reflection

A practical and immediate clinical focus that aligns with building resilience ‣ Maintaining a very comprehensive and continual

focus on personal strengths and opportunities to utilize the people, places and things in the person’s life that are reliable and helpful resources.

‣ Assisting clients to identify, engage and develop strong social bonds is critical.

Page 35: Social Workers and LMHCs: How to Obtain Your Continuing ......1. Perseverance and refusing to quit despite challenges 2. A commitment to learning/growing from hardship 3. Using reflection

What practitioners need to know ‣ Practitioners and service systems can strengthen a

persons resilience (ability to more effectively manage the impact of highly stressful events in the past, present and future)

‣ In contexts of higher exposure to adversity, environmental factors may be more important to resilience than individual factors.

‣ Even maladaptive patterns of coping may be signs of resilience in challenging contexts.

Page 36: Social Workers and LMHCs: How to Obtain Your Continuing ......1. Perseverance and refusing to quit despite challenges 2. A commitment to learning/growing from hardship 3. Using reflection

Assessing Risk ‣ Age of initial exposure and duration of adversity ‣ Severity and duration of adverse events and conditions ‣ Number of adverse events experienced ‣ Current challenges and difficulties associated with

adversity ‣ Cultural/familial/religious beliefs and values about:

◦ What constitutes an adverse event- what the term trauma means ◦ Why bad things happen to good people ( role of sin, punishment, forgiveness) ◦ How people are expected to deal with highly stressful life events (prayer, penance) ◦ Self disclosure to strangers, keeping or disclosing secrets ◦ Gender related expectations

Page 37: Social Workers and LMHCs: How to Obtain Your Continuing ......1. Perseverance and refusing to quit despite challenges 2. A commitment to learning/growing from hardship 3. Using reflection

Measuring Resilience Connor Davidson Scale: 4 Resiliency Factors ‣ Factor 1: Flexibility to Cope with Changes/Challenges • I can handle unpleasant feelings • I tend to bounce back after illness or hardship • I can make unpopular or difficult decisions ‣ Factor 2: Social and Familial Support • My family is willing to help me make decisions and listen

to me • My friends are willing to help me make decisions and

listen to me • I have close and secure relationships

Page 38: Social Workers and LMHCs: How to Obtain Your Continuing ......1. Perseverance and refusing to quit despite challenges 2. A commitment to learning/growing from hardship 3. Using reflection

Connor Davidson (continued) ‣ Factor 3: Spiritual Support • Sometimes fate or god can help • Things happen for a reason ‣ Factor 4: Being Goal-Oriented • I like challenges • I work to attain my goals • I have pride in my achievements • I have a strong sense of purpose • I have few regrets in life i can achieve my goals

Connor KM, Davidson JR. Development of a new resilience scale: The Connor Davidson Resilience Scale (CD-RISC). Depress Anxiety 2003; 18(2):76-82. PMID: 12964174.

Page 39: Social Workers and LMHCs: How to Obtain Your Continuing ......1. Perseverance and refusing to quit despite challenges 2. A commitment to learning/growing from hardship 3. Using reflection

Resiliency Scale for Adults: Two Major Factors ‣ Factor I: Personal Competence

• Follow through with plans • Manage one way or other • Able to depend on self more than anyone

‣ Factor Il. Acceptance of Self and Life

• I usually take things in stride • I seldom wonder what the point of it all is • I take things one day at a time • I can usually find something to laugh about

Wagnild, G. and Young, H.M.,(1993) Development and Psychometric Evaluation of the Resilience Scale. Journal of Nursing Measurement, Vol. 1, No. 2

Page 40: Social Workers and LMHCs: How to Obtain Your Continuing ......1. Perseverance and refusing to quit despite challenges 2. A commitment to learning/growing from hardship 3. Using reflection

Brief Resiliency Scale: Single Resiliency Factor

1. I tend to bounce back quickly after hard times

2. I have a hard time making it through stressful events

3. It does not take me long to recover from a stressful event

4. It is hard for me to snap back when something bad happens

5. I usually come through difficult times with little trouble

6. I tend to take a long time to get over set-backs in my life

Smith, B. W., Dalen, J., Wiggins, K., Tooley, E., Christopher, P., & Bernard, J. (2008). The Brief Resilience Scale: Assessing the Ability to Bounce Back. International Journal of Behavioral Medicine, 15, 194-200. http://dx.doi.org/10.1080/10705500802222972

Page 41: Social Workers and LMHCs: How to Obtain Your Continuing ......1. Perseverance and refusing to quit despite challenges 2. A commitment to learning/growing from hardship 3. Using reflection

Questions we need to answer ‣ Are there clinical cutoffs or specific dosages of protective

factors (individual and environmental) that mitigate the impact of stressors and prevent psychological and behavioral problems?

‣ How do different levels of exposure to adversity, different contexts, and different cultures, affect these cutoffs?

‣ In which contexts and under what conditions are children likely to develop maladaptive coping strategies as a pathway to resilience?

‣ What is the relationship between higher levels of resilience and a child’s recovery from a mental disorder?

‣ Which resilience-promoting interventions are the most effective with which specific populations of children?

Page 42: Social Workers and LMHCs: How to Obtain Your Continuing ......1. Perseverance and refusing to quit despite challenges 2. A commitment to learning/growing from hardship 3. Using reflection

Systemic Pillars of Healing

Page 43: Social Workers and LMHCs: How to Obtain Your Continuing ......1. Perseverance and refusing to quit despite challenges 2. A commitment to learning/growing from hardship 3. Using reflection

Creating Safety (Individual) ‣ Discuss safety • People, places and things that make someone feel safe or

not. ‣ Creating a Safe (Enough) Place • Thinking of a safe place (i.e. present or past, person,

religious/spiritual) • Make it as vivid • Deep experience (i.e. thoughts, feelings, sensations) • Readjust if necessary ‣ SUDS Ratings (1-10) ‣ Repeated checks

Page 44: Social Workers and LMHCs: How to Obtain Your Continuing ......1. Perseverance and refusing to quit despite challenges 2. A commitment to learning/growing from hardship 3. Using reflection

Creating Safety (Provider System) ‣ Changing environment • Waiting areas • Staff training • Privacy/Confidentiality ‣ Survey people, providers

Page 45: Social Workers and LMHCs: How to Obtain Your Continuing ......1. Perseverance and refusing to quit despite challenges 2. A commitment to learning/growing from hardship 3. Using reflection

Connections (Individual) 1. Motivational Interviewing 2. Processing transference 3. DBT Chain Analysis (e.g. Chain Analysis) 4. Interpersonal Psychotherapy - Resolving

Interpersonal Role Disputes

Page 46: Social Workers and LMHCs: How to Obtain Your Continuing ......1. Perseverance and refusing to quit despite challenges 2. A commitment to learning/growing from hardship 3. Using reflection

Connections (Provider System) ‣ Groups • Opportunities to make connections • Development communication skills • Peer/social support ‣ Social events ‣ Play/Physical Activity

Page 47: Social Workers and LMHCs: How to Obtain Your Continuing ......1. Perseverance and refusing to quit despite challenges 2. A commitment to learning/growing from hardship 3. Using reflection

Connections (Community) ‣ Identify extent and quality of social networks ‣ Explore involvement of social supports in treatment ‣ Design service planning to strengthen connections to

community resources (e.g. religious, cultural, social)

Page 48: Social Workers and LMHCs: How to Obtain Your Continuing ......1. Perseverance and refusing to quit despite challenges 2. A commitment to learning/growing from hardship 3. Using reflection

Managing Emotions (Individual) ‣Stress Inoculation Training: • Breathing/Breathing retraining • Muscle relaxation • Cognitive coping ◦ Self-dialogue/Self-talk ◦ Thought-stopping ◦ Role playing

• Exposure ◦ In-vivo ◦ Imaginal ◦ Narration

Page 49: Social Workers and LMHCs: How to Obtain Your Continuing ......1. Perseverance and refusing to quit despite challenges 2. A commitment to learning/growing from hardship 3. Using reflection

Managing Emotions (System) ‣ Adjunctive group: • Yoga, • Meditation, • Other stress reduction opportunities, ‣ Mindfulness based group interventions ‣ Psychological First Aid training (Community)

Page 50: Social Workers and LMHCs: How to Obtain Your Continuing ......1. Perseverance and refusing to quit despite challenges 2. A commitment to learning/growing from hardship 3. Using reflection

Twelve Ways to Build Resilience (APA) 1. Making Connections 2. Avoid seeing crisis as insurmountable 3. Accept that change is a part of living 4. Move towards a goal 5. Take decisive action 6. Look for opportunities for self-discovery 7. Nurture a positive view of self 8. Keep things in perspective 9. Maintain a hopeful outlook 10. Take care of self 11. Learn from past 12. Stay flexible

APA (2017) Road to Resilience available at: http://www.apa.org/helpcenter/road-resilience.aspx

Page 51: Social Workers and LMHCs: How to Obtain Your Continuing ......1. Perseverance and refusing to quit despite challenges 2. A commitment to learning/growing from hardship 3. Using reflection

Accepting Reality ‣ Teaching Radical Acceptance • Accepting reality as it is • Pain is a reality of life • The past can’t be changed • Turning the mind – a Half Smile activity ‣ ACT metaphors • The Person on a Bus metaphor • The Book metaphor

Page 52: Social Workers and LMHCs: How to Obtain Your Continuing ......1. Perseverance and refusing to quit despite challenges 2. A commitment to learning/growing from hardship 3. Using reflection

Finding Meaning ‣ When you have a great sense that life has meaning,

what are you doing? What are you aware of?

‣ What leaves you without much of a sense of meaning or a sense that life has no meaning?

‣ What could you do to gain or regain a sense of meaning?

Page 53: Social Workers and LMHCs: How to Obtain Your Continuing ......1. Perseverance and refusing to quit despite challenges 2. A commitment to learning/growing from hardship 3. Using reflection
Page 54: Social Workers and LMHCs: How to Obtain Your Continuing ......1. Perseverance and refusing to quit despite challenges 2. A commitment to learning/growing from hardship 3. Using reflection

Poll Question What topics would you be interested in hearing more about regarding the topic of resilience? Check top 3 A. Understanding resilience B. Interventions to build resilience (children/youth) C. Interventions to build resilience (adults) D. Organizational resilience E. Neurobiology of resilience F. Service provider resilience G. Resilience and culture H. Resilience building strategies I. Others (please chat in)

Page 55: Social Workers and LMHCs: How to Obtain Your Continuing ......1. Perseverance and refusing to quit despite challenges 2. A commitment to learning/growing from hardship 3. Using reflection

Poll Question ‣ What resilience related activities would you be

interested in attending if offered by the CTAC? Check all that apply

A. Webinars B. In-Person training C. Learning Community D. Consultation E. Other (please chat in response)

Page 56: Social Workers and LMHCs: How to Obtain Your Continuing ......1. Perseverance and refusing to quit despite challenges 2. A commitment to learning/growing from hardship 3. Using reflection

Q & A

Page 57: Social Workers and LMHCs: How to Obtain Your Continuing ......1. Perseverance and refusing to quit despite challenges 2. A commitment to learning/growing from hardship 3. Using reflection

Social Workers and LMHCs: How to Obtain Your Continuing Education Contact Hour for this Webinar ‣ Create a Username & Password at the NYU Silver CE Online

Portal : • https://sswforms.es.its.nyu.edu/

‣ Log on to the “Continuing Education Online Portal for the NYU Silver School of Social Work” page, click on “All Events & Programs” tab

‣ Scroll down & select today’s webinar under “Online Learning”

‣ Click “Register” ‣ Fill in the billing information, click register, and pay the CE

registration fee Remember: Our system works best with Google Chrome or Mozilla Firefox

Page 58: Social Workers and LMHCs: How to Obtain Your Continuing ......1. Perseverance and refusing to quit despite challenges 2. A commitment to learning/growing from hardship 3. Using reflection

Social Workers and LMHCs: How to Obtain Your Continuing Education Contact Hour for this Webinar, cont. ‣ After registering, you will receive a confirmation email

with a link to complete an evaluation ‣ Once the evaluation is submitted, within 24 - 48 hours,

log back on to NYU Silver CE Online Portal, go to “Your Registrations” and you will see “Take Assessment” in red next to the name of the program

‣ Complete assessment ‣ Once done, you will be directed how to download your

CE certificate ‣ For Questions: Call us at 212-998-5973 or email us at

[email protected]