social security protection · 2020. 9. 27. · social security organisation menara perkeso 281,...

Social Security OrganisationMenara PERKESO

281, Jalan Ampang, 50538 Kuala Lumpur

www.perkeso.gov.my

Customer Service Careline

1300 22 8000 SOCIAL SECURITYPROTECTION

MINISTRY OF HUMAN RESOURCES

CONTENTS

INTRODUCTION 3

EMPLOYEES’ SOCIAL SECURITY ACT 1969 (ACT 4) 5

• ActandRegulations 6

• Employer 6

• Employee 8

• DefinitionofWages 8

• Contributions 9

• EmploymentInjuryScheme 12

• InvalidityScheme 18

• EmploymentInjurySchemeForForeignWorker 24

• ReturnToWorkProgramme 28

• SOCSOTunRazakRehabilitationCentre 29

• Appeals 30

• OffencesunderAct4andRegulations 31

• ScheduleRatesofContributionunderAct4 33

SELF-EMPLOYMENT SOCIAL SECURITY ACT 2017 (ACT 789) 38

• ProtectionofSelf-EmploymentSocialSecurity

Scheme 38

• Eligibility 39

• DocumentsNeeded 39

• PaymentofContribution 39

• ScheduleofContributionunderAct789 40

• Self-EmploymentSocialSecuritySchemeBenefits40

EMPLOYMENT INSURANCE SYSTEM ACT 2017 (ACT 800) 46

• Act 46

• Coverage 46

• EmploymentInsuranceSystemBenefits 47

• Eligibility 48

• HowtoApply 49

• ScheduleRatesofContributionunderAct800 51

DIRECTORY OF SOCSO OFFICES 54

CUSTOMER SERVICE CHANNELS 61

SocialSecurityOrganisation(SOCSO)wasestablishedin1971. Its

mainrolesinceitsestablishmenthasbeentoadminister,implement

andenforcetheEmployees’SocialSecurityAct1969(Act4),Self-

Employment Social SecurityAct 2017 (Act 789) and Employment

InsuranceSystemAct2017(Act800).

SOCSO provides a comprehensive network of social security

protection to Insured Persons through the implementation of

theseActs. Currently, SOCSO operates in 54 offices including its

Headquarters.

PERLIS Kangar

KEDAHAlor SetarLangkawiSg. PetaniKulim

PULAU PINANGSeberang JayaGeorge Town

PERAKIpohTaipingKuala KangsarTapahTeluk IntanSri Manjung

SELANGORPetaling JayaKlangRawangWP PutrajayaTanjung Karang

KUALA LUMPURJalan Ampang (Headquarters)Jalan Tun Razak

MELAKAAyer Keroh

NEGERI SEMBILANSerembanKuala Pilah

JOHORJohor BahruMuarBatu PahatKluangSegamat

PAHANGKuantanTemerlohBentong

TERENGGANUKuala TerengganuKemamanDungun

KELANTANKota BharuKuala Krai

SABAHKota KinabaluTawauSandakanLahad DatuKeningauKota MaruduW.P. LabuanBeaufort

SARAWAKKuchingSibuMiriBintuluSri AmanSarikeiKapitMukahLimbangSerian

Introduction

3

IntroductionSocial Security Protection

SOCSO4

Introduction to Act 4

EMPLOYEES’ SOCIAL SECURITYACT 1969 (ACT 4)

Social Security Protection 5


Act and RegulationsTheEmployees’SocialSecurityAct1969(Act4)andtheEmployees’Social Security (General) Regulations 1971 are applicable to allindustrieshavingoneormoreemployees.

EmployerEmployeraredividedintotwocategories,namelyprincipalemployer

andimmediateemployer.

Principal Employer

Principalemployersareemployerswhoengageemployeesdirectlyunderacontractofserviceorapprenticeship.Allmattersconcerningservices and payment of wages are managed by the principalemployer.

Immediate Employer

Immediate Employer are employers who engage employees andcarryoutworksunder thesupervisionofprincipal employer.Thisincludesapersonwhohasentereda contract of servicewith anemployeeandtemporarilylendsorleaseouttheserviceofthesaidemployeetoaprincipalemployer.

Responsibility of Employers

Principal and immediate employers who employ one or moreemployees are responsible to register and pay contributions toSOCSO.

The principal employers are also accountable to ensure theregistration and payment of contributions for all employeesemployedbytheimmediateemployer.

The employer is obliged to report all work related accident thatbefallstheirworkerswithin48hoursofnotification.

SOCSO6


Registration of New Employer and Employee

NewemployerandemployeemustberegisteredwithSOCSOnotlater than 30 days on which the Act becomes applicable to theindustry.Forthepurposeofregistration,anemployerisrequiredtocompletetheEmployer’sRegistrationForm(Form1)andEmployee’sRegistrationForm(Form2)throughSOCSO’sASSISTPortal.

Cessation of Being An Employer

Any employer who ceases to be an employer (active employerwithout employee, employer temporarily closed and cease ofindustry)shallsubmitanapplicationthroughSOCSO’sASSISTPortalbyuploadingForm 1A togetherwiththerelevantdocumentswithin30daysfromofsuchcessation.

Employee’s Record

Employersshallupdateandkeepa recordofemployeeswith thefollowingdetailsforeachemployee:

• Name• NationalRegistrationIdentityCardnumber• Occupation• Contributiondetails• Monthlywages• Allowances

Theemployee’srecordshallbemaintainedfor7yearsfromlastentrydate.



EmployeeAllemployee

• Malaysiancitizens• Permanentresidents• HoldersofgreenIdentityCard

whoareeligiblecompulsorytoregister.

Employee’s Eligibility

All employee who are employed under a contract of service orapprenticeshipintheprivatesectororcontractual/temporarystaffofFederal/StateGovernmentaswellasFederal/StateStatutoryBodiesneedtoregisterandcontributetoSOCSO.EmployeeswhoareexemptedfromcoverageundertheEmployees’SocialSecurityAct1969are:

• Federal and State Government permanentemployees

• Domesticservants• Self-employed• Soleproprietororownersofpartnership

Note:Witheffectfrom1July2018,thespouse/sofsoleproprietororownersofpartnershipwhoworkwith the saidemployer compulsory to register andcontributetoSOCSO.

Definition of WagesAll remuneration payable in money to an employee is taken aswages for purposes of SOCSO contributions. This includes thefollowingpayments:

i. Salary/wageii. Overtimepaymentsiii. Commissionandservicechargeiv. Payments for leave; such as annual, sick,maternity, rest

day,publicholidaysandetcv. Allowancessuchas incentives, shift, food /meal, costof

living,housingandetc

SOCSO8


All the payments mentioned, which are paid to the employeeswhetheraccording tohours,days,weeks,monthsorpiece rated/taskratedareconsideredaswages.

Howeverthefollowingpaymentsarenotconsideredaswages:

i.Paymentsbyanemployertoanystatutoryfundforemployeesii.Travellingclaimsiii.Gratuitypaymentsorpaymentsfordismissalorretrenchmentsiv.Annualbonus

Note:Forfurtherclarificationondefinitionofwages,kindlycontactourCustomerServiceCarelineat1300228000.

ContributionsEmployers shall pay a monthly contribution for each eligibleemployee according to the rates specified under the Act. Thesecontributionsaredividedintotwocategories:

Contribution of First Category

Foremployeeslessthan60yearsofage,contributionshallbepaidby the employer and employee for protection under EmploymentInjurySchemeandtheInvalidityScheme.

Theratesofcontributionunderthiscategorycomprisesof1.75%employer’sshareand0.5%employee’ssharefromtheemployee’sassumedmonthlywages (referScheduleRatesofContribution inpages33to35)

Note: Contribution for employeeswho have yet to reach the age of 60 yearsshallbeunderthefirstcategoryexcept foremployeeswhohavereachedtheageof55yearsandnocontributionshavebeenpreviouslypaidshallcontributeundersecondcategory.



Contribution of Second Category

Contributions for employees who have reached the age of 60yearscompulsorytocontributeunderthesecondcategoryfortheprotectionunderEmploymentInjuryScheme.

The rate of contribution under this category is 1.25% of theemployee’sassumedmonthlywagessolelybornebytheemployer(referScheduleRatesofContributioninpages33to35).

Note:Employeeswhohavereachedtheageof55yearsandnocontributionshavebeenpreviouslypaidshallcontributeunderthiscategory.

Payment of Contribution

Paymentofcontributioncanbemadethrough:

i. SOCSO’sASSISTPortal(FPX)ii. InternetBankingiii.BankCounters

Note:ForpaymentatBankCounteremployersmustattachtheAcknowledgmentContributionReceived(ACR).

A. Payment at Bank Counter Theappointedbanksareasfollows:

• MaybankBerhad• RHBBankBerhad• PublicBankBerhad

B. Payment through Internet Banking Employers need to be registered and have account at the

appointedbanksforinternetbanking.FurtherinformationmaybeobtainedbyreferringtotheSOCSO’swebsite.

SOCSO10


Contribution Payment Period

Contributionsshallbepaidnotlaterthanthe15thdayofeachmonth,forthepreviousmonth’scontribution(example:contributionforthemonth of January 2020 shall be paid not later than 15 February2020).

Interest on Late Payment of Contribution

Interestonlatepaymentofcontributionwillbeimposedattherateof6%perannumtobecalculatedonadailybasisforeachdaythecontributionremainsunpaidwithinthestipulatedperiod.



Protection Schemes under Act 4

Under thisAct,SOCSOprovides theEmployment Injury Scheme and Invalidity Scheme. Foreign workers are covered under the Employment Injury Scheme only.

Employment Injury SchemeEmployment Injury Scheme provides protection to an employeeagainstaccidentoranoccupationaldiseasearisingoutofandinthecourseofhisemployment.

Theprotectionunderthisschemecoversthefollowingaccidents:

i. Industrial accidents which occurs while working;

ii. Commuting accident:• onaroutebetweenhisplaceofresidenceorstayandhis

placeofwork• on a journey made for any reason which is directly

connectedtohisemployment• on a journey between his place of work and the place

wherehetakeshismealduringanyauthorizedrecess

Note:An accident that occurs during any stoppage or deviation shall not bedeemedtoariseoutofandinthecourseofhisemployment.

iii. Accident during emergency Accidentthatoccurwhenaworkerisinornearhisworkplace

forthepurposeofrescuing,assistingorprotectingpersonswhoareinjuredorareindangerduringanemergency.

12

Employm

ent Injury Scheme

SOCSO

iv. Occupational Disease Diseases that arise from or in the course of employment as

described in the Fifth Schedule of the Employees’ SocialSecurityAct1969.

Amongsttheoccupationaldiseasesinclude:

• Loss of hearing due to continuous excessive noiseexposure;

• Occupational asthma due to work involving constantexposuretotheinhalationofdustorharmfulchemicalandetc.

BenefitsundertheEmploymentInjuryScheme

• Medicalbenefit• TemporaryDisablementBenefit• PermanentDisablementBenefit• Constant-attendanceAllowance• Physical/Vocational/ReturntoWork(RTW)Rehabilitation

facilities• Dependants’Benefit• FuneralBenefit• EducationBenefit

Medical benefitTemporary Disablement

Benefit

Physical / Vocational / Return to Work (RTW)

Rehabilitation facilities Dependants’ Benefit

Permanent Disablement Benefit

Constant-attendance Allowance

Funeral Benefit Education Benefit

13

Employm

ent Injury Scheme

Social Security Protection

Medical BenefitEmployees suffering from employment injuries or occupationaldiseasesmayreceivefreemedicaltreatmentatSOCSO’spanelclinicorGovernmentclinic/hospital;ormakeclaimsforreimbursementofmedicaltreatmentcostsatSOCSOoffices.

• Reimbursement Employers or employees can claim for reimbursement of

expensesincurredinrespectofmedicaltreatmentatSOCSO’snon-panelclinic.Applicationcanbemade toSOCSOand thereimbursement issubjecttosuchconditionasdeterminedbytheOrganisationoraccordingtoFeesAct1951.

Temporary Disablement Benefit• Period of Temporary Disablement Temporary Disablement Benefit is paid for the period the

employeeisonmedicalleavecertifiedbyadoctorfornotlessthan4daysincludingthedayofaccident.However,TemporaryDisablementBenefitwillNOTbepaidforthedaysforwhichtheemployeeworksandearnswagesduringthisperiod.

• Rate of Temporary Disablement Benefit ThedailyrateofTemporaryDisablementBenefitis80%ofthe

employee’s averageassumeddailywage.Theminimum rateisRM30.00perdaywhilethemaximumrateisRM105.33perday.

Permanent Disablement BenefitEmployeeswhosufferfrompermanentdisabilityduetoemploymentinjury canapply for this benefit, after the completionpayment ofTemporary Disablement or after reached Maximum MedicalImprovement.

•Rate of Permanent Disablement Benefit ThedailyrateofPermanentDisablementBenefit is90%ofthe

employee’saverageassumeddailywage,subjecttoaminimumofRM30.00perdayoramaximumofRM118.50 perday.

14

Employm

ent Injury Scheme

SOCSO

Constant-attendance AllowanceThisallowanceispaidtoanemployeewhoissufferingfromtotalpermanent disablement (100%) and certified by Medical Board/SpecialMedicalBoard/AppellateMedicalBoard.Theallowance isfixedatRM500 permonth.

Facilities For Physical/Vocational Rehabilitation/ Return To Work (RTW)Thesefacilitiesaregiventoeligibleemployeesintheformof:i. Physical rehabilitation that includes:

• Physiotherapy• Occupationaltherapy• Reconstructivesurgery• Supplyofprosthetic,orthoticandotherequipments• Supply of orthopaedic equipment such as wheelchairs,

crutches, hearing aids, spectacles, special shoes andothers.

ii. Vocational rehabilitation that includes: Training in courses such as electrical, sewing,mobile phone

repairandothers.

Allexpenses incurred for theabove rehabilitation facilitieswillbebornebySOCSObasedonstipulatedrates,termsandconditions.

Dependants’ BenefitIf an employee dies as a result of an employment injury, hisdependantsareentitledtothisbenefit.

• Rate of Daily Benefit to be Paid Dailyrateis90%oftheaverageassumeddailywagesubjecttoaminimumofRM30.00perdayandamaximumofRM118.50perday.

15

Employm

ent Injury Scheme


DependantsShare of Daily Rate

Details

Widow/Widower

3/5Eligibletoreceivebenefitforlifeeventhoughwidoworwidowerremarries.

ChildAneligiblechildincludesbiological,dependantstep-child,adoptedchild,oranillegitimatechildisentitledtoreceivebenefit

2/5

Eligibletoreceivebenefituptoage21 or marries (whichever occursearlier).-------------------------------------If thechild is currently studying inan institute of higher learning, he/ she will receive benefit until thecompletion of the first degree ormarries(whicheveroccursearlier).-------------------------------------If a child is mentally or physicallyincapacitated and is incapable ofsupportinghim/herself,thebenefitwillbepaidas longasthechild isunabletosupporthim/herself.

• Dependants’ Share TheDependantsanddailyrateshareareasfollows:

16

Employm

ent Injury Scheme

SOCSO

Ifanemployeediesanddoesnot leaveanywidoworwidowerorchildren,thebenefitwillbepaidto:


Details

Parents 4/10 Eligibletoreceivebenefitforlife.

Siblings 3/10Eligibletoreceivebenefituptoage21 or marries (whichever occursearlier).

Grandparents(ifparentsandsiblingsarenoteligible)

4/10 Eligibletoreceivebenefitforlife.

Funeral BenefitFuneralBenefitwillbepaidtotheeligibleperson if theemployeediesasaresultofemploymentinjuryorwhilehe/sheisinreceiptofPermanentDisablementBenefit.Intheabsenceofsuchperson,thebenefitwillbepaidtothepersonwhoactuallyincursthefuneralexpenditure.

TheamountpaidwillbetheactualamountincurredorRM2,000whicheverislower.

Education BenefitThisbenefitisintheformofloansmaybeprovidedtoadependantchildofemployeewho:

•Diesasaresultofemploymentinjury•IsinreceiptofperiodicalpaymentsforPermanentDisablementBenefit

Note:ApplicationissubjectedtotermsandconditionsspecifiedbySOCSO.

17

Employm

ent Injury Scheme


Invalidity Scheme

An InsuredPersonshallbeconsideredassufferingfrominvaliditybyreasonofspecificmorbidconditionofpermanentnatureeitherincurable or is not likely to be cured and no longer capable ofearning,byworkcorrespondingtohisstrengthandphysicalability,atleast1/3ofthecustomaryearningsofasoundInsuredPerson.

Theschemeprovides24-hourcoverage toemployeewhosuffersfrom invalidity or death due to any cause and not related to hisemployment.

BenefitsundertheInvalidityScheme

Invalidity PensionInvalidityPensionis:

• Payable to the eligible insured persons who have beencertifiedinvalidbytheMedicalBoardorAppellateMedicalBoard.

• Payablefromthedateofaninvalidityapplicationisreceivedorfromtheemployee’sresignationdateifhe/sheresignsaftertheinvalidityapplicationisreceivedbyOrganisation.

• Payableaslongastheemployeeisinvalidoruntildeath.

Invalidity Pension Invalidity Grant

Funeral Benefit

Facilities for Physical /Vocational Rehabilitation/ Return To Work

(RTW) and Dialysis

Education Benefit


Survivors’ Pension

1

4

2

5

7

3

6

SPECIMEN

18

Invalidity Scheme

SOCSO

Qualifying Conditions

• Notattained60yearsofageatthetimeinvalidityapplicationisreceived;or

• Intheeventthattheemployeeexceeded60yearsofageatthetimetheinvalidityapplicationisreceived,he/shemustshowevidenceof:

i) A morbid condition that has set in before attaining60yearsofageandhasnotbeengainfullyemployedsincethen.

ii) Certified invalid by the Medical Board or AppellateMedicalBoard.

ii) Fulfillsthequalifyingcontributionconditionseitherfullorreducedqualifyingperiod.

Invalidity Pension Rate

TherateofInvalidityPensioneligibleforpaymentshallbefrom50%to65%oftheemployee’sassumedaveragemonthlywages,subjectto aminimum pension ofRM475 permonth and amaximum ofRM2,567.50permonth.

Invalidity GrantInvalidityGrantispayabletotheeligibleInsuredPersonswhohavebeen certified invalid by theMedical Board orAppellate MedicalBoardbutnoteligible for InvalidityPensiondue to failure to fulfillanyqualifyingsubjecttominimum12monthscontributions.

The amount for Invalidity Grant is equivalent to the contributionspaid by employee and employer under Invalidity Scheme withinterest.Itisaone-timelumpsumpayment.

19

Invalidity Scheme


Constant-attendance AllowanceThis allowance is paid to an employee who is suffering frominvalidityandissoseverely incapacitatedastoconstantlyrequirethe personal attendance of another person, certified by MedicalBoard or theAppellate Medical Board. The allowance is fixed atRM500 permonth.

Facilities for Physical /VocationalRehabilitation/ Return To Work (RTW) and DialysisThesefacilitiesareprovidedforeligibleemployeesintheformof:

i. Physicalrehabilitationincludes:• Physiotherapy• Occupationaltherapy• Reconstructivesurgery• Supplyofprosthetic,orthoticandotherequipments• Supply of orthopaedic equipment such as wheelchairs,

crutches, hearing aids, spectacles, special shoes andothers.

ii. Vocationalrehabilitationincludes:• Training in courses such as electrical, sewing, mobile

phonerepairandothers

iii. Dialysisfacilities:• HaemodialysistreatmentatSOCSO’spanelandnon-panel

dialysiscentresorGovernmentHospitals• ContinuousAmbulatoryPeritonealDialysis(CAPD)• PaymentforArteriovenous(AV)Fistulasurgery• SubsidyaidforErythropoietin(EPO)injection• SubsidyaidforImmunosuppressantmedicine

Allexpenses incurred for theabove rehabilitation facilitieswillbebornebySOCSObasedonstipulatedrates,termsandconditions.

20

Invalidity Scheme

SOCSO

Survivors’ PensionSurvivors’ Pension is payable to the eligible dependants of anInsured Person who dies irrespective of the cause of death notrelatedtoemployment.

Qualifying Conditions:

• The InsuredPersondiesbeforeattaining60yearsof ageand fulfills thequalifyingconditionseither fullor reducedqualifyingperiod;

• TheInsuredPersonwhoisreceivingInvalidityPensiondiesregardlessofhisage.

Survivors’ Pension Rate

TherateofSurvivor’sPensionisfrom50%to65%oftheaverageassumedmonthlywagesubject toaminimumpensionofRM475permonthandamaximumofRM2,567.50permonth.

21

Invalidity Scheme



Details

Widow/Widower

3/5Eligible to receive benefit for lifeeven though widow or widowerremarries

CHILDAneligiblechildincludesbiological,dependantstep-child,adoptedchild,oranillegitimatechildisentitledtoreceivebenefit

2/5

Eligibletoreceivebenefituptoage21ormarries(whicheveroccursearlier)-------------------------------------If thechild is currently studying inan institute of higher learning, he/ she will receive benefit until thecompletion of the first degree ormarries(whicheveroccursearlier)-------------------------------------If a child is mentally or physicallyincapacitated and is incapable ofsupportinghim/herself,thebenefitwillbepaidas longasthechild isunabletosupporthim/herself

Dependants’ Share

TheDependantsanddailyrateshareasfollow:

22

Invalidity Scheme

SOCSO

Ifanemployeediesanddoesnot leaveanywidoworwidowerorchildren,thebenefitwillbepaidto:


Details

Parents 4/10 Eligibletoreceivebenefitforlife.

Siblings 3/10Eligibletoreceivebenefituptoage21oruntilmarries(whicheveroccursearlier)

Grandparents(ifparentsandsiblingsarenoteligible)

4/10 Eligibletoreceivebenefitforlife.

Funeral BenefitFuneralBenefitwillbepaidtotheeligibleperson if theemployeediesduetoanycause.Intheabsenceofsuchperson,thebenefitwillbepaidtothepersonwhoactuallyincurstheexpenditure.

Theamountpaidwill be theactual amount incurredorRM2,000whicheverislower.

Education BenefitThisbenefitisintheformofloanmaybeprovidedto:

• ChildrenofrecipientsofInvalidityPensionor• ChildrenwhoarerecipientsofSurvivors’Pension.

Note:ApplicationsubjecttotermsandconditionsspecifiedbySOCSO.

23

Invalidity Scheme


Employment Injury Scheme For Foreign Worker

Effective 1 January 2019, employers who hire foreign workers(excluding domestic servants) are required to register theiremployeeswiththisschemeundertheEmployees’SocialSecurityAct1969(Act4).

Registration

Registrationof foreignworkerscanbemadeonlineviatheonlineAutomatedSOCSOIntegratedSystem(ASSIST)portal.

For existing foreign workers in Malaysia who have valid ForeignWorkersCompensationScheme(FWCS),theyhavetoberegisteredwithSOCSObytheiremployersadayaftertheexpirationofFWCS.

Beginning1January2020,allemployersmustregisterwithSOCSOdespitetheirforeignworkersarestillcoveredunderFWCS.

Eligibility Requirements

• Mustpossessvalidpassport;

• MustpossessTemporaryEmploymentVisitPassoravalidemploymentpasswhicheverisapplicable.

The Rate Of Contribution

The rate of contribution is 1.25% of the employee’s assumedmonthlywagessolelybornebytheemployer.

24

Employm

ent Injury Scheme For Foreign W

orker

SOCSO

BenefitofEmploymentInjurySchemeforForeignWorker

• MedicalBenefit• TemporaryDisablementBenefit• PermanentDisablementBenefit• Constant-attendanceAllowance• Dependants’Benefit• FuneralBenefit• RehabilitationFacilities

Medical BenefitTemporary Disablement

Benefit

Dependants’ Benefit



Rehabilitation Facilities

Funeral Benefit

25

Employm


orkerSocial Security Protection

Medical Benefit

Employees suffering from employment injuries may receive freemedicaltreatmentatSOCSO’spanelclinicsorGovernmentclinics/hospitals;ormakeclaimsforreimbursementofmedicaltreatmentcostsatSOCSOoffices.

Temporary Disablement Benefit

TemporaryDisablementBenefitispaidfortheperiodtheemployeeisonmedical leavecertifiedbyadoctor fornot less than4daysincludingthedayoftheaccident.

CertificateofmedicalleavemustbesubmittedtoSOCSO.Thedailyrate ofTemporaryDisablementBenefit is 80%of the employee’saverageassumeddailywage.Theminimumrate isRM30.00 perdaywhilethemaximumisRM105.33perday.


Permanentdisablementmeanspermanentdisabilitywhichreducestheabilityofanemployeetocarryouttheirwork.Employeeswhosufferfrompermanentdisabilityduetoemploymentinjurycanapplyforthisbenefit.

The daily rate of Permanent Disablement Benefit is 90% of theemployee’s average assumed daily wage. The minimum rate isRM30.00perdaywhilethemaximumisRM118.50perday.Constant-attendance Allowance

Theallowanceispaidtoanemployeewhoisseverelyincapacitatedastoconstantlyrequirethepersonalattendanceofanotherperson.Thismustbe recommendedbyMedicalBoardorSpecialMedicalBoardortheAppellateMedicalBoard.ThisallowanceisRM500permonth.

26

Employm


orker

SOCSO

Dependants’ Benefit

Thebenefitispaidmonthlytoeligibledependants.Thedailyrateis90%oftheaverageassumeddailywagesubjecttoaminimumofRM30.00perdayandamaximumofRM118.50perday.

Dependentswhoareentitledthebenefitare:

• Widoworwidowerandchildrenuptotheage21yearsold.• If the insured person does not leave any widow/widower/

children,theDependants’Benefitwillbepaidto:i. Parentsorii. Siblingsuptotheage21yearsold;oriii. Grandparents(ifparentsandsiblingsarenoteligible)

• Widow/widower,parents,grandparentsreceivesthebenefitforlife.

Funeral Benefit

ThemaximumamountofRM6,500willbepaidinclusiverepatriationtothecountryoforigin.

IfdeathandburialhappeninMalaysia,theamountofRM2,000willbepaid.

For periodical payment recipient, if death and burial happen inMalaysia,theamountofRM2,000willbepaid.

Rehabilitation Facility

Facilitiesaregiventoeligibleemployeesintheformoforthopedicsapparatussuchaswheelchair,crutches,hearingaidandothers.

27

Employm


orkerSocial Security Protection

Return to Work Programme

Return ToWork Programme (RTW) was introduced in 2007. Thisrehabilitation programme used a systematic case managementmethodology in assisting Insured Persons who suffer fromdisablementorinvaliditytoreturntowork.

Participation Criteria for the Programme

ThisprogrammeisprovidedforInsuredPersonwho:

• suffersfromemploymentinjuryandrequiresrehabilitationorassistanceinjobsearch;

• applyfortheInvalidityScheme,self-motivatedandrequirerehabilitationorassistanceingainingemployment.

Note:Thisprogrammeisnotapplicabletoforeign workers.

28

Return to Work Program

me

SOCSO

SOCSO Tun Razak Rehabilitation Centre

Thiscentresupports theReturnToWorkProgrammebyprovidingcomprehensive facilities medical rehabilitation and vocationaltrainingtotheInsuredPersonuntilhe/sheisabletogetbackintotheworkingfieldandcontributetothesocio-economicdevelopmentoffamilies,communitiesandcountry.

SOCSO Tun Razak Rehabilitation CentreLotPT7263,HangTuahJaya,BandarHijau

75450AyerKeroh,MelakaTel:06-2354000Fax:06-2535150

rehab.perkeso.gov.my

29

SOCSO Tun Razak Rehabilitation CentreSocial Security Protection

Appeals

TherearetwotypesofAppealBoardsthatadjudicateandreviewthedecisionmadebyMedicalBoardorSOCSO.

i. Appellate Medical Board SOCSOoremployeewhoarenotsatisfiedwithadecisionofa

MedicalBoardorSpecialMedicalBoardcansubmitanappealtotheAppellateMedicalBoard.

ApplicationforanappealcanbemadebycompletingtheformPKS(P)12within90daysfromthedateoftheletterinformingthedecisionoftheMedicalBoardorSpecialMedicalBoard.

ii. Social Security Appellate Board Iftheemployeroremployeeorhisdependantsarenotsatisfied

withthedecisionmadebySOCSO,anappealcanbemadetotheSocialSecurityAppellateBoard. Anappealcanbemadewithin a period of three (3) years from the date of the letterinformingthedecisionbycompletingFormAandsubmittothefollowingaddress:

SecretariatSocial Security Appellate BoardTingkat11,MenaraPERKESO281,JalanAmpang50538KualaLumpur

Tel:03–42645134/5081/5086/5036/5048

Note:ThisAppealisapplicableundertheEmployees’ Social Security Act 1969 (Act 4).

30

Appeals

SOCSO

Offences Under Act 4 and Regulations

FailuretocomplywithprovisionsundertheActandRegulationsisanoffenceandmayleadtoprosecutioninCourt.

Among the offences under the Act and Regulations may beprosecutedincourtareasfollows:

No. Type of Offences Provision of Law

1. Failureordelayinregisteringindustry Section4

2. Failureordelayinregisteringeligibleemployee

Section5andRegulation12(1)

3. Failuretopaycontributions Sections6,7and94,Regulation32

4. Failuretopayinterestonlatepaymentofcontributions

Section94,Regulation33

5. Failureorlatesubmissionofaccidentreportwithinstipulatedperiod

Regulation71(1)and71(2)

6. Providefalseinformation Section93

7. FailuretocomplywithDepartmentSummon Section110

Apersonwho is prosecuted and convictedby the court, shall bepunishablewithimprisonmentforatermwhichmayextendtotwoyears,orwithfinenotexceedingRM10,000orboth.

31

Offences Under Act 4 and RegulationsSocial Security Protection

No. Type of Offences Provision of Law

1. Lateregistrationofindustry Section4

2. Lateregistrationofeligibleemployee Section5

3. Latesubmissionofaccidentreportwithinstipulatedperiod

Regulations71(1)and71(2)

4. Failuretomaintain/keepRegisterofEmployees

Section11,Regulations34(1)and34(2)

5. Failuretoprepare/keepContributionSchedule Regulation44A

A maximum fine of up to RM5,000 for each compound can beissuedfortheoffencesmentionedabove.Prosecutioncanbetakenifthefineofferedisnotpaidwithintheprescribedperiod.

CompoundAmong the offences under theAct and Regulations that may becompoundedareasfollows:

32

Offences Under Act 4 and Regulations

SOCSO

RATES OF CONTRIBUTION

No. Monthly Wage

First Category (Employment Injury Scheme and Invalidity Scheme)

Second Category(Employment

Injury Scheme)

Employer’s Contribution

Employee’s Contribution

Total Contribution

Contribution by Employer Only

1. WhenwagesuptoRM30 40cents 10cents 50cents 30cents

2.WhenwagesexceedRM30butnotRM50

70cents 20cents 90cents 50cents


RM1.10 30cents RM1.40 80cents


RM1.50 40cents RM1.90 RM1.10


RM2.10 60cents RM2.70 RM1.50


RM2.95 85cents RM3.80 RM2.10


RM4.35 RM1.25 RM5.60 RM3.10


RM6.15 RM1.75 RM7.90 RM4.40

9.WhenwagesexceedRM400butnotexceedRM500

RM7.85 RM2.25 RM10.10 RM5.60


RM9.65 RM2.75 RM12.40 RM6.90


RM11.35 RM3.25 RM14.60 RM8.10


RM13.15 RM3.75 RM16.90 RM9.40


RM14.85 RM4.25 RM19.10 RM10.60

14.WhenwagesexceedRM900butnotRM1,000

RM16.65 RM4.75 RM21.40 RM11.90

Schedule Rates of Contribution under Act 4

33

Schedule Rates of Contribution under Act 4Social Security ProtectionSocial Security Protection 33


No. Monthly Wage



Injury Scheme)



Total Contribution


15.WhenwagesexceedRM1,00ObutnotexceedRM1,100

RM18.35 RM5.25 RM23.60 RM13.10

16.WhenwagesexceedRM1,100butnotRM1,200

RM20.15 RM5.75 RM25.90 RM14.40


RM21.85 RM6.25 RM28.10 RM15.60


RM23.65 RM6.75 RM30.40 RM16.90


RM25.35 RM7.25 RM32.60 RM18.10


RM27.15 RM7.75 RM34.90 RM19.40


RM28.85 RM8.25 RM37.10 RM20.60


RM30.65 RM8.75 RM39.40 RM21.90


RM32.35 RM9.25 RM41.60 RM23.10


RM34.15 RM9.75 RM43.90 RM24.40


RM35.85 RM10.25 RM46.10 RM25.60


RM37.65 RM10.75 RM48.40 RM26.90


RM39.35 RM11.25 RM50.60 RM28.10


RM41.15 RM11.75 RM52.90 RM29.40


RM42.85 RM12.25 RM55.10 RM30.60


RM44.65 RM12.75 RM57.40 RM31.90

34


SOCSO


No. Monthly Wage



Injury Scheme)



Total Contribution



RM46.35 RM13.25 RM59.60 RM33.10


RM48.15 RM13.75 RM61.90 RM34.40


RM49.85 RM14.25 RM64.10 RM35.60


RM51.65 RM14.75 RM66.40 RM36.90


RM53.35 RM15.25 RM68.60 RM38.10


RM55.15 RM15.75 RM70.90 RM39.40


RM56.85 RM16.25 RM73.10 RM40.60


RM58.65 RM16.75 RM75.40 RM41.90


RM60.35 RM17.25 RM77.60 RM43.10


RM62.15 RM17.75 RM79.90 RM44.40


RM63.85 RM18.25 RM82.10 RM45.60


RM65.65 RM18.75 RM84.40 RM46.90


RM67.35 RM19.25 RM86.60 RM48.10


RM69.05 RM19.75 RM88.80 RM49.40

45. WhenwagesexceedRM4,000 RM69.05 RM19.75 RM88.80 RM49.40

35

Schedule Rates of Contribution under Act 4Social Security Protection

SELF-EMPLOYMENT SOCIAL SECURITY ACT 2017 (ACT 789)

Introduction

Self-Employment Social Security Scheme was introduced toprovideprotectionforindividualswhoareself-employedundertheprovisionsoftheSelf-EmploymentSocialSecurityAct2017.

Sectorscoveredunderthisschemeareasfollows:

• Passenger Transportation (taxi, e-hailing and bus drivers) • Good and Food Transport• Agriculture• Livestock• Forestry• Fisheries• Food• Manufacturing• Construction

The coverage for self-employed individualwho contributes undertheschemestartsfromthedateandtimeofcontributionpaidandvalidatedthroughthereceiptofpayment.

Protection of Self-Employment Social Security Scheme

Thisschemeprovidesprotectiontoself-employedinsuredpersonsagainstself-employmentinjuryincludingoccupationaldiseasesandaccidentsduringwork-relatedactivities.

“Self-employment injury”meanspersonal injury toself-employedinsuredpersoncausedbyanaccidentoranoccupationaldiseasearising out of and in the course of his or her self-employmentactivityincludingwhiletravellingforthepurposeofhisorherself-employmentactivity.

• Hawkers• Accommodation Premises• Online Business• Information Technology• Data processing• Agents• Professional Services• Support Services• Household Services• Arts• Beauty and Healthcare

38

Self-Employm

ent Social Security Scheme

SOCSO

OccupationaldiseaseisadiseasecausedbyorarisingoutofanyoccupationspecifiedintheFifthScheduleoftheEmployees’SocialSecurityAct1969.Thisschemeprovidescashbenefitstotheself-employed and their beneficiaries besides providingmedical care,physicalrehabilitationandvocationaltraining.

Eligibility • Malaysiancitizen/permanentresidentwithoutagelimit;and• Individualswhoareself-employed

Documents Needed • PhotocopyofNationalRegistrationIdentityCard(NRIC).• Copy of PSV Card / E-hailing Profile / Permit / Licence

/ Certificate or Letter of Confirmation from the relevantassociationoragencysubjecttothetypeofsector.

Payment Of Contribution• Contributioncanbepaidonamonthlyoryearlybasis.• CashpaymentcanbemadeatallSOCSOoffices.• Online payment can bemade viahttps://matrix.perkeso.

gov.my (on-screen instructionsareavailablebyclicking the‘Help’button).

39Self-Em

ployment Social Security Schem

eSocial Security Protection

Schedule of ContributionThecontributionisbasedonoptionsofinsurableearnings:

Benefits Under The Scheme :• MedicalBenefit• TemporaryDisablementBenefit• PermanentDisablementBenefit• Constant-attendanceAllowance• Dependants’Benefit• FuneralBenefit• FacilitiesforPhysicalorVocationalRehabilitation

• EducationBenefit

Medical Benefit• Self-employed insured persons suffering from self-

employmentinjuriesoroccupationaldiseasesmayreceivefreemedical treatmentatSOCSO’spanelclinicsandgovernmentclinics/hospitals;or

• Self-employedinsuredpersonscanclaimforreimbursementofexpensesincurredingettingmedicaltreatmentatSOCSO’snon-panelclinics.ApplicationcanbemadetoSOCSOandthereimbursementissubjecttosuchconditionsasdeterminedbytheOrganisationoraccordingtoFeesAct1951.

PlanSelectedInsured Monthly Earnings

Contribution Payment Per Month

Contribution Payment Per Year

1 RM1,050 RM13.10 RM157.20

2 RM1,550 RM19.40 RM232.80

3 RM2,950 RM36.90 RM442.80

4 RM3,950 RM49.40 RM592.80

40

Self-Employm


SOCSO

Temporary Disablement Benefit• TemporaryDisablementBenefitispaidfortheperiodtheself-

employed insured person is onmedical leave certified by adoctorfornotlessthan(4)daysincludingthedayofaccident.

• Needtosubmitmedicalcertificate.• Theminimum rate isRM30.00 perdaywhile themaximum

rateisRM105.33perday.

Permanent Disablement Benefit• Self-employed insured persons who suffer from permanent

disability due to self-employment injuries can apply for thisbenefit.

• The rate of Permanent Disablement Benefit is 90% of theselectedinsuredmonthlyearning.

Constant-attendance Allowance• Thisallowance ispaid toself-employed insuredpersonwho

issuffering from totalpermanentdisablementasa resultofself-employmentinjuryandissoseverelyincapacitatedastoconstantlyrequirethepersonalattendanceofanotherperson,certifiedbyMedicalAssessorortheAppellateMedicalBoard.

• TheallowanceisfixedatRM500permonth.

Dependants’ Benefit• If a self-employed insured person dies as a result of self-

employment injury, his dependant shall be entitled toDependants’Benefit.

• Apaymentof90%fromselectedinsuredmonthlyearning.• Eligibledependants:• Widoworwidowerandchildunder21yearsold.Ifthereareno

widow,widowerorchild: a)Parents;or b)Siblingsbelow21yearsold;or c)Grandparents(ifparentsandsiblingsarenoteligible)• Widow/widower,parents,grandparentsreceivesthebenefit

forlife.

41Self-Em



• Childeligibletoreceivethebenefituptoage21oruntilhe/shegetsmarried(whicheveroccursearlier).Ifthechildisstudyingin an institution of higher learning, he/she will receive thebenefituntilthecompletionofthefirstdegreeorhe/shegetsmarried(whicheveroccursearlier).

• ExamplesofDependant’sBenefitcalculationforwife/husbandandchildareshownbelow:

Funeral Benefit• FuneralBenefitwillbepaidtotheeligiblepersoniftheself-

employedinsuredpersondiesasaresultofself-employmentinjuryorwhilereceivingPermanentDisablementBenefit.Theamountpaidwillbetheactualamount incurredorRM2,000whicheverislower.

PlanSelected InsuredMonthly Earning

Monthly Pension

1. RM1,050RM1,050X90%=RM945.00

2. RM1,550RM1,550X90%=RM1,395.00

3. RM2,950RM2,950X90%=RM2,655.00

4. RM3,950RM3,950X90%=RM3,555.00

42

Self-Employm


SOCSO

Facilities for Physical or Vocational Rehabilitation• Physical rehabilitation and vocational rehabilitation are

providedfreeofcharge.• Physical rehabilitation that includes physiotherapy,

reconstructive surgery, supply of prosthetics, wheelchair,special mattress, crutches, commode chair, diapers andothers.

• Vocational rehabilitation such as courses in sewing, mobilephonerepairandothers.

Education Benefit • Thisbenefitisintheformofloansthatmaybeprovidedtoa

dependantchildofself-employedinsuredpersonwhodiesasa result of self-employment injury or is receiving periodicalpaymentsofPermanentDisablementBenefit.

43Self-Em



EMPLOYMENT INSURANCESYSTEM ACT 2017(ACT 800)

Introduction

The Employment Insurance System (EIS) was implemented inJanuary2018toprovideretrenchedemployeeswithfinancialandjobsearchassistance.

ActThe2017EmploymentInsuranceSystemAct(Act800)appliestoallenterprisesthatemployoneormoreemployees.

Coverage• All employers in the private sector shall pay a monthly

contributions for all eligible employees according to theratesspecifiedundertheAct.(Exceptforstatutorybodies,localauthorities,civilservants,domesticworkersandtheself-employed).

• Anemployeereferstoapersonwhoisemployedforwagesunder a contract of service or apprenticeship with anemployer,whetherthatcontractisexpressedorimplied,inoralorwritten.

• All employees from the ages of 18 to 60 are required tocontributeexcept foremployeesaged57andabovewhohavenevercontributedbefore.

Contribution RatesTheratesofEIScontributionscomprisesof0.2%employer’sshareand 0.2% employee’s monthly wages (refer Schedule Rates ofContributioninpage51-53).

46


SOCSO

EIS Benefits Job Search Allowance (JSA)• Afinancialallowancepaid for3-6months to InsuredPersons

who have lost their job. Applicants are required to fulfillcontributions qualifying conditions and prove that they areactivelysearchingforwork.

Early Re-employment Allowance (ERA)• A financial incentive paid to Job Search Allowance (JSA)

recipients who accept a new offer of employment while stillreceivingJSA.

Training Fee (TF)• Coursefeesthatarepaiddirectlytoatrainingprovideroncea

courseoftrainingisapproved.

Training Allowance (TA)• AdailyallowancepaidtoInsuredPersonswhoattendtraining

sessions.

Reduced Income Allowance (RIA)• AfinancialallowancepaidtoInsuredPersonswhohavemultiple

jobsandhavelostoneormore,butnotallofthem.

Job Search Assistance:• Re-Employment Placement Program Insured Personswho are registeredwith theRe-Employment

PlacementProgramwillreceiveone-on-onesupport.• Career Counseling Acounselingservicethataimstoidentifyproblems,suchasa

skillsgap,thatInsuredPersonsmayfacewhendecidingonafuturecareer.

47


Eligibility for Benefits1. AnemployeeasdefinedbytheEISAct2017.

2. Between the ages of 18 and 60 on the date of loss ofemployment.

3. FulfilltheSOCSO’scriteriaforlossofemployment.

4. Submitapplicationwithin60daysafterthedateoflossofemployment.

5. HavepaidEIScontributionsforatleast12months(forfirst-timeapplicants).

6. Mustbeableandwillingtoworkandactivelyseekingwork.

SOCSOacceptsthefollowingsituationsaslossofemployment:

• Retrenchment;

• Bankruptcyorclosureofbusiness;

• Downsizing;

• Voluntary/MutualSeparationScheme(VSS/MSS);

• Businessclosuresduetonaturalormanmadedisasterse.g.fires,civilunrest;

• An employer’s non-compliance with the terms andconditionsoftheemploymentcontract;

• Resignationduetothreatsagainsttheemployeeorhis/herfamilymembersorsexualharassment;

• Being instructed to carry out dangerous duties that areoutsidethejobscope.

SOCSO does not accept the following situations as loss ofemployment:

• VoluntaryresignationbytheInsuredPerson;

48


SOCSO

• TheendoftheInsuredPerson’sfixed-termcontract;

• An agreement to terminate the employment contractwithout further conditions by both the employer and theInsuredPerson;

• Completion of the project specified in the employmentcontract;

• TheInsuredPerson’sretirement;or

• Terminationof the InsuredPerson’semployment contractduetohis/hermisconduct.

How to Apply1. Submit an application on the EIS Benefits Portal,whichmay

beaccessedatwww.perkeso.gov.my,within60daysafterthedateoflossofemployment.

2. Uploadacopyofthefollowingdocuments:NRIC,proofoflossofemployment,bankaccountinformation,andpayslipsforthelast6monthsofemployment.

3. Register with the Re-employment Placement Program onceinformedbySOCSO.

4. ReportjobsearchactivitiestoSOCSOmonthly.

49


Depending on the benefit applied for, additional documentsshouldbesubmitted:

Benefit Documents

ReducedIncomeAllowance(RIA) • Proofofcurrentemploymentstatus

EarlyRe-employmentAllowance(ERA)• Offerletterfromnewemployer

• Proof that the Insured Person hasreportedforduty,e.g.punchcard

TrainingFee(TF)

• LetterofGuarantee

• Attendancerecords

• Invoicefromtrainingprovider

TrainingAllowance(TA)• LetterofGuarantee

• Attendancerecords

Contact EIS Customer Service:

Email:[email protected]

Websites: eiscentre.perkeso.gov.my

Social media accounts: [email protected]@EISPERKESOwww.linkedin.com@EISPERKESO

50


SOCSO


No. Monthly Wage

Employment Insurance System

Employer’sContribution

Employee’sContribution Total

1 WhenwagesuptoRM30 5cents 5cents 10cents

2 WhenwagesexceedRM30butnotRM50 10cents 10cents 20cents





7 WhenwagesexceedRM200butnotRM300 50cents 50cents RM1.00



10 WhenwagesexceedRM500butnotRM600 RM1.10 RM1.10 RM2.20




14 WhenwagesexceedRM900butnotRM1,000 RM1.90 RM1.90 RM3.80

15 WhenwagesexceedRM1,000butnotRM1,100 RM2.10 RM2.10 RM4.20



51



No. Monthly Wage




















52


SOCSO


No. Monthly Wage
















45 WhenwagesexceedRM4,000 RM7.90 RM7.90 RM15.80

53


DIRECTORY OF SOCSO OFFICES

HEADQUARTERS

FEDERAL TERRITORY OF KUALA LUMPUR

SELANGOR

Social Security OrganisationMenaraPERKESO281JalanAmpang50538KualaLumpurTel :03-42645000Faks:03-42567798

Social Security OrganisationWismaPERKESONo.155,JalanTunRazak50400KualaLumpurTel :03-26872600Faks:03-26872633

Social Security OrganisationWismaPERKESOLot141,Seksyen6JalanSelangor46990PetalingJaya,SelangorTel :03-79498888Faks:03-79567492

Social Security OrganisationWismaPERKESONo.2,JalanTiara2BandarBaruKlang41150Klang,SelangorTel :03-33442501Faks:03-33425255

Social Security Organisation29,JalanSetiaRawang1KM25,JalanIpoh48000Rawang,SelangorTel :03–60916519/6937/2427Faks:03–60921091

Social Security OrganisationMenaraPERKESOPutrajaya,No.6,PersiaranPerdana,Presint2,62100PutrajayaTel:03-80915000Faks:03-80915001

Social Security OrganisationNo.38,JalanRiaMas1TamanRiaMas45500TanjungKarangSelangorTel :03-32699001Faks:03-32699008

54

Directory of SOCSO Offices

SOCSO

JOHOR

PULAU PINANG

Social Security OrganisationWismaPERKESONo.26,JalanSusur5OffJalanTunAbdulRazak,Larkin80200JohorBahru,JohorTel :07-2256600/6000Faks:07-2233180/3190

Social Security OrganisationNo.34&35,TamanTunDr.IsmailJalanBakri,84000Muar,JohorTel :06-9542164/2771Faks:06-9542254

Social Security OrganisationNo.28,JalanDuku86000Kluang,JohorTel :07-7733481/7481Faks:07-7739437/07-7725573

Social Security OrganisationNo.16&17,JalanSetiaJayaTamanSetiaJaya83000BatuPahat,JohorTel :07-4331333Faks:07-4322724/07-4313009

Social Security OrganisationNo.13,JalanEmasTamanBatuHampar85000Segamat,JohorTel :07-9333300Faks:07-9324490

Social Security OrganisationWismaPERKESONo.3012,LebuhTenggiri213700SeberangJayaPerai,PulauPinangTel :04-3887666Faks:04-3887688(Ting.3) 04-3887677(Ting.4)

Social Security OrganisationWismaPERKESONo.269,JalanBurma10538GeorgetownPulauPinangTel :04-2389888Faks:04-2389800

55

Directory of SOCSO OfficesSocial Security Protection

NEGERI SEMBILAN

Social Security OrganisationWismaPERKESOLot3757,No.52JalanSungaiUjong70000SerembanNegeriSembilanTel :06–7669000Faks:06–7612402/06–7612404

Social Security OrganisationNo.8&9,JalanMelang1PusatKomersialMelang72000KualaPilahNegeriSembilanTel :06–4821934/1935Faks:06–4814763/06–4842064

PERAK

Social Security OrganisationWismaPERKESONo.83,JalanHospital30450Ipoh,PerakTel :05-2545487/05-2538477Faks:05-2557693

Social Security OrganisationNo.8E/8F,Plot3000&3001JalanRajaChulan33000KualaKangsar,PerakTel :05-7733000/05-7765930Faks:05-7767292/0168

Social Security OrganisationNo.8-10,MedanSriIntanJalanSekolah36000TelukIntan,PerakTel :05-6221935Faks:05-6221946/05-6210892

Social Security OrganisationNo.2&4,PersiaranTaiping34000Taiping,PerakTel :05-8057050Faks:05-8078680/0051

Social Security OrganisationLot5399,No.6&7JalanBidor35000Tapah,PerakTel :05-4011226Faks:05-4015226

Social Security OrganisationNo125&126,JalanPPMP3/3PusatPerniagaanManjungPoint32040SriManjung,PerakTel :05-6882600Faks:05-6882549

56


SOCSO

MELAKA

KEDAH

Social Security OrganisationWismaPERKESOJalanPersekutuanMITCAyerKeroh,HangTuahJaya75450MelakaTel :06-2516888Faks:06-2326587

Social Security OrganisationWismaPERKESOLot186,JalanTelukWanjah05538AlorSetar,KedahTel :04-7746666Faks:04-7339840/9870

Social Security OrganisationNo.17,PersiaranBungaRayaLangkawiMall,07000Langkawi,KedahTel :04–9698701/8702/8703Faks:04–9661620

Social Security OrganisationNo.30&31,LengkokCempaka1PersiaranCempaka,BandarAmanJaya08000Sg.Petani,KedahTel :04-4481200Faks:04-4429392

Social Security Organisation582&583,LorongKemuning1TamanKemuning09000Kulim,KedahTel :04-4962203Faks:04-4951070

KELANTAN

Social Security OrganisationWismaPERKESOPT304-307Seksyen22JalanKotaDarulNaim15538KotaBharu,KelantanTel :09–7456666Faks:09–7480737

Social Security OrganisationLot2441,MukimBandarKualaKraiBandarKualaKrai18000KualaKrai,KelantanTel :09-9602120Faks:09-9664737

57


TERENGGANU

PAHANG

Social Security OrganisationWismaPERKESOLot2467,JalanAirJernih20538KualaTerengganuTel :09–6325000Faks:09–6233346/5005

Social Security OrganisationLotPT16086&LotPT16087TamanChukaiUtamaJalanKubangKurus24000Kemaman,TerengganuTel :09–8502054/2057Faks:09–8581068

Social Security OrganisationLot8433,JalanYahyaAhmad23000Dungun,TerengganuTel :09–8423301/3304Faks:09–8458290

Social Security OrganisationWismaPERKESOJalanMatKilau25000Kuantan,PahangTel :09-5658000Faks:09-5658001/8040

Social Security OrganisationNo.19&21,JalanSudirman3BandarBaruSeriSemantan28000Temerloh,PahangTel :09-2901702Faks:09-2962415

Social Security OrganisationTB-P4,PusatPerniagaanKetariJalanKetari28700Bentong,PahangTel :09-2221827Faks:09-2220408

PERLIS

Social Security OrganisationNo.6A&8A,JalanHospital01000Kangar,PerlisTel :04-9767100Faks:04-9769877

58


SOCSO

SARAWAK

Social Security OrganisationWismaPERKESO,Lot436,Section54No.52,TravilionCommercialCentreJalanPadungan93100Kuching,SarawakTel :082-221666Faks:082-421940

Social Security OrganisationLot1184&1185,Blok9M.C.L.DMiriWaterFrontCommercialCentre98000Miri,SarawakTel :085-419800Faks:085-422296/085-416730

Social Security OrganisationNo.SL6,Lot2141NewTownshipExtensionJalanGreen96400Mukah,SarawakTel :084-873530Faks:084-873531

Social Security OrganisationLot1083JalanBuangsiolLimbangTownDistrict98700Limbang,SarawakTel :085-210742Faks:085-210741

Social Security OrganisationNo.3,Sublot5,JalanNenas96100Sarikei,SarawakTel :084-654611Faks:084-654612

Social Security Organisation4D,JalanSabu,PetiSurat30195008SriAman,SarawakTel :083-322660Faks:083-325686

Social Security OrganisationSublot9&10Lot372SerianTownDistrictJ94700Serian,SarawakTel :082-875057Faks:082-874500

Social Security OrganisationNo.180,Lot3466,TingkatBawah,Tingkat1&2ParkcityCommerceSquareJalanTunAhmadZaidiP.OBox95797008Bintulu,SarawakTel :086-334617Faks:086-331042

Social Security OrganisationNo.1-5,LorongPahlawan7JalanPahlawan96000Sibu,SarawakTel :084-213066/067Faks:084-212350

Social Security OrganisationTingkatBawah,SatudanDua,DiSublot8,Lot3125,Blok13,MenuanLandDistrict,PetiSurat4351,96800Kapit,SarawakTel :084-797287Faks:084-799287

59


SABAH

Social Security OrganisationWismaPERKESONo.11,LorongSempelangTanjungAru88100KotaKinabalu,SabahTel :088-517800Faks:088-245819

Social Security OrganisationTingkat1,BangunanPublicBankJalanMerdeka,PetiSurat8039487014W.PLabuanTel :087-414535Faks:087-424613

Social Security OrganisationMDLD3827FajarCentrePetiSurat6119391120LahadDatu,SabahTel :089-889576/089-882627Faks:089-884272

Social Security OrganisationTingkat1&2,Lot22,BlokBADIKACommercialComplexPetiSurat70489008Keningau,SabahTel :087-332578Faks:087-336722

Social Security OrganisationNo.4294&4295Lot1&2,JalanBudi91000Tawau,SabahTel :089-779522/220Faks:089-778441

Social Security OrganisationLot203&204,Blok23Fasa3,BandarPrima,Batu490000Sandakan,SabahTel :089-219937/089-274243Faks:089-272507

Social Security OrganisationBlokA1,LotNo.2TingkatBawah,1&2BandauCommercialCentre,Phase189108KotaMarudu,SabahTel :088-661317Faks:088-661308

Social Security OrganisationNo.2,GroundFloor,BlockA,BeaufortSquaraAvenue2,89800Beaufort,SabahTel :087-223585Faks:087-221585

60


SOCSO

CustomerServiceCareline

1 300 22 8000

Email

[email protected]

ForComplaints/Enquiries

http://perkeso.spab.gov.my

Meet The Clients’ DayEvery Tuesday of Each Week attheHeadquartersandallSOCSOoffices

SocialMediaAccountswww.facebook.com/perkeso

www.twitter.com/perkesowww.instagram.com/perkeso.official

Website

www.perkeso.gov.my

SMStoPERKESOADUANspace(yourquery)space(identificationcardnumber)

Send to 15888

@

CUSTOMER SERVICE CHANNELS

61


Customer Service Channels

62 SOCSO

DISCLAIMERThisbooklet ispublished forgeneral informationonly. Itdoesnotcontainfinaladviceorinformationonaparticularsubjectandshouldnotbeusedasasubstituteforlegaladvice.

©SocialSecurityOrganisation(SOCSO)

All Rights Reserved. Not to be reproduced any part of articles,illustrations, photographs, and content in whatsoever whetherelectronic, mechanical, photocopying, recording or otherwisewithoutthepriorpermissionoftheSocialSecurityOrganisation.

NOTES

63Social Security Protection

NOTES

64 SOCSO

65Social Security Protection

66

Directory of SOCSO OfficesSOCSO

Social Security OrganisationMenara PERKESO

281, Jalan Ampang, 50538 Kuala Lumpur

www.perkeso.gov.my

Customer Service Careline

1300 22 8000 SOCIAL SECURITYPROTECTION

MINISTRY OF HUMAN RESOURCES