social media monitoring in hr and recruiting cutting edge or over the edge?

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Social Media Monitoring in HR and Recruitment: Cutting Edge or Over The Edge? 2015 270 m 300 h 1.39 b ȍ 332 m 74% of Adults Have Social Profiles 2b Active Social Accounts Globally Along the Way, We Leave Behind Massive Amounts of Data 1.8 m mb/year IP Address/ Physical Location Shopping Preferences Means & Methods By Which We Pay Online We leave breadcrumbs and pick up cookies that allow advertisers to access our information and create detail-rich profiles 5k mb/day The Typical Office Worker Produces: Advertisers Create Profiles On Our Buying Habits & Preferences active users users users video uploaded /min It was INEVITABLE that we’d have access to Job Seeking Behavior Data Data Also Profiles Our Job Search Habits & Preferences Job search behavior can be tracked through publicly available data sources including social media, public job boards and authorized data service providers like Twitter’s GNIP Going Over The Edge Avoid With . . . . . . . . . . . . . . . . . Good Governance Establish How Data From Public Information Can And Will Be Used Be As Transparent As Possible About How You Use The Data And The Benefits Review Current Privacy Policies. Do They Align With Monitoring Technologies? Establish Tight Authority Levels. Who Should Be Able To See Information In Monitoring Technology And How Are They Allowed To Use It? What Are Recruiters Allowed To Look For? Is It Relevant To The Position? What About Cultural Fit? Better Workforce Planning Enhanced Retention Improved Communication w/Candidates & Employees Easier Job Advertising & Candidate Screening Enhanced Customer Service & Tracking of Employee Satisfaction + + + + + Using Race, Gender, Religion, Sexual Orientation, Age, Political Affiliations For Talent Decisions Making Hiring Decisions Based On Unverified Information e.g. John Doe’s LinkedIn Profile Says He Went To Harvard. Did He? Punishing or Harassing Employees For Online Activity Viewed Unfavorably By A Manager Or The Organization e.g. Oil Employee Who Comments Against Fracking In Social Media Undefined ? ? Unacceptable Acceptable + + ANALYTICS AS A SERVICE Hudson offers a variety of analytical tools to improve workforce planning, advanced sourcing, retention and enhanced employee and candidate communication us.hudson.com/talent-analytics JOB SEARCH ANALYTICS Access the only report of its kind that leverages job seeking behavior technology to track and compare the activities of U.S. employees by generation and seniority level Visit JobSeekerPulse.com 7 out of 10 Workers Regularly Search for New Opportunities Savvy Candidates are treating a job search like any other major purchase by using social media to learn as much as they can about a company before clicking “apply” 30% Say Job Searching Is A Weekly Activity Frequent Visits to Employment-Themed Pages Sudden Increase In Job-Related Endorsements Following Recruiters’ Social Accounts Subscribing to Career- Related Content Creating Job-Focused Online Profiles Sample Job Seeking Behavior Indicators Uses of Social Data for HR & Recruiting Using Online Networks To Identify Candidates’ Former Colleagues For Reference Information Without Candidates’ Knowledge Is It Fair? What Is The Statute Of Limitations On Punishing Bad Decisions Made When Young? When Can We Let Go Of That Spring Break Photo? When To Use Data At An Individual Level vs. At The Aggregate Level Intellectual Property Ownership Unwittingly Giving Too Much Information About A Role On A LinkedIn Profile ? ? ? ?

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Page 1: Social Media Monitoring in HR and Recruiting CUTTING EDGE OR OVER THE EDGE?

Social Media Monitoringin HR and Recruitment:Cutting Edge or Over The Edge?

2015270 m

�300 h

�1.39 b

��332 m

74% of Adults Have Social Profiles 2b Active Social Accounts Globally

Along the Way,We Leave Behind Massive Amountsof Data

1.8 mmb/year

IP Address/Physical Location

ShoppingPreferences

Means & Methods By Which We Pay Online

We leave breadcrumbsand pick up cookies that allow advertisersto access our informationand create detail-richprofiles5k

mb/day

The TypicalOffice WorkerProduces:

Advertisers Create Profiles On Our Buying Habits & Preferences

active users users users video uploaded /min

It was INEVITABLE that we’d have access to Job Seeking Behavior Data

Data Also Profiles Our

Job Search Habits & Preferences

Job search behavior can be tracked throughpublicly availabledata sourcesincluding social media, public job boards and authorized data serviceproviders like Twitter’s GNIP

Going OverThe Edge

Avoid

With . . . . . . . . . . . . . . . . .Good Governance

Establish How Data From Public Information Can And Will Be Used

Be As Transparent As Possible About How You Use The Data And The Benefits

Review Current Privacy Policies. Do TheyAlign With Monitoring Technologies?

Establish Tight Authority Levels. Who Should Be Able To See Information In Monitoring Technology And How Are They Allowed To Use It?

What Are Recruiters Allowed To Look For? Is It Relevant To The Position? What About Cultural Fit?

Better Workforce Planning

Enhanced Retention

Improved Communicationw/Candidates & Employees

Easier Job Advertising &Candidate Screening

Enhanced Customer Service & Tracking of Employee Satisfaction

+

+

+

+

+

Using Race, Gender,Religion, Sexual Orientation,Age, Political Affiliations For Talent Decisions

Making HiringDecisions Based On Unverified Informatione.g. John Doe’s LinkedInProfile Says He Went ToHarvard. Did He?

Punishing or HarassingEmployees For Online Activity Viewed UnfavorablyBy A Manager Or TheOrganizatione.g. Oil Employee WhoComments Against Fracking In Social Media

Undefined

??

Unacceptable

––

Acceptable

+ +

ANALYTICS AS A SERVICE

Hudson offers a variety of analytical tools to improve workforce planning, advanced sourcing, retention andenhanced employee and candidate communication

us.hudson.com/talent-analytics

JOB SEARCH ANALYTICS

Access the only report of its kind that leveragesjob seeking behavior technology to track andcompare the activities of U.S. employees by generation and seniority level

Visit JobSeekerPulse.com

7 out of 10Workers Regularly Search

for New Opportunities

Savvy Candidates are treating a jobsearch like any other major purchase

by using social media to learn as much as they

can about a company before clicking “apply”

30%Say Job SearchingIs A Weekly Activity

Frequent Visits toEmployment-Themed Pages

Sudden Increase InJob-Related Endorsements

Following Recruiters’Social Accounts

Subscribing to Career-Related Content

Creating Job-FocusedOnline Profiles

Sample Job SeekingBehavior Indicators

Uses of Social Data for HR & Recruiting

Using Online Networks ToIdentify Candidates’ FormerColleagues For ReferenceInformation Without Candidates’ KnowledgeIs It Fair?

What Is The Statute OfLimitations On PunishingBad Decisions Made When Young? When Can We Let Go Of That Spring Break Photo?

When To Use Data At AnIndividual Level vs. At The Aggregate Level

Intellectual Property OwnershipUnwittingly Giving Too MuchInformation About A Role On ALinkedIn Profile

?

?

?

?