social learning tactics for learning designers
DESCRIPTION
Are you an instructional designer who knows there is much more you could be doing beyond creating traditional courses and classroom training where information flows in one direction, from “experts” to “learners?” Is your organization trying to meet increasing training demands with dwindling expert resources? In today's business climate, it’s imperative that as instructional designers, we explore more efficient and more effective ways of meeting our objectives—or we risk becoming irrelevant. In this context, session participants will examine a variety of easy-to-implement tactics for designing social and collaborative learning solutions that tap into the knowledge and brainpower of the learners themselves, rather than completelyrelying on subject-matter experts to supply learning content. In this session, you will learn: How to incorporate social learning and real-time feedback into your courses How to more efficiently manage dynamic learning content How to improve communication among your stakeholders How to use your existing authoring tools to facilitate collaborative learning Ideas for connecting with your audience before and after training events http://www.elearningguild.com/online-forums/concurrent-sessions/session-details.cfm?session=4683TRANSCRIPT
ELEARNING GUILD ONLINE FORUM | SESSION #402 | AUGUST 16, 2013
Social Learning
Tactics
for Learning Designers
2
Why should we consider “new” approaches?
3
Compared to the past we have fewer resources, less people, shorter time frames, etc.
Yesterday Today
Time
Resou
rces
Money
Peop le
Resu lts?
ef·fi·cient
Adjective:
Achieving maximum productivity with minimum wasted effort or expense
6
How much of your work is related to creating training?
TrainingSlow
Training
Expensive
Slow
Training
Expensive
Forgotten
Slow
Training
Expensive
Forgotten
ef·fi·cient
Adjective:
Achieving maximum productivity with minimum wasted effort or expense
Training
Expensive
Inefficient
Forgotten
Slow
12
What percentage of the knowledge needed on the job today is stored in our own head?
13
What percentage of the knowledge you need to do your job is stored in your own mind?
75%
1986 1997 2006
Robert Kelley of Carnegie-Mellon University via Jay Cross http://informl.com/?p=660
14
What percentage of the knowledge you need to do your job is stored in your own mind?
75%
15-20%
1986 1997 2006
Robert Kelley of Carnegie-Mellon University via Jay Cross http://informl.com/?p=660
15
What percentage of the knowledge you need to do your job is stored in your own mind?
75%
15-20%8-10%
1986 1997 2006
Robert Kelley of Carnegie-Mellon University via Jay Cross http://informl.com/?p=660
?
16
What percentage of the knowledge you need to do your job is stored in your own mind?
8-10%
Robert Kelley of Carnegie-Mellon University via Jay Cross http://informl.com/?p=660
What are we doing for
the other
90%?
Consider
MORE/BETTER
solutions
17
What business are
we in?
18
CHAT:
What is your elevator
pitch to your CEO on
what we do?
19
How often do you implement“non-training” solutions?
Training
Training
Performance
Performance
Training
Lower Tech Faster & Cheaper“Scaffolding”
Performance Support
Communication & Collaboration
23http://www.c4lpt.co.uk/blog/2013/02/21/the-changing-role-of-ld-from-packaging-to-scaffolding-and-social-capability-building/
Jane Hart’s
Changing Role Of L D
24http://c4lpt.co.uk/new-workplace-learning/new-model/
25
26
27
What social tools do you personally use for learning?
28
“… ‘not enough time to learn new things’ should
not be in the vocabulary.”
-Nicholas Provenzano
29
How can we get started?
Three Steps:
• Digital /Social literacy
• Demonstrate and teach Digital /Social literacy to others
• Look for opportunities with a social mindset
30
31
Aid information flows
• How you can aid or leverage information flows?
32
Aid information flows
Flow:
Information flows to the user; timely, emergent and engaging
Stock:
Information exists at a specific location, static, archived and organized for reference.
33
Push Vs Pull
• From pushing learning to employees to helping workers find answers
• Courses vs resources
• Just in case vs just in time
Curation
“Curation replaces noise with clarity. And it’s the clarity of your choosing; it’s the things that people you trust help you find.”
-Steven Rosenbaumin “Curation Nation”
David Kelly @LnDDdave
34
35
Tagging / Folksonomy
• Shared database of items
• Monitor areas of interest
• Enhances creation of communities by identifying common interests
• Take advantage of what others find
• Beneficial side effect of bookmarking “out loud”
36
Activity Streams
• Enable discovery of emergent knowledge
• Awareness “Working Out Loud”
• Discoverable history
37
Following/Subscribing
• Opting in
• Automatically informed of info you choose
• Helps indicate the value of the followed item to others
• People, Documents, Tags/Topics
• Helps discover hidden expertise
38
Search for existing options
May have existing tools:
• SharePoint
• Yammer
• Lotus
• Blogs
39
40https://www.yammer.com/astdinstructionaldesignnetwork/
41https://community.jivesoftware.com/
42
43
44
45
“I wish we knew what we know at HP.”
-Lew Platt
46
Does your organization encourage or teach these digital/social skills?
47http://plcmcl2-things.blogspot.com/
Continuous Learning Model
48Adapted from http://www.bersin.com/blog/post.aspx?id=5c1f98de-e439-4e56-879d-b7741bde216c
© Dan Pontefract
http://www.danpontefract.com/?p=982
Self-contained, scheduled, typically tracked
49
© Dan Pontefract
http://www.danpontefract.com/?p=982
Non-conventional, guidance “on the go”
50
© Dan Pontefract
http://www.danpontefract.com/?p=982
Exchange of ideas, knowledge & info that
supplements understanding
51
52
53
Example
54
55
PROCESS
VS CONTENT
Designing Social
56
EXPERTISE
MUST EXIST
Requirement
57
58
SUBJEct Matter
Experts
59
User Generated Content
Collaborative Docs/Wikis
Social Networking
Blogs
Microblogging
Comments
Discussion Forums
Ratings
Internal YouTube
Tagging/Social
Bookmarking
Personal Profiles
Polls
Surveys/Web Forms
Other: ENTER IN CHAT
Real-time feedback into your courses
60
User Generated Content
Collaborative Docs/Wikis
Social Networking
Blogs
Microblogging
Comments
Discussion Forums
Ratings
Internal YouTube
Tagging/Social
Bookmarking
Personal Profiles
Polls
Surveys/Web Forms
Other: ENTER IN CHAT
Real-time feedback into your courses
SharePoint Surveys / Discussions
Yammer poll/groups/topics
PollEverywhere.com
SurveyGizmo.com
SurveyMonkey.com
61
User Generated Content
Collaborative Docs/Wikis
Social Networking
Blogs
Microblogging
Comments
Discussion Forums
Ratings
Internal YouTube
Tagging/Social
Bookmarking
Personal Profiles
Polls
Surveys/Web Forms
Other: ENTER IN CHAT
Manage dynamic learning content
62
User Generated Content
Collaborative Docs/Wikis
Social Networking
Blogs
Microblogging
Comments
Discussion Forums
Ratings
Internal YouTube
Tagging/Social
Bookmarking
Personal Profiles
Polls
Surveys/Web Forms
Other: ENTER IN CHAT
Manage dynamic learning content
• SharePoint Lists/Alerts
• Social Bookmarking
• Blogs
• Collaborative Docs/Wikis
63
User Generated Content
Collaborative Docs/Wikis
Social Networking
Blogs
Microblogging
Comments
Discussion Forums
Ratings
Internal YouTube
Tagging/Social
Bookmarking
Personal Profiles
Polls
Surveys/Web Forms
Other: ENTER IN CHAT
Improve communication
among stakeholders
64
User Generated Content
Collaborative Docs/Wikis
Social Networking
Blogs
Microblogging
Comments
Discussion Forums
Ratings
Internal YouTube
Tagging/Social
Bookmarking
Personal Profiles
Polls
Surveys/Web Forms
Other: ENTER IN CHAT
Improve communication
among stakeholders
• Collaborative Docs/Wikis for content
collection, course reviews, etc.
• Shared project workspaces
• Project and SME blogs
• Social Networking provides community
space for everyone on a project, work
group, etc.
• Feedback loops everywhere
65
User Generated Content
Collaborative Docs/Wikis
Social Networking
Blogs
Microblogging
Comments
Discussion Forums
Ratings
Internal YouTube
Tagging/Social
Bookmarking
Personal Profiles
Polls
Surveys/Web Forms
Other: ENTER IN CHAT
Connecting with your audience
before and after training events
66
User Generated Content
Collaborative Docs/Wikis
Social Networking
Blogs
Microblogging
Comments
Discussion Forums
Ratings
Internal YouTube
Tagging/Social
Bookmarking
Personal Profiles
Polls
Surveys/Web Forms
Other: ENTER IN CHAT
Connecting with your audience
before and after training events
• Anything that facilitates connections,
discoverability, sharing, etc.
• Enable audience to connect with each other
via profiles, social networking, etc.
• Email services can automate subscriptions
and delivery of pre- and post-event content
• (Sharepoint alerts, Mail Chimp, etc)
Campaign/relationshipsvs courses
67
User Generated Content
Collaborative Docs/Wikis
Social Networking
Blogs
Microblogging
Comments
Discussion Forums
Ratings
Internal YouTube
Tagging/Social
Bookmarking
Personal Profiles
Polls
Surveys/Web Forms
Other: ENTER IN CHAT
Use your existing authoring tools to
facilitate collaborative learning
68
User Generated Content
Collaborative Docs/Wikis
Social Networking
Blogs
Microblogging
Comments
Discussion Forums
Ratings
Internal YouTube
Tagging/Social
Bookmarking
Personal Profiles
Polls
Surveys/Web Forms
Other: ENTER IN CHAT
Use your existing authoring tools to
facilitate collaborative learning
• Link to & from your courses.
• Embed directly into your courses
• (web objects)
• Use courses to educate on social tools.
• Build “social” courses by incorporating
feedback loops and encourage sharing &
conversations.
• Expand our perspective beyond training
• Be digitally/socially literate
• Supplement with “social” elements
• Help others become digitally/social literate.
69
What can we do?
70
Be Ready to
answer
questions
71
Can we do that?
72
What if somebody says something that’s wrong?
73
Is it worth it?
74
15 Common Objections & Responses
Kevin Jones:http://bit.ly/socialobjections
75
"social" isn't something you do but something you become.
@moehlert
76
wenger-trayner.com
c4lpt.co.uk
danpontefract.com
johnstepper.com
kevinjones.com
janebozarth.com
jarche.com
77
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It’s time to try social technologies
THANKYOU
79
ELEARNING GUILD
Getting Results
by Doing Training
#ELGUILD #402
http://bit.ly/socialisd
References & additional resources