soa207

SOA 207 Consulting Service Portfolios SAP Business Suite (SAP ERP, SAP SCM, SAP CRM, SAP PLM)

Michael Schmidt, Field Services Solution Management

© SAP 2008 / SAP TechEd 08 / SOA 207

Disclaimer

This presentation outlines our general product direction and should not be relied on in making a purchase decision. This presentation is not subject to your license agreement or any other agreement with SAP. SAP has no obligation to pursue any course of business outlined in this presentation or to develop or release any functionality mentioned in this presentation. This presentation and SAP's strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. SAP assumes no responsibility for errors or omissions in this document, except if such damages were caused by SAP intentionally or grossly negligent.


Agenda

1. SAP's approach to satisfy customer's business needs

2. Service portfolios to support business processes

3. The Future: Business Suite 7.0 Service Portfolios


Customer’s Business Needs

Customer satisfaction

Realize Value for my Business (ROI, TCO)

Optimized business processesalso for cross application scenarios

ProfitabilityMarket Share

Make use of best practices in my industry

Reduced implementation effort and time

Support in organizational changes

High quality businessprocess models

The business world is more complexThe business world is faster

Industry boundaries are shifting


SAP’s Solution Approach - Business Suite Concept Business Suite provides a process centric approach

Implementable Solutionneeds to be realized …

… Fast… Cheap… Without risk… High quality… Repeatable

ImplementationBriefcase

Implementable Solution will be realized based on …

… Best practices… Proven tools… Proven methodology… Implementation experts… Best class documentation


SAP’s Solution Approach – Service Portfolios What is a service?

A Service is the most minimal set of activities that solve or improve a customer issueA service can be tailored or industrializedA tailored service is adapted specifically to the customer’s needsA industrialized service is designed to be repeatable and meet the following criteria:

Target to leverage the re-use of knowledge in order to reduce implementation time, cost and risk

Special effort and duration Predefined scope Reusable content

Pricing model or guidelines

Sales materials available

Clearly defined deliverables

Training and rollout material available

Method, tools and accelerators for service delivery

Defined and accepted delivery

model


Why Services? - New Delivery Approach

PROJECT

CEM/CP

PM

LOCAL

PARTNER GDC

CDHUB

KNOW-LEDGE COMMUNITY

METHODS & TOOLSCOMMON

PROCESSES, INCL. RUN SAP


SAP’s Solution Approach – Service Portfolios Global services – What’s in for our customers?

Global Services provide you with…

…global availability of consulting services

…worldwide consistent service contentApproach, methodology, tools & accelerators, deliverables, delivery model

…high quality through industrialized approachService standardization and productizationRepeated service delivery

…cost advantages throughPredefined content (no green-field approach)Highly efficient delivery modelsRepeated service delivery

…the ‘right’ services to leverage the use of SAP software

…support of SAP’s strategic products and solutions for early adopters





Agenda


Strategic IT

ERP

Service Portfolios to Support Business Processes

Integrated Sourcingand Procurement

Integrated ProductDevelopment

Responsive SupplyNetworksC

RM

Accelerating Leadto Cash

SCM

PLM

SRM


ERP

Strategic IT





RM


SCM

PLM

SRM


Process and Business Partner TransparencyGlobal spendSingle SourcingSupplier relationshipsProcurement process status

Time SavingsAutomationBrief communication channelsReduced cycle timesMobile processing of work items

Cost ReductionEstablish trustworthy reporting toolsReduce error rateUpgrade room to negotiate

Standardized ProcessesEnsure efficiency and uniformityPreserve top quality management

Integrated Sourcing and Procurement Solve or Improve Your Specific Business Needs

© SAP 2008 / SAP TechEd 08 / SOA 207 Page 14

Integrated Sourcing and Procurement SAP Field Services Global SRM Service Portfolio 2008

RUNNINGRun and incrementally improve total cost and value

BUILDINGMinimize project costs and risk of business disruption

PLANNINGDefine transition / upgrade strategy and project plan

Business Assessment for Supplier Portal

Blackberry-Solution for Approval Processes

Invoice Reader

Supplier Base Management -Evaluation and Development

Catalog Validation & Integration Engine

Business Assessment for Catalog Content Management

Internet based P2P for Service Procurement

Business Assessment for Purchasing Processes

Enablement We provide knowledge&qualification

Complete ExecutionWe deliver a complete solution

Quality ManagementWe audit and provide directions

Expert GuidanceWe solve key challenges


ERP

Strategic IT





RM


SCM

PLM

SRM


OrganizationalMergers & Acquisitions demand organizational harmonizationFlexible business models with demand on decentralized R&D and/or production across sites

ProcessHarmonization & standardization across legal entities and partnersBest practices adoption

TechnologyTechnical enhancements in SAP PLMUpgrade to SAP Business Suite 7.0Low risk implementation Form the future IT architecture with regard to organizational needsExplain value of IT investment

Integrated Product Development Solve or Improve Your Specific Business Needs


RUNNING Run and incrementally improve total cost and value



Integrated Product Development SAP Field Services Global PLM Service Portfolio 2008

PLM Business Assessment

PLM business case and value proposition

Lifecycle Data Management: Safe passage from legacy system to PLM

IT project portfoliomanagement strategy and architecture

Out-of-the-box upgrade service





Back to overview


ERP

Strategic IT





RM


SCM

PLM

SRM


Link specific business need with logistic concept leveraging SAP SCM value potentials

Forecast accuracyTransport optimizationWarehouse automatization…

Connect IT strategy & management goals with business operations via process-based approach

Leverage process improvement potentials prior to solution implementation

Less risk at lower TCO for a one-stop-shop solution

Responsive Supply Networks Solve or Improve Your Specific Business Needs





Feasibility Study

Responsive Supply Networks SAP Field Services Global SCM Service Portfolio 2008

Quick Roadmap Inventory Optimization

Prototyping

ROI-Analysis

Business Assessment

Forecast Optimization

Optimization of Planning Parameters

Production Planning Optimization

Backlog-free Planning





Back to overview


ERP

Strategic IT





RM


SCM

PLM

SRM


Improved customer serviceImproved order accuracyImproved product availabilityImproved order-to-ship timelines

Increased customer loyaltyFaster response timesMore effective communication

Costs reductionDecrease average sales cycle timesReduce order-to-delivery cycle timeIncrease productivity in reporting activities

Lower TCOVia alignment of business processes, information and people

Accelerating Lead-to-Cash Solve or Improve Your Specific Business Needs









Accelerating Lead-to-Cash SAP Field Services Global CRM Service Portfolio 2008

Migration Assessment for SAP CRM

Business Road map Assessment for SAP CRM

Implementation Planning for SAP CRM

Solution Migration for SAP CRM

Technical Upgrade for SAP CRM

Back to overview

SAP CRM Deep Dive Workshops


Strategic IT

ERP





RM


SCM

PLM

SRM


Plan

Strategic IT Customer Business Needs

Build

47%Modification adjustment

41%End user training

40%IT infrastructure/sizing

20%Cost/Effort Estimation

19%Justify budget

5%Others

The report include the participants answers from the following countries 360°

Upgrade adoption programs: North America (Jan 2008), Brazil (March 2008), Germany (March 2008), Japan (March 2008), Australia (April 2008) and Sweden (April 2008)

N = 1,273 N = 1,273

67%Estimate cost & effort

47%Define & allocateproject team/resources

46%Define business case

44%Downtime minimization

42%Assess impact onexisting solution

28%Find information onupgrade methods & tools

27%Interoperability

15%Complianceconsiderations

4%Others

67%Efficient testing

53%Downtime minimization

47%Project management

Customers’ Perceived Challenges – Worldwide Results Survey





SAP Quick Upgrade Analysis

Quick Upgrade Evaluation for SAP ERP

Value Assessment for SAP ERP

Quick Upgrade Analysis for SAP ERP

Technical Upgrade for SAP ERP

Unicode Conversion

Work Center Assessment

Strategic IT SAP Field Services Global ERP Service Portfolio 2008

Technical Implementation Service for SAP Solution Manager

Enhancement Package Planning for SAP ERP





Back to overview





Agenda


Outlook: SAP Business Suite 7.0 Service Portfolios Services for SAP Business Suite 7.0

Value Assessment for end-to-end processImplementation roadmap for SAP Business Suite

Target

Value Assessment for SAP Business Suite Scenarios

It is a high-level assessment designed forexisting LE SAP customers

that helps to quantify SAP Business Suite value potentials and costsinform customer about SAP Business Suite scenario innovationsprepare the transition to SAP Business Suite

by analyzing SAP Business Suite scenarios and determiningcustomer pain pointspotential benefitsexpected costs

of introducing SAP Business Suite scenarios.


Implementation Briefcase

The Briefcase Concept consists out of thefollowing Pillars:

a Jump-start package / approach, within the implementation project, which delivers 50-60% of the implementation requirementan Asset Repository - single-point of entry for all implementation relevant Assets (Tools, Methodologies, Guidelines, Services, Content)a Configured Briefcase (Jumpstart Package/s, Enablers, Services) according to the implementation contextManaged Lifecycle of implementation relevant assets

Toolset for consultants to provide smart and efficient Value Scenario implementation

Implementation Briefcase supports “Value Scenario”/“Implementable Step“ approach


Summary

1Cost efficiency through service approach for Value Scenarios

3Industrialized services reduce implementation time and risk

2High quality through industrialized services

4Services will be developed along the Value Scenarios


Proven Customer Success

> 1.000 service deliveries worldwide> 50 customer references and Success stories

http://www.steelcase.com/de/b%c3%bcrom%c3%b6bel_von_steelcase_welt_index.aspx

http://www.steelcase.com/de/b%c3%bcrom%c3%b6bel_von_steelcase_welt_index.aspx


Proven Customer Success

„SAP Consulting and it’s Global Delivery group provided us very professional support in every phase of the project.“Carsten Schmidt, Head of SAP Competence Center/IT- Management, Mercedes-Benz Accessories GmbH, Germany

“At the end, the SAP specialists knew our system inside out. They identified and understood our business-critical processes – and established how these could be improved with functionality included in the new release.”Hector Calva, CIO, Coca-Cola FEMSA S.A. de C.V., Mexico

“Thanks to SAP Quick Upgrade Analysis and the SAP Consulting specialists, we now have a wealth of valuable information that we can leverage to plan and budget our forthcoming upgrade.”Vikule Nduli, Head of Enterprise Resource Planning Solutions, South African Airways

> 1.000 service deliveries worldwide> 50 customer references and Success stories

“With the quick upgrade evaluation service and help from our upgrade coach, we were able to save time and ensure the project ran smoothly. But the biggest value was up front, providing management with the security of knowing that the project would be successful.”Ole Reiersen, Project Leader, Norsk Hydro ASA, Norway

“SAP Consulting scrutinized our installation and had the findings back to us in less time than others would need to perform the analysis. This information enabled our developers to pinpoint modifications that could be excluded from the upgrade. We’d never have gained such detailedinsight on our own.”Norbert Hagemann, Head of IT, Merz Group Services GmbH, Germany

„The Unicode fixed-price project from SAP Consulting offers Henkel planning security and competent support with optimum conditions.”Michael Jakob, Director HR Information Management, Henkel, Germany

soa207

Documents

provide directions enablement

business disruption cost

incrementally improve total

sap business suite

business suite 7

ledge

specific business

50 customer references