Hi team, As I mentioned in our Quarterly Passenger Experience Communications Update last week [now streaming here], it’s so important that we continue to take care of each other, ourselves and our loved-ones. This is true at all times, but especially given our “new normal” of living and working – including caring and parenting responsibilities for many of you. So – in the spirit of Rail R U OK? Month – and the Caring I see, each day, in your fantastic service to our passengers – I’d like to ask everyone in our team a simple question: Are you OK? It is ok to say you are not ok, and to ask for help – we are here to support you! If you’re struggling, please do not be afraid to come forward. Your leaders and our People team are always standing-by to help – and we have lots of additional measures in place to support you, including our Employee Assistance Program. Importantly, our Employee Assistance Program is designed to provide a wide-range of support – all of which can accessed free, on a confidential basis, by you and your family, 24 hours a day. I wasn’t across the variety of different areas of support available until recently so I want to ensure that you are aware of what you can access. Here’s what’s available to you:

As a quick reminder: Please ensure you are sharing your positive news stories via our Passenger Team Survey, in advance of our good news update this week. Our overall approach to communicating is designed in direct response to feedback from you. It’s one of the ways we’re committing to close the loop on your valuable feedback and questions. This new way of sharing is something that will bring us closer together, as OneTeam and a very important as part of this is the good news – more so than ever in our current climate. Last, but certainly not least – I’m so proud of your many efforts to maintain our essential service and keep Melbourne moving. It really is thanks to you, that other essential workers – including nurses, paramedics and doctors – as well as those who rely on us to purchase their food and medicines – remain supported. Please remember that you and your family remain supported – there’s always someone there for you if you need to talk. Warm regards,

Hi team, As I mentioned in our Quarterly Passenger Experience Communications Update last week [now streaming here], it’s so important that we continue to take care of each other, ourselves and our loved-ones. This is true at all times, but especially given our “new normal” of living and working – including caring and parenting responsibilities for many of you. So – in the spirit of Rail R U OK? Month – and the Caring I see, each day, in your fantastic service to our passengers – I’d like to ask everyone in our team a simple question: Are you OK? It is ok to say you are not ok, and to ask for help – we are here to support you! If you’re struggling, please do not be afraid to come forward. Your leaders and our People team are always standing-by to help – and we have lots of additional measures in place to support you, including our Employee Assistance Program. Importantly, our Employee Assistance Program is designed to provide a wide-range of support – all of which can accessed free, on a confidential basis, by you and your family, 24 hours a day. I wasn’t across the variety of different areas of support available until recently so I want to ensure that you are aware of what you can access. Here’s what’s available to you:

Answer:

Our Employee Assistance Program provides access to confidential support in dealing with a variety of work and personal challenges. The service is available to Metro employees and their immediate family members.

The types of support services include (but are not limited to):

• Confidential counselling

• Financial planning

• Nutritional advice

• Wellbeing coaching

Metro’s Employee Assistance Program

How can it support me and my family?

Employee Assistance Program

Available 24/7 to employees and immediate family

What do I need to do?

For other COVID-19 questions, what should I do?

What do I need to know?

Please make sure you do reach out if you or your family needs support – including for financial concerns. You can contact our Employee Assistance Program – 24 hours a day, 7 days a week – in the way that suits you best:

• Phone: 1800 808 374

• Text/SMS: 0439 449 876

As we deliver our essential service to keep Melbourne moving, we need to keep taking care of our passengers, our colleagues – and ourselves. You and your immediate family have access to Metro’s Employee Assistance Program, which is here to provide advice and support, to Make a Difference.

As a quick reminder: Please ensure you are sharing your positive news stories via our Passenger Team Survey, in advance of our good news update this week. Our overall approach to communicating is designed in direct response to feedback from you. It’s one of the ways we’re committing to close the loop on your valuable feedback and questions. This new way of sharing is something that will bring us closer together, as OneTeam and a very important as part of this is the good news – more so than ever in our current climate. Last, but certainly not least – I’m so proud of your many efforts to maintain our essential service and keep Melbourne moving. It really is thanks to you, that other essential workers – including nurses, paramedics and doctors – as well as those who rely on us to purchase their food and medicines – remain supported. Please remember that you and your family remain supported – there’s always someone there for you if you need to talk. Warm regards,