s.no. reference to the original document context queries/amendments (details) comments · 2010. 11....

S.No. Reference to the original document Context Queries/Amendments (Details) Comments

1 Vol2; Section 5.6, a

Page No 43 &

Annexure XVI Format for

Commercial bid Form I Financial Bid,

page 73

Performance Warranty Page No 43 mention Warranty period of 24 months.

Form I of financial bid and page no 13, Payment schedule

table mentions warranty period of One year (12 months).

Please specify the exact period of warranty support to

consider for software part.

We understand from the RFP that the total engagement

period with IA is 5 yrs. If the warranty support for the

software part of 2 yrs then the AMC should be for the

remaining 3 yrs.

In the same form I of commercial bid, the table 3 asks

AMC charges from 1st yr to 5th yr. If the warranty is of 2

yrs then why the charges of 1st yr to 5th yr has been

asked.

Please clearly define the warranty and AMC requirement

of Software part in the price schedule.

Warranty period is one year from the

date of Go Live. AMC will be

applicable post the Warranty period

till end of 5th year from the date of

Go Live.

2 Vol 2, Annexure XVI Format for

commercial bid, page 73

Hardware Cost There is no place holder to put hardware price required

for development phase. Where should it be included?

The cost for the hardware can be put

in the BoM.

3 Vol 2, Annexure XVII Format of Bill of

Material for software components

(page No 75)

Software Licenses AMC cost There is no place holder to put AMC price of the software

licenses for the period of 5 yrs.

The table provided for Annual

Maintenance Charges should contain

the AMC price of Software licensing.

4 Vol2, Annexure XVII Format of Bill of

Material for Services (page No 75)

Software Licenses Purchase Software licenses will be procured on whose name?

Whether IDRA wants IA to buy licenses on IDRA’s name

on the first day of the purchase OR does it want licenses

to be transferred on IRDA’s name after 5 yrs.

The licenses should be procured in

the name of IRDA.

1 of 76


5 Vol2, Annexure XVII Format of Bill of

Material for Services (page No 75)

Bill of Material for services: Please give an example for the software services in this

table. Or elaborate the object of this table

This table should be used for

providing cost elements required for

the managed services.

6 Vol 2, Annexure XVI Format for

Commercial bid Form II Financial Bid,

page 74

Man Month Rate Please verify our understanding. This table will be only

utilized for additional scope scenario. At the time of bid

submission, IA need not to fill this table and can be

submitted as blank.

This table would be used for

providing the manpower cost for the

entire implementation of the project

including post go live support

7 Vol2, Clause 4.6, page no. 40. Price comparison Please specify the tables which will be considered for

arriving on the total cost of ownership (TCO) in the price

schedule. There are also man month’s rates asked in the

bid. So please clarify the price component table wise for

finalization of TCO.

Costs for SW development should be

mentioned in the first table of the

annexure XVI. Hosting charges should

be mentioned in the second table

and the third table should contain

the costs for AMC. Costs from all

these three tables combined

together will provide the TCO for the

project.

8 Annexure III It is envisaged that a bandwidth

requirement of approximately 8.325

MBPS.

Please indicate whether IRDA will maintain the

connectivity of the users with the datacenter or does the

IA need to provision for the same and charge IRDA

accordingly.

Is it expected that AI should provision for internet

bandwidth? And for how many years AI should provision

for bandwidth.

IA will maintain the connectivity of

the users with the datacenter and

will charge IRDA accordingly.

9 Annexure III Bandwidth Can you please detail the processing and storage

capacity of DR with respect to DC?

The DR should be running at 80%

processing capacity of the DC but

there should be 100% data

replication in the DR.

10 Annexure III Bandwidth Is it possible to provide bandwidth requirement year on

year for entire contract period for primary and secondary

link?

Bandwidth has been specified in RFP.

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11 Annexure III Users Please indicate the rise in the number of users of this

solution over the next 8 years for which this solution has

to be supported

The approximate per year growth in

the no. of users will be 8-12%.

12 IRDA_RFP_Vol1_V15.5/Section 305/

Page 15

Dashboard Please provide a list of all types of KPI's/ performance

metrics required on Dashboard & calculation logic for

each.

The detailed report and dashboard

formats would be provided to the

selected IA.

13 IRDA_RFP_Vol1_V15.5/Section 8.2/

Page 45

Balanced Scorecard Please elaborate on business logic for Balanced

Scorecard generation.

The reports or dashboards may have

similar representations as of a

scorecard. But no scorecard

requirements have been envisaged

as of now.


Page 4

Report Security Please provide details of security requirements for

reports (when uploaded by external parties/ when

displayed on public domain)

The IA will have to assess this during

the design phase.

15 BAP_Requirements

Specifications_v25/ Section IV (i)/

Page 209

Analysis by IRDA Please list some scenarios (& corresponding logic) that

are required to be covered for performing “What-if

Analysis”

The detailed logic for the same would

be provided to the selected IA.


Page 18

Data reconciliation How is reconciliation of data in Finance & other

departments done? Please elaborate on what data are

reconciled & provide the reconciliation process & logic.

Also, provide a list of non-compliance deviations w.r.t

IRDA regulations & also mention at what point validation

for each is fired in the business process.

The detailed report formats on

exceptions, non compliance and

reconciliations would be provided to

the selected IA along with the

business logic for the same.


Page 18

IRDA Inter-departmental communication Is Inter-departmental communication a part of the

proposed system? If yes, please elaborate

No


Page 9

Insurer advertisements What are Insurer advertisements? How are they to be

handled?

The detailed input formats and

reports on advertisements would be

provided to the selected IA.

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Page 14

Access Control Please provide all details on access control i.e. role-based

definitions for sub-modules/reports etc. Also provide

access control matrix.

Please refer to the sections on

authorization and access

management in the requirements

specifications document for further

details. The access control matrix will

be defined by IA, in consultation with

IRDA, during the design phase of the

implementation.


Page 13

Document Template Will IRDA be using standard templates for all parties

during data upload? In any case, please provide format

for standard/ non-standard templates used by various

stakeholders.

The detailed input formats for data

submission and uploading would be

provided to the selected IA. As an

example please refer to the sample

forms and reports provided along

with the RFP document.

21 BAP_Requirements

Specifications_v25/ Section III

Appendix/Page 92

Intermediaries-Brokers-Reports

Management-Status on Registration-

Granted but cancelled

Applications where in-principal approval

issued but license not granted.

Please elaborate on what is meant by Granted but

cancelled

How do we track this? Do we have any particular status

for such cases

By this it is meant that the license to

a broker has been granted initially

but cancelled at a later point in time

due to some violations with respect

to the regulations. The detailed

report format and logic for tracking

this information to the selected IA.

22 IRDA_RFP_Vol1_V15.5.pdf/1.2 (g)/

Page 5.

Benchmarking the existing financial

reporting framework with the

international best practices

Benchmark details to be provided or not ? The detailed report/study on

international best practices study will

be provided to IA if required.

23 IRDA_RFP_Vol1_V15.5.pdf/4 ii/ Page

21

On the basis of the application design

signed off by IRDA or its representative,

the individual applications shall be

modeled and designed using relevant

modeling and design languages like UML.

Does first reference to application design refer to

solution architecting and does the rest of the statement

signify that the solution architecting should be signed of

before individual application designing? Or is it the SRS

which is actually referenced?

The sign off on SDD or the software

design document has been referred

here.

4 of 76


24 IRDA_RFP_Vol1_V15.5.pdf/4 ii/ Page

22

IA shall provide all necessary support,

including setting up the required test

environment, making seating

arrangements and providing suitable

computer systems & peripherals, to the

agency for conducting acceptance testing

IRDA shall provide the number of testers who will be

involved in the UAT, and hence IA can make the

necessary seating arrangements?

Yes

25 IRDA_RFP_Vol1_V15.5.pdf/4 iii/

Page 22 & Section 6 of Page 25

Migration of legacy data Is migration of legacy data is a part of requirement study

and will be part of SRS document or it will be separate? If

yes, does it falls within the project execution timeline of

12 months? Project Timeline does not explicitly states

anything on the same.

Data migration will be a part of

requirements study and the 12

months timeline for the

implementation of the project will be

inclusive of the same.

26 IRDA_RFP_Vol1_V15.5.pdf/4 v/ Page

31

Procurement of testing tool Since the tool will be decided later, how will it be priced

in the bid?

Pricing information of testing tools

are not necessary.


53

Payment gateway Will it be an IRDA provided payment gateway or part of

the infrastructure provided by the IA?

IRDA as of now hasn't got any

payment gateway in place. The

payment gateway including the

interface requirements needs to be

developed by the IA. Please refer to

page 53 of the volume I of the RFP

document for further details.


59

Active passive mode between DC and

DRC

Is IRDA mandating processing from the DRC even in

normal time?

Only when the DC is down, the

processing from DRC would start.

29 IRDA_RFP_Vol1_V15.5.pdf/Section

10.2- BCP/Page60

Two similar sites (one DC and one DR site)

have been proposed which should always

be up and running for normal operation.

In case of higher recovery normal

expectations a near site is also proposed

which will get replicated at almost at a

near real time.

We would like to understand the requirement for a "near

site", considering that high availability can be achieved

using a DC-DR setup.

Near site has been cited as an option

in the RFP document. Suggestions are

open from the bidder in this regard

5 of 76



10.2- BCP/Page59

Minimal data loss should be envisaged

during failure and that too only to the

extent of data being in the transmission

lines. Also, all such incidents should be

suitably notified to the clients/users.

What is the acceptable amount of data loss applicable for

BAP solution?

Zero data loss is applicable for BAP

solution.

31 BAP_Requirement

Specifications_v25.pdf/Section

6/Page 49

Content Publishing and Authoring:

upload/download documents by both the

internal and external users of the system

How many external users are expected to use the

system?

The content management system is

going to be used by both internal

users and external entities i.e.

insurers and intermediaries.

Approximately 1000 external users

will use this module.

32 BAP_Requirement


1.3/Page 31

1.3: File and Use Workflow for new

product launches

The status of the product is updated in

the database and UIN is assigned to the

product

Our assumption is that application /system to generate

UIN is already in place. It is expected that the proposed

system workflow will integrate with the UIN generation

application. Please confirm

As of UIN related data is maintained

in spreadsheets which needs to be

loaded in the Business Analytics

Solution

33 BAP_Requirement


1.3/Page 33+B41

1.4: Licensing of Brokers/ Surveyors, TPAs

and ATIs

System should generate a License

certificate with the unique license

number, put digital certificate on the

certificate and email it to the applicant

Our assumption is that as of today also, IRDA issues

license certificates to brokers and other entities. Will the

same application/ system be used to generate this

certificate in the future?

The functionalities for licensing of

intermediaries needs to be built

inside the BAP solution.

34 BAP_Requirement

Specifications_v25.pdf

Use of digital certificates as part of

workflows

Does IRDA use digital certificate as of today? Do you

need the vendor to also provide digital certificates and

system to verify the same?

No. As of now there is no facility to

generate digital certificate by IRDA.

The issuance of digital certificate is

in the scope of work for the bidder.

35 BAP Requirement Spec Is there a need for real time reporting? What would be

the frequency of data update in each of these reports

No

6 of 76


36 BAP Requirement Spec/Page 160 Any approximate complexity distribution to the list of

forms provided?

Sample formats, shared with the RFP,

is representative of the complexity

distribution. The complete set of

forms will be shared with the

selected IA.

37 BAP Requirement

specification/Section 2.1/Page 40

2.1.14. The system should support

reporting over both thin client and rich

client i.e. over web interface and client

desktop interface

Please explain the expectation in detail. Who will use the

desktop interface of BAP system

IRDA users.

38 BAP Requirement

specification/Section 2.6/Page 62

The system should have flexibility to

regenerate the programs and features

without starting the development process

from very beginning. The system should

have an user interface to support the

same so that the entire development

activity can be replicated to a new set up

without much of problems

Please explain in detail By this it is meant that the

application should have in built back

up and replication mechanism

through which the status of the

system can be restored at any point

in time without replicating the

development efforts from the scratch

7 of 76


39 IRDA_RFP_Vol1_V15.5.pdf IRDA Portal: The portal will provide a

platform for the extended enterprise to

be managed. It will therefore expose both

enterprise applications and a number of

functional applications to the extended

enterprise. The portal should therefore

operate through an appropriate parser

that is able to render a broad number of

services while connected to the portal.

Each response request in the portal

should be well integrated with the

parsing application. The parser

application and infrastructure is expected

to form a key component of solution

design.

Please clarify what is meant by "parser"? Parser is a generic term used here as

an intermediate layer to handle

response and requests within the

modules/services within and outside

the portal application.

8 of 76


40 IRDA_RFP_Vol1_V15.5.pdf Digitization We understand that as part of process reengineering,

Documents will be electronically uploaded on the IRDA

site. As part of digitization, scanning and data capture is

required to be performed for data migration.

1) Would IRDA be purchasing the scanners and

infrastructure required for Digitization?

2) If no, would you require the IA to provide the

infrastructure for digitization process?

3) Do you also want the IA vendor to provide services like

scanning, data entry, quality check etc?

4) What is the volume of documents in pages required to

be digitized? What is the expected time-frame?

5) What is the percentage distribution of historical data

across Hard copy documents, RDBMS, excel sheets,

unstructured content?

The entire data migration activity

starting from the infrastructure

requirement to the

digitization/scanning is in the scope

for the selected IA. The IA can

leverage their existing infrastructure

for the digitization activity. The

bidder needs to propose the timeline

for these activities.

41 IRDA_RFP_Vol1_V15.5.pdf Present IT System Infrastructure Will the proposed portal replace any of the existing

portals /website of IRDA?

No. But the portal for online filing for

brokers may get decommissioned in

future since online filing

functionalities for brokers would be

covered in the BAP solution,

42 IRDA_RFP_Vol1_V15.5.pdf, Section

4, Page 23

XII. IA shall set up an appropriately

staffed and centralized helpdesk for

providing helpdesk support to various

users of the BAP application. The

helpdesk team should comprise of at

least four members for support on a

continuous basis in the onsite support

phase

Understand that the onsite support will constitute the L1

team. This team will log the tickets and pass on the

incident to the technical team for resolution. Pls confirm

Yes

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7.1.1, Page 26

Solution Sizing

Consumers - what is the profile of consumers? Are they

internal or external users of the system?

Consumers are the policyholders.

They are external users.


7.1.12 Page 32, Section 11.2 Page 64

Section 7.1.12

A detailed Training Plan shall be

submitted by the Implementer for which

the logistics and supportive arrangements

will be borne by IRDA.

Section 11.2

IX. IA shall provide comfortable training

space with sufficient arrangements (e.g.

air conditioning, printed course material,

workstations, refreshments etc.) for

trainees at the training location

It is mentioned that logistics and supporting arrangement

for end user training will be provided by IRDA in Section

7.1.12, where as Section 11.2 Point IX mentions that

these have to be provided by IA.

Request clarification

A detailed Training Plan shall be

submitted by the IA for which the

logistics and supportive

arrangements will be borne by IRDA.


7.1.1 -Solution Sizing/Page26

1 Insurers 200 Users

2 Internal Users 80 Users

3 Brokers and TPAs 350 Users

4 Surveyors 220 Users

5 Peer Regulators, Govt. bodies and

others 50 Users

6 Consumers 100 Users

Is the user data mentioned are for 1st Year ? .Please

provide year wise projections for next 5 years

The approximate per year growth in

the no. of users will be 8-12%.

46 IRDA_RFP_Vol1_V15.5.pdf/Section1

0.1 RPO/Page 57

There should not be any data loss under

any circumstances

Pls specify RPO requirements if any The detailed RTO and RPO

requirements will be provided to the

selected IA.

10 of 76



7.1.1 and 8.1.2 /Page no 26 and 44

1.Ref. Page 26-IRDA Internal Users =80

2.Ref Page 44-Intranet

Are there any WAN/Intranet requirement? Is IRDA

looking for connectivity between existing IRDA offices

and proposed hosted solution?

Please specify the number of IRDA offices need to be

connect to the proposed hosted DC and DRC over WAN?

Please provide the all office addresses which has to

connect to the proposed hosted DC and DRC location?

The Hyderabad office for IRDA shall

be connected by dedicated VPN or

MPLS to the proposed hosted DC

48 IRDA_RFP_Vol3_ v23.5.pdf/ SLA

Table-sr no-4/Page No 71

System support for Concurrent users.

Expected SLA-Support 500 Concurrent

Users for Internet Portal

Number of Concurrent Users mentioned in Volume-

1/page no 104 is 150. In the SLA table Vol-3, concurrent

users = 500 . Can you pls confirm which data can be used

for sizing estimation.

No. of concurrent users should be

150.

49 IRDA_RFP_Vol1_V15.5.pdf , Section

11.3.5

Helpdesk Please let us know the coverage window required for the

help desk

24X7 for 5 years post go live of the

BAP solution.

50 RFP VOL I3, Pg 70, SLAs, Availability, Scalability Should the solution support scalability (both vertical &

horizontal) with no downtime and without repartitioning

or changes to the database objects or 3rd party

transaction routing mechanisms

Suggestions are open from the

bidders in this regard

51 RFP VOL I. pg 59, Sec 10.2 During normal operations, both the DC

and DRC should be running in the

―Active-Passive mode with an automatic

load balancer between them, sharing 80

per cent of the full envisaged load.

Kindly clarify whether the servers in DC and DR will be in

the active-passive mode or whether they will be

synchronized by the changes happening in the DC

Servers in DC and DR will be active-

passive mode with zero data loss.

52 RFP VOL I, 97, Annexure I: Strategic

Control Requirements

Audit of DBA Actions Apart from auditing DBA actions, is it also required to

prevent the DBAs to access confidential application data

Yes

53 RFP VOL I, 97, Annexure I: Strategic

Control Requirements

Protection of Confidentiality and Integrity

of data

Kindly clarify the following:

“the data which must not be modified shall be hashed

and digitally signed by the application at the time of

original data population itself”

Data which is non modifiable in

nature at a future reference time

should have to be signed digitally.

54 RFP VOL I, 103, Anx III Solution sizing Does the data sizing estimate “include” data generated

during “data migration/digitization”.

Yes

11 of 76


55 RFP VOL I,9, Sec 2.2 Kindly clarify about the capabilities of the

existing Content management system

Does IRDA has a full fledged content management

system or is it a custom build one?

A content management system

needs to be built from scratch for the

BAP solution.

56 BAP_Requirements

Specifications_v25, Pg 67, Section 6

User Interface Requirement Clarification on do third parties also require access to

static reports or online reports? will it be Read-only or

interactive ?

The reports accessed by external

entities would be of read only and

static nature

57 Clarification on master data

management requirement? Is it a full

fledged MDM solution required or is

it management of some master

tables that contain reference data ?

The system should have the ability to

create/update the Master data as per the

need of the implementation.

Clarification on master data management requirement?

Is it a full-fledged MDM solution required or is it

management of some master tables that contain

reference data ?

Master Data Management is limited

to only BAP solution not across all the

applications within the organization

58 BAP_Requirements

Specifications_v25, pg 39, Section 6

Is the reporting solution required to run

on Active-Active clustering?

Reporting Active - Passive Clustering is also

applicable for the reporting solution

59 BAP_Requirements

Specifications_v25, pg 62, Section 2

Metadata management tool Could you clarify on Metadata management tool – What

context are we planning to use this for? Is metadata

management only at DW layer?

Metadata management is only

applicable to the DW and reporting

layer.

60 BAP_Requirements

Specifications_v25, section 1.1/Page

56

1.1.4 The system should support

ASP.NET, JDBC and other open standards

options.

ASP.NET is not open standards based, it is Microsoft

proprietary.

The system should support ASP.NET,

JDBC and open standards options.

12 of 76


61 BAP_Requirements

Specifications_v25, Section 11:

Master Data Management

Master Data Management Please let us know the rough estimate of number of

records need to be maintained under each of the

following category:

IRDA Organization structure

Channels(Agents, Brokers, Corporate agents, etc)

Rider master

Segment master

Geography master

Rural / Urban Master

Account Master

Asset Master

Complaints Master

Currency Master

Surveyor Master

ATI Master

Master list of category of Investment

Fund Type

An overall data sizing estimation has

been provided in the RFP. Further

detailing needs to be assessed during

implementation.

62 BAP_Requirements

Specifications_v25

Section 2.7: Metadata Management

Metadata Management 1. List the metadata from different sources that you want

to store in metadata

repository(For example, Two Oracle 9.2 sources, four

Cognos reporting source, etc)

2. Estimate the total anticipated number of Metadata

users that will be operating

3. Concurrent Metadata Management users

An overall data sizing estimation has

been provided in the RFP. Further

detailing needs to be assessed during

implementation.

13 of 76


63 BAP_Requirements

Specifications_v25

Section 2.9: Data Migration and

Integration

Data Migration and Integration Please provide a short high level description of your

current environment, such as applications, database

systems, servers, end user clients, ETL tools, etc..

Number of Data Sources:

Type of each source (mainframe, relational, flat files):

Initial/current total data(from all the above sources) that

needs to be migrated to Business Analytics database

Time kept for initial data migration

Daily data volume from all the above sources

Daily batch time to load the daily volume from the above

mentioned data sources

How frequently will each source need to be processed

(daily, weekly, monthly)

What are the estimates of growth in data volume for

each source over the sizing time period?

Estimate what could be the maximum number of Jobs

that need to execute concurrently.

Estimated complexity of these jobs: (Very

Complex/Complex/Medium/Simple).

How many jobs will need to run at peak times?

Users for Client software

Number of environments that you would like to have (for

example, 1 production, 2 development, 2 QA,etc)

Average number of concurrent web service request

made through SOAP. And total number of web service

requests to be made daily

Relevant information for the existing

applications have been provided in

the RFP. Further detailing needs to

be assessed during implementation.

14 of 76


64 BAP_Requirements

Specifications_v25

Section 2.9: Data Migration and

Integration

2.9.6.6 Incremental loading

2.9.6.7 Refresh with ability to Change

1. What are all the data sources(databases) from where

incremental data needs to be taken. Also, lists the

hardware configuration of each of these source systems

where database server is running. For example, DB2 9.1

running on IBM P6 570 server with 8 cores and 16 GB

RAM

2. Do you intend to capture incremental or change data

on a real-time or near real-time

3. Is Archive logging enabled on all the source system

where incremental/change data needs to be captured

Data needs to be fetched from the

system both on an incremental and

near real/real time basis.

65 IRDA_RFP_Vol1_V15.5 / 7.1.2 Data Migration What is the volume of data to be migrated/digitized?

Please provide the inputs split by the source application/

subject area.

The size of historical data has been

mentioned in annexure III of the

volume I of the RFP document.

Approximately 40% of the data

available in hardcopies.

66 IRDA_RFP_Vol1_V15.5.pdf /

Annexure III

Detailed Data Sizing The data volumes & growth rates mentioned in this

section, are these past metrics or estimated future

metrics?

- If future, what is the volume of historical information to

be considered.

- If past, what is the future data growth rate.

Also the data volumes shown here need to be considered

for the central data repository. Is this correct?

Data sizing estimation has been

provided taking into account the

history data for the past 8 years till

the present time period and has been

projected for the next 8 years. For

growth rates of data please refer to

annexure III of the volume I of the

RFP document.

15 of 76


67 Generic questions What is the maximum number of documents published

into the content repository per day ?

What is the maximum number of documents retrieved

from the content repository per day ?

What is the average size of a document stored in the

content repository?

How many pages approximately constitute a document?

How many pages to be scanned per day?

How many document related workflow processes are

launched per day?

What should be the total data backup duration?

We request IRDA to provide us the compliance in the

form of an excel sheet

At present there is no content

management solution is present in

IRDA, standard assumptions needs to

be considered

68 BAP_Requirements Specifications -

Page 112 -

File Management/ Correspondence

management

As mentioned in the RFP there is a high priority

requirement for Correspondence Management, File

movement tracking & management.

We understand that the proposed solution should

preferably be based on Manual of office Procedure MOP

from DARPG- Department of Administrative Reforms And

Public Grievances), which is the file movement and

record management standard of Government of India

and features like Whitehall based file movement ,

Supports for Green Note sheet, Secure notes and

annotations, Support for Hindi are important. Kindly

confirm our understanding.

Yes

69 Volume I IRDA RFP - Page 39 -

Section 8

Solution Architecture As it is mentioned in RFP that the scalability and

performance of solution is one of the key objectives, so

are you looking for an architecture in which

images/documents are stored in a file server while only

the metadata is stored in databases so as to increase the

scalability of the application

Yes

16 of 76


70 Volume I – IRDA RFP - Page 48 -

Section 8.3

Business Process Management As this RFP aims to replace existing manual

systems of paper based working in the IRDA departments

by automating the multiple workflows involved in the

day to day business activities of the departments of the

IRDA, our understanding is that you need a Business

Process Management (BPM) platform which has the

capabilities of graphically modeling the processes, in built

Form designer, process simulator, rule engine,

configurable Business Activity Monitoring tool and

integrated Document Management System for storing

documents. Please confirm our understanding is correct.

Yes

71 Volume I – IRDA RFP - Page 49-

Section 8.3

Content Management We understand that less paper initiative is key

requirement of project and so there will be requirement

of capture solution for scanning backlog as well as

ongoing paper documents with support for following :

page separator, barcode separator and fix page

Please confirm our understanding is correct.

Bidder needs to propose the same.


Section 8.3

Content Management System/Document

management system

Since the Enterprise Content Management System will

be storing critical documents of IRDA which needs to be

archived for long term, so is the department looking at

archiving documents in PDF/A format which is an open

ISO standard for long term archival and is now becoming

de-facto standard in most government projects

As per the prevalent industry

standards.

17 of 76



Section 12.1

Data Digitization As digitization is one of the key requirement of the

project so our understanding is that the proposed

solution for digitization/ scanning should take care of

automatic correction of parameters like improper

resolution, format/ compression not proper, skew,

wrong orientation, error in automatic cropping, punch

hole marks etc so that the quality of digitized data is

ensured.

Yes


Section 12.1

Data Digitization As there is requirement of ICR solution in the RFP so are

you looking at data capturing solution for extracting

business-critical information from Forms for further use

in Applications, Workflow, and other Information

Management Systems

Yes

75 Volume II – IRDA RFP - Page 79 - Ann

XIX

Checklist of the documents

Checklist of the documents to be

submitted along with commercial

proposal.

Performance Guarantee with the

covering letter as per the format specified

(Only applicable after award of contract)

Stage for submission for this commercial proposal.

Need clarification as EMD indemnify till contract signing

and PBG to come post to that. Hence what should be

submission date?

Technical and commercial proposal

would be submitted together along

with the EMD.

76 Volume III – IRDA RFP - Page 6 Draft MSA Please confirm on the understanding that MSA to be

reviewed for during contract signing. Comments

regarding MSA to be provided, only after technical

presentation i.e. at the time of contract signing.

Yes

77 Back Up How many Windows / Linux /Unix Servers Participating in

the Environment

The exact technical specifications

would be shared with the selected IA.

78 Back Up Any Virtualization in the environment ? Like Xen , Hyper-

v or ESX



79 Back Up How many tape drives / Library in the environment ? The exact technical specifications


18 of 76


80 Back Up Is the Environment on SAN ? The exact technical specifications


81 Back Up What are the databases associated in this environment

and in which platform?



82 Availability What are the databases and Servers needs to be

replicated and needs High Availability?



83 Availability Does the customer requires SAN based replication or

Host based replication?



84 IRDA_RFP_Vol1_V15.5/Section

2.3/Pg: 10

Existing Application and its status IA understands that in the table provided in the ‘Existing

Application section’, the grievance management system

and agency portal system will continue as it is. Can you

let us know how other systems are getting transformed

in the new system?

As far as the BAP solution is

concerned it is going to be loosely

integrated with agency licensing

portal, integrated grievance

management systems, Health

Database and broker return

submission application only. The

status of other systems has no

relevance with BAP.


3.5/Pg: 16

Report Administrators Are ‘Report Administrators’ referred here business

users/technical team/developers?

Report administrators are persons

from the technical team of both IRDA

and IA


12/Pg: 73

Pre Migration Activities: Clean up source

data in current system

Our understanding is that IRDA currently has a database,

which holds data from all the stakeholders. IA

understands that they have to clean up this data before

loading it into the new system. Please confirm.

At present data is captured in the

form of spreadsheets, word

document, PDFs, e-mails and

hardcopies in unstructured formats.

By cleaning up it is meant that these

data needs to be first converted into

a structured format and then

migrated into an RDBMS.

19 of 76


87 What are the various source systems holding the data

each of the below groups? What is the total number of

files from each source system?

i. Insurance Companies

ii. Standalone health Insurance Companies

iii. Brokers

iv. ATI

v. TPA

Also, please provide details of "other" databases that

need to be integrated into ODS and DW.

As per the present scope, the BAP

solution is not going to be integrated

with applications / systems of

external stakeholders. This is a future

requirement. However, the BAP

system should have the flexibility to

have seamless integration with these

external systems in future if required.

Hence understanding of the external

applications / systems belonging to

external stakeholders in not required

at present.

88 How will data be available for IA to extract? Will IA be

pulling data connecting to each source system or will it

be provided to IRDA using push mechanism? Please

clarify.

The external entities

(insurers/intermediaries etc.) will

either key in data in online forms or

will upload the data through a batch

process. Data will be provided to the

IA for loading. The IA will not be

responsible for pulling data from the

source systems of these external

entities.

IRDA_RFP_Vol1_V15.5/Section

3.1/Pg: 12

Proposed Business Analytics Solution:

In the proposed system, both statistical

and regulatory data coming from the

external entities will be stored in a

centralized data store which will be

transformed, cleaned and structured to

make them available in form of reports

and analysis to both IRDA internal

stakeholders and external entities.

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89 IA assumes that they will implement BAP reporting

solution while considering the reporting requirements

for the departments given below:

a) Actuarial

b) F&A

c) Investments

d) Re-insurance

e) Life

f) Non life

g) Health

h) Intermediaries

Please confirm the same.

Apart from these departments, there

is an inspection department which

uses data from the other

departments for reporting purpose.

Each department can be further split

into different analysis areas or

subject areas on which final reporting

and analysis will be performed.

However, since in present scenario,

new regulations are coming few

more departments can get

introduced in future.

90 IA understands that unstructured format is hard

copy/unformatted files.

How many source systems and total number of hard

copy/files in each system will be received in unstructured

format?

Other than hard copy, In which format the unstructured

data will be (.xls, .doc, .csv etc) received. If any other

format, please specify.

Apart from the hardcopies, data is

maintained in form of spreadsheets,

word documents , PDFs and picture

formats (JPD,JPEG,BMP)

91 What is the total number of unstructured data files (pdf,

doc, xls etc) which needs to be migrated to the new

system?

Mentioned in the RFP


3.1/Pg: 12

Proposed Business Analytics Solution:

In the proposed system, both statistical

and regulatory data coming from the

external entities will be stored in a

centralized data store which will be

transformed, cleaned and structured to

make them available in form of reports

and analysis to both IRDA internal

stakeholders and external entities.


12/Pg: 73

Pre-Migration Activities:

Format unstructured data in other

systems

21 of 76



12/Pg: 73

Key Activities during Data Migration: Run

data extracts from current system(s)

Are the hard copies provided by the Insurers all in the

same format? If no, Please specify the formats.

The hardcopies provided by the

entities (insurers/intermediaries) are

in different formats. As of now for

most of the departments, data is

collected in dissimilar formats. As a

part of form reengineering activity in

new forms have been designed for all

the departments which will be used

for data collection from the entities.

Some sample forms have been

shared along with the RFP document.

Post selection of the IA, the final set

of reengineered forms will be

provided to the IA.

93 Can IRDA get hard copies of all historical data in an

electronic format from the Insurance companies and the

other stakeholders like brokers, TPA etc?

No


12/Pg: 73

Pre Migration Activities: Create metrics to

capture data volume, peak hours and off-

peak hours.

What kind of metrics is expected out of IA? Please clarify

and provide all the metrics required.

Metrics here refer to average data

volume migrated/converted per day,

data volume migrated/converted at

peak hours and data volume

migrated/converted at off peak

hours.


12/Pg: 73

Data Migration and Digitization

Requirements

IA assumes that Data Migration means extracting the

history data from various unstructured sources into ODS

and DW for reporting requirements. Please confirm.

Data migration is not only meant for

DW or reporting perspective but also

from a document management and

archival perspective.

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96 IA understanding is that IA has to identify the data

quality issues based on the sample data and business

rules which will be provided by IRDA. Please confirm.

Yes

97 The Data Stewards from each system will fix the data

quality issues identified by IA and re-send the data for

migration.

Yes

98 IRDA_RFP_Vol1_V15.5/Section 4/Pg:

21

Please clarify the role of IA in performing acceptance

testing.

IA shall provide all necessary support,

including setting up the required test

environment, making seating

arrangements and providing suitable

computer systems & peripherals, to

the agency for conducting

acceptance testing.

99 Please provide the number of: Following are the possible no. of

members for dimensions mentioned

below. However, these are subject to

change with respect to future

regulations

100 1. Product categories? 2

101 2. Divisions? 4

102 3. Groups? 2

103 4. Channels? 10

104 5. Premium types? 2

105 IA assumes that all data from various external entities is

at summary level and not at individual policy/claims

transactional level. Please confirm.

The bidder's assumption is in order

IRDA_RFP_Vol1_V15.5/Annexure

III/Pg: 103

Annexure III: Detailed Data Sizing Estimate for IRDA BAP


12/Pg: 73

Data Cleansing: A ‗semantic‘ data quality

issue in which data does not comply with

‗As Is‘ business rules

IRDA_RFP_Vol1_V15.5 Delivery channel Architecture

23 of 76


106 If ‘Yes’ to the previous question, then please clarify the

number of files that are summary files, which will be

available for BAP reporting from each external interfaces

and what is the expected granularity of data in each

source files?

If ‘No’, then please clarify the number of daily

transactional files and the granularity of data in source

files.

Please refer to annexure III of the

requirements specification document

for details. Once, the IA has been

selected the exact report formats

will be provided to the IA which will

help the IA in understanding the

exact granularity of the data.

107 IRDA_RFP_Vol1_V15.5 Data Archival Please provide the frequency and the period of archival. Data is to be archived for 8 years of

history data and all the data including

history needs to be archived for

future reference. The frequency of

the data archival should be yearly.

108 IRDA_RFP_Vol1_V15.5 Go Live and Final Acceptance IA understands that Maintenance and Support starts

from Go-Live and not from Final Acceptance Date. Please

clarify.

Maintenance and Support starts from

successful Go-Live of the solution


11.3.1.2/Pg: 65

Application Management: 24/7 Support IA assumes that the requirement for 24/7 availability is

only applicable for online applications and not for

reporting applications. As data load for reporting will

happen during the night time and hence reporting

applications may not be available.

This is applicable for both reporting

and the online portal.

110 IRDA_RFP_Vol1_V15.5 BI Reports What is the latency period in BI reports? IA assumes that

it is one day. Please clarify.

Minimum one day period of latency

on an usual basis. However in some

cases, extraction frequency can be

real time also.

111 IRDA_RFP_Vol1_V15.5 BI Testing Can you specify the non-functional requirements for

performance testing (like peak load, concurrent users,

the minimum response time at that load etc)?

The IA need to propose this in testing

methodology proposed for BAP.

IRDA_RFP_Vol1_V15.5 Delivery channel Architecture

24 of 76


112 IRDA_RFP_Vol1_V15.5 BI Testing Is there need for data masking required in SIT,

Performance testing and UAT. What % of tables or fields

are required data masking?

Data security aspect has been

specified in RFP

113 IRDA_RFP_Vol1_V15.5 BI Testing Is Downstream Extracts/Report Testing in scope, if so

what are the downstream systems and complexity of

data extracts?

Testing has been specified in RFP

114 IRDA_RFP_Vol1_V15.5 BI Testing What is the current defect logging system and defect

triage (include the defect status)

There is no defect logging system

present with IRDA. IRDA would like to

best leverage this based on the

capabilities of the IA in this area.

115 IRDA_RFP_Vol1_V15.5 BI Testing Can you please share the QA certification process for

reports and Analytics data (on what parameters

certification is done)?

The detailed quality certification

process will be shared only after final

selection of the IA.

116 IRDA_RFP_Vol1_V15.5/Annexure

III/Pg: 104

Daily Server Load Estimate: Based on the

above observations, it is envisaged that a

bandwidth requirement of approximately

8.325 MBPS.

IA assumes that Bandwidth requirement expected is

8.325 Mbps. Please confirm.

Yes

117 IRDA_RFP_Vol1_V15.5./Section

4/Pg: 22/Point IV

It should be noted that IRDA will not

make any investment for hardware and

network equipments and related

platform/ system software. IA should be

able to offer managed services for the

above. This infrastructure has to be

dedicated for the proposed solution of

IRDA.

Hosting partner would like to offer its shared backup &

SAN storage services. These are pay per use in model and

offers cost benefits to the customers. Please confirm if

Shared Backup and SAN can be deployed at the DC & DR.

The infrastructure has to be

dedicated for the proposed solution

of IRDA as mentioned in the RFP.

118 IRDA_RFP_Vol1_V15.5 DC & DR Location IRDA is requested to provide if they have any preference

in location of DC & DR.

There are no location preferences in

the DC and DR selection leaving the

condition that the DC and DR

shouldn't be in the same seismic

zone.

119 IRDA_RFP_Vol1_V15.5 Anti Virus Licensing Does IRDA have an enterprise wide anti-virus license? Yes. IRDA is having an enterprise

wide anti-virus license.

25 of 76



3.1/Pg: 12

Proposed Business Analytics Solution As per the new architecture, will all end users access the

platform over Internet or any Private VPN solution needs

to be deployed.

If Private VPN solution has to be deployed, can IRDA

specify the requirement, locations, addresses,

bandwidths required?

All the functionalities mentioned in

the functional specifications

mentioned in the functional

requirements specifications

document should be accessible by

VPN for IRDA internal users

irrespective of any locations.

121 IA assumes that the strategy should be holistic in

addressing both Technical Metadata and functional /

business Meta data. Please confirm.

Yes

122 Please indicate if the business metadata is currently

maintained in any format?

At present no business metadata is

maintained in structure formats in

IRDA.

123 What is the frequency at which BI metadata undergoes

significant changes with respect to metadata?

As per Industry benchmark.

Selected IA should assess the same.

124 What is the frequency at which ETL metadata undergoes

significant changes with respect to metadata?

As per Industry benchmark.

Selected IA should assess the same.

125 What is the frequency at which Source System metadata

undergoes significant changes with respect to metadata?

Not very frequently as all the data

captured are used for regulatory

purpose. Highest frequency may be

daily but in rare cases.

126 What are the metadata elements you would like to

capture and manage in the metadata management tool?

(for e.g.: Business Metadata, Technical Metadata about

the Data warehouse / Data Marts, Technical Metadata

from BI / ETL / Source DB’s repository, etc)

Business Metadata

Technical Metadata from DW/Data

marts

Technical Metadata of the source

systems.

127 What are the categories of users for Metadata

management tool? Is it going to be only Report

Administrators (or) Business Analysts, Data Architects,

Developers, etc

Report administrators for reporting

metadata, data administrators for

technical metadata

IRDA_RFP_Vol1_V15.5/ Section

8.1/Pg: 39

Metadata Management

26 of 76


128 Please indicate the type of reports that will have to be

generated from the metadata tool. (For e.g.: Ad hoc

query and analysis, dashboards, scheduled reporting, etc)

Please refer to section 2.0 of the

functional requirements

specifications for the details

129 IRDA_RFP_Vol3__v23.5/Section

1.3/Pg: 5

The aforementioned SLA parameters shall

be measured on a daily/weekly/monthly/

quarterly basis as per the individual SLA

parameter requirements, through

appropriate SLA Measurement tools to be

designed by the IA for the purpose and

audited by a 3rd party audit agency for

accuracy, reliability and completeness.

Can you please let us know whether the cost of

conducting the 3rd party audit like CAG, Security Audit

etc will be borne by IRDA?

3rd party on testing, performance

and security will be borne by IRDA.


2.2.2/Pg: 13

Period Of Contract: IRDA may choose to

extend the term for a further period of

one year, with all the terms and

conditions being the same as for the

original term

If the contract gets extended by 1 year then IA assumes

that the value of that contract will be paid separately,

Can you please clarify?

Value for the extended year shall be

paid separately with all the terms

and conditions being the same as for

the original term


2.2.6/Pg: 14

The Parties will cooperate reasonably to

obtain, maintain and observe all relevant

and customary regulatory and

governmental licenses, clearances and

applicable approvals (hereinafter the

“Approvals”) necessary for the

Implementation Agency to provide the

Services. The costs of such Approvals shall

be borne by the Implementation Agency

Can you please give more information on this

requirement?

This not mandatory. Only relevant if

applicable.

132 Is High Availability required on the Firewalls? Please

confirm.

Yes.

133 Do you require IDPS? If yes please specify is that a

separate dedicated IPS box or IPS built within the

Firewall?

Firewall requirement has been

specified in RFP.

IRDA_RFP_Vol1_V15.5/ Section

8.1/Pg: 39

Metadata Management

IRDA_RFP_Vol3__v23.5/IRDA_RFP_V

ol1_V15.5

Firewall Security

27 of 76


134 Please confirm the type of Gateway Multi-Threat

protection required along with Firewall/VPN (i.e.

Gateway Antivirus, Web URL Filtering, and Anti-Spam)

Firewall requirement has been

specified in RFP.

135 Please specify the number of physical interfaces required

on the firewall & use / requirement for each interface

(including internet / WAN links & physical DMZs for LAN

connectivity)

The detailed specifications will be

provided to the IA after final

selection.

136 Please provide the number of Internal LAN Users with

concurrent traffic statistics, if any. Please mention along

with future growth perspective.

User related information has been

provided in the RFP.

137 Please provide the throughput required on the LAN

segments of the firewall e.g. 10/100/1000 Mbps

The IA needs to assess this as per

SLA specified.

138 Please provide the total number of Internet users for this

application with concurrent numbers if any.

User related information has been

provided in the RFP.

139 Please provide the concurrent VPN connections expected

over the Public Internet (Site-to-Site IPSec VPN with

other office location, Client-to-Site IPSec/SSL VPN for

employee access to Corporate Network from Internet).

The IA needs to assess this as per

SLA specified.

140 Please provide more information on the following:

Future expansion (Number of Users, Number of ISP/WAN

links, Bandwidth increase of ISP/WAN links, increase in

VPN tunnels, introducing any real time Application like

Voice/Video in the network etc

The IA needs to assess this during

the implementation.

141 IRDA_RFP_Vol3__v23.5/IRDA_RFP_V

ol1_V15.5

Backup Do the servers require file level backup too apart from

the regular OS backup that we support by default?

Yes.

IRDA_RFP_Vol3__v23.5/IRDA_RFP_V

ol1_V15.5

Firewall Security

28 of 76


142 IRDA_RFP_Vol3__v23.5/IRDA_RFP_V

ol1_V15.5

DC – DR Replication IA understands that DC has to be provided with a fail

over strategy. Please confirm if DR needs a fail over

strategy as well.

Since zero data loss is expected, it is

expected from the bidder to provide

all kinds of suggestions and technical

options to prevent any data loss.

143 BAP_Requirements

Specifications_v25/ Pg: 18/

Technical specifications What is the security data stored used currently? Does

IRDA plan to reuse the same store for the BAS

application?

The BAP solution will preferably have

to be integrated with the default

authentication provider in IRDA. The

user log in credentials will be reused

in such a case. The access for the

different modules, functionalities,

data will have to be defined

separately.


Specifications_v25/ Section

1.1.4,1.1.5/ Pg: 27

Capability of reconciling the data across

departments. So any data which is

captured in one department as well as in

others, the figures should match with

each other, Capability of automatically

reconciling the data from one form with

different forms.

Should these checks happen at the time user is entering

the data (online) and show him appropriate messages or

Should it happen as an offline process which generates

reports (either on screen or mail) for internal IRDA users?

These reconciliation checks should

happen at both the data submission

and the reporting end.


Specifications_v25/ Section 1.1.9/Pg:

27

It should be possible to define rules for

populating the content dynamically on

the web portal based on the usage,

contact type, online behavior, alerts (e.g.

pending document from insurer), etc

Could you please provide more clarity on these

requirements with additional examples (like a specific

online behavior and how it impacts the contents on the

screen)?IA assumes that these rules would be

maintained by the technical team not directly by the

business users.

For example, the system should auto

calculate the calculated the fields in

an online form or if any data to be

submitted by the entities is pending

for submission, in such as case, the

system should throw alerts

reminding the pending submission.

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30

On successful completion of online

submission / fling the system should send

certificates to the filing entity as an

acknowledgement of the completion of

the process

IA assumes that this will be done through email or online

receipt and not a printed certificate generated through a

batch process and sent through conventional mail. Please

confirm.

Yes

147 Do any of IRDA's current applications maintain the

ratings of RI’s? Else, how does IRDA expect get this

information?

At present, this data is maintained is

offline in spreadsheets. These data

can be maintained in the system by

loading external files (such as CSVs,

TXTs) at a monthly internal.

148 Does IRDA propose to restrict the number of user ids per

insurer / intermediary organization?

Yes.



32

Automatic verification and validation of

data submitted by insurers for

consistency checking. If relevant product

documents are not uploaded, other

errors and omissions by insurer (with

product application) then the system

should generate an alert to IRDA about

the discrepancy.

IA assumes that the documents uploaded by the insurer

would be in standard templates issued by IRDA and

hence automated validations on these are possible.

Please confirm.

Yes



1.4.4.1.2/Pg: 35

Should be configurable to enable

automated payments to the respective

departments based on a pre-defined

schedule

Please explain what is meant by “pre-defined schedule”

and what parameters are expected to be configurable?

Pre Defined Schedule here refer to

the time period when a payment has

to flow from the external entities to

IRDA. For example, renewal of

surveyor licenses.



1.4.4.1.3/Pg: 35

Should have the ability to process and

display status updates in the entire

payment and collection process

Who are the intended audience for this report and what

information will it contain?

IRDA administration will be the users

of this report. The objective of this

report is to track and monitor the

defaults in payment by the external

entities.

BAP_Requirements


30

Ability to cross-verify whether Insurers

are placing risk with an RI with at least

BBB rating.

30 of 76




1.4.4.1.3/Pg: 35

Should have the ability to process and

display status updates in the entire

payment and collection process

By ‘Collection process” please confirm if the reference is

to tracking the credit of payments done online only and

not tracking of any manual payments received through

check or other offline means.

Deals with online payments only.


Specifications_v25/ Section 1.5/Pg:

36

Inspections Planning and Management –

Detailed Workflow

IA assumes that this application would be used by the

Inspection department only – insurers and non-IRDA

personnel will not have access / roles in this system.

Please confirm.

Yes



Business Process Reengineering –

Key objectives/Pg: 70

To automate the data transfer from

Insurers, Intermediaries and TPAs

Can IA assume that based on this objective, that ALL data

being fed into the BAP system will be automated? That

is, we will have digitization of paper records at the time

of implementation only as a onetime activity? Please

confirm.

The automation of data transfer from

the external entities system is a

future state of requirement.

However, the digitization activity is a

one time activity.

155 The major components of the BPR

exercise are:

156 1. Reengineering the forms (includes

modifying the existing forms and creating

new forms)

157 2. Reengineering the reports (includes

modifying the existing reports and

creating new reports)

158 3. Reengineering the processes of data

capture, storage and reporting

159 Among the three components, the first

two has been done during the detailed

TO BE exercise.



44

The system should monitor claim

Settlement in terms of Turnaround Time

(TAT) (Monthly) for each insurer so that

IRDA can take action on the claims

unsettled for long time.

IA understands that insurance companies provide

summary level data to IRDA. Would Insurance company

share policy holder level details as well?

Policyholders wise data needn't be

captured in Business Analytics

Solution. Hence not relevant.

BAP_Requirements


Business Process Reengineering –

Major components/ Pg: 70

Can IA assume that this is by far the final set of forms and

reports that need to be developed as part of this project

or does IA expect significant number of additional forms

and reports at the time of requirements detailing?

So far these are the final sets of

reports and forms. However, since

forms are subject to regulation also

are the reports, a few new forms may

be added or some changes may be

performed on these forms at a later

point in time during the

implementation.

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48

Provision for digital signatures so that the

data security is maintained properly and

the insurers can only view the data but

will not be able to edit it.

Has IRDA digital signature already? Or IA has to procure

the same for IRDA?

IA has to procure digital signature for

IRDA.IRDA as of now is not having

digital signature technology.



49

All relevant documents need to be

uploaded and digitally signed by insurer

before upload.

'IA assumes that it is the responsibility of insurers to

ensure that all relevant digital documents are digitally

signed before uploading'. Please confirm

Yes



49

The system should also have a search

facility that should enable searching of

contents over the internet through a

standard search engine like Google

search.

Is it mandatory that IA use ‘Google search engine’ or can

IA use other industry standard engine like ‘Bing’ or

‘Yahoo search’?

There is no mandatory requirements

of searching facility through any

particular search engine. "Google"

has been mentioned as an example.

The objective is to have searching

facility through the most robust

search engine possible.

164 BAP_Requirements_Specifications_v

25/Section 1.1.2.4/Pg: 56

Tokens (RSA SecurID, SafeWord, etc.) Does IRDA expect RSA Secure token support for VPN

connections for employees or for even form based

authentication by end users as well?

Bidders needs to recommend as per

the security requirements specified

165 BAP_Requirements_Specifications_v

25/Section 2.6.1/Pg: 62

The system should have flexibility to

regenerate the programs and features

without starting the development process

from very beginning. The system should

have an user interface to support the

same so that the entire development

activity can be replicated to a new set up

without much of problems

Can you please provide more information on this

requirement?

By this it is meant that the

application should have in built back

up and replication mechanism

through which the status of the

system can be restored at any point

in time without replicating the

development efforts from the scratch

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Specifications_v25/Section 2.1.9/Pg:

40

Producing different reports in different

formats as per the requirements

displaying the characteristics of two or

more products in a comparative tabular

form so that if there is any duplication or

almost duplication of products, IRDA can

take suitable action against such

products.

What could be the maximum number of Products to be

compared at a time?

Number will change over time. The

max limit need to be finalized during

preparation of SRS.

167 What are the various formats of the financial statements

(Excel, PDF etc)?

PDFs and MS word

168 How many financial statements to be considered for

generating financial reports?

Detailed list of forms and reports

have been provided in the FRS

document alongwith a fair sample of

the complete set of forms and

reports have been shared with the

bidders.

169 Is there any calculation logic to be applied over the

uploaded data or data to be put together for

consolidated view?

Same as above.


Specifications_v25/Section

2.1.11/Pg: 40

The system should show summarized

reports consolidating / integrating data

from different departments.

Is there any data granularity difference in data across

departments?

The data collected by the different

departments can be of different

granularity. For this purpose, the

detailed set of reports will be

provided to the selected IA only after

finalization of IA.

171 Is there any Ad-hoc reporting facility required over web? Yes.

172 How many concurrent users expected over web? Please refer to annexure III of the

volume I of the RFP document for

detailed specifications of the user

173 Is generated Ad-hoc report to be saved in server for

feature access?

Yes.

BAP_Requirements


2.1.10/Pg: 40

Generating financial reports out of the

different kinds of financial statements

uploaded by the external stakeholders

BAP_Requirements


2.1.11/Pg: 40

The system should support reporting

over both thin client and rich client i.e.

over web interface and client desktop

interface

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174 Are reports scheduled to run at periodic intervals? Yes.

175 What is the least granularity of data to be expected in

the reports hierarchy?

For this purpose, the detailed set of

reports will be provided to the

selected IA only after finalization of

IA.

176 How many level of Drill through reports required from

main reports (for e.g.: 2, 3 etc)?

For this purpose, the detailed set of

reports will be provided to the

selected IA only after finalization of

IA.

177 Is there any dynamic hierarchy required in drill-down? Same as above.

178 IA assumes that the security considerations for IRDA

reports will be Role based. Please confirm.

As of now, role based access is

proposed, however this may be

subject to change.


Specifications_v25/ Pg: 40

Section 2.3, General Analytics Section 2.3 refers to the system having the capability to

perform mentioned analysis. Does IA have to perform

the statistical analysis or build statistical models for IRDA

as a part of this requirement? Please confirm.

The solution must have capabilities

so that the business users can define

their own statistical models based on

the requirements. IA won't need to

perform statistical analysis. In some

cases for canned reports, the IA may

be required to build statistical models

proposed by the business users.



42

Advanced Analytics: The system should

have early warning management

flexibility, i.e. system should be able to

perform analyses on some leading

indicators (KPIs) and should show

indications of a particular KPI to be going

down and the reasons for it.

Will IA be required to build the statistical model to

analyze leading KPIs and trigger early warnings for KPIs to

be going down? Please confirm. If yes, is an indicative

number of KPIs to be tracked and analyzed, available?

The solution must have capabilities

so that the business users can define

their own statistical models based on

the requirements. IA won't need to

perform statistical analysis. In some

cases for canned reports, the IA may

be required to build statistical models

proposed by the business users.

BAP_Requirements


2.1.11/Pg: 40

The system should support reporting

over both thin client and rich client i.e.

over web interface and client desktop

interface

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Specifications_v25/ Pg: 53

Other Requirements: The system should

have a suitable ALM module which will

have cash flow management

functionalities and other financial

analytics capabilities.

Please elaborate on the requirements for ALM module. There are predefined formats for the

ALM module. For this purpose, the

detailed set of reports will be

provided to the selected IA only after

finalization of IA.


Specifications_v25/ Pg: 78/Point 18


Specifications_v25/ Pg: 141/Point

17


Specifications_v25/ Pg: 150/Point 1

185 1.please provide example of Breach as defined; Self Explanatory

186 2.Pleasee confirm if Project definition can be modified as- The definition of the terms shall

remain as it is mentioned in the

volume III of the RFP document.

187 “Project” means BAP Project involving the Design,

Development, Implementation, Operations, and

Maintenance of BAP system as per the requirements,

terms and conditions laid down in the Statement of Work

(SOW) and provision of related services in conformance

to the SLA;

The definition of the terms shall



188 3. Please confirm if Deliverables definition can be

modified as–




189 “Deliverables mean deliverables under this Agreement as

specifically set forth under the statement of work (SOW)

that Bidder is agreed to furnish and is obligated to

provide to IRDA”




Appendix I Is there a requirement for a Solution to execute

Insurance specific Risk calculations such as - Solvency

Ratio, IBNR Reserve Estimation (Chain Ladder,

Bornhuetter-Ferguson etc,.) using various

methodologies?

Yes. There are predefined formats for

these reports. The formats and

calculation logic will be provided to

IA after finalization of IA.

IRDA_RFP_Vol3_ v23.5/Section

2.1.1/Pg: 7

Definitions

35 of 76


190 IRDA_RFP_Vol3_ v23.5/Section

2.2.4/Pg: 13

Scope and Provision of the Services Please clarify who are the stakeholders referred in

clause2.2.4 (a) here and such reference can be deleted.

Refer to the volume I of the RFP

document for details on the

stakeholders


2.2.6/Pg: 14

Approvals and required consents Any cost increase due to change in applicable laws and

related approvals need to be borne by IRDA.

The costs of such Approvals shall be

borne by the Implementation Agency

as per clause 2.2.6 in the page 14 on

the volume III of the RFP document.

192 Safety and security of assets purchased by Bidder for

IRDA shall rests with IRDA when such assets are on IRDA

premises.

The terms specified in the clause

2.2.6 in the volume III of the RFP

would remain the same.

193 Will IRDA bear the cost of insurance policies required to

be taken out?

The terms specified in the clause

2.2.6 on insurance in the volume III of

the RFP would remain the same.

194 Are insurance provisions subject to negotiations? The terms specified in the clause

2.2.6 on insurance in the volume III of

the RFP would remain the same.

195

196

197


2.3.4/Pg: 18

Security and Safety Will IRDA provide safety and security policies to Bidder in

advance and in writing for its confirmation and review?

RFP provides relevant details.


2.2.6/Pg: 15

Use and Acquisition of Assets


2.3.3/Pg: 18

Changes Please confirm if it is acceptable that – Bidder can

propose provisions to be added to allow each party to

propose changes to the applicable work order/statement

of work shall be added. Also, that neither party should

have any obligation respecting any change until an

appropriate change order or amendment to the

applicable work schedule/ statement of work is executed

by both parties.

Provisions to be added to allow the

IA to propose changes to the

applicable work order/statement of

work is NOT ACCEPTABLE

36 of 76



2.4/Pg: 19

Financial Issues Bidder believes that Financial terms are subject to

negotiations between the parties. Please confirm.

Article IV on Financial Issues in the

volume III of the RFP document shall

remain as it is.


2.4.3/Pg: 21

Tax Please confirm if it is acceptable that – IRDA shall be

responsible for payment of any sales, service, value-

added, use, excise, consumption, or other taxes assessed

with respect to Bidder’s provision of the Services. Tax

provisions are subject to negotiations.

Section 2.3 on the Tax in the Article

IV on Financial Issues in the volume

III of the RFP document shall remain

as it is.

201 Please confirm –

202 whether the length of the cure period in Section 2.5.1

can be increased?

If there is Breach which translates

into default in providing Services by

the Implementation agency as per

this Agreement or the SLA,

continuously for more than one

week, then the Project Director,

IRDA, will serve a FIFTEEN days notice

for curing such Breach.

203 Bidder proposes that both parties should be able, with an

appropriate notice period, to terminate only for a

material breach of respective parties’ obligations under

the Agreement. In addition, Bidder feels that, regardless

of the reason for termination, Bidder should be paid for

all services rendered through the effective date of

termination at mutually agreed rates and, in the case of

termination of the Agreement by IRDA without cause or

by Bidder for cause for all costs reasonably incurred in

anticipation of the performance of services to the extent

that they cannot reasonably be eliminated.

No. It should retain as mentioned in

the section 2.5 of the volume III of

the RFP document.

204 Please provide clarifications if clause 2.5.5 can be

removed? Or any modifications be suggested to the

wordings?

No. It should retain as mentioned.


2.5/Pg: 22

Breach, Rectification and Termination

37 of 76


205 Will following modifications be accepted by IRDA:

206 Certain of the warranties (including Section 2.6.1 (a) and

(b)) should be subject to a mutually agreeable time

period. Also, reference to 3.2.4 of Article II seems

incorrect. In addition, Bidder would request the inclusion

of certain industry standard requirements for warranty

claims (e.g., notice before expiration of warranty period,

confirmation of defects, absence of alterations or

modifications by parties other than Bidder). Bidder

would like to suggest modifications that Bidder believes

would make certain of the provisions more consistent

with industry standards. Additionally, guarantee under