snapshot ct 2015

Christopher John Thomson_______________________________ _Page1

Career Snapshot

CONTACT DETAILS

NAME: Christopher John Thomson

ADDRESS: 9 Bohemia Drive

Kirwan QLD 4817

PHONE: (07) 47551262 (Home)

0417-648213 (Mobile)

Email: [email protected]

Industry Experience relevant to Position Demands

TONY IRELAND TOWNSVILLE

POSITION: Group Parts Manager

COMPANY OVERVIEW: A major regional Motor Dealership group selling GM Holden,

Land Rover, Range Rover, Jaguar, Volvo, Tata, Isuzu Trucks,

and Hyundai Forklifts, in addition to distributorships for PPG

Paints, Valvoline Oil and Century Batteries as well as a United

Tools tool store.

ACHIEVEMENTS:

• Analyzed and identified the issues causing the poor

performance, lack of efficiency and excessive aged stock in

the primary GM Parts Department, and similar issues in the

European Makes Parts Department.

• Planned and executed physical merge of all motor vehicle

parts departments to a single warehouse and DMS Branch

merge to acquire inventory.

• Analyzed and identified issues with DMS system causing

ordering errors and failures, supersession allocation

failures, and cataloguing a total of over 250 DMS related

issues.

• Put forward and drove the proposal to change the

Dealership Management System.

• Prepared and implemented all Parts infrastructure for new

DMS including, Source codes, movement codes, price

codes, Makes setups, General ledger adjustment codes, and

all Parts setups with less than four weeks notice from go

ahead to go live.

• Provided both group, and one on one training to parts staff

with ongoing mentoring.


• Increased, GM Holden Retail Inventory Management

(RIM) compliance from less the 40% to 90% providing

more correct and valid stock for immediate sale, and

reducing open repair orders as a result of less need to

rebook for parts orders.

• Increased first pick rate from non-existent to over 90%

• Increased revenue to both Parts and Service through

increased sales on the day.

• Reduced oversupply of front end stock by optimizing

movement codes and lead times.

• Completely re-binned the entire warehouse including

implementation of bar-coded binning.

• Given the state of the parts business when I took it over, the

above points are only the highlights.

ACCOUNTABILITIES:

• To manage all aspects of the principal Franchises Parts

Department

• To oversee and report on the inventory, purchasing

processes and aged inventory of all group operations

• To ensure compliance with the policies and standards of

operation for all of the represented makes.

• To ensure that all export data for GM Holden Retail

Inventory Management (RIM) is valid and correct and to

assess and respond to the daily RIM stocking proposals.

• To produce and place stock orders at the required intervals

for GM (RIM), Land Rover, Jaguar, Volvo, Tata,

Performax, and GM for Tony Ireland Holden Charters

Towers branch.

• Represent the company to the Franchisors, by participating

in the Parts Managers meetings and committees.

MARTIN JONKERS MOTORS

POSITION: Manager, Replacement Parts and Accessories

COMPANY OVERVIEW: A two Franchise Motor Dealership selling New Toyota and

Suzuki Motor Vehicles and Used vehicles.

ACHIEVEMENTS:

• Made a significant contribution to the company’s

performance by securing and retaining a substantial and

consistent trade client base. (Increased from 1 only Smash

Repair customer in the PMA to 100% of Smash Repair and

significant increase in Mechanical Trade Customers and

conversion of non genuine to genuine)

• Consistently exceeded monthly targets and retained higher

business levels

• Implemented automated order allocation system using ERA

DMS to replace existing manual system


• Increased stock order/daily order buying ratio from 50% at

takeover to over 85% in under 12 months, to achieve

maximum target rebate from Toyota resulting in increased

profit margins and improved current parts availability.

• Implemented numerous strategies to Achieve Toyota

Dealership Excellence Criteria for Parts

• Prepared for and executed all parts operations changes to

migrate to TAIPAN (Toyota Australia Integrated Parts and

Accessories Network) as a major change to the way

Dealerships do business with Toyota. (MAY 2011)

• Successfully undertaken numerous TIA (Toyota Institute

Australia) courses.

ACCOUNTABILITIES:

• To manage all aspects of the genuine parts and accessories

department.

• Staff selection, motivation and training.

• Planning and implementation of marketing strategies

• Management of inventory and warehousing functions.

• Ensure compliance with Toyota standards and operations

for Dealerships including:

• TSM (Foundations) Operations and Warehousing Criteria

• Heijunka - Smooth ordering processes

• KAIZAN - Continuous Improvement

• Stock In Months - < 21 Days

• Stock Order / Daily Order Ratio

• Budgeting and reporting for the department.

• To ensure that company CSI ratings are maintained through

delivery of exceptional quality advice and service.

• Represent the company to the Franchisers, by participating

in the Parts Managers meetings and committees.

MOTORAMA 4x4xMORE

POSITION: 4WD Accessories Manager

COMPANY OVERVIEW: A new concept automotive dealership, promoting the lifestyle

aspect of 4WD ownership and providing all related services.

Offering new Toyota, and used 4WD vehicles, accessories

books and maps, parts and service, theatre, gymnasium, café,

4WD test track facilities, driver training and tours.

ACHIEVEMENTS:

• Made a significant contribution to the company’s position

as a specialized 4WD centre by developing the standard and

reputation of the 4WD accessory division


• Increased profit and product depth by negotiating

favourable supply agreements with high profile brand name

suppliers.

• Consistently exceeded monthly targets.

• Improved profitability by developing in house installation

service, rather than supplier fit.

• Managed numerous 4wd/motor show exhibitions, with sales

on site returning clear profit for the event.

• Managed development of exciting in store retail

environment.

ACCOUNTABILITIES:

• To develop from scratch a high quality 4wd accessory

division catering to internal car buyers, general retail, trade

and wholesale customers.

• Preparing budgets and reporting performance to general

management.

• Plan and manage product range and pricing

• Manage warehouse and inventory functions.

• Supervise, coach and motivate all departmental staff.

• Develop and implement sales strategies to capture internal

and external business at retail, trade, and wholesale levels.

BLUEYS UTE WORLD

POSITION: QLD STATE MANAGER

COMPANY OVERVIEW: A vehicle accessory company based in Sydney, specializing in

accessories for Ute’s and Ute owners. Providing a retail sales

and installation service, in addition to wholesaling specific

lines to reseller customers nationally.

ACHIEVEMENTS:

• Made substantial contribution to the development of the

companies profile and reputation within Queensland.

• Used my specific experience and contacts to broaden the

product range to suit the local market, resulting in the

Brisbane branch achieving sustained profitability quickly.

• Increased profit and product depth by negotiating

favourable supply agreements with high profile brand name

suppliers.

• Consistently improved monthly sales and profits

• Developed and maintained robust relationships with a wide

range of clients to ensure ongoing support

ACCOUNTABILITIES:

• To manage all aspects of the operation of the newly opened

Queensland branch of the company


• To optimize new business opportunities, customer

satisfaction and loyalty, within the customer base in the

Queensland region.

• Planning and implementation of marketing strategies within

the region, in conjunction with national strategies.

• Staff selection, motivation and training for the region.

• Plan and manage product range and pricing for the region,

and contribute planning and management of national

product range.

• Manage all State admistrative and accounting functions,

and reporting to Sydney head office.

TJM PRODUCTS AUSTRALIA Pty Ltd

POSITION: Marketing/Product Manager (TourerTop division)

COMPANY OVERVIEW: Australia’s leading manufacturer of 4WD and light commercial

vehicle accessories for local market, export, and original

equipment.

ACHIEVEMENTS:

• Made a significant contribution to the company’s leading

market position and commercial stability by securing and

retaining a substantial and consistent client base.

• Developed and maintained robust relationships with a

variety of major clients including, Q Fleet, City Fleet,

Toyota Motor Company, Mazda Australia, and many

others.

• Consistently exceeded targets, and sustained higher sales

results in all customer categories.

• Made significant contribution to product development, to

keep pace with market demands.

• Prepared and presented major presentation to TJM

Distributors National Conference.

• Developed and implemented TourerTop canopy

manufacturing quality audit process.

ACCOUNTABILITIES:

• Responsible for growth of specific product group within the

TJM Products range through a network of distributor

outlets, and to major corporate clientele.

• Planning and implementation of marketing strategies,

promotions, presentations, and incentives.

• Assisting and motivating TJM Distributors nationally in

order to maximise sales potential within their business

territories.

• Planning and organizing exhibitions and events nationally.

• Dealing direct with Government and local Government

entities, commercial and fleet operators, OE vehicle

companies, and car dealerships.

• Ensuring that quality standards and production schedules

are met and maintained.


• Driving product development to ensure that the company

maintains its position as the market innovator and leader.

DOBSON HONDA AUTO’S

POSITION: Manager, Replacement Parts

COMPANY OVERVIEW: A four franchise motor dealership selling new Honda, Daewoo,

Kia, and Lada cars, parts and service. They also operated a

stand-alone non-genuine parts outlet trading as The Parts

People.

ACHIEVEMENTS:

• Made a significant contribution to the company’s

performance by securing and retaining a substantial and

consistent trade client base.

• Consistently exceeded monthly targets and retained higher

business levels

• Reduced dead stock (12 months no move) from 80% at

takeover down to under 30% in under 24 months, freeing

up resources to carry current saleable lines.

• Increased stock order/daily order buying ratio from 12% at

takeover to benchmark levels in under 12 months, resulting

in increased profit margins and improved current parts

availability.

• Awarded Honda’s Parts Manager of the year on three

occasions culminating in a study tour to Japan in 1996.

• Served on Honda Parts Manager’s association (QLD

Branch) as Vice Chairman in 1994, and Chairman in 1995.

ACCOUNTABILITIES:

• To manage all aspects of the genuine parts and accessories

department, and contribute to the operation of the Parts

People outlet.

• Staff selection, motivation and training.

• Planning and implementation of marketing strategies

• Management of inventory and warehousing functions.

• Budgeting and reporting for the department.

• To ensure that company CSI ratings are maintained through

delivery of exceptional quality advice and service.

• Represent the company to the Franchisers, by participating

in the Parts Managers Associations.

KEY STRENGTHS AND PERSONAL QUALITIES:

The following attributes, qualities, and competencies, are founded on my achievements, work

experience, and feedback I have received from senior managers, colleagues, and customers,

with whom I have worked.


LEADERSHIP:

My strengths have been assessed as being a good communicator who completes tasks and

manages with a sense of energy. I am strong in enabling others to complete tasks through

delegating to build an atmosphere of trust and a healthy team environment. I allow team

members to perform tasks on their own, and in some cases stretch their abilities. In achieving

this, I do not lose sight of the tight balance between empowering people and maintaining

overall responsibility for the work.

COMMUNICATION:

I have demonstrated my ability to communicate effectively with people as a group, or on a

one to one basis, with the ability to adjust my approach to best suit the needs of the audience.

I have excellent written communication skills, including the ability to prepare, edit, refine,

and produce well argued, persuasive, and lucid reports and other documents. I use my

attentive listening skills to understand the needs of the speaker, whether colleague or client,

in order to respond with the best possible solution for the benefit of all parties. This skill in

particular has enabled me to develop and maintain long standing business and personal

relationships.

SALES / MARKETING

My consistent ability to increase sales is well evidenced in my work history. The planning

and implementation of marketing strategies, based on my researched understanding of market

needs and psychology, have produced consistent success. My demonstrated ability to identify

customer’s needs and expectations, and follow through to the provision of the correct

solution, has yielded the benefit of sustained customer loyalty. I have displayed excellent

customer service skills, emphasizing a focus on customer needs, and resolving issues to their

satisfaction. I have also applied my extensive negotiation skills to the purchasing side of the

ledger, in order to benefit from attractive supply and pricing agreements.

COMPUTER / IT

I have excellent knowledge and experience in the use of most popular Microsoft Office

products including, but not limited to, Word, Excel, Publisher, Powerpoint, Outlook, and

Internet explorer. I also have extensive experience in computer invoicing, stock control, and

reporting using Auto-IT, Reynolds and Reynolds (ERA), MYOB and Mfg Pro.

SELF DEVELOPMENT

My view is that sound self-development has its source in the overall goal of achievement of a

balanced lifestyle, so that one is an individual of interest both in a professional context,

socially, and in family life.

PERSONAL REFEREE’S

References and personal referee's are available upon request.

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