smile campaign proposal - hong kong international airport · there are six categories in the...
TRANSCRIPT
1 - 21 Nov,2015
“Most Helpful Staff” and “ Most Helpful Company” Target participants
Airport Community frontline staff
Period:
1 – 21 Nov, 2015
Mechanism:
All staff working at HKIA are welcome to join “Give Me 5 in the Airport” campaign;
Voting card(s) will be given to each participating staff ;
Each participating staff is encouraged to invite passengers to vote for their excellent service
by signing on the voting card;
Voting cards filled with 10 signatures from passengers should be placed in the collection
boxes in Terminals 1 and 2;Participating staff can redeem a HK$50 HKIA cash coupon with
20 signatures from passengers;
There are six categories in the campaign, namely: Airlines and Passenger Handling Agents,
Retail shops, F&B and entertainment, Government and related bodies, Transport / Travel /
Hotel, Passenger Services;
There will be 5 winners for “Most Helpful Staff” and 5 winners for “Most Helpful Company” in
each category;
The top 5 staff by number of signatures collected will be awarded the “Most Helpful Staff”.
The top 5 companies by total number of signatures collected by their staff will be awarded the
“Most Helpful Company”.
Winning staff and companies will be invited to the award presentation on 11 December to
receive the certificates.
“Most Helpful Staff” and “ Most Helpful Company”
Voting Card
“Most Helpful Staff” and “ Most Helpful Company”
Voting Card
Collect 10 passengers’
signatures
Signed card drop
into Ballot Box
Voting card 1 Voting card 2
+
Collected 20 passengers’ signatures
= HKIA $$50 Coupon
Each staff can redeem max
2 coupons
“Most Helpful Staff” and “ Most Helpful Company” Voting
Scenario - Government and related Bodies Category
Jackie Lee
+
Karen Walker = 6 signatures
Jackie Lee = 6 signatures
Airport Authority = 12 signatures
Candy Chan = 10 signatures
ABC company = 10 signatures
Company Name No. of signature
Award
Airport Authority
Karen Walker 6 Most helpful company
Jackie Lee 6
ABC Company
Candy Chan 10 Most helpful staff
“Most Helpful Staff” and “ Most Helpful Company”
Souvenir - Bookmark
10 bookmark on each voting card
Each bookmark can be tear off for passenger
“Most Helpful Staff” and “Most Helpful Company”
Ballot boxes
Area Location
Number of ballot boxes
Departure
L6, T1 17 (G1, G15, G20, G23, G24, G25, G28, G29, G30, G31, G33, G34, G35, G41, G60 and East &West Hall Customer Service Centres)
L7, T1 1 (Landside Customer Service Centre)
Arrival L5, T1 6 (3 Customer Service Centres, E1, E2)
T2 L3,5,6,T2
5 (2 Customer Service Centres, Next to Pacific Coffee and Starbucks at Level 5 and Food Court at Level 6)
Total 29
“Give Me 5 in the Airport” Award Presentation
Result announcement: on or before 24 Nov 2015
Tentative date: 11 Dec 2015 (Friday)
Venue: M&G Hall, L5, Terminal 1
Target participant: Airport Community Staff
8
“Give Me 5 in the Airport” Category Details
Category
Including companies, e.g.
Airlines and PHA
CX, KA, HAS, HX, ardine, SATS etc
Retail shops
ALL retail shops
F&B and Entertainments
ALL F&B, UA IMAX, Dream Come True Education park etc
Government and Related Bodies
AVSECO, C&ED, Immigration, Police, Port Health, HKTB, AA duty and CS
Transport/Travel/Hotel
Cross-border services, Hotel counters etc
Passenger Services
Nixon, Waihong, Wilson Parking, Plaza Premium Lounge, WFS, ISS etc
“Give Me 5 in the Airport” Promotional Channel
• Staff Channel
• Staff Rest Room at 5E511
• Lift façade at M&G, Level 5, Terminal
• Light box at Terminal 2 food court
• Tourist Centre of HKTB at The Peak, Tsim Sha Tsui Centre and Airport Centres
*Photos are for reference only. All promotion material
will appear to public on 1 Nov
Lift façade, T1
Light box at T2 food court
Staff channel
Staff rest room 5E511
Useful Contacts
For any information, please kindly contact:
Contact Person Contact No. Email
Garrick Lam 2188 7822 [email protected]
Carmen Chan 2183 3136 [email protected]
Timeline Items Date
Card distribution 28 – 30 October
Voting Period 1 – 21 November
Result announcement On or before 24 November
Award Presentation 11 December
