Trading SME Business Electronically with Zurich

SME

2Trading SME Business Electronically with Zurich

It’s never been easier to place SME business with ZurichHelping SMEs and brokers grow together

Your SME customers are as important to us as they are to you, with SME insurance a core part of our UK General Insurance Retail strategy.

The right insurance package gives SME owners the protection and peace of mind they need to focus on growing their business. We appreciate that SMEs come in many shapes and sizes that’s why our packages are tailored for their requirements.

3Trading SME Business Electronically with Zurich

Expert customer protection

Our packages provide expert customer protection. We cover an extensive range of trades and professions, to help your customers protect their livelihoods. We also offer access to tools and services that complement our cover so that SMEs can protect their business more comprehensively:

Acturis ZTrade

Residential Property Owners

Commercial Property Owners

Shop

Salon (Hair & Beauty)

Trades & Professions

Commercial Car

Commercial Vehicle

Small Fleet

Personal Accident & Business Travel

Pub & Restaurant

Office & Surgery

Professional Indemnity

Directors and Officers

Online Risk Management AdviceValue added

services

click here to read more about these

services

Disaster Recovery

Cyber Security Helpline

Legal cover and helplines

Virtual consulting

Online Reputation Management Service

Key differences ZTrade Vs Acturis

• Value added services – not all available on Acturis (refer to table)

• Zurich instalment arrangements – not available on Acturis

• Question set – a longer industry standard question set is used on Acturis

• Cover – minor variations in cover between ZTrade and Acturis (as outlined later on in this guide)

• Pricing – comparable pricing between ZTrade and Acturis, but will differ due to the different question set

• Commission – flexibility is provided on both platforms

For protection on a wider range of SME products you can use ZTrade. Click here to view the full range of products and appetites we have on ZTrade.

Access to our SME products on Acturis will automatically be provided to brokers using the system.

If you’d like to get access to trade our SME products using ZTrade click here to register your interest today. Once completed, we’ll be in touch about gaining access.

4Trading SME Business Electronically with Zurich

Our products and appetite Residential and commercial property owners | Available on Acturis from August 2017

We’ve got all the standard covers you’d expect but here’s where our residential and commercial property owners cover really excels:

• We can provide cover for the landlords contents up to £50,000 if required

• We offer a standard property owners, products and public liability of £5million

• We can include cover for employers’ liability for maintenance staff and caretakers

• We can provide cover for legal expenses if required where we will negotiate legal rights in a dispute with a tenant arising from a breach of the tenancy agreement, to repossess the premises or to recover any money due

Appetite – residential property owners

Bungalows and houses, blocks of flats, purpose built flats, converted flats, maisonettes, tenant types (professional or retired tenants, minimum six month tenancy agreement), property risk features (fully occupied, no history of flood or subsidence, standard construction)

Appetite – commercial property owners

A mix of commercial and residential properties in property portfolios, target commercial, manufacturing trades, office and retail trades, warehousing and stores

Key differences ZTrade Vs Acturis

• Acturis combines the ZTrade residential property owners product with the commercial property owners product under one policy

• There is no equipment breakdown cover available on Acturis

• Book debts and money cover are optional covers on Acturis

• Day one cover on contents is not available on Acturis

5Trading SME Business Electronically with Zurich

Our products and appetite Shop and salon | Available on Acturis from September 2017

We’ve got all the covers you’d expect but here’s where our shop and salon cover really excels:

• Essential personnel cover – if, during the course of business, a director, business partner or essential employee dies or sustains an injury which means they can’t perform their usual duties we will pay reasonable expenses incurred up to £10,000

• Deterioration of stock – £10,000 limit if there is a change in temperature or failure of electric supply to freezer, we will pay for the costs of replacing and repackaging up to £10,000

• High money limits – for money kept at home, in transit, on the premises or in an unspecified safe

• Goods in transit with flexible limits up to £15,000 covering property or goods from one location to another by road

• We will increase stock cover automatically for three months during peak seasons

• If an SME acquires a new premises, we will cover the buildings and contents at this location up to a maximum of £500,000 or 10% of the sum insured, as long as we are informed as soon as reasonably possible and the business is similar to that which we have already insured

• Cover available for a wide range of hair and beauty treatments for selected trades

• Automatic equipment breakdown cover

Appetite – shop and salon

Grocer, Bakery, Gift Shop, Wine Retailer, Menswear Retailing, Shoe Retailing, Hardware Retailing, Florists, Post Office, Supermarkets, Sports Goods Retailing, Newsagents, Hairdressers, Barbers

Key differences ZTrade VsActuris

• Acturis combines the ZTrade shop product with the hair and beauty product under one policy

• Acturis includes full treatment cover under the Personal Liability section of the policy

• There is no business travel cover available on Acturis

• Frozen food has been renamed deterioration of stock on Acturis

• Acturis includes an optional loss of license section

• Day one cover on contents in not available on Acturis

• The structure of our policy wording and schedule has been improved on Acturis reflecting feedback from our ZTrade products

6Trading SME Business Electronically with Zurich

Our products and appetite Trades and professions | Available on Acturis from August 2017

We’ve got all the covers you’d expect but here’s where our trades and professions cover really excels:

• We provide legal liability for personal injury to a third party or damage to a third party property, as a result of an SME’s business activity or a product they have supplied, up to £2million as standard with the flexibility to increase up to £10million if required

• We provide environmental clean-up costs up to £1million as standard should an SME cause any accidental pollution or contamination

• If an SME becomes liable to pay compensation due to any act of Libel or Slander, we will pay the costs up to a maximum of £250,000

• Our optional Personal Accident cover will provide financial help up to a maximum of £120,000 for any one insured person if they were to suffer a serious accident or injury at work

• Contractors All Risks cover is available with optional covers including contract works, owned plant, hired in plant and tools cover

Appetite: trades and professions

Office, Professional Trades, Landscape gardener, Electrical contractor, Carpenter & joiner, Carpet/flooring contractor

Key differences ZTrade Vs Acturis

• Professional indemnity, legal expenses and terrorism are not available on Acturis

• Specified items ‘all risks’ section removed and picked up by Tools under the Contractor ‘all risks’ section on Acturis

• Business contents – additional section to cover low values of stock and contents on Acturis

7Trading SME Business Electronically with Zurich

Delivering your promisesContact usExpert Claims team

Speed, simplicity, clarity

At the time of a claim, SME customers want their business back up and running quickly and efficiently to minimise any disruption. In 2016 we paid out over £2bn worth of your claims in the UK and have a specialist team to help defend claims.

Our claims team is UK based and is always here to help.

Mobilising claims support fast

• Mobilise support within 24 hours if needed

• Offer interim payments within 7 days if required

• 90% of property payments made within 3 days of agreement or sooner in an emergency

• Single claims reporting number

• Specialist SME property claims team

• Speedy telephone answering rates

• Approved repairers who can start repairs straight away

• Resolve small property claims in the first phone call (where possible)

Our claims rule of 3 – our guiding principles

1. Move the claim forward quickly

2. Satisfy our customers

3. Take ownership and accountability

Our stance on the Insurance Act and Enterprise ActOur stance on the Insurance Act can give you real peace of mind that we will be fair – so you can deliver on the promises you make to your customers.

Make sure your customers don’t miss out on the total peace of mind that comes with knowing that Zurich are committed to going the extra mile to protect their business.

broker@uk.zurich.com

0800 026 1814

@ZurichInsider

Zurich Insurance Company Ltd

We’re here to help

If you’d like to know more about the SME products we have to offer contact us:

Zurich Insurance plc A public limited company incorporated in Ireland. Registration No. 13460. Registered Office: Zurich House, Ballsbridge Park, Dublin 4, Ireland. UK Branch registered in England and Wales Registration No. BR7985. UK Branch Head Office: The Zurich Centre, 3000 Parkway, Whiteley, Fareham, Hampshire PO15 7JZ.

Zurich Insurance plc is authorised by the Central Bank of Ireland and authorised and subject to limited regulation by the Financial Conduct Authority. Details about the extent of our authorisation by the Financial Conduct Authority are available from us on request. Our FCA Firm Reference Number is 203093.

720139001 (06/17) RRD