smarter computing for smarter healthcare: essential capabilities for health promotion and care...

7/28/2019 Smarter Computing for Smarter Healthcare: Essential Capabilities for Health Promotion and Care Delivery

http://slidepdf.com/reader/full/smarter-computing-for-smarter-healthcare-essential-capabilities-for-health 1/16

50 Years of Growth, Innovation and Leadership

A Frost & Sullivan

White Paper

Juan Fernandez

www.frost.com

Smarter Computing for Smarter Healthcare:Essential Capabilities for Health Promotion and Care Delivery



Frost & Sullivan

CONTENTS

Abstract .................................................................................................................................. 3

An Opportunity for Smarter Healthcare ............................................................................ 3

A Smarter Computing Approach to Support Healthcare Transformation ...................... 5

Build Sustainable Healthcare Systems ................................................................................ 8

Collaborate to Improve Care and Outcomes ..................................................................... 9

Increase Access to Healthcare .............................................................................................. 10

Meeting and Anticipating Needs with Smarter Computing .............................................. 11

A Smarter Way to Build Sustainable Healthcare Systems ................................................ 14

References ............................................................................................................................... 15



Smarter Computing for Smarter Healthcare: Essential Capabilities for Health Promotion and Care Delivery

3Frost.com

CONTENTS

3Frost.com

ABSTRACT

The healthcare industry is shifting toward a performance-driven, outcomes-based model.

Organizations face growing expectations for value and accountability and the rise of healthcare

consumerism. They are pursuing collaborative approaches and increasing focus on patient

centricity, wellness and prevention. As service delivery models expand at community, country

and global levels, payer and provider boundaries are blurring.

Industry transformation relies on information technology capabilities that embrace

interoperability, resilience and efciency. Progressive organizations are moving quickly to

adopt Smarter Computing, a strategic framework for creating the IT environments that are

essential to healthcare transformation. Smarter Computing supports broad IT trends for

increased focus on unstructured data and systems that sense, adapt and learn. The healthcare

industry shows unparalleled promise as new ideas and clinical advances emerge at an accelerated

pace. Continued progress depends on positioning IT as an essential partner for process

improvement and business model innovation.

AN OPPORTUNITY FOR SMARTER HEALTHCARE

On a global level, governments and individuals alike are demanding more affordable,

accessible care and better quality of care and patient safety. As more people seek care,

organizations need to proactively address aging populations and the chronic care epidemic.

Demand for information transparency and more stringent regulations governing information

use are on the rise. Healthcare efciency, effectiveness and better population health through

use of electronic health records are key priorities.

These changes are happening against a backdrop of urgency brought about by rapidly escalating

costs and growing competition. At the same time, data is being captured today as never before,

from diverse sources, in greater volumes and at an increasing rate. It can be exchanged in

volumes and at speeds never seen before. Healthcare organizations have the ability to access

and consume vast amounts of data, analyze it and draw conclusions from it. When fast action is

required, current technology can deliver critical information right at our ngertips. Healthcare

practitioners with instant access to complete, relevant patient information can respond more

quickly to an impending crisis.

To succeed in this rapidly changing industry, every organization faces the same challenge—to

dramatically evolve information technology capabilities to become more automated, robust

and adaptive. Traditional IT approaches designed around best-of-breed system principles

will not be able to cope well with the substantive workloads ahead. Manual processes,

growing complexity and underutilized IT infrastructures are no longer feasible. The explosion

of data alone threatens to consume all IT resources. And as use of information technology

becomes pervasive, the exibility and usability of IT must also evolve.



Frost & Sullivan

4 Frost.com

As healthcare organizations balance tactical and strategic priorities, form collaborative

partnerships and navigate business model change, they are guided by three key imperatives,

as shown in Figure 1.

• Build sustainable healthcare systems: creating a resilient, efcient organization

that proactively manages cost and regulatory requirements for greater transparency

and accountability, building competencies and capabilities that can enable business

transformation and agility

• Collaborate to improve care and outcomes: improving the quality and efciency

of care while cultivating patient centricity through engagement and health and care

personalization, using integrated health-related data within and between enterprises

• Increase access to healthcare: reducing disparities in access and compelling individuals

to become active participants and advocates for their own health to improve personal and

population health

Figure 1: Imperatives Guiding Evolution of the Healthcare Industry

Evidence-Centric

Healthcare

Increase access to healthcareReduce disparities in access and compel

individuals to become advocates for their

own health.

Build sustainable healthcare systems

Build an efficient, flexible organization that

proactively manages cost and regulatory

requirements and enables greater transparency

and accountability.

Collaborate to improve care and outcomes

Improve the quality and efficiency of care while cultivating

patient centricity through engagement and health and care

personalization.

Source: IBM http://www-935.ibm.com/services/us/gbs/thoughtleadership/wp-redefning-healthcare-value.html 2

Industry leaders are seeking advanced solutions for a growing number of transformational

initiatives. To enable these initiatives, organizations need to become lean, agile and innovative.

IT systems will need to enable data- and network-intensive applications supporting clinical,

operational, medical research and consumer services initiatives. They must exibly adapt tosupport strategic shifts in focus, directing IT resources where they are most needed. Finally,

it is crucial that infrastructures be standardized to support enterprise-level approaches to

architecture, governance, process management and service management.




5Frost.com

The conundrum is how to continually deliver more service on a at IT budget. In the current

atmosphere of nancial scrutiny, organizations need to be able to take advantage of legacy

systems and implement new capabilities. Many IT environments have not considered these

necessities, lack an integrated design and, therefore, are not well positioned for future

environments that demand robust, secure, interoperable and seamless capabilities.

A more holistic approach to applications and infrastructure is needed to help support new

care delivery and business models as IT becomes an essential driver of clinical and business

value. Infrastructures need the built-in adaptability to support trusted, reliable access to

constantly changing information, they must be accessible via multiple channels and support

complex analytic platforms. They also need to continuously and efciently capture, integrate,

manage and analyze diverse data for more effective care coordination or real-time visibility to

cost, risk and nancial tradeoffs. Success will depend on the ability to dynamically respond to

the opportunities posed by these imperatives.

A SMARTER COMPUTING APPROACH TO SUPPORTHEALTHCARE TRANSFORMATION

The rapidly changing environment creates both opportunities and challenges for healthcare

organizations. Adopting IT capabilities for capturing, storing and analyzing data to enable

evidence-based decisions at all levels is fundamental.

IT capabilities are increasingly being accessed, applied and architected differently, including

growing use of the Internet and social media to access healthcare information; pervasive use

of smart devices for data acquisition and monitoring; and requirements for business continuity,

regardless of time or location. Healthcare organizations will increasingly consume vast amounts

of data in volumes and at speeds not seen before. This accelerating pace is changing how IT

needs to respond. With medical information doubling every ve years, much of which isunstructured, the ability to use this data to its full potential becomes a key consideration.

Smarter Computing is a new approach for delivering new healthcare capabilities with speed

and agility. A healthcare infrastructure that automates Smarter Computing principles embeds

real-time processing of diverse data, integrated expertise and advanced analytics to support

decision-making and process optimization. This approach is delivered through a combination

of three characteristics of an IT infrastructure:

• DesignedforDatameans an infrastructure that can deliver insights in seconds through

systems built to process a variety of data at scale. The resulting IT infrastructure is capable

of harnessing the exceptional growth, diversity and veracity of all available information to

unlock insights for better decision-making. This capability extends beyond traditional data

sources to integrate and analyze information “on the y” and generate insights that help to

reduce operational costs, improve diagnoses and treatment effectiveness, personalize care,

better understand consumer behavior and continually assess enterprise risk.

• TunedtotheTask means an infrastructure that matches workloads with platforms to

drive greater performance and improved IT economics. This IT infrastructure matches



Frost & Sullivan

6 Frost.com

applications to systems that are optimized for workload characteristics and process

integration. To maximize both performance and efciency, systems can be optimized at

every layer of the technology stack to exploit unique processor, memory and storage

characteristics. This capability can support opportunities such as more effective

management and analysis of healthcare applications as diverse as longitudinal patient

information and claims adjudication, bringing the appropriate IT resources to bear on the

workload at hand to enable greater performance and economic scalability.

• ManagedwithCloudTechnologies means an infrastructure that incorporates cloud

technologies to improve service delivery and efciency. This IT infrastructure incorporates

the benets of virtualization, healthcare standards and automation to deliver services

that integrate enterprise functional areas within organizations and across healthcare

ecosystems. Examples include self-service portals for patients/consumers; coordinated

workows and information sharing within and across organizations to deliver more

consistent, predictable care and outcomes, independent of location; and stratifying and

managing risk.

Smarter Computing supports healthcare transformation by creating more dynamic

infrastructures that can exibly and economically keep pace with new business requirements

and technology evolution, while becoming a competitive tool for business model innovation.

In the healthcare industry’s information-enabled future, the IT infrastructure reliably integrates,

analyzes and delivers data to support collaboration and guide decisions, using optimized

systems to reduce deployment time and maximize efciency, and leveraging cloud computing

to help accelerate business model innovation. Figure 2 illustrates the application of the Smarter

Computing approach to healthcare industry innovation.




7Frost.com

Figure 2: Smarter Computing in the Healthcare Industry

Collaborate to ImproveCare and Outcomes

• Health information capture• Care team collaboration• Patient engagement• Integrated health

information• Actionable clinical and

business insights• Evidence-based

decision support andpersonalized care

Build SustainableHealthcare Systems

• Core administrative system modernization• Proactive compliance

management• Integrated health

information management• Market offerings innovation• Business transformation

and agility

Increase Access toHealthcare

• Consumer healthinformation integration

• Consumer behaviorunderstanding

• Demand-driven deliverynetworks

• Predictive channelexpansion

• Multi-channelconsumer services

Process Automation Business Process Management

EventProcessing

Clinical DecisionSupport

Simulationand Modeling

BI andAnalytics

TransactionProcessing

AccountabilityImproved Health

OutcomesHealthier

PopulationsSustainability

Care DeliveryOrganizations andMedical Research

Payers,Government-LedHealth Systems

HealthcareConsumers(Social Web)

Other Stakeholders(e.g. Pharmacies,

Life Sciences)

Storing, Protecting, Sharing and Managing Information

Physical World Interfaces (Sensors, Systems and Devices) and Data Acquisition

DESIGNED FOR DATAMANAGED WITH

CLOUD TECHNOLOGIESTUNED TO THE TASK

Evidenceand

KnowledgeGeneration

Clinical andBusiness

Operations

DATA

Source: Frost & Sullivan analysis

Smarter Computing-based IT infrastructures are essential to implementing these imperatives.

Electronic health record implementation; clinical and operational data integration and analysis;

and predictive analytics applied to anti-fraud and waste are example use cases that promise to

gain footholds, yet they each have unique and differing requirements. More traditional methods

of capturing, storing, sharing and analyzing Terabyte- and Exabyte-sized datasets are unwieldy.

It is the exibility to dynamically allocate computing resources that best ts the application

that differentiates the Smarter Computing approach. Being designed for data ensures the

performance needed to reveal deeper insights not previously available.



Frost & Sullivan

8 Frost.com

BUILDSUSTAINABLEHEALTHCARESYSTEMS

Healthcare CIOs can apply Smarter Computing principles to help build sustainable healthcare

systems, integrating enterprise information into a coherent operational system to provide a

complete, holistic view of all aspects of healthcare operations to support better decisions

and sustainable performance.

A Smarter Computing approach can help rationalize IT investments, cut operational costs

and reduce duplicative infrastructure expenditures. It can help to more efciently manage

compliance, simplify security procedures for healthcare applications and support secure

collaboration and mobility while reducing the risk of data loss and system compromise. As a

result, organizations can reallocate resources to more strategic projects.

Smarter Computing can help realize additional value for stakeholders to:

• Improve operational and nancial management

• Support consumer-centric services and quality-based payment models

• Reliably access data from a more efcient infrastructure that analyzes data access patterns

and automatically adapts to balance performance and cost

FLORIDAHOSPITAL

Florida Hospital, part of the Adventist Health System, the largest hospital system in the

United States, adopted a Smarter Computing approach to help improve care delivery while

better managing its seven medical campuses in the Orlando metro area. The organization’s

mainframe-based system processes approximately ve million transactions per 24-hour period,

from patient registration to payroll and receivables. While its system proved powerful and

capable to meet current demands, new projects, such as clinical research into diabetes and

metabolic disease, created additional requirements for processing massive amounts of clinical

data. The project scale called for bringing 20 years of clinical data into the storage system

for clinician and researcher access.

Florida Hospital tackled the challenge by applying a Smarter Computing approach, upgrading its

mainframe system and creating a exible, responsive storage environment to help expedite the

process of incorporating its massive data. The project included updates to the data warehouse

that extends mainframe system capabilities, resulting in a signicant performance boost at a

very reasonable cost and with minimal disruption. The signicantly higher processing speed

allows the hospital to add more than 100,000 new rows of data in less than two minutes.

Additionally, system scalability increased to new levels, enabling tables as large as six billion

rows of data to be stored, and improving ad-hoc query responsiveness. Deep queries can now

be performed in near real time.

Florida Hospital

system enhancements

signifcantly increasedprocessing speeds,

allowing the addition

o more than 100,000

rows o data in less

than two minutes.

Additionally, the

upgrade increased

system scalability to

new levels, allowing

or storing tables as

large as six billionrows o data, and

increasing ad-hoc

query responsiveness.



Frost & Sullivan

10 Frost.com

that the newfound cancer ngerprints would not have been detectable using previously existing

blood-testing techniques. The research team was able to analyze 12,000 patient records in real

time, comparing blood samples across different points in time to reveal early stage abnormalities.

This enables use of a wider variety of treatment options, including less aggressive approaches

with a lower impact on the quality of life of the patient.

INCREASE ACCESS TO HEALTHCARE

The Internet is a growing conduit for the ow of healthcare information because it connects

with most stakeholders. Mobile devices and social media tools are empowering consumers

to engage with healthcare stakeholders, changing the methods by which they obtain

health information and make health decisions. These tools can become primary channels

of communications as healthcare consumers become increasingly involved in the

selection and purchase of services and providers, and evolve into more active partners in

developing and implementing their own prevention and treatment strategies. For residents

in rural communities, telehealth tools may be an individual’s sole connection to medical

practitioners and facilities.

Healthcare CIOs can apply Smarter Computing approaches to efciently support this new

class of user. Systems designed to capture information from Web-based transactions can

feed critical data into powerful applications that can rapidly deliver personalized responses

to mobile healthcare consumers. They can also efciently monitor and predict conditions

across their healthcare delivery resources and channels to forecast changes in demand

so that operational adjustments can be made in real time.

Smarter Computing can enable stakeholders to increase access to care and improve

population health by:

• Analyzing social data to understand and anticipate healthcare consumer behavior, needs

and demand while identifying preferred locations, channels and markets for healthcare

and services delivery

• Accessing more precise and comprehensive data on which to base policy decisions to

better understand overall population health status, trends and economics

• Applying advanced computational analytics and modeling techniques across multiple data

sources to predict risk and nancial outcome

REMOVING BARRIERS TO ACCESS HEALTHCARE IN SLOVENIATHROUGHTHEUSEOFINTEGRATEDINFORMATIONSYSTEMS

Expanding access to healthcare demands a coordinated effort by all stakeholders. One of the

biggest barriers to overcome is information sharing across private and public organizations

that utilize different business processes and systems to create a seamless view of patient

health information.




11Frost.com

The Health Insurance Institute of Slovenia (ZZZS) faced this challenge when it tried to

implement a nationwide insurance system that integrated both private and public insurers into

a seamless care delivery system. The existing system that used smart cards to store patient

data in the card itself was plagued by security, usability and cost issues, creating an urgent need

for a new solution.

ZZZS partnered with IBM to modernize the nationwide insurance plan by replacing the

existing system with a connected system in which each individual now carries a card with

a digital certicate that identies the patient and allows the service provider to access all

relevant healthcare and insurance information online. The online system allows care providers

to access current data and also update user information in real time, contributing to improving

the efciency and effectiveness of treatment choices and leading to improved health outcomes

and consumer satisfaction with the healthcare system.

To realize its vision, ZZZS adopted a Smarter Computing approach that modernized its

mainframe-based system and applied analytics to deploy predictive models to increase

responsiveness and efciency. The mainframe system was enhanced by increasing processing

capacity through integrated blade servers. This eliminated the need to deploy a separate

network for connectivity, reduced potential points of failure and increased security and

stability. ZZZS has been able to increase the number of transactions per day from 400,000 to

1.7 million with full availability, enabling transformation of a fragmented system to a connected,

integrated system that has improved access to healthcare information throughout the country.

This improves care provider satisfaction and reduces the recurring costs of maintaining the old

and inefcient system.

MEETINGANDANTICIPATINGNEEDSWITHSMARTERCOMPUTING

As they prepare for future healthcare environments, healthcare organizations are facingunprecedented challenges. Electronic health record deployments have widespread support, yet

nancial uncertainty is causing many organizations to cautiously approach the transformation

opportunity. At the same time, mobile communications and social networking are creating a

voice for healthcare consumers. Prominent players new to the industry see opportunities to

grow their businesses.

Leading healthcare organizations have embraced the Smarter Computing approach to

transform their IT infrastructures to more exibly enable clinical and business initiatives and

create greater value for their patients, organizations and stakeholders.

University of Pittsburgh Medical Center:

Continuing to lay the foundation for the best possible clinical care

The marriage of clinical and research excellence with business discipline has driven the strategy

of innovation that distinguishes the University of Pittsburgh Medical Center (UPMC) as a

healthcare leader in the United States. This integrated global health enterprise is comprised

of 20 hospitals, 400 doctors’ ofces and outpatient sites, a health insurance services division



Frost & Sullivan

12 Frost.com

as well as international and commercial services. Its innovation strategy resulted in the

implementation of a consolidated, virtualized infrastructure that doubled IT capacity while

holding costs at to ultimately eliminate the need for an additional $80 million data center.

UPMC optimized workloads by consolidating and virtualizing storage environments to reduceserver volumes by 80 percent and improve utilization. Virtualization technologies pool IT

resources for sharing, dynamically and transparently allocating them to applications as needed.

Subsequently, UPMC implemented master data management to integrate patient data for

electronic medical records. These initiatives enabled investment in next-generation clinical

technology, including the “smart” hospital room and paperless hospital capabilities.

The UPMC story began with the challenges of maintaining its pace of excellence and innovation.

Tape-based storage systems were nding it difcult to keep up with the exponential growth

of clinical and record data. Over the past three years of the existing storage system’s life,

capacity demands had grown by 328 percent and UPMC was literally and guratively running

out of space. Storage system scalability was constrained by performance limitations and spacelimitations in the data center. UPMC was running out of available space to add new tape

systems; expanding the data center location was perceived as an inefcient use of resources.

System performance had also been signicantly compromised by the expansion of data loads.

Backup and recovery times were beginning to compromise operational efciency as well.

UPMC perceived a clear need to update its capabilities in order to support clinical and research

excellence, yet the organization wanted to maximize the value of its IT investments without

allocating additional nancial and human resources. The upgrade needed to add capacity and

reliability without the need to dedicate additional physical plant or stafng resources. UPMC

selected IBM as its partner to implement the transformation of its tape-based storage system

to a virtual tape system, allowing it to gradually and decisively shift to a tapeless system in a

cost-efcient manner.

The implementation of an IBM virtual tape solution allowed the storage system upgrade

to complete in three days and provided seamless integration into the IT environment. The

solution uses a combination of deduplication gateways and storage servers, reducing traditional

tape needs by half after the initial implementation. The impact on backup and recovery times

has been equally impressive, with recovery times being reduced from 68 to 30 hours and

backup times reduced from 14 to 12 hours.

The Smarter Computing approach improved storage efciency and supports the operational

excellence that the organization is recognized for. It gave UPMC the ability to accommodate

the overall strategy of expanding capacity and improving performance without expanding data

center real estate and IT stafng resources. The improvement in performance, accompanied byreduction in recurring costs over the previous solution, provided a clear blueprint for evolving

the storage system to accommodate future needs while progressively saving resources.

Over the past three

years o the existing

storage system’s lie,capacity demands

had grown by 328

percent and UPMC

was literally and

fguratively running

out o space. Storage

system scalability

was constrained

by perormance

limitations and

space limitations inthe data center.




13Frost.com

Blue Cross Blue Shield Massachusetts:

Realizing the vision of premium affordable treatment

The driving vision of Blue Cross Blue Shield Massachusetts (BCBS MA) is to make quality

healthcare affordable. BCBS MA is committed to allocate 90 percent of its premiums to

actual medical services, which demands very tight controls on administrative and other non-

medical costs. The current healthcare context, with shifting regulations and changing treatment

preferences by consumers, presents additional challenges to realizing the vision and maintaining

the commitments of the organization.

BCBS MA decided to improve support for business decision-makers by embedding analytics

into various business processes in order to add nancial and medical insights that could help

them become more proactive. The organization chose to partner with IBM to implement a

centralized data warehouse that would provide a consistent, integrated source of business

data to serve across different segments in the organization. After careful analysis, BCBS MA

opted to implement a data warehouse appliance that signicantly improved analytics support

for stakeholders. Medical directors were able to identify high-risk disease groups and develop

action plans that utilize preventative and educational programs to improve health outcomes

and minimize risk. Additionally, the new system improved the speed of creation of health

informatics reports by 300 percent, allowing more effective and efcient management of large

accounts. The number of internal users for business process analytics has increased by 60

percent over a two-year period.

The ability to interrelate improved business insight and medical outcomes is a key competency

going forward. Organizations like BCBS MA understand this and have implemented support

systems that can help realize their vision in a changing context to not only meet challenges, but

also create new opportunities.

MJ Life Taiwan:

Turning to the cloud to improve access to preventive services

MJ Life, the top provider of comprehensive health screening services in Taiwan, has been

providing preventative medical services for decades through the use of automated health

examinations to aid in health management. The full impact of MJ Life’s services on health

outcomes was restrained by the poor integration of these services into the overall

healthcare service chain as a result of the fragmented nature of the healthcare system and

poor collaboration between all stakeholders. To improve the impact of its services on health

outcomes, MJ Life needed to elevate the level of integration of its services into the overall

healthcare services value chain. MJ Life’s strategy for accomplishing this vision was to evolve

their service model into personalized health planning, developing each individual’s health plan

using a six-stage model that included risk categorization, progression model, intervention

portfolio, personalization, compliance and intervention adaptation. Using this six-stage model

provided the necessary structure to effectively insert MJ Life’s services into a coherent

integrated service delivery system.



Frost & Sullivan

14 Frost.com

MJ Life looked to IBM’s Taiwan Collaboratory Wellness Cloud, a joint venture of IBM and

Taiwan’s Health Ministry, for a technology solution that would help realize their vision. The

wellness cloud provides advanced analytics that allows the health management system to

draw meaningful statistical inferences and valuable clinical information from each individual’s

wellness data to support individualized service delivery. Advanced analytics helps identify those

individuals with the highest risk for chronic diseases—like diabetes, cardiovascular diseases and

cancer—that account for the majority of healthcare expenditures. Caregivers working at the

point of care can then implement a personalized health screening package containing tailored

treatment and preventive options that provide the highest potential for realizing the best

possible health outcomes for that individual.

To support the dynamic requirements of online risk analytics, the wellness cloud enables

advanced analytics applications to seamlessly and safely scale from in-house private data

centers to public clouds, based on dynamic resource requirements. Wellness data can be

shared and linked to individualized health risks with a set of lifestyle, group-based objectives

guided by an MJ health coach. In this way, the wellness cloud enables improved health

outcomes and also serves as a cost containment mechanism by reducing the need for costly

treatment of serious illnesses.

ASMARTERWAYTOBUILDSUSTAINABLEHEALTHCARESYSTEMS

The healthcare industry has embarked on a course toward a future in which new levels

of collaboration, information sharing and knowledge generation and use will become the

norm. Every organization is striving to redene what value and success mean for themselves,

their patients and their many stakeholders. There is an opportunity to improve care and

outcomes, increase access to healthcare for patients and consumers and build predictability

and sustainability into operations.

In this new era of IT, healthcare organizations need to manage their information to spot trends,

predict outcomes and take meaningful actions. Every organization faces the same challenge—

to establish the most optimized, exible and resilient infrastructure foundation for delivering

new healthcare capabilities with greater speed and agility.

Smarter Computing, a holistic approach to IT, is about designing an infrastructure that is ready

for smarter healthcare and able to harness diverse data using the right system and managing

the IT infrastructure in a much more cloud-like fashion.

IBM Watson is just one example of this approach. IBM Watson applies advances in natural

language processing, information management and machine learning to drive analytics far

deeper than conventional techniques to solve problems requiring consideration of massive

amounts of unstructured data. Its capabilities can enable a level of clinical and treatment

support that is not available using existing tools. Watson’s natural language processing abilities

can process a query much deeper than existing systems, providing a quantum improvement in

user experience.




15Frost.com

The most successful organizations are approaching the design of their IT systems differently

to create formidable opportunities. With Smarter Computing, any healthcare organization can

now architect an IT infrastructure that is designed for data, tuned to the task and managed with

cloud technologies. Clients are beneting from Smarter Computing today, delivering efcient

and innovative IT capabilities for dramatically improved healthcare.

REFERENCES

1. International Journal of Circumpolar Health, DoctorDirectory.com, Institute for Medicine.

2. IBM - http://www-935.ibm.com/services/us/gbs/thoughtleadership/wp-redening-healthcare-value.html

This report was developed by Frost & Sullivan with IBM assistance and funding. This report

may utilize information, including publicly available data, provided by various companies and

sources, including IBM. The opinions are those of the report’s author and do not necessarily

represent IBM’s position.

XBL03020-USEN-00



877.GoFrost • [email protected]://www.frost.com

ABOUT FROST & SULLIVAN

Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary

innovation that addresses the global challenges and related growth opportunities that will make or break today’s

market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging

businesses, the public sector and the investment community. Is your organization prepared for the next profound

wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough

best practices, changing customer dynamics and emerging economies? Contact Us: Start the Discussion

For information regarding permission, write:

Frost & Sullivan

331 E. Evelyn Ave. Suite 100

Mountain View, CA 94041

Silicon Valley



Tel 650.475.4500

Fax 650.475.1570

San Antonio

7550 West Interstate 10, Suite 400,

San Antonio, Texas 78229-5616

Tel 210.348.1000

Fax 210.348.1003

London

4, Grosvenor Gardens,

London SWIW ODH,UK

Tel 44(0)20 7730 3438

Fax 44(0)20 7730 3343

Auckland

Bahrain

Bangkok

Beijing

Bengaluru

Bogotá

Buenos Aires

Cape Town

Chennai

Colombo

Delhi / NCR

Dhaka

Dubai

Frankfurt

Hong Kong

Istanbul

Jakarta

Kolkata

Kuala Lumpur

London

Manhattan

Mexico City

Miami

Milan

Mumbai

Moscow

Oxford

Paris

Pune

Rockville Centre

San Antonio

São Paulo

Seoul

Shanghai

Shenzhen

Silicon Valley

Singapore

Sophia Antipolis

Sydney

Taipei

Tel Aviv

Tokyo

Toronto

Warsaw

Washington, DC

877.GoFrost•[email protected]://www.frost.com

ABOUT FROST & SULLIVAN

Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary

innovation that addresses the global challenges and related growth opportunities that will make or break today’s

market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging

businesses, the public sector and the investment community. Is your organization prepared for the next profound

wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough

best practices, changing customer dynamics and emerging economies? Contact Us: Start the Discussion

For information regarding permission, write:

Frost & Sullivan



Silicon Valley331 E. Evelyn Ave. Suite 100


Tel 650.475.4500

Fax 650.475.1570

San Antonio7550 West Interstate 10, Suite 400,

San Antonio, Texas 78229-5616

Tel 210.348.1000

Fax 210.348.1003

London4, Grosvenor Gardens,

London SWIW ODH,UK

Tel 44(0)20 7730 3438

Fax 44(0)20 7730 3343

Auckland

Bahrain

Bangkok

Beijing

Bengaluru

Bogotá

Buenos Aires

Cape Town

Chennai

Colombo

Delhi / NCR

Dhaka

Dubai

Frankfurt

Hong Kong

Istanbul

Jakarta

Kolkata

Kuala Lumpur

London

Manhattan

Mexico City

Miami

Milan

Mumbai

Moscow

Oxford

Paris

Pune

Rockville Centre

San Antonio

São Paulo

Seoul

Shanghai

Shenzhen

Silicon Valley

Singapore

Sophia Antipolis

Sydney

Taipei

Tel Aviv

Tokyo

Toronto

Warsaw

Washington, DC

smarter computing for smarter healthcare: essential capabilities for health promotion and care...

Documents