SUNY Learning Network UpdateSLN SUMMIT 2009, Syracuse, NY

Carey HatchGreg KetchamGerard Marino

SLN – Organizational update• We’re still evolving• Personnel – we’re frozen (for now)• Financial – we’re taking cuts• Efficiencies – Board of Trustee’s Re-

engineering Committee• Advocacy – we need your help, stay

positive

SLN – 7.3 Lessons Learned• We need to do a better job of defining roles,

responsibilities and expectations◆ SLN◆ Campus

• We need better integration, information sharing among ourunits

• Vendor support is key◆ Piloting ANGEL Engagement team◆ Monthly ticket reports/weekly meetings

• Time frames for upgrades is a big issue• ANGEL focus groups need SUNY participants

SLN – Advisory Council• SLN Catalog opened to all SUNY• Satisfaction Survey released in Dec. 2008• E-portfolio demo scheduled for early March• Asynchronous tool (Wimba, Elluminate, Adobe Connect)

review via AST• Advisory Council Officers - changes

◆ Vice Chair becomes Chair at CIT◆ Election among the Adv. Board for Secretary and Vice Chair◆ Committee members

SLN – Advisory Council• Standing Committees – All focusing on SLAs

◆ Application Services- Upgrade timeline – in development- Hosting models/access levels – in development

◆ Edu- Edu Survey results pending

◆ Helpdesk- Implementation of Footprints- More information/access for campus representatives (Tickets, Reports)

◆ Marketing/Communications- Rebranding/Redefinition- Confluence Community Space for SLN Areas of interest- SLN Needs to be more embedded with campuses

Ο Partnered advertisingΟ Campus profile pagesΟ Emails with campus information

Current SLN Service Model• Per the Participating Institution Agreement

(effective through 6/30/10)◆ Membership◆ Training & Faculty Development◆ HelpDesk Support◆ LMS Application Services

SLN Membership• Online marketing & communications to

maximize web traffic• Presentation of courses through the SLN website

(online course catalog)• Access to research findings and materials• Meetings, conferences and webinars addressing

a full spectrum of online learning topics

Proposed changes to Membership• Free or Nominal Charge

◆ Online Course Catalog◆ Base Marketing Efforts

(organic search enginemarketing)

◆ Outreach E-mails

• SLN “Premium” MarketingServices (Billable Service)◆ Individual campus profiles on

the SLN site◆ Work with campuses to develop

web based co-brandedmarketing campaigns (pay-per-click & e-mails)

◆ Partnered Print Material “Printon Demand” (Brochures, PrintAds & Post Cards)

Education Training/Faculty Development• The current PIA defines SLN

Educational Services◆ Training & professional

development for facultyteaching online

◆ Training, mentoring,professional development &support for campus ID

◆ Access to shared repositoryof training materials,documentation & resources

◆ Instructional templates

• Supplemental Service(additional cost)◆ SLN ID backfill (beyond two

weeks)◆ On-site training for campus

faculty & staff◆ Full ID services for campuses

w/out ID◆ Instructional design services:

Course review, multi-mediaconsulting, degree programdesign

Proposed Changes to Education Services

• Two targets for service:1. Faculty Support Services: Instructional

Designer (ID) Professional Development2. Faculty Direct Services: Online Faculty

Development

• Incorporate HelpDesk as a part ofEducation Services

ID Faculty Support Services• Professional Development

◆ ID research & best practices◆ Train the trainer (Quality Matters)◆ Assigned SLN ID program contact◆ Membership benefits (Eduventures, Sloan-C)

• Community◆ Communications/Community of practice◆ ID backfill

• Resources◆ Online repository◆ Access to the support server for training and demonstration

Faculty Direct Services• Professional Development

◆ Fully Online/Blended/Hybrid◆ Training options (Online, Face to Face, Self-Paced)◆ New faculty development cycles◆ Returning faculty track each cycle

• Community◆ Communications, online tools, area for interactions, networking and

facilitate/promote community of practice◆ Access to experienced exemplar online faculty◆ Provide online area that facilitates discipline-specific/topic-specific faculty

interaction◆ Pod/podcasted events showcasing online faculty community

• Resources/Faculty Toolbox/Library of Resources

Application Support Services• The current PIA defines Application Services as follows:

◆ Administer ANGEL Instance level application settings & activities◆ Coordinate SUNY Request w/ Campus contacts & U-wide support

center personnel as appropriate:- (1) Interface/Integration of ANGEL with SIS- (2) Interface/Integration of ANGEL with campus authentication systems

◆ Some ANGEL nugget development anticipated◆ Monitor standards & automated functions (w/ITEC)◆ Develop & process campus specific reports (w/ITEC)◆ Develop & maintain campus style sheets

• Supplemental Services (additional cost)◆ Administer the ANGEL LMS for a campus

Proposed Changes to Application Services• Campus cost will be based on consumption (evaluating usage

based model)◆ SLN & ITEC charge campuses for costs to deliver the hosted

environment (not a FTE model).◆ SLN & ITEC costs are no longer split. Campus receives one invoice for

Application/Hosting.• SLN & ITEC are working towards further outlining definitions for

all components of basic hosting• Application Team Services with HelpDesk

◆ 1st TIER ANGEL Administration- Maintenance & Support- Upgrades- Quality Assurance

◆ Additional options ANGEL Administration with increased access TBD

HelpDesk Support Services• The current PIA defines HelpDesk Services as:

◆ End User Support◆ Environments

- (1) SLN Domino/Notes online learning environment throughJune 2009

- (2) ANGEL online learning environment

◆ Hours of Service

• Supplemental Services (additional cost)◆ Expanded hours if demand warrants

Proposed Changes to HelpDesk Services• Campuses may purchase End User (Student/Faculty) HelpDesk

for:◆ Navigation & “How to” Questions for a LMS◆ Login Issues

• Application & Education Support Services will include costs fortheir portion of Help Desk support.

• SLN will be moving toward a “Service Desk Model.” All calls &contacts should come through the HelpDesk. HelpDesk willrecord the contact in FootPrints, and then forward the issue tothe appropriate team.

We are working towards issuing a newInstitutional Agreement by CIT.

Thank you for your time. Any questions?

For More Information Contact:Carey Hatch: carey.hatch@suny.eduGreg Ketcham: gketcham@oswego.eduGerard Marino: gerard.marino@suny.edu