slide 1-1 it 361: e-commerce systems chapter 1 concepts and essentials of electronic commerce...
TRANSCRIPT
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Slide 1-1
IT 361: E-Commerce Systems
Chapter 1
Concepts and Essentials of Electronic Commerce
Readings: Chapter 1 - The Revolution Is Just Beginning
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Teaching Objectives
• Define e-commerce and describe how it differs from e-business.
• Identify and describe the unique features of e-commerce technology and discuss their business significance.
• Recognize and describe Web 2.0 applications.• Describe the major types of e-commerce.• Identify the factors that will define the next five years of
e-commerce.• Describe the major themes underlying the study of e-
commerce.
2Lilac A. Al-Safadi
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Pinterest: A Picture Is Worth a Thousand Words
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• Successful e-commerce co.• Based on assumptions• People love to collect things• People love to show off their collections• It has a global mission• Founded in 2009• Allows: create virtual scrapbooks, pin of
board, liking, commenting, follow links, find someone with shared tastes
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Pintesrest
• Fastest growing website in history to reach 10M users
• Currently has 50M users, X2+ than prev. year• 3rd most visited website after Facebook &
Twitter• The stickest site (avrg 80min/session. • 60% of users visit 1+ per week
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Pintesrest• Similar to Facebook• 2012 free business accounts• 2013 free web analytics tool• Revamp look• 2013 introduced localized sites (UK, France)• Who’s on Pintesrest? (brands, consumers,
retailers)• Developed with Django• Ties to other social networks• Mobile front (iphone app & HTML5)Lilac A. Al-Safadi 6
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Pintesrest Challenges
• Copyright infringement• Spam & scam• Competition
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Slide 1-8
E-commerce Defined
• Internet vs. Web vs. App• E-commerce involves digitally enabled
commercial transactions between and among organizations and individuals
• Digitally enabled transactions include all transactions mediated by digital technology
• Commercial transactions involve the exchange of value across organizational or individual boundaries in return for products or services
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Slide 1-9
E-commerce vs. E-business
• We use the term e-business to refer primarily to the digital enablement of transactions and processes within a firm, involving information systems under the control of the firm
• E-business does not include commercial transactions involving an exchange of value across organizational boundaries
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E-commerce vs. E-business
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Slide 1-11
Why Study E-commerce?“TV Commerce” “Radio Commerce”, Direct mail Commerce” “Highway commerce”
• E-commerce technology is different and more powerful than any of the other technologies that we have seen in the past century.
• E-commerce brought shift in commerce (transform vs. shape)• E-commerce has challenged much traditional business
thinking (mass marketing, sales force-driven, passive trapped consumers, information asymmetry vs. price competitiveness, one national price vs. dynamic pricing, huge production vs. customization & personalization)
• Marketplace became highly price competitive (difficult to prevent consumer from learning cost, price discrimination, profit making)
• E-commerce has a number of unique features
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Slide 1-12
Seven Unique Features of E-commerce Technology and Their Significance
• Ubiquitous (available everywhere, all the time) (market place vs. market space). Results: reduced transaction cost & cognitive energy.
• Offers global reach (across cultural/national boundaries). (market size & reach)
• Operates according to universal technical standards (low market entry for merchants, low search costs for consumers, price discovery, experience network externalities)
• Provides information richness (richness vs. reach)• Is interactive (can simulate face-to-face experience, but on a global scale)• Increases information density (amount and quality of information available
to all market participants)• Permits personalization/customization• Social technology
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Slide 1-14
Web 2.0
• The “new” Web• Applications and technologies that
allow users to: – create, edit, and distribute content – share preferences, bookmarks, and online
personas– participate in virtual lives– M-M model
• Examples– Twitter, YouTube, Instagram, Photobucket,
Flickr– MySpace, Facebook, LinkedIn– Second Life– Wikipedia– Tumblr
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Web2.0 features– Reply on user to create content (consumer-generated
content)– Easy research capability– Highly interactive– Reply on broadband connectivity– Marginally profitable– Attract large audience
Opportunities for targeted marketing and advertising, consumer rating & review of products
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Slide 1-16
Types of E-commerce
Classified by nature of market relationship• Business-to-Consumer (B2C)• Business-to-Business (B2B)• Consumer-to-Consumer (C2C)• Social e-commerce• Mobile commerce (M-commerce)• Local e-commerce
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Slide 1-17
Insight on Technology: Will Apps make the web irrelevant?
Class Discussion
• What are the advantages and disadvantages of apps, compared with Web sites, for mobile users?
• What are the benefits of apps for content owners and creators?
• Will apps eventually make the Web irrelevant? Why or why not?
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Slide 1-18
Potential Limitations on the Growth of B2C E-commerce
• Expensive technology • Complex software interface• Sophisticated skill set • Persistent cultural attraction of physical
markets and traditional shopping experiences• Persistent global inequality limiting access to
telephones and computers
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Slide 1-19
Insight on Business: Start-up Boot CampClass Discussion
• Why do you think investors today are still interested in investing in start-ups?
• What are the benefits of investing in a company that is a graduate of a Y Combinator boot camp?
• Is an incubator the best solution for start-ups to find funding? Why or why not?
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Evolution of e-commerce1995 – 2000
Invention2001-2006
Consolidation2007-presentRe-invention
Technology-driven
Revenue growth emphasis
Venture Capital financing
Ungoverned
Entrepreneurial
Disintermediation
Perfect market
Pure online strategies
First mover advantage
Low complexity retail product
Business-driven
Earnings & profit emphasis
Traditional financing
Stronger regulation & governance
Large traditional firms
Strengthening intermediaries
Imperfect markets, brands & network effect
Mixed “bricks & clicks” strategies
Strategic follower strength, complimentary assets
High complexity retail products & services
Mobile tech. enables social, local * m-commerce
Audience & social network growth emphasis
Smaller VC investment, early small form buyout by large online player
Extensive government surveillance
Entrepreneurial social & local firms
Proliferation of small online intermediaries renting business processes of large firms
Continue of imperfections, competition in select market
Return of pure online strategies in new markets; extension of brocks & clicks in traditional retail markets
First-mover advantages return in new markets as traditional web players catch up
Retails, services, and content
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Insight on Society: Facebook and the Age of PrivacyClass Discussion
• Why are social network sites interested in collecting user information?
• What types of privacy invasion are described in the case? Which is the most privacy-invading, and why?
• Is e-commerce any different than traditional markets with respect to privacy? Don’t merchants always want to know their customer?
• How do you protect your privacy on the Web?
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Key Terms• e-commerce• e-business• information asymmetry• marketplace• ubiquity• marketspace• reach• universal standards• richness• interactivity• information density• Personalization customization• Web 2.0• Business-to-Consumer (B2C) e-commerce• Business-to-Business (B2B) e-commerce• Consumer-to-Consumer (C2C) e-commerce• Social commerce• mobile commerce (m-commerce)• disintermediation• friction-free commerce• first mover• network effect 23Lilac A. Al-Safadi