skills team presentation

Skills Team

Funded Staff Development and

NVQ Accreditation

http://www.lsc.gov.uk/?WT.mc_id=ttgho760&WT.mc_ev=click

Skills Team

• Skills Team are highly experienced team of IT, soft skills

and management training specialists with a passion for

helping people develop their skills and improve

performance.

• We are accredited by the leading bodies including –

• The Institute of Leadership and Management

• The British Computer Society

• Oxford, Cambridge & RSA Examinations

• The Microsoft Education Centre

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What is an NVQ?

• National Vocational Qualification

• Assesses the competencies, knowledge and

understanding of each candidate in their job

• It is a recognised qualification that proves

that they can work to the national standard

• An apprenticeship is an NVQ program with

assessment of Key Skills in Communication

and Numeracy

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Development Programmes

Available

• ITQ- IT NVQ (level 2)

• Customer service - NVQ (level 2)

• Business & administration - NVQ (level 2)

• Team leading apprenticeship - NVQ (level 2)

• Management - NVQ (level 3)

• Advanced apprenticeship in Management –

NVQ (level 3)

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The Delivery

• Classroom Training

• One to One Support

• Assessor Support Through out

• All learning materials provided

• Onsite Delivery

• Recognised Qualifications achieved

How are the programmes

delivered and qualifications

achieved?

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IT - NVQ

• Training on 5 topics (units)

• Prepare a portfolio of evidence to

demonstrate how you have applied the

learning into your everyday work

• Complete in 12 to 16 weeks (4 months)

• Must use a computer in the workplace

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Programme Format – IT User

• 4 x full day workshops

• Group learning

• Ongoing tutor and assessor support

• Tutor visits to the workplace

• Comprehensive course materials plus

evidence folder

• USB Provided

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Topics (Units) – IT User

• The course is based on the MS Office packages; training includes the following:– Using IT (Windows)

– Word Processing

– Outlook & Internet

– Excel

– PowerPoint

• If there are any specific packages you currently use in the workplace, this can also be used as evidence

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Team Leading

• Training on 7 topics

• 4 Mandatory / 3 optional

• Key skills – Numeracy / Literacy




• Complete in 12 to 16 weeks (5 Months)

• Ideally customer facing / In charge of a

team

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Programme Format – Team

Leading• 5 full day workshops

• An individual skills diagnostic & learning

plan

• A tailored programme of training to prepare

for assessment

• Dedicated 121 support and advice

• Tutor visits within the workplace

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Topics (Units) Team Leading

• Manage your own resources

• Provide leadership for your team

• Develop productive working relationships with colleagues

• Time management – stress reduction

• Decision making – Objective setting/planning

• Key Skills – Communication & application of number

• Plus 2 optional units

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Customer Service


• 2 mandatory / 5 optional





• Ideally customer support / relations – dealing

with internal and external customers

Programme Format – Customer

Service


• An individual customer service diagnostic &

learning plan



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Topics (Units) – Customer

Service• Prepare yourself to deliver a good customer

service

• Provide customer service within the rules

• Maintain a positive image

• Promote additional services

• Deliver reliable customer service

• Deliver service to difficult customers

• Monitor and solve customer service problems

• Work together to improve customer service

• Develop own and others customer service skills15

Business & Administration


• 2 mandatory / 5 optional





• Ideally in a supporting office role.

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Programme Format – Business

& Administration


• An individual business diagnostic &

learning plan



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Topics (Units) – Business &

Admin• Work in Business environment

• Communicate in a business environment

• Improve performance

• Develop presentations

• Organising events

• Meet and welcome visitors

• Support tasks of organisation meetings

• Produce documents

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Level 3 Management





• Complete in 24 to 28 weeks (9 months)

• Be managing staff or working relationships

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Programme Format –

Management Level 3• 6 x full day workshops

• Teach new techniques and assess skills

• Ongoing 121 tutor support


• Endorsed iLM level 3 qualification

• Comprehensive course materials plus

evidence folder

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Topics (Units) – Management

Level 3 • This course consists of 4 mandatory units:

• Manage your own resources & professional development

• Provide leadership in your area of responsibility

• Allocate & monitor the progress & quality of work within their area of responsibility

• Ensure health and safety requirements are met in your area of responsibility

• Plus 3 optional units

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1:1 Sessions

• Varies depending which course • Additional support supplied where needed

– 5 sessions for IT User Apprenticeship – Level 2

– 4 sessions for Team Leading Apprenticeship – Level 2

– 4 sessions for Customer Service NVQ / Business & Administration NVQ

– 5 for Management Level 3

– All apprenticeships also have key skills 1:1 organised with your trainer &

assessor

• Help with preparation of portfolio

• Advice on evidence gathering

• Observations within your job role = evidence

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To Achieve the Qualification

• Demonstrate knowledge, understanding and

competence (outcomes and behaviours) in

each unit against the criteria

• Orderly presentation of evidence for

assessment

• Skills Team assessors help candidates to

prepare evidence portfolio

• External assessment of final evidence

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Next Steps

• Bring together groups of 8-10 suitable

candidates

• Confirm dates

• Secure all funding together with Skills

Team’s resources via booking procedure

Criteria

• 19 years of age or older

• A UK or EU resident with passport and NI

number

• Foreign national who has been in UK for

more than 3 years and has a current work

permit

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skills team presentation

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