skills framework career pathways...skills framework for infocomm technology skills framework for...

Skills Framew

ork for Infocomm

TechnologySKILLS FRAMEWORK FOR InFOcOMM TEchnOLOgy

career Pathways

For more information, please visit skillsfuture.sg PUBLISHED IN NOVEMBER 2017 skillsfuture.sg

A Guide to Occupations and Skills

Skills Framework for Infocomm Technology

In support of

Scan this QR code to find out more about Skills Framework

for Infocomm Technology

About the Skills Framework 1

Infocomm Technology (ICT): Charting Growth and Opportunities 2

Key Statistics 3

Future Developments 4

Desired Attributes 5

Take Your Career Further 6

Realise Your Potential - Take the Next Step Forward 9

Skills Map

•Security 12

•Support 28

•Infrastructure 52

•Data 66

•Professional Services 78

•Software and Applications 96

•Sales and Marketing 130

Supporting Organisations and Acknowledgements 152

Wage Information 153

Skills Framework for Infocomm Technology: Career Pathways 154

PUBLISHED IN NOVEMBER 2017

Contents

The information in this publication serves as a guide for individuals, employers and training providers. SkillsFuture Singapore, Workforce Singapore and the Infocomm Media Development Authority provide no warranty whatsoever about the contents of this document, and do not warrant that courses

of action mentioned in this document will secure employment, promotion, or monetary benefits.

1

About the Skills Framework

The Skills Framework is a SkillsFuture initiative developed for the Singapore workforce to promote skills mastery and lifelong learning. Jointly developed by SkillsFuture Singapore (SSG), Workforce Singapore (WSG) and Infocomm Media Development Authority (IMDA), together with employers, industry associations, education and training providers, the Skills Framework for Infocomm Technology (ICT) provides useful information on:

Sector and Employment Opportunities

CareerPathways

Occupations and Job Roles

Existing and Emerging Skills

Training Programmes for Skills Upgrading

and Mastery

Assess Career Interests

Prepare for Desired Jobs

Find Avenuesto Close Skills Gap

Renew, Upgrade and Deepen Skills

With the Skills Framework, individuals are equipped to make informed decisions about career choices, as well as take responsibility for skills upgrading and career planning.

•Discover employment opportunities

•Understand career pathways

•Recognise personal attributes required

•Understandskills and competencies required

•Identify relevant training programmes to equip oneself with the required skills and competencies •Participatein on-the-job training opportunities provided by companies

•Planforcareer development/ transition

•Recogniseskills and competencies required for the intended job role

•Identifytraining programmes to upgrade and deepen skills

2

Infocomm Technology (ICT): Charting Growth and OpportunitiesInfocomm technology (ICT) is a key enabler for every industry, contributing to Singapore’s economic and social growth. It has greatly enhanced Singapore’s competitiveness by raising productivity and transforming business processes in industries like finance, business services and manufacturing. New job roles, such as Chief Digital Officer, Data Scientist, and Cyber Risk Analyst, are created alongside new digital opportunities brought forth by technology advancement.

Singapore is also an infocomm technology hub to many multinational technology companies, large local enterprises as well as a growing and vibrant tech start-up ecosystem. ICT industry revenue showed strong growth and grew by Compound Annual Growth Rate (CAGR) 18% p.a. from 2010 to 2015 based on IMDA’s Annual Survey on Infocomm Industry for 2015.

As Singapore builds towards a digital economy, the ICT jobs across various sectors will move towards higher value-add knowledge work and Intellectual Property creation, leading to demand for more technical IT specialists, in areas such as IT Development, Data Analytics and Cyber Security. In 2016, there were 180,000 ICT professionals hired across all industries in Singapore based on IMDA’s Annual Infocomm Media Manpower Survey for 2016. Demand for ICT professionals is projected to grow by another 42,300 in the next three years (i.e. 2017 to 2019).

3

Key Statistics

Source: 1. Annual Survey on Infocomm Industry for 2015, Infocomm Development Authority 2. Annual Survey on Infocomm Media Manpower Survey for 2016, Infocomm Media Development Authority

The hardware (38.3%), IT services (19.1%) and software (19.0%) segments were the key contributors to domestic revenue.

Total demand of ICT manpower increased by 2.8% from 2015 to reach 198,200 in 2016. ICT professionals are expected to grow by about 42,300 over the next three years (i.e. 2017 to 2019).

Export revenue grew from S$46.6 billion in 2010 to S$136.2 billion in 2015. Domestic revenue grew from S$36.2 billion in 2010 to S$53.4 billion in 2015.

The number of ICT manpower employed grew by 4.2% from 2015 to reach 180,000 in 2016.

ICT industry revenue grew by Compound Annual Growth Rate (CAGR) 18% per annum from 2010 to 2015 to reach S$189.6 billion in 2015, largely due to re-exports of mobile and smart phones, telecommunication equipment and storage devices.

4

Source: 1. Annual Survey on Infocomm Industry for 2015, Infocomm Development Authority 2. Annual Survey on Infocomm Media Manpower Survey for 2016, Infocomm Media Development Authority

ICT is increasingly becoming a game changer which enables businesses to reinvent themselves in a rapidly changing global environment. Leveraging ICT as a multiplier for economic growth, Singapore will continue to develop as an important centre of trade and commerce, attracting multinational corporations and international tech start-ups to our shores.

As Singapore enters into the digital economy, a strong pipeline of tech talent will be needed to propel Singapore forward into the next phase of economic growth. Exciting career prospects abound for individuals who are keen to forge a rewarding and fulfilling career as an ICT professional. Acquiring ICT skills can further open up pathways and opportunities in various sectors.

Everyone, including working professionals and companies of all sizes, can also turn to the TechSkills Accelerator (TeSA), for continuous reskilling and training opportunities to develop their ICT skills. TeSA offers various programmes to support current ICT professionals and non-ICT professionals to upgrade and acquire new skills and domain knowledge that are in demand, and to stay competitive and meet the challenges of a fast-moving digital landscape.

A career as an ICT professional provides diverse opportunities to individuals from all backgrounds seeking rewarding and enriching careers. Whether you are a person who excels in business innovation, loves working with people or specialises in ICT solutions, the ICT career offers all kinds of opportunities to develop your potential. As the sector continues to transform, these are some examples of skills in demand now and in the future.

Future Developments

Emerging Trends Examples of Relevant Skills

Artificial Intelligence and Data Science

• Analytics and Computational Modelling

• Business Innovation• Business Needs Analysis• Business Process

Re-engineering

• Cyber Forensics• Data Strategy• Data Governance• Data Design• Data Engineering• Data Visualisation

Cyber Security • Business Needs Analysis• Cyber Forensics• Cyber Incident Management• Cyber Risk Management• Security Assessment

and Testing• Security Governance

• Security Programme Management

• Stakeholder Management• Threat Intelligence and

Detection

Immersive Media • Analytics and Computational Modelling

• Application Development• Business Innovation• Business Needs Analysis• Data Design

• Infrastructure Design• Embedded Systems

Programming• Product Management• User Experience Design• User Interface Design

Internet of Things • Analytics and Computational Modelling

• Data Strategy• Data Engineering• Embedded Systems Interface

Design

• Embedded Systems Programming

• Security Architecture• Security Administration

5

Desired Attributes

The ICT sector seeks talents with the following attributes:

DESIRED ATTRIBUTES

Analytical Strong analytical mind to solve problems

in a systematic and logical way

Communication Convey ideas and thoughts that

clients will understand

Decisive Ability to take appropriate action

among alternatives to reach a common objective

Creative Thinking Come up with new idea and ways to solve problems in a fast-paced

environment

Team Work Work effectively in a team and be sensitive to the needs of others

6

Education and Career GuidanceEducation and Career Guidance (ECG) is about equipping students, as well as adults, with the necessary knowledge, skills and values to make informed education and career decisions. With the help of trained ECG counsellors, students will be exposed to a wide range of education and career options, and given the opportunities to make informed post-secondary education choices.

Singaporeans in the workplace can benefit from career coaching, employability skills workshops, networking sessions and more, through the Workforce Singapore (WSG) Career Centres and the Employment and Employability Institute (e2i).

Enhanced Internships The Enhanced Internships are designed to provide students with a more meaningful internship experience through more structured learning and support at the workplace. Participating companies will work closely with the ITEs and polytechnics to deliver a positive and meaningful internship experience for their interns.

SkillsFuture CreditCredit of $500 for all Singapore Citizens aged 25 and above to defray costs for a wide range of skills-related courses to encourage skills development and lifelong learning.

SkillsFuture Earn and Learn Programme SkillsFuture Earn and Learn is a work-learn programme designed to give graduates from ITEs and polytechnics a headstart in careers related to their discipline of study. Suitable candidates will be matched with a job related to their field of study and undergo structured on-the-job training and mentorship in participating companies, allowing them to gain industry experience and attain an industry-recognised certification concurrently.

SkillsFuture Fellowships Monetary award of $10,000 to recognise Singapore Citizens with deep skills, who are champions of lifelong learning and committed to contributing to the skills development of others.

A wide range of initiatives and schemes are available to help you progress and take your career further.

Take Your Career Further

FOR INDIVIDUALS

7

SkillsFuture Mid-Career Enhanced Subsidy Singaporeans aged 40 and above will receive higher subsidies of up to 90% of course fees for over 8,000 SSG-supported courses and at least 90% of programme cost for Ministry of Education (MOE)-subsidised full-time and part-time courses.


FOR INDIVIDUALS

SkillsFuture Study Award A monetary award of $5,000 enables adults in their early and mid-career to develop and deepen their skills in the Infocomm Technology sector.

SkillsFuture Employer AwardsThe SkillsFuture Employer Awards is a tripartite initiative that recognises employers who have made significant efforts in investing in their employees’ skills development and are strong advocates for SkillsFuture and building a lifelong learning culture in their workplace.

FOR EMPLOYERS

Company-Led Training Programme (CLT)A structured training programme that lasts up to 12 months and is targeted at fresh and mid-level ICT professionals as well as those from the Science, Technology, Engineering and Math (STEM) disciplines. The programme is run by industry partners.

Critical Infocomm Technology Resource Programme Plus (CITREP+)Short, pre-approved continuing courses and certification programmes for students, full-time national servicemen and ICT professionals with a focus on certifications that are in high demand.

Tech Immersion and Placement Programme (TIPP)Intensive and immersive courses to help fresh graduates and mid-career switchers with STEM background or other disciplines be equipped with the relevant tech skills in demand and make the switch to an ICT job. It is also open to existing ICT professionals who want to up-skill in preparation for new tech positions. The programme is run by training providers.

8


FOR INDIVIDUALS AND EMPLOYERS

TechSkills Accelerator (TeSA) TechSkills Accelerator (TeSA) is an initiative under SkillsFuture to accelerate the professional development and to enhance the employability of aspiring Singaporeans to take on ICT professions across the economy. TeSA is driven by Infocomm Media Development Authority (IMDA) and in partnership with strategic partners - SkillsFuture Singapore (SSG) and Workforce Singapore (WSG) as well as collaboration with industry partners and hiring employers.

MySkillsFuture MySkillsFuture is a one-stop online portal that enables Singaporeans to chart their own career and lifelong learning pathways, through access to industry information and tools to search for training programmes to broaden and deepen skills. It incorporates the national Jobs Bank, presenting an integrated platform for users to access resources related to jobs, education and skills training.

Career Support Programme Singaporeans who are retrenched or unemployed for six months or more can gain access to jobs that pay at least $4,000 and undergo structured on-the-job training.

P-MAXThis programme matches job-seeking Professionals, Managers and Executives (PMEs) to suitable positions in small and medium-sized enterprises (SMEs) and assists SMEs to better recruit, train, manage and retain their newly-hired PMEs.

Professional Conversion Programme (PCP)The Professional Conversion Programme is a placement programme that assists PMEs in re-skilling to switch careers, and take on new jobs that are in demand and in industries with good career prospects.

For more information on the initiatives and schemes, please visitwww.skillsfuture.sg | www.wsg.gov.sg | IMTalent.sg/TeSA

SkillsFuture Singapore Workforce Singapore IMDAInitiatives and Schemes by:

9

Realise Your Potential -Take the Next Step Forward

Use the Skills Framework for ICT to find out about careers in the sector

Use the Skills Framework for ICT to find out how to chart your career

NEW ENTRANTS

TRAINING PROGRAMMES

EXPERIENCED PROFESSIONALS

UNDERSTAND the career pathways and the attributes needed to take on a particular occupation in the sector

PLAN for vertical career progression within the track that you are currently in, or for lateral career moves across the tracks

UNDERSTAND the skills and competencies required for the job role and identify relevant Training Programmes to help you become a qualified personnel

IDENTIFY skill gaps that you are lacking in your current or next job role

IDENTIFY relevant Training Programmes

Programmes that equip new entrants with skills and knowledge for specific

occupations in the sector at their respective entry levels

Lifelong learning for skills deepening to meet existing and emerging demands of the sector

For a list of Training Programmes available for the ICT sector, please visit: www.skillsfuture.sg/skills-framework/ict

Now that you have some idea of what a career in the ICT sector can offer and the available government initiatives and schemes to support your career goals, you are ready to take the next step!

Programmes for experienced employees or individuals to broaden or deepen

specific skills and knowledge for various occupations in the sector

Embark on your career in ICT

10

Notes

11

Skills Maps

Security Page 12-26 Support Page 28-50

Infrastructure Page 52-65 Data Page 66-76

Professional Services Page 78-94 Software and Applications Page 96-129

Sales and Marketing 0-148

Security

JOB ROLES PAGE

Security Executive 14

Associate Security Analyst / Associate Security Engineer 15

Cyber Risk Analyst 16

Security Penetration Tester 17

Security Operations Analyst 18

Incident Investigator/Forensic Investigator/Threat Investigator 19

Security Engineer 20

Cyber Risk Manager 21

Security Penetration Testing Manager 22

Security Operations Manager 23

Incident Investigation Manager/Forensic Investigation Manager/ Threat Investigation Manager

24

Principal Security Engineer/Principal Security Architect 25

Chief Information Security Officer 26

13

Threat Hunter

The ever-evolving nature of cyber threats provides a host of challenges and opportunities for theICT sector. While the latest technology can help expose these threats, we need skilled cyber security experts to deal with these attacks head-on. This is where Tok Yee Ching comes in.

Yee Ching is a Threat Hunter at Countercept, an advanced attack detection service for highly targeted organisations created by MWR InfoSecurity. His role is to actively seek out any nefarious activities, respond and reduce the impact caused by malicious attackers to his clients’ critical assets.

Yee Ching was intrigued by how malicious software can be used to cause computers to react in a disruptive way, such as ejecting CD-ROM drives or flipping screens with no command input from the user when he was young. An interest soon developed, and he started on the career pathway of information security, determined to kerb these attackers from reaching their goals.

“There may be times where you have to go above and beyond your duty to ensure a safe cyber environment for others,” he says. An example of this was malware that had to be reverse-engineered, a task which Yee Ching spent long hours after work to complete.

“I think someone who is interested in information security should have a strong passion and perseverance for problem solving, be willing to learn multiple domains of knowledge widely and also keep up with evolving changes in technology,” shares Yee Ching. His advice to new entrants is a commitment to equip oneself with the necessary knowledge and to keep practicing as the profession requires a strong foundation in computer science, networking and programming.

“The Skills Framework can help to define the desired skills of various ICT-related job roles and show the value I can bring to my employer. It will also help me identify what other areas that I need to work on to achieve greater competency further develop my career.” In the near future, Yee Ching aims to acquire more in-depth technical knowledge, reinforced by active technical research.

RESPONDING TO CYBER THREATS

Tok Yee ChingCountercept, MWR InfoSecurity

“There may be times where you have to go above and beyond your duty to ensure a safe cyber environment for others.”

14

For a list of critical work functions and key tasks for this job role, visit www.skillsfuture.sg/skills-framework/ict

Security Executive

JOB ROLE DESCRIPTION The Security Executive performs routine activities in the area of security operations. He/She works within existing security procedures and possesses sufficient knowledge and skills to support the analysis of user requests and compilation of incident reports. He checks for problems in existing systems and modifies simple work processes by following defined procedures, processes and quality standards. He escalates security incidents for further investigation. He is required to be on standby with on-call availability with varied shifts including nights, weekends and holidays.

He is vigilant and proactive in monitoring systems and addressing queries or issues that may arise. He enjoys analysing security-related incidents and supporting the development of solutions within a team environment.

SkILLS AND COmPETENCIES

TECHNICAL SkILLS AND COmPETENCIES GENERIC SkILLS AND COmPETENCIES (TOP 5)

Cyber Incident Management Level 2 Communication Basic

Cyber Forensics Level 2 Creative Thinking Basic

Infrastructure Support Level 2 Problem Solving Basic

Network Administration and Maintenance Level 2 Sense Making Basic

Problem Management Level 3 Teamwork Basic

Security Administration Level 2

Security Assessment and Testing Level 2

Security Education and Awareness Level 3

Threat Intelligence and Detection Level 2

15


Associate Security Analyst/Associate Security Engineer

JOB ROLE DESCRIPTION The Associate Security Analyst/Associate Security Engineer supports security systems and operations administration, monitoring and maintenance. He/She monitors security alerts and events. He collects and documents contextual information based on established practices and supports the preparation and publishing of security advisories. He assists with the analysis of security-related information and events, escalation of incidents for validation and remediation. He is required to be on standby with on-call availability with varied shifts including nights, weekends and holidays.

He is alert and vigilant in performing monitoring activities, and is able to analyse and resolve security-related issues critically. He communicates clearly in his interactions with others and coordinates effectively with his team to perform security operations.



Cyber Forensics Level 3 Communication Basic

Cyber Incident Management Level 3 Creative Thinking Basic

Infrastructure Support Level 3 Problem Solving Intermediate

Problem Management Level 3 Sense Making Intermediate

Security Administration Level 3 Teamwork Intermediate



Security Programme Management Level 3

Stakeholder Management Level 2


16


Cyber Risk Analyst

JOB ROLE DESCRIPTION The Cyber Risk Analyst conducts cyber risk assessment in support of technology initiatives to help identify IT related risk and determines appropriate controls to mitigate risks. He/She monitors, tracks and manages risk mitigations and exceptions and ensures adequate monitoring capability is incorporated into solutions. He applies a defined set of analytical or scientific methods and works independently with guidance in only the most complex situations.

He is vigilant and systematic in identifying cyber risks and enjoys analysing and investigating such issues. He is a strong team player, and communicates well both verbally and in writing.



Audit and Compliance Level 3 Communication Intermediate

Business Needs Analysis Level 3 Computational Thinking Basic

Cyber Incident Management Level 2 Problem Solving Intermediate

Cyber Risk Management Level 4 Sense Making Intermediate


Security Governance Level 4


Security Strategy Level 4


17


Security Penetration Tester

JOB ROLE DESCRIPTION The Security Penetration Tester designs and performs tests and check cases to determine if infrastructure components, systems and applications meet confidentiality, integrity, authentication, availability, authorisation and non-repudiation standards. He/She translates requirements into test plan, writes and executes test scripts or codes in line with standards and procedures to determine vulnerability to attacks. He certifies infrastructure components, systems and applications that meet security standards.

He has a creative and analytical mind, and deploys new and innovative methods to perform penetration tests. He works well in a team and communicates findings and implications effectively to relevant stakeholders.




Cyber Risk Management Level 4 Creative Thinking Intermediate

Emerging Technology Synthesis Level 3 Problem Solving Intermediate

Security Assessment and Testing Level 4 Sense Making Intermediate

Security Strategy Level 4 Teamwork Intermediate


Test Planning Level 3

Threat Analysis and Defence Level 4

18


Security Operations Analyst

JOB ROLE DESCRIPTION The Security Operations Analyst performs real-time analysis and trending of security log data from various security devices and systems. He/She maintains data sources feeding the log monitoring system, develops and maintains detection and alerting rules. He responds to user incident reports and evaluates the type and severity of security events. He executes initial triage of incidents to rule out false positives. He documents incidents and develops reports. He identifies recurring security issues and risks and develops mitigation plans and recommends process improvements. He interprets and applies security policies and procedures. He is required to be on standby with on-call availability with varied shifts including nights, weekends and holidays.

He is diligent and takes an analytical approach to perform real-time analysis. He is skilled in synthesising trends and insights, and is confident in putting forth creative mitigation plans and solutions to security incidents.




Business Continuity Level 4 Creative Thinking Intermediate


Cyber Risk Management Level 4 Sense Making Intermediate

Disaster Recovery Management Level 4 Teamwork Intermediate







19




Cyber Forensics Level 5 Communication Intermediate

Cyber Incident Management Level 5 Creative Thinking Intermediate

Cyber Risk Management Level 4 Problem Solving Intermediate

Security Assessment and Testing Level 3 Sense Making Intermediate

Security Strategy Level 4 Teamwork Intermediate




Incident Investigator/Forensic Investigator/Threat Investigator

JOB ROLE DESCRIPTION The Incident Investigator/Forensic Investigator/Threat Investigator conducts complex post-incident forensic analysis to investigate causes of intrusion, attack, loss or breach occurring in an organisation. He/She identifies and defines forensic issues and root causes. He develops reports that detail incident timeline, evidence, findings, conclusions and recommendations. He supports the design of a breach notification process after a security incident to minimise damage and downtime when attacks and exploits occur. He selects, tests and deploys security products and collects information about Internet-based criminal activities. He prepares reports, communicates findings to senior stakeholders, and recommends corrective actions to prevent and mitigate internal control failures. He is required to be on standby with on-call availability with varied shifts including nights, weekends and holidays.

He is detail-oriented and adopts a critical and systematic approach in conducting investigations and analysis. He views issues from multiple perspectives and actively communicates his thoughts and engages with other team members.

20


Security Engineer

JOB ROLE DESCRIPTION The Security Engineer designs, develops and implements secure system architectures. He/She embeds security principles into the design of system architectures to mitigate the risks posed by new technologies and business practices. He designs artefacts, spanning design, development and implementation, into enterprise systems that describe security principles and how they relate to the overall enterprise system architecture. He performs routine activities related to the periodic review and audit activities of infrastructure security systems and maintains documentation of security standards and procedures.

He is structured and systematic in his approach to designing and implementing secure system architectures. He is articulate and works well with his team and other stakeholders to co-create optimal security architectures and systems.



Business Needs Analysis Level 3 Communication Intermediate

Cyber Risk Management Level 4 Computational Thinking Intermediate

Emerging Technology Synthesis Level 4 Problem Solving Intermediate

Infrastructure Design Level 3 Sense Making Intermediate


Security Architecture Level 4




21


Cyber Risk manager

JOB ROLE DESCRIPTION The Cyber Risk Manager guides the assessment of information and cyber risks associated with technology initiatives and provides recommendations on control requirements by risk policy and standards. He/She manages and coordinates responses to regulatory inquiries, inspections, audits and monitors remediation of regulatory findings. He oversees the development of reports and implements policies and standards. He manages professional employees and has accountability for the performance and results of a team. He provides security guidance to stakeholders.

He has a sharp, analytical mind and is able to anticipate problems and risks to mitigate them ahead of time. He is an excellent communicator who works well with others and promotes a cooperative working environment and relationships within and beyond his team.



Audit and Compliance Level 5 Communication Advanced

Business Needs Analysis Level 5 Developing People Advanced

Cyber Incident Management Level 3 Problem Solving Advanced

Cyber Risk Management Level 6 Sense Making Advanced

Security Administration Level 3 Teamwork Advanced







22


Security Penetration Testing manager

JOB ROLE DESCRIPTION The Security Penetration Testing Manager plans and oversees the delivery of testing and certification services to determine whether infrastructure components, systems and applications meet confidentiality, integrity, authentication, availability, authorisation and non-repudiation standards. He/She reports on testing outcomes and activities. He provides recommendations and manages stakeholder expectations. He ensures compliance with testing standards, processes and tools and secures appropriate approvals. He develops organisational testing capability and supports knowledge management.

He possesses strong analytical and critical thinking abilities to resolve and advise on highly complex issues, and effectively communicates outcomes to relevant stakeholders. He is adept at managing resources and developing his team of penetration testers.




Cyber Risk Management Level 5 Developing People Advanced

Emerging Technology Synthesis Level 4 Problem Solving Advanced

Security Assessment and Testing Level 5 Resource Management Advanced

Security Governance Level 5 Sense Making Advanced




23


Security Operations manager

JOB ROLE DESCRIPTION The Security Operations Manager plans and oversees monitoring and maintenance of security operations, and provides direction and leadership to internal resources. He/She provides expertise on security technologies and innovative security concepts, and works toward enhancing the resilience of security operations. He coordinates ongoing reviews of existing security programmes, protocols and planned upgrades. He establishes escalation processes for security incidents and develops contingency plans and disaster recovery procedures. He focuses on policy implementation and control.

He is diligent and watchful in monitoring security operations, systems and activities. He is also a confident leader who develops plans and solutions to address security incidents and also one who has a passion for engaging and developing others in his team.




Business Continuity Level 4 Developing People Advanced

Cyber Incident Management Level 4 Problem Solving Advanced

Cyber Risk Management Level 4 Resource Management Advanced

Disaster Recovery Management Level 5 Sense Making Advanced

Emerging Technology Synthesis Level 3







24


Incident Investigation manager/Forensic Investigation manager/Threat Investigation manager

JOB ROLE DESCRIPTION The Incident Investigation Manager/Forensic Investigation Manager/Threat Investigation Manager plans and oversees the performance of security response via post-incident analysis of intrusion, attack, loss or breach and the identification of root causes. He/She provides guidance on the use of investigation methodology to capture evidence to produce legally defensible results and conclusions. He applies analysis across a variety of data sets to develop knowledge of internal and external information vulnerabilities and to uncover hidden insights, patterns and connections. He proposes mitigation techniques and countermeasures as well as develops cyber security solutions to prevent future attacks. He develops security requirements and standards. He presents threat intelligence reports to senior leaders. He is required to be on standby with on-call availability with varied shifts including nights, weekends and holidays.

He thinks strategically and adopts a forward-looking perspective in anticipating threats and planning pre- or post-incident analysis. He is adept at dealing with complexity, and is an articulate and developmental leader in his team.



Cyber Forensics Level 6 Communication Advanced

Cyber Incident Management Level 6 Developing People Advanced

Cyber Risk Management Level 4 Problem Solving Advanced

Security Assessment and Testing Level 4 Resource Management Advanced

Security Governance Level 5 Sense Making Advanced





25


Principal Security Engineer/Principal Security Architect

JOB ROLE DESCRIPTION The Principal Security Engineer/ Principal Security Architect leads unique and highly complex projects involving design, development and implementation of secure system architectures. He/She plans and monitors the design of artefacts into enterprise systems that describe security principles and how they relate to the overall enterprise system architecture. He has involvement in the development and application of new solutions in infrastructure security. He recommends and leads the adoption of new technological advances and best practices in infrastructure security systems to mitigate security risks. He identifies and resolves unique and complex issues which have organisation-wide and long-term impact. He mentors and provides technical leadership to the junior staff.

He has a creative and critical mind, and enjoys identifying linkages and interconnections among various parts of a system or architecture. He is a technical expert who should also be people-oriented, consultative, developmental and actively engaging stakeholders to design optimal secure system architectures.



Business Needs Analysis Level 4 Communication Advanced

Cyber Risk Management Level 5 Creative Thinking Advanced

Emerging Technology Synthesis Level 5 Developing People Advanced

Infrastructure Design Level 4 Problem Solving Advanced

Security Administration Level 4 Sense Making Advanced


Solution Architecture Level 4





26


Chief Information Security Officer

JOB ROLE DESCRIPTION The Chief Information Security Officer develops and drives the vision for the information security function. He/She acts as the authority for the development and enforcement of enterprise security strategy, standards and policies, and has ultimate responsibility for ensuring the protection of corporate information. He guides the design and continuous improvement of the IT security architecture and Cyber Risk Maturity Model that balances business needs with security risks. He advises the board and top executives on all security matters and sets directions for complying with regulatory inquiries, inspections and audits.

He is an inspirational and influential leader, who displays sound judgement and decisiveness in ensuring that corporate information is well protected and secured. He is strategic in his approach toward resource management and capability development among his teams.




Business Continuity Level 4 Leadership Advanced

Business Needs Analysis Level 5 Decision Making Advanced

Business Risk Management Level 4 Developing People Advanced

Cyber Forensics Level 4 Resource Management Advanced

Cyber Incident Management Level 4

Cyber Risk Management Level 6

Disaster Recovery Management Level 6

Partnership Management Level 4










27

Notes

Support

JOB ROLES PAGE

Systems Administrator 30

Database Administrator 31

Technical Support Executive 32

IT Auditor 33

Data Centre Engineer 34

Quality Analyst 35

Senior Systems Administrator 36

Senior Database Administrator 37

Support Analyst 38

Senior IT Auditor 39

Senior Data Centre Engineer 40

Quality Engineer 41

Systems Administration Manager 42

Database Administration Manager 43

Support Manager 44

IT Audit Manager 45

Data Centre Manager 46

Senior Quality Engineer 47

Senior IT Operations and Support Manager 48

Quality Manager 49

Head of IT Operations and Support 50

Chief Technology Officer 127

Chief Information Officer 128

29

Nursing Informatics Applications Specialist

Wong Ching Yee used to work in the Chemical Engineering industry and made a mid-career switch to Healthcare nine years ago after completing a Nursing diploma course at Nanyang Polytechnic. She now works as a Nursing Informatics Applications Specialist at Farrer Park Hospital.

This role allows her to integrate her nursing knowledge together with advancements in information technology to improve service quality in her organisation. She provides training and supports doctors and nurses in using the Hospital Electronic Medical Record (EMR) System. She also works with business users in planning and coordinating new enhancements for the hospital’s EMR system. When faced with an operational problem, she acts as a bridge between different stakeholders to find a technological solution.

“There is no perfect solution. Every system has its own limitations. We have to research, think outside the box and explore alternative solutions to make technology work for us,” Ching Yee explains. Besides having hard skills to resolve system issues, having good communication skills will build trust and solid working relationships.

As an advocate for life-long learning, she attends seminars and workshops to keep abreast of technological trends, and also cross-share knowledge among her peers. She believes Artificial Intelligence can be deployed in a meaningful way to improve patient safety and hopes to have an opportunity to work with the technology in future.

“Career progression is about keeping an open mind in accepting challenges and stepping out of our comfort zones. Skills Framework is a good resource that can help us move out of our comfort zones by expanding our perspectives. Skills Framework features sector information on different industries as well as provides a background to each sector’s desirable skills and initiatives to help progress in one’s career, so we can always be ready to face new challenges,” Ching Yee concludes.

ImPROVING LIVES THROUGH LIFE-LONG LEARNING

Wong Ching YeeThe Farrer Park Company

“Every system has its own limitations. We have to research, think outside the box and explore alternative solutions to make technology work for us.”

30




Business Needs Analysis Level 2 Problem Solving Intermediate

Configuration Tracking Level 1 Sense Making Intermediate

Infrastructure Support Level 2 Decision Making Intermediate

IT Asset Management Level 2 Communication Basic

Network Administration and Maintenance Level 2 Service Orientation Basic

Problem Management Level 3

Procurement Level 2


System Integration Level 3

Systems Administrator

JOB ROLE DESCRIPTION The Systems Administrator performs routine systems administration-related activities. He/She ensures systems operate in a manner that meets business needs and system improvements are successfully implemented. He assists with implementing remedial actions in the event of system failures or breakdowns. He maximises service uptime, maintains system backups, manages service licensing and maintains security standards. He is required to be on standby with on-call availability with varied shifts including nights, weekends and holidays.

He exhibits excellent attention to detail and is meticulous in the execution of tasks assigned to him. He has a passion for problem-solving and relishes the opportunity to take on new challenges. He communicates effectively and displays high levels of service standards.

31






Data Engineering Level 2 Decision Making Intermediate

Data Migration Level 3 Communication Basic

Database Administration Level 2 Service Orientation Basic

Infrastructure Support Level 2

IT Asset Management Level 2


Procurement Level 2


Database Administrator

JOB ROLE DESCRIPTION The Database Administrator identifies, tests and deploys all database technologies and support tools. He/She ensures system improvements are successfully implemented and is responsible for verifying that all data that is entered into database meets set standards and requirements as well as installing, configuring and maintaining the database infrastructure within assigned span-of-control. He assists in project planning by establishing work plans, estimates, milestones and schedules. He is required to be on standby with on-call availability.

He exhibits excellent attention to detail and is meticulous in the execution of tasks assigned to him. He has a passion for problem-solving and relishes the opportunity to take on new challenges. He is able to communicate effectively and displays high service level standards.

32




Applications Support and Enhancement Level 1 Problem Solving Intermediate


Infrastructure Support Level 2 Decision Making Intermediate

Network Administration and Maintenance Level 1 Communication Basic

Network Configuration Level 2 Service Orientation Basic



Software Testing Level 2

Technical Support Executive

JOB ROLE DESCRIPTION The Technical Support Executive provides technical support, troubleshoots and resolves simple technical issues, and responds to help requests. He/She identifies and escalates simple issues to a higher level position. He installs computer hardware, repairs software and runs diagnostic programmes. He documents service repairs and trains users as needed. He generates routine reports in the required format and develops an understanding of business needs or technical requirements. He is required to be on standby with on-call availability with varied shifts including nights, weekends and holidays.

He displays willingness to learn and is committed to provide service level excellence in everything that he does. He is able to articulate effectively and works well within a team.

33




Audit and Compliance Level 3 Sense Making Intermediate

Business Risk Management Level 3 Problem Solving Basic

Programme Management Level 3 Communication Intermediate

Quality Assurance Level 3 Digital Literacy Intermediate

Security Education and Awareness Level 3 Interpersonal Skills Basic

IT Auditor

JOB ROLE DESCRIPTION The IT Auditor, under general supervision carries out routine phases of the systems audit function. He/She audits moderately complex new and existing information systems applications to ensure that appropriate controls exist, that processing is efficient and accurate and that systems and procedures comply with organisational standards. He assists with the analysis of records, systems and processes as well as the preparation of written documentation of work performed and develops reports.

He has a natural ability to process diverse sets of information and see relevant interdependencies and linkages. He is inquisitive and observant when analysing issues, and is able to articulate concepts and ideas effectively.

34




Data Centre Facilities Management Level 2 Problem Solving Basic

Data Migration Level 3 Decision Making Basic

Infrastructure Support Level 2 Communication Basic

IT Asset Management Level 2 Teamwork Basic

Problem Management Level 3 Digital Literacy Basic

Procurement Level 2


Data Centre Engineer

JOB ROLE DESCRIPTION The Data Centre Engineer provides data centre systems maintenance and monitoring service and basic support in data centre equipment installation. He/She monitors data volume, maintains internal documentation and performs independent troubleshooting of recurring issues whenever required. He is required to be on standby with on-call availability with varied shifts including nights, weekends and holidays.

He is inquisitive and displays a positive attitude when facing obstacles. He follows a logical process when making decisions. He is also able to communicate effectively and works well in a team.

35


Quality Analyst

JOB ROLE DESCRIPTION The Quality Analyst works under close supervision and applies knowledge of subject matter in Quality Assurance. He/She performs routine activities related to conducting quality assurance audits and regulatory inspections. He maintains documentation of inspection records.

He is inquisitive and displays a natural inclination for analysis and quality assurance. He is able to articulate effectively and works well in a team.



Quality Assurance Level 3 Problem Solving Basic

Quality Engineering Level 3 Communication Basic

Test Planning Level 2 Digital Literacy Intermediate

Teamwork Basic

Decision Making Basic

36




Business Needs Analysis Level 3 Problem Solving Advanced

Configuration Tracking Level 2 Sense Making Advanced

Infrastructure Support Level 3 Decision Making Advanced

IT Asset Management Level 3 Communication Intermediate

Network Administration and Maintenance Level 3 Teamwork Intermediate

Performance Management Level 4


Procurement Level 3





Senior Systems Administrator

JOB ROLE DESCRIPTION The Senior Systems Administrator undertakes complex projects related to systems provisioning, installations, configurations as well as monitoring and maintenance. He/She applies highly developed specialist knowledge and skills in systems administration and works toward continuous optimisation of systems performance. He implements systems improvements and instructs other IT staff in the resolution of complex issues. He is required to be on standby with on-call availability with varied shifts including nights, weekends and holidays.

He is able to quickly and effectively solve issues as they arise. He is able to methodically identify the cause of the issue, evaluate it and develop a solution in collaboration with the team. He communicates effectively and displays high level of service standards.

37






Data Engineering Level 2 Decision Making Advanced

Data Migration Level 3 Communication Intermediate

Database Administration Level 3 Teamwork Intermediate





Procurement Level 3



Senior Database Administrator

JOB ROLE DESCRIPTION The Senior Database Administrator undertakes complex projects requiring additional technical knowledge and makes decisions on ambiguous administrative and support issues. He/She applies highly developed specialist knowledge and skills in database administration. He implements database improvements and is capable of instructing other IT staff in the resolution of most complex issues. He is required to be on standby with on-call availability.

He is able to quickly and effectively solve issues as they arise. He is able to methodically identify the cause of the issue, evaluate it and develop a solution in collaboration with the team. He communicates effectively and displays high levels of service standards.

38




Applications Support and Enhancement Level 2 Problem Solving Advanced


Infrastructure Support Level 3 Creative Thinking Basic

IT Asset Management Level 3 Decision Making Advanced

Network Administration and Maintenance Level 2 Communication Intermediate

Network Configuration Level 3



Procurement Level 2




Support Analyst

JOB ROLE DESCRIPTION The Support Analyst provides technical support to end users on various technical issues and problems relating to hardware and software. He/She responds, documents and resolves service tickets in a timely manner and according to Service Level Agreements. He creates new report templates and formats for new analysis. He interacts with cross-functional teams, understands support requirement, performs ad-hoc root cause analysis, develops checklists for typical problems and defines methods for issue resolution and prevention. He is required to be on standby with on-call availability, varied shifts including nights, weekends and holidays. He understands the service level requirements and strives for continuous service improvement by providing quality technical support to end users.

He is able to identify interdependencies when analysing problems and developing creative solutions. He displays a sound judgement when making decisions and demonstrates initiative when situation calls for action.

39




Audit and Compliance Level 4 Sense Making Intermediate

Business Risk Management Level 4 Problem Solving Basic

IT Standards Level 4 Communication Intermediate

IT Strategy Level 4 Interpersonal Skills Intermediate

Programme Management Level 4 Digital Literacy Basic

Quality Assurance Level 4




Senior IT Auditor

JOB ROLE DESCRIPTION The Senior IT Auditor, under general direction audits the most complex in new and existing information systems applications to ensure that appropriate controls exist, that processing is efficient and accurate and that information systems procedures are in compliance with organisational standards. He/She may also perform work to accomplish investigative and/or advisory services. He analysis records, systems and processes, prepares written documentation of work performed and develops reports. He interviews and advises personnel from lower to upper-level management concerning the work and to convey results.

He is detailed-oriented and is passionate about interpreting data to uncover patterns and trends between various sources of information. He is able to independently drive for resolution of issues, clearly articulate concepts and provide advice to the broader audience.

40





Data Centre Facilities Management Level 3 Decision Making Intermediate

Data Migration Level 3 Leadership Basic

Infrastructure Support Level 3 Communication Intermediate

IT Asset Management Level 3 Teamwork Intermediate


Procurement Level 3

Programme Management Level 3


Senior Data Centre Engineer

JOB ROLE DESCRIPTION The Senior Data Centre Engineer provides support in data centre equipment installation, logging data on installed corporate server base, developing procedures for server installation, racking, unracking or decommissioning hardware and cable patching from server through to server farm switches. He/She assists in creating reports that will be used for capacity planning in the data centre. He monitors data volume and performs troubleshooting of non-routine or novel issues with little precedence whenever required. He is required to be on standby with on-call availability with varied shifts including nights, weekends and holidays.

He understands the data centre environment and strives for its continuous improvement. He applies a systematic approach to analyse problems and develop solutions. He displays a sound judgement when making decisions and exhibits initiative when situation calls for action.

41


Quality Engineer

JOB ROLE DESCRIPTION The Quality Engineer applies well developed, proficient knowledge and skills in Quality Assurance. He/She conducts process and product quality audit to ensure conformance to specifications and recommends corrective actions for unsatisfactory conditions. He focuses on operations that may have a direct impact on outcome and results within operational scope.

He exhibits a keenness for understanding system requirements and specifications. He is detailed in safeguarding quality standards and provides corrective recommendations based on sound judgement. He is effective in communicating his ideas and is able to function well within a team.



Problem Management Level 3 Problem Solving Intermediate

Quality Assurance Level 4 Communication Basic

Quality Engineering Level 3 Teamwork Basic

Stakeholder Management Level 2 Decision Making Basic

Test Planning Level 3 Digital Literacy Intermediate

42




Business Continuity Level 4 Leadership Intermediate

Business Needs Analysis Level 4 Resource Management Basic

Emerging Technology Synthesis Level 4 Teamwork Intermediate

IT Standards Level 4 Communication Advanced

IT Strategy Level 4 Creative Thinking Intermediate

Procurement Level 4





Systems Administration manager

JOB ROLE DESCRIPTION The Systems Administration Manager manages the systems administration function and leads the organisation’s system projects and environments. He/She focuses on setting goals and priorities and on mentoring and coordination as well as providing technical leadership. He plans and oversees systems upgrades and migrations and ensures systems are up-to-date with the latest patches and are coherent across the organisation. He directs the development and maintenance of technical documentation.

He possesses strong leadership and communication abilities, and is able to set realistic goals and implement appropriate plans to guide the team toward achieving those goals. He is able to address multi-faceted issues effectively and in a collaborative manner including across departments.

43




Business Continuity Level 4 Leadership Intermediate

Business Needs Analysis Level 4 Resource Management Basic

Emerging Technology Synthesis Level 3 Teamwork Intermediate

Data Engineering Level 3 Communication Advanced

Data Governance Level 4 Creative Thinking Intermediate

Data Migration Level 4

Database Administration Level 4

IT Standards Level 4


Procurement Level 4




Database Administration manager

JOB ROLE DESCRIPTION The Database Administration Manager manages the database administration function and leads the organisation’s database projects, environments and systems. He/She focuses on setting goals and priorities and on mentoring and coordination as well as providing technical leadership. He plans and oversees database upgrades and migrations and ensures systems are up-to-date with the latest patches and are coherent across the organisation. He directs the development and maintenance of technical documentation as well as training of users, as and when required.


44




Applications Support and Enhancement Level 3 Leadership Intermediate

Business Continuity Level 4 Resource Management Basic

Disaster Recovery Management Level 4 Teamwork Advanced

Emerging Technology Synthesis Level 4 Communication Advanced

IT Standards Level 4 Creative Thinking Intermediate

Procurement Level 4

Quality Standards Level 4


Support manager

JOB ROLE DESCRIPTION The Support Manager manages the IT support function. He provides management to a group of IT professional and support staff and focuses on setting goals and priorities. He/She plans and directs the information processing activities of the organisation and coordinates the effective design, implementation and operation of management information systems and applications. He oversees the maintenance and upgrading of support systems and conducts on-site training to promote efficient operations.


45




Audit and Compliance Level 5 Decision Making Advanced

Business Risk Management Level 5 Problem Solving Intermediate

IT Governance Level 4 Sense Making Intermediate

IT Standards Level 4 Communication Advanced

IT Strategy Level 4 Interpersonal Skills Advanced






IT Audit manager

JOB ROLE DESCRIPTION The IT Audit Manager develops the IT Audit framework and manages all activities relating to the audit of information systems and procedures. He/She develops information systems audit plans and control guidelines. He selects and trains audit personnel, assigns work to personnel and directs their activities. He reviews and evaluates work and prepares performance reports. He confers with and advises subordinates on administrative policies and procedures, technical problems, priorities, and methods. He consults with and advises senior leaders regarding internal controls and security procedures, prepares activity and progress reports relating to the information systems audit function.

He possesses strong leadership and communication abilities and is able to set realistic goals and implement appropriate plans to guide the team toward achieving those goals. He has a deep understanding of the environment in which systems operate and is able to advise and influence key stakeholders.

46




Business Continuity Level 4 Problem Solving Advanced

Business Needs Analysis Level 4 Decision Making Intermediate

Data Centre Facilities Management Level 4 Leadership Intermediate

Data Migration Level 4 Communication Advanced






Procurement Level 4



Sustainability Management Level 4

Data Centre manager

JOB ROLE DESCRIPTION The Data Centre Manager oversees the day-to-day operations at data centre. He/She plans, directs, supervises and evaluates work flow and sets standards for systems and processes. He coordinates work activities to achieve operational efficiency to meet requirements, recognises and recommends operational improvements. He manages engineers as well as database team to provide support and troubleshooting. He is required to be on standby with on-call availability with varied shifts including nights, weekends and holidays.


47




Business Risk Management Level 4 Problem Solving Intermediate

Performance Management Level 4 Leadership Basic

Problem Management Level 4 Decision Making Intermediate

Quality Assurance Level 4 Teamwork Intermediate

Quality Engineering Level 4 Communication Intermediate




Senior Quality Engineer

JOB ROLE DESCRIPTION The Senior Quality Engineer applies highly developed, proficient knowledge and skills in Quality Assurance. He/She will be involved in establishing quantitative measurements and techniques for measuring quality. He possesses expertise in external standards for quality in the organisation’s industry field. He interacts with internal and external stakeholders as and when required. He may instruct and coach other professionals.

He uses sound judgement and creative thinking to drive development and implementation of appropriate measurement methods and techniques to be used in systems testing and resolution of any issues that might arise. He is able to lead and align the team behind common objectives and priorities.

48






Database Administration Level 5 Creative Thinking Advanced

Disaster Recovery Management Level 5 Developing People Advanced

Infrastructure Strategy Level 4 Transdisciplinary Thinking Advanced

IT Strategy Level 4


Procurement Level 4




Senior IT Operations And Support manager

JOB ROLE DESCRIPTION The Senior IT Operations and Support Manager manages systems and database administration and help desk function. He/She focuses on strategic and policy development aspects that will have medium-term consequences on the operation of the function and impact elements of organisation performance. He focuses on setting goals and priorities, allocates accountability among staff, manages the career development of others, liaises with professional staff and other managers, advises the business on technology-related issues and engages in medium-term planning.

He possesses an end-to-end understanding of an organisation’s system environment and its critical elements that need to be actively managed to ensure service levels are met. He is a driven leader, able to align the team behind strategic business priorities and to motivate key stakeholders to strive for continuous improvement at all levels.

49




Business Risk Management Level 4 Leadership Intermediate

Performance Management Level 5 Communication Advanced

Problem Management Level 5 Teamwork Advanced

Programme Management Level 5 Decision Making Intermediate

Quality Assurance Level 5 Problem Solving Advanced

Quality Engineering Level 5




Quality manager

JOB ROLE DESCRIPTION The Quality Manager plans and manages the implementation of quality assurance activities and ensures adequate testing and inspections before implementation. He/She oversees the quality assurance function and has short-term operational and tactical responsibilities. He focuses on setting goals and priorities and on mentoring and coordination of effort as well as providing technical leadership. He focuses on policy and strategy implementation and control.

He possesses strong leadership and communication abilities and is proficient in setting realistic goals and implementing appropriate plans to guide the team towards achieving those goals. He is able to address multi-faceted issues effectively and in a collaborative manner across departments.

50






Change Management Level 5 Decision Making Advanced

Contract Management Level 5 Problem Solving Advanced

Data Centre Facilities Management Level 5 Developing People Advanced



Infrastructure Strategy Level 5



IT Governance Level 5


IT Strategy Level 5



Procurement Level 5






Head Of IT Operations And Support

JOB ROLE DESCRIPTION The Head of IT Operations and Support drives the vision and strategy for the IT Operations and Support function. He/She sets the direction for systems and database administration, day-to-day IT Support and operations, data centre operations and system and quality assurance through the delivery of services as per business requirements; controls costs and manages vendors. He ensures compliance with organisation’s quality standards, international standards and government regulations. He is an energetic leader with the commitment to drive large teams toward achieving service level excellence.

He is effective in setting direction aligned to the strategic positioning of the business and the IT function overall. He is able to impress upon the team the need to continuously improve service levels and increase efficiencies.

51

Notes

Infrastructure

JOB ROLES PAGE

Infrastructure Executive 54

Senior Infrastructure Executive 55

Senior Planning and Design Engineer 56

Cloud Engineer 57

Infrastructure Engineer 58

Senior Cloud Engineer 59

Senior Infrastructure Engineer 60

Principal Planning and Design Architect 61

Principal Cloud Architect 62

Infrastructure Manager 63

Senior Infrastructure Architect 64

Head of Infrastructure 65



Chief Digital Officer 129

53

Planning manager

Marcus Su’s passion for the ICT industry began 10 years ago when he was first introduced to programming. “I felt a sense of achievement every time I was able to solve programming problems,” he explains.

With that passion, Marcus was determined to develop a career where he could solve real-world problems with technology. He decided to join Singtel as he felt working for the multi-national company would allow him to gain a global perspective, and at the same time, contribute to a home-grown corporation.

As Planning Manager, Marcus’s responsibilities include infrastructure capacity planning and project management for the deployment of technologies such as location-based services and big data analytics solutions. He is the bridge between the commercial and technical areas, translating business needs into technical specifications to support the implementation of new and existing services. Marcus believes a passion for technology and good communication skills are crucial for this role.

“We need to understand how to apply evolving technologies and communicate with colleagues across product development, marketing, engineering, and procurement as well as external vendors involved in a project. New technology is emerging more rapidly than before and driving fast-paced industry developments, so it’s also important for us to stay up-to-date with the latest changes,” Marcus says. This is where the Skills Framework can be useful in identifying emerging trends in the sector.

Learning has been a constant in Marcus’s career journey. He credits the technical and soft skills training provided by Human Resources (HR), on-the-job training as well as mentoring from senior colleagues for helping him grow in his role.

Marcus believes the Skills Framework is a useful tool as well. “It enables professionals like me to understand the scope and skillset required of a particular career path. This complements the support provided by HR and mentoring from my managers, in helping me achieve my career goals,” he says.

Marcus aims to take up more leadership roles and people management responsibilities. He is now providing guidance to junior colleagues, and looks forward to upgrading his skills in some areas highlighted as emerging trends and learning from others in the future.

PASSION FOR PROBLEm-SOLVING

Marcus SuSingtel

“The Skills Framework complements the support provided by HR and mentoring from my managers, in helping me achieve my career goals.”

54




Cyber Incident Management Level 2 Problem Solving Basic

Infrastructure Deployment Level 1 Teamwork Basic

Infrastructure Support Level 1 Service Orientation Basic

Network Administration and Maintenance Level 1 Sense Making Basic

Network Configuration Level 2 Lifelong Learning Basic

Infrastructure Executive

JOB ROLE DESCRIPTION The Infrastructure Executive performs routine infrastructure operations and maintenance activities. He/She assists with monitoring infrastructure performance. He checks for problems in existing systems and modifies work processes by following defined procedures, processes and quality standards. He is required to be on standby with on-call availability with varied shifts including nights, weekends and holidays.

He is vigilant and proactive when monitoring systems and addressing queries or issues that may arise. He enjoys analysing problems and understanding the cause of the incidents, and strives to provide support in the development of feasible solutions within a team environment.

55




Cyber Incident Management Level 2 Problem Solving Basic


Infrastructure Design Level 3 Service Orientation Basic

Infrastructure Support Level 2 Sense Making Basic

Network Administration and Maintenance Level 2 Lifelong Learning Basic



Senior Infrastructure Executive

JOB ROLE DESCRIPTION The Senior Infrastructure Executive assists with infrastructure planning, design, operations and maintenance. He/She assists with technical infrastructure performance analysis to identify problems and risks, makes improvement recommendations and supports the implementation of preventive solutions. He follows procedures, processes and quality standards and takes appropriate corrective actions in response to readily identifiable infrastructure problems and incident. He is required to be on standby with on-call availability with varied shifts including nights, weekends and holidays.

He displays a natural curiosity for investigating issues and applying an analytical approach to solutions development and implementation. He possesses high service standards and communicates key infrastructure changes to stakeholders and management effectively.

56




Business Needs Analysis Level 3 Transdisciplinary Thinking Intermediate

Business Risk Management Level 3 Problem Solving Advanced

Disaster Recovery Management Level 4 Communication Advanced

Emerging Technology Synthesis Level 3 Creative Thinking Intermediate

Infrastructure Design Level 4 Computational Thinking Intermediate










Senior Planning and Design Engineer

JOB ROLE DESCRIPTION The Senior Planning and Design Engineer supports the planning, design and integration of infrastructure, makes recommendations related to infrastructure architecture, evaluation of hardware and software products and problem resolution. He/She may lead projects that require providing team members with instruction, guidance and advice. He works with engineers and third parties on implementing infrastructure enhancement plans. He assists the preparation of installation guides and instructions.

He is able to see connections between infrastructure components and designs infrastructure systems in order to address multi-faceted issues effectively and innovatively. He is a capable communicator and takes a keen interest in developing others.

57





Contract Management Level 3 Problem Solving Intermediate

Emerging Technology Synthesis Level 3 Decision Making Intermediate

Infrastructure Deployment Level 3 Digital Literacy Advanced

Infrastructure Design Level 3 Creative Thinking Basic


Network Administration and Maintenance Level 2






Cloud Engineer

JOB ROLE DESCRIPTION The Cloud Engineer deploys and configures solutions in the cloud. He/She automates cloud operations, develops infrastructure automation scripts and participates in the continuous improvement of cloud solutions. He participates in the specification, setup and runs Proof of Concepts (PoC) and demonstrations. He defines and deploys monitoring, metrics, and logging systems. He administers and maintains servers across virtual platforms and leverages open source solutions to automate tasks. He creates and improves procedures and authors technical documentation to enable self-service for most operational tasks.

He is meticulous in his approach, possesses inventiveness and attention to detail that aids in the development of solutions. He has the ability to understand the business requirements and propose affordable and feasible solutions.

58






Infrastructure Design Level 3 Service Orientation Basic

Infrastructure Support Level 3 Sense Making Basic

Network Administration and Maintenance Level 3 Lifelong Learning Basic






Infrastructure Engineer

JOB ROLE DESCRIPTION The Infrastructure Engineer focuses on delivering stable, efficient and reliable infrastructure operations through day-to-day performance monitoring and maintenance. He/She supports the design, testing and implementation of routine installations of hardware including computers, network components and multi-functional devices and maintains infrastructure system analysis and reporting tools. He may lead important projects that require providing team members with instructions, guidance and advice. He resolves complex issues and conducts fault analysis. He is required to be on standby with on-call availability with varied shifts including nights, weekends and holidays.

He possesses a natural knack for investigating infrastructure related issues while taking a methodical approach towards performance monitoring. He maintains high standards of customer service and works well with his team to resolve complex issues.

59




Business Innovation Level 4 Problem Solving Advanced



Contract Management Level 4 Transdisciplinary Thinking Basic

Emerging Technology Synthesis Level 4 Creative Thinking Intermediate

Infrastructure Deployment Level 4

Infrastructure Design Level 4









Senior Cloud Engineer

JOB ROLE DESCRIPTION The Senior Cloud Engineer applies extensive technical knowledge of cloud technology and infrastructure to develop and deploy hybrid/multi-cloud solutions aligned with business objectives and security requirements. He/She plans and executes migration of infrastructure from on premise servers to the cloud and implements security controls. He builds and maintains auditing and reporting tools that provide information on the current and historical status of infrastructure. He develops Proof of Concept (PoC) and performs production engagements on the demo cloud. He monitors the performance.

He is a creative and comfortable in dealing with the diversity of tasks. He ensures that the proposed solution is feasible from multiple perspectives in the areas of ease of migration, affordability and security.

60






Infrastructure Deployment Level 4 Service Orientation Intermediate

Infrastructure Design Level 4 Sense Making Intermediate

Infrastructure Support Level 3 Developing People Basic








Senior Infrastructure Engineer

JOB ROLE DESCRIPTION The Senior Infrastructure Engineer supports and maintains infrastructure operations; monitors infrastructure performance and resolution of technical problems. He/She leads high impact projects, prioritises and assigns tasks to ensure that team’s resources are used effectively and that infrastructure projects are implemented in accordance with plans and budgets. He identifies and resolves highly complex or specialised issues that may require the establishment of new techniques and processes. He anticipates internal and/or external business challenges and/or regulatory issues and recommends improvements. He is required to be on standby with on-call availability with varied shifts including nights, weekends and holidays.

He applies a critical and analytical approach to resolving technical problems. He works well with his team and is able to guide them to ensure infrastructure projects are well implemented.

61




Business Innovation Level 4 Transdisciplinary Thinking Advanced


Business Risk Management Level 4 Communication Advanced

Disaster Recovery Management Level 5 Creative Thinking Intermediate

Emerging Technology Synthesis Level 4 Computational Thinking Intermediate












Principal Planning and Design Architect

JOB ROLE DESCRIPTION The Principal Planning and Design Architect plans and designs infrastructure systems. He/She leads high impact projects, coordinates and manages resources and applies the necessary tools and engineering principles to create and design the infrastructure in accordance with approved guidelines. He prepares detailed architectural and installation plans, performs technical evaluation of software, hardware and systems, and recommends improvements as needed.

He is able to see connections between infrastructure components and propose innovative infrastructure solutions. He adopts an analytical approach when preparing plans and recommendations for improvements and has the ability to influence stakeholders.

62




Business Innovation Level 5 Communication Advanced

Business Needs Analysis Level 4 Creative Thinking Advanced

Business Process Re-engineering Level 4 Decision Making Advanced

Change Management Level 4 Transdisciplinary Thinking Intermediate






IT Strategy Level 4








Principal Cloud Architect

JOB ROLE DESCRIPTION The Principal Cloud Architect defines, designs, develops and releases cloud-based infrastructure solutions. He/She manages transformational journeys towards the use of cloud-based technology and liaises with the business throughout the request-delivery-support life cycle acting as the technical interface and solution delivery owner. He oversees scripting for automation and software deployment and recommends improvements to increase performance and scalability. He analysis the usage to identify opportunities for optimising the cost of cloud services.

He has a creative and critical mind, enjoys identifying linkages and interconnections among various parts of a system or architecture. He is a technical expert who is people-oriented, consultative and is able to actively engage stakeholders in designing optimal architectures.

63




Audit and Compliance Level 4 Leadership Intermediate

Business Innovation Level 5 Problem Solving Intermediate

Business Needs Analysis Level 5 Resource Management Intermediate

Business Risk Management Level 4 Developing People Intermediate

Disaster Recovery Management Level 5 Communication Intermediate








Portfolio Management Level 4







Infrastructure manager

JOB ROLE DESCRIPTION The Infrastructure Manager drives the implementation of strategy for infrastructure operations and maintenance to ensure availability of stable and secure systems. He/She manages project resource allocation and develops infrastructure implementation, operations and maintenance engineers; scopes out policies and sets performance expectations. He identifies problems and presents new methodologies and/or solutions to key stakeholders to enhance and improve the delivery of infrastructure operations and maintenance services.

He is able to address multi-faceted issues effectively to ensure systems are stable and secure. He adopts a methodical approach to managing project resources and communicates well to his team and key stakeholders on the solutions developed.

64




Business Continuity Level 4 Transdisciplinary Thinking Advanced

Business Needs Analysis Level 4 Digital Literacy Advanced

Business Risk Management Level 4 Creative Thinking Intermediate

Cyber Incident Management Level 4 Communication Intermediate













Senior Infrastructure Architect

JOB ROLE DESCRIPTION The Senior Infrastructure Architect provides the highest level of technical advice to senior leaders in the area of infrastructure planning & design. He/She takes ownership for multiple large-scale infrastructure projects to ensure alignment with security standards, performance optimisation and scalability needs of the enterprise. He reviews internal and external infrastructure requirements, conducts technology evaluation and testing, and develops guidelines for implementation.

He adopts an analytical approach to developing innovative infrastructure design that meets business requirements. He possesses knowledge in multiple/diverse areas and is able to present ideas and influence stakeholders.

65




Audit and Compliance Level 5 Leadership Advanced

Business Innovation Level 6 Creative Thinking Advanced


Business Risk Management Level 5 Service Orientation Advanced

Cyber Risk Management Level 5 Communication Advanced






IT Strategy Level 5










Head of Infrastructure

JOB ROLE DESCRIPTION The Head of Infrastructure provides direction for the design, implementation and maintenance of the physical and/or virtual infrastructure. He/She develops and implements operating policies, strategies and tactics. He sets the direction for the methodologies, tools and frameworks used in the infrastructure design and builds a strong partnership with key stakeholders from a strategic and operational perspective to ensure alignment with business requirements and expectations.

He is a strong leader, with a broad sense of perspective and the ability to influence key internal and external stakeholders. He is strategic in his approach to managing resources and developing capabilities within the team.

Data

JOB ROLES PAGE

Data Analyst 68

Data Engineer 69

Business Intelligence Manager 70

Senior Data Engineer 71

Data Scientist 72

Information Architect 73

Senior Data Scientist 74

Business Intelligence Director 75

Chief Data Scientist 76

67

Regional marketing Analyst

Vicnan Pannirselvam’s background is rather unconventional for a data specialist. He was trained in media and communications, then studied philosophy, politics and economics. At the root of it all, however, was an immense love for solving problems. Being a data specialist gives him interesting problems to tackle, and allows him to develop impactful solutions.

As Regional Marketing Analyst in Uber, Vicnan is part of the central analytics and data science team that serves the needs of the APAC (North Asia, Southeast Asia, Australia, and New Zealand) markets. His team builds the analysis and models to help in making strategic and operational decisions while adding to Uber’s collective knowledge. He also supports the regional brand and campaigns team for marketing activities.

For Vicnan, staying curious and having great pride in one’s work is key. “The role sometimes feels like being a detective – sorting through immense amounts of data to get at the root of the situation. Being curious keeps it from being a chore. Pride means that you’ll equip yourself with the skills needed to do the job well – there’s always something new to learn, and you’ll push yourself to learn it,” he says.

This hunger to learn is evident in his desire to pick up new skills. Using his SkillsFuture credits, he recently completed a Coursera certificate in Data Science at Scale and is currently pursuing a part-time Masters degree in Systems Thinking. This is the same drive he thinks new entrants in the industry should possess. His advice to them: “Just dive into it. It isn’t as inaccessible as it seems – resources are everywhere for you to learn, especially in Singapore. That’s how I got started!”

Vicnan feels the Skills Framework can provide guidance on career progression. “It’s really helpful to see where the possibilities lie ahead, especially in such a nascent profession. I can look ahead to see what the future could hold, and what skills would be useful to make professional moves.”

FINDING ImPACTFUL SOLUTIONS

Vicnan PannirselvamUber

“The Skills Framework is really helpful to see where the possibilities lie ahead, especially in such a nascent profession.”

68




Analytics and Computational Modelling Level 3 Communication Intermediate

Business Needs Analysis Level 3 Computational Thinking Basic

Data Engineering Level 4 Lifelong Learning Intermediate

Data Strategy Level 4 Problem Solving Basic

Data Visualisation Level 3 Sense Making Intermediate


Data Analyst

JOB ROLE DESCRIPTION The Data Analyst blends historical data from available industry reports, public information, field reports or purchased sources and performs analysis to support business and product decisions. He/She uses development tools to generate reports, dashboards and analytical solutions according to business rules and specifications. He leads important projects and coordinates with internal teams to develop projection on the outcome of implementing certain business strategies that result in actionable insights.

He enjoys working with data and displays willingness to learn. He adopts an analytical approach to solving problems and displays confidence when communicating ideas.

69




Analytics and Computational Modelling Level 3 Transdisciplinary Thinking Basic

Business Needs Analysis Level 3 Interpersonal Skills Basic

Data Design Level 4 Sense Making Intermediate

Data Engineering Level 3 Problem Solving Intermediate

Data Migration Level 3 Creative Thinking Intermediate

Data Visualisation Level 3





Data Engineer

JOB ROLE DESCRIPTION The Data Engineer supports the design, implementation and maintenance of data flow channels and data processing systems that support the collection, storage, batch and real-time processing, and analysis of information in a scalable, repeatable and secure manner. He/She focuses on defining optimal solutions to data collection, processing and warehousing. He designs, codes and tests data systems and works on implementing those into the internal infrastructure. He focuses on collecting, parsing, managing, analysing and visualising large sets of data to turn information into insights accessible through multiple platforms.

He is passionate about numbers and works with large data sets. He has a keenness for understanding business processes and resolving challenges in order to provide solutions with the help of clean and interlinked databases and architectures.

70




Analytics and Computational Modelling Level 4 Communication Advanced

Business Innovation Level 5 Computational Thinking Intermediate

Business Needs Analysis Level 5 Lifelong Learning Intermediate

Data Governance Level 4 Problem Solving Advanced

Data Strategy Level 5 Resource Management Intermediate


Enterprise Architecture Level 4



Business Intelligence manager

JOB ROLE DESCRIPTION The Business Intelligence (BI) Manager identifies and translates market opportunities into actionable recommendations for the organisation. He/She supervises professionals in gathering and analysing business intelligence data to help make informed business decisions. He manages the timely reporting of data analysis outcomes and effectively communicates findings, insights and recommendations to business leaders. He develops data and/or information quality metrics and researches new technology and develops business cases to support enterprise wide business intelligence solutions.

He has a deep passion for analysing and resolving complex problems through a systematic approach. He displays an intellectual curiosity as well as the capability to engage with stakeholders to understand business issues.

71




Analytics and Computational Modelling Level 4 Transdisciplinary Thinking Intermediate

Business Needs Analysis Level 4 Creative Thinking Intermediate

Change Management Level 4 Interpersonal Skills Intermediate

Data Design Level 5 Leadership Intermediate

Data Engineering Level 4 Resource Management Basic

Data Governance Level 4

Data Migration Level 4

Data Strategy Level 4








Senior Data Engineer

JOB ROLE DESCRIPTION The Senior Data Engineer designs, implements and oversees maintenance of data flow channels and data processing systems that support the collection, storage, batch and real-time processing, and analysis of information from structured and unstructured sources in a scalable, repeatable and secure manner. He/She assists data scientists with the extraction of valuable insights from data sets to derive valuable and actionable insights and recommendations that support business requirements. He involves in rollouts, upgrades, implementation and release of data system changes as required for streamlining of internal practices.

He possesses natural inclination for understanding business processes and relevant data requirements. He easily builds rapport with others and is able to put forth his ideas and recommendations in a persuasive manner, to influence stakeholders and decisions.

72




Analytics and Computational Modelling Level 4 Transdisciplinary Thinking Basic


Data Design Level 4 Sense Making Intermediate

Data Governance Level 4 Problem Solving Intermediate

Data Strategy Level 4 Creative Thinking Intermediate







Data Scientist

JOB ROLE DESCRIPTION The Data Scientist analysis data through application of scientific methods and data-discovery tools. He integrates and prepares large and varied datasets, and models complex business problems. He/She discovers business insights and identifies opportunities through the use of statistical, algorithmic, mining and visualisation techniques. He assists with architecting specialised database and computing environments, developing methodologies, performing analysis, summarising results and developing conclusions . He possesses a combination of analytic, machine learning, data mining and statistical skills as well as experience with algorithms and coding.

He has a deep passion for analysing and resolving complex business problems. He displays an intellectual curiosity about the business needs as well as the capability to engage with stakeholders to understand business issues.

73




Business Needs Analysis Level 5 Transdisciplinary Thinking Intermediate

Data Design Level 5 Creative Thinking Intermediate

Data Engineering Level 4 Interpersonal Skills Intermediate

Data Governance Level 4 Leadership Intermediate

Data Migration Level 4 Resource Management Basic









Information Architect

JOB ROLE DESCRIPTION The Information Architect designs systems to facilitate access to and finding of information. He/She plans, designs, develops and tests internal information-delivery solutions and data models with the focus on providing a positive user experience. He works with end users to specify requirements, create and implement designs to meet internal and client-facing objectives. He develops information management standards and practices.

He integrates diverse needs and perspectives from internal and external clients, possesses a creative mind to develop new and fresh ideas and solutions. He possesses strong leadership and communication abilities and is able to influence key stakeholders and clients he interfaces with.

74




Analytics and Computational Modelling Level 5 Transdisciplinary Thinking Intermediate

Business Innovation Level 4 Creative Thinking Intermediate

Business Needs Analysis Level 4 Interpersonal Skills Intermediate

Data Design Level 5 Leadership Intermediate

Data Governance Level 5 Resource Management Basic








Senior Data Scientist

JOB ROLE DESCRIPTION The Senior Data Scientist plans and leads the development of new data analytic techniques, methodologies and analytical solutions from design through to implementation, prototyping and testing. He/She identifies and develops core data science components for the delivery of projects, architects specialised database and computing environments, explores and visualises complex data set to provide incremental business value. He builds data manipulation and data processing tools, creates models and algorithms, proposes and adopts new technologies. He provides technical input to client proposals and commercial activities. He guides and mentors lower-level team members.

He has the ability to adopt a broader perspective and display analytical thinking to identify connections between concepts. He is able to influence key stakeholders and spearhead a data-driven approach to resolve business issues.

75





Business Innovation Level 6 Computational Thinking Advanced


Data Governance Level 5 Global Mindset Advanced

Data Strategy Level 6 Resource Management Advanced





Business Intelligence Director

JOB ROLE DESCRIPTION The Business Intelligence (BI) Director sets the strategy, vision and policy for managing the day-to-day strategic and tactical operations of the BI teams. He/She holds responsibilities associated with historical data sourcing and preparation, data storage, reporting, analytics, data exploration and information delivery. He works with senior management to understand and prioritise data and information requirements. He oversees the development of testing methodology and criteria, standards, policies and procedures for the structure and attributes of the business intelligence tools and systems. He oversees budgeting and planning.

He has the ability to adopt a broader perspective and display analytical thinking for BI solutions. He is able to influence key stakeholders and spearhead a data driven approach to resolve business issues.

76





Business Innovation Level 5 Leadership Advanced

Business Needs Analysis Level 5 Interpersonal Skills Advanced

Data Design Level 5 Transdisciplinary Thinking Advanced

Data Engineering Level 5 Global Mindset Intermediate

Data Governance Level 6







Chief Data Scientist

JOB ROLE DESCRIPTION The Chief Data Scientist oversees the overall data management within an organisation and possesses the capability to make breakthroughs in deriving business value out of data. He/She drives the development and adoption of analytical techniques to create data solutions that can scale to volume, velocity and variety of data according to the needs of the business. He acts as a data science evangelist and educates senior leaders on benefits of data. He uses data to determine how it can be used to inform strategy decisions and be integrated into a larger vision of the organisation. He develops actionable recommendations, champions change and encourages stakeholders to adopt a data-driven approach to problem-solving. He develops internal data science talent and data policies.

He has the ability to adopt a broader perspective and display analytical thinking. He is able to influence key stakeholders and spearhead a data-driven approach to resolve business issues.

77

Notes

Professional Services

JOB ROLES PAGE

Associate Business Analyst 80

IT Consulting Analyst 81

Business Analyst 82

IT Consultant 83

Solutions Integration Architect 84

Senior Business Analyst 85

Project Manager 86

Senior IT Consultant 87

Enterprise Architect 88

Principal Solutions Architect 89

Program Manager 90

Principal IT Consultant 91

Principal Enterprise Architect 92

Program Director 93

Head of IT Consulting 94




79

Senior manager, Service Delivery – Enterprise Operations

Having worked in the industry for 13 years, Chew Yi Fei has witnessed first-hand how Information and Communications Technology (ICT) has made day-to-day processes more efficient. As Senior Manager in Service Delivery at IHiS, his role is to manage the support and maintenance work for several Enterprise IT Applications used in JurongHealth Campus. His team collaborates with various internal and external stakeholders to ensure the IT systems are running according to service standards.

One of the biggest challenges Yi Fei faced was setting up a new clinic in 2013. New IT infrastructure, hardware and various types of software applications had to be implemented in less than four months. As the IT Project Manager, he had to be decisive in prioritising which tasks could be fast-tracked.

Through constant communication with stakeholders and maintaining a positive spirit within his team, Yi Fei’s hard work eventually paid off. “It is hard to describe the immense feeling of satisfaction and relief when I witnessed the end-to-end clinic workflows being executed successfully via the IT systems implemented by us.”

“In the midst of technological advancements and ever pressing project deadlines, we could risk losing our original goals and objectives. It is important to take a step back at times to review whether we are ‘doing the right things’ before making sure that we are ‘doing things right’,” he explains.

To achieve his goal of improving service delivery, he is considering taking up advanced courses in the near future. “I think the Skills Framework will be a good reference for me to find out more about the ICT industry trends and skills in demand with relevance to our local context. It will help me make more informed decisions on training, career development and skills upgrading based on my current role.”

FROm CHALLENGES TO TRIUmPHS

Chew Yi FeiIntegrated Health Information Systems (IHiS)

“It is important to take a step back at times to review whether we are ‘doing the right things’ before making sure that we are ‘doing things right.”

80





Data Visualisation Level 3 Computational Thinking Basic

Programme Management Level 3 Lifelong Learning Intermediate

Software Testing Level 2 Problem Solving Basic

Stakeholder Management Level 3 Sense Making Intermediate


Technical Sales Support Level 2


Associate Business Analyst

JOB ROLE DESCRIPTION The Associate Business Analyst provides analytical support for the development of technology solutions that meet business needs. He/She assists senior team members with projects. He partners with stakeholders to identify, clarify, and document complex issues they are facing. He assists with the assessment of the viability and effectiveness of technical systems and business processes in meeting these needs.

He facilitates communication between business and technology teams. He has a passion for learning and is comfortable exploring and analysing data. He also adopts a structured and systematic approach to analysing business processes and solving problems.

81




Business Needs Analysis Level 2 Communication Basic

Change Management Level 3 Interpersonal Skills Basic

Programme Management Level 3 Problem Solving Basic

Stakeholder Management Level 2 Lifelong Learning Basic

System Integration Level 3 Teamwork Basic


IT Consulting Analyst

JOB ROLE DESCRIPTION The IT Consulting Analyst provides analytical support to the consulting team, conducting research and data analysis to support the team’s conclusions and recommendations. He/She develops working relationships with clients built based on an understanding to their businesses and challenges. He applies the consulting process, tools and methods and assists in preparing client presentation and documentation. He maintains daily contact with lower and middle-level client management in the field.

He possesses a genuine curiosity and thirst for knowledge, and enjoys the challenge of developing solutions to IT problems and projects. He thrives in a team environment and is comfortable communicating and interacting with stakeholders and clients.

82




Business Innovation Level 4 Communication Intermediate

Business Needs Analysis Level 3 Computational Thinking Intermediate

Business Risk Management Level 3 Decision Making Intermediate

Data Strategy Level 4 Sense Making Advanced

Data Visualisation Level 4 Transdisciplinary Thinking Basic








Business Analyst

JOB ROLE DESCRIPTION The Business Analyst develops and designs system solutions, tests the performance and usability of systems and prepares user training documentation. He/She handles situations which may require broad research of client business processes and requirements, information technology requirements, procedures or problems according to business needs. He acts as a liaison between system users and technical staff to address questions and issues.

He possesses an analytical mind, and is able to see interconnections with system solutions and usability. He adopts a systematic approach in handling ambiguous or complex issues, and actively discusses his perspectives to arrive at effective solutions.

83




Business Development Level 3 Communication Intermediate


Change Management Level 3 Problem Solving Intermediate

Partnership Management Level 4 Teamwork Intermediate

Problem Management Level 3 Lifelong Learning Intermediate






IT Consultant

JOB ROLE DESCRIPTION The IT Consultant works in partnership with clients, advising them on the best use of IT to meet specific business requirements. He/She conducts business needs assessment and develops information systems solutions that meet the organisation’s objectives. He acts as a bridge between users and the technical team, understanding both client requirements and expected Return on Investment (ROI). He supervises and reviews work of less experienced personnel and provides training.

He possesses intellectual curiosity and a knack for analysing and solving problems amidst ambiguity. He is a team player who easily builds rapport with others and is comfortable communicating and discussing ideas or solutions with clients.

84




Application Integration Level 4 Problem Solving Advanced

Business Development Level 4 Computational Thinking Advanced


Business Needs Analysis Level 4 Digital Literacy Advanced

Business Process Re-engineering Level 5 Teamwork Intermediate

Business Risk Management Level 5

Contract Management Level 3








Solutions Integration Architect

JOB ROLE DESCRIPTION The Solutions Integration Architect configures and implements information technology architecture solutions for internal and/or external clients. He/She applies highly-developed specialist knowledge and skills to analyse the functionality and constraints of recommended architecture solution across multiple systems, platforms and applications. He is responsible for analysing and translating architectural blueprints into a compatible, interoperable, stable and usable solution that meets business requirements.

He collaborates with other departments on solutions implementations. He adopts an analytical approach in developing innovative solutions to meet business requirements. He enjoys working in a team setting to implement solutions in the digital space effectively.

85




Business Development Level 3 Communication Advanced

Business Innovation Level 4 Decision Making Advanced


Business Risk Management Level 4 Sense Making Advanced

Data Strategy Level 5 Transdisciplinary Thinking Intermediate










Senior Business Analyst

JOB ROLE DESCRIPTION The Senior Business Analyst serves as the liaison between the business and IT in translating complex business needs into system solutions. He/She develops project plans, identifies and coordinates resources, involving those outside the unit. He handles situations which may require extensive research of the organisation’s business processes and requirements, information technology requirements, procedures or problems according to business needs. He addresses complex questions and/or issues.

He is able to see connections between business and IT needs of an organisation, and to develop and communicate effective system solutions. He thrives and easily draws trends from ambiguous circumstances, and addresses complex issues with sound judgement and decisions.

86





Business Risk Management Level 4 Problem Solving Advanced

Contract Management Level 4 Communication Advanced

Partnership Management Level 4 Resource Management Advanced

Performance Management Level 4 Teamwork Advanced

Procurement Level 3



Project manager

JOB ROLE DESCRIPTION The Project Manager plans projects and takes ownership of the successful implementation and achievement of project objectives. He/She defines project resources, manages project progression, and facilitates interaction and tasks of various parties to reduce the risk of overall failure. He develops and identifies advances/opportunities in project management to improve timely delivery of projects and efficient use of resources. He applies knowledge and skills in project management, project planning, budgets and methodologies.

He is an effective team player who manages project timelines, stakeholders, deliverables and resources in a structured manner. He adopts an analytical and strategic approach in developing and communicating solutions that meet project objectives and stakeholder needs.

87






Business Risk Management Level 3 Lifelong Learning Intermediate

Change Management Level 4 Decision Making Intermediate


IT Strategy Level 4








Senior IT Consultant

JOB ROLE DESCRIPTION The Senior IT Consultant applies a wealth of business knowledge or technical expertise to develop IT solutions and monitor the workflow of segments of larger projects. He/She identifies and pursues business opportunities with potential and existing clients. He supports practice development initiatives, assist the business development team with writing and presenting proposals and manages relationships with clients. He supervises and reviews work of less experienced personnel and provides training.

He possesses a natural intellectual curiosity and an interest in analysing problems and developing optimal solutions amidst ambiguity. He easily builds rapport with others and is able to put forth his ideas and recommendations in a persuasive manner in order to influence stakeholders and decisions.

88


Enterprise Architect

JOB ROLE DESCRIPTION The Enterprise Architect translates business needs into technical systems solutions. He/She leads moderately large or complex projects and ensures the success of enterprise-level technical solution rollouts. He determines and develops architectural approaches and solutions, conducts business reviews, documents current systems, and develops recommendations on how to proceed with applications. He addresses problems of systems integration, compatibility, and multiple platforms.

He contributes to the planning of the overall organisational IT strategy. He is able to identify diverse business needs and offer optimal systems solutions to address them holistically. He is also an effective leader who communicates his ideas effectively.



Business Innovation Level 4 Communication Intermediate


Business Process Re-engineering Level 4 Leadership Advanced

Business Risk Management Level 4 Transdisciplinary Thinking Advanced

Change Management Level 4 Creative Thinking Intermediate




IT Strategy Level 4






89




Application Integration Level 5 Communication Advanced

Business Development Level 5 Problem Solving Advanced


Business Needs Analysis Level 5 Transdisciplinary Thinking Advanced

Business Process Re-engineering Level 5 Creative Thinking Advanced

Business Risk Management Level 5









Principal Solutions Architect

JOB ROLE DESCRIPTION The Principal Solutions Architect designs and develops integrated information technology architecture solutions for internal and/or external clients. He/She identifies current architecture problems, future technological goals and provides expert advice on solutions. He serves as a technical expert on solutions design, development and implementation requirements to address business needs.

He is recognised as among the most experienced and knowledgeable resources within the field in the organisation. He collaborates with other departments on architecture solutions design. He integrates diverse needs and perspectives from internal and external clients and possesses a creative mind to develop new and fresh ideas and solutions. He possesses strong leadership and communication abilities and is able to influence key stakeholders and his clients.

90





Business Needs Analysis Level 4 Leadership Advanced



Partnership Management Level 4 Communication Advanced


Procurement Level 4



Program manager

JOB ROLE DESCRIPTION The Program Manager plans and oversees multiple inter-dependent programmes spanning multiple years that impact one or more business units or one larger project. He/She oversees all aspects of assigned programmes throughout programme lifecycles to ensure completion within the defined scope, quality, time and cost constraints. He ensures accurate allocations of resources throughout the programme. He leads multi-disciplinary teams, composed of various levels of personnel, vendors, and clients to create and deploy successful programmes.

He is confident and decisive in leading projects, overseeing the completion and integration of inter-dependent programmes and parts. He has excellent communication skills, capable of effectively influencing various internal and external stakeholders.

91




Business Development Level 5 Leadership Advanced


Business Risk Management Level 5 Interpersonal Skills Advanced

Change Management Level 5 Resource Management Advanced

Contract Management Level 4 Decision Making Advanced


IT Strategy Level 5









Principal IT Consultant

JOB ROLE DESCRIPTION The Principal IT Consultant provides technical and business leadership within the organisation and focuses on project management and delivery of IT consulting services. He/She supports practice development initiatives, assisting business development team with defining proposals. He advises clients on requirements and recommends methods that incorporate appropriate technology solutions. He has direct and ongoing contact with relevant levels of staff at the client’s site, identifies and pursues new business opportunities. He supervises and reviews work of less experienced personnel and provides training.

As one who is seen as the primary expert and technical leader in IT consulting, he displays excellent leadership skills. He interacts and communicates effectively with internal and external stakeholders. He thrives in ambiguity while maintaining the focus in order to arrive at optimal decisions and solutions.

92


Principal Enterprise Architect

JOB ROLE DESCRIPTION The Principal Enterprise Architect determines and develops architectural approaches and solutions, conducts business reviews, documents current systems, and develops improvement recommendations. He/She takes ownership for the most important and complex projects and is involved in the development of policies, standards and guidelines that direct the selection, development, implementation and use of IT within the organisation. He contributes to the planning of the overall organisational IT strategy and presents feasibility analysis on potential future projects to management.

He effectively synthesises diverse enterprise needs and perspectives, and is able to put forth original and fresh ideas, solutions and recommendations. He possesses superior leadership and communication abilities and is able to influence key stakeholders.





Business Process Re-engineering Level 5 Leadership Advanced


Change Management Level 5 Creative Thinking Advanced




IT Strategy Level 5






93




Business Innovation Level 5 Global Mindset Advanced


Business Risk Management Level 5 Leadership Advanced

Contract Management Level 5 Developing People Advanced



Procurement Level 5



Program Director

JOB ROLE DESCRIPTION The Program Director leads and sets the direction for executing cross-functional and regional programmes from initiation to completion. He/She partners with business leaders and determines programme goals that support business objectives and strategies. He directs a team of professionals and third-party vendors or service providers towards reaching organisational goals related to programmes. He manages risks that affect the delivery of outcomes. He designs, develops and implements operating policies.

As one who directs multiple programmes, he adopts a broad, global perspective and is confident in making critical decisions and handles competing resource needs with implications on various projects and stakeholders. He is an excellent leader who has a passion for mentoring and developing professionals in the team.

94






Business Needs Analysis Level 5 Resource Management Advanced

Business Risk Management Level 6 Developing People Advanced

Change Management Level 6 Global Mindset Advanced





IT Strategy Level 6




Sales Strategy Level 6



Head of IT Consulting

JOB ROLE DESCRIPTION The Head of IT Consulting leads and sets the direction for the delivery of IT consulting services with the primary focus on revenue generation and building client base. He/She holds department management and administration responsibilities including the overall management of project teams and development of staff. He interacts with the most senior level managers and executives to provide technical expertise and consulting project direction. He designs, develops and implements operating policies, as well as provides guidance, direction, peer review and consulting.

He is a strong leader, with a broad sense of perspective and the ability to influence key internal and external stakeholders. He is strategic in his approach to managing resources and developing capabilities within the team.

95

Notes

Software and Applications

JOB ROLES PAGE

Systems Analyst 98

Applications Developer 99

Platform Engineer 100

Embedded Systems Engineer 101

UI Designer 102

UX Designer 103

Senior Systems Analyst 104

Senior Applications Developer 105

Senior Platform Engineer 106

Senior Embedded Systems Engineer 107

Software Quality Assurance Engineer 108

Senior UI Designer 109

Senior UX Designer 110

Product Manager 111

Systems Analysis Manager 112

Applications Development Manager 113

Platform Engineering Manager 114

Embedded Systems Engineering Manager 115

Senior Quality Assurance Manager 116

Lead UI Designer 117

Lead UX Designer 118

Senior Product Manager 119

Applications Architect 120

Platform Architect 121

Embedded Systems Architect 122

Software Quality Assurance Manager 123

Head of UI/UX Design 124

Head of Applications Development 125

Head of Product 126




97

User Experience Interaction Designer

“Design is a language that is accessible to anyone.” As a User Experience (UX) Designer, this is something Karen Zhang believes in. Currently working on Allo, a smart messaging app by Google, her role is to understand users’ behaviours, attitudes and emotions so that the product is intuitive and easy to use. She collaborates closely with teams of Designers, Researchers, Engineers and Product Managers throughout the design process - from crafting user flows and wireframes to building user interface mock-ups and prototypes.

One of the challenges Karen faced in her early career was making the switch from a print design background to a digital role. To overcome that, she dived into any project that could help her develop the right skills. “I was very hungry for experience and open to learning — if my clients or friends needed a website, I’d learn coding and build them one. If someone was planning an exhibition, I’d learn 3D modelling and create user journey stories. I became the go-to person for projects that seemed impossible, and earned myself the experience needed to grow my career,” she explains.

This is why Karen’s advice to new entrants in the industry is apt: “Be open to any opportunity that gives you a shot at learning something new. Most importantly, attack a task head-on with the user in mind.” She believes in putting herself in the shoes of the user that she is designing for, to think of solutions to enhance their experience. It is also important to be updated on the latest technology trends.

Growing up, there was little awareness about what UX interaction designers did and little to no training opportunities available for Karen. She opines that the Skills Framework for ICT provides important information for skills upgrading and growing one’s career. “Signing up for relevant courses would allow me to network and meet people in the same industry. It’s a good reminder to not be complacent and to stay in touch with what I am most passionate about,” Karen says.

DESIGNED TO PUT USERS FIRST

Karen ZhangGoogle Asia Pacific

“Be open to any opportunity that gives you a shot at learning something new.”

98


Systems Analyst

JOB ROLE DESCRIPTION The Systems Analyst assists with modifying, enhancing or adapting existing or proposed systems within an organisation with the purpose of improving business efficiency and productivity. He/She examines and documents technical requirements for new solutions to be created, analysis user needs and participates in the integration of new features or improvements. He will be involved in systems development process, contributes to defining technical product specifications and configures and tests products and solutions. He develops documentation and guides for the use of systems.

He has a thirst for knowledge and is eager to learn and solve problems within the area of systems analysis. He is an active team player who forms relationships and communicates with others effectively to support the delivery of optimal solutions as a team.




Configuration Tracking Level 2 Teamwork Basic

Database Administration Level 2 Lifelong Learning Intermediate

Performance Management Level 4 Interpersonal Skills Basic

Problem Management Level 3 Communications Basic


Software Configuration Level 2






99


Applications Developer

JOB ROLE DESCRIPTION The Applications Developer applies subject matter knowledge in applications development, possessing well-developed skills in design, development, testing, debugging and implementing software applications or specialised utility programmes in support of end users’ needs on platforms. He/She supports regular updates and recommends improvements to existing applications. He works under limited supervision to effectively deal with unfamiliar issues. He provides guidance and technical support to testing and quality assurance teams.

He is a keen learner, and able to apply structured, analytical thinking to develop applications. He is a strong team player, who communicates his ideas and gets along with others easily.



Applications Development Level 3 Problem Solving Basic

Applications Integration Level 3 Teamwork Basic

Applications Support and Enhancement Level 2 Lifelong Learning Intermediate


Configuration Tracking Level 2 Communication Basic

Data Design Level 3







Software Design Level 3




User Interface Design Level 3

100


Platform Engineer

JOB ROLE DESCRIPTION The Platform Engineer develops, administers, supports, improves and optimises platforms that host applications, systems, programmes and database protocols in support of end users’ needs. He/She supports building new platform features and Application Programming Interfaces (APIs) to allow flexible and scalable interactions across applications, systems, programmes and databases. He tests platform prototypes and documents results. He identifies platform issues and performs root cause analysis. He performs regular updates and enhances existing platforms.

He is curious, has a thirst for continuous learning and is eager to work as part of a team to develop and optimise platforms. He is personable and interacts and communicates his views to others in the team with ease.



Applications Integration Level 3 Problem Solving Basic

Applications Support and Enhancement Level 2 Teamwork Basic


Change Management Level 3 Interpersonal Skills Basic

Configuration Tracking Level 2 Communication Basic









101


Embedded Systems Engineer

JOB ROLE DESCRIPTION The Embedded Systems Engineer performs software design, development and implementation of embedded systems in a product development environment. He/She programmes embedded systems to perform specific tasks in real-time and within the device which it serves. He specifies and prototypes new products and solutions. He develops embedded systems testing and simulation tools aligned with security standards. He tests new products and documents results. He identifies systems issues, performs root cause analysis and develops solutions to increase embedded systems reverse engineering resilience. He migrates embedded software stack across platforms.

He is eager to learn and is keen to try his hand at developing, testing and implementing embedded systems prototypes, displaying curiosity and resilience when he encounters problems. He enjoys the camaraderie of a team environment and readily shares his views and ideas when working with others.



Applications Development Level 3 Problem Solving Basic

Applications Integration Level 3 Teamwork Basic


Configuration Tracking Level 2 Interpersonal Skills Basic

Database Administration Level 2 Communication Basic

Embedded Systems Interface Design Level 4

Embedded Systems Programming Level 4







102


UI Designer

JOB ROLE DESCRIPTION The UI Designer applies subject matter knowledge in the design, development, documentation, debugging and support of the user interface (UI) to have the best possible user experience. He/She works under limited supervision to effectively deal with unfamiliar issues. He articulates, develops and models the end user experience including the visual design of the application, to make user interaction simple, efficient and consistent. He assesses and optimises the performance of new and existing features by actively participating in usability testing and user research, and interpreting analytics data.

He adopts a broad perspective, and is open to exploring new possibilities in the development of user interface of software products. He is adept at interpreting data and using it to propose and articulate recommendations that could enhance the user interface.




Brand Management Level 3 Computational Thinking Advanced


Customer Experience Management Level 2 Global Mindset Intermediate

Emerging Technology Synthesis Level 3 Sense Making Intermediate





103


UX Designer

JOB ROLE DESCRIPTION The UX Designer designs and develops engaging user experiences (UX) for a variety of applications. He/She studies and evaluates how users feel about the interface. He supports the translation of user needs and business requirements into features and functionalities that enhance application experiences. He is involved in the development of process flows, wireframes, and prototypes to effectively conceptualise and communicate high-level design strategies. He works under limited supervision to effectively deal with unfamiliar issues.

He is analytical in the evaluation of user feedback and offers new and fresh perspectives and suggestions to optimise the user experience. He is articulate and comfortable with brainstorming and putting forth his ideas to team members and other stakeholders to co-create an ideal user experience.



Brand Management Level 3 Communication Advanced

Business Needs Analysis Level 3 Computational Thinking Advanced

Customer Experience Management Level 2 Creative Thinking Advanced

Market Research Level 2 Global Mindset Intermediate

Stakeholder Management Level 2 Sense Making Intermediate


User Experience Design Level 3


104


Senior Systems Analyst

JOB ROLE DESCRIPTION The Senior Systems Analyst modifies, enhances or adapts existing or proposed systems within an organisation with the purpose of improving business efficiency and productivity. He/She plans activities involving the examination and documentation of technical requirements for new solutions to be created and for user needs analysis. He analysis the feasibility of new systems and enhancements to existing systems, translates technical requirements into system specifications and writes test cases. He develops documentation and guides for the use of new or enhanced systems. He manages analysis projects.

He is open-minded and innovative in exploring new and alternative solutions to optimise systems. He is able to engage and support others in the team, and readily put forth his ideas in a clear and compelling manner.



Business Needs Analysis Level 3 Teamwork Intermediate

Configuration Tracking Level 3 Problem Solving Intermediate

Database Administration Level 3 Interpersonal Skills Intermediate

Performance Management Level 4 Creative Thinking Basic

Portfolio Management Level 4 Communication Intermediate









105


Senior Applications Developer

JOB ROLE DESCRIPTION The Senior Applications Developer leads important projects and possesses capability to make breakthroughs in design, development, testing, debugging and implementing software applications or specialised utility programmes in support of end users’ needs on platforms. He/She plans and coordinates regular updates and recommends improvements to existing applications. He identifies and resolves issues which have organisation-wide and long-term impact. He provides guidance and technical support to testing and quality assurance teams.

He is imaginative and creative in exploring a range of application designs and solutions. He is able to engage and support others in the team and readily put forth his ideas in a clear and compelling manner.



Applications Development Level 4 Teamwork Intermediate

Applications Integration Level 4 Problem Solving Intermediate

Applications Support and Enhancement Level 3 Interpersonal Skills Intermediate

Business Needs Analysis Level 3 Creative Thinking Basic

Change Management Level 3 Communication Intermediate

Configuration Tracking Level 3

Data Design Level 3




Product Management Level 3










106


Senior Platform Engineer

JOB ROLE DESCRIPTION The Senior Platform Engineer envisions, designs, implements, tests, and rolls out platforms to host applications, systems, programmes and database protocols in support of end users’ needs. He/She contributes to the definition of requirement and design specifications. He defines innovative approaches to platform development and integration of security aspects. He develops prototypes, creates software tools for tests and automation, and evaluates latest best practices. He conducts quality assurance of platforms. He develops Application Programming Interfaces (APIs) to allow flexible and scalable interactions across applications, systems, programmes and databases. He designs creative solutions for complex problems.

He applies structured thinking to develop solutions and is creative and innovative in designing new and improved platforms and approaches. He is a strong team player, who communicates effectively with others and guides junior members in the team.



Applications Integration Level 4 Teamwork Intermediate

Applications Support and Enhancement Level 3 Problem Solving Intermediate


Change Management Level 3 Creative Thinking Basic

Configuration Tracking Level 3 Communication Intermediate












107


Senior Embedded Systems Engineer

JOB ROLE DESCRIPTION The Senior Embedded Systems Engineer envisions, designs, implements, tests, and delivers embedded systems in a product development environment. He/She contributes to the definition of requirement, product, design specifications and collaborates with hardware team throughout the software development lifecycle. He defines innovative approaches to embedded systems development and integration of security aspects. He develops prototypes, creates software tools for test and automation, and evaluates latest technologies.

He is methodical in the development and integration of embedded systems, and also creative in exploring ways to enhance embedded system solutions further. He works effectively in a team, guides junior team members and is able to engage others when presenting his ideas to both internal and external stakeholders.



Applications Development Level 4 Teamwork Intermediate

Applications Integration Level 3 Problem Solving Intermediate


Configuration Tracking Level 3 Creative Thinking Basic

Database Administration Level 3 Communication Intermediate











108


Software Quality Assurance Engineer

JOB ROLE DESCRIPTION The Software Quality Assurance Engineer conducts a wide range of quality control tests and analysis to ensure that software meets or exceeds specified standards and end-user requirements. He/She drafts, revises and approves test plans and scripts to ensure alignment with standards and IT strategy. He ensures that system tests are completed, documented and all problems are resolved before release to users. He anticipates internal and/or external business challenges and/or regulatory issues; recommends process, product or service improvements. He may lead projects or project steps within a broader project or have accountability for ongoing activities or objectives. He acts as a resource for colleagues with lesser experience.

He has high service standards towards ensuring software systems are issue-free and is methodical in performing software quality control tests, anticipating problems and resolving issues that occur. He is able to apply knowledge from multiple disciplines to develop innovative improvement solutions, and communicates his improvement recommendations effectively.




Configuration Tracking Level 3 Creative Thinking Intermediate

Performance Management Level 4 Problem Solving Advanced

Problem Management Level 4 Service Orientation Advanced

Quality Assurance Level 4 Transdisciplinary Thinking Intermediate







109


Senior UI Designer

JOB ROLE DESCRIPTION The Senior UI Designer leads important projects and possesses the capability to make breakthroughs in design, development, documentation, debugging and support of the user interface (UI) to have the best possible user experience. He/She assesses and optimises the performance of new and existing features by actively participating in usability testing and user research, and interpreting analytics data. He identifies and resolves issues which have organisation-wide and long-term impact. He may instruct or coach other professionals.

He is imaginative and innovative in designing new and improved user interfaces. He adopts a structured approach when managing projects and performing tests. He keeps an open mind and leverages on varying sources of information and data analytics to derive trends and identify potential design improvements. He is able to communicate his ideas to team members and other stakeholders in a clear and compelling manner.






Customer Experience Management Level 3 Global Mindset Advanced

Emerging Technology Synthesis Level 4 Sense Making Advanced







110


Senior UX Designer

JOB ROLE DESCRIPTION The Senior UX Designer designs and develops engaging user experiences (UX) for a variety of applications. He/She studies and evaluates how users feel about the interface and translates user needs and business requirements into features and functionality that enhance application experiences. He develops process flows, wireframes, and prototypes to conceptualise and communicate high-level design strategies effectively. He identifies and resolves issues which have organisation-wide and long-term impact.

He is open-minded to multiple perspectives and at the same time, methodical in the translation of user and business needs into critical functionalities that optimise user experience. He is creative and is able to present innovative design strategies and ideas to coworkers and stakeholders in a clear and engaging manner.






Change Management Level 3 Global Mindset Advanced

Customer Experience Management Level 3 Sense Making Advanced

Market Research Level 3





111


Product manager

JOB ROLE DESCRIPTION The Product Manager manages the entire product life cycle for products and services from planning to execution in support of organisational strategy and objectives. He/She gets buy-in for the product vision and develops product pricing and positioning strategies. He determines product features and functions, and oversees product prototyping and development, liaising with cross-functional teams. He supports sales and marketing with the necessary product knowledge and technical expertise.

He is able to see interconnections and anticipate issues across all parts of the product life cycle and develop creative strategies to address them. He is an articulate and influential communicator to both internal and external stakeholders and is able to work well in a team environment.






Customer Experience Management Level 3 Teamwork Advanced

Market Research Level 3 Transdisciplinary Thinking Advanced

Marketing Strategy Level 4


Pricing Strategy Level 3




112


Systems Analysis manager

JOB ROLE DESCRIPTION The Systems Analysis Manager plans and oversees the evaluation of existing systems or new developments and identification of systems requirements. He/She manages the gathering and assessing of technical requirements to be translated into functional design documents for optimal systems solutions. He recommends appropriate systems alternatives and/or enhancements to current systems. He oversees the preparation of communications and makes presentations to stakeholders on opportunities and constraints of processes and systems. He coordinates resource assignment, prioritises projects and monitors progress.

He is analytical and applies critical thinking toward examining systems and design requirements, arriving at sound decisions and solutions. He is a strong leader who is able to communicate his ideas persuasively and sustain positive relationships with team members and other stakeholders.



Business Needs Analysis Level 4 Leadership Intermediate

Configuration Tracking Level 4 Interpersonal Skills Advanced

Database Administration Level 4 Communication Advanced

IT Strategy Level 4 Problem Solving Advanced

Performance Management Level 5 Decision Making Intermediate










113


Applications Development manager

JOB ROLE DESCRIPTION The Applications Development Manager focuses on short-term operational and/or tactical responsibilities by providing management to a group of professionals. He/She oversees the strategy implementation and operations for design, development, testing, debugging and implementing software applications or specialised utility programmes in support of end users’ needs on platforms. He mentors, coaches, coordinates as well as provides technical leadership to the junior staff. He focuses on policy and strategy implementation and control.

He applies critical and analytical thinking toward developing optimal application solutions. He is a strong leader who is decisive, able to engage, influence and communicate his ideas persuasively to others.



Applications Development Level 5 Leadership Intermediate

Applications Integration Level 4 Interpersonal Skills Advanced

Applications Support and Enhancement Level 4 Communication Advanced


Business Needs Analysis Level 4 Decision Making Intermediate

Change Management Level 4


Data Design Level 3















114


Platform Engineering manager

JOB ROLE DESCRIPTION The Platform Engineering Manager plans and oversees the design, development and integration of platforms aligned with policies and standards. He/She scopes out requirement specifications, plans project life cycle and estimates resources and budgets. He communicates with stakeholders to gain buy-in and coordinates deliverables with multiple product line owners. He oversees the preparation of test procedures and performance of qualification testing as well as development of platform and design documentation. He guides the validation and verification of overall platform design concepts and framework. He manages and develops junior staff.

He has an analytical mind and is logical in his approach toward examining platform requirements and developing robust solutions. He is structured and focused on managing multiple moving parts, stakeholders of platform engineering projects and is able to communicate a clear direction to others effectively and persuasively.



Applications Integration Level 4 Leadership Intermediate

Applications Support and Enhancement Level 4 Interpersonal Skills Advanced


















115


Embedded Systems Engineering manager

JOB ROLE DESCRIPTION The Embedded Systems Engineering Manager plans and oversees the embedded system design, development and integration alignment with policy and standards. He/She scopes out requirement specifications, plans project life cycle and estimates resources and budgets. He communicates with stakeholders to gain buy-in and coordinates deliverables with multiple product line owners. He oversees the preparation of test procedures and performance of qualification testing as well as development of product and design documentation. He guides validation and verification of overall system design concepts and framework. He provides manufacturing and final product release support. He manages and develops junior staff.

As one who manages a team of engineers and other stakeholders, he is a confident leader who can justify his decisions, put forth his ideas in a persuasive manner and engage others to gain buy-in. He should also be analytical and structured in the planning and management of embedded system design and integration projects, anticipating problems and developing solutions for them.



Applications Development Level 5 Leadership Intermediate

Applications Integration Level 4 Interpersonal Skills Advanced


















116


Senior Quality Assurance manager

JOB ROLE DESCRIPTION The Senior Software Quality Assurance Manager oversees and plans quality control tests and analysis of software to meet or exceed specified standards and end user requirements. He/She manages professional employees, sets priorities, tests parameters and quality assurance automation frameworks, and has accountability for the performance and results of the team. He develops departmental plans and priorities to address resource and operational challenges. He guides decisions and problem-solving through policies, procedures and business plan. He provides technical guidance to stakeholders and advocates quality assurance best practices.

As someone who manages the quality of software products from end to end, he is able to readily integrate and apply knowledge from multiple disciplines across software and quality assurance. He is able to develop innovative and effective solutions to issues encountered, communicate his plans and advice in a clear and compelling manner that inspires action.

SkILLS & COmPETENCIES

TECHNICAL SkILLS & COmPETENCIES GENERIC SkILLS & COmPETENCIES (TOP 5)


Configuration Tracking Level 4 Creative Thinking Advanced

Performance Management Level 5 Leadership Intermediate

Problem Management Level 5 Problem Solving Advanced

Programme Management Level 5 Transdisciplinary Thinking Intermediate








117


Lead UI Designer

JOB ROLE DESCRIPTION The Lead UI Designer leads unique and highly complex projects and possesses the capability to make breakthroughs in the design, development, documentation, debugging and support of the user interface (UI) to have the best possible user experience. He/She articulates, develops and models the end user experience including the visual design of the application, to make user interaction simple, efficient and consistent. He identifies and resolves unique and complex issues which have a organisation-wide and long-term impact. He mentors and provides technical leadership to the junior staff.

He draws upon a broad range of knowledge and perspectives to drive user-centric ideas for an interface, and translate these ideas into technical systems and components that yield the optimal user experience. He is a persuasive communicator and is able to gain consensus and garner support for his creative and innovative designs.






Business Needs Analysis Level 4 Global Mindset Advanced

Customer Experience Management Level 4 Sense Making Advanced








118


Lead UX Designer

JOB ROLE DESCRIPTION The Lead UX Designer leads unique and highly complex projects in the design and development of engaging user experiences (UX). He/She oversees the research and evaluation of how users feel about an interface and the translation of user needs and business requirements into features and functionalities for application experiences. He develops highly complex process flows, wireframes, and prototypes to effectively conceptualise and communicate high-level design strategies. He identifies and resolves unique and complex issues which have a organisation-wide and long-term impact. He mentors and provides technical leadership to the junior staff.

He has a broad, global mindset and integrates varying perspectives to envision the optimal user experience and develop new and innovative high-level design strategies. He is also persuasive and compelling when communicating his ideas and vision to stakeholders.







Market Research Level 4 Sense Making Advanced








119


Senior Product manager

JOB ROLE DESCRIPTION The Senior Product Manager provides strategic direction for defining new product portfolios. He/She researches and analysis market and competitive conditions, identifies key consumer trends and opportunities for product innovation and enhancements. He focuses on designing and architecting foundation building blocks to enable the rapid roll out of products in response to business needs.

He adopts a broad perspective when distilling market trends and synthesising opportunities for growth, and is able to put forth fresh perspectives and innovative strategies to drive product portfolios. He is an influential leader who communicates well and sustains strong, positive relationships with his team and clients, articulating the value of the organisation’s products engagingly and compellingly.





Business Needs Analysis Level 4 Global Mindset Advanced

Customer Experience Management Level 4 Leadership Advanced

Market Research Level 4 Teamwork Advanced







120




Applications Development Level 5 Transdisciplinary Thinking Advanced

Applications Integration Level 5 Sense Making Advanced

Applications Support and Enhancement Level 4 Creative Thinking Advanced



Change Management Level 5

Data Design Level 4














Applications Architect

JOB ROLE DESCRIPTION The Applications Architect defines and develops most appropriate architectures for application development projects. He/She maintains control over the architecture throughout the project lifecycle. He defines architectural policies and principles, design and programming guidelines, identifies implementation risks and mitigation measures, sets software development and integration strategies and defines software configuration controls. He makes critical adjustments to the architecture to ensure achievement of desired results.

He is imaginative and creative, drawing connections from diverse disciplines to develop application architectures and solutions. He enjoys the challenge of analysing, resolving complex issues and is able to interact effectively with others to gain buy-in where required.

121


Platform Architect

JOB ROLE DESCRIPTION The Platform Architect defines and develops platform architecture and formulates new solutions to support business and user requirements. He/She examines platform traffic patterns and plans improvements for content delivery to users. He defines architectural policies and principles, design and programming guidelines; identifies implementation risks and mitigation measures; sets platform development and integration strategies and defines configuration controls. He makes critical adjustments to the architecture to ensure achievement of desired results.

He is an astute problem-solver, who readily integrates knowledge from multiple disciplines to develop optimal platform architectures. He is creative, innovative and open to new ideas from others to enhance existing architectures or solutions.



Applications Integration Level 5 Transdisciplinary Thinking Advanced

Business Innovation Level 5 Sense Making Advanced


Change Management Level 5 Problem Solving Advanced

Database Administration Level 5 Interpersonal Skills Intermediate










122


Embedded Systems Architect

JOB ROLE DESCRIPTION The Embedded Systems Architect defines and develops embedded systems architecture and formulates new solutions to support business and user requirements. He/She supports projects that include developing, installing, deploying, and configuring various hardware and software components of a solution. He defines architectural policies and principles, design and programming guidelines, identifies implementation risks and mitigation measures, sets embedded systems development and integration strategies and defines configuration controls. He makes critical adjustments to the architecture to ensure achievement of desired results.

He is able to identify interconnections across hardware and software components of an embedded systems architecture, and integrate knowledge from multiple areas to develop new and innovative embedded system structures. He works well with others in the team to co-create optimal embedded systems architectures.



Applications Development Level 5 Transdisciplinary Thinking Advanced

Applications Integration Level 5 Sense Making Advanced



Change Management Level 5 Interpersonal Skills Intermediate














123


Software Quality Assurance manager

JOB ROLE DESCRIPTION The Software Quality Assurance Manager oversees and plans quality control tests and analysis of software to meet or exceed specified standards and end user requirements. He/She manages professional employees, sets priorities, testing parameters and quality assurance automation frameworks, and has accountability for the performance and results of the team. He develops departmental plans and priorities to address resource and operational challenges. He guides decisions and problem-solving through policies, procedures and business plan. He provides technical guidance to stakeholders and advocates quality assurance best practices.

As someone who manages the quality of software products from end to end, he is able to readily integrate and apply knowledge from multiple disciplines across software and quality assurance. He is able to develop innovative and effective solutions to issues encountered, communicate his plans and advice in a clear and compelling manner that inspires action.




Configuration Tracking Level 4 Creative Thinking Advanced

Performance Management Level 5 Leadership Intermediate


Programme Management Level 5 Transdisciplinary Thinking Intermediate








124


Head of UI/UX Design

JOB ROLE DESCRIPTION The Head of UI/UX Design provides operational oversight and sets the medium to long-term tactical direction for design and development of the user interface (UI) to have the best possible user experience (UX). He/She has ultimate accountability for the sub-function and provides the highest level of advice and recommendations to maximise the outcomes of user interface and user experience design investments. He mentors, coaches, coordinates as well as provides technical leadership to the junior staff. He focuses on policy and strategy implementation and control.

He has a broad, global perspective and is able to create an inspired vision for the user interface and experience. He leads with a forward thinking mindset, encouraging innovative and creative thinking. He also builds team capability and effectively communicates his direction and vision to stakeholders.







Emerging Technology Synthesis Level 5 Leadership Advanced








125


Head of Applications Development

JOB ROLE DESCRIPTION The Head of Applications Development drives the vision for the development and implementation of business software and applications. He/She focuses on designing and architecting foundation building blocks to enable the rapid roll out of application capabilities in responses to business needs. He holds a leadership role by taking responsibility for the overall software and applications development strategy, implementation roadmap, technical thought leadership and line management of the team.

He liaises and negotiates with external suppliers and sets operating policies. He displays a forward-looking perspective, and is inspirational and decisive in envisioning the future of software and applications. He is an influential leader who is able to communicate his ideas persuasively and engage with team members and other stakeholders.



Application Development Level 5 Leadership Advanced

Application Integration Level 5 Interpersonal Skills Advanced


Business Needs Analysis Level 5 Sense Making Advanced

Emerging Technology Synthesis Level 5 Communication Advanced


IT Strategy Level 5









126


Head of Product

JOB ROLE DESCRIPTION The Head of Product drives the vision for the development and implementation of product portfolios. He/She anticipates future user requirements and consumer demands to formulate user experience and interface strategies. He holds a leadership role by taking responsibility for the overall product development strategy, implementation roadmap, technical thought leadership and line management of the team. He liaises and negotiates with external suppliers and sets policies.

He adopts a global mindset and integrates trends and knowledge from varying sources to chart a compelling vision for the future of product portfolios. He is a charismatic leader who inspires others toward common goals.





Emerging Technology Synthesis Level 5 Digital Literacy Advanced

Enterprise Architecture Level 5 Computational Thinking Advanced

IT Strategy Level 5 Decision Making Advanced









127


Chief Technology Officer

JOB ROLE DESCRIPTION The Chief Technology Officer oversees all technical aspects of the organisation and partners with key stakeholders within the business to evaluate new IT opportunities and use them as an enabler for growth. He/She approves the deployment of new technologies to enhance or develop new services and products offerings. He devises and implements long-term strategies focused on both current and new technology that can help an organisation go to market more effectively and in turn increase revenue through technological enhancements.

He is an inspiring leader with a futuristic mind-set with an ability to drive innovative enhancements in the organisation. He is able to foresee connections across diverse areas and influence key stakeholder decisions.





Change Management Level 6 Service Orientation Advanced

Emerging Technology Synthesis Level 6 Transdisciplinary Thinking Advanced

Enterprise Architecture Level 6 Communication Advanced

IT Strategy Level 6









128


Chief Information Officer

JOB ROLE DESCRIPTION The Chief Information Officer leads the IT function and provides strategic directions, solutions and policies to support business goals. He/She develops the information strategy and services to meet business requirements including training and upgrading of systems and/or technology knowledge and skills of all staff to improve productivity through information systems. He directs and promotes governance policies and standards in relation to security, quality, risk and project management. He leads important innovation initiatives and has ultimate accountability for the function. He provides the highest level of advice and recommendations to the heads of organisations or business units. He has the ability to leverage on new and innovative technology to develop strategic directions for the IT functions’ alignment with the organisation objectives.

He is able to propose solutions and influence key stakeholders to drive commitment for initiatives across the organisation.



Analytics and Computational Modelling Level 5 Leadership Advanced

Audit and Compliance Level 5 Developing People Advanced

Business Continuity Level 6 Creative Thinking Advanced

Business Needs Analysis Level 5 Transdisciplinary Thinking Advanced

Business Risk Management Level 6 Communication Advanced

Cyber Risk Management Level 6





IT Strategy Level 6






129


Chief Digital Officer

JOB ROLE DESCRIPTION The Chief Digital Officer drives business growth by converting traditional business operations and processes to digital ones through the use of technologies and data. He/She looks across departmental and corporate boundaries to resolve large-scale inefficiencies and partners with key stakeholders within the business to evaluate opportunities for digitalisation and use them as an enabler for growth. He establishes a single digital vision and acts as its champion. He leads important digitalisation initiatives and develops programmes that aims at upskilling workforce in the technology space.

He is able to influence key stakeholders and develop important digitalisation initiatives for the organisation.





Business Process Re-engineering Level 5 Computational Thinking Advanced


Emerging Technology Synthesis Level 6 Problem Solving Advanced







Sales and Marketing

JOB ROLES PAGE

Sales Executive 132

Channel Sales Executive 133

Pre-/Post-Sales Consultant 134

Sales Account Manager 135

Business Development Manager 136

Channel Sales Manager 137

Product Marketing Executive 138

Customer Experience Manager 139

Digital Marketing Executive 140

Pre-/Post-Sales Manager 141

Direct Sales Manager 142

Channel Sales Leader 143

Product Marketing Manager 144

Digital Marketing Manager 145

Head of Pre-/Post-Sales 146

Head of Sales 147

Head of Marketing 148

131

BusinessDevelopment Executive

Joleen Goh’s background is a world apart from what she does today. With a Degree in Geography, one would think that Joleen’s future career would be grounded in her chosen field but like a shifting tectonic plate, you can now find her in a completely different landscape as a Business Development Executive at Benjamin Barker.

Her journey with Benjamin Barker in fact, began three years ago as a part-time staff at their first F&B outlet, The Assembly Ground, at Cathay. Her passion for the industry led her to an internship as a Management Trainee with Benjamin Barker. Her current role is testament to Joleen’s commitment to continuous learning and development of her skills.

As a Business Development Executive for the past one and a half years, Joleen has done it all, from picking stocks in the warehouse to marketing. Today, her role is to support her team, provide solutions for problems and look out for ways to develop the business and grow it digitally in overseas markets. Hence, her focus is now on developing her digital skills, which she considers a weakness.

The ability to face her flaws, accept them and act on them, combined with Benjamin Barker’s culture of developing people has, according to Joleen contributed to her motivation to become better. She also feels that to succeed, certain key characteristics are needed. Communication and Interpersonal Skills are important as Business Development involves meeting and negotiating with external parties as well as communicating with different internal departments. The desire to continuously learn is critical, to keep up with the constantly changing industry, as well as being proactive in looking out for ways to improve the business.

This is why the Skills Framework is, in her opinion, important to her, as it helps ensure that she ticks all the boxes in order to progress in her role, which she hopes one day, will lead to her becoming an F&B business owner herself.

BREAkING NEw GROUNDS

Joleen GohBenjamin Barker

“The Skills Framework helps me tick all the boxes in order to progress in my career.”

132


Sales Executive

JOB ROLE DESCRIPTION The Sales Executive qualifies and contacts prospective clients, up-sales to existing clients, and closes business under close supervision. He/She keeps clients informed of new products/service offerings, conducts market research to identify selling possibilities and evaluates customer needs. He forecasts and manages the pipeline of opportunities. He supports the answering of technical and procedural questions, coordinates the formulation of price quotations, submission of sales contract for orders and maintenance of customer records.

He is self-motivated and mindful of placing the customer’s interests at the forefront of his priorities. He is able to confidently explain how the product can add value to the customer and is proactive in identifying and addressing customer needs. He is a team player who is able to take rejection as a personal challenge to succeed when given the next opportunity.



Account Management Level 2 Communication Intermediate

Business Development Level 3 Creative Thinking Basic


Market Research Level 2 Problem Solving Basic

Stakeholder Management Level 3 Resource Management Basic


133


Channel Sales Executive

JOB ROLE DESCRIPTION The Channel Sales Executive assists with identifying, recruiting and managing relationships with channel partners to support product sales. He/She communicates with channel partners on a regular basis to identify their needs and ensure compliance with partner agreements and goals. He supports the training and guides channel sales partners about product and/or service offerings and features based on mutual performance objectives.

He is self-motivated and service-oriented. He appreciates the value of building long-lasting relationships with channel sales partners and is proactive in identifying and addressing their needs. He is a team player who presents ideas with confidence and simplicity.



Business Development Level 3 Communication Intermediate

Business Needs Analysis Level 2 Creative Thinking Basic

Market Research Level 2 Interpersonal Skills Intermediate

Sales Channel Management Level 3 Problem Solving Basic

Stakeholder Management Level 3 Resource Management Basic


134


Pre-/Post-Sales Consultant

JOB ROLE DESCRIPTION The Pre-/Post-Sales Consultant provides pre-sales technical expertise to the sales team and customers during the sales process. He/She provides technical input on bid proposals, projects and technical documents and identifies additional sales opportunities with existing customers. He may install and demonstrate the organisation’s products at customer sites. He performs a range of mainly straightforward assignments and uses prescribed guidelines or policies to analyse and resolve problems. He receives a moderate level of guidance and direction. He may lead projects or project steps within a broader project or have accountability for ongoing activities or objectives.

He displays effective listening skills and is inquisitive, which combined, aid him in the understanding of customer needs. He pays attention to details, has strong analytical and problem-solving capabilities. He has a service-oriented personality and is a team player who works towards developing solutions collaboratively.



Account Management Level 3 Creative Thinking Intermediate

Business Development Level 3 Interpersonal Skills Advanced


Problem Management Level 3 Service Orientation Intermediate

Product Management Level 3 Teamwork Intermediate




135


Sales Account manager

JOB ROLE DESCRIPTION The Sales Account Manager acts as a key point of contact between an organisation and its clients. He/She possesses thorough product knowledge and oversees product and/or service sales. He works with customers to identify their wants and prepares reports by collecting, analysing, and summarising sales information. He contacts existing customers to discuss and give recommendations on how specific products or services can meet their needs. He maintains customer relationships to strategically place new products and drive sales for long-term growth.

He is a resourceful, people-focused and persistent individual, who takes rejection as a personal challenge to succeed when given opportunity. He appreciates the value of long-lasting relationships and prioritises efforts to build trust with existing and potential customers. He exhibits good listening skills and is able to easily establish rapport with customers and team members alike.



Account Management Level 4 Communication Advanced

Business Development Level 3 Creative Thinking Intermediate


Contract Management Level 3 Problem Solving Intermediate

Partnership Management Level 3 Resource Management Intermediate






136


Business Development manager

JOB ROLE DESCRIPTION The Business Development Manager works to improve an organisation’s market position and achieve financial growth. He/She prospects new clients by networking, cold calling, advertising or other means of generating interest from potential clients. He builds key customer relationships, identifies business opportunities, negotiates and closes business deals and maintains extensive knowledge of current market conditions. He plans persuasive approaches and pitches to convince potential clients. He may manage the activities of others supporting business development.

He is self-motivated and capable of setting clear and meaningful goals. He displays high levels of resilience when faced with challenges. He understands the consultative selling approach and is able to leverage on and support the role that marketing place in attracting, qualifying and nurturing prospective customers. He is articulate and creative in utilising his product and customer knowledge to close deals.





Contract Management Level 3 Interpersonal Skills Advanced

Market Research Level 3 Problem Solving Intermediate

Partnership Management Level 4 Resource Management Intermediate



137


Channel Sales manager

JOB ROLE DESCRIPTION The Channel Sales Manager utilises strategies and tactics to win, maintain and expand relationships with channel partners. He/She works toward achieving sales, profitability, and channel partner recruitment objectives. He may represent selected number or the entire range of organisation products; develops and implements unique partner joint solutions that deliver a compelling value for target customers. He trains and educates channel sales partners about product/service offerings and features. He assesses, clarifies, and validates partner needs on an ongoing basis to ensure compliance with partner agreements and goals.

He is self-motivated and service-oriented; able to effectively guide channel sales partners towards mutually beneficial priorities and objectives. He is disciplined in measuring and monitoring channel sales partner performance and thinks strategically when proposing and implementing corrective actions. He communicates product/product portfolio functionality and benefits simply and persuasively, ensuring that channel sales partners are self-sufficient.






Partnership Management Level 4 Problem Solving Intermediate

Pricing Strategy Level 3 Resource Management Intermediate


Sales Channel Management Level 4




138


Product marketing Executive

JOB ROLE DESCRIPTION The Product Marketing Executive plans, develops and implements competitive go-to-market product strategy based on product benefits, features and target market. He/She defines and implements tactical plans for marketing activities, coordinates the production of marketing communication collaterals in collaboration with internal and external agencies. He evaluates success and cost-effectiveness of all tactical actions and product campaigns. He plans, monitors and presents results of competitive studies to senior leaders. He leads market assessments to identify business opportunities and grow market share.

He is an innovative and creative individual, who is able to spot opportunities for new ideas and test concepts. He is outgoing and resourceful, able to adapt to changing environment. He is a team player who presents ideas with confidence and simplicity.



Brand Management Level 3 Communication Intermediate

Content Strategy Level 4 Creative Thinking Intermediate

Contract Management Level 4 Interpersonal Skills Intermediate

Customer Experience Management Level 3 Problem Solving Intermediate

Emerging Technology Synthesis Level 3 Resource Management Intermediate

Integrated Marketing Level 3









139


Customer Experience manager

JOB ROLE DESCRIPTION The Customer Experience Manager acts as the internal voice of the customers and oversees the client experience. He/She champions customer needs internally and influences organisation structure to make it customer-centred. He utilises different communication channels to gain an understanding of customer experience with products and services provided. He interacts with customers to respond to inquiries and handle complaints. He ensures a high level of customer service and acts as an advocate in implementing plans to improve customer engagement and experience.

He is a self-driven individual, who displays high levels of service orientation and empathy when striving to address and resolve issues raised by customers, and at the same time, proactively proposing and seeking ideas to continuously improve customer experience with the product and prevent issues from occurring. He prioritises collaborative problem solving, is articulate and open to adopting fresh perspectives.



Account Management Level 3 Digital Literacy Intermediate

Customer Experience Management Level 5 Interpersonal Skills Advanced

Market Research Level 3 Problem Solving Advanced

Product Management Level 3 Sense Making Advanced

Programme Management Level 4 Service Orientation Advanced



140


Digital marketing Executive

JOB ROLE DESCRIPTION The Digital Marketing Executive plans and implements integrated marketing activities across digital channels and within allocated budgets. He/She creates appealing content and programmes to promote the organisation and its products to build brand awareness and generate sales. He manages digital platforms and makes improvements to the design and usability for users. He assesses campaign effectiveness and generates data-driven commercial insights and reports for senior stakeholders. He implements communication and public relations activities for digital marketing.

He is an innovative and creative individual, who is able to spot opportunities for new ideas and test concepts. He is outgoing and resourceful, able to adapt to changing environment. He is a team player who presents ideas with confidence and simplicity.



Analytics and Computational Modelling Level 2 Communication Intermediate

Brand Management Level 3 Creative Thinking Intermediate

Business Innovation Level 4 Interpersonal Skills Intermediate

Content Strategy Level 4 Problem Solving Intermediate

Customer Experience Management Level 3 Resource Management Intermediate









141


Pre-/Post-Sales manager

JOB ROLE DESCRIPTION The Pre-/Post-Sales Manager leads technical sales support to ensure successful customer integration and post-sales implementation of organisation products. He/She develops sales programmes to generate new business opportunities, and supports sales team through pre-sales and/or post-sales technical consulting activities. He oversees the preparation and presentation of technical proposals of how organisation’s products can meet customer’s needs and be integrated with customer’s systems and equipment, and ensures that the complete plans are feasible within cost, time, and environmental constraints. He solves complex problems and takes new perspectives using existing or new solutions on customer’s needs. He coaches junior staff.

He asks insightful questions to determine customers’ need or issues. He exhibits excellent interpersonal skills and is able to bridge differences and encourage different points of view when developing customer solutions and resolving any issues that may occur. He is adept at managing resources and developing his team members.



Account Management Level 4 Creative Thinking Advanced


Business Needs Analysis Level 4 Leadership Intermediate


Product Management Level 4 Resource Management Intermediate





142


Direct Sales manager

JOB ROLE DESCRIPTION The Direct Sales Manager determines sales targets, markets and product offering. He/She focuses on revenue target setting accountability, sales strategy and career development of others, liaising with professional staff and other managers on the medium to long-term sales planning. He develops, communicates and implements the strategic direction of the operation; regularly leads important sales initiatives and has ultimate accountability for the sub-function. He solves complex problems and takes new perspectives using existing solutions to drive sales.

He is knowledgeable, creative and self-motivated, and is dedicated to growing the business. He is able to contribute expertise to product development and brainstorming of marketing campaigns, as needed. He is a competent decision maker who exhibits flexibility amidst a quickly changing environment. He strives to train talent and build successful teams.



Account Management Level 4 Communication Advanced

Business Development Level 5 Developing People Advanced



Market Research Level 4 Resource Management Advanced








143


Channel Sales Leader

JOB ROLE DESCRIPTION The Channel Sales Leader develops strategies and tactics aligned with sales growth targets and requirements of channel partners. He/She manages and guides a team of channel sales professionals to drive sales of products and services across a diverse set of channel partners. He builds relationships with channel partners to influence and agree on mutual performance objectives, financial targets, and critical milestones of go-to-market strategies. He drives product differentiation and optimises the use of resources. He evaluates partnership effectiveness, and advises on corrective actions.

He is knowledgeable about the product or product portfolio and its functionality, and is able to articulate and promote its benefits in a way that is relatable to channel sales partners. He listens to concerns and issues, and provides counsel that promotes long-term self-reliance. He exhibits excellent interpersonal skills when motivating, managing and earning partner’s trust and is effective in persuading the team to do the same.






Market Research Level 4 Problem Solving Advanced









144


Product marketing manager

JOB ROLE DESCRIPTION The Product Marketing Manager develops strategic marketing plans for a product or product lines and acts as product marketing’s primary advocate across organisation. He/She develops expertise around potential customer and bridges customer feedback and requirements to technical product feature sets and broader market trends through planning and guidance of market research, competitive analysis, pricing and customer engagement. He oversees involvement with technology teams to develop new products, product features and functionality. He identifies areas for growth and creates strategic product roadmaps to drive adoption.

He is knowledgeable about the product and/or product portfolio and its functionality, and is able to articulate and promote its benefits in a way that is relatable to customers. He applies creative thinking in his approach not only to ideate new ways to increase product awareness and brand perception but also to resolve issues. He exhibits excellent interpersonal skills when executing projects and dealing with situations and is effective in aligning the team behind a common vision for the product/product portfolio.




Content Strategy Level 5 Creative Thinking Advanced


Customer Experience Management Level 4 Problem Solving Advanced

Emerging Technology Synthesis Level 4 Resource Management Advanced










145


Digital marketing manager

JOB ROLE DESCRIPTION The Digital Marketing Manager contributes to the realisation of the organisation’s business strategies by driving its digital marketing and public relations programmes. He/She directs the organisation’s communication plans, generates data-driven commercial insights and monitors budgets. He reports to senior stakeholders on the performance of all digital marketing campaigns. He leads the development, implementation and optimisation of appealing marketing concepts to promote the organisation and its products across all digital and offline channels. He coaches junior staff.

He is approachable and open to different ideas. He understands the vision for the product or product portfolio as well as customer needs, and is able to evaluate ideas for their effectiveness in meeting strategic objectives as well as work in a collaborative manner with all stakeholders, to ensure that the initiatives succeed. He is attuned to the changing environment, especially in the area of new technological developments, and is able to foster team’s enthusiasm for change.




Brand Management Level 4 Creative Thinking Advanced

Business Innovation Level 5 Interpersonal Skills Advanced

Content Strategy Level 5 Problem Solving Advanced

Customer Experience Management Level 4 Resource Management Advanced









146


Head of Pre-/Post-Sales

JOB ROLE DESCRIPTION The Head of Pre-/Post-Sales defines, articulates and implements the organisation’s vision for pre- and post-sales product and/or service support. He/She focuses on developing key growth pre-sales strategies, tactics and action plans required to achieve revenue and/or sales targets. He leads the pre and post-sales technical support of sales operations and ensures staffs are fully trained in products/services. He provides inputs to the teams developing prototypes to demonstrate the feasibility of solutions. He oversees the delivery of in-depth presentations and product demonstrations to customers. He designs, develops and implements operating policies.

He is target and deadline driven, able to prioritise objectives and influence collaboration between stakeholders, including across departments. He sets the vision and strategic direction that is influenced by business objectives, while at the same time takes into account customers’ needs. He is strongly committed to developing the talent and inspires his team members to pursue a common vision.



Account Management Level 4 Developing People Advanced


Business Needs Analysis Level 5 Leadership Advanced


Customer Experience Management Level 5 Resource Management Advanced







147


Head of Sales

JOB ROLE DESCRIPTION The Head of Sales defines, articulates and implements the organisation’s vision and strategy for direct and indirect selling of products and/or services. He/She develops sales forecast, budget and manpower plans; and focuses on executing key growth sales strategies, tactics and action plans required to achieve revenue or sales targets. He pursues key prospects, negotiates and constructs appropriate terms of sales. He delivers presentations and product demonstrations to clients. He designs, develops and implements operating policies.

He is driven to achieve target and deadlines and is able to prioritise objectives and influence stakeholders towards consensus. He is able to set a vision and strategic direction for the team that is influenced by business objectives, while at the same time takes into account customer needs. He enjoys networking and building long-lasting relationships with customers and partners.



Account Management Level 5 Developing People Advanced


Contract Management Level 5 Leadership Advanced

Partnership Management Level 5 Problem Solving Advanced

Pricing Strategy Level 5 Resource Management Advanced






148


Head of marketing

JOB ROLE DESCRIPTION The Head of Marketing defines and articulates the organisation’s product vision to drive market adoption and achieve desired market share, revenue growth and profitability objectives. He/She designs innovative, integrated and high-impact marketing strategies, assets and campaigns that generate demand and nurture sales-leads for the business. He oversees end-to-end client experience and engagement, delivering against Return on Investment (ROI) targets. He designs, develops and implements operating policies in his field of work.

He is results-oriented and able to think outside the box when envisioning the future for the product or product portfolio and the brand while at the same time having a realistic grasp of business objectives and capabilities. He is able to effectively inspire the team to align behind a common vision and exhibits determination and patience when faced with roadblocks. He is an influential leader with a strong client focus, who enjoys building relationships and tatically engaging stakeholders.



Brand Management Level 5 Creative Thinking Advanced

Business Innovation Level 5 Interpersonal Skills Advanced

Content Strategy Level 5 Leadership Advanced

Customer Experience Management Level 5 Problem Solving Advanced

Emerging Technology Synthesis Level 5 Resource Management Advanced









149

Notes

150

Notes

151

Notes

152

Supporting Organisations and Acknowledgements

We would like to thank the following organisations and partners for their support and contributions in the development and validation of the Skills Framework for ICT:

In addition, we would like to express our gratitude to the following stakeholders and partners for their contribution to the development of the Skills Framework for Infocomm Technology:

• Individuals who have agreed to share their personal career stories

• The Industry Association and Professional Bodies for sharing their business and members’ perspectives

• Various Government and Government-Linked Agencies for their assistance

• Education and Training Providers for the inputs on skills and competencies development

1-Net Singapore Pte. Ltd.Accenture TechnologyA-IT Software Services Pte. Ltd.Anlaz Consulting Pte. Ltd.Autodesk Asia Pte. Ltd.BNY mellon Investment management Pte. Ltd.Certis CiscoChangi Airport GroupCodigoConcorde Security Pte. Ltd.CrimsonLogic Pte. Ltd.Development Bank of SingaporeDell EmCDeloitte SingaporeDimension DataDP worldEasy worksElixir Technology Pte. Ltd.FireEyeG&w GroupGeneral Assembly SingaporeGoogle Asia Pacific Pte. Ltd.Grab SingaporeHacker TrailHewlett Packard Inc.IBm Singapore Pte. Ltd.InfosysInspire-Tech Pte. Ltd.Integrated Health Information SystemsJP morganLinkedinmediacorp Pte. Ltd.microsoft Singaporemicrousability Pte Ltdmobiquest Solutions Pte. Ltd.mOH Holdings Pte. Ltd.mSD international (merck)NCS

NEC Asia Pacific Pte. Ltd.Netlink trustNeptune Oriental LinesNvidia Singapore Development Pte. Ltd.NVPCOversea-Chinese Banking Corporation LimitedO’Connor’s Singapore Pte. Ltd.Oracle CorporationPalo Alto NetworksPayPalPivotal Systems Pte. Ltd.Port of Singapore AuthorityQuann Asia Pacific Pte. Ltd.Red HatRedmart LimitedResorts world at Sentosa Pte. Ltd.SAP Asia Pte. Ltd.SAS Institute Pte. Ltd.SATS Ltd.Sea LimitedSeagate Singapore International Headquarters Pte. Ltd.Sentosa Development CorpSherwood Gm Pte. Ltd.Singapore AirlinesSingapore Telecommunications LimitedST EngineeringStarHub Ltd.Tata Consultancy ServicesThe Farrer Park CompanyTNF VenturesTotal eBiz Solutions Pte LtdTouché GroupUnited Overseas Bankweb Professional House Pte. Ltd.wipro Ltd.XYZ wave Pte. Ltd.Zalora South East Asia Pte. Ltd.

153

Monthly gross wages of selected occupations in ICT, June 2016

Wage Information

OccupationGross wage

25th Percentile ($)

75th Percentile ($)

Chief Information Officer/Chief Technology Officer 7,975 11,083

IT Service Manager 7,163 11,186

Network and Communications Manager 6,748 12,052

Software and Applications Manager 7,982 13,016

Applications/Systems Programmer 3,800 6,095

Database Administrator 5,711 7,705

Graphic Designer 2,639 4,317

Information Technology Project Manager 6,923 9,015

Information Technology Security Specialist 4,146 7,164

Information Technology Testing/Quality Assurance Specialist 3,300 5,400

Network, Servers and Computer Systems Administrator 3,417 4,700

Network/Infrastructure Architect, Engineer and Specialist 4,054 7,244

Software, Web and Multimedia Developer 4,060 6,500

Systems Analyst 4,464 6,881

Computer Technician (including IT User Helpdesk Technician) 2,200 3,180

Source: Occupational Wage Survey, Manpower Research & Statistical Department, Ministry of Manpower

1) Data pertain to full-time resident employees in the private sector establishments each with at least 25 employees

2) Monthly Gross Wage referes to the sum of the basic wage, overtime payments, commissions, allowances, and other regular cash payments. It is before deduction of employee CPF contributions and personal income tax and excludes employer CPF contributions, bonuses, stock options, other lump sum payments and payments-in-kind.

3) 25th Percentile Wage refers to the wage level which divides the bottom 25% of wage earners from the rest.

4) 75th Percentile Wage refers to the wage level which divides the top 25% of wage earners from the rest.

Security

Governance, Risk and Compliance

Security Penetration Testing and Certification

Incident Response, Forensic Investigation

and Threat AnalysisSecurity

OperationsSecurity Design and Engineering

Chief Information Security Officer

Associate Security Analyst/Associate Security Engineer

Security Executive

Cyber Risk Manager

Security Penetration

Testing Manager

Incident Investigation

Manager/Forensic

Investigation Manager/

Threat Investigation

Manager

Security Operations

Manager

Principal Security

Engineer/ Principal Security Architect

Cyber Risk Analyst

Security Penetration

Tester

Incident Investigator

/Forensic Investigator

/Threat Investigator

Security Operations

Analyst

Security Engineer

Movement into another trackMovement within the same trackInfocomm TechnologyUser Interface User Experience

Legend

ITUIUX

SkILLS FRAmEwORk FOR INFOCOmm TECHNOLOGYCareer Pathways

Support

Systems and Database Administration Operations Support Data CentreIT Audit Systems and Quality

Assurance

Chief Technology Officer/Chief Information Officer

Head of IT Operations and Support

Systems Administration

Manager

IT Audit Manager

Senior IT Operations and Support Manager

Database Administration

Manager

Support Manager

IT Auditor

Data Centre Manager

Data Centre Engineer

Quality Manager

Senior Quality Engineer

Quality AnalystSystems Administrator

Database Administrator

Technical Support

Executive

Senior IT Auditor

Senior Data Centre Engineer

Senior Systems

Administrator

Senior Database

Administrator

Support Analyst Quality Engineer

Infrastructure

Senior Planning

and Design Engineer

Principal Planning

and Design Architect

Chief Technology Officer/ Chief Information Officer/Chief Digital Officer

Head of Infrastructure

Senior Infrastructure Architect

Senior Infrastructure Executive

Principal Cloud Architect

Senior Cloud Engineer

Cloud Engineer

Senior Infrastructure

Engineer

Infrastructure Engineer

Infrastructure Executive

Infrastructure Manager

Data

Business Intelligence

Director

Business Intelligence

Manager

Data Analyst

Chief Data Scientist

Information Architect

Data Engineer

Senior Data Engineer Data Scientist

Senior Data Scientist

Planning and Design

Cloud Computing

Implementation, Operations and

MaintenanceBusiness

IntelligenceData

Engineering Data Science


Legend

ITUIUX


Enterprise Architecture

Solutions Architecture

Program and Project

ManagementBusiness Analysis

IT Consulting and

Implementation

Chief Technology Officer/Chief

Information Officer/Chief Digital Officer








Business Analyst


Program Director

Program Manager



Project Manager



IT Consultant

Systems Analysis

Systems Analysis Manager

Systems Analyst



Chief Technology Officer/Chief Information Officer/Chief Digital Officer



Legend

ITUIUX


Enterprise Architecture

Solutions Architecture

Program and Project

ManagementBusiness Analysis

IT Consulting and

Implementation










Business Analyst


Program Director

Program Manager



Project Manager



IT Consultant

Systems Analysis

Systems Analysis Manager

Systems Analyst



Product Management

Head of UI/UX Design

Senior Product Manager

Lead UI Designer

Senior UI Designer

UI Designer

Product Manager

Senior UX Designer

UX Designer

Head of Product

User Interface and Experience

Lead UX Designer

Chief Technology Officer/Chief Information Officer/Chief Digital Officer


Embedded Systems

Engineering

Applications Design and

DevelopmentPlatform

Engineering

Embedded Systems Architect

Applications Architect

Platform Architect

Software Quality

Assurance Manager

Software Quality

Assurance

Embedded Systems

Engineering Manager

Applications Development

Manager

Platform Engineering

Manager

Embedded Systems Engineer

Applications Developer

Platform Engineer

Senior Software Quality

Assurance Engineer

Senior Embedded Systems Engineer

Senior Applications

Developer

Senior Platform Engineer

Software Quality

Assurance Engineer

Sales and Marketing

Head of Sales Head of Marketing

Pre-/Post-Sales Consultant

Pre-/Post-Sales Manager

Head of Pre-/Post-Sales

Pre- and Post-Sales

Product Marketing Manager

Channel Sales Manager

Product and Service Marketing

Direct Sales Manager

Sales Account Manager

Channel Sales Leader

Business Development

Manager

Channel Sales

Digital Marketing Manager

Product Marketing Executive

Customer Experience

Manager

Digital Marketing Executive

Sales ExecutiveChannel

Sales Executive

Digital MarketingDirect Sales

skills framework career pathways...skills framework for infocomm technology skills framework for...

Documents