Skills for self Skills for self evaluationevaluation ReflectionReflection

ObservationObservation

Giving and Receiving FeedbackGiving and Receiving Feedback

ReflectionReflection

Finding out about your feelings Finding out about your feelings and attitudes and judgements… and attitudes and judgements… about a certain situation andabout a certain situation and

relate it to facts: content, context, relate it to facts: content, context, process, special situation …process, special situation …

connect it to something that connect it to something that makes sense to you makes sense to you

Observing means…Observing means…

Perceiving with your sensesPerceiving with your sensesWhat can I see, hear, smell, taste…?What can I see, hear, smell, taste…?

Noticing facts (colour, size, Noticing facts (colour, size, numbers, features…)numbers, features…)

Interpreting and assessing Interpreting and assessing are separate steps! are separate steps!

An observation tells us more about the

observer than the situationobserved

Ladder of Inference Ladder of Inference

„„ The teacher made The teacher made an unsensitive an unsensitive remark“remark“

„„The teacher The teacher reprimanded Hans“reprimanded Hans“

„„The teacher said The teacher said to Hans, ‚Your to Hans, ‚Your preformance is a preformance is a catastrophe‘ catastrophe‘

Step of meaning for one listener

Step of common cultural meaning

Step of relatively straight forward observed data

© © E. Messner, SelbstevaluationE. Messner, Selbstevaluation

Mind:Mind:

The observer is part of The observer is part of the observed situationthe observed situation

Giving FeedbackGiving Feedback FB is best when requested. If you (have to) give unrequested FB FB is best when requested. If you (have to) give unrequested FB

ask if the other person is ready for it.ask if the other person is ready for it.

FB should be given close to the situation in question, it makes it FB should be given close to the situation in question, it makes it easier to accept.easier to accept.

FB should always relate to concrete behaviour, not to the FB should always relate to concrete behaviour, not to the person as a whole. Behaviour can be changed, but you cannot person as a whole. Behaviour can be changed, but you cannot change a person.change a person.

Articulate observations, impact of behaviour on other people, Articulate observations, impact of behaviour on other people, address feelings as feelings and presumptions as such.address feelings as feelings and presumptions as such.

Positive FB has more impact than negative FB. When Positive FB has more impact than negative FB. When addressing unwanted behaviour always also state something in addressing unwanted behaviour always also state something in the person you noticed that is positive as well. the person you noticed that is positive as well.

Avoid „always“ and „never“, except you have proof for it.Avoid „always“ and „never“, except you have proof for it.

© C© C. Bauer, Aktionsforschung. Bauer, Aktionsforschung

Receiving Feedback Receiving Feedback Negative FB is like somebody stepping on your toes, Negative FB is like somebody stepping on your toes,

hurting you physically. It is a professional reaction to hurting you physically. It is a professional reaction to accept it without defending yourself.accept it without defending yourself.

When you get FB, say thank you and think it over before When you get FB, say thank you and think it over before you answer. It is easy to start explaining, defending or you answer. It is easy to start explaining, defending or even attacking the other, but you miss out on something even attacking the other, but you miss out on something very valuable: the perspective of a different human being. very valuable: the perspective of a different human being.

It is your right to postpone receiving FB for another It is your right to postpone receiving FB for another moment. Mind, however, that things you do not know moment. Mind, however, that things you do not know seem more threatening than things you do know. seem more threatening than things you do know.

© C© C. Bauer, Aktionsforschung. Bauer, Aktionsforschung