A monthly newsletter for Saia Employees

May 2010Saia Mission Statement: Provide the best-in-class regional service def ned by our Customer Service Indicators with cost-effective processes in an environment that respects employees and recognizes excellence.

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Six Employees Named 2009-10 Chairman’s Award Recipients

Saia Mails Scholarship ApplicationsApril Customer Service Indicators

Pick-Up Performance99.9%

99.7%

97.0%96.7%

99.9%100%

99.0%99.1%

99.6%99.6%

100%99.6%

GoalActual

On-Time Delivery

POD Turn-Around

Invoice Accuracy

Claims-Free Shipment

Claims Settled In 30 Days

During the May quarterly meetings, six employees were named recipients of Saia’s 2009-2010 Chairman’s Award. The winners were TPA City Dispatcher Barbara Clark, ACO Xreme Assurance (XA) Representative Josh Harter, CCI Terminal Manager Paul Howard, HNT City Driver John Penny, JKN Dockworker Matt Richardson, and NOL Line Driver Bill Salter.

Originated in 1997, the Chairman’s Award recognizes the outstanding accomplishments of employees who exude excellence, a commitment to customer service and the company, as well as a dedication to their fellow employees or commu-nities. Each nominee has to earn this recognition through committing a specific deed or series of actions. This year’s recipients were chosen to receive this prestigious honor because of their commitment to Saia, safety, the pursuit of excel-lence, and life! We believe they represent a group of outstanding employees who have demonstrated their desire to achieve not only personal goals, but company goals as well.

TPA City Dispatcher Barbara Clark has high standards and expectations that create a synergistic impact throughout the entire TPA operation. When Barbara takes ownership of a process or procedure, she demands excellence. It has been said that she is a solid leader that expects and receives topnotch performance from all members of her team. Many credit Barbara’s leadership as the reason why drivers work seam-lessly on a daily basis to provide shippers with exceptional service. Accordingly, when a problem does arise, Barbara is always proactive in her solution and outcome. Every shipper enjoys

Barbara’s expertise and courtesy. Recently, she worked extensively with Glynn Morgan and the industrial engineering team to develop the pilot of the company’s new PUD optimization software. According to her terminal manager, Furman Smith, her commitment to Saia, our customers, and her fellow employees is outstanding.

ACO XA Representative Joshua Harter has been instrumental in the creation, development and implementation of the new MABD process in our Customer Service Department. This program works with any customer who ships PPD to Wal-Mart. As a member of our customer service team, Josh was tasked with finding a way to both help operations maintain visibility of the deliveries, but also to handle the customer contact portion of the program. He accepted ownership of the program from the beginning and has worked with management to put together the processes that are now in place. Josh is a big part of the reason Saia has been able to build its PPD Wal-Mart vendor business by 14% compared to last year.

Not only has CCI Terminal Manager Paul Howard been with Saia 25 years, during this period he has always made himself available in any capacity to help. Paul’s outstanding performance shows his total commitment to his

employees. For example, in 2009, CCI’s street

production stood at 2.94 bills per hour and stops

Saia’s 2010 Scholarship Program will soon issue

its call for applications. Now celebrating its

eighth year of existence, the program has awarded

a total of $118,000 to 77 deserving students

since its inception.

As in previous years, the program is open to all

full-time employees and their dependants and

is designed to help cover college or graduate

school expenses for recipients. This year, as before,

Saia will award 12 college scholarships — six in

the amount of $2,000 and six in the amount of

$1,000 for a total of $18,000. Awards will be

based on qualifications outlined in a packet that is

being mailed to each full-time employee’s home

address. In addition to the packet, employees

can also access the application and guidelines on

Saia’s Intranet.

To be eligible for consideration, all applicants

must be a full-time student and carry 12 or more

hours of college or graduate student courses for

each semester of the school year applied under.

Scholarships will be awarded based on the

applicant’s academic achievement, their

community service, and/or an innovation or

accomplishment in a field of study and interest.

Applications are due to Saia’s Atlanta Corporate

Office no later than July 9, 2010. Recipients will

be selected by the end of July and letters will be

sent to winning applicants advising them of their

award at the beginning of August. Those not

selected will receive an e-mail informing them of

the committee’s decision at that time as well.

For more information, please contact Jeannie Jump,

Saia corporate communications coordinator, at

extension 4069 or via e-mail at jjump@saia.com.

continued on page 4 »

Sales:Large Terminal

DLS Cathy White

FON Tom Trudeau

GRL John Hargis

Phyllis Teer

HST Cheryl Eddins

Guillermo Guijosa

KCY Shanda McKenzie

MIA/ WPB Frank Barnett

MKE Heidi Munson

MPS Joe Wilson

ORG Ryan Brubaker

PHX Kathy Rivera

First Quarter President Club Winners

Medium Terminal

ALX/ BMT/ LKC Greg Sanders

BRG Henry Battaglia

CMB/ MAN Jeremy Leeds

DAY/ SID Randy Trimble

DSM Doug Trilk

EVA/ LOU Kevin Hatfield

GBY/ WAU Kris Rau

OAK Tony Conflenti

SSX/ SXF Tim Shoemaker

TPA Pat Maender

WAC Leslie Clay

Small Terminal

AQE/ FAR Charlotte Baca

Operations:CCI Paul Howard

CLT Rod Prevatt

JAC Greg Smith

MIA Reggie Ogburn

MKE Bob Laverdure

NSH Scott McFetters

ODS Corey Tea

PHX Doug Murray

SEA Dennis Ryerson

SPF Chris Billings

TOL Jim Bryan

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Benefits CornerBy John Ferguson – Director of Insurance & Privacy Offcer

HST Regional Maintenance Manager Oscar Perez

recently retired after 14 years of service. His fellow

HST employees honored him with a cake, crystal

and model Saia truck. We all wish Oscar a long,

happy retirement!

CLT Linehaul Driver Neal Lingerfeldt has retired

after working 14 years at Saia. Terminal employees

helped celebrate the occasion with a cake. Pictured

from left to right are Lead Trailer Mechanic Keith

Hooper, Neal, and Dockworker Robert Sinclair. We

all hope Neal has a wonderful retirement!

MetLife Oral Health Library

Research has shown that

there are direct and indirect

links between oral health

and one’s overall wellness.

MetLife, our dental carrier,

has compiled a collection that contains valuable,

reputable information from the American Dental

Association, the American Academy of Periodontology,

and the National Institute of Dental and Craniofacial

Research regarding oral healthcare. Their easy-to-

navigate site contains valuable information on many

different topics including family dental health, oral

diseases, and dental treatments and procedures.

For more information, visit www.metlife.com/mybenefits.

The Web site is a clearinghouse for all dental

information — from dental policy information, to claim

status, dependent eligibility, and network providers.

Prepare Now for Tropical Storms and Hurricanes

As hurricane season officially commences next month,

this particular notice is directed at our Gulf and East

Coast employees. As most everyone knows, being

ready is the key to successfully surviving a hurricane

or tropical storm. By having a disaster supply kit

prepared and a family evacuation plan, you can

help alleviate a lot of stress and worry brought on

by hurricane season. As the Boy Scouts say, “Be

Prepared!” As you plan, it is helpful to breakdown

your checklist into what to do before, during and

after the storm.

While there are many sources available, I encourage

employees to visit the links listed below:

» www.nhc.noaa.gov

» www.weather.com/newscenter/tropical/

stormdetails.html

» www.livescience.com/environment/

hurricane_prepare.html

» www.hurricanesafety.org/home2.cfm

Additionally, your local television and radio stations

usually have other Web sites available that feature local

news and information. They, too, typically provide

information/fact sheets and publications to the public.

Specific instructions relative to Saia facilities will

be provided by the company at the time of the

emergency.

Keep a Safe Kitchen

Most family meals prepared at

home are done so in a

meticulous manner. Thus, there

is rarely a food preparation issue. Having said that,

cross-contamination in the kitchen, as well as food

poisoning caused by leftovers, undercooked meats,

and poorly-prepared buffets, can be problematic if you

aren’t careful. As such, below are some helpful hints:

» Wash Up! Remember to wash your hands often

and before handling each food item you are

preparing. The more you wash the better.

» Keep Countertops Squeaky Clean. Wash them

often with hot soapy water or bacterial cleaner

— particularly if raw food has been sitting on the

counter.

» Avoid Cross-contamination. Cutting boards and

utensils should be cleaned between food

preparation, particularly if you have been working

with meat or seafood.

» Cook Completely. Cook meat until it registers a

temperature of 160 degrees and cook poultry

until it reaches a temperature of 165. For those

with weakened immune systems or worries about

bacteria, cook eggs thoroughly.

» Thaw Foods Safely. Bacteria thrive at room

temperature so play it safe and thaw foods in the

refrigerator.

» Don’t Be Lazy! Refrigerate leftovers promptly.

» Prep Produce. Thoroughly rinse all your fruits

and vegetables under running water even if you

don’t intend to eat or use the skins or rind.

For more food safety information, go to www.foodsafety.

gov. Another good Web site to use is www.myuhc.com.

Once logged in, click the “Health & Wellness” link and

type “food safety” in the search bar.

We have increased the number of teams earning

18 Again! status for the fourth month in a row. In

all, five terminals, 28 Eastern Division sales/driver

teams, and 30 Western Division sales/driver teams

have reached their goals. Congratulations to the

following driver and sales representative teams

who surpassed their 18 shipments per day goal for

the month of April. Those with an asterisk by their

name achieved the honor for the first time.

ATL Dana Breneman

Michelle Boswell

Brent Madden

Jeff Stafford

BHM Tom George*

BRG Henry Battaglia

CGO Tom Elmore

Jim McQuen

Frank Petrozza

CLT Jim Dunn

CLV Dave Yeropoli

CMB Jeremy Leeds

CTN Clark Fuller*

DEN Melody McGinnis

Gary Sringer

DET Chuck Leyman

DLS Cathy White

FON Monica Hernandez

Jenna Heim

Calvin Russell*

Roger Sancez

FWN Erich Wolff

GNC Joey Boyette

GRA Kim Meeter

GRL John Hargis

Phyllis Teer

GVL Tom Catafygiotu

HST Cheryl Eddins

Guillermo Guijosa

KCY Shanda McKenzie

LAX Bill Jernigan*

LOU Dawn Campbell

Kevin Hatfield

MBL Paulette Neyman

MIA Sheri McElligat

Luis Gomez

MKE Heidi Munson

MON Patrick Ruiz

MPS Joe Wilson

OAK Tony Conflenti

OMA Dirk Graves

ORG Kim Lindsay

John Reed

Tina Nissen

PHX Kathy Rivera

RNO Imelda Maraga

SPF Don Seilnacht

SPO Sean Freeman

STL John White

SXF Tim Shoemaker

TOL Julie Susor*

TPA Pat Maender

TUL Seth Alexander

TUP Mark Hall

WAC Leslie Clay

April 18 Again! Results Announced

HST Manager Retires CLT Line Driver Retires

3A monthly newsletter for Saia Employees May 2010

LettersEmployee Service Anniversaries

May25+ Years

BRG Dale Landry (28)

LAF Sara Jones (31)

Harold Wiltz (31)

MON Birl Spicer (25)

MPS Louis Bachus (27)

James Martin (27)

NOL Stephen Bonnecaze (37)

Clark Marter (26)

OMA Jackie Cordell (31)

Donald Van Asperen (26)

SPT James Green (27)

20 Years

ATL Richard Montgomery

Marcus Rawson

MBL Ramon Foskitt

NOL Tyrone Williams

SLC Kelly Marchand

TUP Terry Graham

15 Years

ATL Freddie O’Neal

Jack Parden

Charles White

CCI Albert Nunez

CIN Leonard Spencer

CTN Raymond Williams

FTS Dale Mathews

HGO Lynette Adams

Dana Guidry

HRL Feliciano Garcia

JAX Judy Hammonds

LAF Mickey Dupuis

LCN Mark Sabatka

NSH Randall Nicholson

SAM Frank Sever

SAN Darren Hudson

SLC Richard Welsh

TAL Joe Herring

10 Years

CBS Dexter Copeland

CCI Patti Whitehouse

FON Gary Pratt

LAF Monica Bellot

LVS Larry Schlotfeldt

MAD Justin Richards

MSP Cyril Schoener

NSH Scott Rowe

SLC Chezlyn Thomas

5 Years

ACO Mathew Barron

Elane Street

ATH Robert Evans

ATL Robert Brown

John Burnham

Kenneth Cochran

Wayne Rowley

Jerrod Satterfield

BHM David Brooks

CCI Ernest Garcia

CCI Leopoldo Villarreal

CHS Gregory Hardee

CIN Brian Kressin

CLT Keith Hooper

CLX Hector Acero

COL Morris Hodges

CRD Richard Vulysteke

CTN Steven Graham

DEN Randy Watson

DLS Robert Nettleton

William Stephens

DOT Jeffrey Outlaw

ELP Michael Ambrose

Jorge Macias

FON Jehru Maxwell

Ricardo Valladares

FTS Robert Southall

GBO Earl Randolph

Vernon Thomas

GRA Shirley Brewer

GRL David Hodge

Stephen Murphy

Teresa Norris

Keith Taylor

Andrew Trevino

GVL Stephen Capps

Timothy Cooper

Mark Nodine

HGO Stephanie Boudreaux

Charlotte Dehart

HKY Thomas Snyder

JAX Jerry Morris

Carlton Wells

KCY Frank House

LAX Da’Lyon Jones

Francisco Quezada

Cruz Sanchez

LVS Francisco Isakoff

MIA Armando Suarez

MPS Tony Edwards

Mark Roberts

MTG John Crisp

NSH Jeffrey Angle

Teddy Davis

Katrina Monroe

Michael Robertson

William Stephenson

Ronald Vaughn

Jeremy Williams

OCA Thomas Anderson

OKC Brian Walker

William Winn

PHX Richard Bailey

Josue Preciado

SAC Michael Louie

Gerald Moody

SLC Brett Cummings

Randy Delullo

STL Donald Corley

David Hayes

Aaron Klaser

WAC William Moore

WPB Frank Barnett

Kristi Hebert

Claims Manager

HGO

Kristi:

Thank you to the Claims Department for working

with us in the processing of claims. It is very much

appreciated.

Thank you!

Shane Dunn

Manager of Transportation

Acuity Brands Lighting

Conyers GA

Doug Williams

National Account Executive

SEA

Doug:

We have had three or four shipments come in and

we are very happy as Saia is delivering in advance

of what they promised. The drivers are helpful and

the freight is in good shape. Please let everyone

know we appreciate what they are doing.

Regards,

Danny Heinz

General Manager

Texas Contractors Equipment, Inc.

Richard Breese

National Account Executive

GRL

I just want to tell you that ACO Customer Service

Representative Kira Frates has been doing an

excellent job! The past couple of weeks I have been

giving Saia some freight that normally I would not

have. She has been able to provide some spots

with the truck rate department. She has been

instrumental on some of the added business and

lanes that I have been giving Saia.

Thanks,

Emilio Villarreal

Omni Logistics, Inc.

Grapevine, TX

Tom Rowlands

National Account Executive

CMB

Tom:

One of the AT Automotive service representatives,

Ken Winchester, called me just to express how

satisfied he and their customer, Kia Motors of West

Point, GA, are with Saia’s service. Apparently, CBS

Sales Representative Adam McCurry keeps in

close contact with Ken to ensure that the customer’s

delivery windows are met on-time, every time.

Donita Lacy-Alexander

Henkel Corporation - AT Group

Madison Heights, MI

Dinah Braud

Rate Specialist

HGO

I cannot say enough good things about SPT City

Driver Vernon Kauffman. He is so friendly and

always willing to help out. He also always makes us

laugh.

Richard Gust

Bob Davis Sales

Shreveport, LA

Jason Ham

Business Development Executive

SPT

Jason:

I would like to let you know what a great representa-

tive of your company you have in SPT City Driver

Vince King. He is always courteous, helpful and

kind. We really enjoy it when he delivers to us.

I have never seen him without a big smile on his

face. We just appreciate him very much and would

like to say thank you for sending him here on a

regular basis.

Trina Cloud

Inventory Control

Wood Group Pressure Control

Keithville, LA

Josh Harter

Xtreme Assurance Representative

ACO

Josh:

Thanks for the bills of lading. I really like your system

in handling the Wal-Mart shipments for us.

Vira Leituala

Pioneer Electronics, Inc.

Long Beach, CA

RJ Koch

Regional Sales Manager

LAX

I just wanted to thank LVS Business Development

Executive Silvia Schuman for all of the great, fast

and friendly service. She sure has made my job

easier. If she ever needs anything for her vehicle, I

will take care of her.

Mike Colian

Warehouse Manager

Meyers Auto Parts

Las Vegas, NV

Letters Are Edited

Letters to Saia Directions are edited for length and

clarity. The editor strives to preserve each writer’s

point-of-view.

4 A monthly newsletter for Saia Employees May 2010

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We Want To Hear From You

Share your input on the Saia Directions newsletter. What do you like?

What would you change? What would you enjoy seeing more of? Send

information to: Jeannie S. Jump, Corporate Communications Coordina-

tor, 11465 Johns Creek Parkway, Suite 400, Johns Creek, GA 30097 or

jjump@saia.com.

11465 Johns Creek Parkway

Suite 400

Johns Creek, GA 30097Six Employees Named 2009-10 Chairman’s Award Recipients First Quarter President Club Winners Saia Scholarship Applications

Benefits Corner April 18 Again! Results Announced

Letters Employee Service Anniversaries

Company Update Saia Donates Shipping Services

A monthly newsletter for

Saia Employees

May 2010

1234

Company Update

Boehland Named New BGO Customer Service Manager

Luke Boehland has been named the new customer

service manager for the Boise General Office. He

joins Saia with nine years of call center manage-

ment experience having worked for several large,

national companies.

De La Paz Named New NAE

Gil De La Paz has joined our national account

team based in Chicago. He will have responsibility

for the Chicago market as well as national

accounts in Minnesota and Wisconsin. With over

24 years of experience, Gil is a seasoned veteran.

Most recently, he was a corporate sales executive

for another carrier. Prior to this, Gil ran his own

transportation sales and consulting business for

six years and worked as vice president of sales

and marketing for a transportation broker.

per hour results were 2.24. Service was over

97%, in and out, and the terminal’s claims ratio

was under 1% (0.67) with an outbound DBE

of 123 for 2009. CCI’s inbound DBE was 66 in

2009. During the push to improve DBEs, Paul

was a leader in the training of drivers. He also

led the charge on labeling issues in the oilfield

business. Last year, he led the CCI team in two

successful terminal moves due to the delays in

the building schedule of a new terminal — with no

impact to service.

Last year, we received an

e-mail at the ACO exclaiming

the virtues of HNT City Driver

John Penny. He had saved a

woman from choking. The e-

mail stated, “Your driver was in the Sam’s Club

in Florence, AL eating lunch when a lady behind

him started choking and couldn’t breathe. He

stopped eating and went to her aid. He did the

Heimlich maneuver a couple times and cleared

her airway. The lady was very thankful to say

the least. Your driver stood with her for a few

minutes to make sure she was okay and then he

finished his lunch. He said his actions were nothing

really and that he was just glad he was there

when she needed help.” The witness to John’s

heroics ended her e-mail by saying, “There needs

to be more people like him in the world.” In

addition this singular deed, John’s terminal

manager, Ben Crawford, said John has an excellent

work ethic and a great rapport with his fellow

employees in Huntsville. Ben said John is

consistently at the top of the list in productivity

amongst the drivers in his group and that he

works with a great attitude.

JKN Dockworker Matt

Richardson’s performance at

his terminal has a positive

impact everyday. In fact, the

Jackson terminal has increased

their inbound DBE performance to consistently

exceed the company standard. Matt’s personal

DBE also exceeds the standard and he is always

running well over goal. Due in large part to Matt’s

efforts, Meijers, a large national account, continues

to utilize Saia as their primary inbound carrier.

The Jackson terminal is able to provide them with

strong service due to Matt’s desire to satisfy on a

daily basis. Matt has taken on the responsibility of

dealing directly with the frontline workers at Meijers

and the relationship he has built over the last year

has proven to be very advantageous to our operation

and the success we have with this account. According

to Terminal Manager Jim Bryan, Matt is the type of

person that personifies the Saia culture.

NOL Line Driver Bill Salter

has worked as a Saia driver for

32 consecutive years without

a preventable accident. He

has driven over four million

accident-free miles and worked over 80,000 injury

free hours. In fact, Bill is the only employee achieving

this many years without an accident or injury. In

addition to an unparalleled safety record, Bill’s

terminal manager, Murray Parker, said he is an

excellent employee and that he has no problem

expressing his ideas and thoughts on how we can

improve our operation and the company. Murray

said Bill is one of the top performing linehaul drivers

in the New Orleans terminal. In addition to his work

in 2009, Bill was the top performing line driver in

NOL for the months of January and February.

Six Employees Named 2009-10 Chairman’s Award Recipients» continued from page 1

Recently, Saia do-

nated its services

to Kyrene de la

Mirada Elementary

School’s Student

Council, who col-

lected an impres-

sive 353 pairs of shoes, which they donated to

the nonprofit organization, Soles 4 Souls, in Las

Vegas, NV. Saia picked up the shoes at the school

where student council members loaded up all the

boxes! Afterward, several students wrote thank

you notes expressing their appreciation for Saia’s

help.

Saia Donates Shipping Services