sietar europe: effective use of technology for a coherent third culture creation (patricia weiland,...

Copyright HPCG®, Sage Strategies, Kulturelle.com, 2013 1 Copyright HPCG®, Sage Strategies, Kulturelle.com, 2013 1

Effective Use of Technology for a Coherent Third Culture Creation

Patricia Weiland Elisabeth Weingraber – Pircher

Ralf Wolter


Session Abstract

Ê  The availability of affordable and reliable technology, coupled with market demands, allows trainers and coaches to reach clients around the globe. This global reach via virtual communication technology requires trainers and coaches to increase their comfort and understanding of technology and cultural implications on the learning experience.

Ê  One of the key questions to be addressed is how cultural differences impact the conversation via communication technology? Beyond respecting other cultures success involves adapting to other cultures where all parties contribute to the creation of a third culture. In that there is not a one size fits all solution. The culture-‐general frameworks shared during this workshop can be adapted to help give virtual training and coaching sessions a local touch making them more effective. This dynamic workshop provides participants with a structured approach and culture general frameworks as well as practical tips that enable them to prepare and deliver their virtual workshops and coaching sessions tailoring their content or process to their audience.

Ê  Objective: This workshop is designed to address the influence of culture on the use of communication technologies in intercultural training and how to create coherent virtual third cultures to communicate most effectively.


Core Message

é Awareness é

Cultural Impact of using Communication Technology


Virtual Communication through Technology?

Copyright HPCG®, Sage Strategies, Kulturelle.com, 2013 5

4 Corners of Virtual Communication

There is no difference in on-‐ and off-‐line learning as long as you are a good trainer/coach.

Virtual Coaching and Training is the only way for learning in the future.

Only face-‐to-‐face learning is „real“ learning and coaching and will allow a perspective shift.

I am not sure about using telephone and computers for effective coaching and training and I am curious about it.


Agenda

1.  Theory / Culture-‐General Framework

2.  Communication Technology – Overview

3.  Creating a Third Culture

4.  Example / Case Study – Power Speaking

5.  Q&A, Next Steps


What is Culture?

Objective Culture •  History •  Food & Traditions •  Legal & Political Systems

Subjective Culture •  Worldview of a Group •  Values & Beliefs •  Communications Styles

Culture is „the common sense“, what is normal and the right thing to do.

Culture is the pattern of beliefs, behaviours, and values maintained and created by groups of interacting people. Milton J. Bennett


Culture General Frameworks

Intercultural skillset

Ê Language use

Ê Non – verbal behavior

Ê Communication style

Ê Cognitive style

Ê Cultural Values

© S. Ting-‐Toomey 1999, M. Bennett 2001


Understanding You and Your Audience


Agenda


2. Communication Technology – Overview





Communication Technology

Synchronous

Ê  Telephone, audio conference

Ê  Video conference

Ê  Live chat

Ê  Virtual classroom, e-‐learning software

Asynchronous

Ê  email

Ê  Web-‐blog

Ê  Forum

Ê  Podcast, online video

Ê  Training Videos and Apps

Ê  Online tests

www.kulturelle.com


Communication and Collaboration Tools

(audio only)


HD Video Conferencing

Low-‐price webcam 640*480 DSL 3,000 or equivalent Build-‐in HD webcam (MacBook Pro)

DSL 6,000 or equivalent

High-‐end external HD, DSL 16,000 or equivalent


Master the Learning Curve Performance

Number of learning attempts

slow start

strong acceleration

mastery

ideal learning curve

new technology


Agenda



3. Creating a Third Culture 4.  Example / Case Study – Power Speaking



Third Culture Definition

Ê  The process of negotiating an in-‐between perspective and communication style to coordinate meaning and action.

Ê  The emergence of creative new habits and practises to generate desired outcomes.

Ê  The kapia of the bridge


Cultural Aspects & Technology Verbal Communication Patterns


Example: High Context – Low Context

High Context Learners

Ê  Reactive

Ê  Reflective

Ê Data focused

Ê Group oriented

Ê Deduction

Ê  Consensus

Ê  Tutor as a Leader

Low Context Learners

Ê  Active

Ê  Thinks out loud

Ê Monolog dominant

Ê  Individual achievement oriented

Ê  Induction

Ê  Conflict

Ê  Tutor as facilitator

© Swierczek & Bechter 2010


The Impact of Cultural Differences applied to Communication Technology

Ê Which communication tools do I use for

certain conversations?

Ê How do I use different communication tools?

Ê How do I feel about these conversation?

Ê What is working well or not so well for me?


Webex Demonstration


Application: Culture & Communication Technology

Ê Assess your own cultural norms and background

Ê What cultural values might your client / audience hold?

Ê Listen for “Communication Patterns”

Ê Match technology with personal & cultural preferences

Ê Trust your instincts

Ê Ask for understanding


Agenda




4. Example / Case Study: Power Speaking



Practical example / Case Study” Virtual Presentation Training

Ê  The situation

Ê  The approach

Ê  Lessons learned

Ê  Results

Ê Outlook

$ ê



Ê Lessons learned



Ê  The situation

Ê  The approach

Ê  Lessons learned

Ê  Results

Ê Outlook $ é


Summary





5. Q&A, Next Steps


Where do I go from here?

Ê What is my main learning point?

Ê How will I make my virtual practice more effective?

Ê How can I continue my shift into different technological worldviews?

Ê My objective is to ........ and I want to reach it by .....(date)

Ê What is my first action towards this goal?

Ê How will I ensure that I stay motivated?

www.kulturelle.com


Connecting in the Virtual World Engage in your new community

Next steps:

1.  Download the material: http://virtual4coaching.com/Events/SIETAR

2.  Join our webex hands-‐on test run:

TBD

Register at: virtual4coaching.com/page3/contact-‐form-‐2/index.php

or https://tinyurl.com/sietar

3.  Ask and share at the LinkedIn Group Virtual4Coaching


Articles and Books

Ê  Bennett, M J ed (1998). Basic Concepts of Intercultural Communication, Intercultural Press

Ê  Bennett M J (1993). Towards ethnorelativism: A developemental model of intercultural sensitivity. In R.M. Paige (Ed.) Education for intercultural experience, Yarmouth, ME, Intercultural Press

Ê  Clutterbuck D & Hussain Z ed. (2010). Virtual Coach, Virtual Mentor, Information Age Publishing.

Ê  Geißler H. (2008), E-Coaching, Schneider Verlag

Ê  Sieler A (2005). Coaching to the Human Soul, Newfield Australia.

Ê  Swierczek F W and Bechter C (2010), Cultural Features of E-Learning. In Spector et al. Learning and Instruction in the Digital Age, Springer Media.

Ê  Ting-Toomey S (1999) Communicating Across Cultures, The Guildford Press, NY & London


Core Message

é Awareness é

Cultural Impact of using Communication Technology


Patricia Weiland Bio

Ê  Patricia Weiland brings over 25 years of hands on experience inside and in service to Fortune 100 organizations to her role as a Consultant and Professional Coach. Ms. Weiland coaches key global stakeholders in senior level executive and professional positions facing strategic, behavioral and productivity issues. Ms. Weiland consults with leaders at all levels on team and employee development plans at to identify, assess and improve leadership skills in organizational competencies increasing engagement and contribution. Weiland finds that coaching is uniquely positioned to attend to leaders in global enterprises with leaders in remote locations who face situational challenges while maintaining strong connections to the ideals and corporate wide goals and initiatives.

Ê  Ms. Weiland holds a master’s degree in Organizational Management Development from Fielding Graduate University and a B.A. in Communications from University of Wisconsin. Weiland is a PCC with the International Coach Federation and certified to administer MBTI and DISC.

Ê  www.sage4change.com


Elisabeth Weingraber-‐Pircher Bio

Ê  Elisabeth Weingraber-‐Pircher has lived and worked in eleven countries on four continents, where she successfully supported multinationals and small and medium sized companies from a variety of different industries as a consultant, then intercultural trainer and leadership coach, both face to face and virtually. Her passion is supporting and challenging leaders to be reflective, balanced, risk takers and humble in order to have successful conversations leading to outstanding results and a passionate life.

Ê  Elisabeth holds a Master degree in Business Management form the University of Graz, Austria and an Diplome International from ICN Nancy, France. She is an ICF certified coach and a Sietar member.

Ê  Elisabeth is Austrian, currently lives in the UK and works in German, English and Italian. As a mother of three TCK boys she is always challenged and needs to keep up with them by rock climbing, riding, playing football (badly), traveling and reading about science and futuristic concepts.

Ê  www.kulturelle.com


Ralf Wolter Bio

Ê  Ralf Wolter is a senior leader, trainer and coach with 25 years of global experience in building and leading global and virtual teams in large corporations

Ê  Ralf's specialty is combining coaching, consulting, leadership and creativity with a passion for developing people. He is enthusiastic about developing leaders with high-‐performance career coaching and training. In addition to developing people, Ralf enjoys being a technology futurist, combining visionary thinking with a practical hands-‐on approach to apply networking and communication technologies for shaping the future of coaching and training.

Ê  Ralf coaches both in–person and remotely, by using state of the art communication technology, such as Cisco TelePresence, Adobe Connect, GoTo Meeting, Cisco WebEx, FaceTime and Skype. He also leverages communication technology for training clients and companies for developing speaking and presentation skills.

Ê  www.hpcg.eu

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