siebel crm(satyam).pdf
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7/15/2019 Siebel CRM(Satyam).pdf
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Oracle Practice - Siebel CRM
Call Center & ServiceCall Center Management•
Service Request Management•
Service Order Management•
eMail Response•
Ticket Management•
PortalSel Service•
Partner Relationship Management•
Employee Relationship Management•
Lie Science
Clinical Trial Management System•
Segmentation and Targeting•
Call Reporting•
Territory Assignment•
Smart Call•
Sales Force Automation•
Order ManagementPromotion Management•
Quote Management•
Order Management Agreements / Contract•
ManagementPricing Management•
Product Confguration•
Common SolutionsEvent Management•
Document / Correspondence Management•
List Management•
Siebel Universal Customer Master (UCM)•
Asset Management•
Household Management•
Product Management•
Employee Management•
Data Migration•
Competency snapshot200+ Siebel Skilled Consultants•
185+ Engagements•
10 Verticals & 15 Horizontals / Cross Industries•
50 Countries•
3,000+ Person Years o Experience•
Over 30% Siebel 7.x/8.x Certifed (BA/ CCC)•
Major business problems addressedLarge scale complex Siebel 8.x development•
projectsHighly complex Siebel upgrade project rom•
Siebel version 6 to 7.7 executed with multilin-gual, multi-currency & multi-country rolloutscovering 16 countries and 8 languages includingconsolidation o 13 instances into singlepan-European instanceSiebel upgrade rom lower version to 8.x version•
Complex OBIEE implementation•
Consulting services in pre-implementation,•
pre-upgrade and global deployments
SolutionsSales
Dealer Management•
Lead / Opportunity Management•
Forecasting / Sales Planning•
Personal Line and Commercial lines Insurance•
Workers Compensation claims•
Retail and Personal Loans•
Consumer & Business Lending Captive Finance•
MarketingIncentive Compensation Management•
Campaign Management•
eMail Response•
Loyalty Management•
7/15/2019 Siebel CRM(Satyam).pdf
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Key modules experienceBFSI: In Banking such as Core Banking, Retail,•
Private, Corporate, Investment, and CreditCards. Insurance covering both Lie and non-liepolicies, claims, etc.Automotive: Vehicle manuacturers, distribu-•
tors, dealers, and captive fnance providers toimprove customer acquisition and retentionacross all customer touch points, including theWeb, call center, feld organization, and partnernetworksAviation: Partner management, member•
management, ease o accruals and redemptionmanagementHi-Tech: Channel Marketing•
Pharma: Call Planning, Hospital Management,•
etc.Consumer: Siebel Marketing, Consumer Goods,•
Campaign Management, Siebel Service Applica-tion, Partner application and Siebel AnalyticsPublic Sector: Case Management, Ticket•
Management, eMail Response
Major verticalsAirlines, BFSI, Telecom, Hi-Tech, Automotive,•
Public Sector, Consumer Goods, Lie Sciences
Major regions / countries coveredMiddle East & Arica – Bahrain, Dubai, Saudi•
Arabia, Egypt, South Arica, Kenya
APAC - ASEAN countries, China, Australia,•
IndiaNorth America – USA, Canada•
South America – Mexico, Costa Rica•
18 European Countries•
Key differentiatorsEnd-to-end implementation and global rollouts•
Industry-specifc solutions•
Strong domain knowledge across 10 verticals &•
15 horizontals / cross industryStrong capabilities in design & delivery o•
solutions based on Oracle Applications or
compliance with local statutory needsStrong capabilities in integrations surrounding•
Siebel applicationsProven capabilities in design and delivery o•
complex solutions including customizations andbolt-on application development
Line of servicesPre-Implementation•
CRM Strategy Consulting•
CRM Process Design•
Product Selection•
Due Diligence•
POC & Product Fitment•
Implementation•
Full Lie-Cycle Implementation•
Upgrade•
Global Deployment – Standardization &•
Roll outCRM On Demand•
Change Management•
CRM Analytics•
Post-Implementation•
24 X 7 Support - Onsite & Oshore•
Application Administration•
Application Enhancement•
Perormance Tuning•
Site Audit•
Maintenance & Help-desk Operations•
Value deliveredImproved CSR - Customer interaction•
Improved knowledge base with consistent,•
accurate inormation & easy access360 degree single view o the customer•
Sales tracking and complete pipeline analysis•
Call tracking / quality o escalated requests•
by Agent & SupervisorImproved customer satisaction by call•
planning and sales automationSiebel ver 7.7 Multi Lingual, Multi Currency &•
Multi Country roll outs covering 16 countriesand 7 languages including consolidation o 13instances into single pan-European instanceHighly complex Siebel upgrade projects orm•
Siebel ver 6 to ver 7.7 and 7.x to 8.1Integration with Enterprise Applications using•
multiple technologiesHandheld deployments or feld sales & service•
Contact usFor more details, write to [email protected] orvisit www.mahindrasatyam.com