si rfp vol 1 - part ii

MPCOPS CRIME & CRIMINAL TRACKING NETWORK AND SYSTEMS

1 Vol - I Request for Proposal for Selection of System Integrator

Annexure VII: Scope of Services

1. Overview of CAS (State) & CAS (Center) with Scope of CAS Customization:

1.1.CAS (State)

The primary functionality at police stations will emphasize on crime and investigation and criminals detection. Following are the main services to be delivered through CAS (State).

# Registration:

The Registrations can be of general service petitions or general complaints. This service is initiated once the citizens register their complaints or petitions with police personnel. Based on nature of the petition (General Service Petition, Cognizable Complaint, Non-Cognizable Complaint) the service to citizens will be honored by issuing general service petitions like No Objection certificates, Permissions etc., or registering a complaint and issue FIR/NCR. Based on the evidence and facts, the police personnel will proceed for investigation.

# Investigation:

After a complaint is registered, police initiates the investigation process. The identified Investigating officer will visit the crime scene and record the crime details The Investigating officer will send the collected evidences to external agencies for further verification. The IO will arrest the accused if any and proceed for interrogation and later file a charge sheet/final report and submit the accused in the court.

# Prosecution:

Interfacing with the courts during the prosecution of cases is an integral part of the responsibilities of police personnel. After filing the charge sheet the police personnel will update the Trial details and execute the summons/warrants issued by court. The police personnel will also record the court disposal details include persons involved, attendance, examination, court order, details about bail and status of accused.

# Basic Search & Reporting:

Since the inception of the case the police personal will search different registers to track/identify the criminals involved in different cases/crimes. This will help the police personal to map the missing cases with un-known dead bodies and enable them to generate different reports like MCR’s, NBW’s, PT cases, UI cases etc.,

1.2.Overview of CAS (Centre)

National Crime Records Bureau (NCRB) is the central nodal agency for the management of crime and criminals’ related data at a national level. The purpose is to maintain a national database of crimes, criminals, and other information collated from the States across the country and provide the reporting and analysis on the data to various stakeholders.



1.3.Functional Services offered by CAS:

1.4.Functional Services offered by CAS (State)

The following is an overview of the services for CAS (State):

a. Citizen Portal Service:

This service shall enable Citizens to request services from Police through online petitions and track status of registered petitions and requests online. Citizen’s requests/services include passport verification services, general service petitions such as No Objection Certificate (NOC) for job, NOC for vehicle theft, NOC for lost cell phone/passport, Licenses for arms, processions etc.

b. Petition Management Service:

The service shall enable the police personnel to register and process the different kinds of petitions, complaints (FIR, NCR, etc.) and general service requests from citizens at the police station.

c. Unclaimed/Abandon Property Register Service:



The service shall enable the police personnel to record and maintain unclaimed/abandoned property registers and match the property with property in lost/stolen registers.

d. Complaint and FIR Management Service:

The service shall enable the police personnel to register and process the complaints (FIR for cognizable complaints, Non-Cognizable Report for non-cognizable, Complaint Report for general complaints, etc.) reported by the public.

e. PCR Call Interface and Management Service:

The service shall enable the police personnel to register and process the complaints as received through the Police Control Room through the Dial 100 emergency contact number.

f. Investigation Management Service:

The service shall enable the police personnel to process the complaints through capturing the details collected during the investigation process that are required for the Investigation Officer to prepare a final report.

g. Court and Jail Interface & Prosecution Management Service:

The service shall enable the police personnel to interface with the courts and jails during the investigation process (producing evidence, producing arrested, and remand) and during the trial process.

h. Crime and Criminal Records and Query Management Service:

The service shall enable the police personnel to view the several registers and perform basic and advanced queries on the crime and criminal information.

i. Police Email and Messaging Service:

The service shall enable the police personnel to send / receive both official and personal correspondence.

j. Periodic Crime and Law & Order Reports and Review Dashboard Service:

The service shall enable the police personnel to view the reports and dashboards required conduct the periodic crime and law & order reviews of the police station(s) under the officer’s jurisdiction.

k. Notification of Alerts, Important Events, Reminders and Activity Calendar or Tasks Service:

The service shall capture / generate the required alerts, important events, reminders, activity calendar, and tasks.

l. State-SCRB-NCRB Data Transfer and Management Service:

The service shall enable the states to collate, transform, and transfer the crime, criminal, and other related data from state to NCRB.

m. State CAS Administration and Configuration Management Service:



The service shall enable the individual states to configure the application to suit to their State’s unique requirements.

n. User Help and Assistance Service:

The service shall enable the end user to view the help manuals of the application and in guiding the end user in using the application.

o. User Feedback Tracking and Resolution Service:

The service shall enable the police personnel in logging the issues/defects occurred while using the system.

p. Activity Log Tracking and Audit Service:

The service shall capture the audit trail resulting from execution of a business process or system function.

q. User Access and Authorization Management Service:

The service shall enable the administrative user in setting the access privileges and will provide

authentication and authorization functionality

1.5.Functional Services offered by CAS (Center):

The following is an overview of the services for CAS (Center):

a. State-SCRB-NCRB Data Transfer and Management:

The service shall enable the NCRB to receive, transform, and collate the crime, criminal, and related data from states, to organize it suitably to serve NCRB requirements.

b. Crime and Criminal Reports:

The service shall enable authorized personnel to generate the reports and perform analysis on the central crime, criminals, and related data repository of the nation.

c. Crime and Criminal Records and Query Management:

The service shall enable the authorized personnel to view the several registers and perform basic and advanced queries on the central crime, criminals, and related data repository of the nation.

d. Talaash Service:

The service will enable the user to search for missing persons across the national database.

e. Person of Interest:

The service will enable the user to search for persons of interest such as persons wanted on outstanding warrants, accused, charged, habitual offenders, and convicts across the national database.



f. Registered Vehicle and Vehicle of Interest Service:

The service will enable the user to search for registered vehicles and vehicles of interest such as, missing / stolen vehicles, abandoned / unclaimed vehicles, and vehicles involved in traffic incidents across the national database.

g. Publication Service:

This functionality will help the NCRB to publish the periodic crime reviews to the NCRB portal.

h. NCRB Citizen Interface:

The service shall enable the citizens to access / search the NCRB National Database on the data (ex, Stolen Vehicles / Property, Missing Persons, etc.) that is approved to be made accessible to public.

i. NCRB Interface for RTI:

The service shall enable the authorized external stakeholders to access / search the NCRB National Database, submit and receive responses on the RTI requests.

1.6.CAS Customization:

The Core Application Software (CAS) is being developed based on the architectural guidelines provided by NCRB to SDA. Customization development architecture should be homogenous, simple, and light-weight. The SI should explore and recommend the architectural patterns to keep the architecture simple and light weight and follow CAS Development Architecture. The same architecture guidelines would hold true for both CAS Center and State.

CAS Center and State are being developed on an n-tiered model with clear separation between the presentation, business, and data tiers. Any communications with the external systems have to be executed through web services to retain the data-security. The definition of the screen elements, screen design, presentation side logic and validations should be retained in the presentation tier. The presentation logic should be able to be built and deployed as a separate entity. There should not be any data access or business logic in the presentation tier.

The business logic tier should contain all the modular application components, business logic and services that will be used by the presentation tier and any other external systems.

The data access logic should be limited to data access tier and should be kept separate from the business logic tier. All the database access from the business logic tier should go through the data access tier.



1.7. Indicative Solution Architecture

1.8.Scope of CAS Customization:

MP Police has some specific needs of functionalities to deal with crime and criminal in effective manner, CAS offers common functionality for all the police station across the country and thoseadditional functionalities inclusion make CAS more effective for MP Police, thus need of those functionality comes as customization identified over CAS.

Proposed Customization over CAS:

Citizen Information System with Additional services State specific reports Integration of local acts National Service Delivery Gateway (NSDG)/ State Service Delivery Gateway (SSDG) CAS Offline Functionality



Objective and Functional Specification of Customization:

A. Citizen Information System with Additional services:

Objective:

Information about Servant, Tenant should be in Police record and must be verified as in most of thecases they are identified as culprit and thus their verification would provide prevention against crime. Another key aspect is the information about senior citizens to Police as Senior citizens are the prime target of any criminal. Arms, Character, Passport verification are some of the crucial information needed that must be part of this module. These services will help police to pay their attention on these key areas. CAS was developed in accordance with the vision of central government and has a very broad scope; as a matter of fact some of these key areas were remained unnoticed and thus need to be added. RTI (Right to information) act must be a part of this so that citizen as well as police personals can be aware of their rights; as this would improve definition of citizen’s & Police’s roles and responsibilities. This module would serve the embedded aims of CCTNS; that is to improve Citizen-Police Relationship, to develop confidence of common man on Police so that to develop a healthy environment which would help in great deal to control Crime and criminals in effective manner.

Functional Specification:

Under Customization of this module MPCOPS expects from System Integrator that SI would customize this module for maintaining database about Servants, Tenants, Senior citizens and Arms, Passport, Character verification etc. and must provide interface to the police officials so that they can access these information for better working.

SI must incorporate RTI (Right to information) act to this Module so that citizen as wells as police personnel can be aware of their rights.

Police Directory would also present as part of this Module so that citizen can contact to the concerning area officer as and when they require.

Under customization; this module must introduce NEWS panel that can update police personnel & public for NEWS update. Interface must provide details of higher police officers of rest of the state. Actual requirement specification needs to be done at the time of detailed analysis by System Integrator (SI).

System Integrator must perform a comprehensive study to get more features for customization of this modules and SI must be flexible enough to incorporate suggestions during Software requirement specification and studies.

B. State Specific Reports:

Objective:

Police department of each and every state deals in their own way, Maximum functionalities of Police Stations are same across the country. But still there is approx. 20-30% information



requirement of police department differs from state to state. CAS has covered all the generic report which are common to all the states but this requirement is completely known to specific states. This requirement is completely associated to police stations and department’s functionality. These reports would help MP Police to get their desired information. This customization is intended to equipped police on specific reports and support on quick working.


MP Police department has some specific needs of reports those are different from other states. Those reports would be based on the internal workflows / procedures and they are different from other states hence customization is required for getting MP state specific reports. Actual requirement specification needs to be done at the time of detailed analysis by System Integrator (SI) and SI must be flexible enough to incorporate suggestions during Software requirement Specification studies.

C. Integration of local acts:

Objective:

Each and every state has its own local acts and rules those are differ from other state. CAS is generic software to serve all the states but it must be customized for integration of state local acts and rules because every action must be taken under national and local acts and rules publish by government. Vision of this module will allow police to take action under defined acts and rules formed for public and police.


System Integrator must make sure that CAS must be customized for integration of local acts and rules. Actual requirement specification needs to be done at the time of detailed analysis by System Integrator (SI) and SI must be flexible enough to incorporate suggestions during Software requirement Specification studies.

D. National Service Delivery Gateway (NSDG)/ State Service Delivery Gateway (SSDG):

The System Integrator at the state level shall register as a Service Provider with the NSDG or SSDGs on behalf of the MPCOPS / MP Police and provide CCTNS based services. Initially if NSDG/SSDG services are not available, the CCTNS application shall access services through the existing broadband networks and Software Development Agency (SDA) shall develop APIs for the required departments during CAS development to enable interoperability and interconnectivity for its eventual integration with NSDG/SSDG. C-DAC as Gateway Service Provider of NSDG/SSDG shall provide connectors/Adapters and guidelines for hosting services through NSDG/SSDG after the System Integrator (SI) register as a Service Provider on behalf of the MPCOPS / MP Police Governments.



E. CAS Offline Functionality:

System Integrator is also responsible to design and develop all the offline functionality required by MPCOPS / MP Police for the CCTNS. The offline application shall provide the following features:

1. Basic Portal with links to the various modules of CAS (State)

Links to the functionality that is required offline shall point to the local application. Links to other functionality shall point to the CAS (State) application hosted at the Data Centre.

2. Synchronization of data generated by the Offline modules with the CAS (State) Database hosted at the State Data Centre.

3. At police station application will also able to work in offline environment during non-availability of WAN connectivity to SDC. After resuming the WAN connectivity, same data shall be synchronized with CAS (State) database hosted at SDC

The offline functionality requirement stated above is indicative and that the complete range of required offline functionality will be identified and clarified during the systems study phase of the CCTNS project. SI shall design and develop the offline functionality identified during the systems study phase as required by MPCOPS/ MP Police under CCTNS Project.



2. Specification on integration with existing identified application & Migration:

Existing Applications are being used by MP Police and are identified for integration with CAS:

a) AVLS

b) Portrait Building Management System

c) MVCS

d) AFIS

e) MP Police Portal

f) Email Application

g) Proposed HRMS

Interfaces are required to access these applications form Core Application Software (CAS) and furnish the single platform where all the applications would be available to work on. These interfaces must follow appearance of existing system so that users can get the same feeling like earlier. Data of these applications must be available for execution purpose in CAS that would allow police personnel to work on multiple data at the same time without caring of referring multiple applications. System Integration must do comprehensive study to get the real need of integration and must be flexible enough to incorporate suggestion during SRS studies.

Application expected to migrate to CAS:

CIPA

SI is responsible to do comprehensive study for the applications expected to migrate / integrate. Study would consist level of integration of these application with CAS and complete study of CIPA for migration. SI should migrate 100 % of available data from CIPA to proposed CAS (State).

CAS Customization and Integration:

Estimate of required man month for CAS customization, integration & maintenance is given below, however it is the responsibility of SI to analyze the effort estimate as per the scope of work and quote accordingly. SI is responsible for the complete end to end job and MPCOPS will not pay any additional cost to SI other than the quoted amount for CAS customization and Integration.

CAS Customization & Integration Estimation

Items Estimated Man months

Integration / Migration of Legacy Application 60CAS Customization 40



3. Hand Holding Support for Police Locations:

The System Integrator will provide one qualified and trained person per police station for a period of six months to handhold the staff in the police station and ensure that the staffs in those police stations are able to use CCTNS on their own by the end of the handholding period. Apart from police stations additional support required to provide services during the project life cycle. SI must provide the project team as per details and eligibility qualifications given in this RFP. Handholding and project support would be required only after the successful commissioning of Core Application(CAS) and the necessary infrastructure and completion of capacity building and change management initiatives in respective locations.

Information of all Police locations regarding engagement of handholding personnel has been provided in Geographical scope in this RFP.

Code of Conduct of Handholding personnel as Police Stations:

The person to be engaged by SI for Handholding support should work as six days per week.

Handholding personnel should give 100% availability on all working days.

Handholding Support at police Station (for 6 Months)

Items No. of Police Stations

Handholding Support at Police Station 996

Apart from the above SI is also responsible for deployment of technical team during the project period as per details given below:

Technical Support and Project Team

Items No. of Police Stations

Project Manager 1

Helpdesk Coordinator 2

Security Expert at DC 1

Database Administrator DC 1

Technical Support Staff for field 10



4. Capacity Building:

Scope:

Capacity building is crucial area for success of any IT project. To make any project successful it is compulsory to get the staff trained on IT tool so that familiarity with the solution would be available. As Basic computer skill training is being conducted by selected Training agency consequently Application, Training of Trainer (TOT), Administration & support training is being expected from SI. SI must do a comprehensive study to get the exact level & frequency of training requirement.

Estimated numbers of personnel for direct training

Training Program Group A Group B Group C

%

Covered

Actual

No.

%

Covered

Actual

No.

%

Covered

Actual

No.

Awareness and

sensitization of

benefits of IT

100% 1011 5% 364 1% 445

Role based

system training

on CCTNS

application

software

100% 1011 80% 5822 40% 17804

Trainer’s Training 0% 0 0.10% 7 0.25% 111

Administration

and Support

Training

0% 0 0% 0 3% 1335

For Details of Groups please refer:

Breakup of Police Personnel In State

Group No. of Personnel (Approximate)

Group A- Senior officers of SP ranks and above 1011

Group B- Officers of ASI rank and above 7278

Group C- officers of Constable ranks and above 44510

Total: 52799



Capacity Building (Training of Personnel)

Description Approx. No. of Trainees

Awareness and sensitization of benefits of IT 1820

Role base training for application user 24637

Trainers Training 118

System Administration and support Training 1335

Indicative Training Specification:

Awareness and Sensitization of benefits of IT

As Police personnel are well known for core police functioning and greater quantity of them are not aware of IT benefits and they are in fear of computer and facing problem to interact with any software application. SI is responsible to make police personnel aware of IT benefits and make them sensitize for information technology tools so that they can understand real potentiality and easiness of IT.

Role base training for application

SI is responsible to get police personnel trained under their defined roles for Core Application Software (CAS). Training must be done in manner that allows police personnel to work without any help of others. SI make sure, User must be capable enough to understand their roles in application and concerning responsibility with the roles.

Training of Trainers

SI is responsible to identify the police personnel and get them trained for CCTNS project under the vision of Trainers Training. This is a pure responsibility of SI to get them to the level where they will be capable enough to train their own police staff when needed.

System Administration and support training

SI is responsible to identify police personnel and get them trained for admin and support role. Si must ensure that trained people would provide support without any external help.



5. Details of Digitization of Records:

Scope:

MP Police manages huge amount of important data in hard copy appearance as compared to other state, paper work is being done by state police is far more; with the time paper documents can be converted into brittle form and damaged even there is greater chance of wear & tear. This huge amount of documents is managed in hierarchy of MP Police i.e. At Police station level, PHQ level, SP/DSP/SDOP/CSP levels etc.

Criteria of retention for these documents vary from section to section as well as levels to levels. For example last 10 years of IIFs (FIR, Arrest Surrender Memo/ Court Surrender Memo, Crime Detail Form, Property Seizure Memo, Final Report, Court Disposal Memo, Result of Appeal ) may have relation with existing cases and have importance for digitization and some registers like History sheet, Gunda Register, Nigrani Badmash Register, morgue register, complaint register, roj-namcha, crime register, village crime note book, case diary etc are directly related to the crime process because they are following these 7 IIFs.

When any case initiates, it may use all the 7 types of IIFs during the process. These IIFs are used to register the activities related to the case. Any activity related to the police station and crimes are filled in Roj-namcha register and then follow Crime Register, VCNB, and Case Dairy. Information of FIRs are entered into roj-namcha register, Arrest memos into arrest register, Seizure Memos into Zapti Register, Crime detail forms & Final report into Roj-namcha/ crime register/ VCNB/ Case diary, Court disposal memo into crime register/ case diary. As Village Crime Note Book (VCNB) has 5 sheets among them History sheet has direct relevance with crime. Other than these if any case of murder arrives then morgue register is being used and any case related to any physical injury uses medical registers. So these 7 IIFs use many of register to record crime and its proceedings. Some other registers those are used to record crime and its proceeding are: summons register, Warrant register, index to history sheet, complaint register (for written complaints), MOB register (For finger prints) etc.

Digitization of historical data would help the police department maximize benefits from features such as Search and Reporting and is would significantly enhance outcomes in the areas of Crime Investigation, Criminals Tracking, servicing the requests of citizens and other groups, etc. The digitization exercise would be carried out by the SI.

As CIPA project is also used to register crime at state at 373 locations, migration of these registered cases are must be covered under scope of digitization. CIPA was not fully functional for all the locations and some police stations were using CIPA for registering cases, consequently migration of CIPA database is required in digitization phase, so that all the available data i.e. digital and hardcopy must be converge together and used in to new system.

Details:

Last 10 Years of cases registered under IPC are considering for digitization. As per the guidelines from NCRB case files will be the basis for digitization of records. These cases are registered in hardcopy as well as in CIPA software. SI must do a comprehensive study to get the details for migration of CIPA and digitize hardcopy records. As Per the Guidelines of NCRB this digitization



doesn’t include scanning of document, consequently hardcopy document must be digitized through data entry, available digital data of CIPA project shall be migrated and stored in to CAS application.

For Details of Case file please refers:

S. No. Head (Under IPC) Number of Records(Approx.)

1. Case File for Last nine Years 1762072

2. Approximate Crime on 2010 265000

3. Assumed crime for first 6 months of 2011 150678

Total 2177750



ANNEXURE VIII: Post Implementation Support Services

As part of the post implementation services, the SI shall provide support for the software, hardware, and other infrastructure provided as part of this RFP. SI shall provide 5 years of comprehensive AMC that includes

1. Warranty support

2. Annual Technical Support (ATS)

3. Handholding Services

a)Operations and maintenance services for the server and related infrastructure supplied and commissioned by the SI for the application at the Data Center and Disaster Recovery Center.

b)Central Helpdesk from the State designated premises.

c)Support for the end users at each of the locations including deployment of one competent person at each police station for a period of six months to handhold the staff after the Core application and the necessary infrastructure are successfully commissioned in the police stations.

d)Software maintenance and support services.

e)Application functional support services:

The services shall be rendered onsite from the State designated premises. To provide the support for the police stations, circle offices, sub-divisional offices, district headquarters, ranges, zones, State police headquarters and other locations across the State where the software, hardware, and other infrastructure will be rolled out, SI is expected to provide experienced and skilled personnel at each location. The SI will also ensure that there is a Service Center available or setup at each district or a group of districts of the State, as per mutual understanding between MP COPS/MP Police and the SI.

The SI shall develop a work plan for the knowledge sharing as per scope defined in this RFP for use in future phases of the project.

As part of the warranty services SI shall provide:

a) SI shall provide a comprehensive warranty and on-site free service warranty for 5 years from the date of Go Live.

b) SI shall provide 24 x 7 warranty support directly from OEM for Data Center Hardware including Servers and Storage for entire project period



c) SI shall obtain the five year product warranty and five year onsite free service warranty on all licensed software, computer hardware, and peripherals, networking equipments and other equipment from the date of Go-live.

d) SI shall provide the comprehensive manufacturer's warranty in respect of proper design, quality and workmanship of all hardware, equipment, accessories etc. covered by the RFP. SI must warrant all hardware, equipment, accessories, spare parts, software etc. procured and implemented as per this RFP against any manufacturing defects during the warranty period.

e) SI shall provide the performance warranty in respect of performance of the installed hardware and software to meet the performance requirements and service levels in the RFP.

f) SI is responsible for sizing and procuring the necessary hardware and software licenses as per the performance requirements provided in the RFP. During the warranty period SI shall replace or augment procure higher-level new equipment or additional licenses at no additional cost to the State in case the procured hardware or software is not adequate to meet the service levels.

g) Mean Time between Failures (MTBF) If during contract period, any equipment has a hardware failure on four or more occasions in a period of less than three months or six times in a period of less than twelve months, it shall be replaced by equivalent or higher-level new equipment by the SI at no cost to State. For any delay in making available the replacement and repaired equipments for inspection, delivery of equipments or for commissioning of the systems or for acceptance tests / checks on per site basis, State reserve the right to charge a penalty.

h) During the warranty period SI shall maintain the systems and repair / replace at the installed site, at no charge to State, all defective components that are brought to the SI's notice.

i) The SI shall as far as possible repair the equipment at site.

j) In case any hard disk drive of any server, SAN, or client machine is replaced during warranty /AMC the unserviceable HDD will be property of State and will not be returned to SI.

k) Warranty should not become void, if State buys, any other supplemental hardware from a third party and installs it within these machines under intimation to the SI. However, the warranty will not apply to such supplemental hardware items installed.

l) The SI shall carry out Preventive Maintenance (PM), including cleaning of interior and exterior, of all hardware and testing for virus, if any, and should maintain proper records at each site for such PM. Failure to carry out such PM will be a breach of warranty and the warranty period will be extended by the period of delay in PM.

m) SI shall monitor warranties to check adherence to preventive and repair maintenance terms and conditions.

n) The SI shall ensure that the warranty complies with the agreed Technical Standards, SecurityRequirements, Operating Procedures, and Recovery Procedures.

o) SI shall have to stock and provide adequate onsite and offsite spare parts and spare component to ensure that the uptime commitment as per SLA is met.



p) Any component that is reported to be down on a given date should be either fully repaired or replaced by temporary substitute (of equivalent configuration) within the time frame indicated in the Service Level Agreement (SLA).

q) The SI shall develop and maintain an inventory database to include the registered hardwarewarranties.

As part of the ATS services SI shall provide:

1. SI shall maintain data regarding entitlement for software updates, enhancements, refreshes, replacements, and maintenance.

2. If the Operating System or additional copies of Operating System are required to be installed / reinstalled / de-installed, the same should be done as part of ATS.

3. SI should carry out any requisite adjustments / changes in the configuration for implementing different versions of Software.

4. Updates / patches / security patches/bug fixes. The SI shall provide from time to time the Updates /patches / security patches/bug fixes of the software and operating systems as required. The SI should provide free Updates and patches of the software and tools to State as and when released by OEM.

5. SI shall provide patches to the licensed software including the software, operating system, databases and other applications.

6. Software License Management. The SI shall provide for software license management and control. SI shall maintain data regarding entitlement for software updates, enhancements, refreshes, replacements, and maintenance.

7. SI shall provide complete technical support for all the licensed software problems and/or questions, technical guidance, defect and non-defect related issues. SI shall provide a single-point-of-contact for software support and provide licensed software support including but not limited to problem tracking, problem source identification, problem impact (severity) determination, bypass and recovery support, problem resolution, and management reporting.

8. SI should have a documented mechanism of escalating an issue to the developer / manufacturer as and when required to achieve the overall SLA parameters as per the RFP terms and conditions. This includes online technical support and telephone support during the working hours (working hours in the State will be from 0900 hours to 2000 hours on all days (Mon-Sun) and SI to the manufacturer’s technical support staff to provide a maximum of 4 hour response turnaround time. To facilitate the above the bidder should get into a suitable support contract with manufacturer for providing technical support including online, onsite and telephone support. STATE shall also have 24x7 access to a variety of technical resources including the OEM Support Portal, manufacturer’s knowledge base with complete collections of technical articles.



9. As part of the Handholding services to provide Operations and maintenance support for the server and related infrastructure supplied and commissioned by the SI for the application at the Data Center and Disaster Recovery Center SI shall provide:

The scope of the services for overall IT infrastructure management as per ITIL framework shall include 365x24x7 on site Monitoring, Maintenance, and Management of the server and related infrastructure supplied and commissioned by the SI for the application at the Data Center and Disaster Recovery Center. SI will plan these services accordingly. The SI shall provide the MIS reports for all the devices installed in the Data Center and Disaster Recovery Center in format and media as mutually agreed with the State on a monthly basis. Whenever required by State, SI should be able to provide additional reports in a pre-specified format. The indicative services as part of this support are as below:

a) System Administration, Maintenance & Management Services

b) Application Monitoring Services

c) Network Management Services

d) Backend Services (Mail, messaging, etc.)

e) Storage Administration and Management Services

f) IT Security Administration Services and Services

g) Backup and Restore Services

As part of the Handholding services to provide Centralized Helpdesk and Support for end users at each location SI shall provide:

1. The service will be provided in the local language of the State.

2. The help desk service that will serve as a single point of contact for all ICT related incidents and service requests. The service will provide a Single Point of Contact (SPOC) and also resolution of incidents. State requires the SI to provide Help Desk services to track and route requests for service and to assist end users in answering questions and resolving problems related to the software application, network, Data Center, Disaster Recovery Center, Client side infrastructure, and operating systems at all locations. It becomes the central collection point for contact and control of the problem, change, and service management processes. This includes both incident management and service request management.

3. SI shall provide a second level of support for application and technical support at police stations, circle offices, sub-divisional offices, district headquarters, range offices, zonal offices, state police headquarters, and other locations across the State where the software, hardware, and other infrastructure will be rolled out.

4. For all the services of State within the scope of this RFP, SI shall provide the following integrated customer support and help.



5. Establish 12 x 6 Help Desk facilities for reporting issues/ problems with the software, hardware and other infrastructure.

6. SI shall maintain and support to all client side infrastructure including hardware, networkingcomponents, and other peripherals.

7. SI shall provide maintenance of Hardware, including preventive, scheduled, and predictive Hardware support, as well as repair and / or replacement activity after a problem has occurred.

8. SI shall track and report observed Mean Time between Failures (MTBF) for Hardware.

9. SI shall provide functional support on the application components to the end users.

10. SI shall also provide system administration, maintenance and management services, LANmanagement services, and IT security administration services.

As part of the Handholding services to provide software maintenance and support services SI shall provide:

1. The Software Maintenance and Support Services shall be provided for all software procured and implemented by the SI. The SI shall render both on-site and off-site maintenance and support services to State to all the designated locations. The Maintenance and Support Services will cover, all product updates, modifications, and enhancements.

2. Updates/ patches/bug fixes. The SI will implement from time to time the Updates/ patches/bug fixes of the software and operating systems as required after necessary approvals from STATE about the same.

3. Tuning of application, databases, third party software’s and any other components provided as part of the solution to optimize the performance.

4. The SI shall apply regular patches to the licensed software including the operating system and databases as released by the OEMs.

5. Software Distribution. SI shall formulate a distribution plan prior to rollout and distribute/install the configured and tested software as per the plan.

6. Software License Management. The SI shall provide for software license management and control. SI shall maintain data regarding entitlement for software updates, enhancements, refreshes, replacements, and maintenance. SI should perform periodic audits to measure license compliance against the number of valid End User software licenses consistent with the terms and conditions of site license agreements, volume purchase agreements, and other mutually agreed upon licensed software terms and conditions and report to State on any exceptions to SI terms and conditions, to the extent such exceptions are discovered.

7. The SI shall undertake regular preventive maintenance of the licensed software.



As part of the Handholding services to provide application functional support services SI shall provide:

1. The Application Functional Support Services shall be provided for all software procured and implemented by the SI. The SI shall render both on-site maintenance and support services to State.

2. Enhancements and defect fixes. SI shall incorporate technological changes, and provide enhancements as per the requests made by State. SI shall perform minor changes, bug fixes, error resolutions, and minor enhancements that are incidental to proper and complete working of the application.

3. Routine functional changes that include user and access management, creating new reportformats, and configuration of reports.

4. SI shall provide user support in case of technical difficulties in use of the software, answering procedural questions, providing recovery and backup information, and any other requirement that may be incidental / ancillary to the complete usage of the application including entry of data.

5. The SI shall migrate all current functionality to the new / enhanced version at no additional cost to State and any future upgrades, modifications or enhancements.

6. The SI shall perform user ID and group management services.

7. The SI shall maintain access controls to protect and limit access to the authorized End Users of the State.

8. The services shall include administrative support for user registration, creating and maintaining user profiles, granting user access and authorization, providing ongoing user password support, announcing and providing networking services for users and providing administrative support for print, file, directory, and e-mail servers.

Exit Management and Transition – Capacity Building at State:

After the exit of the SI, State shall take up the management of CAS (State). Therefore before the exit of the SDA, State must be strengthened and capacity must be developed for State to manage CAS. The SI must plan the capacity building initiative to enable State manages CAS, and will collaborate with State to implement the plan.

The SI shall create a detailed plan for Capacity Building (CB) required at State to manage CAS and a Transition Plan (implemented over a minimum period of three months) to affect the handover to State; and implement the same in collaboration with State before the completion of their engagement.



ANNEXURE IX: Service Levels

Indicative Draft of the Service levels is given below. MP Police / MPOPS State may add more service levels / modify the service levels as per actual requirements.

1. This document describes the service levels to be established for the Services offered by the SI to the Madhya Pradesh Police / MPCOPS. The SI shall monitor and maintain the stated service levels to provide quality service to the Madhya Pradesh Police / MPCOPS.

2. Definitions:

a) “Scheduled Maintenance Time” shall mean the time that the System is not in service due to a scheduled activity as defined in this SLA. The scheduled maintenance time would not be during 16X6 timeframe. Further, scheduled maintenance time is planned downtime with the prior permission of the Madhya Pradesh Police.

b) “Scheduled operation time” means the scheduled operating hours of the System for the month. All scheduled maintenance time on the system would be deducted from the total operation time for the month to give the scheduled operation time. The total operation time for the systems and applications within the Primary DC, DRC and critical MP Police site infrastructure will be 24x7x365. The total operation time for the other MP Police site systems shall be 18 hours.

c) “System or Application downtime” means accumulated time during which the System is totally inoperable within the Scheduled Operation Time but outside the scheduled maintenance time and measured from the time the Madhya Pradesh Police / MPCOPS and/or its officials/employees log a call with the SI team of the failure or the failure is known to the SI from the availability measurement tools to the time when the System is returned to proper operation.

d) “Availability” means the time for which the services and facilities are available for conducting operations on the Madhya Pradesh Police system including application and associated infrastructure. Availability is defined as:

{(Scheduled Operation Time – System Downtime) / (Scheduled Operation Time)} * 100%

e) “Helpdesk Support” shall mean the 16x6 basis support centre which shall handle Fault reporting, Trouble Ticketing, and related enquiries during this contract.

f) “Incident” refers to any event / abnormalities in the functioning of the Data Centre Equipment / Services that may lead to disruption in normal operations of the Data Centre, System, or Application services.

g) “Error” in data digitization or data migration exercise, refers to the mistakes made intentional/ unintentional by SI which may or may not change the actual meaning of the subject.



3. Interpretations:

a) The peak hours are 10:00AM to 7:00PM on all working days (Mon-Sat) excluding Public Holidays or any other Holidays observed by the Madhya Pradesh Police (Except Police Stations). The SI however recognizes the fact that the Madhya Pradesh Police offices will require to work beyond the Peak hours on need basis.

b) "Lean Hours" shall mean hours excluding “Peak Hours”.

c) 18x7 shall mean hours between 06:00AM -12.00AM midnight on all days of the week.

d) If the operations at Primary DC are not switched to DRC within the stipulated timeframe (Recovery Time Objective), it will be added to the system downtime.

e) The availability for a cluster will be the average of availability computed across all the servers in a cluster, rather than on individual servers. However, noncompliance with performance parameters for infrastructure and system / service degradation will be considered for downtime calculation.

f) The SLA parameters shall be monitored on a monthly basis as per the individual SLA parameter requirements. However, if the performance of the system/services is degraded significantly at any given point in time during the contract and if the immediate measures are not implemented and issues are not rectified to the complete satisfaction of the Madhya Pradesh Police / MPCOPS or an agency designated by them, then the Madhya Pradesh Police / MPCOPS will have the right to take appropriate disciplinary actions including termination of the contract.

g) A Service Level violation will occur if the SI fails to meet Minimum Service Levels, as measured on a half yearly basis, for a particular Service Level. Overall Availability and Performance Measurements will be on a monthly basis for the purpose of Service Level reporting. An “Availability and Performance Report” will be provided by the SI on monthly basis in the Madhya Pradesh Police / MPCOPS suggested format and a review shall be conducted based on this report. A monthly Availability and Performance Report shall be provided to the Madhya Pradesh Police / MPCOPS at the end of every month containing the summary of all incidents reported and associated SI performance measurement for that period. The monthly Availability and Performance Report will be deemed to be accepted by the Madhya Pradesh Police / MPCOPS upon review and signoff by both SI and the Madhya Pradesh Police / MPCOPS. Where required, some of the Service Levels will be assessed through audits or reports e.g. utilization reports, measurements reports, etc., as appropriate to be provided by the SI on a monthly basis, in the formats as required by the Madhya Pradesh Police The tools to perform the audit will need to be provided by the SI. Audits will normally be done on regular basis or as required by the Madhya Pradesh Police/MPCOPS and will be performed by the Madhya Pradesh Police / MPCOPS or the appointed third party agencies.

h) EMS system as specified in this RFP shall play a critical role in monitoring the SLA compliance and hence will have to be customized accordingly. The 3rd party testing and audit of the system shall put sufficient emphasis on ensuring the capability of EMS system to capture SLA compliance correctly and as specified in this RFP. The selected System Integrator (SI) must deploy EMS tool and develop additional scripts (if required) for capturing the required data for SLA report generation in automated way. This tool should generate the SLA Monitoring report in the end of every month which is to be shared with the Madhya Pradesh Police / MPCOPS on a monthly basis. The tool



should also be capable of generating SLA reports for a half-year. The Madhya Pradesh Police / MPCOPS will audit the tool and the scripts on a regular basis. SPMC shall assess the EMS requirements and include the same in the RFP.

i) The Post Implementation SLAs will prevail from the start of the Operations and Maintenance Phase. However, SLAs will be subject to being redefined, to the extent necessitated by field experience at the police stations / higher offices and the developments of technology practices globally. The SLAs may be reviewed on an annual/bi-annual basis as the Madhya Pradesh Police / MPCOPS decides after taking the advice of the SI and other agencies. All the changes would be made by the Madhya Pradesh Police / MPCOPS in consultation with the SI.

j) The SI is expected to provide the following service levels. In case these service levels cannot be achieved at service levels defined in the tables below, it shall result in a breach of contract and invoke the penalty clause. Payments to the SI are linked to the compliance with the SLA metrics laid down in the tables below. The penalties will be computed and calculated as per the computation explained in this Annexure. During the contract period, it is envisaged that there could be changes to the SLA, in terms of addition, alteration, or deletion of certain parameters, based on mutual consent of both the parties i.e. the Madhya Pradesh Police/MPCOPS and SI.

k) Following tables outlines the key service level requirements for the system, which needs be ensured by the SI during the operations and maintenance period. These requirements shall be strictly imposed and either the Madhya Pradesh Police/MPCOPS or a third party audit/certification agency shall be deployed for certifying the performance of the SI against the target performance metrics as outlined in the tables below.

l) Following tables outlines the key service level requirements for the system, which needs be ensured by the SI during the operations and maintenance period. These requirements shall be strictly imposed and either the Madhya Pradesh Police/MPCOPS or a third party audit/certification agency shall be deployed for certifying the performance of the SI against the target performance metrics as outlined in the tables below.



Implementation Phase SLAs:

1. Capacity Building:

Service level Description

Measurement

Capacity Building

All the trainees within each of the training program should pass the training exam with more than 80% or more marks conducted after their training

Severity of Violation: High

This service level will be monitored and measured on a per District basis through online examination of each trainee and their result

If the training quality in the program falls below the minimum service level, it will be treated as one (1) violation.

The total number of violations for the payment period will be the cumulative number of violations across all the programs across all Districts in the payment period.

2. Data Migration / Digitization:

Service level Description

Measurement

Data Migration/Digitization

Errors having “High” impact would amount from mistakes in section of offence/ FIR details/ Name of accused or complainant/ particulars of accused such as address, contact details, ID (DL No., passport No. etc.). High impacting errors shall have direct implications to penalties.

Errors having “Low” impact would amount from other mistakes. 3 or less low impacting errors per case file will not be subjected for penalties, however mistakes would be corrected by SI at the time of such incident is reported.

The Service level for Data Migration and Digitization is changed as below to avoid any oversight and mistakes of data entry during data digitization which is critical to data integrity of CCTNS and may have wide ranging implications:

Error rate in a batch should be less than 0.5%. Severity of Violation: High This service level will be measured on a monthly basis for each Police Station /

Higher Office. If the data migration / digitization service level in a police station /higher office

falls below the minimum service level, it will be treated as one (1) violation. The total number of violations for the payment period will be the cumulative

number of violations across all the police stations / higher offices in the payment period.

Error Rate in a batch during verifications should be less than 0.5 % as a baseline metric and it is considered as lower performance if the error rate is between 0.5% to



1% and a violation of Service Level Agreement if it is above 1%.



Delivery Related Service Level Agreement (SLA) Criteria

Explanation: The deduction mentioned in this table shall be made from the next due payment to the vendor for services provided on Statewide basis.

S. No.

Service Metrics

Parameters

Baseline Lower Performance Lower Performance Basis of

Measurement

Remarks

Metric Metric Deduction Metric Deduction

1 Delivery of the reports/ deliverables due for this section

As per the

dates as

mentioned in the contract

One week

after the due

date

Rs. 10,000/- Per Week

>1 week

after the due date

Rs. 20,000/- for

every week of

delay

Dates for

delivery of

reports as

mentioned in

the contract

2 Customization of CAS (State) / Integration with existing application / migrations of existing data

6 months

from date of signing of contract

6-8 months Rs.100,000/- > 8 months Rs. 1,00,000/-

per month of

delay

Months taken

after beginning

of the

assignment

and test the

application at

the Data center

by the

The application

should be tested

for desired

functionalities,

security, and

completeness

as well as

compliance with



Operator, not

including the

software audit

by TPA

SLA, within the

period

3 Supply,

installation and

Commissioning

Of hardware at

offices

3 months 4-6 months For noncompliance

At each point of

deployment:

Rs. 30,000/-

> 6 months For noncompliance

At each point of

deployment:

Rs. 45,000/- Per Month

Months after

taking over of

the office site

for project

The deduction

shall be made

per site basis,

where criterion

is not satisfied

4 Supply,

installation and

Commissioning

of the Data

Center

Equipment

6 months

from the date

of signing

of

contract

6-7 months Rs. 100,000/- > 7 months Rs. 100,000

for every

month of delay

Months taken

after beginning

of the

assignment

MPCOPS

may conduct

independent

audit to verify

that the data

center is as per

the Specifications

5 Capacity building All the

trainees

should

Less than

80% and

Rs. 500/- Per

Trainee

Less than

60% marks

Rs. 1000/- per

trainee

Results from

examination

The feedback of

the attendees



pass

the training

more than

60% marks

test, post

training course

must be taken

after every

training

session/program

and

this feedback

should be

leveraged for

improving the

capacity building

program

6 Data Digitization Error rate in a batch during verification should be less than 0.5 %

Error rate between 0.5% to 1%

Rs.5000/- Per Batch and correction of records

Error rate of over 1%

Rs.10000/- Per Batch and the entire batch to be redone

Error rate in a batch during verification

Error rate is measured by percentage of the records with correction marked by designated officials

7 Maintenance

phase

All the issuesreportedregardinghardware,software

Resolution

of issues

within

Rs. 250/- per

instance

Resolution

of the

issue

Rs.500/- for

every day

delay over and

Time and date

of reporting of

the issue



etc.should beresolvedwithin 24hours (within1 workingday)

2 working

days of

reporting

after 2

working

days

above beyond

Note: Based on the requirement, above service levels can be change at the time of project execution.



3. Violations and Associated Penalties:

a) The primary intent of Penalties is to ensure that the system performs in accordance with the defined service levels. Penalties are not meant to be punitive or, conversely, a vehicle for additional fees.

b) Penalty Calculations. The framework for Penalties, as a result of not meeting the Service Level Targets are as follows:

I) The performance will be measured for each of the defined service level metric against the minimum / target service level requirements and the violations will be calculated accordingly.

II) The number of violations in the reporting period for each level of severity will be totaled and used for the calculation of Penalties.

III) Penalties applicable for each of the high severity violations are 0.1% of respective payment-period payment to the SI.

IV) Penalties applicable for each of the medium severity violations are 0.05% of respective payment-period payment to the SI.



Post Implementation Phase SLAs:

1. Primary DC/DRC Site Infrastructure Systems and Application Availability and Performance:

a) Production CAS Systems. The failure or disruption has a direct impact on the Madhya Pradesh Police’s ability to service its police stations / higher offices, ability to perform critical back-office functions or a direct impact on the organization. This includes but not limited to:-

I) Storage and related switches at Primary DC and DRC.

II) Web, Application, Database, and Backup Servers at Primary DC and DRC.

III) Primary DC to DRC connectivity.

IV) Primary DC and DRC network infrastructure.

V) Primary DC and DRC security infrastructure.

b) Non-CAS Systems in Production and Non Production Systems (Development, QA, and Training). The failure or disruption has no direct impact on the Madhya Pradesh Police’s ability to serve its police stations / higher offices, or perform critical back-office functions.

I) Production Non CAS Servers.

II) Test, QA and Training Servers.

III) Helpdesk infrastructure & applications.

IV) EMS Infrastructure.

c) CAS Solution Components. The failure or disruption has a direct impact on the Madhya Pradesh Police’s ability to service its police stations / higher offices, ability to perform critical back-office functions or a direct impact on the organization.

d) Non CAS Solution Components. The failure or disruption has no direct impact on the Madhya Pradesh Police’s ability to serve its police stations / higher offices, or perform critical back-office functions.

e) These service levels will be monitored on a monthly basis.

f) The below tables gives details on the Service Levels the SI should maintain.



Service LevelDescription

Measurement

InfrastructureAvailability

Availability of production CAS systems shall be at least 99%


Availability over the six month period

Violations for calculation of penalty

< 99% & >= 98.5% 1

< 98.5% & >= 98% 2

< 98% 3

In addition to the above, if the service level in any month in the six month period falls below 98%, one (1) additional violation will be added for each % drop for each such month to the overall violations for this service level.


Availability of non-CAS systems in production and non-production systems shall be at least 97%.

Severity of Violation: Medium

Availability over the six month period


< 99% & >= 98.5% 1

< 98.5% & >= 98% 2

< 98% 3

In addition to the above, if the service level in any month in the six month period falls below 96%, one (1) additional violation will be added for each % drop for each such month to the overall violations for this service level.


Recovery Time Objective (RTO) shall be less than or equal to six (6) hours.


Each instance of non-meeting this service level will be treated as one (1) violation.




Recovery Point Objective (RPO) should be zero minutes.

(Zero data loss in case of failure of Primary DC).


Each instance of non-meeting this service level will be treated as two (2) violations.

InfrastructurePerformance

Sustained period of peak CPU utilization of any server crossing 70% (with the exception of batch processing) shall be less than or equal to 30 minutes.


Each occurrence where the peak CPU utilization of any server crosses 70% (with the exception of batch processing) and stays above 70% for time more than 30 minutes will be treated as one (1) instance.

Number of instances over thesix month period

Violations for calculation ofpenalty

>0 & <=3 1

> 3 2

In addition to the above, if the number of instances in any month in the six-month period exceeds 3, one (1) additional violation will be added for each such month to the overall violations for this service level.

InfrastructurePerformance

Sustained period of peak I/O utilization of any server crossing 70% (with the exception of batch processing) shall be less than or equal to 30 minutes.


Each occurrence where the peak I/O utilization of any server crosses 70% (with the exception of batch processing) and stays above 70% for time more than 30 minutes will be treated as one (1) instance.



>0 & <=3 1

> 3 2

In addition to the above, if the number of instances in any month in the six-month



period exceeds 3, one (1) additional violation will be added for each such month tothe overall violations for this service level.

Infrastructure

Performance

Sustained period of peak memory utilization of any server crossing 70% (with the exception of batch processing) shall be less than or equal to 30 minutes.


Each occurrence where the peak memory utilization of any server crosses 70% (with the exception of batch processing) and stays above 70% for time more than 30 minutes will be treated as one (1) instance.



>0 & <=3 1

> 3 2

In addition to the above, if the number of instances in any month in the six-month period exceeds 3, one (1) additional violation will be added for each such month to the overall violations for this service level.

ApplicationAvailability

Availability of CAS solution components measured within the Data Center shall be at least 98%


This service level will be monitored on a monthly basis.

Availability over the six-month period


< 98% & >= 96% 1

< 96% & >= 94% 2

< 94% 3

In addition to the above, if the service level in any month in the six-month period falls below 99%, one (1) additional violation will be added for each such month to the overall violations for this service level.

ApplicationAvailability

Availability of non-CAS solution components measured within the Data Center shall be at least 97%





Availability over the six-monthperiod


< 97% & >= 96% 1

< 96% 2


ApplicationPerformance

Average application response time during peak usage hours as measured from a MP Police / MPCOPS location within the Data Center shall not exceed 4 seconds.


The list of critical business functions and peak usage hours will be identified by the Madhya Pradesh Police / MPCOPS during the Supply and System Integration Phase.


Average application responsetime over the six-month period


> 4s & <= 5s 2> 5s & <= 6s 4> 6s 5

In addition to the above, if the average turnaround time in any month in the six-month period goes beyond 6s, one (1) additional violation will be added for each such month to the overall violations for this service level.

2. MP Police / MPCOPS Site Infrastructure Systems:

a) Critical MP Police / MPCOPS Site Systems: The failure or disruption results in inability of the police station / higher offices to service its dependent offices or perform critical back-office functions. Critical MP Police / MPCOPS site infrastructure means the IT infrastructure at MP Police / MPCOPS site which are shared by multiple users i.e., Core Switch, Core Routers, etc.

b) This service level will be measured on a monthly basis for each implementation site.

c) The below tables gives details on the Service Levels the SI should maintain.



Service Level Description

Measurement

MP Police / MPCOPS Site Systems Availability

Availability of the critical MP Police / MPCOPS site infrastructure components at all the

implementation sites shall be at least 99%


This service level will be measured on a monthly basis for each implementation site.

If the availability in a month for an implementation site falls below the minimum service level, it will be treated as one (1) violation.

The total number of violations for the six-month period will be the cumulative number of violations across all the months across all sites in the six-month period.

3. Handholding Support: MP Police / MPCOPS Site Support:

a) Level 1 Incidents: The incident has an immediate impact on the Madhya Pradesh Police’s / MPCOPS ability to service its police stations / higher offices, to perform critical back-office functions or has a direct impact on the organization.

b) Level 2 Incidents: The incident has an impact on the Madhya Pradesh Police’s / MPCOPS ability to service its police stations / higher offices that while not immediate, can cause service to degrade if not resolved within reasonable time frames.

c) The severity of the individual incidents will be mutually determined by the Madhya Pradesh Police / MPCOPS and SI.

d) The scheduled operation time for the MP Police / MPCOPS site systems shall be the business hours of the Madhya Pradesh Police / MPCOPS.

e) This service level will be measured on a monthly basis for each implementation site.

f) The tables on the following page give details of the Service Levels the SI is required to maintain.




Measurement

MP Police / MPCOPS Site SupportPerformance

80% of the Level 1 Incidents at each site should be resolved within 2 business hours from the time call is received / logged whichever is earlier. The maximum resolution time for any incident of this nature shall not exceed 8 business hours.



If the performance in a month for an implementation site falls below the minimum service level, it will be treated as one (1) instance. The total number of instances for the six-month period will be the cumulative number of instances across all the months across all sites in the six-month period.

Average number of instances per month = (Total number of instances for the six-month period) / 6

Average number of instances permonth


>0 & <=4 1

>4 & <=8 2

>8 & <=12 3

>12 4


80% of the Level 2 Incidents at each site should be resolved within 6 business hours from the time a call is received / logged which ever is earlier. The maximum resolution time for any incident of this nature shall not exceed 48 hours.



If the performance in a month for an implementation site falls below the minimum service level, it will be treated as one (1) instance. The total number of instances for the six-month period will be the cumulative number of instances across all the months across all sites in the six-month period.

Average number of instances per month = (Total number of instances for the



six-month period) / 6

Average number of instances permonth


>0 & <=4 1

>4 & <=8 2

>8 & <=12 3

>12 4


Replacement of hardware equipment shall be done within 7 days of notification by the Madhya Pradesh Police. These equipments would have failed on four or more occasions in a period of less than three months or six times in a period of less than twelve months. (Mean Time Between Failure Condition)



4. Handholding Support: Application Support:

a) Level 1 Defects: The failure to fix has an immediate impact on the Madhya Pradesh Police’s / MPCOPS ability to service its police stations / higher offices, inability to perform critical back-office functions or a direct impact on the organization.

b) Level 2 Defects: The failure to fix has an impact on the Madhya Pradesh Police’s / MPCOSP ability to service its police stations / higher offices that while not immediate, can cause service to degrade if not resolved within reasonable time frames.

c) Level 3 Defects: The failure to fix has no direct impact on the Madhya Pradesh Police’s / MPCOSP ability to serve its police stations / higher officers, or perform critical back-office functions.

d) The severity of the individual defects will be mutually determined by the Madhya Pradesh Police / MPCOPS and SI.

e) This service level will be monitored on a monthly basis.





Measurement

Application SupportPerformance

95% of the Level 1 defects shall be resolved within 4 business hours from the time of reporting full details.



Performance over the six-monthperiod


< 95% & >= 90% 1

< 90% & >= 85% 2

< 85% 3



100% of the Level 3 defects shall be resolved within 120 hours from the time of reporting full details.





< 100% & >= 90% 1

< 90% & >= 80% 2

< 80% 3



Up to date of the documentation of the design, modifications, enhancements,



and defect-fixes in the half-yearly period.


This service level will be measured on a half-yearly basis.


5. Network Uptime:



The below tables gives details on the Service Levels the SI should maintain.


Measurement

Network Uptime Availability of the network and all related components at all the implementation sites shall be at least 99%.



If the network availability in a month falls below the minimum service level, it will be treated as one (1) violation.

The total number of violations for the six-month period will be the cumulative number of violations across all the months across all sites in the six-month period.

6. Handholding Support: Helpdesk and Data Center Support:

a) Level 1 Calls: The failure to fix has an immediate impact on the Madhya Pradesh Police’s / MPCOPS ability to service its police stations / higher offices, inability to perform critical back-office functions or a direct impact on the organization.

b) Level 2 Calls: The failure to fix has an impact on the Madhya Pradesh Police’s / MPCOPS ability to service its police stations / higher offices that while not immediate, can cause service to degrade if not resolved within reasonable time frames.



c) Level 3 Calls. The failure to fix has no direct impact on the Madhya Pradesh Police’s / MPCOPS ability to serve its police stations / higher offices, or perform critical back-office functions.

d) This service level will be monitored on a monthly basis.

e) The scheduled operation time for the Helpdesk shall be 24x7.



Measurement

Helpdesk Performance

98% of the calls shall be answered within 45 seconds.





< 98% & >= 90% 1

< 90% & >= 80% 2

< 80% 3


Helpdesk Performance

98% of the incidents within helpdesk resolution capacity shall be resolved in a cycle time of 24 hours.





< 98% & >= 90% 1

< 90% & >= 80% 2

< 80% 3

In addition to the above, if the service level in any month in the six-month period



falls below 80%, one (1) additional violation will be added for each such month to the overall violations for this service level.

HelpdeskPerformance

98% of the non SI supported incidents shall be routed to the appropriate service provider within 30 minutes.

Severity of Violation: Medium.




< 98% & >= 90% 1

< 90% & >= 80% 2

< 80% 3


HelpdeskPerformance

80% of the Level 1 calls shall be resolved within 2 hours from call received / logged whichever is earlier. The maximum resolution time for any incident of this nature shall not exceed 8 business hours.

Severity of Violation: High.


Performance over the six-month

period

Violations for calculation of

penalty

< 80% & >= 70% 1

< 70% & >= 60% 2

< 60% 3


HelpdeskPerformance

80% of the Level 2 calls shall be resolved within 6 hours from call received / logged whichever is earlier. The maximum resolution time for any incident of this



nature shall not exceed 48 hours.

Severity of Violation: High.




< 80% & >= 70% 1

< 70% & >= 60% 2

< 60% 3


HelpdeskPerformance

80% of the Level 3 calls shall be reported on status and action to be communicated within 24 hours from call received / logged whichever is earlier. The maximum resolution time for any incident of this nature shall not exceed 72 hours.





< 80% & >= 70% 1

< 70% & >= 60% 2

< 60% 3


Datacenter SupportPerformance

If any equipment would have failed on four or more occasions in a period of less than three months or six times in a period of less than twelve months, replacement of said hardware equipment shall be done within 3 days of notification by the Madhya Pradesh Police / MPCOPS.





Datacenter SupportPerformance

Up to date of the documentation of the design, modifications, enhancements, and fixes.

Severity of Violation: Medium.

This service level will be measured on a monthly basis.


7. Reporting:

The below tables gives details on the Service Levels the SI should maintain for MP Police / MPCOPS site systems availability.


Measurement

Availability andPerformance Report

Provide monthly SLA compliance reports, monitoring and maintenance related MIS reports by the 5th of the following month.

Severity of Violation: Low


If the monthly SLA compliance report related to the service level metrics is not provided in the given timeframe, it will be treated as one (1) instance.

The total number of instances for the six-month period will be the cumulative number of instances across all the months in the six-month period.

Total number of instances over the six month period


>0 & <=3 1

> 3 2



8. Credits for Successful Application Uptake:

The below tables gives details of the credits that can gained by the SI for successful uptake of the application in the MP State. The credits will not be calculated for the first reporting period and would commission from next reporting period.


Measurement

CCTNS Uptake The following metrics will be measured at the end of each reporting period for each District that has been declared as “Go Live”:

1. Number of key transactions carried through internet (ex: Transactional such as submitting an application for a no objection certificate and Informational such a requesting the status of a case).

2. Number of active users profiles in CCTNS.

3. Number of read-write transactions on CCTNS system.

4. Number of Searches carried out on data in CCTNS.

5. Total number of FIRs prepared through CCTNS.

6. Total number of Crime Details Forms prepared through CCTNS.

7. Total number of Key Investigation Forms prepared through CCTNS.

8. Total number of Arrest Cards prepared through CCTNS.

9. Total number of Charge Sheets prepared through CCTNS.

10. Quality (Recency and accuracy) of information available in CCTNS.



11. Number of cases reported to be solved because of the.

12. Number of ad-hoc requests successfully responded to using CCTNS.

13. Turnaround Time for submitting the monthly and annual crime/criminal information to NCRB from the State/UT.

A credit will be gained for each of the above parameters if the uptake for that parameter shows significant improvement.

The following table applies for each of the above parameters:

% increase over the measurement in the last reporting period

Credits

>5 & <=10% 2

>10 & <=15% 3

> 15% 4

9. Violations and Associated Penalties:

a) The primary intent of Penalties is to ensure that the system performs in accordance with the defined service levels. Penalties are not meant to be punitive or, conversely, a vehicle for additional fees.

b) A three months performance evaluation will be conducted.

c) Penalty Calculations. The framework for Penalties, as a result of not meeting the Service Level Targets are as follows:

I) The performance will be measured for each of the defined service level metric against the minimum / target service level requirements and the violations will be calculated accordingly.

II) The number of violations in the reporting period for each level of severity will be totaled and used for the calculation of Penalties.



a.If the total number of credits gained by the SI is lower than the total number of high severity violations in the reporting period, the total number of credits will be subtracted from the total number of High Severity Violations in the reporting period for the calculation of Penalties.

b.If the total number of credits gained by the SI is higher than the total number of high severity violations in the reporting period, the resultant total number of high severity violations in the reporting period for calculation of penalties will be considered as zero (0).

III) Penalties applicable for each of the high severity violations are two (2) % of respective quarterly payment to the SI.

IV) Penalties applicable for each of the medium severity violations are one (1%) of respective quarterly payment to the SI.

V) Penalties applicable for each of the low severity violations is half percentage (0.5%) of respective quarterly payment to the SI.

VI) Penalties applicable for not meeting a high (H) critical performance target in three consecutive quarters on same criteria shall result in additional deduction of 5% of the respective quarterly payment to the SI. Penalty shall be applicable separately for each such high critical activity.

VII) Penalties applicable for not meeting a medium (M) critical performance target in three consecutive quarter on same criteria shall result in additional deduction of 3% of the respective quarterly payment to the SI. Penalty shall be applicable separately for each such medium critical activity.

VIII) Penalties applicable for not meeting a low (L) critical performance target in three consecutive quarters on same criteria shall result in additional deduction of 2% of the respective quarterly payment to the SI. Penalty shall be applicable separately for each such medium critical activity.

IX) It is to be noted that if the overall penalty applicable for any of the review period during the currency of the contract exceeds 25% or if the overall penalty applicable for any of the successive quarter during the currency of the contract is above 15%; then the Madhya Pradesh Police / MPCOPS shall have the right to terminate the contract.



Annexure- X - Present List of SWAN POPs at State

SWAN POP Locations at State

In Present Scenario SWAN has 149 POP across the State

Bhopal Ratlam Sanchi Bhanpura Chhapara Mhow Gangev Ashoknagar

Indore Neemach Udaypura Rahali Ghansour Sanwer Kotama Datia

Gwalior Dewas Obaidullaganj Banda Dhanora Depalpur Pushprajgarh Morena

Ujjain Shajapur Goharganj Shahagarh Kurai Chhaigoan Jaithari Bhind

Sagar Mandsour Begamganj Khurai Bahoriband Punasa Jetpur Shahdol

Jabalpur Damoh Bareli Malthon Reethi Pandhana Beohari Multai

Hoshangabad Panna Biora Kundam Vijayraghvgarh Chhanera Jaisingnagar Jawad

Rewa Chhatarpur Narsinhgarh Sehora Pipariya Khalwa Budar Bagli

Sehore Tikamgarh Khilchipur Mazoli Seoni Ghatigoan Tonkkhurd Guna

Raisen Chhindwara Jirapur Patan Itarsi Dabra Garoth Anuppur

Rajgarh Dindori Sarangpur Shahpura Kesla Bhitarwar Malhargarh Bhimpur

Vidisha Balaghat Basoda Amarwara Bankhedi Kareira Sitamhow Lakhnadone

Betul Mandla Kurwai Mohkheda Babai Kolaras Kumbhraj Sirmor

Khandwa Seoni Sironj Junardev Timarni Pohari Seoda Chachora

Dhar Katni Lateri Saunser Khirkiya Narwar Bhander Manasa

Jhabua Narsinghpur Gyaraspur Pandhurna Raipur(Korch) Khaniyadhana Badnagar

Khargone Harda Ghoradongri Bichhua Gud Badarwas Sailana

Badwani Umaria Chicholi Tamiya Mauganj Bamori Jawra

Burhanpur Sidhi , Shahpur Barghat Tyonthar Arone A lot

Shivpuri Satna, Bhainsdehi Kewlari Java Radhogarh Piploda



Annexure-XI - Non-CIPA Police Stations

S. No. District Police Station1. Bhopal Chola Mandir 2. Sehore Kotwali3. Mandi4. Doraha5. Ahmadpur6. AJK Sehore7. Ichhawar8. Bilkisganj9. Ashta10. Jawar11. Siddiquganj12. Budhni13. Rehti14. Nasrullaganj15. Shahganj16. Vidisha Pathari17. Pathariya18. Mugalsarai19. Deepnakheda20. Unarshikalam21. Murwas22. Anandpur23. AJK Vidisha24. Hoshangabad Hoshangabad25. Babai26. Seonimalwa27. Shivpur28. City Itarsi29. Dehat Itarsi30. Kesla31. Rampura gurra32. Tawa Nagar33. Pathrota34. Pipariya35. Bankhedi36. Pachmari37. Shohagpur38. AJK Hoshangabad39. Harda Harda40. Timrani



S. No. District Police Station41. Rahatgaon42. Chhipabad43. Handiya44. Sirali45. AJK Harda46. Betul Betul47. Betul Bazar48. Chicholi49. Jhallar50. Motha51. Multai52. Amla53. Bordehi54. Saikheda55. Sarni56. Shahpur57. Ranipur58. Chopna59. Bijadehi60. Athner61. Bhainsdehi62. AJK Betul63. Raisen Raisen64. Sanchi65. Salamatpur66. Dehgaon67. Umaroganj68. AJK Raisen69. Begamganj70. Gairatganj71. Silwani72. Sultanganj73. Bareli74. Bamhori75. Deori76. Udaipura77. Badi78. Bharkatchh79. Obaidullaganj80. Sultanpur81. Mandideep82. Noorganj83. Gwalior Thatipur84. Shivpuri Kotwali85. Dehat86. Satanwara



S. No. District Police Station87. Subhashpura88. Bamhari89. AJK Shivpuri90. Sirsod91. Surwaya92. Amola93. Pohari94. Berad95. Goverdhan96. Charch97. Gopalpura98. Kolaras99. Badarwas100. Indar101. Rannod102. Tendua103. Karera104. Sehore105. Dinara106. Narwar107. Jigna108. Picchore109. Mayapur110. Khaniyadhana111. Bamorkala112. Bhonti113. Guna Guna Kotwali114. Cantt115. Myana116. Sirsi117. Bamore118. Fatehgarh119. Bajaranggarh120. AJK Guna121. Raghogarh122. Dharnawada123. Vijaypur124. Aron125. Chachoda126. Jamner127. Kumbhraj128. Ashok Nagar Ashok Nagar129. Ishagarh130. Kachaner131. Shadora132. Naisarai



S. No. District Police Station133. AJK Ashoknagar134. Mungawali135. Chanderi136. Bahadurpur137. Piprai138. Bhind Daboh139. Aswar140. Alampur141. Mihona142. Rawatpura Sarkar143. Surpura144. Pawai145. Barohi146. Amayan147. Endori148. Baraso149. Bharoli150. Uamari151. Nayagaon152. Morena Mata Basaiya153. Mahua154. Rithore155. Sumaoli156. Deogarh157. Pahargarh158. Nirar159. Chinnoni160. Rampur161. Tetara162. AJK Morena163. Sheopur Vijaipur164. Gaswani165. Chilwani166. Agra167. Palampur168. Bagarada169. Virpur170. Ochhapura171. Baroda172. Awada173. Karhal174. Bargawan175. Sheopur176. Manpur177. Dhondhri178. Raghunathpur



S. No. District Police Station179. AJK Sheopur180. Datia Kotwali181. Civil Line182. Chirula183. Goraghat184. Unao185. Basai186. Badoni187. Sinawal188. Dursada189. AJK Datia190. Seondha191. Tharet192. Indergarh193. Atreta194. Bhauapura195. Dheerpura196. Lanch197. Dirolipar198. Bhander199. Sarsai200. Pandokher201. Godam202. Katni Katni Kotwali203. Madhavnagar204. Kuthla205. Rithi206. AJK Katni207. Kymore208. Vijaya Raghavgarh209. Barhi210. Badwara211. Slimnabad212. Bahoriband213. Umariapan214. Dhimarkheda215. Tikuri216. Chhindwara Mohgaon217. Umreth218. Navegoan219. Mahuljhir220. Tamia221. Harrai222. Batkakhapa223. AJK Chhindwara224. Narsinghpur Narsinghpur



S. No. District Police Station225. Kareli226. Suatala227. Gotegaon228. Themi229. Mungwani230. Tendukheda231. Gadarwara232. Sainkheda233. Paloha234. Gotitoriya235. AJK Narsinghpur236. Seoni Chhapara237. Bandol238. Seoni239. Lakhnawara240. Ari241. Kuari242. Keolari243. Ugli244. Kanhiwara245. Barghat246. AJK Seoni247. Lakhnadon248. Dhuma249. Dhanora250. Ghansore251. Kindari252. Sagar Bharol253. Bhangarh254. Asagode255. Chhandila256. Baraitha257. Binayaka258. Civil Line259. Mahil Thana260. AJK Sagar261. Damoh Kotwali262. Damoh Dehat263. Hatta264. Gaisabad265. Magrone266. Madiadon267. Saneh268. Rajpura269. Patharia270. Batiagarh



S. No. District Police Station271. Hindoria272. Patera273. Kumhari274. Tendukheda275. Tejgarh276. Taradehi277. Mohta278. Jabera279. AJK Damoh280. Chhatarpur Alipura281. Garhimalahra282. Ishanagar283. Hinota284. Goyra285. Prakash Bamhouri286. Jujhar Nagar287. Sarwai288. Gourihar289. Nehra290. Khajuraho291. Shahgarh292. Kishangarh293. Pipat294. Gulganj295. Matguwan296. Bamnora297. Bajna298. AJK Chhatarpur299. Panna Kotwali300. Gunour301. Saleha302. Amanganj303. Ajaigarh304. Brijpur305. Dharampur306. Madla307. Simariya308. Pawai309. Raipura310. Shahnagar311. Devendernagar312. Sunwani313. AJK Panna314. Tikamgarh Kotwali315. Budera316. Baldeogarh



S. No. District Police Station317. Badagaon318. Khargapur319. Kudila320. Newari321. Teharka322. Orchha323. Prithvipur324. Jeron325. Simera326. Sendri327. Jatara328. Lidhora329. Palera330. Mohangarh331. Digora332. AJK Tikamgarh333. Indore Vijay Nagar334. Narcotics335. Dhar Pithampur336. Mandav337. Sagore338. Dhamnod339. Nalchha340. Dhar Kotwali341. Tirla342. Sedalur343. Kukshi344. Bagh345. Dahi346. Manawar347. Dharampuri348. Gandhwani349. Badnawar350. Rajod351. Kanwan352. Sardarpur353. Amjhera354. Tanda355. AJK Dhar356. Jhabua Jhabua357. Ranapur358. Kalidevi359. AJK Jhabua360. Meghnagar361. Thandla362. Petlawad



S. No. District Police Station363. Raipuria364. Kakanwani365. Kalayanpura366. Alirajpur Bori367. Jobet368. Ambua369. Bhabra370. Udaigarh371. Kathiwada372. Alirajpur373. Chandpur374. Sorwa375. Sandwa376. Nanpur377. Bakhatgarh378. Khandawa Harsud379. Khalwa380. Kaldi 381. Mundi382. Dhangaon383. Mandhata384. Narmada Nagar385. Kotwali386. Moghat Road387. Chigoan Makhan388. Jawar389. Pandhana390. Piplod391. AJK Khandwa392. Burahanpur Burhanpur393. Ganpati Naka394. Shikarpura395. Lal Bag396. AJK Burhanpur397. Shahpur398. Nepanagar399. Nimbola400. Khaknar401. Barwani Barwani402. Silawad403. Pati404. Rajpur405. Thikri406. Anjad407. AJK Barwani408. Sendhwa City



S. No. District Police Station409. Sendhwa Village410. Pansemal411. Warla412. Nagalwadi413. Khetiya414. Niwali415. Dewas AJK Dewas416. Nemawar417. Shajapur Shajapur418. Sundarsi419. Maksi420. Berchha421. M Barodiya422. AJK Shajapur423. Shujalpur424. Akodiya425. A.Barodiya426. Salsali427. Kalapipal428. Kanad429. Agar430. Barod431. Susner432. Soyat433. Nalkhada434. Mandsaur Gandhisagar435. Bhanpura436. Garoth437. Shamgarh438. Suvasra439. Sitamau440. Afzalpur441. Nahargarh442. City Kotwali443. Y D Nagar444. Pipliya Mandi445. Malhargarh446. Narraingarh447. AJK Mandsaur448. Bhaugarh449. Neemach Neemuch450. Baghana451. Jeeran452. AJK Neemuch453. Jawad454. Ratangarh



S. No. District Police Station455. Singoli456. Rampura457. Kukdeshwar458. Manasa459. Rewa University (Anantpur)460. Mahila Thana461. Jawa462. Janeh463. Chakghat464. Antrela465. Dabhoura466. Panwar467. Sagra468. Satna Mahila Thana469. Jasso470. Bedera471. Barondha472. Majhgawan473. Nayagaon474. Jaitwara475. AJK Satna476. Singraoli Morwa477. Bargawan478. Manda479. Chitrangi 480. Jiyawan481. Garhwa482. Sarai483. Vindhyanagar484. Waidhan485. Sidhi Churhat486. Kamrji487. Amiliya488. Rampuranaikin489. Kotwali490. Bahri491. Kusmi492. Majhauli493. AJK Sidhi494. Shahdol Kotwali Shahdol495. Beohari496. Jaisingh Nagar497. Deolong498. Amlai499. Burhar500. Chanpuri



S. No. District Police Station501. Jaitpur502. AJK Shahdol503. Umaria Umaria504. Indwar505. Manpur506. Chandia507. Nowrrozabad508. Pali509. AJK Umaria510. Kotma Annuppur Kotma511. Bijuri512. Bhalumada513. Chachai514. Anuppur515. Jaithari516. Amarkantak517. Karnapathar518. Rajendra Gram519. AJK Anuppur520. Balaghat Birsa521. Garhi522. Lamta523. Changotaola524. Paraswada525. Bahela526. AJK Balaghat527. Mandala Mandla528. Maharajpur529. Bichhiya530. Bamhani531. Nainpur532. Khatiya533. Niwas534. Bijadandi535. Tikariya536. AJK Mandla537. Dindori Dindori538. Shahpur539. Bajag540. Karnjiya541. Samnapur542. Motinala543. Mawai544. AJK Dindori545. Shahpura546. Ghughari



S. No. District Police Station547. Mohgaon548. GRP Jabalpur

GRP Jabalpur549.

GRP Katni550.

GRP Sagar551.

GRP Gadarwara552.

GRP Chhindwara553.

GRP Rewa554.

GRP Shahdol555. GRP Bhopal

GRP Bhopal556.

GRP Bina557.

GRP Amla558.

GRP Vidisha559. GRP Itarsi560.

GRP Khandwa561. GRP Gwalior BG562. GRP Gwalior 563. GRP Indore GRP Indore564. GRP Ujjain565.

GRP Ratlam566. GRP Shyamgarh567. GRP Neemuch568. GRP Biora569. GRP Guna570. CID PHQ Bhopal CID571. Vigilance572. EOW573. CID Vigilance574. Special Task Force575. Lokayukt



Annexure-XII - CIPA Police Stations

CIPA Phase-I Police StationsCIPA I Phase Hardware Distribution by NIC

S No District Name of PS

1 Bhopal Bagsewaniya

2 Bhopal Bairagarh

3 Bhopal Berasia

4 Bhopal Aishbag

5 Bhopal Gautam Nagar

6 Bhopal Govindpura

7 Bhopal Habib Ganj

8 Bhopal Hanumanganj

9 Bhopal Jahanagirabad

10 Bhopal Kamla Nagar

11 Bhopal Kotwali Bhopal

12 Bhopal Maharanapratap Nagar

13 Bhopal Mangalwara

14 Bhopal Misrod

15 Bhopal Piplani

16 Bhopal Nishatpura

17 Bhopal Shahjahanabad

18 Bhopal Station Bazaria

19 Bhopal Sukhi Sewaniya

20 Bhopal Talaiya

21 Bhopal TT Nagar

22 Bhopal Kolar Road

23 Bhopal Kohephiza

24 Gwalior Antri

25 Gwalior Bahorapur

26 Gwalior Belgada

27 Gwalior Bilauva

28 Gwalior Chinore

29 Gwalior Dabra

30 Gwalior Ghatigaon

31 Gwalior Gwalior

32 Gwalior Inderganj



CIPA I Phase Hardware Distribution by NIC

33 Gwalior Campoo

34 Gwalior Janakganj

35 Gwalior Jhansi Road

36 Gwalior Gole Ka Mandire

37 Gwalior Kotwali Lashkar

38 Gwalior Madhoganj

39 Gwalior Mohna

40 Gwalior Morar

41 Gwalior Padav

42 Gwalior Panihar

43 Gwalior Pichhore

44 Gwalior Purani Chhaoni

45 Gwalior Tigra

46 Gwalior Vishva Vidhyalaya (ji)

47 Indore Aerodrome

48 Indore Annpurna

49 Indore Pandrinath

50 Indore Banganga

51 Indore Bhawar Kuwa

52 Indore Central Kotwali

53 Indore Chhatripura

54 Indore Chhoti Gwal Toli

55 Indore Chandan Nagar

56 Indore Juni Indore

57 Indore Khajrana

58 Indore Lasudiya

59 Indore Mahatma Gandhi Road

60 Indore Malharganj

61 Indore Mhow

62 Indore MIG Colony

63 Indore Palasia

64 Indore Pardesipura

65 Indore Rajendra Nagar

66 Indore Sadar Bazar

67 Indore Sanyogitaganj

68 Indore Sarafa

69 Indore Sanwer

70 Indore Tukoganj

71 Jabalpur Adhartal



CIPA I Phase Hardware Distribution by NIC

72 Jabalpur Belkheda

73 Jabalpur Bhera Ghat

74 Jabalpur Cantonment (Cantt.)

75 Jabalpur Civil Lines

76 Jabalpur Charganwa

77 Jabalpur Garha

78 Jabalpur Ghamapur

79 Jabalpur Gohalpur

80 Jabalpur Gorakhpur

81 Jabalpur Hanumantal

82 Jabalpur Khamaria

83 Jabalpur Kotwali Jabalpur

84 Jabalpur Kundam

85 Jabalpur Lordganj

86 Jabalpur Madan Mahal

87 Jabalpur Majhgawan

88 Jabalpur Majholi

89 Jabalpur Omti

90 Jabalpur Panagar

91 Jabalpur Ranjhi

92 Jabalpur Shahpura

93 Jabalpur Sihora

Total = 93 Police Stations



CIPA Phase-II Police Stations

CIPA II Phase Hardware Distribution by NIC S No. District Name of PS

1 BHOPAL A.J.K. 2 BHOPAL BILKHIRIYA 3 BHOPAL GUNGA 4 BHOPAL KHANJURI SADAK 5 BHOPAL MAHILA THANA 6 BHOPAL NAZIRABAD 7 BHOPAL PARBALIA SARAK 8 BHOPAL RATIBARH 9 BHOPAL SHYAMALA HILLS

10 GWALIOR A.J.K. 11 GWALIOR ARON 12 GWALIOR BEHAT 13 GWALIOR BHITARWAR 14 GWALIOR BIJOLI 15 GWALIOR GIJORA 16 GWALIOR HASTINAPUR 17 GWALIOR KARHYIA 18 GWALIOR MAHILA THANA 19 GWALIOR MAHARAJPURA 20 GWALIOR UTILA 22 JABALPUR BARGI 24 JABALPUR KATANGI 25 JABALPUR PATAN 26 RAJGARH BHOJPUR 27 RAJGARH BIAORA 28 RAJGARH CHHAPIHEDA 29 RAJGARH KALIPITH(PIPLODI) 30 RAJGARH KHILCHIPUR 31 RAJGARH KHUJNER 32 RAJGARH KURAWAR(KOTRA) 33 RAJGARH KARANWAS 34 RAJGARH MACHALPUR 35 RAJGARH MALAWAR 36 RAJGARH SUTHALIYA(MAU) 37 RAJGARH NARSINGHGARH 38 RAJGARH PACHORE 39 RAJGARH RAJGARH 40 RAJGARH SARANGPUR 41 RAJGARH TALEN 42 RAJGARH ZEERAPUR 43 RATLAM ALOTE




44 RATLAM AUDUOGIC CHETRA 45 RATLAM AUDYOGOK CH.JAWARA 46 RATLAM BILPANK 47 RATLAM JAORA 48 RATLAM MANAKCHOWK 49 RATLAM NAMLI 50 RATLAM PIPLODA 51 RATLAM RAOTI 52 RATLAM RINGNOD 53 RATLAM SAILANA 54 RATLAM STATION ROAD RATLAM 55 RATLAM SHIVGARH 56 RATLAM TAL 57 BHOPAL Ashoka Garden58 BHOPAL Tila Jamalpura59 BHOPAL Gandhi Nagar 60 SATNA AMARPATAN61 SATNA CIVIL LINE62 SATNA KOTHI 63 SATNA KULGAWAN 64 SATNA MAIHAR 65 SATNA NAGOD 66 BHOPAL Shahpura67 SATNA RAMPUR BAGHELAN 68 JABALPUR A.J.K 69 SATNA SATNA KOTWALI 70 JABALPUR Mahila Thana71 UJJAIN Mahidpur 72 VIDISHA Vidisha Dehat (Rural)73 UJJAIN A.J.K. 74 UJJAIN BADNAGAR 75 UJJAIN BHEROGARH 76 UJJAIN BHATPACHLANA 77 UJJAIN DEWAS GATE 78 UJJAIN CHIMAN GANJ MANDI 79 UJJAIN GHATIA 80 UJJAIN INGORIA 81 UJJAIN JHARDA 82 UJJAIN JIWAJIGANJ 83 UJJAIN KHACHROD 84 UJJAIN KAYTHA 85 UJJAIN KOTWALI-UJJAIN 86 UJJAIN KHARA KUNWA 87 UJJAIN MADHO NAGAR 88 UJJAIN MAHANKAL




89 UJJAIN MAKDON 90 UJJAIN MAHIDPUR ROAD 91 UJJAIN MAHILA THANA 92 UJJAIN NAGDA 93 UJJAIN NARWAR 94 UJJAIN NEEL GANGA 95 UJJAIN RAGHAVI 96 UJJAIN TARANA 97 UJJAIN UNHEL 98 VIDISHA BASODA 99 VIDISHA GULABGANJ

100 VIDISHA GYARASPUR 101 VIDISHA KURWAI 102 VIDISHA LATERI 103 VIDISHA NATERAN 104 VIDISHA SATPADA 105 VIDISHA SHAMSHABAD 106 VIDISHA SIRONJ 107 VIDISHA TEONDA 108 VIDISHA VIDISHA



CIPA Phase-III Police Stations

CIPA III Phase Hardware Distribution by NIC S No. District Name of PS

1 BALAGHAT BAIHAR

2 BALAGHAT BALAGHAT

3 BALAGHAT HATTA

4 BALAGHAT BHARWELI

5 BALAGHAT KATANGI

6 BALAGHAT KIRNAPUR

7 BALAGHAT LALBURRA

8 BALAGHAT LANJI

9 BALAGHAT MALAJKHAND

10 BALAGHAT NAVAGAON

11 BALAGHAT RAMPAILI

12 BALAGHAT RUPJHAR

13 BALAGHAT TIRODI

14 BALAGHAT WARASEONI

15 BHIND ATER

16 BHIND BHIND-KOTWALI

17 BHIND BHIND DEHAT

18 BHIND GOHAD

19 BHIND GORMI

20 BHIND CHOURAHAGOHAD

21 BHIND LAHAR

22 BHIND MALANPUR

23 BHIND MOW

24 BHIND MEHGAON

25 BHIND PHOOP

26 BHIND RON

27 BHIND A.J.K. PS

28 CHHATARPUR BAMITHA

29 CHHATARPUR BHAGWAN

30 CHHATARPUR BIJAWAR

31 CHHATARPUR BUXWAHA

32 CHHATARPUR CHANDLA

33 CHHATARPUR CHHATARPUR

34 CHHATARPUR CIVIL LINES

35 CHHATARPUR HARPALPUR

36 CHHATARPUR LAUNDI




37 CHHATARPUR MAHARAJPUR

38 CHHATARPUR MALEHRA

39 CHHATARPUR NOWGAON

40 CHHATARPUR RAJ NAGAR

41 CHHATARPUR SATAI

42 CHHINDWARA AMARWADA

43 CHHINDWARA BICHUA

44 CHHINDWARA CHANDAMATA

45 CHHINDWARA CHAND

46 CHHINDWARA CHHINDWARA

47 CHHINDWARA CHOURAI

48 CHHINDWARA DAMUA

49 CHHINDWARA JUNNARDEV

50 CHHINDWARA KUNDIPURA

51 CHHINDWARA LAWA GHOGHRI

52 CHHINDWARA LODHIKHEDA

53 CHHINDWARA MOHKHEDA

54 CHHINDWARA PANDHURNA

55 CHHINDWARA PARASIA

56 CHHINDWARA SAUNSAR

57 DEWAS BAGLI

58 DEWAS BAROTHA

59 DEWAS BANK NOTE PRESS

60 DEWAS BHAURASA

61 DEWAS DEWAS

62 DEWAS HATPIPLYA

63 DEWAS KANNOD

64 DEWAS KANTAPHOD

65 DEWAS KHATEGAON

66 DEWAS PIPALRAWAN

67 DEWAS SATWAS

68 DEWAS SONKATCH

69 DEWAS TONKKHURD

70 DEWAS UDAI NAGAR

71 DEWAS UDHYOGIK CHHETRA(IND)

72 INDORE BADGODA

73 INDORE BETMA

74 INDORE DEPALPUR




75 INDORE GOUTAMPURA

76 INDORE HATOD

77 INDORE HIRANAGAR (Clerk colony)

78 INDORE A.J.K. PS

79 INDORE KHUDEL

80 INDORE KSHIPRA

81 INDORE KISHAN PURA/GANJ

82 INDORE MAHILA THANA

83 INDORE MANPUR

84 INDORE RAUJI BAZAR

85 INDORE SIMROL

86 KHARGONE BALAKWADA

87 KHARGONE BALWADA

88 KHARGONE BARUD

89 KHARGONE BARWAHA

90 KHARGONE BHIKANGAON

91 KHARGONE BHAGWANPURA

92 KHARGONE CHENPUR

93 KHARGONE GOGAWAN

94 KHARGONE KARHI

95 KHARGONE KASRAWAD

96 KHARGONE A.J.K. PS

97 KHARGONE KHARGONE DEHAT

98 KHARGONE MAHESHWAR

99 KHARGONE MANDLESHWAR

100 KHARGONE MAIN GOAN

101 KHARGONE OON

102 KHARGONE SANAWAD

103 MORENA AMBAH

104 MORENA BAGCHINI

105 MORENA BAMORE

106 MORENA DIMNI

107 MORENA CIVIL LINE

108 MORENA JORA

109 MORENA KELARAS

110 MORENA MORENA

111 MORENA NAGRA

112 MORENA NOORABAD




113 MORENA PORSA

114 MORENA SABALGARH

115 MORENA SARAI CHHOLA

116 MORENA SIHONIA

117 RAJGARH A.J.K.

118 REWA BAIKUNTHPUR

119 REWA CHURHATA

120 REWA CIVIL LINES

121 REWA GARH

122 REWA GOVINDGARH

123 REWA GURA

124 REWA HANUMANA

125 REWA LAUR

126 REWA MANGAWAN

127 REWA MAUGANJ

128 REWA NAIGARHI

129 REWA RAIPUR

130 REWA REWA KOTWALI

131 REWA SEMARIA

132 REWA SOHAGI

133 REWA SHAHAPUR

134 REWA SIRMAUR

135 SAGAR BAHERIYA

136 SAGAR BANDA

137 SAGAR BANDRI

138 SAGAR BINAA

139 SAGAR CANTONMENT SAGAR

140 SAGAR CITY KOTWALI SAGAR

141 SAGAR DEORI

142 SAGAR GARHAKOTA

143 SAGAR GOPALGANJ

144 SAGAR GOUR JHAMAR

145 SAGAR JAISI NAGAR

146 SAGAR KESLI

147 SAGAR KHURAI

148 SAGAR KHIMLASA

149 SAGAR MAHARAJPUR

150 SAGAR MALTHONE




151 SAGAR MOTI NAGAR

152 SAGAR NARYAOLI

153 SAGAR RAHATGARH

154 SAGAR REHLI

155 SAGAR SANODHA

156 SAGAR SHAHGARH

157 SAGAR SURKHI

158 RATLAM AJK PS''

159 RATLAM BADAVADA''

160 RATLAM BAJNA''

161 RATLAM BARKHEDA''

162 RATLAM KALUKHEDA''

163 RATLAM MAHILA THANA''

164 UJJAIN BIRLA GRAM''

165 GWALIOR BAHORAPUR''

166 CHHATARPUR ORCHAROAD''

167 SATNA UCHEHRA''

168 SATNA SABHAPUR''

169 SATNA AMDARA''

170 SATNA RAM NAGAR''

171 SATNA TALA''

172 SATNA SINGHPUR''



Annexure-XIII - List of District Control Rooms

S. No. District Control Room (DCR)

1 Bhopal 26 Tikamgarh

2 Rajgarh 27 Indore

3 Sehore 28 Dhar

4 Vidisha 29 Jhabua

5 Hoshangabad 30 Alirajpur

6 Harda 31 Khargone

7 Betul 32 Khandwa

8 Raisen 33 Burhanpur

9 Gwalior 34 Barwani

10 Shivpuri 35 Ujjain

11 Guna 36 Dewas

12 Ashok Nagar 37 Shajapur

13 Bhind 38 Ratlam

14 Morena 39 Mandsaur

15 Sheopur 40 Neemuch

16 Datia 41 Rewa

17 Jabalpur 42 Satna

18 Katni 43 Singrauli

19 Chhindwara 44 Sidhi

20 Narsinghpur 45 Shahdol

21 Seoni 46 Umaria

22 Sagar 47 Anuppur

23 Damoh 48 Balaghat

24 Chhatarpur 49 Mandla

25 Panna 50 Dindori



Annexure-XIV - Details of FSL/ FPB/ SSR

S.No. Location Name and Address No. of Location1 Forensic Science Lab (FSL)

Sagar, Madhya Pradesh

1

2 Finger Print Bureau (FPB)State Crime Records Bureau, Police Head Quarter,Bhopal (Madhya Pradesh)

1

3 State Control Room (SSR)

Police Head Quarter,Bhopal (Madhya Pradesh)

1



Annexure-XV - List of ASP/ CSP/ SDOP/ DSP Office

ASP/ CSP/ SDOP/ DSP Office Locations

S.N. Zone Range DistrictAddl. SP/Sub

Division

1

Bhopal Bhopal

Bhopal

Addl SP City

2 Addl SP Bhopal

3 Addl SP Dehat

4 CSP T T Nagar

5 CSP Govindpura

6 CSP Jahangirabad

7 CSP Kotwali

8 CSP Shahjahanabad

9 CSP Habibganj

10 CSP Hanumanganj

11 SDOP Berasia

12 SDOP Bairagarh

13 SDOP Misrod

14 DSP AJK

15 DSP HQ

16

Rajgarh

Addl SP

17 SDOP Biaora

18 SDOP Narsinghgarh

19 SDOP Sharangpur

20

Sehore

Addl SP

21 SDOP Sehore

22 SDOP Ashta

23 SDOP Budhni

24

Vidisha

ADL SP

25 SDOP Basoda

26 SDOP Kurwai

27 SDOP Sironj

28 SDOP Lateri

29 DSP AJK

30Hoshangabad

Addl SP

31 Hoshangabad Hoshangabad SDOP Hoshangabad





Division

32 SDOP Itarsi

33 SDOP Pipraiya

34 DSP AJK

35Harda

Addl SP

36 SDOP Harda

37

Betul

Addl SP

38 SDOP Betul

39 SDOP Multai

40 SDOP Sarni

41

Raisen

Addl SP

42 SDOP Raisen

43 SDOP Begamganj

44 SDOP Bareli

45 SDOP Obaidullaganj

46

Gwalior Gwalior

Gwalior

Addl SP City

47 Addl SP Rural

48 CSP Morar

49 CSP Gwalior

50 CSP Jhansi Road

51 SP Lashkar

52 SDOP Dabra

53 SDOP Ghatigaon

54 SDOP Bhitarwar

55 SDOP Behat

56 DSP AJK

57 DSP HQ

58

Shivpuri

Addl SP

59 SDOP Shivpuri

60 SDOP Pohari

61 SDOP Kolaras

62 SDOP Karera

63 SDOP Picchore

64Guna

Addl SP

65 SDOP Guna

66 SDOP Raghogarh





Division

67

Ashok Nagar

Addl SP

68 SDOP Ashok Nagar

69 SDOP Mungawali

70

Chambal Chambal

Bhind

Addl SP

71 SDOP Lahar

72 SDOP Bhind

73 SDOP Ater

74 SDOP Gohad

75 SDOP Mehgaon

76 DHP HQ

77 DSP AJK

78

Morena

Addl SP

79 SDOP Morena

80 SDOP Ambah

81 SDOP Banmore

82 SDOP Jourea

83 SDOP Kailaras

84 SDOP Sabalgarh

85 DSP AJK

86

Sheopur

Addl SP

87 SDOP Virpur

88 SDOP Vijaipur

89 SDOP Baroda

90 SDOP Sheopur

91

Datia

Addl SP

92 SDOP Datia

93 SDOP Seonda

94 SDOP Bhander

95 DSP AJK

96

Jabalpur Jabalpur Jabalpur

Addl SP City

97 Addl SP Rural

98 CSP Omti

99 CSP Kotwali





Division

100 CSP Gohalpur

101 CSP Ranjhi

102 CSP Gorakhpur

103 SDOP Sehora

104 SDOP Patan

105 DSP Rural

106 DSP AJK

107

Katni

Addl SP

108 SDOP Katni

109 SDOP Kymore

110 SDOP Slimnabad

111

Chhindwara

Chhindwara

Addl SP

112 SDOP Saunsar

113 SDOP Parasiya

114 SDOP Junnardeo

115 SDOP Chhindwara

116 DSP AJK

117

Narsinghpur

Addl SP

118 SDOP Narsinghpur

119 DSP Gadarwara

120 DSP AJK

121

Seoni

Adl SP

122 SDOP Seoni

123 SDOP Keolari

124 SDOP Lakhnadon

125 DSP AJK

126

Sagar Sagar Sagar

Addl SP

127 SDOP Khurai

128 SDOP Bina

129 SDOP Rahatgarh

130 SDOP Rehli

131 SDOP Banda

132 SDOP Deori

133 SDOP Sagar

134 DSP AJK

135 DSP HQ





Division

136

Damoh

Addl SP

137 CSP Damoh

138 SDOP Hatta

139 SDOP Patharia

140 SDOP Tendukheda

141 DSP AJK

142

Chhatarpur

Chhatarpur

Addl SP

143 CSP Chhatarpur

144 SDOP Loundi

145 SDOP Khajuraho

146 SDOP Bijawar

147 SDOP Badamalhara

148 DSP AJK

149

Panna

Addl SP

150 SDOP Panna

151 SDOP Ajaigarh

152 SDOP Pawai

153 Adl SP

154 DSP AJK

155

Tikamgarh

Addl SP

156 SDOP Tikamgarh

157 SDOP Newari

158 SDOP Jatara

159 DSP AJK

160

Indore Indore Indore

Addl SP City

161 Addl SP Rural

162 Addl SP IND

163 CSP Juni Indore

164 CSP Sarafa

165 CSP Pardeshipura

166 CSP Kotwali

167 CSP Sanyogitaganj

168 CSP Pandrinath

169 Narcotics cell

170 SDOP Depalpur

171 SDOP Sanwer





Division

172 DSP Mhow

173 DSP HQ

174 DSP AJK

175

Dhar

Addl SP

176 CSP Pithampur

177 CSP Dhar

178 SDOP Kukshi

179 SDOP Manawar

180 SDOP Badnawar

181 SDOP Sardarpur

182 DSP AJK

183

Jhabua

Addl SP

184 SDOP Jhabua

185 SDOP Thandla

186 DSP AJK

187Alirajpur

SDOP Jobat

188 SDOP Alirajpur

189

Khargone

Khargone

Addl SP

190 SDOP Khargone

191 SDOP Bhikangaon

192 SDOP Barwaha

193 SDOP Mandleshwar

194 DSP AJK

195

Khandwa

Addl SP

196 SDOP Harsud

197 SDOP Mundi

198 SDOP Khandwa

199 DSP AJK

200Burhanpur

Addl SP

201 CSP Burhanpur

202 SDOP Nepanagar

203Barwani

Addl SP

204 SDOP Barwani

205 SDOP Sendhwa

206Ujjain Ujjain Ujjain

Add SP

207 CSP Nagda





Division

208 CSP Madhav Nagar

209 CSP Kotwali

210 CSP Jivajiganj

211 CSP Tarana

212 CSP Mahidpur

213 SDOP Badnagar

214 SDOP Khachrod

215 DSP AJK

216 DSP Rural

217

Dewas

Addl SP

218 CSP Dewas

219 SDOP Kannod

220 SDOP Sonkatchh

221 SDOP Bagli

222 DSP AJK

223

Shajapur

Addl SP

224 SDOP Shajapur

225 SDOP Shujalpur

226 SDOP Agar

227 SDOP Susner

228 DSP AJK

229

Ratlam

Ratlam

Addl SP

230 CSP Ratlam

231 SDOP Jaora

232 SDOP Alot

233 SDOP Sailana

234 DSP AJK

235

Mandsaur

Addl SP

236 SDOP Garoth

237 SDOP Sitamau

238 SDOP Mandsaur

239 DSP AJK

240

Neemuch

Addl SP

241 CSP Neemuch

242 SDOP Jawad

243 SDOP Manasa





Division

244

Rewa Rewa

Rewa

Addl SP

245 CSP Rewa

246 SDOP Teonthar

247 SDOP Dabhoura

248 SDOP Sirmour

249 DSP Mauganj

250 DSP HQ

251 DSP AJK

252

Satna

Addl SP

253 CSP Satna

254 SDOP Nagod

255 SDOP Maihar

256 SDOP Chitrakoot

257 DSP HQ

258 DSP AJK

259

Singrauli

Addl SP

260 SDOP Singrauli

261 SDOP Deosar

262 CSP Vindhya Nagar

263Sidhi

SDOP Churhat

264 DSP HQ

265 DSP AJK

266

Shahdol Shahdol

Shahdol

Adl SP

267 SDOP Beohari

268 SDOP Dhanpuiri

269 DSP HQ

270 DSP AJK

271Umariya

SDOP Umaria

272 DSP HQ

273Anuppur

SDOP Kotma

274 SDOP Anuppur

275

Balaghat Balaghat Balaghat

Addl SP

276 CSP Balaghat

277 SDOP Baihar

278 SDOP Lanji

279 SDOP Waraseoni





Division

280 DSP AJK

281

Mandla

Addl SP

282 SDOP Mandla

283 SDOP (HQ) Mandla

284 SDOP Niwas

285 DSP AJK

286

Dindori

Addl SP

287 SDOP Dindori

288 DSP Dindori



Annexure-XVI - List of SP/ GRP Offices

SP/ GRP officesS. No. SP/ SRP Offices S. No. SP/ SRP Offices

1 Bhopal 28 Dhar

2 Rajgarh 29 Jhabua

3 Sehore 30 Alirajpur

4 Vidisha 31 Khargone

5 Hoshangabad 32 Khandwa

6 Harda 33 Burhanpur

7 Betul 34 Barwani

8 Raisen 35 Ujjain

9 Gwalior 36 Dewas

10 Shivpuri 37 Shajapur

11 Guna 38 Ratlam

12 Ashok Nagar 39 Mandsaur

13 Bhind 40 Neemuch

14 Morena 41 Rewa

15 Sheopur 42 Satna

16 Datia 43 Singrauli

17 Jabalpur 44 Sidhi

18 Katni 45 Shahdol

19 Chhindwara 46 Umaria

20 Narsinghpur 47 Anuppur

21 Seoni 48 Balaghat

22 Sagar 49 Mandla

23 Damoh 50 Dindori

24 Chhatarpur 51 GRP Jabalpur

25 Panna 52 GRP Indore

26 Tikamgarh 53 GRP Bhopal

27 Indore



Annexure-XVII - CIPA Hardware Distribution (Phase Wise)

CIPA I Phase Hardware Distribution

S No District Name of PS Computer PrinterMulti

Function Device

16-port NW

switch

UPS 2KVA Online

1 Bhopal Bagsewaniya 5 1 1 1 1

2 Bhopal Bairagarh 4 1 1 1 1

3 Bhopal Berasia 5 1 1 1 1

4 Bhopal Aishbag 4 1 1 1 1

5 Bhopal Gautam Nagar 5 1 1 1 1

6 Bhopal Govindpura 5 1 1 1 1

7 Bhopal Habib Ganj 5 1 1 1 1

8 Bhopal Hanumanganj 5 1 1 1 1

9 Bhopal Jahanagirabad 5 1 1 1 1

10 Bhopal Kamla Nagar 4 1 1 1 1

11 Bhopal Kotwali Bhopal 5 1 1 1 1

12 Bhopal Maharanapratap Nagar 5 1 1 1 1

13 Bhopal Mangalwara 5 1 1 1 1

14 Bhopal Misrod 5 1 1 1 1

15 Bhopal Piplani 5 1 1 1 1

16 Bhopal Nishatpura 5 1 1 1 1

17 Bhopal Shahjahanabad 5 1 1 1 1

18 Bhopal Station Bazaria 5 1 1 1 1

19 Bhopal Sukhi Sewaniya 4 1 1 1 1

20 Bhopal Talaiya 5 1 1 1 1

21 Bhopal TT Nagar 5 1 1 1 1

22 Bhopal Kolar Road 4 1 1 1 1

23 Bhopal Kohephiza 5 1 1 1 1

24 Gwalior Antri 3 1 1 1 1

25 Gwalior Bahorapur 5 1 1 1 1

26 Gwalior Belgada 4 1 1 1 1

27 Gwalior Bilauva 3 1 1 1 1

28 Gwalior Chinore 4 1 1 1 1

29 Gwalior Dabra 5 1 1 1 1

30 Gwalior Ghatigaon 5 1 1 1 1

31 Gwalior Gwalior 5 1 1 1 1





Function Device

16-port NW

switch

UPS 2KVA Online

32 Gwalior Inderganj 5 1 1 1 1

33 Gwalior Campoo 4 1 1 1 1

34 Gwalior Janakganj 5 1 1 1 1

35 Gwalior Jhansi Road 5 1 1 1 1

36 Gwalior Gole Ka Mandire 5 1 1 1 1

37 Gwalior Kotwali Lashkar 5 1 1 1 1

38 Gwalior Madhoganj 5 1 1 1 1

39 Gwalior Mohna 4 1 1 1 1

40 Gwalior Morar 5 1 1 1 1

41 Gwalior Padav 5 1 1 1 1

42 Gwalior Panihar 4 1 1 1 1

43 Gwalior Pichhore 4 1 1 1 1

44 Gwalior Purani Chhaoni 4 1 1 1 1

45 Gwalior Tigra 4 1 1 1 1

46 Gwalior Vishva Vidhyalaya (ji) 5 1 1 1 1

47 Indore Aerodrome 5 1 1 1 1

48 Indore Annpurna 5 1 1 1 1

49 Indore Banganga 5 1 1 1 1

50 Indore Bhawar Kuwa 5 1 1 1 1

51 Indore Central Kotwali 5 1 1 1 1

52 Indore Chandan Nagar 5 1 1 1 1

53 Indore Chhatripura 5 1 1 1 1

54 Indore Chhoti Gwal Toli 5 1 1 1 1

55 Indore Juni Indore 5 1 1 1 1

56 Indore Khajrana 5 1 1 1 1

57 Indore Lasudiya 5 1 1 1 1

58 Indore Mahatma Gandhi Road 5 1 1 1 1

59 Indore Malharganj 5 1 1 1 1

60 Indore Mhow 5 1 1 1 1

61 Indore MIG Colony 5 1 1 1 1

62 Indore Palasia 5 1 1 1 1

63 Indore Pandrinath 5 1 1 1 1

64 Indore Pardesipura 5 1 1 1 1

65 Indore Rajendra Nagar 5 1 1 1 1

66 Indore Sadar Bazar 5 1 1 1 1





Function Device

16-port NW

switch

UPS 2KVA Online

67 Indore Sanwer 5 1 1 1 1

68 Indore Sanyogitaganj 5 1 1 1 1

69 Indore Sarafa 5 1 1 1 1

70 Indore Tukoganj 5 1 1 1 1

71 Jabalpur Adhartal 5 1 1 1 1

72 Jabalpur Belkheda 3 1 1 1 1

73 Jabalpur Bhera Ghat 4 1 1 1 1

74 Jabalpur Cantonment (Cantt.) 5 1 1 1 1

75 Jabalpur Civil Lines 5 1 1 1 1

76 Jabalpur Charganwa 4 1 1 1 1

77 Jabalpur Garha 5 1 1 1 1

78 Jabalpur Ghamapur 4 1 1 1 1

79 Jabalpur Gohalpur 5 1 1 1 1

80 Jabalpur Gorakhpur 5 1 1 1 1

81 Jabalpur Hanumantal 5 1 1 1 1

82 Jabalpur Khamaria 4 1 1 1 1

83 Jabalpur Kotwali Jabalpur 5 1 1 1 1

84 Jabalpur Kundam 3 1 1 1 1

85 Jabalpur Lordganj 5 1 1 1 1

86 Jabalpur Madan Mahal 5 1 1 1 1

87 Jabalpur Majhgawan 4 1 1 1 1

88 Jabalpur Majholi 4 1 1 1 1

89 Jabalpur Omti 5 1 1 1 1

90 Jabalpur Panagar 4 1 1 1 1

91 Jabalpur Ranjhi 5 1 1 1 1

92 Jabalpur Shahpura 4 1 1 1 1

93 Jabalpur Sihora 5 1 1 1 1

Total 436 93 93 93 93



CIPA II Phase Hardware Distribution by NIC

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1 BHOPAL A.J.K. 3 1 1 1 1

2 BHOPAL BILKHIRIYA 3 1 1 1 1

3 BHOPAL GUNGA 4 1 1 1 1

4 BHOPAL KHANJURI SADAK 4 1 1 1 1

5 BHOPAL MAHILA THANA 4 1 1 1 1

6 BHOPAL NAZIRABAD 4 1 1 1 1

7 BHOPAL PARBALIA SARAK 4 1 1 1 1

8 BHOPAL RATIBARH 4 1 1 1 1

9 BHOPAL SHYAMALA HILLS 3 1 1 1 1

10 GWALIOR A.J.K. 3 1 1 1 1

11 GWALIOR ARON 4 1 1 1 1

12 GWALIOR BEHAT 3 1 1 1 1

13 GWALIOR BHITARWAR 4 1 1 1 1

14 GWALIOR BIJOLI 4 1 1 1 1

15 GWALIOR GIJORA 4 1 1 1 1

16 GWALIOR HASTINAPUR 3 1 1 1 1

17 GWALIOR KARHYIA 4 1 1 1 1

18 GWALIOR MAHILA THANA 3 1 1 1 1

19 GWALIOR MAHARAJPURA 4 1 1 1 1

20 GWALIOR UTILA 3 1 1 1 1

21 JABALPUR BARELA 4 1 1 1 122 JABALPUR BARGI 5 1 1 1 1



CIPA II Phase Hardware Distribution by NIC S

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23 JABALPUR BELBAGH 5 1 1 1 1

24 JABALPUR KATANGI 4 1 1 1 1

25 JABALPUR PATAN 5 1 1 1 1

26 RAJGARH BHOJPUR 4 1 1 1 1

27 RAJGARH BIAORA 5 1 1 1 1

28 RAJGARH CHHAPIHEDA 4 1 1 1 1

29 RAJGARH KALIPITH(PIPLODI) 4 1 1 1 1

30 RAJGARH KHILCHIPUR 5 1 1 1 1

31 RAJGARH KHUJNER 4 1 1 1 1

32 RAJGARH KURAWAR(KOTRA) 5 1 1 1 1

33 RAJGARH KARANWAS 4 1 1 1 1

34 RAJGARH MACHALPUR 4 1 1 1 1

35 RAJGARH MALAWAR 4 1 1 1 1

36 RAJGARH SUTHALIYA(MAU) 4 1 1 1 1

37 RAJGARH NARSINGHGARH 5 1 1 1 1

38 RAJGARH PACHORE 5 1 1 1 1

39 RAJGARH RAJGARH 5 1 1 1 1

40 RAJGARH SARANGPUR 5 1 1 1 1

41 RAJGARH TALEN 5 1 1 1 1

42 RAJGARH ZEERAPUR 5 1 1 1 1

43 RATLAM ALOTE 5 1 1 1 1

44 RATLAM AUDUOGIC CHETRA 5 1 1 1 1




No

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45 RATLAM AUDYOGOK CH.JAWARA 5 1 1 1 1

46 RATLAM BILPANK 4 1 1 1 1

47 RATLAM JAORA 5 1 1 1 1

48 RATLAM MANAKCHOWK 5 1 1 1 1

49 RATLAM NAMLI 5 1 1 1 1

50 RATLAM PIPLODA 4 1 1 1 1

51 RATLAM RAOTI 4 1 1 1 1

52 RATLAM RINGNOD 4 1 1 1 1

53 RATLAM SAILANA 4 1 1 1 1

54 RATLAM STATION ROAD RATLAM 5 1 1 1 1

55 RATLAM SHIVGARH 3 1 1 1 1

56 RATLAM TAL 4 1 1 1 1

57 BHOPAL Ashoka Garden 3 1 1 1 1

58 BHOPAL Tila Jamalpura 3 1 1 1 1

59 BHOPAL Gandhi Nagar 3 1 1 1 1

60 SATNA AMARPATAN 4 1 1 1 1

61 SATNA CIVIL LINE 5 1 1 1 1

62 SATNA KOTHI 3 1 1 1 1

63 SATNA KULGAWAN 5 1 1 1 1

64 SATNA MAIHAR 5 1 1 1 1

65 SATNA NAGOD 5 1 1 1 1

66 BHOPAL Shahpura 4 1 1 1 167 SATNA RAMPUR BAGHELAN 5 1 1 1 1




No

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68 JABALPUR A.J.K 3 1 1 1 1

69 SATNA SATNA KOTWALI 5 1 1 1 1

70 JABALPUR Mahila Thana 4 1 1 1 1

71 UJJAIN Mahidpur 4 1 1 1 1

72 VIDISHA Vidisha Dehat (Rural) 4 1 1 1 1

73 UJJAIN A.J.K. 4 1 1 1 1

74 UJJAIN BADNAGAR 5 1 1 1 1

75 UJJAIN BHEROGARH 5 1 1 1 1

76 UJJAIN BHATPACHLANA 4 1 1 1 1

77 UJJAIN DEWAS GATE 5 1 1 1 1

78 UJJAIN CHIMAN GANJ MANDI 5 1 1 1 1

79 UJJAIN GHATIA 4 1 1 1 1

80 UJJAIN INGORIA 4 1 1 1 1

81 UJJAIN JHARDA 3 1 1 1 1

82 UJJAIN JIWAJIGANJ 5 1 1 1 1

83 UJJAIN KHACHROD 5 1 1 1 1

84 UJJAIN KAYTHA 5 1 1 1 1

85 UJJAIN KOTWALI-UJJAIN 5 1 1 1 1

86 UJJAIN KHARA KUNWA 5 1 1 1 1

87 UJJAIN MADHO NAGAR 5 1 1 1 1

88 UJJAIN MAHANKAL 5 1 1 1 1

89 UJJAIN MAKDON 4 1 1 1 1




No

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90 UJJAIN MAHIDPUR ROAD 4 1 1 1 1

91 UJJAIN MAHILA THANA 4 1 1 1 1

92 UJJAIN NAGDA 5 1 1 1 1

93 UJJAIN NARWAR 4 1 1 1 1

94 UJJAIN NEEL GANGA 5 1 1 1 1

95 UJJAIN RAGHAVI 3 1 1 1 1

96 UJJAIN TARANA 5 1 1 1 1

97 UJJAIN UNHEL 3 1 1 1 1

98 VIDISHA BASODA 5 1 1 1 1

99 VIDISHA GULABGANJ 4 1 1 1 1

100 VIDISHA GYARASPUR 4 1 1 1 1

101 VIDISHA KURWAI 5 1 1 1 1

102 VIDISHA LATERI 4 1 1 1 1

103 VIDISHA NATERAN 3 1 1 1 1

104 VIDISHA SATPADA 5 1 1 1 1

105 VIDISHA SHAMSHABAD 4 1 1 1 1

106 VIDISHA SIRONJ 5 1 1 1 1

107 VIDISHA TEONDA 4 1 1 1 1

108 VIDISHA VIDISHA 5 1 1 1 1458 108 108 108 108



CIPA III Phase Hardware Distribution by NIC

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1 BALAGHAT BAIHAR 5 1 1 1 1

2 BALAGHAT BALAGHAT 5 1 1 1 1

3 BALAGHAT HATTA 4 1 1 1 1

4 BALAGHAT BHARWELI 4 1 1 1 1

5 BALAGHAT KATANGI 4 1 1 1 1

6 BALAGHAT KIRNAPUR 4 1 1 1 1

7 BALAGHAT LALBURRA 4 1 1 1 1

8 BALAGHAT LANJI 4 1 1 1 1

9 BALAGHAT MALAJKHAND 4 1 1 1 1

10 BALAGHAT NAVAGAON 4 1 1 1 1

11 BALAGHAT RAMPAILI 4 1 1 1 1

12 BALAGHAT RUPJHAR 4 1 1 1 1

13 BALAGHAT TIRODI 4 1 1 1 1

14 BALAGHAT WARASEONI 5 1 1 1 1

15 BHIND ATER 4 1 1 1 1

16 BHIND BHIND-KOTWALI 5 1 1 1 1

17 BHIND BHIND DEHAT 5 1 1 1 1

18 BHIND GOHAD 5 1 1 1 1

19 BHIND GORMI 4 1 1 1 1

20 BHIND CHOURAHAGOHAD 4 1 1 1 1

21 BHIND LAHAR 5 1 1 1 1

22 BHIND MALANPUR 4 1 1 1 1

23 BHIND MOW 5 1 1 1 1

24 BHIND MEHGAON 5 1 1 1 1

25 BHIND PHOOP 4 1 1 1 1

26 BHIND RON 5 1 1 1 1

27 BHIND A.J.K. PS 4 1 1 1 1

28 CHHATARPUR BAMITHA 5 1 1 1 1

29 CHHATARPUR BHAGWAN 4 1 1 1 1

30 CHHATARPUR BIJAWAR 5 1 1 1 1

31 CHHATARPUR BUXWAHA 4 1 1 1 1

32 CHHATARPUR CHANDLA 4 1 1 1 1

33 CHHATARPUR CHHATARPUR 5 1 1 1 1



CIPA III Phase Hardware Distribution by NIC S

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34 CHHATARPUR CIVIL LINES 4 1 1 1 1

35 CHHATARPUR HARPALPUR 4 1 1 1 1

36 CHHATARPUR LAUNDI 4 1 1 1 1

37 CHHATARPUR MAHARAJPUR 4 1 1 1 1

38 CHHATARPUR MALEHRA 5 1 1 1 1

39 CHHATARPUR NOWGAON 5 1 1 1 1

40 CHHATARPUR RAJ NAGAR 4 1 1 1 1

41 CHHATARPUR SATAI 4 1 1 1 1

42 CHHATARPUR ORCHAROAD'' 5 1 1 1 1

43 CHHINDWARA AMARWADA 4 1 1 1 1

44 CHHINDWARA BICHUA 4 1 1 1 1

45 CHHINDWARA CHANDAMATA 4 1 1 1 1

46 CHHINDWARA CHAND 5 1 1 1 1

47 CHHINDWARA CHHINDWARA 4 1 1 1 1

48 CHHINDWARA CHOURAI 4 1 1 1 1

49 CHHINDWARA DAMUA 5 1 1 1 1

50 CHHINDWARA JUNNARDEV 5 1 1 1 1

51 CHHINDWARA KUNDIPURA 4 1 1 1 1

52 CHHINDWARA LAWA GHOGHRI 4 1 1 1 1

53 CHHINDWARA LODHIKHEDA 3 1 1 1 1

54 CHHINDWARA MOHKHEDA 4 1 1 1 1

55 CHHINDWARA PANDHURNA 5 1 1 1 1

56 CHHINDWARA PARASIA 4 1 1 1 1

57 CHHINDWARA SAUNSAR 5 1 1 1 1

58 DEWAS BAGLI 4 1 1 1 1

59 DEWAS BAROTHA 4 1 1 1 1

60 DEWAS BANK NOTE PRESS 4 1 1 1 1

61 DEWAS BHAURASA 5 1 1 1 1

62 DEWAS DEWAS 5 1 1 1 1

63 DEWAS HATPIPLYA 5 1 1 1 1

64 DEWAS KANNOD 4 1 1 1 1

65 DEWAS KANTAPHOD 5 1 1 1 1

66 DEWAS KHATEGAON 4 1 1 1 1

67 DEWAS PIPALRAWAN 3 1 1 1 1




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68 DEWAS SATWAS 5 1 1 1 1

69 DEWAS SONKATCH 4 1 1 1 1

70 DEWAS TONKKHURD 3 1 1 1 1

71 DEWAS UDAI NAGAR 4 1 1 1 1

72 DEWAS UDHYOGIK CHHETRA(IND)

4 1 1 1 1

73 GWALIOR BAHORAPUR'' 4 1 1 1 1

74 INDORE BADGODA 4 1 1 1 1

75 INDORE BETMA 4 1 1 1 1

76 INDORE DEPALPUR 4 1 1 1 1

77 INDORE GOUTAMPURA 5 1 1 1 1

78 INDORE HATOD 5 1 1 1 1

79 INDORE HIRANAGAR (Clerk colony)

5 1 1 1 1

80 INDORE A.J.K. PS 5 1 1 1 1

81 INDORE KHUDEL 5 1 1 1 1

82 INDORE KSHIPRA 5 1 1 1 1

83 INDORE KISHAN PURA/GANJ 4 1 1 1 1

84 INDORE MAHILA THANA 5 1 1 1 1

85 INDORE MANPUR 5 1 1 1 1

86 INDORE RAUJI BAZAR 4 1 1 1 1

87 INDORE SIMROL 5 1 1 1 1

88 KHARGONE BALAKWADA 4 1 1 1 1

89 KHARGONE BALWADA 5 1 1 1 1

90 KHARGONE BARUD 5 1 1 1 1

91 KHARGONE BARWAHA 4 1 1 1 1

92 KHARGONE BHIKANGAON 5 1 1 1 1

93 KHARGONE BHAGWANPURA 4 1 1 1 1

94 KHARGONE CHENPUR 4 1 1 1 1

95 KHARGONE GOGAWAN 5 1 1 1 1

96 KHARGONE KARHI 4 1 1 1 1

97 KHARGONE KASRAWAD 5 1 1 1 1

98 KHARGONE A.J.K. PS 5 1 1 1 1

99 KHARGONE KHARGONE DEHAT 5 1 1 1 1

100 KHARGONE MAHESHWAR 5 1 1 1 1




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101 KHARGONE MANDLESHWAR 4 1 1 1 1

102 KHARGONE MAIN GOAN 5 1 1 1 1

103 KHARGONE OON 5 1 1 1 1

104 KHARGONE SANAWAD 4 1 1 1 1

105 MORENA AMBAH 3 1 1 1 1

106 MORENA BAGCHINI 4 1 1 1 1

107 MORENA BAMORE 5 1 1 1 1

108 MORENA DIMNI 5 1 1 1 1

109 MORENA CIVIL LINE 4 1 1 1 1

110 MORENA JORA 5 1 1 1 1

111 MORENA KELARAS 4 1 1 1 1

112 MORENA MORENA 3 1 1 1 1

113 MORENA NAGRA 4 1 1 1 1

114 MORENA NOORABAD 4 1 1 1 1

115 MORENA PORSA 4 1 1 1 1

116 MORENA SABALGARH 4 1 1 1 1

117 MORENA SARAI CHHOLA 3 1 1 1 1

118 MORENA SIHONIA 4 1 1 1 1

119 RAJGARH A.J.K. 5 1 1 1 1

120 RATLAM AJK PS'' 5 1 1 1 1

121 RATLAM BADAVADA'' 4 1 1 1 1

122 RATLAM BAJNA'' 5 1 1 1 1

123 RATLAM BARKHEDA'' 4 1 1 1 1

124 RATLAM KALUKHEDA'' 4 1 1 1 1

125 RATLAM MAHILA THANA'' 4 1 1 1 1

126 REWA BAIKUNTHPUR 4 1 1 1 1

127 REWA CHURHATA 5 1 1 1 1

128 REWA CIVIL LINES 4 1 1 1 1

129 REWA GARH 3 1 1 1 1

130 REWA GOVINDGARH 5 1 1 1 1

131 REWA GURA 5 1 1 1 1

132 REWA HANUMANA 5 1 1 1 1

133 REWA LAUR 4 1 1 1 1

134 REWA MANGAWAN 4 1 1 1 1




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135 REWA MAUGANJ 4 1 1 1 1

136 REWA NAIGARHI 5 1 1 1 1

137 REWA RAIPUR 4 1 1 1 1

138 REWA REWA KOTWALI 5 1 1 1 1

139 REWA SEMARIA 5 1 1 1 1

140 REWA SOHAGI 5 1 1 1 1

141 REWA SHAHAPUR 4 1 1 1 1

142 REWA SIRMAUR 5 1 1 1 1

143 SAGAR BAHERIYA 5 1 1 1 1

144 SAGAR BANDA 4 1 1 1 1

145 SAGAR BANDRI 4 1 1 1 1

146 SAGAR BINAA 4 1 1 1 1

147 SAGAR CANTONMENT SAGAR 5 1 1 1 1

148 SAGAR CITY KOTWALI SAGAR 4 1 1 1 1

149 SAGAR DEORI 4 1 1 1 1

150 SAGAR GARHAKOTA 4 1 1 1 1

151 SAGAR GOPALGANJ 5 1 1 1 1

152 SAGAR GOUR JHAMAR 4 1 1 1 1

153 SAGAR JAISI NAGAR 4 1 1 1 1

154 SAGAR KESLI 5 1 1 1 1

155 SAGAR KHURAI 4 1 1 1 1

156 SAGAR KHIMLASA 4 1 1 1 1

157 SAGAR MAHARAJPUR 4 1 1 1 1

158 SAGAR MALTHONE 4 1 1 1 1

159 SAGAR MOTI NAGAR 4 1 1 1 1

160 SAGAR NARYAOLI 5 1 1 1 1

161 SAGAR RAHATGARH 4 1 1 1 1

162 SAGAR REHLI 4 1 1 1 1

163 SAGAR SANODHA 4 1 1 1 1

164 SAGAR SHAHGARH 4 1 1 1 1

165 SAGAR SURKHI 5 1 1 1 1

166 SATNA UCHEHRA'' 4 1 1 1 1

167 SATNA SABHAPUR'' 4 1 1 1 1

168 SATNA AMDARA'' 3 1 1 1 1




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169 SATNA RAM NAGAR'' 3 1 1 1 1

170 SATNA TALA'' 4 1 1 1 1

171 SATNA SINGHPUR'' 4 1 1 1 1

172 UJJAIN BIRLA GRAM'' 4 1 1 1 1

Total 745 172 172 172 172



Annexure-XVIII – Traffic Police Stations at State

Traffic Police StationS. No. Police Stations S. No. Police Stations

1 Bhopal 25 Panna

2 Rajgarh 26 Tikamgarh

3 Sehore 27 Indore

4 Vidisha 28 Dhar

5 Hoshangabad 29 Jhabua

6 Harda 30 Khargone

7 Betul 31 Khandwa

8 Raisen 32 Burhanpur

9 Gwalior 33 Barwani

10 Shivpuri 34 Ujjain

11 Guna 35 Dewas

12 Ashok Nagar 36 Shajapur

13 Bhind 37 Ratlam

14 Morena 38 Mandsaur

15 Sheopur 39 Neemuch

16 Datia 40 Rewa

17 Jabalpur 41 Satna

18 Katni 42 Sidhi

19 Chhindwara 43 Shahdol

20 Narsinghpur 44 Umaria

21 Seoni 45 Anuppur

22 Sagar 46 Balaghat

23 Damoh 47 Mandla

24 Chhatarpur 48 Dindori

si rfp vol 1 - part ii

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