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    SHINER Pakistan limited company

    Marketing Management Page 1

    Prepared for

    SHIN R

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    SHINER Pakistan limited company

    Marketing Management Page 2

    Submitted to:

    Sir Syed Ali Raza Noor

    Group members:

    Saad Yaqub 13646

    Imran Javed 15045

    Ghulam subhani 15116

    Khuzema Munawar 15138

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    Marketing Management Page 3

    DEDICATION

    DEDICATED TO OUR LOVING PARENTS & TEACHERS ESPECIALLY Sir Syed Ali

    Raza Noor

    AND

    OUR FRIENDS/CLASS FELLOWS.

    ACKNOWLEDGEMENT

    First of all, we bow ourselves before ALLAH, the Merciful and Beneficent for empowering us tostart and complete this project.

    The work presented in this project has been carried out under the dedicated supervision of

    Sir Syed Ali Raza Noor. His keen interest and invaluable guidance, in every stage of the

    project is greatly appreciated.

    OUR PROMISE

    "We promise to respect our self and others, have the courage to do what's right, show loyalty to

    our university, our self, and our community, have tolerance for all, and accept responsibility for

    our words and actions."

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    TABLE OF CONTENTS

    Table of Contents

    1. Introduction ........................................................................................................................................... 6

    1.1. Companys Mission Statement ......................................................................................................... 6

    1.2. Companys Vision Statement............................................................................................................ 6

    1.3. COMPANY'S PUNCH LINE: .......................................................................................................... 7

    3. Product features .................................................................................................................................... 7

    4. CURRENT MARKET SITUATION .................................................................................................... 8

    5. Market segmentation: ............................................................................................................................ 8

    6. MARKET DESCRIPTION ................................................................................................................... 8

    7. Distributors REVIEW ........................................................................................................................... 9

    8. SWOT ANALYSIS ............................................................................................................................ 10

    8.1. Strengths: ........................................................................................................................................ 10

    8.2. Weakness: ....................................................................................................................................... 10

    8.3. Opportunities: ................................................................................................................................. 11

    8.4. Threats: ........................................................................................................................................... 11

    9. OBJECTIVES & ISSUES ................................................................................................................... 12

    9.1. First Year Objective: ....................................................................................................................... 12

    9.2. Second Year Objectives: ................................................................................................................. 12

    10. Issues ............................................................................................................................................... 12

    11. MARKETNG STRATEGY .................................................................................................................... 13

    11.1. Positioning Strategies: ................................................................................................................ 13

    11.2. MARKETING MIX .................................................................................................................... 13

    11.3. Product/service Strategy ............................................................................................................. 13

    11.4. Product/service avalibility: ......................................................................................................... 14

    11.5. Brand name: ................................................................................................................................ 14

    11.6. Quality: ....................................................................................................................................... 14

    11.7. Design: ........................................................................................................................................ 14

    11.8. Pricing Strategies: ....................................................................................................................... 15

    11.9. Amounts are in Pak Rupees: ....................................................................................................... 15

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    Communication Strategies: ...................................................................................................................... 16

    Promotion: .................................................................................................................................................. 16

    Criteria for Promotion: ................................................................................................................................ 16

    Main Sources of Promotion: ....................................................................................................................... 16

    1. Action Programs: ................................................................................................................................ 18

    2. Budgetting: .......................................................................................................................................... 19

    a. Electronic media: ................................................................................................................................ 19

    b. Print Media: ........................................................................................................................................ 19

    c. CablE operators: .................................................................................................................................. 20

    d. Billboards: ........................................................................................................................................... 20

    e. Skins advert: ........................................................................................................................................ 20

    Expected Revenue ..................................................................................................................................... 21

    a. On television: ...................................................................................................................................... 21

    b. On News Paper: .................................................................................................................................. 21

    c. On CablE:............................................................................................................................................ 22

    d. On Billboard: ...................................................................................................................................... 22

    e. On skins .............................................................................................................................................. 23

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    1.INTRODUCTION

    There is a famous proverb Cleanliness is next to godliness. The machine which we have

    selected and imported, called as shoe sole cleaner with shoeshiner andpolish, here the shoes

    sole can be cleaned and polished in much less time with no effort.

    As prime importance given to the shoe selection nowadays, its maintenance is also being taken

    care and in some regions or areas tidy environment is preferred, hence cleaning of shoe, upper

    and lower part of it and also to have an elegant look to the human, polishing of the shoe is

    necessary, considering all these factors wide range of machines for shoe sole cleaning machine

    and shoe polishing machine has been evolved from the earlier centuries and also the project

    introduces a variety of concepts of the product and helps in selecting a better model for shoe sole

    cleaning and shoe polishing machine.

    1.1. COMPANYS MISSION STATEMENT

    To set world class standards in the shoe polish industry through providing a diverse range of

    high quality and easy to use services that are prepared in with the evaluation of technology to

    satisfy consumers wants and needs and serving the Society

    1.2. COMPANYS VISION STATEMENT

    To be a global leader in the Electronic industry, dedicated to provide high technology

    products with the highest standard of quality and price and a role model for all electronic

    providers

    There is a strong emphasis on Research and Design in the new organization together with a

    willingness to collaborate with other companies to bring advantaged products to the market.

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    1.3. COMPANY'S PUNCH LINE:

    SHINER -" symbol of cleanliness " - People in Pakistan generally refers cleanliness as fashion.

    So SHINER wants to give an impression that whenever a customer think of Fashion, he/she

    should think of SHINER. So the Punch line makes Fashion equal to SHINER.

    2.THE FRUITO BUSINESS IN ISLAMABAD

    The SHINER will commence its operation in Islamabad from December 2014. The office facility

    has been founded on a 5 canal area of land in the Industrial area, i9.

    Import of machines is expected to match the demand of our service. We have ensured the

    installation of modern, sophisticated and efficient equipment to provide best Quality service to

    our customers.

    3.PRODUCT FEATURES

    Free-standing Shoe shine machine with rolled adverting light box and Mobile phone

    charging

    Spray-painting process

    Support 18pcs of charging tips at the same time

    Coin acceptor for various countries currency and the charging fee can be set easily

    Automatic shoe shine polishing

    Charging voltage: DC 3.3V-8V according to standard voltage of mobile phones

    Support most of mobile phone charging, such as Nokia, Motorola, LG, Samsung, SonyEricsson, IPHONE, blackberry, MP3, MP4 etc

    Application for all kind of republic place, such as Super market, Hospital, Station,

    Airport, Telecommunication building, entertainment club, Bank, Hotel etc

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    4.CURRENT MARKET SITUATION

    SHINER is a unique service which we are going to introduce in the Islamabad domestic market.

    We are focusing to all levels of generation. Youth, mature, olds and overall families

    The prices of the SHINER are cheaper, because it is for everyone in the society.

    5.MARKET SEGMENTATION:

    The customer of the SHINER consists of following:

    a.Geographics:

    The SHINER geographic target area is currently Islamabad. We are supplying our service to all

    area of the Islamabad.

    b.Demographics:

    There is an almost equal ratio between male and female and also kids.

    Ages 15--- 65 are the customers. We are focusing offering

    6.MARKET DESCRIPTION

    The shoe shiner and polish has not a big competition in his service range. Because there is no

    direct competitor of this service in Pakistan.

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    7.DISTRIBUTORS REVIEW

    To assure the availability of its service SHINER shoe shiner and polish has established

    effective network of installed machines in almost every organization of Islamabad.

    We have our own distribution channel; we have a third party for the repairing of our machines,

    which is liable to visit weekly to check each and every machine and review that its all features

    are working and also have the responsibility to refill the polish liquid and shiner to provide best

    customer service.

    We have hired most efficient organization for this purpose.as our customer enjoy a flawless

    reputation combined with business relations. This has ensured that SHINER will be made

    available all over Islamabad.

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    8.SWOT ANALYSIS

    8.1. STRENGTHS:

    Updated technology plant

    New range of shoe shiner and polish

    Quality service

    Specialists available for specialized jobs and tasks

    Very experienced staff to its credit

    Medical insurance of employees

    Pakistani made

    Targeted to all class people.

    Reasonable price

    International standard service

    8.2. WEAKNESS:

    New industry

    small network

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    8.3. OPPORTUNITIES:

    Increase the network.

    Pursue the newer technology & techniques.

    Market is very big & attractive.

    Can provide advertisement facilities to other firms

    Gain control of more than 50% of the market share.

    Increased demand of high quality service due to Islamabad being a developed city.

    8.4. THREATS:

    Political instability.

    No political affiliation

    lack of production

    new entrance in new business

    retaining consumers

    Economic instability.

    Increases of general sales tax

    Increase in prices of electricity (increase in manufacturing overheads, hence decreasing

    profit margin unless prices are increased)

    Imposition of heavy taxes on import of machinery

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    9.OBJECTIVES & ISSUES

    Objective and Goals must be smart for the purpose of marketing plan as we know SMART

    means specific, measurable, attainable, realistic and timely

    Growth in all regions.

    Satisfy our customer.

    Provide high quality service.

    9.1. FIRST YEAR OBJECTIVE:

    The objectives are

    To earn a good reputation and create a good image of the company.

    Generate 60% brand awareness with in the consumers target market.

    9.2. SECOND YEAR OBJECTIVES:

    Increase the advertisement.

    Profit maximization

    10. ISSUES

    Following are the issues that SHINER is facing:

    In relation to the service launch our major issue is the ability to establish a well-regarded brand

    name linked to a meaningful positioning. We must heavily invest in market to create an image of

    our company and our brand. We also need to measure the awareness and response from the

    customer about our service. So we can adjust our marketing efforts.

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    11. MARKETNG STRATEGY

    The market strategy is based on positioning of the service in the mind of consumers.

    Providing high quality service to the customers.

    Targeting upper-end income as the end customers.

    11.1. POSITIONING STRATEGIES:

    We want to put an image of our service in the consumers mind as compare to competitors

    service. We want to target the high school, college and universities private and government

    offices banks etc. We have to position our service on the base of quality and cost.

    11.2. MARKETING MIX

    Product/service

    Price

    Promotion

    Place

    11.3. PRODUCT/SERVICE STRATEGY

    Develop the long-term relationship with the customers

    Give values to the customers to delighting them

    Do whatever it takes not to satisfy the customers but retain our customers

    In order to accomplish this objective, the company has established sales, marketing and support

    teams.

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    11.4. Product/service avalibility:

    We will give service in the following places:-

    High schools

    Colleges

    Universities

    Banks

    Private and government offices

    11.5. Brand name:

    The name which we have chosen for our service is SHINER shoe shiner and polish.

    11.6. Quality:

    High quality service would be our first priority. This would be ensured by:

    Implementing high quality standards

    Total quality management

    Acquisition of the high quality raw materials

    11.7. Design:

    Shoe shiner and polish is a combination of shoe polish and shiner that is design to provide best

    and time saving service to our superior customers.

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    11.8. PRICING STRATEGIES:

    Our pricing strategies for the service are for total cost, which include custom services and other

    expenses. Pricing strategy usually change as the service passes through its life cycle. The price

    should be set at moderate level in order to attract a large number of customers and to gain large

    market share.

    11.9. AMOUNTS ARE IN PAK RUPEES:

    Total cost of polish per 100 pair of shoes = PKR 250/-

    Units price of polis per pair of shoes = PKR 2.5/-

    Per pair of shoes shining cost= PKR 1.5/-

    Sole clearance cost per pair of shoes= PKR 2/-

    Total cost per pair of shoes = 2.5+1.5+2=6

    Price per pair of shoes= PKR 10

    Profit per pair of shoe= 10-6=4PKR

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    Communication Strategies:

    PROMOTION:

    Actually the promotion is a first step when we are launching a new product, but we make its

    strategies in last. We want to make a good image in the mind of customers, so that they will

    buy only our products.

    CRITERIA FOR PROMOTION:

    In promotion our main objective is to provide:

    Awareness

    Knowledge

    Liking

    Preference

    Purchasing

    MAIN SOURCES OF PROMOTION:

    skins

    Print Media

    Electronic Media

    Cable network

    MARKET RESEARCH:

    Using research, we are identifying the benefits that our target market segments value. Using the

    research tools as:

    o Feedback from test market

    o Surveys

    Brand awareness research will help us determine the effectiveness and efficiency of our message.

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    SURVEY

    We have conducted a survey from our university students about our product.

    Results of the survey

    90% of the university students are in the age range of 20-24.

    96% students buy a drink for them daily.

    88% students prefer the 250ml quantity bottle.

    Most preferred flavors are

    Apple 12%

    Strawberry 20%

    Mix-fruit 16%

    Lime 22%

    Others 30%

    Most students prefer juice and plain waters.

    Fruit juice 44%

    Plain/mineral water 31%

    Others 25%

    We ask the students how many would like to try flavored water which has a mixture of

    both water + fruit flavor vitamins. 85 % were willing to try the new product.

    65% of people are already aware about flavored water but due to un availability in

    Pakistan most of them have not tried it yet.

    What is the preferred channel of buying soft drinks?

    Most people buy soft drinks from retail and grocery stores + supper markets as well.

    What is the most important characteristic for choosing a channel?

    55% location nearer

    25% quality

    20% others Most people will prefer to switch brand if they find something better in term of taste and

    quality.

    Only 40% are loyal to their brands

    60% are used to trying different brands

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    Marketing Organization:

    FRUITOs chief marketing officer, SaadYaqub, holds overall responsibility for all of the

    companys marketing activities. There are other subordinates with him to help the sales

    campaigns, trade and consumer sales promotions, and public relations efforts.

    1. ACTION PROGRAMS:

    The flavored water will be introduced in October. Following are summaries of the action

    programs we will use during this summer session to achieve our stated objectives.

    September we will initiate 1000000 rupees trade sales promotion campaign to educate dealersand generate excitement for the product launch, and provide sample crates to our selected

    product reviewers, opinion leaders and celebrities as part of our public relation strategy.

    OctoberWe will start an integrated print/displays/television campaign. The campaign will show

    how many features the flavored water have for users to reenergize them.

    NovemberAs the water advertisement continues, we will add consumer sales promotion by

    including them to our messages. We will also support or retailer to increase our sales.

    December-January We plan to roll out a new advertisement having new views of customers who

    have used our drink which will help to promote our flavored water.

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    2. BUDGETTING:

    Electronic Media

    Print Media

    Cables operator

    Billboards

    Skins advert

    A. ELECTRONIC MEDIA:

    Geo:

    For 15 days

    2000 PST

    30sec

    3 times in a day

    6 lacs

    B. PRINT MEDIA:

    Nawaiwaqt:

    Front page quarter page 4 colour

    For 2 days

    30000 * 2 = 60000

    27 on after 3 days at back

    7000* 8 = 56000

    Jang:

    Only on Sundays

    30000*4= 1 lac 20 thousand

    236000/-

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    C. CABLE OPERATORS:

    Advertisement will play only at Ten Sports and on Star plus in evening from 6 to 12 pm because

    viewer ship of these channels are more as compare to others. For the purpose of this company

    decides to spend Rs. 100,000. In this budget 4 cable operators with maximum coverage in

    Islamabad city will play add on the above-mentioned channels in routine for 2 months.

    Main cable operators

    Blue area to Karachi company

    Food Street to commercial market

    100000*2= 2 lacs/2= 1lac

    D. BILLBOARDS:

    Company decides to take billboards for its starting advertisement campaign this is a plan of 15

    days rent for billboard is Rs.100, 000 each. The sites selected by the company are in the areas of

    D-chowk, Karachi company, blue area, commercial market,

    5 * 100000= 5 lacs

    E. SKINS ADVERT:

    50 main stores/areas/shops in city

    Per skin cost 200

    80* 200 = 16000/-

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    Expected Revenue

    Total population of Islamabad = 7500000

    A. ON TELEVISION:

    Expenditure: 600000/-

    20% of population viewed our ad= 7500000*20 /100 =1500000

    10% of viewed population tried our product = 1500000 * 10 / 100 =150000

    10% of population tried became our average customer = 150000*10/100=15000

    On 1 unit sold we get profit = /-

    On 15000 units we get = 15000*1.667 =25005/-

    For 30 days = 2 5005 * 30 =750150/-

    Revenue = 150150/-

    B. ON NEWS PAPER:

    Expenditure: 236000/-

    Total readership = 3000000

    25% of Readership viewed our ad= 3000000*25 /100 = 750000

    10% of Readership tried our product =750000 * 10 / 100 =75000

    10% of tried became our average customer = 75000*10/100 = 7500

    On 1 unit sold we get profit = 2.60/-

    On 7500 units we get = 7500*2.60 =19500/-

    For 30 days = 19500* 30 =585000/-

    Revenue = 359000/-

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    C.

    ON CABLE:

    Expenditure: 100000/-

    10% of population viewed our ad= 7500000*10 /100 = 750000

    10% of viewed population tried our product = 750000 * 10 / 100 =75000

    10% of population tried became our average customer = 75000*10/100 = 7500

    On 1 unit sold we get profit = 2.6/-

    On 13000 units we get = 7500*2.6 =19500/-

    For 30 days = 19500 * 30 =585000/-

    Revenue = 485000/-

    D. ON BILLBOARD:

    Expenditure: 500000/-

    20% of population viewed our ad= 7500000*20 /100 =1500000

    10% of viewed population tried our product = 1500000 * 10 / 100 =150000

    10% of population tried became our average customer = 150000*10/100 = 15000

    On 1 unit sold we get profit = 2.60/-

    On 15000 units we get = 15000*2.60 =39000/-

    For 30 days = 39000 * 30 =1170000/-

    Revenue = 670000/-

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    E. ON SKINS

    Expenditure: 16000/-

    Total readership = 300000

    25% of Readership viewed our ad= 300000*25 /100 = 75000

    10% of Readership tried our product =75000 * 10 / 100 =7500

    10% of tried became our average customer = 7500*10/100 = 750

    On 1 unit sold we get profit = 2.60/-

    On 13000 units we get = 750*2.60 =1950/-

    For 30 days = 1950* 30 =5830/-

    Revenue = 37507.5/-

    Total revenue: 2287957.5/-

    Only total expenditure: 1552000/-

    2287957.5- 1552000 =735957.5/-

    Promotion Strategy

    "Push or Pull"?

    Marketing theory distinguishes between two main kinds of promotional strategy - "push" and

    "pull"

    Push:

    A push promotional strategy makes use of a company's sales force and trade promotion

    activities to create consumer demand for a product. The FRUITO promotes the product to

    wholesalers, the wholesalers promote it to retailers, and the retailers promote it to consumers.

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    For example FRUITO promotes their products via retailers. Personal selling and trade

    promotions are often the most effective promotional tools for companies such as FRUITO. For

    example offering subsidies on the Different flavors of water to encourage retailers to sell higher

    volumes. A "push" strategy tries to sell directly to the consumer, bypassing other distribution

    channels (e.g. selling insurance or holidays directly). With this type of strategy, consumer

    promotions and advertising are the most likely promotional tools.

    Pull:

    A pull selling strategy is one that requires high spending on advertising and consumer

    promotion to build up consumer demand for a product. If the strategy is successful, consumers

    will ask their retailers for the product, the retailers will ask the wholesalers, and the wholesalers

    will ask the producers.

    Controls:

    This is the main and last element of the marketing planning by using this we can check our

    product standard by comparing It with our standards if there is any problem arrive in marketing

    plan the it must be corrected.

    Three main functions are performed under this element of planning that is:

    Measuring

    Comparing

    Correcting

    Measuring:

    We can check our marketing condition through measuring in which different types of tasks may

    be performed like

    Surveys

    Questionnaires

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    Comparing:

    In controlling process we compare our product with our standards.

    Correcting:

    If any problem occurs then correcting process will take place in which we found that from where

    the problem will arises.

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    CONCLUSION

    Flavored water has become popular in Europe. Due to a new idea that provides you taste in water

    now no one can say that water is taste less. Due to Pakistans peoples interest in it. It will make

    its position very quickly in the minds. Flavored water is not only water containing fruit taste it

    contains minerals and vitamins as well that will make it more popular because it can be used as

    energy drink and also will help to remove thrust.

    References

    www.google.com.pk

    www.wikipedia.com

    Visited seniors of Iqra University

    Visited & permanent teachers

    By own thinking

    http://www.wikipedia.com/http://www.wikipedia.com/http://www.wikipedia.com/