Shivam Chaudhary (Mr.)

Address: 335 Wainoni Road, Avondale, Christchurch, New Zealand

Direct: +64 210715121 | Email: shivam_2305@yahoo.in

PERSONAL STATEMENT

An experienced Business & Management Professional with 2+ Years of Experience in Management & Operations.

A professional attitude and an ability to be flexible and handle change in a positive manner. Possessing excellent

communication, leadership and organizational skills. Have done NZQA Level 7 Bachelors of Applied Management.

Looking for suitable job in Business, Operation & Production Management, Sales & Marketing, Customer Service,

Hospitality, Retail, Contact Centre or related position with a growing organization where my technical aptitude and

problem solving ability will enhance technical support and benefit operational efficiencies. To enhance my strengths and

skills and to provide excellent solution to customers with my Skills, Work experience and Qualification.

“Highly Enthusiastic & Motivated, Target Oriented, Down To Earth Attitude, Exceptional Customer Service Skills”

PASSIONATE ABOUT

Production Management

Operations Management

Food & Beverage Skills

Sales & Marketing

Management Skills

Customer Service

Business Development

Telephonic Sales

Training & Development

Public Relations & Branding

Stock & Inventory Control

Cash Handling

Office Administration

Call Centre Services

Hospitality Services

Team Handling

Retail Sales

Management Skills

Quality Control

KEY SKILLS & CORE COMPETENCIES

Planning & Organizing Skills: I am adept at setting deadlines, managing competing

priorities and responding to a changing environment to deliver results.

Excellent Communication & Interpersonal Skills and the ability to motivate others: I

have developed my verbal communication skills through varied employment, and

through contributing to group work at university.

Business Communication Skills: I gained valuable skills and experience in research

methods and academic writing.

Good Team Player with Ability to Lead: My studies and employment have taught

me how to work and co-operate with others and take on a leadership role, where

needed, to align team efforts and goals.

Quality Oriented: I am committed to the effort and insight required to provide

optimum results at all time.

Analysis & Problem Solver: I use active listening, initiative and sound judgment to

efficiently analyse and resolve problems.

Computer Skills: I am proficient in Internet Skills, MS Office Suite.

Client Service Skills: My experience includes identifying customer needs and

providing solutions, successfully applying company policies, and maintaining

cultural sensitivity.

INDUSTRY INTEGRATED SKILLS

Understand all legal, regulatory, information security and compliance requirements.

Achieving targets in a dynamic and complex business environment.

Able to manage and develop a diverse group of highly skilled people.

A pragmatic approach to getting the required results.

Ability to manage operations within budgetary constraints.

Building and maintaining strong and effective relationships with suppliers and Customer

Explaining how food is prepared, describing ingredients and cooking methods.

Comprehensive knowledge of food, wines, spirits, liquors, and champagnes.

Experience in a previous front of house role.

Able and willing to work varying shifts including weekends and holidays.

Building a rapport and relationship with customers.

WORK EXPERIENCE

Duty Manager – Restaurant Operations

Little Saigon Vietnamese Restaurant, Christchurch, New Zealand April 2013 – Till Now

Key Responsibilities:

Achieves restaurant operational objectives by contributing information and recommendations to strategic

plans and reviews; preparing and completing action plans; implementing production, productivity, quality,

and customer-service standards; resolving problems; completing audits; identifying trends; determining

system improvements; implementing change.

Meets restaurant financial objectives by forecasting requirements; preparing an annual budget; scheduling

expenditures; analyzing variances; initiating corrective actions.

Plans menus by consulting with chefs; estimates food costs and profits; adjusts menus.

Controls costs by reviewing portion control and quantities of preparation; minimizing waste; ensuring high

quality of preparation.

Avoids legal challenges by conforming to the regulations of the alcoholic beverage commission.

Maximizes bar profitability by ensuring portion control; monitoring accuracy of charges.

Publicizes the restaurant by designing and placing advertisements; inviting food editors to review the

restaurant; contacting local, regional, and national magazines with feature ideas; encouraging local

businesses to hold social events at the restaurant.

Maintains safe, secure, and healthy environment by establishing, following, and enforcing sanitation

standards and procedures; complying with legal regulations; securing revenues; developing and

implementing disaster plans; maintaining security and sprinkler systems; maintaining parking lot and

walkways.

Maintains ambiance by controlling lighting, background music, linen service, glassware, dinnerware, and

utensil quality and placement; monitoring food presentation and service.

Updates job knowledge by participating in educational opportunities; reading professional publications;

maintaining personal networks; participating in professional organizations.

Enhances department and organization reputation by accepting ownership for accomplishing new and

different requests; exploring opportunities to add value to job accomplishments.

EDUCATIONAL QUALIFICATION

NZQA Level 7; Bachelor’s Of Applied Management (2015)

Christchurch Polytechnic Institute, Christchurch, New Zealand

NZQA Level 4; Licence Controller Qualification (LCQ) (2012)

INTEREST & HOBBIES

Swimming, Gym workout, Watch cricket, Travelling and driving

REFERENCE CHECK

Kim, Owner, Little Saigon Vietnamese Restaurant, 021 2942297

Denise Hannam, International Student Advisor, CPIT, 021 2808704

Sharnjit Singh, Electronic Technician, Enatel Ltd., 021 0350785

Amanpreet Singh, Technician, Enatel Ltd., 027 7791900