SHERIF MOHAMED TAHA 407 Ramsis Street Cairo, Egypt

Telephone: (02)24826419 Mobile: (011)111 20224

E-mail: cherif.taha82@gmail.com

OBJECTIVE_________________________________________________________

Seeking a challenging position in a reputable company where my academic background and interpersonal skills are well developed and utilized.

EDUCATION_________________________________________________________

School :St. Joseph Maronite Language School

1999-2003 Ain Shams University B.S in Commerce ,Accounting Department

2001-2003 American University in Egypt (AUC) Certificate in Programming and web development.

EXPERIENCE________________________________________________________

September 07-Present Medmark health and life (Medical Insurance TPA) Current tile: Membership Supervisor

Job Description: Managing a number of key multinational corporate accounts insured

by BUPA International / horizon PMI Seeking opportunities of up selling to large corporate accounts and

individuals and securing their renewals. Managing relations with external brokers with a view to expand

business growth Aid in the training and field support of any newly hired company staff

and the junior team members within my department, in addition to conducting on-the-job training.

Job Responsibilities:a. Customer Care and Servicing

-Maintaining good relation with the clients, in addition to providing them with extra ordinary servicing -Secure payments, renewals and retention.-Handling customer’s complaints and escalations within my department.

b. Supervising and Monitoring.-Monitoring the team performance.-Customize the system and tasks to meet the expected goals.-Appraising the team members.-Responsible for team evaluations.-Motivate and inspire others to excellence.- Provide competition atmosphere with a friendly spirit within a team

c. Orientations and presentations to company new joiners.d. Updating CRM system and creating reports to be presented to the

Managemente. Maintain relation between Clients and Medical Providersf. Coordination between different departments to solve customers’ problemsg. Solving member’s complaints related to other areas out of the membership

scope to satisfy the clients.h. Conducting PR calls / Renewal calls to existing clients.

December 05-October 07 Presson Descon International Limited (PDIL) (Canadian Pakistani Company for Oil and Gas)

Last title: Administration Coordinator

Job Responsibilities:a. Management of office equipment.

b. Maintaining a clean and enjoyable working environment.c. Handling external or internal communication or management systems.d. Managing clerical and other administrative stuff.e. Organizing, arranging and coordinating meetings.f. Sorting and distributing incoming and outgoing post.g. Maintaining monthly budget and purchases.e. Responsible for booking hotels and arranging staff transportations.

September 04-Jul 05 Sixt Rent a Car (A Germany car Rental Company) Last title: Station Manager (Rental Agent)

Job Responsibilities:a. Sales representativeb. Managing company branch with full managerial responsibilities.c. Customer servicing.d. Product promoters.e. Achieving monthly targets.

May 04-August 04 Basic Business Skills Acquisition (BBSA) Sponsored by the “Future Generation Foundation (FGF”)

Training: Enhanced Presentation and Project Development Skills. Developed Language and Computer Skills. Acquired basic business skills including marketing, sales, banking,

accounting, business correspondence and report writing.

Jul 2000-August 2001 Al Ahly Bank Last title :Training in Accountant:

Job Responsibilities:a. Put Data in the Books.b. Work in the investment department.c. Print Clients Investment Statements.

SKILLS_________________________________________________________

Computer Skills:Professional Certificate in Computer programming and Web Development

(American University in Cairo) Excellent Knowledge of Win9x, WinME, WinXp, office2000, Internet,

Information Technology, Adobe Photoshop, Macromedia Flash. Very Good Knowledge of Data Base management, Java, Html Good Knowledge of C programming Language, C++ for Object oriented. Fair Knowledge of Pascal

Customer Service, Management and problems solving Skills:Professional Certificates from Dale Carnegie in:1. Performance Management2. Coping with changes3. Management skills for new managers4. World class customer service and sales5. Customer service & sales.6. leadership and management skills7. Team Leading.8. Communication skills.

Language Skills Native language: Arabic. Very Good Command Of both written and spoken English. Fair Command of both written and spoken French.

INTERESTS’_________________________________________________________

Reading, drawing, traveling and listening to music.

PERSONAL INFORMATION_________________________________________________________

Date of Birth: 16-2-1982 Nationality: Egyptian. Marital Status: Married Military Status: Exempted.